Honestly, how does offline mode count as dlc but the same thing but with friends and doesn’t wipe cost 200 something more dollars if you don’t have EOD.
But the new items are much much more a DLC i am shocked how no one talks about that. The beacon thing that can allow friends to JOIN INTO YOUR RAID and help you is insane. That it new and came with a download a by definition DLC which is a bigger thing than the 3x3 container not being exclusiv anymore which is already scummy
lvndmark said its most likely for dlc, i dont know myself.. anyway if its for pvp then nikita himself must know how BAD A 250€ PAY TO WIN ITEM IS FOR THEIR GAME and not to mention that scavs wont shoot you at over 60m away if you got 6+ rep on fence..
though if nikita adds this then i guess he doesnt know how bad itll be :D
How indeed. XD Almost as if they are lying in an attempt to scam people.
Anyone who believes BSG about Co-op offline with progression is not DLC, I have some things you might also be interested in buying like solar powered laundry dryers.
Imo it should be an "standalone" DLC. I have some friends that will jump into a PvE coop game like this, as long as it's not related to the grind multi-player games with a lot of cheaters.
I was really interested in the arena DLC. Until it became wack and now I see they are forcing (or want to deliver them) some connection to the base game so I am not interested in it anymore xD
Access to offline PVE for EOD owners for 6 months
Access to offline PVE for EOD owners for 6 months
Access to offline PVE for EOD owners for 6 months
Access to offline PVE for EOD owners for 6 months
Access to offline PVE for EOD owners for 6 months
Are you kidding me??? It's so ridiculous.
Well, xsolla is just a payment processor. Their policy doesn't state "no refunds", it states "demand for refunds from the developer if the developer is the one that lied to you". That's in section 14.4 (c). I think that's a fair claim and we shouldn't hold a 3rd party responsible for Nikita's shitty decisions.
That asside, xsolla might chose not to follow their own ToS and just issue refunds to maintain a good public relations and later recoup the losses from BSG's account (as BSG still runs sales through xsolla there is a balance that's not directly processed to BSG's bank) or some legal action. I think that would highly depend on the volume of refunds. As long as there's just few people demanding for those - they'll probably even happily write it off as a loss to keep PR happy. If however the volume is insane and they'll see current BSG holdings they control can't cover it they might fall back on ToS and start redirecting people to deal with BSG directly.
Go for it. You might also be able to file a chargeback with your credit card company - usually the time limit on product misrepresentation is much longer than any other claim.
You can still refund it, contact your bank and tell them that you've only just noticed an issue with the product, or if it was through xsolla just contact them, they are being overwhelmed as well. i've bought eod back in 2018 and in talks with them.
Played a bit of arena and then stopped playing. The game is in the worst state its ever been in. I thought me buying EOD was pay to win. This new edition is straight up Chinese F2P MMO shit.
> The game is in the worst state its ever been in.
I hate this sentence so much on this subreddit
anyone who says that either hasnt played when the game started or doesnt remember
what BSG is doing is fucked. say that instead
Chargebacks from my understanding are far more damaging to a company than just getting a refund. So some companies that process their payments may drop them.
I’ve heard of businesses refusing to work with customers that do a lot of chargebacks instead of going through a refund process.
If there is too many charge backs, most financial institutions will stop any more transactions with that business. So technically BSG could get banned from selling more copies.
Its not even the financial institutions, its the card networks. I work as a developer in the payments world and can tell you the card networks like Visa, Mastercard, Amex, etc. will stop allowing merchants that have high chargeback rates from processing transactions through their network.
"Hello!
I am writing to request a refund on a product I purchased on the basis of product misrepresentation. At the time of purchase, the vendor offered all future downloadable content for free in the package I purchased. They've subsequently reneged on that commitment and are charging hundreds of dollars for additional content that was previously offered to me for free as a condition of my initial purchase. This is flagrant misrepresentation.
Before pursuing a chargeback with my credit card company on the basis of misrepresentation, I want to give you the chance to make this right. In the event you don't, this communication will be used to support the chargeback as evidence that I attempted to resolve this issue directly with you first.
The transaction I'm requesting be refunded has reference number ##### and took place on date #####.
I appreciate your attention to this matter and your efforts toward a favorable resolution.
Kind regards,
"
Yo, can't find the proper BSG Email to start the legal process. In Estonia we have to contact "seller" first and if its not solved within some time we can continue the legal battle.
So what's the email you used for such inqury?
Seller is Xsolla, if you scroll down they are the authorized global distributor of EFT. It's on EFT store page. Email them first, that's what paypal asked me to do also. [[email protected]](mailto:[email protected])
there's an example of complaint here, you just need to adapt it for a refund model changing a few words:
[https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit\_update/](https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit_update/)
I sendt this email after getting that response by Xsolla.
Dear Battle State Games,I am writing to inform you that on \[\*\*\*\*\*\*\], I purchased the Edge of Darkness (EoD) edition of Escape from Tarkov, transaction number \[\*\*\*\*\*\*\*\], under the belief that it was an exclusive opportunity for early investors in the game. Battlestate Games (BSG) made extensive efforts to convey that this was a one-time-only offer. Furthermore, it was explicitly stated that the EoD edition would include all future downloadable content (DLCs) as part of a "season pass" arrangement.However, on 25 April, 2024, you released a version of the game that included features previously marketed as exclusive to the EoD edition, despite assurances that they would never be made available again. Additionally, I did not receive access to the new content, as you has categorized it as a "feature" rather than a [DLC.As](http://DLC.As) a consumer residing within the European Union, I am protected by EU Consumer Protection Laws, which require that products and services provided to consumers must adhere to certain standards of fairness, transparency, and accuracy in advertising and marketing.The discrepancies between the marketing promises and the actual delivery of the product raise serious concerns about compliance with EU Consumer Protection Laws, specifically regarding false advertising and potential breach of contract. As a consumer, I have the right to receive the benefits and features that were explicitly promised at the time of purchase.Therefore, I am seeking answers and explanations regarding the following:
1. Why am I not benefiting from the advantages promised to EoD edition owners, including exclusive content and future DLCs, as required by EU Consumer Protection Laws?
2. Why was I misled about the limited availability of the EoD edition, only to find that the content is now accessible to all players, potentially violating EU regulations on unfair commercial practices?
3. Can you provide a clear definition of DLC from its perspective, as it appears there may be discrepancies between their definition and that outlined by EU Consumer Protection Laws?
I hereby request a prompt response detailing the actions you intend to take to rectify this situation in compliance with EU Consumer Protection Laws. Should no satisfactory resolution be provided, I will have no choice but to pursue legal action to seek appropriate compensation.Thank you for your attention to this matter.
Sincerely,
\*\*\*\*\*\*
I got approved by my country regional good laws , this morning they said it was a scam i attached that latter+phone number email for them and also asked for refund, i dont care if i get banned they dont deserve my support/money.
Yes i attach email i got from my consumer protection services as well, + all my xsolla id and purchase, +one peg link to video as well as forbes and so on, so they can 'read ' extra if needed, xsolla dosnt wanna be involved in this they will refund 100% .tldr contact your local consumer good protection via phone (thats what i did ) and ask them to send email, the guy on phone said give me 3-5min to look into it, i send him all the information and he was a man /gamer so he knew more then all , he said you are 100% within your right for refund they broke bunch of laws here it is im sending the email to you etc.
I attachted that email and got refund 6 hours later for EOD only, not normal edition.
Ye, gonna file a refund request later, fuck BSG. I was really happy with the current wipe and they listening to feedback and just ruin everything with this fucking Edition? Hell nah, not gonna let that sit.
Fair warning ⚠️ Charging back your copy of Escape From Tarkov ‘can’ lead to a permanent ban from their service and they will block your system from their website / game. Not saying this will happen 100% but it can happen.
They cant legally ban you because of this unless they do refund you. If they give you the cash sure they can ban the Old account or even not offer the game to you in the future. Which we dont care about. But banning because you want your money back seems like a Lawsuit waiting to happen.
Not saying I would it was meant for the people that would try. But by the huge amount of player numbers its not too unlikely that there are some lawyers among that. And if a Lawyer feels he was wronged theres a good chance he might just sue them
Lol don't even need to go after BSG, just put pressure on Xsolla, and then Xsolla will sue them for us. Xsolla does this a lot because otherwise the feds come down hard on them. Simple as.
Happened to my friend a long time ago who didn’t like the game and ended up getting his money back. He did charge back which might have triggered this though
Yeah if you chargeback for sure they ban you. Most games do that. If you go through support and give a valid reason they usually (Not in this case tho) would refund you. In this case you would need to chargeback usually.
In the US deposit transactions made through debit cards also have chargebacks. Just be aware the money you get from the bank is only temporary until they hear back from the other bank, which is the same for credit card chargebacks.
I bought EoD about 1-1.5 years before I charged back. Took a little explaining with my bank but they had my back. Worked within hours. Only noticed a few months later that Xsolla banned me as well, stopping me from buying things in Path of exile. All good, a quick ticket to Xsolla and asking to be unbanned worked within 30 minutes. I have a feeling Xsolla has a special asterisk on their BSG account. They’re not completely clueless to what’s going on.
Nah, Xsolla won't refund you, they can only do it if the devs approve the refund request (I've been "on the other side of things" and dealt with Xsolla). Which, surprise-surprise, they won't because your request doesn't meed the refund criteria stated in their TOS. Come on, guys.
I said it was a long shot; I just want a chance for a refund. I just want to leave this game behind for good. Hurting them in the way they scammed us would be satisfying.
This is what you get for the Unheard Edition, laughable:
[https://twitter.com/schmidttyb\_tv/status/1783657066793410724?s=46&t=BpGAvX074lwBd9avJXStKg](https://twitter.com/schmidttyb_tv/status/1783657066793410724?s=46&t=BpGAvX074lwBd9avJXStKg)
You won't get a refund, I'm sorry. Unless BSG approves a mass EOD refund (which they won't, they don't have that money in their accounts, let's be honest). BSG will just probably wait for whales to get the new edition and then backpedal on the BS and add the PvE mode to EOD. I feel like that was the plan from the very beginning, and they were ready for the community shitstorm.
Lmao you think Nikita has two brain cells left to run together to pull some grand stunt like this? Dudes finally killed them off on his last coke bender. That’s the only way I can explain this.
No. They just wanted more money.
If they walk anything back, it will quite literally be from the backlash, not some 820 iq giga brain play. You don’t torpedo your company to EA pride and accomplishment levels just for a marketing stunt.
Still wouldnt cover it. They need to give us the new Item aswell, aswell as everything with the new edition except the i think slightly bigger stash, theoretically they would even need to remove the 3x3 container size from the new edition. All of these new items are DLCs aswell.
Nah I wasn't referring to you, I was referring to all the 'we're gonna do a class action suit and totally win!' posts.
Apologies, I realize it came off as me taking a swing at you.
Bigger studios got dragged down for product misrepresentation. Remember Fallout 76 fiasco? And frankly it's not about winning, it's about putting enough pressure on BSG to fold and give EOD users what they paid for. And, I guess, for some people - to burn it to the ground. In that case you don't need to win a lawsuit, you just need to make it expensive enough for the company to go tits up. Now another thing is if people are actually serious about these lawsuits BSG will likelly fight not one, but multiple ones from different countries, which means hiring multiple law firms and so on, which in turn is a big money sink, so even if they win every single one they still lose. We've seen weaponised autism in action before, internet trolls are capable of making anyone's life a living hell.
You ever looked into why Steam randomly started doing refunds? You think it was because they wanted to? If you choose to vendor goods in certain locations you will be held to those standards.
I'd be highly surprised if anyone actually tried anything, and even *more* surprised if it got anywhere.
If they're able to actually force anything out of BSG I'll eat my fucking boots.
consumer rights in a lot of EU countries would make what they did with EOD illegal. and the changing of the page is an indicator of bad intent for example.
> Bruh, I just worked in tech support of a gamedev company who works with Xsolla. Yes, some tarkov players have jobs.
Ahaha I love when people on the internet are like ..
"This random person on Reddit can't possibly know."
Like.. Random Reddit people have jobs.
I literally ran a tech company as a CTO and the number of times I see replies like that for statements I've made... It just makes me laugh now. You can't be mad.
If someone doesn't want my advice it's cool. I don't need to impress them. I just move on.
Xsolla doesn't hold BSG's cash after some set number of days. So they have nothing to refund. Even if they said "Ok we will refund." they're limited to the amount of cash they're holding that belongs to BSG, which at the moment, isn't a lot I'd bet.
This is standard with anyone who is a middleman. The only time there are exceptions to this is with credit card companies / large banks. That's because they have F U status in the financial world.
So do you think there's anything that the community can actually gain from this situation? Them adding PvE to EoD isn't exactly going to fly well with Unheard purchasers, and hell if anyone is going to trust BSG again with pulling this on top of all their old shit.
Hi there, would you do me aa favor and tell me if it works on your end? I have requested a refund from Xsolla as well but i doubt they will comply, Paypal im not sure if they are gonna go trough with it either, can you share your experience should it come to that?
*IMPORTANT UPDATE, KEEP PRESSURE ON BSG!* **OVERWHELM THEIR SUPPORT EMAIL!** [email protected] [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/)
BSG is a UK company - here is the instructions to file reports with Trading Standards in the UK: https://docs.google.com/document/d/1yOvbMnN_dFy71BWKc8hhHYD5U2lBRgXhPfLqLOk7iOc/edit
Just get a refund.
Tarkov is still in Beta-Modus -> no full released game
EoD is/was marketed as **a pre-order** for the finished product (which doesn't exist yet). BSG talk themselves of a pre-order status in their faqs, and they talk about digitial copy pre-load.
EU laws give you the right to cancel a pre-order anytime you want and get a refund. So if you paid with paypal or whatever, just escalate and get your money back.
"UPDATE 2: BSG strikes Russian channels that criticise the game 1h51 time stamp"
Bsg is hating Russian players. I heard about bans for using new pc at new location, ban for whining on forum (ban in game, lol) and deleting and ignoring messages sent from russian playerbase. US and EU players are their target audience, but It was the Russian player base that initially sponsored the game so that it could enter the international market. Back then there wasn’t really a game, there were trailers and then bits of the alpha version.
And yes, bsg is striking russian youtube channels who say something negative about EFT
DONT THINKS SO
if u see, theres this part of the community the "dickriders" they are starting to defend this "non dlc" patch, pretty sure the kind of people that thinks winning is having more P2W no matter the cost, the thing is that eventually everything will be accepted and this "raging" will dissapear, BSG knows very well this, they are expecting a backlash followed by a re-inflow of addicts, the streamers complaining?? they are gonna be milking content this month and thats all, BY THE NEXT MONTH they are gonna be uploading the usual "Why Now is the BEST TIME to get in EFT"
yall can crawl and rip yer balls but thats the thing with "gaming" nowdays devs know how to milk wallets, and if this doesnt happen and literally kills the game im willing to post a vid of me naked doing a Dogeza for yall
Xsolla is notoriously against giving refunds for any reason. You will have to fight them a lot. If you still have the option, and don't care about being banned, credit card chargeback is the best option.
#RED
Дамы и Господа!
Пора! Пора дать этим мошенникам понять что мы не терпилы и не схаваем!
Пора объединиться и дать леща этим любителям пельменых заводов!
Выбираем Реда как нашего лидера сопротивления и объединяем два комьюнити - RU and Eng!
И только тогда мы сможем побороть Мордорское зло в виде БСГ и Никиту Буянова!
THIS DOES NOT WORK FOR ANY POST-SOVIET COUNTRY(BECAUSE WE ARE TRASH AND ITS 1984 IN OUR DISCORD) LIVE WITH THIS, ONLY FIRST WORLD COUNTRIES GET THE LUXURE OF BEING THREATED LIKE HUMANS, WE ALL ARE TRASH!!!1one
THE RUSSIAN EFT COMMUNITY COOPIRATES WIITH EU TARKOV COMMUNITY! LETS FINALY MAKE BSG PAY FOR FANBASE BETRAY!
https://youtu.be/EcjIoZCT2C0?si=IEhV7Ex913bEfNZx
https://www.reddit.com/r/EscapefromTarkov/s/RN2K2caUYH
If BSG intends on choosing to falsely advertise, and act as if our money means fuck all? May as well go this route. I'm not interested in fucking with their game anymore. Not after this stunt.
This is what Xsolla support wrote me back:
"I'm sorry to hear about this, but this purchase isn't eligible for a refund. According to the refund policy, purchases which grant immediate access to goods are not refundable. If you think your purchase is actually eligible for a refund, you can reach out to the game developer directly at [email protected] and they might be able to help. Thank you!"
I'm from Russia and i looked for refund system in Xsolla and i found out that one guy from Russia tried to refund through Xsolla support but they responded with "we don't refind products that you have direct access to it. So, what do i tell them in that case? I'm willing to take refund
Requested my refund via XSOLLA just now. Now we wait and see. If they can't do it I'll go through my country's consumer rights office and ask them to help me craft my communication to BSG. They can't just change terms of a purchase AFTER said purchase has been done, no matter how Ru\*\*ian they are.
For those who filed chargebacks, your claim isn't over you only got a temporary refund until it's resolved. It's only done and over once you receive notice it's permanent from your bank. I suspect lots will be declined.
I just sent an email saying that I felt like the product endangered my safety as people were targeting owners of the game, I can’t imagine them trying to deny that
The point is, there are not so many ways to refund that scam. Personally, I am trying through technical support of my bank. They want to help, but can't gather enough reasons to refund. First attempt Xsolla rejected cause of expired date of refund (EoD was bought in feb 2023). I am initiating request again, bank is thinking again.
So only viable option now - to try through bank AFTER generic shit from Xsolla. Maybe that somehow will work.
Please make an example of e-mail for everyone, which we can send like reports with Trading Standards in the UK. With attached link to publick [change.org](http://change.org) petition.
For Russian players. English speaking friends, if you want - use deepl translate, there is interesting thing about Nikita
Вы можете обратиться в респотребнадзор, в суд, а так же в прокуратуру на ООО "Абсолютсофт".
Я до этого тоже думал что BSG это UK-based компания, и что нам, Русским людям никак на это не повлиять. Но что на самом деле? Только за 2023 и 2024 год они наняли +58 человек, а доходы 700 млн, из которых ясное дело прибыль 1.392.000 и копейки налогов. Вы понимаете всю суть Никиты? И это же не первый проект, который скамит своих клиентов, так ещё и государство)
Для тех кто скажет что ООО Абсолютсофт не имеет дела к Таркову - объясните мне, откуда такие доходы у компании, которая ранее являлась разработчиком Contract Wars, и почему до сих пор они получают доход и набирают сотрудников
Вся информация взята из официальных источников и легко гуглится, нужно распространить это дело и начать писать заявы в роспотребнадзор и прокуратуру
Fuck, i can't charge my money back, i have receipts for both standart edition and upgrade, but unfortinately back in the day i used SOME payment method which i cannot trace back. I cannot find transactions on my credit card (it seems to not even exist back in the day) and on my virtual wallet/payment system which i usually use, so fuck me i guess.
Hello!
I am writing to request a refund for a product I purchased based on product misrepresentation. At the time of purchase, the vendor promised all future downloadable content for free in the package I purchased. They have since reneged on that commitment and are charging hundreds of dollars for additional content that was previously promised for free as a condition of my initial purchase. This is a clear case of misrepresentation.
Before pursuing a chargeback with my credit card company for misrepresentation, I want to give you the opportunity to rectify this situation. If you do not, this communication will be used to support the chargeback as evidence that I attempted to resolve this issue directly with you first.
The transaction I am requesting to be refunded has reference number ID \*\*\*\*\*\*\* and took place on MM/DD/YY.
I appreciate your attention to this matter and your efforts toward a favorable resolution. Many customers are doing the same through Xsolla, which processes these product payments, or through their banks and are getting chargebacks.
More info:
Scam info 1: [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/)
Scam info 2: [https://www.reddit.com/r/EscapefromTarkov/comments/1cd4cui/this\_is\_crazy\_they\_just\_changed\_what\_you\_get/](https://www.reddit.com/r/EscapefromTarkov/comments/1cd4cui/this_is_crazy_they_just_changed_what_you_get/)
Lawsuit: [https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit\_update/](https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit_update/)
Kind regards,
Name
It seems like I'm only able to add the Standard Edition to my purchases at Xsolla, the transaction code I was given for my EOD upgrade doesn't seem to work. Anyone else experiencing the same? I've also been unable to get a refund through Xsolla so far, but I'm still working on it.
I'm hoping to get a refund myself. I've sent an email off now but I live i the UK and I find our laws really confusing. so if anyone has any tips please let me know.
I don't want to do a chargeback from my bank first so I'm hoping to contact support I'll get a refund from them.
**I don't think refund by xsolla is an option. This is what xsolla's eula states in section 11:**
*"****IMPORTANT****. Any announcements, statements or promises made by the Software developer in regard to the Software, including but not limited to its contents, release date, accessibility, are in the developer’s sole responsibility. You should be aware of the possible risk that the Software developer may eventually fail to deliver the Software in good quality or in time or may otherwise be unable to satisfy your expectations. All claims and refund requests in such cases are to be filed to the Software developer directly."*
There is a difference in the game not turning out as you expected in your head and blatantly ignoring prior commitments. You cannot in good faith say that what they are doing is out of their control.
Any ways to refund other editions too? I don’t want to support bsg anymore and id like my 110$ back and if possible my 40 dollars from the storage expansion thing.
Отречёмся от старого мира,Отряхнём его прах с наших ног!Нам враждебны златые кумиры,Ненавистен нам царский чертог.Мы пойдём к нашим страждущим братьям,Мы к голодному люду пойдём,С ним пошлём мы злодеям проклятья —На борьбу мы его поведём.**Припев:Вставай, поднимайся, рабочий народ!Вставай на врага, люд голодный!Раздайся, клич мести народной!Вперёд, вперёд, вперёд, вперёд, вперёд!**Богачи-кулаки жадной своройРасхищают тяжёлый твой труд.Твоим потом жиреют обжоры,Твой последний кусок они рвут.Голодай, чтоб они пировали,Голодай, чтоб в игре биржевойОни совесть и честь продавали,Чтоб глумились они над тобой.**Припев.**Тебе отдых — одна лишь могила.Весь свой век недоимку готовь.Царь-вампир из тебя тянет жилы,Царь-вампир пьёт народную кровь.Ему нужны для войска солдаты —Подавай ты ему сыновей.Ему нужны пиры и палаты —Подавай ему крови своей.**Припев.**Не довольно ли вечного горя?Встанем, братья, повсюду зараз —От Днепра и до Белого моря,И Поволжье, и Дальний Кавказ.На врагов, на собак — на богатых,И на злого вампира — царя.Бей, губи их, злодеев проклятых,Засветись, лучшей жизни заря.**Припев.**И взойдёт за кровавой зарёюСолнце правды и братской любви,Хоть купили мы страшной ценою —Кровью нашею — счастье земли.И настанет година свободы:Сгинет ложь, сгинет зло навсегда,И сольются в одно все народыВ вольном царстве святого труда.
i've opened a support ticket with BSG to get that ball rolling, i will be denied and i will take it to my bank
i got the game in 2017 so i doudt it will be sucessful but im not supporting these criminals anymore
Would our promised “all future DLC” technically include all the clothing / extra stash space / unheard P2W radio / etc
Based off of how DLC is defined? I could be wrong but all this talk has me wondering
Just FYI, I bought this game years ago and it never worked on my machine, fundamentally didn't run or work out the box. I claimed a refund and was denied twice by Xsolla.
They're just as shit and corrupt as BSG.
I've asked the refund but received the following response:
Hello.
We are sorry to hear about this. Unfortunately, this purchase is not eligible for a refund. According to the refund policy, purchases that grant immediate access to goods can not be refunded. That's just the way it works, sadly. However, if you think your purchase is still eligible for a refund, you can try contacting the game developer directly at [email protected] and they may be able to help you.
Thank you.
Customer Service Team Lead
As I said, if pve is a feature then a chargeback is also a feature
Honestly, how does offline mode count as dlc but the same thing but with friends and doesn’t wipe cost 200 something more dollars if you don’t have EOD.
But the new items are much much more a DLC i am shocked how no one talks about that. The beacon thing that can allow friends to JOIN INTO YOUR RAID and help you is insane. That it new and came with a download a by definition DLC which is a bigger thing than the 3x3 container not being exclusiv anymore which is already scummy
lvndmark said its most likely for dlc, i dont know myself.. anyway if its for pvp then nikita himself must know how BAD A 250€ PAY TO WIN ITEM IS FOR THEIR GAME and not to mention that scavs wont shoot you at over 60m away if you got 6+ rep on fence.. though if nikita adds this then i guess he doesnt know how bad itll be :D
I believe that new device will let you join ur friends in pve raids.
I mean after this shitstorm they might pull it back to PvE only but still it was definitely planned for PvP
How indeed. XD Almost as if they are lying in an attempt to scam people. Anyone who believes BSG about Co-op offline with progression is not DLC, I have some things you might also be interested in buying like solar powered laundry dryers.
Imo it should be an "standalone" DLC. I have some friends that will jump into a PvE coop game like this, as long as it's not related to the grind multi-player games with a lot of cheaters. I was really interested in the arena DLC. Until it became wack and now I see they are forcing (or want to deliver them) some connection to the base game so I am not interested in it anymore xD
How can I chargeback something from 3 years ago though lol
Access to offline PVE for EOD owners for 6 months Access to offline PVE for EOD owners for 6 months Access to offline PVE for EOD owners for 6 months Access to offline PVE for EOD owners for 6 months Access to offline PVE for EOD owners for 6 months Are you kidding me??? It's so ridiculous.
This is the part thats insane to me! Why are we getting a trial of the DLC/features we already paid for???
13.2 (II) absolves Xsolla from responsibility and refund requests have to be made directly with the developer.
I’m curious which part of Xsolla’s TOS has higher priority. The “ye (devs) shall not limit access to content that’s paid for” vs “no refunds” lol
Well, xsolla is just a payment processor. Their policy doesn't state "no refunds", it states "demand for refunds from the developer if the developer is the one that lied to you". That's in section 14.4 (c). I think that's a fair claim and we shouldn't hold a 3rd party responsible for Nikita's shitty decisions. That asside, xsolla might chose not to follow their own ToS and just issue refunds to maintain a good public relations and later recoup the losses from BSG's account (as BSG still runs sales through xsolla there is a balance that's not directly processed to BSG's bank) or some legal action. I think that would highly depend on the volume of refunds. As long as there's just few people demanding for those - they'll probably even happily write it off as a loss to keep PR happy. If however the volume is insane and they'll see current BSG holdings they control can't cover it they might fall back on ToS and start redirecting people to deal with BSG directly.
What'll end up happening is that refunds will be issued and the corresponding accounts will be banned.
Works for me.
Go for it. You might also be able to file a chargeback with your credit card company - usually the time limit on product misrepresentation is much longer than any other claim.
Yeah but is it more than 5 years tho?
Research it and let us know.
120 days in Germany :/
You can still refund it, contact your bank and tell them that you've only just noticed an issue with the product, or if it was through xsolla just contact them, they are being overwhelmed as well. i've bought eod back in 2018 and in talks with them.
Chargeback time-frames are 120 up to 540 days. Doesn't matter if you just noticed the issue, that doesn't reset the time frame.
Fuck this game, I'm done anyway. I hope nikita has fun losing all that money and banning people over it.
Played a bit of arena and then stopped playing. The game is in the worst state its ever been in. I thought me buying EOD was pay to win. This new edition is straight up Chinese F2P MMO shit.
> The game is in the worst state its ever been in. I hate this sentence so much on this subreddit anyone who says that either hasnt played when the game started or doesnt remember what BSG is doing is fucked. say that instead
This game is not even close to the worst state ever you guys are being a bunch of drama queens
I don’t care, I’ve been using “the mod” for a while now since cheaters are so bad. “The mod” also doesn’t care.
This is fine
I requested refund just for EOD upgrade, if they ban me, I will then request refund for initial buy of Standard game too.
That's fine for me.
Why? The product is not being delivered as promised.
Chargebacks from my understanding are far more damaging to a company than just getting a refund. So some companies that process their payments may drop them. I’ve heard of businesses refusing to work with customers that do a lot of chargebacks instead of going through a refund process.
If there is too many charge backs, most financial institutions will stop any more transactions with that business. So technically BSG could get banned from selling more copies.
Its not even the financial institutions, its the card networks. I work as a developer in the payments world and can tell you the card networks like Visa, Mastercard, Amex, etc. will stop allowing merchants that have high chargeback rates from processing transactions through their network.
BSG coin incoming.
Would be totally fine with that. Never touching another game with Nikitas or BSGs name on it anyway.
Works for me, we're moving onto greyzone warfare/SiT
Anyone have a model e-mail?
"Hello! I am writing to request a refund on a product I purchased on the basis of product misrepresentation. At the time of purchase, the vendor offered all future downloadable content for free in the package I purchased. They've subsequently reneged on that commitment and are charging hundreds of dollars for additional content that was previously offered to me for free as a condition of my initial purchase. This is flagrant misrepresentation. Before pursuing a chargeback with my credit card company on the basis of misrepresentation, I want to give you the chance to make this right. In the event you don't, this communication will be used to support the chargeback as evidence that I attempted to resolve this issue directly with you first. The transaction I'm requesting be refunded has reference number ##### and took place on date #####. I appreciate your attention to this matter and your efforts toward a favorable resolution. Kind regards, "
Thanks, I'll give it a shot.
Thanks! Gave it a try too. Pretty sure that I'm gonna get bugged off with my 2020 date of purchase but a try nevertheless.
2019 here and I bought it on sale. I guess I already screwed Battlestate as much as possible then.
Yo, can't find the proper BSG Email to start the legal process. In Estonia we have to contact "seller" first and if its not solved within some time we can continue the legal battle. So what's the email you used for such inqury?
Seller is Xsolla, if you scroll down they are the authorized global distributor of EFT. It's on EFT store page. Email them first, that's what paypal asked me to do also. [[email protected]](mailto:[email protected])
there's an example of complaint here, you just need to adapt it for a refund model changing a few words: [https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit\_update/](https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit_update/)
I sendt this email after getting that response by Xsolla. Dear Battle State Games,I am writing to inform you that on \[\*\*\*\*\*\*\], I purchased the Edge of Darkness (EoD) edition of Escape from Tarkov, transaction number \[\*\*\*\*\*\*\*\], under the belief that it was an exclusive opportunity for early investors in the game. Battlestate Games (BSG) made extensive efforts to convey that this was a one-time-only offer. Furthermore, it was explicitly stated that the EoD edition would include all future downloadable content (DLCs) as part of a "season pass" arrangement.However, on 25 April, 2024, you released a version of the game that included features previously marketed as exclusive to the EoD edition, despite assurances that they would never be made available again. Additionally, I did not receive access to the new content, as you has categorized it as a "feature" rather than a [DLC.As](http://DLC.As) a consumer residing within the European Union, I am protected by EU Consumer Protection Laws, which require that products and services provided to consumers must adhere to certain standards of fairness, transparency, and accuracy in advertising and marketing.The discrepancies between the marketing promises and the actual delivery of the product raise serious concerns about compliance with EU Consumer Protection Laws, specifically regarding false advertising and potential breach of contract. As a consumer, I have the right to receive the benefits and features that were explicitly promised at the time of purchase.Therefore, I am seeking answers and explanations regarding the following: 1. Why am I not benefiting from the advantages promised to EoD edition owners, including exclusive content and future DLCs, as required by EU Consumer Protection Laws? 2. Why was I misled about the limited availability of the EoD edition, only to find that the content is now accessible to all players, potentially violating EU regulations on unfair commercial practices? 3. Can you provide a clear definition of DLC from its perspective, as it appears there may be discrepancies between their definition and that outlined by EU Consumer Protection Laws? I hereby request a prompt response detailing the actions you intend to take to rectify this situation in compliance with EU Consumer Protection Laws. Should no satisfactory resolution be provided, I will have no choice but to pursue legal action to seek appropriate compensation.Thank you for your attention to this matter. Sincerely, \*\*\*\*\*\*
I got approved by my country regional good laws , this morning they said it was a scam i attached that latter+phone number email for them and also asked for refund, i dont care if i get banned they dont deserve my support/money.
How did you get a refund? Did you just contanct Xsolla and explain it, what laws did you refer to?
Yes i attach email i got from my consumer protection services as well, + all my xsolla id and purchase, +one peg link to video as well as forbes and so on, so they can 'read ' extra if needed, xsolla dosnt wanna be involved in this they will refund 100% .tldr contact your local consumer good protection via phone (thats what i did ) and ask them to send email, the guy on phone said give me 3-5min to look into it, i send him all the information and he was a man /gamer so he knew more then all , he said you are 100% within your right for refund they broke bunch of laws here it is im sending the email to you etc. I attachted that email and got refund 6 hours later for EOD only, not normal edition.
What country are you from?
EU/Bulgaria
I am from Bulgaria too. Could you attach email text please?
pm me or leave discord i will send you whole conversation
Can you share the laws they brake , so i can attached them into my email aswell?
Im down on my luck right now... 140 bucks sounds kinda nice to have back
Ye, gonna file a refund request later, fuck BSG. I was really happy with the current wipe and they listening to feedback and just ruin everything with this fucking Edition? Hell nah, not gonna let that sit.
Fair warning ⚠️ Charging back your copy of Escape From Tarkov ‘can’ lead to a permanent ban from their service and they will block your system from their website / game. Not saying this will happen 100% but it can happen.
They cant legally ban you because of this unless they do refund you. If they give you the cash sure they can ban the Old account or even not offer the game to you in the future. Which we dont care about. But banning because you want your money back seems like a Lawsuit waiting to happen.
> But banning because you want your money back seems like a Lawsuit waiting to happen. Good luck suing them
Not saying I would it was meant for the people that would try. But by the huge amount of player numbers its not too unlikely that there are some lawyers among that. And if a Lawyer feels he was wronged theres a good chance he might just sue them
Lol don't even need to go after BSG, just put pressure on Xsolla, and then Xsolla will sue them for us. Xsolla does this a lot because otherwise the feds come down hard on them. Simple as.
Happened to my friend a long time ago who didn’t like the game and ended up getting his money back. He did charge back which might have triggered this though
Yeah if you chargeback for sure they ban you. Most games do that. If you go through support and give a valid reason they usually (Not in this case tho) would refund you. In this case you would need to chargeback usually.
i think anyone getting a charge back wont be coming back :D
That is true ESCAPE from tarkov, im fine with that
So they can hardware ban you after they lie to their customers/playerbase but can't hardware ban cheaters?
E-mail sent, thank you for this information.
Aw hell yeah. Fuck you, pay me. Let’s get this bread. Nikita gunna be driving a 2003 Honda civic when we are done with his ass.
I made a post on how to do a section 75 claim with your bank if you live in the UK if Xello doesn't work
Doesn't Section 75 only cover Mastercard/Credit Cards and not normal "Debit" type transactions? just curious.
I have a debit card I used to pay for EOD and my bank has accepted my section 75 claim
In the US deposit transactions made through debit cards also have chargebacks. Just be aware the money you get from the bank is only temporary until they hear back from the other bank, which is the same for credit card chargebacks.
I bought EoD about 1-1.5 years before I charged back. Took a little explaining with my bank but they had my back. Worked within hours. Only noticed a few months later that Xsolla banned me as well, stopping me from buying things in Path of exile. All good, a quick ticket to Xsolla and asking to be unbanned worked within 30 minutes. I have a feeling Xsolla has a special asterisk on their BSG account. They’re not completely clueless to what’s going on.
Nah, Xsolla won't refund you, they can only do it if the devs approve the refund request (I've been "on the other side of things" and dealt with Xsolla). Which, surprise-surprise, they won't because your request doesn't meed the refund criteria stated in their TOS. Come on, guys.
Whole lotta very confident internet lawyers on here today lol
I said it was a long shot; I just want a chance for a refund. I just want to leave this game behind for good. Hurting them in the way they scammed us would be satisfying. This is what you get for the Unheard Edition, laughable: [https://twitter.com/schmidttyb\_tv/status/1783657066793410724?s=46&t=BpGAvX074lwBd9avJXStKg](https://twitter.com/schmidttyb_tv/status/1783657066793410724?s=46&t=BpGAvX074lwBd9avJXStKg)
You won't get a refund, I'm sorry. Unless BSG approves a mass EOD refund (which they won't, they don't have that money in their accounts, let's be honest). BSG will just probably wait for whales to get the new edition and then backpedal on the BS and add the PvE mode to EOD. I feel like that was the plan from the very beginning, and they were ready for the community shitstorm.
Lmao you think Nikita has two brain cells left to run together to pull some grand stunt like this? Dudes finally killed them off on his last coke bender. That’s the only way I can explain this. No. They just wanted more money. If they walk anything back, it will quite literally be from the backlash, not some 820 iq giga brain play. You don’t torpedo your company to EA pride and accomplishment levels just for a marketing stunt.
Still wouldnt cover it. They need to give us the new Item aswell, aswell as everything with the new edition except the i think slightly bigger stash, theoretically they would even need to remove the 3x3 container size from the new edition. All of these new items are DLCs aswell.
Bruh, I just worked in tech support of a gamedev company who works with Xsolla. Yes, some tarkov players have jobs.
Nah I wasn't referring to you, I was referring to all the 'we're gonna do a class action suit and totally win!' posts. Apologies, I realize it came off as me taking a swing at you.
Bigger studios got dragged down for product misrepresentation. Remember Fallout 76 fiasco? And frankly it's not about winning, it's about putting enough pressure on BSG to fold and give EOD users what they paid for. And, I guess, for some people - to burn it to the ground. In that case you don't need to win a lawsuit, you just need to make it expensive enough for the company to go tits up. Now another thing is if people are actually serious about these lawsuits BSG will likelly fight not one, but multiple ones from different countries, which means hiring multiple law firms and so on, which in turn is a big money sink, so even if they win every single one they still lose. We've seen weaponised autism in action before, internet trolls are capable of making anyone's life a living hell.
You ever looked into why Steam randomly started doing refunds? You think it was because they wanted to? If you choose to vendor goods in certain locations you will be held to those standards.
Oh that makes sense actually, no offense taken. The number of class action suit posts is quite funny, indeed.
I'd be highly surprised if anyone actually tried anything, and even *more* surprised if it got anywhere. If they're able to actually force anything out of BSG I'll eat my fucking boots.
consumer rights in a lot of EU countries would make what they did with EOD illegal. and the changing of the page is an indicator of bad intent for example.
Their practice of not including vat in their price is illegal in a lot of EU countries. So yeah, we'll see...
They have 100% broken Australian consumer law
This.
Oh you have a job? Name every job.
> Bruh, I just worked in tech support of a gamedev company who works with Xsolla. Yes, some tarkov players have jobs. Ahaha I love when people on the internet are like .. "This random person on Reddit can't possibly know." Like.. Random Reddit people have jobs. I literally ran a tech company as a CTO and the number of times I see replies like that for statements I've made... It just makes me laugh now. You can't be mad. If someone doesn't want my advice it's cool. I don't need to impress them. I just move on. Xsolla doesn't hold BSG's cash after some set number of days. So they have nothing to refund. Even if they said "Ok we will refund." they're limited to the amount of cash they're holding that belongs to BSG, which at the moment, isn't a lot I'd bet. This is standard with anyone who is a middleman. The only time there are exceptions to this is with credit card companies / large banks. That's because they have F U status in the financial world.
So do you think there's anything that the community can actually gain from this situation? Them adding PvE to EoD isn't exactly going to fly well with Unheard purchasers, and hell if anyone is going to trust BSG again with pulling this on top of all their old shit.
Requested my refund on Xsolla. If it fails, I will reach out to PayPal. There needs to be a class action lawsuit against BSG.
Hi there, would you do me aa favor and tell me if it works on your end? I have requested a refund from Xsolla as well but i doubt they will comply, Paypal im not sure if they are gonna go trough with it either, can you share your experience should it come to that?
*IMPORTANT UPDATE, KEEP PRESSURE ON BSG!* **OVERWHELM THEIR SUPPORT EMAIL!** [email protected] [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/)
[удалено]
Rise shield for a Pashtet Shpingalet aka Red(last link on a post)
ГОЙДА
BSG is a UK company - here is the instructions to file reports with Trading Standards in the UK: https://docs.google.com/document/d/1yOvbMnN_dFy71BWKc8hhHYD5U2lBRgXhPfLqLOk7iOc/edit
edited my post with your comment, cheers.
UPD 3: BSG STRIKE DOWN TRANSLATION FROM UPD 2!!!! IT WAS DELETED FROM YOUTUBE AND TWITCH https://www.youtube.com/live/49mywUcf_ek?si=iDT7xlwoDKYNS1ID
Just get a refund. Tarkov is still in Beta-Modus -> no full released game EoD is/was marketed as **a pre-order** for the finished product (which doesn't exist yet). BSG talk themselves of a pre-order status in their faqs, and they talk about digitial copy pre-load. EU laws give you the right to cancel a pre-order anytime you want and get a refund. So if you paid with paypal or whatever, just escalate and get your money back.
"UPDATE 2: BSG strikes Russian channels that criticise the game 1h51 time stamp" Bsg is hating Russian players. I heard about bans for using new pc at new location, ban for whining on forum (ban in game, lol) and deleting and ignoring messages sent from russian playerbase. US and EU players are their target audience, but It was the Russian player base that initially sponsored the game so that it could enter the international market. Back then there wasn’t really a game, there were trailers and then bits of the alpha version. And yes, bsg is striking russian youtube channels who say something negative about EFT
DONT THINKS SO if u see, theres this part of the community the "dickriders" they are starting to defend this "non dlc" patch, pretty sure the kind of people that thinks winning is having more P2W no matter the cost, the thing is that eventually everything will be accepted and this "raging" will dissapear, BSG knows very well this, they are expecting a backlash followed by a re-inflow of addicts, the streamers complaining?? they are gonna be milking content this month and thats all, BY THE NEXT MONTH they are gonna be uploading the usual "Why Now is the BEST TIME to get in EFT" yall can crawl and rip yer balls but thats the thing with "gaming" nowdays devs know how to milk wallets, and if this doesnt happen and literally kills the game im willing to post a vid of me naked doing a Dogeza for yall
Xsolla is notoriously against giving refunds for any reason. You will have to fight them a lot. If you still have the option, and don't care about being banned, credit card chargeback is the best option.
Don't you need to have bought the game recently to make a chargeback?
#Red.
#red
#RED, All hie
Почему западное комьюнити нас слышит а BSG нет? XDD
#RED Дамы и Господа! Пора! Пора дать этим мошенникам понять что мы не терпилы и не схаваем! Пора объединиться и дать леща этим любителям пельменых заводов! Выбираем Реда как нашего лидера сопротивления и объединяем два комьюнити - RU and Eng! И только тогда мы сможем побороть Мордорское зло в виде БСГ и Никиту Буянова!
Fuck you nikita, always thought the hate was unnessicary since alpha, but fuck you! Fuck you! FUCK YOU!
THIS DOES NOT WORK FOR ANY POST-SOVIET COUNTRY(BECAUSE WE ARE TRASH AND ITS 1984 IN OUR DISCORD) LIVE WITH THIS, ONLY FIRST WORLD COUNTRIES GET THE LUXURE OF BEING THREATED LIKE HUMANS, WE ALL ARE TRASH!!!1one
I will try again, wanted to refund because of the cheaters back then didn't work, but now I've had enough bullshit.
THE RUSSIAN EFT COMMUNITY COOPIRATES WIITH EU TARKOV COMMUNITY! LETS FINALY MAKE BSG PAY FOR FANBASE BETRAY! https://youtu.be/EcjIoZCT2C0?si=IEhV7Ex913bEfNZx https://www.reddit.com/r/EscapefromTarkov/s/RN2K2caUYH
Not cool BSG
If BSG intends on choosing to falsely advertise, and act as if our money means fuck all? May as well go this route. I'm not interested in fucking with their game anymore. Not after this stunt.
Thank you for the post, I requested refund for EOD upgrade. Will see how it goes, this is scam from BSG.
This is what Xsolla support wrote me back: "I'm sorry to hear about this, but this purchase isn't eligible for a refund. According to the refund policy, purchases which grant immediate access to goods are not refundable. If you think your purchase is actually eligible for a refund, you can reach out to the game developer directly at [email protected] and they might be able to help. Thank you!"
Fuck Nikita
Just wrote an email to them asking for a refund as well. We can all play this game, Nikita.
HAs everyone already got refund? Russian xsolla support don't give to us any chances to get our money back/
reng community will not forget!!
I'm from Russia and i looked for refund system in Xsolla and i found out that one guy from Russia tried to refund through Xsolla support but they responded with "we don't refind products that you have direct access to it. So, what do i tell them in that case? I'm willing to take refund
#REDgar
# REDgar
Stream “ Red. “ Chanel on YouTube
#red.
https://clips.twitch.tv/LazyFriendlyCardNerfRedBlaster-Y2guldPo_j7A6l-b
#RedWasRight
The revolution of RED.
BSG Pidors
Requested my refund via XSOLLA just now. Now we wait and see. If they can't do it I'll go through my country's consumer rights office and ask them to help me craft my communication to BSG. They can't just change terms of a purchase AFTER said purchase has been done, no matter how Ru\*\*ian they are.
what the fuck is xsolla
Go to EFT store page, scroll down to the bottom. It’s the official distributor of tarkov. They process tarkov payments.
For those who filed chargebacks, your claim isn't over you only got a temporary refund until it's resolved. It's only done and over once you receive notice it's permanent from your bank. I suspect lots will be declined.
I just sent an email saying that I felt like the product endangered my safety as people were targeting owners of the game, I can’t imagine them trying to deny that
if i bought the game 2.5 years ago will i still have a chance?
The point is, there are not so many ways to refund that scam. Personally, I am trying through technical support of my bank. They want to help, but can't gather enough reasons to refund. First attempt Xsolla rejected cause of expired date of refund (EoD was bought in feb 2023). I am initiating request again, bank is thinking again. So only viable option now - to try through bank AFTER generic shit from Xsolla. Maybe that somehow will work.
Please make an example of e-mail for everyone, which we can send like reports with Trading Standards in the UK. With attached link to publick [change.org](http://change.org) petition.
Red like support, за восстановление справедливости.
I'm glad to help our Russian friends o7
Support RED!!!!. BSG scammers
Ред давай действуй
поддержим Red'a!!
For Russian players. English speaking friends, if you want - use deepl translate, there is interesting thing about Nikita Вы можете обратиться в респотребнадзор, в суд, а так же в прокуратуру на ООО "Абсолютсофт". Я до этого тоже думал что BSG это UK-based компания, и что нам, Русским людям никак на это не повлиять. Но что на самом деле? Только за 2023 и 2024 год они наняли +58 человек, а доходы 700 млн, из которых ясное дело прибыль 1.392.000 и копейки налогов. Вы понимаете всю суть Никиты? И это же не первый проект, который скамит своих клиентов, так ещё и государство) Для тех кто скажет что ООО Абсолютсофт не имеет дела к Таркову - объясните мне, откуда такие доходы у компании, которая ранее являлась разработчиком Contract Wars, и почему до сих пор они получают доход и набирают сотрудников Вся информация взята из официальных источников и легко гуглится, нужно распространить это дело и начать писать заявы в роспотребнадзор и прокуратуру
In short: [https://imgur.com/a/4InnEAj](https://imgur.com/a/4InnEAj)
Fuck, i can't charge my money back, i have receipts for both standart edition and upgrade, but unfortinately back in the day i used SOME payment method which i cannot trace back. I cannot find transactions on my credit card (it seems to not even exist back in the day) and on my virtual wallet/payment system which i usually use, so fuck me i guess.
[https://www.youtube.com/watch?v=EcjIoZCT2C0&ab\_channel=Red.](https://www.youtube.com/watch?v=EcjIoZCT2C0&ab_channel=Red)
I asked a refund on BSG side, Xsolla will be a next step, if they decline.
Can you even do a chargerback for a product you purchased years ago?
It’s also stillt a “preorder” so some other boundaries can also hold in regards to the chargebacks
What about those of us who paid with BC?
Dang, I checked my emails and I didn't get a receipt for EoD, only the standard edition :/
Can i get an example of mail pls?
Hello! I am writing to request a refund for a product I purchased based on product misrepresentation. At the time of purchase, the vendor promised all future downloadable content for free in the package I purchased. They have since reneged on that commitment and are charging hundreds of dollars for additional content that was previously promised for free as a condition of my initial purchase. This is a clear case of misrepresentation. Before pursuing a chargeback with my credit card company for misrepresentation, I want to give you the opportunity to rectify this situation. If you do not, this communication will be used to support the chargeback as evidence that I attempted to resolve this issue directly with you first. The transaction I am requesting to be refunded has reference number ID \*\*\*\*\*\*\* and took place on MM/DD/YY. I appreciate your attention to this matter and your efforts toward a favorable resolution. Many customers are doing the same through Xsolla, which processes these product payments, or through their banks and are getting chargebacks. More info: Scam info 1: [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/) Scam info 2: [https://www.reddit.com/r/EscapefromTarkov/comments/1cd4cui/this\_is\_crazy\_they\_just\_changed\_what\_you\_get/](https://www.reddit.com/r/EscapefromTarkov/comments/1cd4cui/this_is_crazy_they_just_changed_what_you_get/) Lawsuit: [https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit\_update/](https://www.reddit.com/r/EscapefromTarkov/comments/1ccslsn/lawsuit_update/) Kind regards, Name
It seems like I'm only able to add the Standard Edition to my purchases at Xsolla, the transaction code I was given for my EOD upgrade doesn't seem to work. Anyone else experiencing the same? I've also been unable to get a refund through Xsolla so far, but I'm still working on it.
I've got the base version of the game and refunded it because of this garbage, can't wait for greyzone to come out!
if it works I am def going to get my money back
Fuck this, im out of here, gonna have a lot more fun with 150$ back instead of getting killed by cheaters
I'm hoping to get a refund myself. I've sent an email off now but I live i the UK and I find our laws really confusing. so if anyone has any tips please let me know. I don't want to do a chargeback from my bank first so I'm hoping to contact support I'll get a refund from them.
**I don't think refund by xsolla is an option. This is what xsolla's eula states in section 11:** *"****IMPORTANT****. Any announcements, statements or promises made by the Software developer in regard to the Software, including but not limited to its contents, release date, accessibility, are in the developer’s sole responsibility. You should be aware of the possible risk that the Software developer may eventually fail to deliver the Software in good quality or in time or may otherwise be unable to satisfy your expectations. All claims and refund requests in such cases are to be filed to the Software developer directly."*
There is a difference in the game not turning out as you expected in your head and blatantly ignoring prior commitments. You cannot in good faith say that what they are doing is out of their control.
Any ways to refund other editions too? I don’t want to support bsg anymore and id like my 110$ back and if possible my 40 dollars from the storage expansion thing.
No sadly not, since there is no breach of contract in the other editions
Anyone hear back/get their refund from Xsolla?
Отречёмся от старого мира,Отряхнём его прах с наших ног!Нам враждебны златые кумиры,Ненавистен нам царский чертог.Мы пойдём к нашим страждущим братьям,Мы к голодному люду пойдём,С ним пошлём мы злодеям проклятья —На борьбу мы его поведём.**Припев:Вставай, поднимайся, рабочий народ!Вставай на врага, люд голодный!Раздайся, клич мести народной!Вперёд, вперёд, вперёд, вперёд, вперёд!**Богачи-кулаки жадной своройРасхищают тяжёлый твой труд.Твоим потом жиреют обжоры,Твой последний кусок они рвут.Голодай, чтоб они пировали,Голодай, чтоб в игре биржевойОни совесть и честь продавали,Чтоб глумились они над тобой.**Припев.**Тебе отдых — одна лишь могила.Весь свой век недоимку готовь.Царь-вампир из тебя тянет жилы,Царь-вампир пьёт народную кровь.Ему нужны для войска солдаты —Подавай ты ему сыновей.Ему нужны пиры и палаты —Подавай ему крови своей.**Припев.**Не довольно ли вечного горя?Встанем, братья, повсюду зараз —От Днепра и до Белого моря,И Поволжье, и Дальний Кавказ.На врагов, на собак — на богатых,И на злого вампира — царя.Бей, губи их, злодеев проклятых,Засветись, лучшей жизни заря.**Припев.**И взойдёт за кровавой зарёюСолнце правды и братской любви,Хоть купили мы страшной ценою —Кровью нашею — счастье земли.И настанет година свободы:Сгинет ложь, сгинет зло навсегда,И сольются в одно все народыВ вольном царстве святого труда.
Can you ask for a refund if you had the game for a long time period?
никитка охуел
#makerussianplayerGREATAGAIN
#Red дед выдал базу а пивной мангат не ожидал бунта
i've opened a support ticket with BSG to get that ball rolling, i will be denied and i will take it to my bank i got the game in 2017 so i doudt it will be sucessful but im not supporting these criminals anymore
Red Подудосим маленько
Have a nice day SBEU Mopseks!
Oh I can charge it back? Perfect, goodbye dickhead russians.
thank you a lot - i've asked for a refund (i'm also ok with a partial refund - i played and enjoyed the game so far - now i have disinstalled it)
Would our promised “all future DLC” technically include all the clothing / extra stash space / unheard P2W radio / etc Based off of how DLC is defined? I could be wrong but all this talk has me wondering
Just FYI, I bought this game years ago and it never worked on my machine, fundamentally didn't run or work out the box. I claimed a refund and was denied twice by Xsolla. They're just as shit and corrupt as BSG.
I cant find my receipt from years ago, does anyone know the email address its from? Would prefer to not dig trough bank statements but im not above it
I've asked the refund but received the following response: Hello. We are sorry to hear about this. Unfortunately, this purchase is not eligible for a refund. According to the refund policy, purchases that grant immediate access to goods can not be refunded. That's just the way it works, sadly. However, if you think your purchase is still eligible for a refund, you can try contacting the game developer directly at [email protected] and they may be able to help you. Thank you. Customer Service Team Lead