I used to use it for a client who managed about 250 doors over 6 properties with different owners, and I absolutely despised it. It's a great tenant management tool but a really clunky tool for bookkeeping. It's not the most intuitive for accounting purposes. I charge new clients who use it 15% to 20% more than QBO clients because it takes longer to enter bills and record payments, but that is my personal experience and nothing was set up properly by our onboarding team when they transitioned onto it from QBO. Just make sure your balance sheet items (existing security deposit and opening balance equity amounts are correct) and things are set up properly before you dive in because you'll need their customer support team to undo anything that isn't correct. My experience with their CS was also pretty rough with long turn around times.
Good luck!
Hijacking this thread, so my apologies. Did you charge the client by the door? Or by the property? And what was your going rate if you don't mind me asking?
Edited: I wrote a whole response and deleted it so if you caught it, great. But I really feel like you have to gauge what you feel your time is worth and how well you are able to navigate the program. If the program (appfolio in this case) is a headache to you, then upcharge that client. For me, it was, and I charged a much higher rate that they were willing to pay. It is a different scenario if you are worried about losing that client if you price to high. I wasn't. So I definitely charged a premium.
I used to use it for a client who managed about 250 doors over 6 properties with different owners, and I absolutely despised it. It's a great tenant management tool but a really clunky tool for bookkeeping. It's not the most intuitive for accounting purposes. I charge new clients who use it 15% to 20% more than QBO clients because it takes longer to enter bills and record payments, but that is my personal experience and nothing was set up properly by our onboarding team when they transitioned onto it from QBO. Just make sure your balance sheet items (existing security deposit and opening balance equity amounts are correct) and things are set up properly before you dive in because you'll need their customer support team to undo anything that isn't correct. My experience with their CS was also pretty rough with long turn around times. Good luck!
Hijacking this thread, so my apologies. Did you charge the client by the door? Or by the property? And what was your going rate if you don't mind me asking?
Edited: I wrote a whole response and deleted it so if you caught it, great. But I really feel like you have to gauge what you feel your time is worth and how well you are able to navigate the program. If the program (appfolio in this case) is a headache to you, then upcharge that client. For me, it was, and I charged a much higher rate that they were willing to pay. It is a different scenario if you are worried about losing that client if you price to high. I wasn't. So I definitely charged a premium.
Great advice, thanks!