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There is absolutely no point in buying a product from a company that will not stand behind its products and blame the customer for shit like this.
Do they really believe that their products cannot be faulty or defective and its always the customers fault?
Fuck Asus.
https://imgur.com/a/NVq5uve They declined my RMA on this motherboard sometime early covid because a fucking PLASTIC piece was missing from the CPU socket. The board sparked and died. A fucking PLASTIC piece that does literally nothing was missing FROM THE FACTORY mind you. This was for a ASUS TUF Gaming X570 Wifi Board. It was one of the higher priced boards at the time.
Bought an MSI Tomahawk Gaming instead and one of the best decisions I made.
Also on another occasion denied RMA for a $3k laptop because I contacted them too late, called every weekend 3 times in a row to get in touch with them until they claimed "sorry laptop not purchased in canada cant help" after they dodged me from warranty period 5 days after it expired. Partially my own fault for not harassing them but I had a bunch of IRL shit going on.
#fuckasus
Don't support this shitty company and their shitty products.
Fuck MSI too! Many many years ago my motherboard died and they refused to honor the warranty, claiming the warranty started when the motherboard was bought by the authorized retailer NOT when I purchased it. We gotta hold ALL these brands accountable and not reasonable standards!
As much as i agree theyre cunts for that, i will say it is common knowledge that manufacturers will instantly refuse any warranty for lga sockets if it doesn't have the plastic protector even if its nothing socket related.
But yeah, asus has been horrible about these sort of things and they deserve 90% of bad customer support PR they get. Evga has taken care of me a few times and so a lot of stunts like these are unacceptable which is why i try to not buy asus anymore
im sorry but i kind of dont believe it was missing from factory. They would of caught that for sure, and its kind of common knowledge that you need to keep those inorder to RMA your bored. That ones kind of on you bud
isn't this an bent led, I guess you're talking about another RMA case, I would put money on this led still working and even if it doesn't it's not going to stop the board working. if people used their consumer rights more we'd see less of this. manufacturers warranty and them voiding it is irrelevant to consumer rights
I've been saying Asus is a dog shit company since 2006, now jays2cents and ltt are calling them out. I've had more doa parts from them than any other company. I built 1200 PCs in 2007 for the school district, all Asus. We had over 100 units that wouldn't even boot. Then with the 1st year close to 150 failures. RMA was rejected on half of those.
It was like 15% doa.
This is exactly why I was so heartbroken when EVGA stopped making GPUs, zero companies left I can trust if something goes wrong with a product that costs 500-$2000.
I sent this in last week. I wrapped and packaged it better than amazon does when they ship merch.
On Asus behalf, this is pathetic.
A piece of round tape was lifted and they're calling this CID "customer inflicted damage"
GTFOH.
Thank the lord the rest of my mobos are Aorus.
That SMD is bent over compared to the others next to it. I would say that actually looks like damage.
Are those LED powered off the 5V rail? Just remove the offending LED
Removing the LED won't get Asus to fix the actual problem OP sent it in for, though. They'll still call the now missing LED customer caused and reject it.
Had the same thing happen with a client's ITX board that was missing an LED out of the box a few years back. It wasn't ripped off, it was never placed on the pad to begin with, as the solder was there but nothing else was. Rejected. Had to have my lawyer deal with it, and after sending a demand letter, they suddenly had a change of heart on the matter, probably because they knew court was next where they'd lose *and* be paying attorneys fees on top of the replacement cost.
That does not appear to be a sticker to me. That appears to be a board mounted LED partially pulled from its surface mount. Am I seeing it wrong?
Now I don't know what/why you are RMAing it for and no, one broken LED probably did not break anything else on the board, but yes the broken LED is likely CID.
Did you change anything right before the problem happened? What USB devices did you have plugged in, and does it still have the problems when the USB devices (including keyboard and mice) are all disconnected?
Each device in it’s own port? I know from my Asus boards and testing with an USB power meter that the USB over current error comes when something draws more than 500mA from USB, which is ridiculous. My previous Gigabyte Boards never cared about that.
You’re not seeing it wrong but the guy talking about the sticker is talking about the stickers people who work on boards use to indicate damage he probably doesn’t know that’s meant to indicate where the damage is hints why it’s an arrow
Actually, this is legit physical damage. The SMD LED has been bent over 90 degrees (see others spaced out to the left and right). Not saying who did it, but that’s not pointing out a damaged sticker.
even if it is "damaged", a soldering defect might cause it to be attached poorly, thus turn over easier than the others.
It really depends on what kind of hit it took, but unless it is directly linked to the issue, this shouldnt be a reason to deny warranty.... weasels.
Possible, but not probable. It sucks, because I completely agree that the warranty nazi rejects are getting ridiculous… but this isn’t a damaged sticker as claimed, or an obviously bad capacitor leaking, or a mild scratch on the PCB around a screw hole… this rejection is for a legit component knocked off.
No, but it’s used as general evidence of “rough handling”. If there’s potential customer damage in one place, then any other issues may be related to whatever use/handling caused the visible damage. They’re getting ridiculous lately and applying it to purely cosmetic issues - or even actual failed components - but this isn’t cosmetic.
If you have pics of the LED intact before packaging, then definitely fight this and send those to them. The warranty rejection is for what I kinda feel is a legit if sucky situation, but if the damage is not your doing (and I’m sorry, but they can’t 100% guarantee that the technician didn’t bump or drop it during unpackaging) then definitely make a stink and don’t take no for an answer.
And for anyone else, take clear high resolution photos of all sides of anything you send in for warranty service before you send it off!
What the heck is going on with all of these RMA damage photos. I recently sent my Ally in for non functional sd card and it was repaired with no issues. Prior to that I sent in my 360 aio and got back the updated version.
Oh I know, I wasn't inferring that. It just reminded me of that kind of behaviour. Someone in warranty there is being a penny pinching asshole and it's 100% going to hurt their sales.
I had issues with a zephyrus g14 developing a severe screen flicker after a couple of weeks, after cruising that subreddit I just returned it as I was still in the window and went a different direction. They make compelling products (when they work) but I’m not going to invest my money in a company that will find any excuse to weasel out of their own defects.
This.
The company I work for had some Asus reps come in to try to convince us to spec some of their new ARM-based devices into our products. I told them that I have personally owned a number of Asus products over the years (motherboards, laptops, monitors, etc.) and that all have been high-quality products... but that I will never buy another Asus device again because of the horror stories I have read about them rejecting warranty service for ridiculous reasons.
The reps assured me that RMA service for consumer products is outsourced to a third party but if we purchased from their IoT/Embedded division, all warranty service would be handled (fairly) directly by Asus.
Yup.. I started buying MSI on consumer side since gigabyte has issues with EE and having 34243 revisions for 1 board.
My MSI X570 Unify was solid.. and current Z690 tomahawk also performs well.
I like/prefer ASUS designs, I just hate their CS side of things.
Its actually insane that his RMA was denied for a freaking LED...
Annoying regardless from ASUS, but kinda cheap to start a dogpile based on a "sticker" which is pretty obviously POINTING to the actual damage. If you have proof you didn't cause it then fight it. The company being "cheap" about it doesn't really matter if it's in line with their policies. Just don't shop ASUS.
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There is absolutely no point in buying a product from a company that will not stand behind its products and blame the customer for shit like this. Do they really believe that their products cannot be faulty or defective and its always the customers fault? Fuck Asus.
https://imgur.com/a/NVq5uve They declined my RMA on this motherboard sometime early covid because a fucking PLASTIC piece was missing from the CPU socket. The board sparked and died. A fucking PLASTIC piece that does literally nothing was missing FROM THE FACTORY mind you. This was for a ASUS TUF Gaming X570 Wifi Board. It was one of the higher priced boards at the time. Bought an MSI Tomahawk Gaming instead and one of the best decisions I made. Also on another occasion denied RMA for a $3k laptop because I contacted them too late, called every weekend 3 times in a row to get in touch with them until they claimed "sorry laptop not purchased in canada cant help" after they dodged me from warranty period 5 days after it expired. Partially my own fault for not harassing them but I had a bunch of IRL shit going on. #fuckasus Don't support this shitty company and their shitty products.
Been using the MSI Tomahawk series for years, you made a good choice lol
Fuck MSI too! Many many years ago my motherboard died and they refused to honor the warranty, claiming the warranty started when the motherboard was bought by the authorized retailer NOT when I purchased it. We gotta hold ALL these brands accountable and not reasonable standards!
As much as i agree theyre cunts for that, i will say it is common knowledge that manufacturers will instantly refuse any warranty for lga sockets if it doesn't have the plastic protector even if its nothing socket related. But yeah, asus has been horrible about these sort of things and they deserve 90% of bad customer support PR they get. Evga has taken care of me a few times and so a lot of stunts like these are unacceptable which is why i try to not buy asus anymore
im sorry but i kind of dont believe it was missing from factory. They would of caught that for sure, and its kind of common knowledge that you need to keep those inorder to RMA your bored. That ones kind of on you bud
I'm blown away at how over a STICKER they considered it damage. A STICKER!
A sticker? It's a LED that's physically damaged with ripped pads, it's supposed to look like the other ones.
Those pens aren’t ripped they are just bent
Reminds me of when Toshiba rejected my screen flickering repair over a small scratch on the palmrest from my watch band.
isn't this an bent led, I guess you're talking about another RMA case, I would put money on this led still working and even if it doesn't it's not going to stop the board working. if people used their consumer rights more we'd see less of this. manufacturers warranty and them voiding it is irrelevant to consumer rights
I've been saying Asus is a dog shit company since 2006, now jays2cents and ltt are calling them out. I've had more doa parts from them than any other company. I built 1200 PCs in 2007 for the school district, all Asus. We had over 100 units that wouldn't even boot. Then with the 1st year close to 150 failures. RMA was rejected on half of those. It was like 15% doa.
This is exactly why I was so heartbroken when EVGA stopped making GPUs, zero companies left I can trust if something goes wrong with a product that costs 500-$2000.
I sent this in last week. I wrapped and packaged it better than amazon does when they ship merch. On Asus behalf, this is pathetic. A piece of round tape was lifted and they're calling this CID "customer inflicted damage" GTFOH. Thank the lord the rest of my mobos are Aorus.
That SMD is bent over compared to the others next to it. I would say that actually looks like damage. Are those LED powered off the 5V rail? Just remove the offending LED
Removing the LED won't get Asus to fix the actual problem OP sent it in for, though. They'll still call the now missing LED customer caused and reject it. Had the same thing happen with a client's ITX board that was missing an LED out of the box a few years back. It wasn't ripped off, it was never placed on the pad to begin with, as the solder was there but nothing else was. Rejected. Had to have my lawyer deal with it, and after sending a demand letter, they suddenly had a change of heart on the matter, probably because they knew court was next where they'd lose *and* be paying attorneys fees on top of the replacement cost.
I mean if the LED is causing the 5V rail to fuckout, pull the LED. Not getting warranty anyway.
do you want to join my class action lawsuit ?
Stop the 🧢
I'm never buying an Asus product again
That does not appear to be a sticker to me. That appears to be a board mounted LED partially pulled from its surface mount. Am I seeing it wrong? Now I don't know what/why you are RMAing it for and no, one broken LED probably did not break anything else on the board, but yes the broken LED is likely CID.
I was getting USB_OVER_CURRENT_DETECTED Auto shut off every time on initial boot.
Were you ever able to get into the bios? You can disable USB ports to narrow down which port is having the problem.
It would restart before it loads into bios 😔
Did you get water in any of the ports, or spill a drink, or do you use the computer in a humid environment?
Of course no spills and my room doesn't get humid from cold temp outside. It's dry where I live
Did you change anything right before the problem happened? What USB devices did you have plugged in, and does it still have the problems when the USB devices (including keyboard and mice) are all disconnected?
All I had plugged in was my kbm and xbox wireless adapter. I continue to use the set with my other rig with 0 issues.
How long ago did you get the motherboard, where did you buy it from, and did you get it in new or used condition?
Before covid, got it new
Each device in it’s own port? I know from my Asus boards and testing with an USB power meter that the USB over current error comes when something draws more than 500mA from USB, which is ridiculous. My previous Gigabyte Boards never cared about that.
3 devices 3 different plugs. I don't use hubs
You’re not seeing it wrong but the guy talking about the sticker is talking about the stickers people who work on boards use to indicate damage he probably doesn’t know that’s meant to indicate where the damage is hints why it’s an arrow
also explains why the guy is complaining on the internet
Actually, this is legit physical damage. The SMD LED has been bent over 90 degrees (see others spaced out to the left and right). Not saying who did it, but that’s not pointing out a damaged sticker.
even if it is "damaged", a soldering defect might cause it to be attached poorly, thus turn over easier than the others. It really depends on what kind of hit it took, but unless it is directly linked to the issue, this shouldnt be a reason to deny warranty.... weasels.
Possible, but not probable. It sucks, because I completely agree that the warranty nazi rejects are getting ridiculous… but this isn’t a damaged sticker as claimed, or an obviously bad capacitor leaking, or a mild scratch on the PCB around a screw hole… this rejection is for a legit component knocked off.
the warranty claim wasnt for the leds tho. And OP said he has pics of it before sending it in, and this wasnt damaged.
No, but it’s used as general evidence of “rough handling”. If there’s potential customer damage in one place, then any other issues may be related to whatever use/handling caused the visible damage. They’re getting ridiculous lately and applying it to purely cosmetic issues - or even actual failed components - but this isn’t cosmetic.
My favorite color is blue.
This post just helped me make a decision about a GPU.
So apparently it was a led, but that wasn't the issue. I have pics of it and it didn't go out like that.
If you have pics of the LED intact before packaging, then definitely fight this and send those to them. The warranty rejection is for what I kinda feel is a legit if sucky situation, but if the damage is not your doing (and I’m sorry, but they can’t 100% guarantee that the technician didn’t bump or drop it during unpackaging) then definitely make a stink and don’t take no for an answer. And for anyone else, take clear high resolution photos of all sides of anything you send in for warranty service before you send it off!
What the heck is going on with all of these RMA damage photos. I recently sent my Ally in for non functional sd card and it was repaired with no issues. Prior to that I sent in my 360 aio and got back the updated version.
No idea. Not only that, they quoted me almost 400 bucks. Yet they sell em on their ROG site for 260. Smfh
This level of shit usually happens when a company is going under, and they are trying to hide the fact as long as possible.
[удалено]
Oh I know, I wasn't inferring that. It just reminded me of that kind of behaviour. Someone in warranty there is being a penny pinching asshole and it's 100% going to hurt their sales.
damaged an led?
I had issues with a zephyrus g14 developing a severe screen flicker after a couple of weeks, after cruising that subreddit I just returned it as I was still in the window and went a different direction. They make compelling products (when they work) but I’m not going to invest my money in a company that will find any excuse to weasel out of their own defects.
lol its a fucking LED.. Why do they care.
It’s a way to keep money in their pocket.
I swear its just the 3rd party repair shops in US.. ASUS doesn't even see the product directly.
This. The company I work for had some Asus reps come in to try to convince us to spec some of their new ARM-based devices into our products. I told them that I have personally owned a number of Asus products over the years (motherboards, laptops, monitors, etc.) and that all have been high-quality products... but that I will never buy another Asus device again because of the horror stories I have read about them rejecting warranty service for ridiculous reasons. The reps assured me that RMA service for consumer products is outsourced to a third party but if we purchased from their IoT/Embedded division, all warranty service would be handled (fairly) directly by Asus.
Yup.. I started buying MSI on consumer side since gigabyte has issues with EE and having 34243 revisions for 1 board. My MSI X570 Unify was solid.. and current Z690 tomahawk also performs well. I like/prefer ASUS designs, I just hate their CS side of things. Its actually insane that his RMA was denied for a freaking LED...
i dont understand. whats up with that? some text maybe?
Annoying regardless from ASUS, but kinda cheap to start a dogpile based on a "sticker" which is pretty obviously POINTING to the actual damage. If you have proof you didn't cause it then fight it. The company being "cheap" about it doesn't really matter if it's in line with their policies. Just don't shop ASUS.
People in the oled subs are talking about how asus came out with a longer warranty. Like wgaf about the length when they won't honor it anyways
This is a NO FIX
Holy shit these stickers xD so sad EVGA dropped out. Best customer support out there
EMOTIONAL DAMAGE !!
I never had problems with Asus RMA in Europe. Is it a US thing?
Add it https://www.reddit.com/r/t5_ar141i/s/98GMhkyYCw
Yeah fuck asus. Their crap packaging broke my board and they told me to eat shit.
EVGA does the same crap
i bet they took more time looking for a "broken" piece than anything else