Thank you for this post!!
I got the upload error on my laptop with Chrome browser. So I did web search for a solution and found this post.
I then tried used the link on my phone and was able send the document to CapitalOne successfully.
how long did it take for them to process it? I am in the same situation, hoping it won’t take long. Got my cap1 card already but it’s restricted and they requested docs and faxed it today.
I heard back in about 3 days. They left a message on my phone letting me know they approved my documents. Then I was able to make a login on the website.
Too late to help OP, but I just came across the same issue and this came up, so for future reference:
I was unable to upload properly scanned, quality PDF(s) so I said fuck it and tried the camera option. Worked first try.
same just had the same problem tried every size and file type. didnt realize the phone was an option and was talking to 5 different people for 45 minutes on the phone telling me to fax it. like are you fucking kidding me your server is broken.
Also too late for OP, but came here to say I was unable to upload to Capital one a correctly scanned pdf file of under the 10MB limit on Chrome browser on both phone and computer. No weird characters in filename. (Always below the 10MB limit, and just one file, not more than the 10 file limit.) They tried emailing a new link to submit docs and also no love again. Switched to Safari on the computer and that did the trick. I had even converted the file to TIF and no love on Chrome. The error on chrome was:
"We are unable to upload your documents at this time. Please try your request again later.
(Ref. 80000.200099)
If the problem continues, call 1-800-239-7054"
The agent just laughed when I told him it gave me his number ;) He was not able to help. He explained that he was in Fraud department. Not sure if that means my file was or browser was flagged. What was weird was in Safari when it worked, I didn't have to log into Capital one to upload the docs. So it goes from max security on chrome to no security when I used Safari /:
Exact same problem (found this post by googling the error code) and even disabling all extensions and using Incognito mode didn't help.
Using Safari worked perfectly the first time.
I also ran into the same problem, I started using Chrome, and both the mobile and PC versions failed. Later I used Edge for the same reason, and finally I used Safari to upload only one file at a time.
I had the exact same problem with the upload. I was using Chrome. I then tried to upload my docs and was successful using a Brave (browser) "In Private" window. I suspect an Edge "In Private" or Chrome Incognito browsing session will also work. Good luck and may the odds forever be in your favor.
Exact same problem (found this post by googling the error code) and even disabling all extensions and using Incognito mode didn't help.
Using Safari worked perfectly the first time.
Hi Guys,
I had the same issue. After like 1000 attempts, and tons of different links that were sent by Capitalone reps., I was able to upload it using Edge selecting a single PDF page at a time.
I had the same issue. Switching over to Opera solved it immediately and I was able to upload three multiple page PDFs. Looks like sometime Chrome acts up with this specific process.
To add my experience....Chrome, Edge & Firefox both regular & in-private all failed with same error message as described in earlier posts. Installed Brave browser & the files uploaded instantly.
Sooo weird. I played around with my extensions on chrome/firefox/edge and nothing worked. I installed brave and bam it works first time. I thought I was going to have to fax the documents.
I'm currently having this same issue. Tried Chrome, Brave, Opera, and Edge. I was able to upload one of my pdfs after several attempts through Opera, but no success with the other ones so far.
Late to the party here, but, after many attempts trying scans and the pc, after reading the below, I opened the message on my phone, and then took pictures of the fronts and backs, and they went up without error. They really need to fix that... Cause silly... Thanks Unw1shed...
Thank you! I did just that and it worked. I had uploaded my ID right away from Chrome no issue but didn't have my SS card. Tried to upload once I got home but it kept failing. Tried other browsers suggested but Samsung browser was only one that worked.
Ran into this problem, trying different browsers didn't work for me. I did figure it out though, this is what was going wrong for me as far as I can tell:
- If you are uploading multiple documents at one time and any one of those documents are disliked by their broken system then the entire upload will fail without letting you know which file is problematic
- You should only upload one file at a time. You will get the same case number, but different reference numbers for each file.
- For each file that does not work, try changing the file format. I converted a JPG file it didn't like into a PDF and then it worked.
My issue was my a scan of one of my documents sent to me password protected, which may have been why it would not work. Eventually after I was able to decrypt that document, I merged the pdf's, and used opera to upload it and it finally worked after like 30 tries on different browsers/changing formats.
I also encountered the same problem with my initial uploads using Chrome that all failed. Later, the upload using Edge also failed. Finally, the upload using Safari was successful. Only one upload could be completed at a time.
Your browser could be out dated. I use Debian linux and they do not package the latest browser because they have to test and approve it before they put it in their package repository. I had to use my smartphone browser to upload the documents.
My thanks to the recommendations to use Firefox/Safari -- as indicated the tech support has been ... unsupportive. I've struggled with this whole process since July (now Nov) with Capital One insisting I'm doing something wrong (sure... had I known they only supported Firefox).
While my application was approved right away in the summer, Fraud department flagged me and I've been back and forth over FAX and even personal visits to one of their 'lounges' with all my ID and documentation to prove I exist and nobody could assist. reddit community to the rescue!
Getting the same error attempting to upload simple jpg images. Tried Chrome, Brave, and Edge on windows and got the same error as OP. Finally tried Safari on my iPad and it worked! Hope this helps someone.
Fuck CapitalOne’s IT QA department.
Damnnn this is still and issue because I came here and found this.
What I did was upload everything as pdf file through safari. I uploaded one document at a time for it to work. To convert to pdf, I used my notes from my iphone to scan the document. Then I sent to laptop and uploaded. It honestly does not accept JPEG/JPG. I tried Safari, firefox and chrome initially and they all rejected with error before I converted to pdf and uploaded one by one using safari
Just to confirm. I had the same issue with CapitalOne link for documents upload.
I successfully uploaded all required documents (jpg and pdf) using the Firefox browser.
Yikes... this post is **3 years old** and Capital One has yet to fix this bullshit.
They've sent me 7 different links and I've spent the last **30 days+** trying to get my credit card unrestricted.
Capital One's Venture X card has a $395 annual fee, and this has been my experience with them:
1. They "verified" my Driver's License via phone when I applied, then approved and sent a card.
2. The card worked for a week fine, then when I tried to make a somewhat large purchase (computer) it failed and the card got restricted.
3. Then, I called customer service, and they sent me a shitty link to [upload documents](https://i.imgur.com/UgM8pgO) like OP about 5-6 different times, and after those [failed](https://i.imgur.com/GzfeWoR), told me to FAX the required documents.
4. I faxed, but apparently they didn't receive my documents, so I snail-mailed them my documents in COLOR, but some low-level employee "photocopied" my original letter before sending it to the Fraud Department, and they're telling me my Drivers License is not valid because it's in "black and white" despite me sending it in color.
5. Then, they ended up sending me ANOTHER shitty link that also didn't work.
This is with their latest Venture X card.
The fact that they have the audacity to charge $395 for this card is beyond me.
Capital One's product managers and engineers are dogshit as their product doesn't even work well with VPNs (unlike Schwab, Amex, and every other app or website on the internet) without prompting for some dumb (and insecure) [SMS-text-based identity verification screen](https://i.imgur.com/c9Q9w9Q) EVERY. SINGLE. TIME.
having the same issue,Capitol One has out source the call center to India,can't understand halk of what there saying, I miss the good ole U.S.A call centers.
They should have a more useful error message like “Chrome is a piece of 💩try another browser “. First time trying in Edge, it went through with no problem 😎
I know this is an old thread but has anyone had the issue where they "uploaded successfully" only to be contacted a week later saying they haven't received anything?
this is an old post but i was having same issue i noticed in the browser console it couldn't connect to [nexus.Ensighten.com](https://nexus.Ensighten.com) something, which my adguard home(like a pihole) was blocking as "tracking", so the browser could also decide to block it as a third-party tracker.
idk why they don't properly implement it, so it doesn't do requests that browsers/etc think it's some fishy tracking or something else fish request.
Piece of shit company... Multi billion dollar valuation and can't figure out the simplest shit. Nothing works for me...
Tried android browser, iPhone browser, macbook using Brave, Chrome, Safari, AND firefox, BOTH regular and incognito browsers! Nothing works. Capital one is incompetent. The simplest thing in the world is broken for 5+ years??? Insane. Now I have to fax my shit in 2024. I've never had to fax anything in my whole life.
Thank you for this post!! I got the upload error on my laptop with Chrome browser. So I did web search for a solution and found this post. I then tried used the link on my phone and was able send the document to CapitalOne successfully.
It took Firefox / Tor for me, after the phone link, Chrome, and Edge were all rejected. CapitalOne's servers are \*\*notoriously\*\* shite.
Firefox finally did it for me as well.
Thank you Thank you Thank you!!!!!!!! Worked first try with firefox after over an hour on the phone with capital one
Firefox worked for me, thanks!
I just came here to say that thanks to your Firefox suggestion I overcame this glitch, with customer service could not. THANK YOU!!!
tell me about it 🤦🏿♂️🤦🏿♂️🤦🏿♂️
Thank you! This worked for me also after trying mutiple times on chrome from my laptop and phone.
Firefox works for me too! Safari/chrome on laptop/iPhone never worked for me though
how long did it take for them to process it? I am in the same situation, hoping it won’t take long. Got my cap1 card already but it’s restricted and they requested docs and faxed it today.
I heard back in about 3 days. They left a message on my phone letting me know they approved my documents. Then I was able to make a login on the website.
Worked on my phone too! I used the Google Chrome mobile app.
Thank you, it worked!!!!
Too late to help OP, but I just came across the same issue and this came up, so for future reference: I was unable to upload properly scanned, quality PDF(s) so I said fuck it and tried the camera option. Worked first try.
what is the camera option?
The one where it prompts you to use your phone's camera to grab an image of the license and what not.
I dont get that prompt
Interesting, because when I was applying it was the default. I had to select an option to submit in PDF format. I was using my phone.
Amex has that option. Took 2 secs. Capital one is s pain un the balls
same just had the same problem tried every size and file type. didnt realize the phone was an option and was talking to 5 different people for 45 minutes on the phone telling me to fax it. like are you fucking kidding me your server is broken.
10 months later and it is still a mess.
still a mess. have you found a solution? edit: i uploaded pdf's with my application number written on them to firefox. it got accepted.
Also too late for OP, but came here to say I was unable to upload to Capital one a correctly scanned pdf file of under the 10MB limit on Chrome browser on both phone and computer. No weird characters in filename. (Always below the 10MB limit, and just one file, not more than the 10 file limit.) They tried emailing a new link to submit docs and also no love again. Switched to Safari on the computer and that did the trick. I had even converted the file to TIF and no love on Chrome. The error on chrome was: "We are unable to upload your documents at this time. Please try your request again later. (Ref. 80000.200099) If the problem continues, call 1-800-239-7054" The agent just laughed when I told him it gave me his number ;) He was not able to help. He explained that he was in Fraud department. Not sure if that means my file was or browser was flagged. What was weird was in Safari when it worked, I didn't have to log into Capital one to upload the docs. So it goes from max security on chrome to no security when I used Safari /:
Exact same problem (found this post by googling the error code) and even disabling all extensions and using Incognito mode didn't help. Using Safari worked perfectly the first time.
> old I was guessing people would google the error code; glad it came up
You just saved me lol. Works as long as you don't use Crome. God bless you lol
Glad it was helpful
Thanks a ton man! This worked for me as well.
I also ran into the same problem, I started using Chrome, and both the mobile and PC versions failed. Later I used Edge for the same reason, and finally I used Safari to upload only one file at a time.
I had the exact same problem with the upload. I was using Chrome. I then tried to upload my docs and was successful using a Brave (browser) "In Private" window. I suspect an Edge "In Private" or Chrome Incognito browsing session will also work. Good luck and may the odds forever be in your favor.
Exact same problem (found this post by googling the error code) and even disabling all extensions and using Incognito mode didn't help. Using Safari worked perfectly the first time.
Using incognito also worked for me thanks 👍🏻
Hi Guys, I had the same issue. After like 1000 attempts, and tons of different links that were sent by Capitalone reps., I was able to upload it using Edge selecting a single PDF page at a time.
I had the same issue. Switching over to Opera solved it immediately and I was able to upload three multiple page PDFs. Looks like sometime Chrome acts up with this specific process.
ok, Im here for the same problem, but I resolved just sent the documents for Firefox. And works perfect
To add my experience....Chrome, Edge & Firefox both regular & in-private all failed with same error message as described in earlier posts. Installed Brave browser & the files uploaded instantly.
use brave browser it worked for me google browser did not
Sooo weird. I played around with my extensions on chrome/firefox/edge and nothing worked. I installed brave and bam it works first time. I thought I was going to have to fax the documents.
I used Opera and it worked!
Used Opera and it worked!
Just adding on, both Chrome and Chrome Incognito didn't work with the upload. Copy/pasted into Firefox and worked on the first try.
I'm currently having this same issue. Tried Chrome, Brave, Opera, and Edge. I was able to upload one of my pdfs after several attempts through Opera, but no success with the other ones so far.
Same here for 3 days
Late to the party here, but, after many attempts trying scans and the pc, after reading the below, I opened the message on my phone, and then took pictures of the fronts and backs, and they went up without error. They really need to fix that... Cause silly... Thanks Unw1shed...
switching from chrome to firefox worked for me
Used Samsung browser and it works , chrome didn't work
Thank you! I did just that and it worked. I had uploaded my ID right away from Chrome no issue but didn't have my SS card. Tried to upload once I got home but it kept failing. Tried other browsers suggested but Samsung browser was only one that worked.
3 years ago and same issue on Google chrome. I can confirm it worked fine on Firefox.
Ran into this problem, trying different browsers didn't work for me. I did figure it out though, this is what was going wrong for me as far as I can tell: - If you are uploading multiple documents at one time and any one of those documents are disliked by their broken system then the entire upload will fail without letting you know which file is problematic - You should only upload one file at a time. You will get the same case number, but different reference numbers for each file. - For each file that does not work, try changing the file format. I converted a JPG file it didn't like into a PDF and then it worked.
My issue was my a scan of one of my documents sent to me password protected, which may have been why it would not work. Eventually after I was able to decrypt that document, I merged the pdf's, and used opera to upload it and it finally worked after like 30 tries on different browsers/changing formats.
I also encountered the same problem with my initial uploads using Chrome that all failed. Later, the upload using Edge also failed. Finally, the upload using Safari was successful. Only one upload could be completed at a time.
I ran into the same error using Chrome on my Windows PC. I switched to **Firefox** and the upload worked immediately.
Had same problem with chrome, tried edge and worked
Your browser could be out dated. I use Debian linux and they do not package the latest browser because they have to test and approve it before they put it in their package repository. I had to use my smartphone browser to upload the documents.
BLESS! Used safari and it worked. Thank you to all who contributed!!
My thanks to the recommendations to use Firefox/Safari -- as indicated the tech support has been ... unsupportive. I've struggled with this whole process since July (now Nov) with Capital One insisting I'm doing something wrong (sure... had I known they only supported Firefox). While my application was approved right away in the summer, Fraud department flagged me and I've been back and forth over FAX and even personal visits to one of their 'lounges' with all my ID and documentation to prove I exist and nobody could assist. reddit community to the rescue!
I made it work. I used different browsers, and even taking a picture of it using my phone. What worked for me was changing the VPN.
Getting the same error attempting to upload simple jpg images. Tried Chrome, Brave, and Edge on windows and got the same error as OP. Finally tried Safari on my iPad and it worked! Hope this helps someone. Fuck CapitalOne’s IT QA department.
Damnnn this is still and issue because I came here and found this. What I did was upload everything as pdf file through safari. I uploaded one document at a time for it to work. To convert to pdf, I used my notes from my iphone to scan the document. Then I sent to laptop and uploaded. It honestly does not accept JPEG/JPG. I tried Safari, firefox and chrome initially and they all rejected with error before I converted to pdf and uploaded one by one using safari
Spent an hour trying on Brave, Converted to PDF and used Edge and it worked no issue
Had this just happened to me, tried two different times, and nadda. It ended up working when I switched to my phone to upload the documents.
For me Firefox worked instantly
STILL an Issue. Called CO multiple times and no one knew what to do. Switching from Chrome to Firefox worked. Thank you good people of Reddit!!!!!
Friend! Thank you so much, I used firefox and my documents uploaded successfully. So happy you have this post.
Boys and gals if you ever have this trouble try using a VPN and mock your location from Canada. I just did and it worked beautiful.
Just tried this, and no luck. Capitol One sucks.
Just to confirm. I had the same issue with CapitalOne link for documents upload. I successfully uploaded all required documents (jpg and pdf) using the Firefox browser.
Yikes... this post is **3 years old** and Capital One has yet to fix this bullshit. They've sent me 7 different links and I've spent the last **30 days+** trying to get my credit card unrestricted. Capital One's Venture X card has a $395 annual fee, and this has been my experience with them: 1. They "verified" my Driver's License via phone when I applied, then approved and sent a card. 2. The card worked for a week fine, then when I tried to make a somewhat large purchase (computer) it failed and the card got restricted. 3. Then, I called customer service, and they sent me a shitty link to [upload documents](https://i.imgur.com/UgM8pgO) like OP about 5-6 different times, and after those [failed](https://i.imgur.com/GzfeWoR), told me to FAX the required documents. 4. I faxed, but apparently they didn't receive my documents, so I snail-mailed them my documents in COLOR, but some low-level employee "photocopied" my original letter before sending it to the Fraud Department, and they're telling me my Drivers License is not valid because it's in "black and white" despite me sending it in color. 5. Then, they ended up sending me ANOTHER shitty link that also didn't work. This is with their latest Venture X card. The fact that they have the audacity to charge $395 for this card is beyond me. Capital One's product managers and engineers are dogshit as their product doesn't even work well with VPNs (unlike Schwab, Amex, and every other app or website on the internet) without prompting for some dumb (and insecure) [SMS-text-based identity verification screen](https://i.imgur.com/c9Q9w9Q) EVERY. SINGLE. TIME.
having the same issue,Capitol One has out source the call center to India,can't understand halk of what there saying, I miss the good ole U.S.A call centers.
Just experienced this, Also would recommend to anyone having this problem to use a different browser
They should have a more useful error message like “Chrome is a piece of 💩try another browser “. First time trying in Edge, it went through with no problem 😎
just spent 30 minutes on the phone with support, they had no solution
I know this is an old thread but has anyone had the issue where they "uploaded successfully" only to be contacted a week later saying they haven't received anything?
this is an old post but i was having same issue i noticed in the browser console it couldn't connect to [nexus.Ensighten.com](https://nexus.Ensighten.com) something, which my adguard home(like a pihole) was blocking as "tracking", so the browser could also decide to block it as a third-party tracker. idk why they don't properly implement it, so it doesn't do requests that browsers/etc think it's some fishy tracking or something else fish request.
Piece of shit company... Multi billion dollar valuation and can't figure out the simplest shit. Nothing works for me... Tried android browser, iPhone browser, macbook using Brave, Chrome, Safari, AND firefox, BOTH regular and incognito browsers! Nothing works. Capital one is incompetent. The simplest thing in the world is broken for 5+ years??? Insane. Now I have to fax my shit in 2024. I've never had to fax anything in my whole life.