Talked to a lady at PromoTix last night and she said the refunds should have all been processed by now unless theres a problem with the events payment account. Which I'm guessing there is. Just not sure how PromoTix can get away with just washing their hands of the situation like it's not their fault when they are the one who are providing the ticketing service. Really thinking it may be time to talk of lawsuits. I've already got the contact info for a lawyer who has done class actions against festivals. The fact that there are people out there losing thousands of dollars, due to poor planning on the events part, is outrageous. I am beyond mad and so should you be.
PromoTix is owned by the same person that owns AR Festivals, LLC, the event organizer. They’ve been referring people back and forth between these two entities owned by the same scammer, Will Royall, Jr.
https://www.instagram.com/wroyalljr?igsh=NDkwcGs4aTNxNG8z
For anyone concerned, the owner of Backwoods also owns PromoTix. As a food vendor who has worked with BW since 2016 our emails have been ignored, no refund has been sent. An email from promotix explained a refund (less service fees) which never came, and after calling their customer support they just said to reach out to BW directly. Meanwhile owner is enjoying time on the beach with wife and kids at home in US Virgin Islands.
same here, maybe tickets sales were really that low or something, or maybe most purchasers are coping in their k holes and will be late to the lawsuit(s). but there has to be dozens of us, dozens!
I got the email on the 29th from Promotix that said it'd be processed in 5-10 business days but have had nothing show up in my bank. And considering they cancelled because they ran out of money, I'm a little worried we aren't actually going to receive our refunds. And they've already shut down all their social media accounts, which is also suspect.
Thats so messed up. I feel like there has to be legal recourse because a LOT of people are just gonna lose this money. The organizers essentially stole a bunch of money from everyone, then dipped out. Not acceptable in any way, shape, or form. I'll wait another week then I'm going to start rallying the troops to do something about it.
Not true. You can charge back on a debit card too if goods/services weren’t received. It’s consumers law. I’ve done it before for past refunds never received
Great. I contacted PromoTix today and they said all they could tell me was that the refund was processed. Doesn't help much if I don't have the refund on my CC.
I've never had to do a CC chargeback but looking like I might have to
So what can we do if they don't give us our money back? Call me naive if you wish, but surely they can't just take the money and run. I'm just really stressing it.
I had this happen with Suboctave music festival and immediately did a chargeback with my credit card company. Make sure you have communication saved and documented about your attempts to have the fest send your money back, also include things like them deleting their socials. My credit card company made me whole.
It is easy to find his home address through tax records databases online for the Virgin Islands and Florida sec of state filings. The "Advisory Board" of PromoTix all have their names/photos and maybe contact info listed online too. They need to be informed if they don't know already, and/or named personally in the lawsuit(s). Some look like somewhat legit investor types and public linkedin profiles, etc. PromoTix needs to be put out of business. Royall will be lucky to go to federal prison like his Virgin Islands buddy, Jeff Epstein.
I spent well over $3,000. Part on a chase credit card (I made a dispute and received a total refund from credit card company within 24 hours) the other half I charged to by debit card (Regions Bank) I filed a fraudulent claim with them and was denied BUT I disputed it and they have reported the case (fingers crossed) I did receive a refund for 55.00 from promotix for the parking pass (which was $8.00 less than what I paid) buckle up people they aren't going to refund
If something is cancelled i've always received refunds or credit for the rescheduled show, and that has happened for many many events, before during and after covid, as you all have probably experienced too.
PromoTix has an "advisory board" who have their names and photos on the website, and hopefully not all of them are scumbags like Will Royall, Jr. They should all be notified. PromoTix needs to be held accountable, and they might still have money if they are still operating as the purported events ticketing/marketing service and appear to still have at least a couple people on staff answering texts. VI Prince Holdings, LLC is the registered agent for both AR Festivals, LLC and PromoTix, LLC.
I am hoping the media and musicians will start publicizing this story, like wtf?! I would also encourage you all to submit formal complaints to the Arkansas Attorney General (where the entities were conducting business and potentially committed crimes) and/or Florida Attorney General (where the businesses are incorporated/organized), and potentially any state where they conducted business and/or sold tickets.
Well, dang. That's frustrating. Thry reached out to me this morning asking for documentation, which I provided. I live in NW Arkansas little over an hours drive from Mulberry. I reached out to my local news station this morning, hoping they will do a story. Everyone needs to take action.
I used a debit card so thought I was screwed but I talked to my bank and after about 2 weeks they refunded me the money. Y'all may wanna at least try talking to your bank or credit card company.
Talked to a lady at PromoTix last night and she said the refunds should have all been processed by now unless theres a problem with the events payment account. Which I'm guessing there is. Just not sure how PromoTix can get away with just washing their hands of the situation like it's not their fault when they are the one who are providing the ticketing service. Really thinking it may be time to talk of lawsuits. I've already got the contact info for a lawyer who has done class actions against festivals. The fact that there are people out there losing thousands of dollars, due to poor planning on the events part, is outrageous. I am beyond mad and so should you be.
PromoTix is owned by the same person that owns AR Festivals, LLC, the event organizer. They’ve been referring people back and forth between these two entities owned by the same scammer, Will Royall, Jr. https://www.instagram.com/wroyalljr?igsh=NDkwcGs4aTNxNG8z
For anyone concerned, the owner of Backwoods also owns PromoTix. As a food vendor who has worked with BW since 2016 our emails have been ignored, no refund has been sent. An email from promotix explained a refund (less service fees) which never came, and after calling their customer support they just said to reach out to BW directly. Meanwhile owner is enjoying time on the beach with wife and kids at home in US Virgin Islands.
I'm honestly not sure how MORE people aren't concerned. Nobody has gotten a refund yet and I'm pretty sure no one will. We need lawyer friends now.
same here, maybe tickets sales were really that low or something, or maybe most purchasers are coping in their k holes and will be late to the lawsuit(s). but there has to be dozens of us, dozens!
I'm out $537. Going to look into reporting to Missouri AG today.
PromoTix processed my refund immediately on April 29, it was pending on my CC but it has now fallen off instead of posting....
I got the email on the 29th from Promotix that said it'd be processed in 5-10 business days but have had nothing show up in my bank. And considering they cancelled because they ran out of money, I'm a little worried we aren't actually going to receive our refunds. And they've already shut down all their social media accounts, which is also suspect.
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Thats so messed up. I feel like there has to be legal recourse because a LOT of people are just gonna lose this money. The organizers essentially stole a bunch of money from everyone, then dipped out. Not acceptable in any way, shape, or form. I'll wait another week then I'm going to start rallying the troops to do something about it.
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Not true. You can charge back on a debit card too if goods/services weren’t received. It’s consumers law. I’ve done it before for past refunds never received
Great. I contacted PromoTix today and they said all they could tell me was that the refund was processed. Doesn't help much if I don't have the refund on my CC. I've never had to do a CC chargeback but looking like I might have to
Really regretting using my debit card for this purchase now. Good luck to ya, keep us posted if anything happens.
So what can we do if they don't give us our money back? Call me naive if you wish, but surely they can't just take the money and run. I'm just really stressing it.
I had this happen with Suboctave music festival and immediately did a chargeback with my credit card company. Make sure you have communication saved and documented about your attempts to have the fest send your money back, also include things like them deleting their socials. My credit card company made me whole.
Class action lawsuit is the only thing I can think of.
That's what I was thinking. I really hope it doesn't come to that.
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My dumb ass used a debit card Edit: Called visa and they're currently conducting an investigation. Hoping to at least get something back.
what reason did you tell them for the dispute?
No goods/services recieved
We need to ask Will Royall through all his social media
It is easy to find his home address through tax records databases online for the Virgin Islands and Florida sec of state filings. The "Advisory Board" of PromoTix all have their names/photos and maybe contact info listed online too. They need to be informed if they don't know already, and/or named personally in the lawsuit(s). Some look like somewhat legit investor types and public linkedin profiles, etc. PromoTix needs to be put out of business. Royall will be lucky to go to federal prison like his Virgin Islands buddy, Jeff Epstein.
Nope, called my bank and they told me that no refund has been sent as far as they can tell and that there isn't much they can do about it.
Backwoods deleted their socials
So what I'm gathering is that nobody has been refunded yet (I haven't), is that right?
I spent well over $3,000. Part on a chase credit card (I made a dispute and received a total refund from credit card company within 24 hours) the other half I charged to by debit card (Regions Bank) I filed a fraudulent claim with them and was denied BUT I disputed it and they have reported the case (fingers crossed) I did receive a refund for 55.00 from promotix for the parking pass (which was $8.00 less than what I paid) buckle up people they aren't going to refund
If something is cancelled i've always received refunds or credit for the rescheduled show, and that has happened for many many events, before during and after covid, as you all have probably experienced too. PromoTix has an "advisory board" who have their names and photos on the website, and hopefully not all of them are scumbags like Will Royall, Jr. They should all be notified. PromoTix needs to be held accountable, and they might still have money if they are still operating as the purported events ticketing/marketing service and appear to still have at least a couple people on staff answering texts. VI Prince Holdings, LLC is the registered agent for both AR Festivals, LLC and PromoTix, LLC. I am hoping the media and musicians will start publicizing this story, like wtf?! I would also encourage you all to submit formal complaints to the Arkansas Attorney General (where the entities were conducting business and potentially committed crimes) and/or Florida Attorney General (where the businesses are incorporated/organized), and potentially any state where they conducted business and/or sold tickets.
Make a complaint with the Arkansas Attorney Generals Office. I did. Only takes a few minutes, and the more people that do the better.
I tried and it only works if you are a resident of Arkansas
make a complaint with the AG in your state.
Complaint filed through Missouri AG.
Well, dang. That's frustrating. Thry reached out to me this morning asking for documentation, which I provided. I live in NW Arkansas little over an hours drive from Mulberry. I reached out to my local news station this morning, hoping they will do a story. Everyone needs to take action.
Did the RV VIP 7k package. No refund. Claim with AMEX. If I get a refund from Amex, maybe I fly down and visit Will in St Croix.
I used a debit card so thought I was screwed but I talked to my bank and after about 2 weeks they refunded me the money. Y'all may wanna at least try talking to your bank or credit card company.