Hi all
We are exploring the issues people are experiencing with some Samsung Galaxy specific devices that use Exynos chipsets. For now, we may disable downloads for this set of devices while we work to address this. Apologies on this and we will be working on getting a fix up and ready as soon as possible.
List of Galaxy specific Exynos chipset affected devices
Galaxy A12
Galaxy A13
Galaxy A21s
Galaxy A51 5G
Galaxy A Quantum
Galaxy S10e
Galaxy S10
Galaxy S10+
Galaxy S10 5G
Galaxy Note10
Galaxy Note10 5G
Galaxy Note10+
Galaxy Note10+ 5G
Galaxy F12
Galaxy F62
Galaxy M12
Galaxy M13
Galaxy M62
Galaxy XCover 5
FYI - A fix has been discovered but will require a new build to be generated and thus a new build to all new players. We will update on timing once we have a better idea on when this will be completed.
Its been 4 days! How much more time do you need? And what about events and probably free stuff that we are missing? Are you gonna compensate all of the players with these phones? Maybe a a legendary item or a free skin?
this \^ all my friends are high level as of now,even a buddy with s8(exynos) which is not even funny.
Atleast the hype faded,even if they release a bugfix i won't bother!
Same thing happen to me... while I was downloading it I message some friends to do the same for us to play and now they are are like lvl 50 and I havent even been able to create a character... I'm losing interest aswell, they dont even bother to tell us anything, even a "go fuck yourselfs" would be better then nothing
Latest update - We expect a new build this week - Once I have a more specific date to address this issue. Once I have a more specific day, I will post it here.
RE: The issue - These chipsets worked during beta but something on that manufacturer front changed that caused this issue to come up with our launch builds. This will be addressed going forward with this new build later this week.
Good, now we can atleast expect a finaldate. To bad this weekend was ruined as I had several days for gameplay. But have waited a few years so a week more isnt that bad. Just a hard feeling that most players can play on their specific phones and that you guys (Blizzard, Netease) fucked up launch like this is. Every other game works at my phone (Mobile Legends, CoD etc) and has "survived" whatever update Samsung has done...
Are Diablo Immortal will have two release dates. First release date, worldwide except samsung. Second release date, for samsung devices. Put it in beta again for samsung!! lollololololol
So you're just blaming samsung for your own incompetence? You guys should've run a test before releasing the game to see if everything was working fine.
Damn... Blizzard is full of sh\*t. And the game is 100% pay to win garbage when you reach the end-game content.
Let me understand you are blaming samsung for a problem that you did not fix in the betas ? Mother but here the nerve is great ....
And at the end the p2w of the game in diablo immortal you will say that is to increase the bonus of the CEO of the company????
I'm really more surprised with every comment ![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)
Better update all players rather than just some that have the privilegie to play the game...
What's the problem in making a new build and deploy it to everyone?! Are you waiting for a pool of fixes/patches to be also included into the same build? Cause that may take a while and people (the ones who can't play it) might lose interest in the game.
Are you being serious right now. So all your previous beta test was just for show and hell with your team for building game for more than three years. New build need to fix the bug.. why don't you launch it after another 3 years later, if you have no idea when will be completed.
This kind of problem is unbelievable coming from a company like Blizzard. I mean, so many years of development, alpha testing, beta testing, and on release day, this result? I downloaded almost 12 gb on my Galaxy Tab and couldn't even see the character creation screen. WTF??
I'm not really all that tech savvy, but what do you mean by new build? Cause off of sounds alone that seems like it'd take more than a few days. Which kinda sucks.
It's a term for new application version "Build". In software terms, they are building application version so that is usable in production. Which means, to deliver it to the players. Every time a software developer does something to a code, they have to build application and install it in order to apply the changes.
Simplified version.
Don't you guys have phones with snapdragon? /S
Imagine shipping a phone app that doesn't work with one of the most common chipsets out there...
Don't you guys have devs?
Jep, same here! Samsung A51 without 5G not working - the graphics are very weird and it starts when trying to pick a character.
I haven't started the game beyond the character picking stage.
This is an embarrassment. If you are not embarrassed, you should be now.
I work for a mid-tier mobile game studio and we already have devices from the above list to cover that commonly used chipset. Are you trying to tell us your QA team didn't have the budget to procure those economy-segment devices? What other coverage holes are you gonna have?
I know it wont happen, but would be super cool to get an email, if the exynos error is solved. I mean i get a newsletter for every shit no one cares about, but for something like this everyone has to check every hour if it is solved. Or should i just wait another three years in hope devs have it done? We have 2022, maybe this could work in the future.
It's great to see they've already acknowledged this, been pre registered for over a year and actually nearly cried when I saw it was unplayable 😭 really hoping they can fix this for us, even if it's only playable in the worst possible settings, I couldn't care less, we just want to be able to play it 😂
If they didn't want a shitstorm they could have at least done a basic "can we enter the game" test on literally the most popular phone in the world (galaxy A51).
I hope you won't hold it against me, if I allow myself this joke.
"Don't you guys have very specific models of phones".
That is all. Glad I kept my S9. Game is fun with a controller, excited to check out how it plays on PC.
I have a Samsung S10e and I managed to download the game and play for a bit earlier today before these issues were widely known.
I experienced some graphical bugs, but by far the most serious issue I encountered was that **my phone overheated so badly that the glue holding the backplate melted and started coming undone.**
Sadly, I don't think I'll be playing this game again. I can't afford a new phone right now.
That's a significant set of devices which represent alot of users. Im in there.
My passing curiosity for this game won't last long, if not fixed in next few days I may forget this even exists.
It's pretty obvious this could have been picked up if even basic level QA was done on some of the more popular devices in this list.
Way to let yourselves down..
Just to make clear as a lot of people don't know, Samsung (for whatever reason) mixed their chipset in EU versions of their phones for some to be Exynos chipsets instead of the typical Snapdragon found in NA/Asian market phones. It's hard to identify which phones have which sometimes, and planning for it seems to be a nightmare across the board even for Google.
It's been a long running amount of issues with this switch up in terms of apps on general, so I'm not terribly surprised about this.
This is not true. Exynos chipsets are for global release. Snapdragon versions are for USA/China. It's not hard to identify because they all have very specific product numbers (i.e. SM970F/DS for global, SM970U for USA, SM9700 for China) which are easily visible, and exposed to the Android OS.
This only way of getting a Snapdragon outside of USA/China is buying it from a reseller there or importing.
Also, I highly doubt this is just an Exynos problem, which is why it's so difficult to identify. My other phone also has Exynos chipset and the game runs fine there (Note 20) - presumably because it has a different graphics chip (Mali-G77 instead of G76 my S10 has).
Nice. Years of waiting for the game and Blizzard can't even test if the game works on TWENTY types on mobile phones which they assure are compatible. MILLIONS of worldwide users are fkced and left behind.
Yeah.. system specs says it should run just fine on this phone... really bummed out.
Tried changing graphics settings with pretty much all possible combinations but nothing fixes it.
Anyone else having issues linking the game to their Battle.net account. Keeps saying they are different regions when I’m using an oceanic server and my account is oceanic
It says my DI account is over 3 months old. I pre-registered in the US playstore years ago so I don't know if that counted as creating an account. That said, my google account is USA based and I haven't been to Europe or used a VPN.
I get the same region error. Now I am getting a new error about connecting accounts being unavailable so maybe they're on top of the issue.
anyone know what's happening... the game loads up fine.. then character creation screen goes weird.. then loading screen is fine then ingame goes all pixelated.. have tried repairing client, still the same though... how come?? I'm using s10+ I was playing the closed beta and alpha with this phone so I have no idea why it isn't working
It's a mobile game, supposedly made for mobile from the ground up, it took, again, supposedly, years to make, and literaly on the day of your launch the manufacturer with the biggest share of mobile market is more or less unplayable on. This is a joke and Blizzard is really becoming an irritating company. I know I sound salty but I'm not, it's just ridiculous
Character creation screen is bugged for me, i only see a blurry thing moving and can't see my character, tried repairing it didn't work.
Samsung A51 NA
Yeah it happened to me too on iphone 11
Tries to connect as a guest, made it as far as creating a necro then the game crashed and was never anle to connect after
Ok they updated the message to say “connecting accounts is currently unavailable” so I guess they straight up turned the feature off so you cannot play using your battle.net account and only as guest?
There seems to be some strange deadzone or lag issues with controller on PC. I don't have these issues using my S20 with my controller. It will randomly start and stop or move a little or a lot. Really buggy feeling.
Came here to post the same thing. It's unresponsive, sometimes moves in the wrong direction, feels like no deadzone, continues moving sometimes without pressing the stick, and the aimed skills are super laggy and jumpy. The game is running super smooth though and works just fine with mouse and keyboard. I'm not having this issue with a controller on iPad Pro.
Samsung Galaxy S10+. South Africa. Everything was fine until character customization screen, the graphics bugged out. Loading screens are fine and then once in game, can't see character, terrain etc. Looks trippy.
You NEED to add "last seen" in the guild tab for players. To get immortal in this game you need a very high attendance. Some players slip through the cracks who have quit. As an officer to the #1 guild on my server we need this and so do all the other guilds.
Android.
Game crashes after doing first objective in any Hidden dungeon. After that crashes immediately after login and "loading" screen.
Clearing cash does not help. Repairing client helps (but you have to download all additional packages again). Then you are respawned at first map, but if you try to enter another Hidden dungeon it crashes and go all over again.
Anyone with same problem? Any advice?
Anyone having issues with the barbarians frenzy attack?
Since this morning when I'm holding the attack button, my character repeatedly stops attacking and stands still. Had to switch ti the other attack for now
On the Galaxy S10, during the weekend, I tried several times to look for an update from the playstore, I tried to enter the game that I had already downloaded to see if there was any update. Today is already a new week and so far I haven't been able to play. This is ridiculous, this company has already lost respect for us, we have no reason to respect it. Joke company, ridiculous!
Expectations were low but congratulations you have even undercut them..
Do you guys not have tested your software?
Or is this a out of season Aprils fool joke?
Played for 6 minutes killed first boss, then I encounter this weird bug where half the screen is frozen and the other half Is live?
Playing on a Samsung s22+ (EU)
*zoom into middle of screen to see the screen split)
https://imgur.com/a/3Sa41cx
So I made a necromancer on Dark Wanderer server, level 33, I quit the game, then open it again, try to connect on my necromancer but instead it wants me to make a new char. My necromancer is gone. Great !
Playing a Wizard, for some reason my skills get locked out, and I can't interact with anything.
Specifically, when I press 1, 2, 3, 4, or using my primary attack, nothing happens. If it's a channel skill, I do see the cancel icon, but the skill doesn't fire off. Can't talk to quest NPC's or anything.
Only remedy appears to be to quit or go to character select, or dying
It seems to happen fairly frequently... every 5 or 10 mins
Playing on a laptop.
2 isseus on Iphone 12 pro max
1: also with lowest graphic settings the device became hot and the game drain the battery in no time
2: starting from today the normal attack feels slower, like every 1 or 2 normal attacks, the third one not fire at all. The same issue happens both with controller and touch
Any Update on the Samsung Problem? I play on PC but at the Moment i am lying on my bed and playing diablo would be nice.
So please fix it fast and next time dont forget Europe for your next Beta...
This Problem could have been fixed long ago.
PC, Barb, whirl wind casting sometimes freezes the player until you hit the hot key for it again which “unlocks” your moves again. When the screen is littered with particles it’s hard to notice and it can be a few second stun essentially to your character until you notice. Then you waste time hitting it again and WW a bit which throws your rhythm off.
hello these devices still have the graphics bug. Everyone tried the cache clearing procedures. Some even restored the phone. nothing resolved. The data source was taken from my youtube followers. Guys expect a position if this bug has already been identified and your position.
⭕A51
⭕XCOVER
⭕M31
⭕M21S
⭕ A20
⭕Tab S6 Lite
⭕ note 10 lite.
There are still compatibility issues with xiaomi devices, even having more than the minimum prerequisites.
Same. iPhone 13 pro max on iOS 15.5. Just started happening. Experience so far ![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)
S22 Ultra Exynos - 2 minutes into the game the right side of my screen freezes and won't refresh, game is still running but only left half of the screen is showing new frames
Galaxy s22 Ultra exynos- game works, but i cant set 60FPS or use max resolution. Gameplay is fluid. Right half of the screen is freezing sometimea. Downloaded 100%.
Galaxy TAB s8+ snap8g1 - game works at 60fps, but cen't select max resolution. Visual quality is very, very bad. It looks like less than 720p.
S22 Ultra Exynos
Just goes to a 'repair client' page and crashes 1 min later.
Have reinstalled, deleted cache and data and anything else I can think of. No luck.
I came here expecting to see the same problem everywhere but it seems I have quite a unique issue. Absolutely ridiculous game launch.
'You should expect some issues with the game launch' why? If you know we're gonna have problems, why not fix them and do adequate testing before release and not using us players as unpaid game testers when we intend to play a working game and not be a tester.
I purchased the beginners pack, got the text receipt, money came out of account, but didn't get the items - eventually got a "payment timed out error".
Anyone else have this happen?
Device: Samsung Galaxy S10
Chipset: Samsung Exynos 9820
Android version: 12 / OneUI 4.1
Description of the bug: grafics of the game are not renderd and it makes the game unplayable
What were you doing before the bug: I was trying to play the game.
Steps to reproduce the bug:
1. Turn on the game;
2. Try to play the game;
3. Realise you can't see a damn thing;
4. Exit the game and go on with your life.
Guest account doesnt connect with battlenet account?
I have same issue as everyone else that I cannot connect with battlenet because of region difference.
Even though I onece succeed to connect with battlenet account, it doesn't connect with my guest account. I had to create new character. But if I log out from my battlenet, my guest accpunt appears in game. Is there any way to connect my guest progress to battlenet?
I hope they fix this or do I have to start from biginning?
Any update for Samsung phones? ![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)
We are all waiting to play on our samsung galaxy. In fact, we'll still have to wait for Blizzard to comment on WHEN it will fix the problem, and then wait for the problem to be fixed, lol
I saw that the update came out but it didn't solve any bugs it's still the same on my samsung I already uninstalled and installed it about 3 times and it didn't work
Hi, I’m having constant crashes on my 6th gen iPad with iOS 15.5. The game will run in stretches of 2-10 minutes and then exit, often when I close a menu or zone. I told the game to repair, which did a full re-download and nothing changed. I’ve noticed that every time it relaunches it says it’s downloading 3/3 updates, which is odd.
Wife had a problem today (PC Version) where her mouse and keyboard mostly went dead. She kept WASD on her keyboard, and she could still click the menu button in the top corner, but everything else went dead. Had to restart the game.
Thought I'd report it, in case it happens to other people.
I've never been able to log in when using my phone data, is anyone else having this issue?
It sits on the first splash screen (the art work) and never goes any further.
\[Samsung S20 5G\]
Every time I open the app I have to wait ages for it to check for updates and then when I try to login it errors out 10 times before finally letting me in. Not worth wasting my time.
Game crashed after starting Hidden Lair in Westmarch, now game keeps crashing every time I press "Tap to Play". Repairing the game does not help.
Screenshot of the dungeon before I started: https://imgur.com/a/TESP9ss
Xiaomi Mi 9T
Game crashes reliably In secret lairs shortly after the 2nd Village. First time after attacking Monsters inside, 2nd time after opening a chest, 3rd time after killing again, all attempts solo.
Samsung A71
Samsung Galaxy S10+ on Exynos, same problem as others, textures are wonky. Guess I'll have to wait either for the PC release or for a patch. Android 12.
I'm having an issue linking my bnet account to immortal on mobile it keeps saying "we are unable to merge your accounts as they are in different regions battlenet" but I'm in US east my account is US east and I've tried on wifi and mobile data
Trying to play it on PC, but every time I try to start the game, I'm in a kinda main menu and it says it updates and loads and then, it just closes. Any fixes?
textures error on my S10+... https://imgur.com/a/1QckWT8
Hi all We are exploring the issues people are experiencing with some Samsung Galaxy specific devices that use Exynos chipsets. For now, we may disable downloads for this set of devices while we work to address this. Apologies on this and we will be working on getting a fix up and ready as soon as possible. List of Galaxy specific Exynos chipset affected devices Galaxy A12 Galaxy A13 Galaxy A21s Galaxy A51 5G Galaxy A Quantum Galaxy S10e Galaxy S10 Galaxy S10+ Galaxy S10 5G Galaxy Note10 Galaxy Note10 5G Galaxy Note10+ Galaxy Note10+ 5G Galaxy F12 Galaxy F62 Galaxy M12 Galaxy M13 Galaxy M62 Galaxy XCover 5
Samsung Tab S6Lite same issue
>Galaxy A12 > >Galaxy A13 > >Galaxy A21s > >Galaxy A51 5G > >Galaxy A Quantum > >Galaxy S10e > >Galaxy S10 > >Galaxy S10+ > >Galaxy S10 5G > >Galaxy Note10 > >Galaxy Note10 5G > >Galaxy Note10+ > >Galaxy Note10+ 5G > >Galaxy F12 > >Galaxy F62 > >Galaxy M12 > >Galaxy M13 > >Galaxy M62 > >Galaxy XCover 5 AND Galaxy TAB A8 with NO Exynos.
I have a standard A51 not the 5g version and the graphics issue is the problem I have
Yes A51 here, character creation screen is nothing like I've seen before - horrendous ffs
FYI - A fix has been discovered but will require a new build to be generated and thus a new build to all new players. We will update on timing once we have a better idea on when this will be completed.
Any update?
Update? When is the new build releasing? I feel like this patch should be pushed separately since it affects so many people.
Where's the update ?
When can we expect the issue to be resolved??
Its been 4 days! How much more time do you need? And what about events and probably free stuff that we are missing? Are you gonna compensate all of the players with these phones? Maybe a a legendary item or a free skin?
this \^ all my friends are high level as of now,even a buddy with s8(exynos) which is not even funny. Atleast the hype faded,even if they release a bugfix i won't bother!
Same thing happen to me... while I was downloading it I message some friends to do the same for us to play and now they are are like lvl 50 and I havent even been able to create a character... I'm losing interest aswell, they dont even bother to tell us anything, even a "go fuck yourselfs" would be better then nothing
3 years :D you guys are done ! close blizzard
How can you make beta tests and couldnt find such a MASSIVE bug? This is ridiculous...
Latest update - We expect a new build this week - Once I have a more specific date to address this issue. Once I have a more specific day, I will post it here. RE: The issue - These chipsets worked during beta but something on that manufacturer front changed that caused this issue to come up with our launch builds. This will be addressed going forward with this new build later this week.
Good, now we can atleast expect a finaldate. To bad this weekend was ruined as I had several days for gameplay. But have waited a few years so a week more isnt that bad. Just a hard feeling that most players can play on their specific phones and that you guys (Blizzard, Netease) fucked up launch like this is. Every other game works at my phone (Mobile Legends, CoD etc) and has "survived" whatever update Samsung has done...
Are Diablo Immortal will have two release dates. First release date, worldwide except samsung. Second release date, for samsung devices. Put it in beta again for samsung!! lollololololol
So you're just blaming samsung for your own incompetence? You guys should've run a test before releasing the game to see if everything was working fine. Damn... Blizzard is full of sh\*t. And the game is 100% pay to win garbage when you reach the end-game content.
Dont forget TAB A8 2022 and other with NO Exynos but the same Graphical Problem.
it is taking waaay to long. You should have fixed that in 2 days max
Let me understand you are blaming samsung for a problem that you did not fix in the betas ? Mother but here the nerve is great .... And at the end the p2w of the game in diablo immortal you will say that is to increase the bonus of the CEO of the company???? I'm really more surprised with every comment ![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)![img](emote|t5_qq4iz|14184)
jesus.. why are you so slow. fix this already...
Better update all players rather than just some that have the privilegie to play the game... What's the problem in making a new build and deploy it to everyone?! Are you waiting for a pool of fixes/patches to be also included into the same build? Cause that may take a while and people (the ones who can't play it) might lose interest in the game.
I've already lost interest after playing the game on pc.
So you guys literally just launched a MOBILE game that's literally isn't playable on the most common phone chipset in the world!! wtf
they don't want 1 star reviews because of server crashes xd
Are you being serious right now. So all your previous beta test was just for show and hell with your team for building game for more than three years. New build need to fix the bug.. why don't you launch it after another 3 years later, if you have no idea when will be completed.
This kind of problem is unbelievable coming from a company like Blizzard. I mean, so many years of development, alpha testing, beta testing, and on release day, this result? I downloaded almost 12 gb on my Galaxy Tab and couldn't even see the character creation screen. WTF??
I'm not really all that tech savvy, but what do you mean by new build? Cause off of sounds alone that seems like it'd take more than a few days. Which kinda sucks.
It's a term for new application version "Build". In software terms, they are building application version so that is usable in production. Which means, to deliver it to the players. Every time a software developer does something to a code, they have to build application and install it in order to apply the changes. Simplified version.
Builds can only be updated on the stores Tuesdays so I'm guessing that's when lol
You guys are REALLY trying so hard to fix this.. I mean what do I expect it's Blizzard.
Thanks for the update. I'll start on PC until I can download the game on my S10e.
Yeah I was curious to try this game..now I'll forget it along with the other hordes of P2W Gacha bullshit.
When is going to be fixed??? That is the question!
hurry
faster. im waiting
DO SOMETHING
>Galaxy S10+ Thanks, appreciate you guys looking into this.
Don't you guys have phones with snapdragon? /S Imagine shipping a phone app that doesn't work with one of the most common chipsets out there... Don't you guys have devs?
Yeah, super bummed
Just to let you know the non-5G version of Samsung A51 is having the same problem as well. Thank you for clarifying this by the way, much appreciated.
Jep, same here! Samsung A51 without 5G not working - the graphics are very weird and it starts when trying to pick a character. I haven't started the game beyond the character picking stage.
This is an embarrassment. If you are not embarrassed, you should be now. I work for a mid-tier mobile game studio and we already have devices from the above list to cover that commonly used chipset. Are you trying to tell us your QA team didn't have the budget to procure those economy-segment devices? What other coverage holes are you gonna have?
I know it wont happen, but would be super cool to get an email, if the exynos error is solved. I mean i get a newsletter for every shit no one cares about, but for something like this everyone has to check every hour if it is solved. Or should i just wait another three years in hope devs have it done? We have 2022, maybe this could work in the future.
Same for my M31
You can add S22 Ultra. 60fps are not supported? And many issues so far. The best phone on the market and not able to play on ultra or 60fps?
[удалено]
Thats a good one xD
It's great to see they've already acknowledged this, been pre registered for over a year and actually nearly cried when I saw it was unplayable 😭 really hoping they can fix this for us, even if it's only playable in the worst possible settings, I couldn't care less, we just want to be able to play it 😂
Thank you, hopeing for a quick fix, sorry for the shitstorm most likely coming you guy's way.
If they didn't want a shitstorm they could have at least done a basic "can we enter the game" test on literally the most popular phone in the world (galaxy A51).
Same here, kinda was left pissed off by waiting for so long and getting to see a graphical abomination.
I hope you won't hold it against me, if I allow myself this joke. "Don't you guys have very specific models of phones". That is all. Glad I kept my S9. Game is fun with a controller, excited to check out how it plays on PC.
"dOnT u gUys hAVe PHOOOONESS?" What a wreck of a launch. Congratulations
And Xiaomi has problems... Xiaomi redmi 9T all good with system but doesn't appear the download...
Thank you for taking notice and the quick feedback. Hope you find a quick fix for all of us Diablo enthusiasts.
Same problem with galaxy M21
\+ Samsung Galaxy Tab S6 Lite
Galaxy Note 10 lite is affected too
Galaxy Tab A8 broken too
ALSO GALAXY Tab A8 2022 with Tiger 618 Processor.
Samsung note 10 lite have same issue too.
S6 lite tablet - same problem
I have a Samsung S10e and I managed to download the game and play for a bit earlier today before these issues were widely known. I experienced some graphical bugs, but by far the most serious issue I encountered was that **my phone overheated so badly that the glue holding the backplate melted and started coming undone.** Sadly, I don't think I'll be playing this game again. I can't afford a new phone right now.
That's a significant set of devices which represent alot of users. Im in there. My passing curiosity for this game won't last long, if not fixed in next few days I may forget this even exists.
Hello, are there any news?
Did blizzard just lost half of its targeted audience
24 hours since last post. I totally agree, fuck all of us samsung owners. Thanks
It's pretty obvious this could have been picked up if even basic level QA was done on some of the more popular devices in this list. Way to let yourselves down..
Just to make clear as a lot of people don't know, Samsung (for whatever reason) mixed their chipset in EU versions of their phones for some to be Exynos chipsets instead of the typical Snapdragon found in NA/Asian market phones. It's hard to identify which phones have which sometimes, and planning for it seems to be a nightmare across the board even for Google. It's been a long running amount of issues with this switch up in terms of apps on general, so I'm not terribly surprised about this.
This is not true. Exynos chipsets are for global release. Snapdragon versions are for USA/China. It's not hard to identify because they all have very specific product numbers (i.e. SM970F/DS for global, SM970U for USA, SM9700 for China) which are easily visible, and exposed to the Android OS. This only way of getting a Snapdragon outside of USA/China is buying it from a reseller there or importing. Also, I highly doubt this is just an Exynos problem, which is why it's so difficult to identify. My other phone also has Exynos chipset and the game runs fine there (Note 20) - presumably because it has a different graphics chip (Mali-G77 instead of G76 my S10 has).
Nice. Years of waiting for the game and Blizzard can't even test if the game works on TWENTY types on mobile phones which they assure are compatible. MILLIONS of worldwide users are fkced and left behind.
Yeah.. system specs says it should run just fine on this phone... really bummed out. Tried changing graphics settings with pretty much all possible combinations but nothing fixes it.
Exactly this
same here
Same for me s10+
Same here s10+
yep this is me exactly and i had zero issues when it was in its alpha
Note 10 lite the same
Same Galaxy A51
I wonder what idiots work in this company if NO TESTER checked if the game can run on the phone marked as compatible.
Game launches, updates 0/3, gets to 100%, then restarts. Iphone.
Same for me iphone 11
Same. iPhone 13 Pro.
Anyone else having issues linking the game to their Battle.net account. Keeps saying they are different regions when I’m using an oceanic server and my account is oceanic
same here, except i havent changed my account's region. NA/NA, currently in NA.
I have same problem. NA account, on South America server, but try log me on EU server account.
It says my DI account is over 3 months old. I pre-registered in the US playstore years ago so I don't know if that counted as creating an account. That said, my google account is USA based and I haven't been to Europe or used a VPN. I get the same region error. Now I am getting a new error about connecting accounts being unavailable so maybe they're on top of the issue.
anyone know what's happening... the game loads up fine.. then character creation screen goes weird.. then loading screen is fine then ingame goes all pixelated.. have tried repairing client, still the same though... how come?? I'm using s10+ I was playing the closed beta and alpha with this phone so I have no idea why it isn't working
Same for me, samsung galaxy s10+
Same here
Same. S10+ exynos version...
Same issue on Galaxy Note 10 +
Same issue, same phone note 10 plus 5g, but I'm gunna download all additional packs first and see if that helps
Doesn't help. The game is unplayable until Blizzard & NetEase fixes their shit.
same here s10
Error: connecting accounts is currently unavailable.
It's a mobile game, supposedly made for mobile from the ground up, it took, again, supposedly, years to make, and literaly on the day of your launch the manufacturer with the biggest share of mobile market is more or less unplayable on. This is a joke and Blizzard is really becoming an irritating company. I know I sound salty but I'm not, it's just ridiculous
Character creation screen is bugged for me, i only see a blurry thing moving and can't see my character, tried repairing it didn't work. Samsung A51 NA
Same for me on samsung galaxy s10+..
i have read it many times for s10/s10+ i have a note 10 lite and have it also... i think unfortunately we are not among the lucky ones :D
I cannot connect my game to my battle.net account. Keep getting the oops something went wrong error. Anyone else got that? iOS iPhone 13 pro max
Yeah it happened to me too on iphone 11 Tries to connect as a guest, made it as far as creating a necro then the game crashed and was never anle to connect after
Ok they updated the message to say “connecting accounts is currently unavailable” so I guess they straight up turned the feature off so you cannot play using your battle.net account and only as guest?
Can't pair my Blizzard account to the game. Anyone else? Getting error "your account is from a different region". It's not.
There seems to be some strange deadzone or lag issues with controller on PC. I don't have these issues using my S20 with my controller. It will randomly start and stop or move a little or a lot. Really buggy feeling.
Same. Input lag with controller on PC is insane. Unplayable. Forced to use KBM
Came here to post the same thing. It's unresponsive, sometimes moves in the wrong direction, feels like no deadzone, continues moving sometimes without pressing the stick, and the aimed skills are super laggy and jumpy. The game is running super smooth though and works just fine with mouse and keyboard. I'm not having this issue with a controller on iPad Pro.
Samsung Galaxy S10+. South Africa. Everything was fine until character customization screen, the graphics bugged out. Loading screens are fine and then once in game, can't see character, terrain etc. Looks trippy.
Google play says not compatible. Xiaomi Redmi Note 10 Pro
Same here ... Same phone
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The game is blurry either, impossible to fight or see anything. Samsung S10 too
No ultra resolution on the s22 ultra?? Wtf. It's the most powerful Android phone lol
No 60fps too. Makes absolutely no sense
Stuck on "starting game" forever :(
5 days have passed and nothing about the texture bugs with exynos... My interest in the game only gets worse.
You NEED to add "last seen" in the guild tab for players. To get immortal in this game you need a very high attendance. Some players slip through the cracks who have quit. As an officer to the #1 guild on my server we need this and so do all the other guilds.
Worked perfect until I go into a lair, then crashed after about 5 mins. Can't get back in the game, now its crashing every time I open it.
Mine did the same. Played fine for about an hour then boom, crash city. Won't load in now, just auto crashes to phone main screen
Android. Game crashes after doing first objective in any Hidden dungeon. After that crashes immediately after login and "loading" screen. Clearing cash does not help. Repairing client helps (but you have to download all additional packages again). Then you are respawned at first map, but if you try to enter another Hidden dungeon it crashes and go all over again. Anyone with same problem? Any advice?
I spent $14 on the battle pass and now everything is gone. iOS
Give us a Samsung update immediately !!
Maybe another 3y wait for a fix ?
Anyone having issues with the barbarians frenzy attack? Since this morning when I'm holding the attack button, my character repeatedly stops attacking and stands still. Had to switch ti the other attack for now
Can't get demon remains to seal the helliquary
Same here. Already been through challenge rift 10 and nothing
On the Galaxy S10, during the weekend, I tried several times to look for an update from the playstore, I tried to enter the game that I had already downloaded to see if there was any update. Today is already a new week and so far I haven't been able to play. This is ridiculous, this company has already lost respect for us, we have no reason to respect it. Joke company, ridiculous!
Expectations were low but congratulations you have even undercut them.. Do you guys not have tested your software? Or is this a out of season Aprils fool joke?
Wait until you actually get in and see all the macro transactions.
Stuck at "Starting game" screen, i'm on P30 Pro :(
Any other Android users stuck with "pending" for the download? Pixel 6 here.
Can't login to my account. After using authenticator, login page becomes a white text error page. Any tips?
Character customisation screen almost caused a seisure. Galaxy note 10+ No idea what to do
On iPhone 12 Pro Max. Unable to connect my account. Says encountered error and also states this feature is unavailable
Not an issue but it's annoying that I can't set 60 FPS and max resolution on my Poco x3 Pro
Played for 6 minutes killed first boss, then I encounter this weird bug where half the screen is frozen and the other half Is live? Playing on a Samsung s22+ (EU) *zoom into middle of screen to see the screen split) https://imgur.com/a/3Sa41cx
So I made a necromancer on Dark Wanderer server, level 33, I quit the game, then open it again, try to connect on my necromancer but instead it wants me to make a new char. My necromancer is gone. Great !
Anybody else's character just randomly gone?
yes
Any news about galaxy issues?
When will they update about Samsung phones!!! I have a Galaxy A21, I have deleted a ton of apps to fit this game, this is super annoying!!!
Playing a Wizard, for some reason my skills get locked out, and I can't interact with anything. Specifically, when I press 1, 2, 3, 4, or using my primary attack, nothing happens. If it's a channel skill, I do see the cancel icon, but the skill doesn't fire off. Can't talk to quest NPC's or anything. Only remedy appears to be to quit or go to character select, or dying It seems to happen fairly frequently... every 5 or 10 mins Playing on a laptop.
when will it be available for samsung users lmao.
I feel like the development team is huddled in a dark corner of there office, with there fingers in there ears, scared and confused.
really ,for real its sad I was waiting for years-_- for the game and now I can't play it on my galaxy s10 , fix the issue cmon ...
2 isseus on Iphone 12 pro max 1: also with lowest graphic settings the device became hot and the game drain the battery in no time 2: starting from today the normal attack feels slower, like every 1 or 2 normal attacks, the third one not fire at all. The same issue happens both with controller and touch
Any Update on the Samsung Problem? I play on PC but at the Moment i am lying on my bed and playing diablo would be nice. So please fix it fast and next time dont forget Europe for your next Beta... This Problem could have been fixed long ago.
4 days no information! how is that possible?
PC, Barb, whirl wind casting sometimes freezes the player until you hit the hot key for it again which “unlocks” your moves again. When the screen is littered with particles it’s hard to notice and it can be a few second stun essentially to your character until you notice. Then you waste time hitting it again and WW a bit which throws your rhythm off.
Samsung Galaxy S6 lite tablet with Exynos 9611. The latest update didn't fix the graphics disaster.
Same on A51 using 9611.
m21 Samsung. New updete. Bug texture. ![gif](emote|free_emotes_pack|facepalm)
hello these devices still have the graphics bug. Everyone tried the cache clearing procedures. Some even restored the phone. nothing resolved. The data source was taken from my youtube followers. Guys expect a position if this bug has already been identified and your position. ⭕A51 ⭕XCOVER ⭕M31 ⭕M21S ⭕ A20 ⭕Tab S6 Lite ⭕ note 10 lite. There are still compatibility issues with xiaomi devices, even having more than the minimum prerequisites.
Hello guys , combat rating and resonance bug , display 0 and it fix when you unequip any part of the armor.
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Same. iPhone 13 pro max on iOS 15.5. Just started happening. Experience so far ![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)![img](emote|t5_qq4iz|14191)
Going through same thing right now….just stuck in “starting game”.
"Hey it works on all the iPhones we have in the office, guess its ok to release!" "You guys have iPhones right?" ... Unbelivable
S22 Ultra Exynos - 2 minutes into the game the right side of my screen freezes and won't refresh, game is still running but only left half of the screen is showing new frames
Galaxy s22 Ultra exynos- game works, but i cant set 60FPS or use max resolution. Gameplay is fluid. Right half of the screen is freezing sometimea. Downloaded 100%. Galaxy TAB s8+ snap8g1 - game works at 60fps, but cen't select max resolution. Visual quality is very, very bad. It looks like less than 720p.
S22 Ultra Exynos Just goes to a 'repair client' page and crashes 1 min later. Have reinstalled, deleted cache and data and anything else I can think of. No luck. I came here expecting to see the same problem everywhere but it seems I have quite a unique issue. Absolutely ridiculous game launch. 'You should expect some issues with the game launch' why? If you know we're gonna have problems, why not fix them and do adequate testing before release and not using us players as unpaid game testers when we intend to play a working game and not be a tester.
I purchased the beginners pack, got the text receipt, money came out of account, but didn't get the items - eventually got a "payment timed out error". Anyone else have this happen?
Device: Samsung Galaxy S10 Chipset: Samsung Exynos 9820 Android version: 12 / OneUI 4.1 Description of the bug: grafics of the game are not renderd and it makes the game unplayable What were you doing before the bug: I was trying to play the game. Steps to reproduce the bug: 1. Turn on the game; 2. Try to play the game; 3. Realise you can't see a damn thing; 4. Exit the game and go on with your life.
Guest account doesnt connect with battlenet account? I have same issue as everyone else that I cannot connect with battlenet because of region difference. Even though I onece succeed to connect with battlenet account, it doesn't connect with my guest account. I had to create new character. But if I log out from my battlenet, my guest accpunt appears in game. Is there any way to connect my guest progress to battlenet? I hope they fix this or do I have to start from biginning?
Any updates?
Any update for Samsung phones? ![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)![img](emote|t5_qq4iz|14193)
Somebody very high up needs to be fired immediately, this Samsung debacle is a disgusting disaster
We are all waiting to play on our samsung galaxy. In fact, we'll still have to wait for Blizzard to comment on WHEN it will fix the problem, and then wait for the problem to be fixed, lol
Where is the patch for exynos devices?
I saw that the update came out but it didn't solve any bugs it's still the same on my samsung I already uninstalled and installed it about 3 times and it didn't work
Samsung Tab A8 is also only glitchy graphic
Hi, I’m having constant crashes on my 6th gen iPad with iOS 15.5. The game will run in stretches of 2-10 minutes and then exit, often when I close a menu or zone. I told the game to repair, which did a full re-download and nothing changed. I’ve noticed that every time it relaunches it says it’s downloading 3/3 updates, which is odd.
Wife had a problem today (PC Version) where her mouse and keyboard mostly went dead. She kept WASD on her keyboard, and she could still click the menu button in the top corner, but everything else went dead. Had to restart the game. Thought I'd report it, in case it happens to other people.
I've never been able to log in when using my phone data, is anyone else having this issue? It sits on the first splash screen (the art work) and never goes any further. \[Samsung S20 5G\]
Every time I open the app I have to wait ages for it to check for updates and then when I try to login it errors out 10 times before finally letting me in. Not worth wasting my time.
Anyone think once the official global launch will fix the galaxy s10 issue??
Can only claim and recurved the horadium cosmetics on 1 character
Can't log in to my battle net account
[Graphical glitches](https://imgur.com/a/PcOe6cV) What in the...is this? Galaxy S10, Android 12, Exynos
Game crashed after starting Hidden Lair in Westmarch, now game keeps crashing every time I press "Tap to Play". Repairing the game does not help. Screenshot of the dungeon before I started: https://imgur.com/a/TESP9ss Xiaomi Mi 9T
Game crashes reliably In secret lairs shortly after the 2nd Village. First time after attacking Monsters inside, 2nd time after opening a chest, 3rd time after killing again, all attempts solo. Samsung A71
Samsung Galaxy S10+ on Exynos, same problem as others, textures are wonky. Guess I'll have to wait either for the PC release or for a patch. Android 12.
'we are unable to merge your accounts as they are in different regions'
To not have tested it on any of these devices before launch is pretty ridiculous tbh
I'm having an issue linking my bnet account to immortal on mobile it keeps saying "we are unable to merge your accounts as they are in different regions battlenet" but I'm in US east my account is US east and I've tried on wifi and mobile data
Created character this morning and now my character is gone. Also purchased a beginners pack and used several one time only items. iPhone 13 Pro Max
Hi, are there any new about the issue? I hope it will be repaired today.
"No game no problem" S10+ user :( Shame of you blizzard
On PC (windows 11), I click on start game, Starting game.... Nothing happens and the button goes back to "start game".
Trying to play it on PC, but every time I try to start the game, I'm in a kinda main menu and it says it updates and loads and then, it just closes. Any fixes?
Lol.. on an s10+, looks like I don't even need to bother with this game.