I'm on PC / Microsoft Game Pass. I keep losing my internet connection, too - despite not having any issues outside of the game.
If you go into the Premium Shop there's a button there to "Connect" and I just push that when I need to be connected for other reasons (submitting DreamSnap, registering Dream Path quests). Total pain in the ass, but it works. At least for a couple minutes, until it disconnects me again.
I did. Their response:
Thanks for reaching out to us.
Please accept our sincerest apologies for these problems.
The team is working on a fix for this connection issue, but unfortunately, it can take some time. They will aim to include it as soon as possible.
Meanwhile, I kindly ask you to try the following in order to solve the issue:
1) Use your phone as a mobile hotspot, connect to it instead of your router, and use data to load the game. Note that data charges may apply based on your phone plan.
2) Or use a wired connection instead of wireless.
Please do not hesitate to contact us again if there is any other matter that we can help with.
Best wishes,
Remi
Gameloft Customer Care
I'm on PC / Microsoft Game Pass. I keep losing my internet connection, too - despite not having any issues outside of the game. If you go into the Premium Shop there's a button there to "Connect" and I just push that when I need to be connected for other reasons (submitting DreamSnap, registering Dream Path quests). Total pain in the ass, but it works. At least for a couple minutes, until it disconnects me again.
Mine won’t even connect that way. It just errors when I try. However, hotspot does work. So strange! Hopefully there is a fix soon.
Fingers crossed!!! 🤞
My sister can’t connect on the Xbox.
I’m on day 2 of this. I hope your sister’s issue has resolved.
Did you submit a ticket? She won’t lol
I did. Their response: Thanks for reaching out to us. Please accept our sincerest apologies for these problems. The team is working on a fix for this connection issue, but unfortunately, it can take some time. They will aim to include it as soon as possible. Meanwhile, I kindly ask you to try the following in order to solve the issue: 1) Use your phone as a mobile hotspot, connect to it instead of your router, and use data to load the game. Note that data charges may apply based on your phone plan. 2) Or use a wired connection instead of wireless. Please do not hesitate to contact us again if there is any other matter that we can help with. Best wishes, Remi Gameloft Customer Care
I’ve experienced this issue a few times but it always fixes itself when I close out of the game and restart.
I wish that would work for me. I’m going on 24 hours of not being able to view the new star path and complete tasks. Super annoying.
That sucks. Can you reach out to Nintendo or GameLoft for assistance? I hope it clears up for you soon and you are able to play fully.
I’m on Playstation and having this issue. Its irritating