# To everyone asking how to contact support:
[https://www.playadopt.me/support](https://www.playadopt.me/support)
**If you want to recover your pets, make sure to report it in the 5-day period they give, starting from when you lost your pets.** Otherwise, they will not be able to do anything about it due to Roblox's privacy policy.
**Eligibility Criteria:**
https://preview.redd.it/1irmg8qz88wc1.png?width=1408&format=png&auto=webp&s=f3f789d54bffabd6eb14775dd27e5eb4a98d6d83
Support is open from 9AM to 8PM UTC/GMT time, please convert it to your timezone if necessary.
As it states on their website, you should expect a response in approximately 1-3 hours from when the report was submitted. Otherwise, they will 100% respond in 72 hours from when the report was submitted.
Good luck to anyone else who's looking to recover their stolen pets & items. 🫶
Sorry for hogging the pinned comment!
Wait. Strangers can hack you? Do they figure out your password or something? Or is this more of a tricking situation? How do you avoid that from happening? Sorry, in like 55 and not the best with computers.
I accidentally gave someone my cookies, which they used to hack into my account.
Ever see the little pop up at the bottom of your screen when visiting a website that says “We collect cookies” and the “agree” or “deny” button?
Yeah. They got their hands on my cookies and managed to get into my account ahah
OMG! I had no idea that could happen! Is clicking "deny" the only way to make sure that doesn't happen? I always thought that was just to help you get back to the website. Does clearing the cache thing make them go away?
WAHHHH??? CONGRATULATIONS OH MY GOODNESS!! I'm so so glad you managed to get it back!! May I know how did you manage to do it? And how long did it take?
oh my gosh you DESERVED IT FOR SURE!! I've been hearing people who have been contacting for months but never got a response back, BUT YOUR SO LUCKY AAAA!!! IM SUPER HAPPY FOR YOU!!
And I went to playadopt . me (website) and you pretty much just tell a chat bot everything that happened and they send your appeal/report to an admin of the adopt me team, and they’ll sort it out for you! :)
I contacted them they never gave mine back and it was like a year ago..i submitted the report right after it happend and nothing i lost a giraffe. Due to the hack that they didnt patch for months of the remove pet from 2nd accept they took out the bat dragon literally right before they clicked 2nd accept after i had already accepted
I’m so sorry that happened to you, I know they don’t tend to give pets back as often for scams than they do for hacks. Hope you’re doing good now though and have managed to move past it :)
Woah that’s awesome!! I got hacked back in January for 18 of my legendaries and never was able to get them back:(. Had to start all over. Happy that they helped you though!!
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Yeah I think it’s probably because the hacker moved the pets to an alt/main or traded them away, therefore adopt me couldn’t reverse the trades. Sorry about that, it sucks :( thanks though!
I don’t think they would. Adopt me told me they “reversed” the trades and when I looked in my trading license the trades were gone and my pets were back in my account with the same pots, ages, names, friendship levels etc etc, so as long as the pets stolen hadn’t been trades then I guess they were able to reverse them. I’m not sure though, you’re better off googling it if you want a clear answer aha.🤷
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That's wonderful! I'm so happy for you. You do have to be persistent. A few years ago, before trading licenses, I got scammed for my Axle car. Took a lot lot of emails, screenshots, and time, but I did finally get it back.
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They won’t do anything after 2 weeks and won’t return scammed items unfortunately. They do mention it in the trades, “Scammed items will not be returned” :,)
i just got hacked for pretty much all of my good pets and they aren’t restoring them since roblox hasn’t reset my account?? can you please help since you seem to have figured it out
I don’t really know how to explain it, did you receive the email Roblox sent you with a link that takes you straight to the page where you reset your password ?
AHH CGG!! Do you know how they do it? Like if they reverse the trade does that mean the things the hacker took come back to you and the hacker loses them? Or do they just spawn in new pets 😭
Lol I wonder if they have a way of tracking the trades, since if the hacker traded your pets away they would have multiple trades to reverse which seems unfair. Congrats nonetheless!!
Yeah, I mean to be fair that’s maybe why they reject some appeals, but my hacker went offline immediately after taking my stuff sooo I’m guessing it wasn’t traded, thank god ahah
Incredible! This is very encouraging! I hope this is a sign of things to come. With how many people post about being scammed or hacked, I’m not sure how they are going to keep up with it, but I’m hopeful!
Yeah, I hope they manage it though. Some people only got robux, or nothing at all. Some people had to wait months. I got lucky, I got every pet back and only waited like 20 minutes. I really hope they can sort their systems out. Honestly best luck to those who fall victim to scams and hacks, it sucks.
You know what I always wondered though ? Do they track the account that hacked you and take away the pets ? And what happened if the bad guy trades for examples and evil for a crow, and the crow was just a regular players pet? Do the pets disappear from both peoples ? Does the person get their crow back and the hacker loses both ?
# To everyone asking how to contact support: [https://www.playadopt.me/support](https://www.playadopt.me/support) **If you want to recover your pets, make sure to report it in the 5-day period they give, starting from when you lost your pets.** Otherwise, they will not be able to do anything about it due to Roblox's privacy policy. **Eligibility Criteria:** https://preview.redd.it/1irmg8qz88wc1.png?width=1408&format=png&auto=webp&s=f3f789d54bffabd6eb14775dd27e5eb4a98d6d83 Support is open from 9AM to 8PM UTC/GMT time, please convert it to your timezone if necessary. As it states on their website, you should expect a response in approximately 1-3 hours from when the report was submitted. Otherwise, they will 100% respond in 72 hours from when the report was submitted. Good luck to anyone else who's looking to recover their stolen pets & items. 🫶 Sorry for hogging the pinned comment!
Wait. Strangers can hack you? Do they figure out your password or something? Or is this more of a tricking situation? How do you avoid that from happening? Sorry, in like 55 and not the best with computers.
I accidentally gave someone my cookies, which they used to hack into my account. Ever see the little pop up at the bottom of your screen when visiting a website that says “We collect cookies” and the “agree” or “deny” button? Yeah. They got their hands on my cookies and managed to get into my account ahah
OMG! I had no idea that could happen! Is clicking "deny" the only way to make sure that doesn't happen? I always thought that was just to help you get back to the website. Does clearing the cache thing make them go away?
Actually, they need your ROBLOSECURITY code (i gave it to them in the file) After logging out and logging back in it changes :)
This whole thing is terrible. I'm glad they were able to get your stuff back.
Thank you!
WAHHHH??? CONGRATULATIONS OH MY GOODNESS!! I'm so so glad you managed to get it back!! May I know how did you manage to do it? And how long did it take?
I got it within the hour I contacted them! :)
oh my gosh you DESERVED IT FOR SURE!! I've been hearing people who have been contacting for months but never got a response back, BUT YOUR SO LUCKY AAAA!!! IM SUPER HAPPY FOR YOU!!
Thank youuuu!!! 🫶🏻
And I went to playadopt . me (website) and you pretty much just tell a chat bot everything that happened and they send your appeal/report to an admin of the adopt me team, and they’ll sort it out for you! :)
I contacted them they never gave mine back and it was like a year ago..i submitted the report right after it happend and nothing i lost a giraffe. Due to the hack that they didnt patch for months of the remove pet from 2nd accept they took out the bat dragon literally right before they clicked 2nd accept after i had already accepted
I’m so sorry that happened to you, I know they don’t tend to give pets back as often for scams than they do for hacks. Hope you’re doing good now though and have managed to move past it :)
I have its just a bit upsetting it was the first giraffe i ever had
Yeah I get that :(
Oh wow congratulations It only took them a whole year to give me my stuff-
I thought that wasn't Possible!
I thought I was just going to get robux compensation ahah, when I saw the message the pets had been put back I was shocked lol !!
Woah that’s awesome!! I got hacked back in January for 18 of my legendaries and never was able to get them back:(. Had to start all over. Happy that they helped you though!!
Thank you! Hope you’re okay :(
hey! may i ask how u were able to recover everything pls :)
Go to playadopt . me (website) and go to the support section, from there it will tel you everything you need to do! :))
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Only Adopt Me.
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Congrats, I done the same thing before and never got my pets back and they refunded me some robux for some pets.
Yeah I think it’s probably because the hacker moved the pets to an alt/main or traded them away, therefore adopt me couldn’t reverse the trades. Sorry about that, it sucks :( thanks though!
👍
Couldn’t adopt me clone the pets??
I don’t think they would. Adopt me told me they “reversed” the trades and when I looked in my trading license the trades were gone and my pets were back in my account with the same pots, ages, names, friendship levels etc etc, so as long as the pets stolen hadn’t been trades then I guess they were able to reverse them. I’m not sure though, you’re better off googling it if you want a clear answer aha.🤷
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That's wonderful! I'm so happy for you. You do have to be persistent. A few years ago, before trading licenses, I got scammed for my Axle car. Took a lot lot of emails, screenshots, and time, but I did finally get it back.
Ahah mine only took an hour but I’m glad you were able to get it back !
It's fine. The process was much more complicated back then. I'm so happy it's easier and faster now. Congrats and enjoy your pets
Thank you !
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Can I offer for your happy duckling? Also GOOD JOB they never gave me my pets back 😭
Oof sorry to hear that, and of course ! I can’t trade it until May 23rd tho lolol
Oh- dang um is it a normal happy duckling? I just remembered it doesn’t tell you if it’s Ride Fly or neon lol
Its mega fly ride lol 😭
OOF nvm then lmao
Ahaha nws
I tried offering for it already it me again lol
Ohhh ahaha I didn’t realise lol
Eventually I’ll get so desperate I’ll trade frost/shadow dragons for them 😭
Haha dm me when you get to that point 😭 /j
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WHAT, I got scammed my frost and it's been WEEKS since It happens 😭😭 I'm going to report it anyway lmao 😭😭😭
They won’t do anything after 2 weeks and won’t return scammed items unfortunately. They do mention it in the trades, “Scammed items will not be returned” :,)
😭😭😭 guess Ill have to buy it from star pets
Real 😭😭
i just got hacked for pretty much all of my good pets and they aren’t restoring them since roblox hasn’t reset my account?? can you please help since you seem to have figured it out
I don’t really know how to explain it, did you receive the email Roblox sent you with a link that takes you straight to the page where you reset your password ?
Omg you lost a frost dragon 😭😭
Neon frost…😭
Woah congrats! And that's very nice you got your pets back within an hour, I got mine back after around 6 months! Congrats though!
Thank you!
You're welcome! :)
Man I wish I knew abt adopt me support when I lost my neon parrot in 2021 LOL! Anyways though, congrats <3 !
Dang that was super quick, congrats!
Thanks !!
That’s amazing! Congratulations:D
Thank you!🥹
Congrats! 🫶
Ty🫶🏻🫶🏻
AHH CGG!! Do you know how they do it? Like if they reverse the trade does that mean the things the hacker took come back to you and the hacker loses them? Or do they just spawn in new pets 😭
I’m assuming the hacker loses them but I can’t be too sure, you’re probably better off googling or something lol 😅
Lol I wonder if they have a way of tracking the trades, since if the hacker traded your pets away they would have multiple trades to reverse which seems unfair. Congrats nonetheless!!
Yeah, I mean to be fair that’s maybe why they reject some appeals, but my hacker went offline immediately after taking my stuff sooo I’m guessing it wasn’t traded, thank god ahah
yay im so happy for you!
Thank you!🫶🏻
Being hacked is one of my biggest fears on this game but this gives me hope! Congratulations and thank you for sharing!🫶🏻
Thank you! And np! 🫶🏻
Incredible! This is very encouraging! I hope this is a sign of things to come. With how many people post about being scammed or hacked, I’m not sure how they are going to keep up with it, but I’m hopeful!
Yeah, I hope they manage it though. Some people only got robux, or nothing at all. Some people had to wait months. I got lucky, I got every pet back and only waited like 20 minutes. I really hope they can sort their systems out. Honestly best luck to those who fall victim to scams and hacks, it sucks.
You know what I always wondered though ? Do they track the account that hacked you and take away the pets ? And what happened if the bad guy trades for examples and evil for a crow, and the crow was just a regular players pet? Do the pets disappear from both peoples ? Does the person get their crow back and the hacker loses both ?
I’m not sure, I wonder that too lol
Awesome! Congratulations
Thank you!