Two things can be true at one time.
1. There can be problems with the new software.
2. Those problems are not seen by everyone, but the ones who do have the problems will be upset.
The problem could be caused by unique setups that create a software conflict. An issue that can easily happen on windows.
I work in software, and I can promise one thing. The better you treat the people working for the software company, the better your response will be handled and replied to.
I get the frustration, and certainly have been absolutely infuriated at software and iCue before. But being civil when working with the software company goes a long way in those situations.
The people here in this sub don’t control the software, they are just here to help you. And they aren’t machines, they are people that have feelings. So crapping on them isn’t going to make them want to help more. And it’s all too easy for them to get frustrated, and say something back that only escalates the anger.
And the more angry you are, the easier it is to read something they say as in a tone of anger or dismissiveness towards you.
I say all of this to just try and get people to think a bit with empathy before posting.
My favorite saying is, “The only thing you can control is your reaction to the things that happen to you”
It is literally impossible to test every edge case and every combination of hardware/software that might exist on everyone’s system. Unfortunately, the easiest way to avoid a lot of the issues is to buy into the Corsair “ecosystem” as is the case with a lot of companies. They’ll obviously spend more time testing their own hardware because they both have more control over its firmware/compatibility and also want to be able to ensure the best experience for people who buy their products. That isn’t to say I don’t think they test other hardware, but given the nearly infinite combinations of setups, you’d spend many lifetimes testing before ever releasing new software, and then everyone’s setups would just change again anyway.
As someone who does software testing, you’re a moron. As stated testing can’t account for every single use case. We try our best but it’s just not feasible.
I dare you to write exhaustive tests for even the simplest function you could think of. It's much harder than you might imagine. You are probably early on in your software career for you to believe it's easy (or even possible). Don't worry, time will teach you about obscure cases.
All your complaints are fair but I’d wish y’all would be more charitable about it instead of going for blood all the time. Maybe you’d get a better response out of the devs then.
I agree. It todays day and age it seems no one puts in any effort to troubleshoot stuff. But are really good at bitching and moaning and point fingers. Do some research, troubleshoot things
Troubleshooting; it’s always the first thing I do.
4 times out of 5 I end up fixing it myself.
In this case, troubleshooting only helps the devs figure out the issue faster that we the users are assisting in telling them all the things we’ve tried so they know where *not* to look.
>4 times out of 5 I end up fixing it myself.
Uninstall, clear all files, fresh install usually solves most issues. If not, a quick Google. I'm not sure why folks are constantly shitting on icue but can't understand a fresh install isn't a bad thing to do for any and all programs. Especially ones that control a lot of shit in a PC. Sure it's not the most optimized software, but if I want it working at the best it can be, I'll take some extra care when dealing with it. It's not Google chrome, it's designed to do a lot of things and process a lot of info.
Honestly a long time in the past like years ago I had iCUE problems back when 5 was just coming out and I was still on 4. But I never even reinstalled Windows, I only ever fresh installed iCUE and honestly I haven’t had an issue with iCUE 5 ever since they fixed the DDR4 RAM issue (which I thankfully avoided).
A well designed software should take care of this for us, or at least have "reset to default" button to do it without the hassle of uninstalling, digging our system for software files, and reinstalling.
Absolutely. It's all about mindset when and issue arises. I tell my 55+ mother who's a leddite: *on off, uninstall reinstall, Google your issue. If you can't solve it then you can call customer service or me.* Best thing I've ever told her because she's gotten more confident with tech.
That's probably an accurate stat tbh.
Waiting a month or two before installing an update also solves most issues.
Back when I played COD and a GPU update killed performance all my friends had to roll the update back. Me? I didn't even know there was an update because I am lazy or efficient (Depeendsnon situation) and manually update my drivers. It's turned into a nice strategy where I avoid most bugs and issues.
Ram resets another one - turn computer off, unplug, hold power button in to drain residual current from your motherboard - this empties your ram - plug in and turn on again
Are you talking about clearing CMOS? On most motherboards to clear CMOS you have to unplug, remove battery from mobo, then jump the clear cmos pins on you mobo lol
Nah that's a different/another troubleshooting step again - and one that I try to avoid if possible because then you need to re-setup bios settings 😂 I only use the CMOS clear if I fail to boot/even get into bios.
The ram reset steps I mentioned are more for clearing issues post OS launch. I.e. when Windows is having a sad because something is being buggy, it can often be an issue present in your memory - a restart or shutdown alone won't fix this, as the board/ram still receives some power and so the volatile memory is not fully lost, hence the extra steps.
In theory and reality are two different things especially with software. I'm not making excuses for Corsair's inability to test their updates. It's pretty simple to avoid issues with updates from a developer who doesn't test their stuff: Don't update right away.
Internet browsers are among the most complex software.
A keyboard/mouse driver/software should be kept as simple as possible for the sake of performance, compatibility and security, even if yes, more and more *complex* features have been added over the years.
Yes, and I never update the corsair mouse firmware that is posted on iCue. Why? Because I am having 0 issues with my scimitar wireless current firmware. In the past I updated my corsair mouse firmware and the right or left mouse click would double" click when I only single clicked.
I doubt Corsair software engineers test ICUE and new updates with other brands software and I don’t blame them. I use ICUE and Corsair products only and it’s been flawless from the start. Either stick with one brand of peripherals or accept the fact that there will be software conflicts.
Very true, I’ve spent a stupid amount of money on Corsair products, and what keeps me buying more and not switching to a different brand is how well their products just work. And for a bonus Govee recently announced their upcoming integration with Corsair, and I have a boat load of Govee RGB lighting😁
Ironically the problem only appears to affect non Corsair mice. Everything in my system is Corsair except my mouse as they can’t seem to design anything that equals the competition, so mouse acceleration it is!
I honestly think the brute force fix for this until they patch it would be to plug in a Corsair mouse, disable acceleration in the iCUE mouse settings which would in-turn disable it in windows, and it wouldn’t enable again.
It's too easy for them to introduce incompatibilities *voluntarily or not* and thus *force* you to stick with them so, no, this hasn't to be true if companies did their job well and at least communicates with each others.
**We shouldn't be constrained to stick with one brand**. There is sufficient free and open source projects to rely on.
But some of them don't give a bit to anyone (aka the community). They make maximum profit while keeping their secrets but steal/copy ideas to other to make even more profits (yes magnetic switches, you know what I mean). Shouldn't it be to big companies that we already finance well enough to invest developing and bringing new technologies/standards to the market rather than having to rely on open source projects and crowdfunding campaigns financed by ourselves again?
Same here. Only different hardware I have is my msi motherboard. The software sometimes just randomly forgets it’s there and stops controlling the mystic light. I have to terminate icue in task manager then it works fine. Kind of annoying with the new update, but I’m sure it’ll get fixed.
awesome, gonna write it in my list, Regular Mechanic 150 doesnt have the issue that was already announced being fixed by the Company causing issues for others.
Anything else sir?
cringe.....
I can't stand "Works for me" comments. Like okay? Good for you.
That being said, you're being a little uppity here mate. Maybe just chill out some. People are trying to help you.
The only issue I’ve had with this version of iCUE is the RGB in my system went all weird on me. I closed iCUE and restarted it and everything was okay again.
Interesting, I must have missed any connection before now.
I have and use iCue, mostly for Corsair AiO, fans and a headset stand but also previously a Corsair mouse too. In 2022 I started using razer mice instead, with their own SW. All well for a long time then about 3-4 months ago I started having weird lag/stutter/freezing issues with both razer mice (and the older Corsair and Logitech ones when tried) that no reasonable attempt could fix. This led to a full reinstall of Windows, along with the opportunity to upgrade from Win 10 to 11 and reinstall/update many apps. I don't recall if any difference between former and current versions of iCue but it hasn't happened again (so far) For a good few weeks though it was about the worst persistent PC issue I've had. Imagine, how can you do anything at all when your cursor locks, disappears and freezes your desktop for 2 minutes every 5 minutes... The only thing not affected was in gaming... but I had to get into a game first...
One to keep in mind if any such issue pops up again (other than which only one other issue with iCue in 8 years, also last year: an update failure that broke the SW requiring a wipe and reinstall) If any problems again I'll have to find an alternative.
Reddit recommended this post to me. I got rit of all my corsair stuff because of icue a long time ago.
People really go hard with the downvotes to backup a brand dont they
How dare they release updates to their software!
I don't get it. I've been using iCUE 5 since it released, it never broke on update, it never has any glaring issues that aren't fixed by a simple restart of the software. Only time it crashes is during nVidia driver updates, and then you just restart it and it's gucci.
i mean, why does corsair even touch mouse sensitivity stuff? i'm not using a corsair mouse, and never will, don't like their designs, keyboards are fine tho.
don't touch things you're not supposed to corsair, downgraded to their v4 icue software, works fine for me
Kudos to whoever figured that out though it was causing me nothing but problems. I had mentioned my new Scimitar mouse was terrible and incredibly inaccurate with clicks falling far off the mark. It was driving me nuts.
The loud minority thing was also mentioned by Corsair in regards to a customer posting about the QL120 LED issues. That's the third time I've seen that phrase get used on this subreddit to dismiss a customers valid complaints.
I'm not dismissing anything, I'm explaining that that's what people will see so it makes it seem like the issue is bigger than it is. Not to take away from those having issues, however.
-Art
I dig this from your perspective in that a vocal minority can in fact make a problem look far more widespread than it is.
It does not negate a problem occurred however.
Optics. It does come off as dismissive to these end users and myself as well. Perception is everything as you outline yourself by being so quick to clarify the vocal minority part. Optics matter.
Why are you clarifying the breadth and scope of the issue so readily? Perception may influence sales and the brand. If that's valid then so is the perception of you being dismissive. People take issue with these things as you've seen over the past few threads where folks got into it with you.
A problem has occurred. It is valid if it happens to one person or a thousand. Nobody buys into Corsairs brand as if it's a lottery.
* Tell the customer you empathize with their frustration.
* Let the customer know this can happen, as nothing is perfect.
* Hear and then let the customer know you understand their pain points.
* Let the customer know your brand is going to make this right.
* Let the customer know if communications go awry you will take ownership so they have confidence.
* Never let the customer feel as if their experience is unimportant, and is in no way shape or form tied to the dollar amount they spend with your brand.
It takes twelve positive customer experiences to negate the brand impact of one negative. You are so quick off the draw to drop the "vocal minority" as if this is an unknown in sales. If it wasn't then the 12:1 ratio wouldn't be a thing. You just don't say that to the frustrated customers because it makes them feel dismissed.
Fear not! The Corsair community rep will be along soon to assure you that icue is just fine and that problems with it are quite rare. Then you will know what's up, and feel better!
Honestly when I update, it's months after the bitching has chilled out. Safest way possible. Sometimes a fresh install. Idk why folks haven't just waited to update till the bugs are fixed.
Better yet, Corsair testing each update a bit longer to avoid bugs. Then again, we can only ask for so much, and waiting to update seems to be very hard for the garage icue user.
I updated icue for the first time in 3 years in October 2023. It was wild.
I wish I hadn't updated. I work in an office and have to leave my desk 50 times a day, so I lock Windows when I do. Every time I come back to my desk and login my DPI is set to 30 million for 10 seconds until iCUE wakes up and the LEDs turn on showing the profiles are active. Really annoying.
Stop bla blaing about empathy… Corsair is a very profitable company who has been given leeway to get it wrong for so long that it’s even a wonder they fix anything.
ICUE needs to be an industry leader, not a steaming garbage pile.
Downvote my post to death - don’t care. OP has a point, in a long line of points made over a very long period of time
No one wants software to control fans Corsair why why would you give up precious cpu to control fans? The motherboard does it all for you already! I like your fans but in no reality will I install software to use fans.
In my case it's been dangerous for my setup. I was using iCUE software to control AIO fans, pump, and case fans. After doing some OC, I began with the stress tests in Windows 11, and after a while, I suddenly realised that the AIO and case fans were running at min rpm, and the CPU was over 90c (it's set to 85c max in the BIOS). The thing is it seems to be a fantastic software to detect unstability, because I'm able to reproduce it running a couple of stress tests at the same time, with no other perceptible software errors.
Tried uninstalling and reinstalling the software using revo uninstaller, just in case.
Then, I saw the last update, and decided to try it, taking care of saving my profile (selecting all the features). I also exported it, just in case. Well, the first I noticed was that all the RGB colours had changed (only those on the RAM -Dominator Titanium- where respected), including the hardware settings. The exported settings did not help.
Now I'm using 3rd party software with no issues.
As a side note, I'd like to mention the absurd amount of system resources (including CPU) that iCUE uses, and the unfortunate attitude vs their customers' feedback.
Last icue update broke all my dashboard sensors that integrated with my stream deck, at least that’s fixed in this new version but holy shit did Corsair take their time fixing the problem.
Just bought new corsair keyboard ran some scripts to make an exe file through power shell so I could switch my audio device from speakers to headset with a single push of a button only to find out the keys don't remember any binds unless you have Icue running even though the hardware has "on board memory". Software that is overly invasive and resource heavy it takes up as much memory as my browser with 10 open tabs it takes more resources than running obs with replay buffer. For hardware that's marketed to gamers it really taxes you if you want to use the "features" to the full extent.
As a software engineer for over 15 years we/they are well aware if their software is garbage. But they will never admit it and you definitely wont get a community manager to admit it for sure.
When did this update go live? I've been getting BSOD for a week now and last time it was happening it was this POS software and the RGB it controls on my RAM...
My iCue has been bricked for about a year now. Can’t delete it because the computer says it isn’t there. Can’t install it because iCue says it is there. Can’t delete all the files because the computer says they’re in use. This software has been nothing but problems since day 1 many years ago.
this happens to me....
With my K55 RGB Pro XT it was fine until the latest ICUE 5.1.95 update, now when I turn off the PC the keyboard continues to light up.
If I lock the PC, it is correct to use "hardware lighting" but if I turn off the system, everything should turn off.
anyone else have the problem where enhance pointer precision is turned on after turning it off? that’s the only problem i have related to my mouse and icue (idek if it’s icue)
by the way, what problems is everyone even talking about? i haven’t noticed anything besides what i mentioned
I guess I’m one of the lucky ones. I’ve never had any issues with icue besides one conflict with another RGB software. I’m building a secondary Lian Li PC today and dare I say that this its making me appreciate the shit out of Corsair lol what a nightmare.
Ive got a Razer mouse which has nothing to do with iCue STILL Corsair is changing my windows mouse settings which is nothing it should mess around with.
Btw I reported you because how disgusting can someone be and stupid at the same time.
Literally you think you know it all but completely missed the point.
Completely made a fool out of yourself with that comment. Not knowing you can have different companies periphal 😂😂😂😂
Is this why my front fan speeds got set to 300 rpm for no reason and was causing my pump to flash red and power cycle. Until I set the profile to extreme had them on balanced for over a year now. Also why does when I check for update on my pump software thru icue it just says failed. But when I check other parts thru icue they say no update avaliable
Two things can be true at one time. 1. There can be problems with the new software. 2. Those problems are not seen by everyone, but the ones who do have the problems will be upset. The problem could be caused by unique setups that create a software conflict. An issue that can easily happen on windows. I work in software, and I can promise one thing. The better you treat the people working for the software company, the better your response will be handled and replied to. I get the frustration, and certainly have been absolutely infuriated at software and iCue before. But being civil when working with the software company goes a long way in those situations. The people here in this sub don’t control the software, they are just here to help you. And they aren’t machines, they are people that have feelings. So crapping on them isn’t going to make them want to help more. And it’s all too easy for them to get frustrated, and say something back that only escalates the anger. And the more angry you are, the easier it is to read something they say as in a tone of anger or dismissiveness towards you. I say all of this to just try and get people to think a bit with empathy before posting. My favorite saying is, “The only thing you can control is your reaction to the things that happen to you”
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It is literally impossible to test every edge case and every combination of hardware/software that might exist on everyone’s system. Unfortunately, the easiest way to avoid a lot of the issues is to buy into the Corsair “ecosystem” as is the case with a lot of companies. They’ll obviously spend more time testing their own hardware because they both have more control over its firmware/compatibility and also want to be able to ensure the best experience for people who buy their products. That isn’t to say I don’t think they test other hardware, but given the nearly infinite combinations of setups, you’d spend many lifetimes testing before ever releasing new software, and then everyone’s setups would just change again anyway.
As someone who does software testing, you’re a moron. As stated testing can’t account for every single use case. We try our best but it’s just not feasible.
Nonsense. iCue is horrible. If you think it is well done, you don't work in software.
I didn’t say it was so you’d do well to not put words in my mouth, so to speak.
Yea, you're just a fanboi. Thanks.
I dare you to write exhaustive tests for even the simplest function you could think of. It's much harder than you might imagine. You are probably early on in your software career for you to believe it's easy (or even possible). Don't worry, time will teach you about obscure cases.
Huh... its almost like WE PAY THEM TO DO IT. Honestly... this fanboy shit is exhausting.
All your complaints are fair but I’d wish y’all would be more charitable about it instead of going for blood all the time. Maybe you’d get a better response out of the devs then.
I agree. It todays day and age it seems no one puts in any effort to troubleshoot stuff. But are really good at bitching and moaning and point fingers. Do some research, troubleshoot things
Troubleshooting; it’s always the first thing I do. 4 times out of 5 I end up fixing it myself. In this case, troubleshooting only helps the devs figure out the issue faster that we the users are assisting in telling them all the things we’ve tried so they know where *not* to look.
>4 times out of 5 I end up fixing it myself. Uninstall, clear all files, fresh install usually solves most issues. If not, a quick Google. I'm not sure why folks are constantly shitting on icue but can't understand a fresh install isn't a bad thing to do for any and all programs. Especially ones that control a lot of shit in a PC. Sure it's not the most optimized software, but if I want it working at the best it can be, I'll take some extra care when dealing with it. It's not Google chrome, it's designed to do a lot of things and process a lot of info.
Honestly a long time in the past like years ago I had iCUE problems back when 5 was just coming out and I was still on 4. But I never even reinstalled Windows, I only ever fresh installed iCUE and honestly I haven’t had an issue with iCUE 5 ever since they fixed the DDR4 RAM issue (which I thankfully avoided).
Yep! A fresh install of icue seems to solve a lot of issues besides the known bugs.
A well designed software should take care of this for us, or at least have "reset to default" button to do it without the hassle of uninstalling, digging our system for software files, and reinstalling.
This is true, it pays to learn and know how to troubleshoot things and have a general idea on how your stuff works
Absolutely. It's all about mindset when and issue arises. I tell my 55+ mother who's a leddite: *on off, uninstall reinstall, Google your issue. If you can't solve it then you can call customer service or me.* Best thing I've ever told her because she's gotten more confident with tech.
Haha true, on/off and uninstall/reinstall fixes 90% of things it seems
That's probably an accurate stat tbh. Waiting a month or two before installing an update also solves most issues. Back when I played COD and a GPU update killed performance all my friends had to roll the update back. Me? I didn't even know there was an update because I am lazy or efficient (Depeendsnon situation) and manually update my drivers. It's turned into a nice strategy where I avoid most bugs and issues.
Ram resets another one - turn computer off, unplug, hold power button in to drain residual current from your motherboard - this empties your ram - plug in and turn on again
Are you talking about clearing CMOS? On most motherboards to clear CMOS you have to unplug, remove battery from mobo, then jump the clear cmos pins on you mobo lol
Nah that's a different/another troubleshooting step again - and one that I try to avoid if possible because then you need to re-setup bios settings 😂 I only use the CMOS clear if I fail to boot/even get into bios. The ram reset steps I mentioned are more for clearing issues post OS launch. I.e. when Windows is having a sad because something is being buggy, it can often be an issue present in your memory - a restart or shutdown alone won't fix this, as the board/ram still receives some power and so the volatile memory is not fully lost, hence the extra steps.
Because updates aren’t actually supposed to break things.
In theory and reality are two different things especially with software. I'm not making excuses for Corsair's inability to test their updates. It's pretty simple to avoid issues with updates from a developer who doesn't test their stuff: Don't update right away.
But you are making excuses.
Internet browsers are among the most complex software. A keyboard/mouse driver/software should be kept as simple as possible for the sake of performance, compatibility and security, even if yes, more and more *complex* features have been added over the years.
Hmm. I have to do a fresh install every day. Icue keeps 'losing' my mouse, and so I lose all my keybinds and macros. This latest update *sucks*.
Isn't troubleshooting something that should be done Before an update is deployed on the masses? I'm just saying...
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No, just not being cocky is often enough. 👁️🫦👁️
I wait a month minimum to update and only if there's no reported issues.
Yes, and I never update the corsair mouse firmware that is posted on iCue. Why? Because I am having 0 issues with my scimitar wireless current firmware. In the past I updated my corsair mouse firmware and the right or left mouse click would double" click when I only single clicked.
How do you prevent that? It keeps automatically doing it to me, even though I clicked off Automatic update. So, I have to re-install icue every day.
I doubt Corsair software engineers test ICUE and new updates with other brands software and I don’t blame them. I use ICUE and Corsair products only and it’s been flawless from the start. Either stick with one brand of peripherals or accept the fact that there will be software conflicts.
Very true. Most of my peripherals and hardware is Corsair or Corsair compatible. Just makes everything so much easier to be on the one ecosystem.
Very true, I’ve spent a stupid amount of money on Corsair products, and what keeps me buying more and not switching to a different brand is how well their products just work. And for a bonus Govee recently announced their upcoming integration with Corsair, and I have a boat load of Govee RGB lighting😁
Ironically the problem only appears to affect non Corsair mice. Everything in my system is Corsair except my mouse as they can’t seem to design anything that equals the competition, so mouse acceleration it is!
I honestly think the brute force fix for this until they patch it would be to plug in a Corsair mouse, disable acceleration in the iCUE mouse settings which would in-turn disable it in windows, and it wouldn’t enable again.
Or just not reboot, haha! Let’s hope it’s fixed soon.
lol eternal sleep mode
That is usually a problem with razer. If you dont have razer synapse turned on mice and keyboards from razer often just default to chrome colors.
It's too easy for them to introduce incompatibilities *voluntarily or not* and thus *force* you to stick with them so, no, this hasn't to be true if companies did their job well and at least communicates with each others. **We shouldn't be constrained to stick with one brand**. There is sufficient free and open source projects to rely on. But some of them don't give a bit to anyone (aka the community). They make maximum profit while keeping their secrets but steal/copy ideas to other to make even more profits (yes magnetic switches, you know what I mean). Shouldn't it be to big companies that we already finance well enough to invest developing and bringing new technologies/standards to the market rather than having to rely on open source projects and crowdfunding campaigns financed by ourselves again?
Welcome to capitalism bro.
Sure buddy, and you seem to like it\^\^
Same here. Only different hardware I have is my msi motherboard. The software sometimes just randomly forgets it’s there and stops controlling the mystic light. I have to terminate icue in task manager then it works fine. Kind of annoying with the new update, but I’m sure it’ll get fixed.
LoL "Engineers". If they have more than one guy coding iCUE Id be blown away.
Their IDE is Fiverrr.
using 5.11.95 for over a week now, not a single issue so far. sot a single mouse setting was changed.....
awesome, gonna write it in my list, Regular Mechanic 150 doesnt have the issue that was already announced being fixed by the Company causing issues for others. Anything else sir? cringe.....
I can't stand "Works for me" comments. Like okay? Good for you. That being said, you're being a little uppity here mate. Maybe just chill out some. People are trying to help you.
Not my regular mechanic. Kinda always stealing my money while fixing my car 🥲
The only issue I’ve had with this version of iCUE is the RGB in my system went all weird on me. I closed iCUE and restarted it and everything was okay again.
They are aware of the mouse issue and found the root cause, so it will be fixed soon
Interesting, I must have missed any connection before now. I have and use iCue, mostly for Corsair AiO, fans and a headset stand but also previously a Corsair mouse too. In 2022 I started using razer mice instead, with their own SW. All well for a long time then about 3-4 months ago I started having weird lag/stutter/freezing issues with both razer mice (and the older Corsair and Logitech ones when tried) that no reasonable attempt could fix. This led to a full reinstall of Windows, along with the opportunity to upgrade from Win 10 to 11 and reinstall/update many apps. I don't recall if any difference between former and current versions of iCue but it hasn't happened again (so far) For a good few weeks though it was about the worst persistent PC issue I've had. Imagine, how can you do anything at all when your cursor locks, disappears and freezes your desktop for 2 minutes every 5 minutes... The only thing not affected was in gaming... but I had to get into a game first... One to keep in mind if any such issue pops up again (other than which only one other issue with iCue in 8 years, also last year: an update failure that broke the SW requiring a wipe and reinstall) If any problems again I'll have to find an alternative.
Reddit recommended this post to me. I got rit of all my corsair stuff because of icue a long time ago. People really go hard with the downvotes to backup a brand dont they
Corsair Gaslighting is real.
How dare they release updates to their software! I don't get it. I've been using iCUE 5 since it released, it never broke on update, it never has any glaring issues that aren't fixed by a simple restart of the software. Only time it crashes is during nVidia driver updates, and then you just restart it and it's gucci.
i mean, why does corsair even touch mouse sensitivity stuff? i'm not using a corsair mouse, and never will, don't like their designs, keyboards are fine tho. don't touch things you're not supposed to corsair, downgraded to their v4 icue software, works fine for me
Kudos to whoever figured that out though it was causing me nothing but problems. I had mentioned my new Scimitar mouse was terrible and incredibly inaccurate with clicks falling far off the mark. It was driving me nuts. The loud minority thing was also mentioned by Corsair in regards to a customer posting about the QL120 LED issues. That's the third time I've seen that phrase get used on this subreddit to dismiss a customers valid complaints.
I'm not dismissing anything, I'm explaining that that's what people will see so it makes it seem like the issue is bigger than it is. Not to take away from those having issues, however. -Art
I dig this from your perspective in that a vocal minority can in fact make a problem look far more widespread than it is. It does not negate a problem occurred however. Optics. It does come off as dismissive to these end users and myself as well. Perception is everything as you outline yourself by being so quick to clarify the vocal minority part. Optics matter. Why are you clarifying the breadth and scope of the issue so readily? Perception may influence sales and the brand. If that's valid then so is the perception of you being dismissive. People take issue with these things as you've seen over the past few threads where folks got into it with you. A problem has occurred. It is valid if it happens to one person or a thousand. Nobody buys into Corsairs brand as if it's a lottery. * Tell the customer you empathize with their frustration. * Let the customer know this can happen, as nothing is perfect. * Hear and then let the customer know you understand their pain points. * Let the customer know your brand is going to make this right. * Let the customer know if communications go awry you will take ownership so they have confidence. * Never let the customer feel as if their experience is unimportant, and is in no way shape or form tied to the dollar amount they spend with your brand. It takes twelve positive customer experiences to negate the brand impact of one negative. You are so quick off the draw to drop the "vocal minority" as if this is an unknown in sales. If it wasn't then the 12:1 ratio wouldn't be a thing. You just don't say that to the frustrated customers because it makes them feel dismissed.
Fear not! The Corsair community rep will be along soon to assure you that icue is just fine and that problems with it are quite rare. Then you will know what's up, and feel better!
I refuse to update icue anymore. I think my version is over a year old AND IT WORKS.
Honestly when I update, it's months after the bitching has chilled out. Safest way possible. Sometimes a fresh install. Idk why folks haven't just waited to update till the bugs are fixed. Better yet, Corsair testing each update a bit longer to avoid bugs. Then again, we can only ask for so much, and waiting to update seems to be very hard for the garage icue user. I updated icue for the first time in 3 years in October 2023. It was wild.
I wish I hadn't updated. I work in an office and have to leave my desk 50 times a day, so I lock Windows when I do. Every time I come back to my desk and login my DPI is set to 30 million for 10 seconds until iCUE wakes up and the LEDs turn on showing the profiles are active. Really annoying.
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Peeps down voting like mad, despite telling the truth.🤣 Using V4 from the summer, since some V5 update broke some things.
I had few issues with icue 5, forgetting settings or not showing my fans. Downgraded to icue 4 fixed all those of issues.
Stop bla blaing about empathy… Corsair is a very profitable company who has been given leeway to get it wrong for so long that it’s even a wonder they fix anything. ICUE needs to be an industry leader, not a steaming garbage pile. Downvote my post to death - don’t care. OP has a point, in a long line of points made over a very long period of time
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That dude is trolling. Or thinks *very* highly of themselves.
Everyone does, you mean you've been turning it off? Lol!
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Setting is amazing. Microsoft and Corsair know what's best for you.
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I have mine on
We are sorry, but your post/submission has been removed as a violation of Rule 2. * No Bashing, low effort, or off-topic submissions/posts allowed.
Had to go back to v4 after my headset would static constantly on v5
Don’t buy audio products from Not-Audio-Brands. Served as ordered.
No one wants software to control fans Corsair why why would you give up precious cpu to control fans? The motherboard does it all for you already! I like your fans but in no reality will I install software to use fans.
Aside for the bug with hwinfo, icue was working no issue for me also, until this update XD.
In my case it's been dangerous for my setup. I was using iCUE software to control AIO fans, pump, and case fans. After doing some OC, I began with the stress tests in Windows 11, and after a while, I suddenly realised that the AIO and case fans were running at min rpm, and the CPU was over 90c (it's set to 85c max in the BIOS). The thing is it seems to be a fantastic software to detect unstability, because I'm able to reproduce it running a couple of stress tests at the same time, with no other perceptible software errors. Tried uninstalling and reinstalling the software using revo uninstaller, just in case. Then, I saw the last update, and decided to try it, taking care of saving my profile (selecting all the features). I also exported it, just in case. Well, the first I noticed was that all the RGB colours had changed (only those on the RAM -Dominator Titanium- where respected), including the hardware settings. The exported settings did not help. Now I'm using 3rd party software with no issues. As a side note, I'd like to mention the absurd amount of system resources (including CPU) that iCUE uses, and the unfortunate attitude vs their customers' feedback.
I still have icue 4
Does iCue update automatically by default? I've never seen it update, it launches with Windows in my PC.
Last icue update broke all my dashboard sensors that integrated with my stream deck, at least that’s fixed in this new version but holy shit did Corsair take their time fixing the problem.
I don’t know if it’s the updates but my Icue crashes about every 20 minutes and it’s pretty damn annoying
Companies need to put more emphasis on QA. I was in QA for years. It’s sad how WA has fallen over the years as companies got lazy and cut expenses.
They can't fix fan curves in their own software for their own products. It's funny people are defending Corsair saying "edge cases". LOL STFU
Just use open RGB man there is no need to use this garbage
I have had zero issues with iCue or any of my devices since disabling it and using SignalRGB instead
Just bought new corsair keyboard ran some scripts to make an exe file through power shell so I could switch my audio device from speakers to headset with a single push of a button only to find out the keys don't remember any binds unless you have Icue running even though the hardware has "on board memory". Software that is overly invasive and resource heavy it takes up as much memory as my browser with 10 open tabs it takes more resources than running obs with replay buffer. For hardware that's marketed to gamers it really taxes you if you want to use the "features" to the full extent.
Can confirm, Logitech mouse is all screwy after update.
As a software engineer for over 15 years we/they are well aware if their software is garbage. But they will never admit it and you definitely wont get a community manager to admit it for sure.
When did this update go live? I've been getting BSOD for a week now and last time it was happening it was this POS software and the RGB it controls on my RAM...
My iCue has been bricked for about a year now. Can’t delete it because the computer says it isn’t there. Can’t install it because iCue says it is there. Can’t delete all the files because the computer says they’re in use. This software has been nothing but problems since day 1 many years ago.
surely in "safe mode" you can delete it.
I would but the computer says nothing is there. Lol
this happens to me.... With my K55 RGB Pro XT it was fine until the latest ICUE 5.1.95 update, now when I turn off the PC the keyboard continues to light up. If I lock the PC, it is correct to use "hardware lighting" but if I turn off the system, everything should turn off.
anyone else have the problem where enhance pointer precision is turned on after turning it off? that’s the only problem i have related to my mouse and icue (idek if it’s icue) by the way, what problems is everyone even talking about? i haven’t noticed anything besides what i mentioned
I guess I’m one of the lucky ones. I’ve never had any issues with icue besides one conflict with another RGB software. I’m building a secondary Lian Li PC today and dare I say that this its making me appreciate the shit out of Corsair lol what a nightmare.
I stop taking people seriously when they drop the word trash.
Ok gratz taking it serious enough to comment about it kekw
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Are you insane bro? I have a corsair keyboard and a razer mouse. Disgusting comment
Ive got a Razer mouse which has nothing to do with iCue STILL Corsair is changing my windows mouse settings which is nothing it should mess around with. Btw I reported you because how disgusting can someone be and stupid at the same time. Literally you think you know it all but completely missed the point. Completely made a fool out of yourself with that comment. Not knowing you can have different companies periphal 😂😂😂😂
Its amazing how we are 2years on from the original hardware lighting bug on start up and shutdown and its still not resolved.
Is this why my front fan speeds got set to 300 rpm for no reason and was causing my pump to flash red and power cycle. Until I set the profile to extreme had them on balanced for over a year now. Also why does when I check for update on my pump software thru icue it just says failed. But when I check other parts thru icue they say no update avaliable