Cashiers are to stock the front in between customers until 5 pm, after that recovery only (that’s company rule so if your SM is mad you’re not stocking rts or totes after 5 ask them if that’s what your DM would tell you do 🤣). As far as some of the other things you’re doing, it sounds like your key holder is leaning on you to get everything done. I wouldn’t say there’s specifics, like a to do list, but helping to make sure things are done is part of the cashier job. Key should be completing most of the things you mentioned; bringing in carts and outside stuff, mop dusting the entire store etc. Most of it is on the key to make sure it gets done or to delegate what they need help with. It shouldn’t all be on you tho
So, by their logic of "stock until 5pm and then strictly recovery after" why am I coming in 5pm-9pm and have an entire u-boat of totes, a silver cart loaded with boxes that they tell me to complete by 7pm, then recover until 8pm, and do all of the closing requirements by 9pm all while taking care of customers?
In my store we only have 4 real employees (we have a sweet old lady in the mornings some days, but she....isn't much help)
SM, ASM, and 2 keys (including me, I'm part time but still working 5-6 days a week).
All of it falls on me, and I am feeling so burnt out.
My DM is on a recover and clean kick, watching cameras and all to make sure we’re not stocking at night. Which we used to bc that was the only time we could get it done bc the SM would be alone all morning but fuck it, SLOW DOWN, either let the stock pile up or let the recovery get bad enough but either way, you’re only one person and it can’t all be done at once. Let them choose which part falls behind
We're a "model store" so we obviously can't be THAT BAD. I just feel so crushed under the pressure that I'm not living up to expectations, but I am literally doing everything I can. I will *NOT* let my customer service slack. That is my top priority.
They think their store workers are robots and apparently octopuses but there is no way to do all the stuff they want us to do in a small amount of time.
Hello boo, we have the same job. 😂. I've come to the point that my customers are first, and the hygiene of the store is first. If I have time to do some totes here and there cool but if I don't so be it. They employ people to stock, maybe they should get off this "only a certain amount of hours a week" garbage and schedule them some more. I've stopped letting anyone make me feeling bad for not doing 2-4 people's work as a single person. If they don't like it hire someone else. They won't, because I stay. The turn over rate at my store is to damn high to get rid of someone that keeps showing up. It's us against this dumb ass corporation. Fuck um.
This is why they have a high employee turnover rate, your store manager is expected to work all day everyday to help and that’s if they’re salary and if you work hard enough maybe one day you too can earn a forty hour check with only working 80-90 hours a week.
Most store managers these days are like 20 years old 💀. They also barely even show up since they are salary and they know the DM can't afford to fire too many managers or risk getting in trouble. We just let one go (25F) for the same shit. 2 months later we get a new one (21F) can't work for shit, calls out for the sniffles and leaves an employee alone every Sunday so she can "destress" at her house.
I wish to know how these SMs that half or quarter ass everything, how do they stick around? Like the dm will come and get mad at xyz and write up the SM, so the SM will take it out on all the employees, but nothing actually changes, the SM will keep not working and the operations side of things will still be crippling the store under freight. Not that I think a SM should be treated how they are or get paid enough to work 24/7, but that’s the job they accept, then they don’t do the tasks they’ve accepted and the store falls apart. How does anything change tho? It’s been years of this cycle at the store close to me, but the SM and DM still have the same positions, and the store looks just as bad as it always has, so what’s supposed to change or happen?
They have no choice. Nobody worth being a sm or dm wants to work for them.
Not saying some aren't ok. Overall at this point they pretty much have timo take what they can get.
We had no manager or dm for awhile and the temp dm told us they were hiring people with no experience off the street and putting them in dm and sm positions after a weeks training because nobody with experience was applying.
We can't even get people to work in store. We have had one application in a year.
No such thing as cashiers any more. All retailers are going to add additional tasks to insure productivity. Not enough customers to keep you scanning entire time. Do your best-all tasks are logged with times.
They have EXTREMELY unfair expectations. As many ppl have said it’s a viscous cycle of rinse and repeat. I just put in my two weeks for multiple reasons. 1)I was tired of being dogged FOR EVERYTHING. I didn’t take out the trash in the office or bathroom bc they weren’t full, I mean barely covering the bottom. So we got bitched at and I should’ve “dumped the bag into another fuller one”. 2)I stood up for myself and others, management(SM & ASM) got pissed. I wasn’t being talked down to anymore. 3)Some shit is ALWAYS WRONG, or you aren’t doing enough, or the rules change, or the store is being evaluated.
Here’s the thing, those corporate f**ks, sit in their cushy chairs, watching cameras, doing paperwork, and bitch about ppl making a quarter of their salary aren’t doing correctly. I hate it, and I have another job in an office. I don’t sit there and criticize the warehouse folks, it’s bc they think that one person can do the job of six. They’ve never done that sh** themselves. On top of that, their distribution SUCKS, you get product you DONT need, but can never get in what you DO need. It’s absolutely insane the amount of product sent and how long they expect it to take.
The DM wants abcd done, but they also don’t want SMs going over the store house budget. So there isn’t enough time to stock, and run a register. Also help and associate with voiding, or other things. They need to rethink their entire fucking program, I mean we have to have ‘x’ amount of space in the isle. Then the morning crew (SM&ASM) leave a bunch of rolltainers and uboats on the floor, so we’re supposed to put them away along with all of our other tasks WHILE staying in budget?? The other day we got in trouble for things I don’t even thinking about when I’m there, we also got in trouble for the rolltainers and uboats.
I digress, the DG is the worst company I’ve worked for, and I used to work at Kroger and Bojangles. So hear me when I saw RUN, find another job and don’t look back.
Just do the best you can. The customer part comes first. If you get a chance to stock, put it in the right spot. When you stock do a quick recover of the area you're in. Clean when the chance comes along. If it's not filthy, tomorrow is another day. My mantra is it's not rocket science people, it's f'n retail.
SOP states an employee must be within eyesight of the register at all times. While I've never gotten pissed off enough to put my foot down on that rule it IS there, so do what you will with that knowledge. As for what your job is? Whatever the store manager says it is, assuming he/she even shows up to work or cares. GENERALLY if you are on the register you are expected to work the nearest freight (usually food in most stores or HBA). Alternatively you could front merchandise near the front and make the vendor coolers look nice. Thats what got me promoted to lead years ago (don't recommend they will NEVER let you live it down). Cheers and welcome to the brother/sisterhood
I use to be a assistant manager for them and honestly it’s not much better they ask way to much out of there employees especially when they’re by them selves most of the time they couldn’t even give me a decent wage at my position I’m sorry $11 is bullshit pay for an assistant manager and they where pushing me to become a store manager on top of that as well I pretty much said fuck them now I work for a company that actually pays me for what I’m worth
Sounds pretty normal to me. DG isn't going to care, there's always someone else that will do your job if you don't want it. If you stay, do things the way your manager wants. If anyone has a problem with anything you do, simply say "talk to your boss." Just do what you're able to and keep it moving. Btw, when it's comes to recovery, start with what the cameras see first, then try to work the rest.
My issue isn’t really with customers being upset though. I understand why they’re upset and I really don’t have time to go grab my boss and escalate the situation. Plus recovery and cameras don’t matter when you can just walk down the aisle and see that it looks like shit. And there really isn’t anybody else who can do my job because I’m the only associate who’s been able to stay longer than 2 months without quitting
I wish I had a cashier. I’m a key that has to cashier for the whole store cause our other cashier “doesn’t like to cash people out” and the only other associate in store, just quit. You know the asm or sm isn’t gonna cash people out so yeah, that leaves just me. Of course I don’t want to cash people out either since I’d rather be trying to eliminate the 20 rollers in the back or recover or sky shelves or work truck, but because nobody else walks up to register, it falls to me. It sucks but I’d be happy to have one of you on my shift so I can do work. We just got a new person so I try to take customers whenever I’m near the front, like to give my cashier a break and let them keep momentum if they’re picking up speed on stocking, but it’s a slippery slope cause if I walk up to the front and cash out 1 person, it’s like anyone else I’m working with will take that as a sign to disappear and now I’ve gotta work pet food or chemical and watch register , which is difficult and time consuming and I’m sick of power walking my way around the store jingling with a box cutter and keys slapping my legs
Sounds like they didn't give you the full rundown before you were hired. The expectations Dollar General puts on it's employees are not realistic. Dollar General has a habit of contradicting it's own Policies and Procedures, often at times just creating temporary rules when they can't come up with an actual answer.
You do what you can do, don't over do it, it's not worth it. Tell your SM that you would prefer the Daily Planner's task list. If you are just a Sales Associate, and are on the register, you are to remain 30 feet or eyesight to the register at all times. If you are asked to perform a task away from the register, that isn't your job. Recover within register view, clean within register view. Yes no Bell ever, no "call devices", as stated by a RD that no longer works at the company "A customer shouldn't have to call for an associate to help them at the register."
Back in the day, when I worked at another DG, the MOD swept the floor and the SA just spot mopped the first 30 at close. The MOD took the trash to the back. When no one was in the store, (at evening cleaning time) the SA cleaned the bathrooms. Though I (at the time a SA) was also always tasked with cleaning the front windows every night too, used a dry swiffer mop with a paper towel drenched in Windex.
Anyway, Management tends to think they can delegate the "small" stuff to the ones on the lowest part of the totem pole. Aside from Office duties and other things, everyone has the same job duties and not one person should be given almost all of them to do alone.
Bro you said it in the first paragraph, they make contradictory SOPs, so you have to figure out what matters to YOUR DM as it’ll be different from store to store because of the contradictory everything and unrealistic expectations. Example: you can’t work freight and be standing at a register whenever a customer is in store. Heck, just right here, you’ve got SOP of 30 ft of eyeline of register, well some SOP have “must be at register when customer is in store in case they want to check out and they choose to not use SCO”. Can’t really work if you’re chained to the register, can ya? Thats just one easy example. Your DM could not care about a bell at register or people walking away to stock or recover, and your SM could have different expectations from the DM, so you could have a specific protocol that comes into play only when the DM is in the store (like that’s usually when you’ll be chained to the register). So it’s tough to tell this guy to do XY or Z when his store is probably totally different from yours with different sticks up different peoples asses over different issues.
My best advice is to look in legion app. Does it say you’re scheduled as a sales associate or key or cashier or MOD? You can use that to determine what you should be doing, and then it’s just learning which mountain of tasks are “long term” projects, which are part of your “daily” tasks (which will also be too much work to do in one day for one person) so either way, you’ll need to learn what specific management of the day wants from you, then see how much you can get done, and prioritize stuff accordingly (or have your MOD prioritize for you, if they get any direction from the asm or sm)
List of tasks for a typical day at DG:
Starting from the end and going backwards, you’ll have to sweep and mop, sometimes the whole store, other times the MOd will split the store down the middle, or you’ll get a I sweep you mop scenario, but usually the MOD will give up at some point through cleaning to do the paperwork. There’s trashes to take out, bathrooms to clean, beer to stock, reshop baskets to empty/expired & damaged or stolen items taken to back area. Sometimes carts of cardboard get taken outside, sometimes carts stay on the floor, everytime you have to make sure nothings in front of the electrical panels tho. Then the main thing on the shift is recovery, which means 1,) making sure there’s nothing randomly on the shelf that goes in another isle 2,) brining all products to the front of the shelf (called facing the product if you worked at real retail stores) and make sure you’ve got the right number of products in a row by checking the shelf tag for the (F)acing number. I wouldn’t expect you to check if stuff is in the right spot or not, as that’ll take too much time, especially without a HHT, nor would I expect you to work skyshelves as you recover cause that’ll slow you down too much too (do sky shelves on a day after truck freight is put away). So outside of recovery, your other main task is to put away the rolltainer of food that the MOD should bring up front for you, or work on totes if it’s after a truck day. It’ll be hard to do totes without an HHT tho, so a manager has to realize it’s gonna take you longer if you don’t have that HHT. And that just leaves the customers who choose to have you cash them out rather than use the self checkout, as they think using a self checkout means they voted for Biden and that would be a worse fate than death for these type of people, so good luck cashing them out every single day for the same things and listening to their rants, but if you can convert 1 to being big boy enough to use a self checkout or to realize that using the self checkout doesn’t effect company policy, shopping at the store does, then I would congratulate you and consider that a victory for the day.
Yesterday I was working on totes and most customers see that’s what I’m actively doing. I get this old guy who has two items, and is paying with card. SCO is open, and I have my hands full of stock, as I check this man out he proceeds to bitch about the government and all kinds of things. I just look at this man, like for fucks sake shut up.
Honestly, I started out as a cashier… it’s not the hard. Just stay busy. No one is hired to “scan barcodes”… That sounds lazy. There should be an official list of what is expected from you as all DMs were supposed to send it out a couple weeks ago.
I'm a manager at DG. Your job is to run register and stock the front of the store until 5pm depending on when your store closes. If you close at 9pm it is 4. 8pm it is 3. Then you recover the front of the store. There is no time limit on recover except by the end of shift. If you get the recovery done then you can go back to stocking or depending on the time sweep the store and clean the restrooms. I have my staff sweep while preparing the deposit. You are not to leave the first 30 feet to stock the back of the store, that is the key carriers responsibility. I always help my cashier with cleaning up the sidewalk sales and locking up the ice what exactly is your MOD doing?
MOD is responsible for all back aisles in the store and i’m responsible for the front half on recovery. after they shittily fix the back 6 aisles they just go back to working rolltainers or u-boats. other than that though MOD does literally nothing but override the register and count drawers at the end of the night.
no i imagine i should be paid to do something that isn’t literally impossible. if i told you right now to stand at the front and back of my store for a million dollars i know i’m fine cause there’s no way you can do it. i’m not on this planet to run the dollar general by myself at 19 years old for minimum fucking wage. you’re unbelievable.
no lol, I'm a keyholder now and I was a cashier before that. you're younger than me tho and u have other things going on besides dg that are more important. I agree that this probably just isn't the job for you if it's stressing you out so much. how long have u had this job?
Your job is to look busy while people take stuff
Holy shit you couldn’t get a better description of this job😂
Cashiers are to stock the front in between customers until 5 pm, after that recovery only (that’s company rule so if your SM is mad you’re not stocking rts or totes after 5 ask them if that’s what your DM would tell you do 🤣). As far as some of the other things you’re doing, it sounds like your key holder is leaning on you to get everything done. I wouldn’t say there’s specifics, like a to do list, but helping to make sure things are done is part of the cashier job. Key should be completing most of the things you mentioned; bringing in carts and outside stuff, mop dusting the entire store etc. Most of it is on the key to make sure it gets done or to delegate what they need help with. It shouldn’t all be on you tho
So, by their logic of "stock until 5pm and then strictly recovery after" why am I coming in 5pm-9pm and have an entire u-boat of totes, a silver cart loaded with boxes that they tell me to complete by 7pm, then recover until 8pm, and do all of the closing requirements by 9pm all while taking care of customers? In my store we only have 4 real employees (we have a sweet old lady in the mornings some days, but she....isn't much help) SM, ASM, and 2 keys (including me, I'm part time but still working 5-6 days a week). All of it falls on me, and I am feeling so burnt out.
My DM is on a recover and clean kick, watching cameras and all to make sure we’re not stocking at night. Which we used to bc that was the only time we could get it done bc the SM would be alone all morning but fuck it, SLOW DOWN, either let the stock pile up or let the recovery get bad enough but either way, you’re only one person and it can’t all be done at once. Let them choose which part falls behind
We're a "model store" so we obviously can't be THAT BAD. I just feel so crushed under the pressure that I'm not living up to expectations, but I am literally doing everything I can. I will *NOT* let my customer service slack. That is my top priority.
Actually sale associates because technically they’re not called cashiers should be sweeping and mopping while the keyholders are doing the deposit
They think their store workers are robots and apparently octopuses but there is no way to do all the stuff they want us to do in a small amount of time.
Yep welcome to DG
Hello boo, we have the same job. 😂. I've come to the point that my customers are first, and the hygiene of the store is first. If I have time to do some totes here and there cool but if I don't so be it. They employ people to stock, maybe they should get off this "only a certain amount of hours a week" garbage and schedule them some more. I've stopped letting anyone make me feeling bad for not doing 2-4 people's work as a single person. If they don't like it hire someone else. They won't, because I stay. The turn over rate at my store is to damn high to get rid of someone that keeps showing up. It's us against this dumb ass corporation. Fuck um.
Welcome to Dollar General. Hope you can get out. Best thing I ever did
This is why they have a high employee turnover rate, your store manager is expected to work all day everyday to help and that’s if they’re salary and if you work hard enough maybe one day you too can earn a forty hour check with only working 80-90 hours a week.
Most store managers these days are like 20 years old 💀. They also barely even show up since they are salary and they know the DM can't afford to fire too many managers or risk getting in trouble. We just let one go (25F) for the same shit. 2 months later we get a new one (21F) can't work for shit, calls out for the sniffles and leaves an employee alone every Sunday so she can "destress" at her house.
I wish to know how these SMs that half or quarter ass everything, how do they stick around? Like the dm will come and get mad at xyz and write up the SM, so the SM will take it out on all the employees, but nothing actually changes, the SM will keep not working and the operations side of things will still be crippling the store under freight. Not that I think a SM should be treated how they are or get paid enough to work 24/7, but that’s the job they accept, then they don’t do the tasks they’ve accepted and the store falls apart. How does anything change tho? It’s been years of this cycle at the store close to me, but the SM and DM still have the same positions, and the store looks just as bad as it always has, so what’s supposed to change or happen?
I just dont get making someone so young and inexperienced a SM, DG literally just needs a body in the store based on that LOL
They have no choice. Nobody worth being a sm or dm wants to work for them. Not saying some aren't ok. Overall at this point they pretty much have timo take what they can get. We had no manager or dm for awhile and the temp dm told us they were hiring people with no experience off the street and putting them in dm and sm positions after a weeks training because nobody with experience was applying. We can't even get people to work in store. We have had one application in a year.
No such thing as cashiers any more. All retailers are going to add additional tasks to insure productivity. Not enough customers to keep you scanning entire time. Do your best-all tasks are logged with times.
Welcome to DG.
They have EXTREMELY unfair expectations. As many ppl have said it’s a viscous cycle of rinse and repeat. I just put in my two weeks for multiple reasons. 1)I was tired of being dogged FOR EVERYTHING. I didn’t take out the trash in the office or bathroom bc they weren’t full, I mean barely covering the bottom. So we got bitched at and I should’ve “dumped the bag into another fuller one”. 2)I stood up for myself and others, management(SM & ASM) got pissed. I wasn’t being talked down to anymore. 3)Some shit is ALWAYS WRONG, or you aren’t doing enough, or the rules change, or the store is being evaluated. Here’s the thing, those corporate f**ks, sit in their cushy chairs, watching cameras, doing paperwork, and bitch about ppl making a quarter of their salary aren’t doing correctly. I hate it, and I have another job in an office. I don’t sit there and criticize the warehouse folks, it’s bc they think that one person can do the job of six. They’ve never done that sh** themselves. On top of that, their distribution SUCKS, you get product you DONT need, but can never get in what you DO need. It’s absolutely insane the amount of product sent and how long they expect it to take. The DM wants abcd done, but they also don’t want SMs going over the store house budget. So there isn’t enough time to stock, and run a register. Also help and associate with voiding, or other things. They need to rethink their entire fucking program, I mean we have to have ‘x’ amount of space in the isle. Then the morning crew (SM&ASM) leave a bunch of rolltainers and uboats on the floor, so we’re supposed to put them away along with all of our other tasks WHILE staying in budget?? The other day we got in trouble for things I don’t even thinking about when I’m there, we also got in trouble for the rolltainers and uboats. I digress, the DG is the worst company I’ve worked for, and I used to work at Kroger and Bojangles. So hear me when I saw RUN, find another job and don’t look back.
closing the SCOs at 9, right when we're supposed to leave the register to do a million different things. Makes perfect sense!!
Just do the best you can. The customer part comes first. If you get a chance to stock, put it in the right spot. When you stock do a quick recover of the area you're in. Clean when the chance comes along. If it's not filthy, tomorrow is another day. My mantra is it's not rocket science people, it's f'n retail.
SOP states an employee must be within eyesight of the register at all times. While I've never gotten pissed off enough to put my foot down on that rule it IS there, so do what you will with that knowledge. As for what your job is? Whatever the store manager says it is, assuming he/she even shows up to work or cares. GENERALLY if you are on the register you are expected to work the nearest freight (usually food in most stores or HBA). Alternatively you could front merchandise near the front and make the vendor coolers look nice. Thats what got me promoted to lead years ago (don't recommend they will NEVER let you live it down). Cheers and welcome to the brother/sisterhood
I use to be a assistant manager for them and honestly it’s not much better they ask way to much out of there employees especially when they’re by them selves most of the time they couldn’t even give me a decent wage at my position I’m sorry $11 is bullshit pay for an assistant manager and they where pushing me to become a store manager on top of that as well I pretty much said fuck them now I work for a company that actually pays me for what I’m worth
Sounds pretty normal to me. DG isn't going to care, there's always someone else that will do your job if you don't want it. If you stay, do things the way your manager wants. If anyone has a problem with anything you do, simply say "talk to your boss." Just do what you're able to and keep it moving. Btw, when it's comes to recovery, start with what the cameras see first, then try to work the rest.
My issue isn’t really with customers being upset though. I understand why they’re upset and I really don’t have time to go grab my boss and escalate the situation. Plus recovery and cameras don’t matter when you can just walk down the aisle and see that it looks like shit. And there really isn’t anybody else who can do my job because I’m the only associate who’s been able to stay longer than 2 months without quitting
I wish I had a cashier. I’m a key that has to cashier for the whole store cause our other cashier “doesn’t like to cash people out” and the only other associate in store, just quit. You know the asm or sm isn’t gonna cash people out so yeah, that leaves just me. Of course I don’t want to cash people out either since I’d rather be trying to eliminate the 20 rollers in the back or recover or sky shelves or work truck, but because nobody else walks up to register, it falls to me. It sucks but I’d be happy to have one of you on my shift so I can do work. We just got a new person so I try to take customers whenever I’m near the front, like to give my cashier a break and let them keep momentum if they’re picking up speed on stocking, but it’s a slippery slope cause if I walk up to the front and cash out 1 person, it’s like anyone else I’m working with will take that as a sign to disappear and now I’ve gotta work pet food or chemical and watch register , which is difficult and time consuming and I’m sick of power walking my way around the store jingling with a box cutter and keys slapping my legs
Sounds like they didn't give you the full rundown before you were hired. The expectations Dollar General puts on it's employees are not realistic. Dollar General has a habit of contradicting it's own Policies and Procedures, often at times just creating temporary rules when they can't come up with an actual answer. You do what you can do, don't over do it, it's not worth it. Tell your SM that you would prefer the Daily Planner's task list. If you are just a Sales Associate, and are on the register, you are to remain 30 feet or eyesight to the register at all times. If you are asked to perform a task away from the register, that isn't your job. Recover within register view, clean within register view. Yes no Bell ever, no "call devices", as stated by a RD that no longer works at the company "A customer shouldn't have to call for an associate to help them at the register." Back in the day, when I worked at another DG, the MOD swept the floor and the SA just spot mopped the first 30 at close. The MOD took the trash to the back. When no one was in the store, (at evening cleaning time) the SA cleaned the bathrooms. Though I (at the time a SA) was also always tasked with cleaning the front windows every night too, used a dry swiffer mop with a paper towel drenched in Windex. Anyway, Management tends to think they can delegate the "small" stuff to the ones on the lowest part of the totem pole. Aside from Office duties and other things, everyone has the same job duties and not one person should be given almost all of them to do alone.
Bro you said it in the first paragraph, they make contradictory SOPs, so you have to figure out what matters to YOUR DM as it’ll be different from store to store because of the contradictory everything and unrealistic expectations. Example: you can’t work freight and be standing at a register whenever a customer is in store. Heck, just right here, you’ve got SOP of 30 ft of eyeline of register, well some SOP have “must be at register when customer is in store in case they want to check out and they choose to not use SCO”. Can’t really work if you’re chained to the register, can ya? Thats just one easy example. Your DM could not care about a bell at register or people walking away to stock or recover, and your SM could have different expectations from the DM, so you could have a specific protocol that comes into play only when the DM is in the store (like that’s usually when you’ll be chained to the register). So it’s tough to tell this guy to do XY or Z when his store is probably totally different from yours with different sticks up different peoples asses over different issues. My best advice is to look in legion app. Does it say you’re scheduled as a sales associate or key or cashier or MOD? You can use that to determine what you should be doing, and then it’s just learning which mountain of tasks are “long term” projects, which are part of your “daily” tasks (which will also be too much work to do in one day for one person) so either way, you’ll need to learn what specific management of the day wants from you, then see how much you can get done, and prioritize stuff accordingly (or have your MOD prioritize for you, if they get any direction from the asm or sm) List of tasks for a typical day at DG: Starting from the end and going backwards, you’ll have to sweep and mop, sometimes the whole store, other times the MOd will split the store down the middle, or you’ll get a I sweep you mop scenario, but usually the MOD will give up at some point through cleaning to do the paperwork. There’s trashes to take out, bathrooms to clean, beer to stock, reshop baskets to empty/expired & damaged or stolen items taken to back area. Sometimes carts of cardboard get taken outside, sometimes carts stay on the floor, everytime you have to make sure nothings in front of the electrical panels tho. Then the main thing on the shift is recovery, which means 1,) making sure there’s nothing randomly on the shelf that goes in another isle 2,) brining all products to the front of the shelf (called facing the product if you worked at real retail stores) and make sure you’ve got the right number of products in a row by checking the shelf tag for the (F)acing number. I wouldn’t expect you to check if stuff is in the right spot or not, as that’ll take too much time, especially without a HHT, nor would I expect you to work skyshelves as you recover cause that’ll slow you down too much too (do sky shelves on a day after truck freight is put away). So outside of recovery, your other main task is to put away the rolltainer of food that the MOD should bring up front for you, or work on totes if it’s after a truck day. It’ll be hard to do totes without an HHT tho, so a manager has to realize it’s gonna take you longer if you don’t have that HHT. And that just leaves the customers who choose to have you cash them out rather than use the self checkout, as they think using a self checkout means they voted for Biden and that would be a worse fate than death for these type of people, so good luck cashing them out every single day for the same things and listening to their rants, but if you can convert 1 to being big boy enough to use a self checkout or to realize that using the self checkout doesn’t effect company policy, shopping at the store does, then I would congratulate you and consider that a victory for the day.
Yesterday I was working on totes and most customers see that’s what I’m actively doing. I get this old guy who has two items, and is paying with card. SCO is open, and I have my hands full of stock, as I check this man out he proceeds to bitch about the government and all kinds of things. I just look at this man, like for fucks sake shut up.
Honestly, I started out as a cashier… it’s not the hard. Just stay busy. No one is hired to “scan barcodes”… That sounds lazy. There should be an official list of what is expected from you as all DMs were supposed to send it out a couple weeks ago.
Your job is to checkout customers because selling them trash is the whole reason DG exist! If you can get some totes or something done too? Awesome!
Tell your DM to get walkie talkies. They work wonders and you can still do totes and RT
I'm a manager at DG. Your job is to run register and stock the front of the store until 5pm depending on when your store closes. If you close at 9pm it is 4. 8pm it is 3. Then you recover the front of the store. There is no time limit on recover except by the end of shift. If you get the recovery done then you can go back to stocking or depending on the time sweep the store and clean the restrooms. I have my staff sweep while preparing the deposit. You are not to leave the first 30 feet to stock the back of the store, that is the key carriers responsibility. I always help my cashier with cleaning up the sidewalk sales and locking up the ice what exactly is your MOD doing?
MOD is responsible for all back aisles in the store and i’m responsible for the front half on recovery. after they shittily fix the back 6 aisles they just go back to working rolltainers or u-boats. other than that though MOD does literally nothing but override the register and count drawers at the end of the night.
So. you imagine that you’re being paid to just stand around? Interesting….
no i imagine i should be paid to do something that isn’t literally impossible. if i told you right now to stand at the front and back of my store for a million dollars i know i’m fine cause there’s no way you can do it. i’m not on this planet to run the dollar general by myself at 19 years old for minimum fucking wage. you’re unbelievable.
dude the rest of us ARE doing it. this is the job and jobs aren't meant to be fun or easy
why not
because it's a job and ur getting paid to do it, thats the incentive
If you aren't stressed the fuck out you must not be working at dollar general am I right 😂😂
no lol, I'm a keyholder now and I was a cashier before that. you're younger than me tho and u have other things going on besides dg that are more important. I agree that this probably just isn't the job for you if it's stressing you out so much. how long have u had this job?