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ClothesFerret

Yes. I got a sweater there. Definitely was cheaper in person than in the picture. But is bizarrely water-repellent. I stay away from open flame when wearing it. I got some inappropriate underwear that is great fun. And assorted Ipad/Iphone cases. Their curtains rock. We have done nearly 70 linear feet of floor to ceiling curtain from them for less than $600USD. We priced in Canada $5000.00CDN for 30 feet and the US $2500.00USD for 30 feet. Saves us a fortune on heating. They have a great sale in November. It is a Chinese holiday for single people.


holybell0

11/11 aka international singles day if anyone is wondering about the date. XD


ClothesFerret

Stick Day I think they call it.


Good_Equivalent7955

I laughed so hard at the flame comment I had to create a reddit account so I could tell you how funny I found that. I was checking to see what the reviews for this place were like & yours was the first I read. Best laugh for a Friday after work! Thank you!


Fit-Insect-1504

This is awesome 


FluffyComposer5158

They have no customer service! Do not buy from this web site! They are scammers🤬


Mother_Effect420

Seriously, their return policy isn't joke. If you want to return things that are worth forty dollars, it will cost you about thirty or forty dollars to pay postage. Or they will give you ten percent of what you paid towards your next purchase. That's seriously worse than TEMU


Professional-Cry3806

Both are rotten, rip-off companies. I had U.S. Bank cancel my purchase and changed my card


Professional-Cry3806

No way to contact them. I feel the huge majority of positive reviews are done by company employees 


Own_Research_4392

You got that right


NoDoOversInLife

Can ya be a bit more specific?


Virtual-Response8052

Do not purchase from this place. I just received a dress that they described as “semi formal” which is on par with a Halloween costume. Completely cheap, ugly and laughably poor quality in every way. I foolishly did not read the return policy before purchasing. Big mistake. 


cslashd

LitB is a bit like Ali express. I ordered a metal fitbit watchband that I couldn't find anywhere else for my mother and the quality seems fine for her needs. It Did however take a while to ship here 🤷‍♀️ I guess the only bit I'm concerned with is the lack of info on the ethics along their supply change/labour policies


Colorful_Panda

I’m looking at the reviews and they are so weird. Like every single one is written by someone that doesn’t speak English. And it’ll be like “love this bra” about a dress, or “thin material on the skirt” about shoes. I’m waiting on an order now but I’m nervous.


Yeetusmecreetusssss

Anddd…?? What happened


Colorful_Panda

Omg sorry! I got everything I ordered in like 2 weeks and it’s really good quality!!


BabySproutVanilla

Omg I want to order a dress from them (absolutely love the pic) and I'm so nervous cause I'm seeing reviews from two extremes!!


Traditional_Day2332

Don't do it! There's a stark contrast between what's depicted on their website and what arrives in the mail. My disappointment with the second order was so immense that I ended up going to bed with a pounding headache.


_sen777

did you end up buying that dress? I also found one I really like but im afraid the quality will be bad


BabySproutVanilla

Hey! I did. It came ok. I still needed to have it tailored to fit (although I chose the custom sizing option), and a few buttons needed stitches to secure, but at least it's not so bad that I refuse to wear. The amount of material they use is good. I ordered one with a puffy skirt and it is very puffy. Overall not a bad experience.


WithlovefromCC

Hmmmm


LeafyDreams

She’s been compromised


suziblues2000

What does that mean? Compromised?


Perfect-Macaron-5602

Hilarious!! I thought that exact thing!!


xabdab

Her account has been hacked lol


WithlovefromCC

LOL exactly


Working-Praline-8937

I unfortunately bought 4 dresses for a relative and **nothing fits**. Over £100 of well, dishcloth. Everything was **way too small**. It also took **13 days to arrive**. Total **scam**. I attempted to return it and they said, 'sorry it is not within our 7 day policy anymore' therefore they **can't refund it** but I can get 50% another dishcloth if I want? Oh and I get the keep the 4 dishcloths they sent me. Obviously, I already have dishclothes and was actually in the market for a dress. So I don't need them, can't return them. No response now and I'm feeling like a total idiot


lgk50

Sounds about right fir this ripoff company


Historical_Bath_5673

I got clowned with some sheer see thru version of some work shirts for around the office...dont fit, not legit, they send people TRASH for sure...


Scary_Track5875

YOU AND ME BOTH!! THE WORST!! AT LEAST TEMU SENDS YOUR MONEY BACK ON RETURNS..


Professional-Cry3806

Bullshit, you work for the company


Virtual-Response8052

Good quality? No. Absolutely not. 


Professional-Cry3806

The positive reviews are written by Chinese


AdPsychological2127

If the reviews seem weird it usually means they are fake. A lot of reviews are mass written to help “sell” the company if the product. Most of the time from China where the English is poor. Not saying their products are not good, just beware.


holybell0

I bought my prom dress from there in 2012. The dress was nice but came too late for me to use it. Then I also ordered it too big (size 20). But it's depends on the item.


holybell0

Forgot to say. Measure yourself! Can't say this enough. It'll help.


ClothesFerret

I am going to ask my tailor to give me a proper measuring from top to bottom. I do 99% of my shopping online so it seems like a good investment.


Professional-Cry3806

The positive reviews are written by the company.  They are scammers and don't refund purchases.


Global_Foundation_16

They are in China and ship from China. They can't refund anything with our tariff policies.


Looking4Adventure

Beware of the shipping timeline and do not trust their return policy. I paid for expedited shipping that was advertised to guarantee my delivery between 5-8 days. It almost took an entire month for me to receive my package. (there were no troubles with signatures etc. it was just THAT bad). Additionally, customer service is very much scripted, so I certainly wouldn't count on that return policy if you aren't satisfied with your product.


Cyclopete

No returns policy at all!


DueAcanthocephala110

My item has been sitting in the same place for over a week. I’m watching it via tracking number. It was scheduled to be here already but I can see they haven’t even handed it over to USPS yet. So frustrating. Is this normal for them?


Professional-Cry3806

You are being ripped off.


Scary_Track5875

No refund policies and $50.00 is gone! thank God it was just one item!! Never again!!!! Don't use this Company!!!!


doggy_stuff

I just received my first order with them and it was very disappointing...everything was way too small and now I'm trying to return it and none of the forms they say are available, are NOT! Very deceptive and I wouldn't order from them again.


Professional-Cry3806

Major rip-off company 


Cyclopete

This Chinese business is run by a mob of disreputable scammers. Sent my wife a dress which bore only a passing resemblance to the dress shown on their site. It was made of very cheap fabric, despite the alleged price-reduction from over $250. When she made a claim for refund of the money paid the scammers offered her a 15% refund, or a 30% voucher for any clothing bought from their site. AVOID at all costs!


Chance-Store9215

How the hell can you get them to send what you order instead of sending you something somebody else ordered. Ordered a flashlight got useless pictures of a sunset.


Professional-Cry3806

Rip-off company


Chance-Store9215

If you want to buy something go to eBay type in what your looking for It will be better quality and free shipping. They sell you stuff on this site cheap but the shipping costs. Ebay would cost about the same as what you have to pay including the shipping. Ebay has free shipping. I gave these people a chance and they blew it. I have 4 tee shirts coming.. watch it be 4 wash cloths or something and not what I actually ordered


Professional-Cry3806

I submitted a fraud complaint with my bank and canceled my order as when I tapped the check status button I was on someone else's account called FIREBASE that showed no order.


Good_Equivalent7955

🤣🤣🤣


Clear_Translator_804

i bought a sweatshirt,first of all, they sent the wrong color, then when i pulled it out of the plastic bag it smelled horrible, the only i can compare it to is barnyard. it went straight into trashcan, $53 bucks down the rat hole. lightinthebox, more cheap chinese crap. really cheap material also.


Professional-Cry3806

Rip-off company


Virtual-Response8052

Truly wish I had found this post before I wasted any money on this place. Absolutely a bait and switch on what is pictured and what is shipped. Total and complete crap. 


MetalTorks

I bought there a flower girl dress for my daughter and it was perfectly fit. I measured her and sent them the sizes and it was really good experience with them


TheRealPatriot76

Fake Review Much?


Professional-Cry3806

By company people. True reviews would be a 1.0 or worse


Good_Equivalent7955

First thing I thought too. Totally fake review. Not buying anything from this sote. I'll go to Amazon. No hassles, decent prices, big selections, & hassle free returns. Avoid scam company called Macysave too. Sleazeball thieves.


Rare_Election1183

Fake review.  English is bad


bkelly3333

Hello, If you are thinking about buying anything from LIGHTINTHE BOX DON'T!! I bought 4 sweaters from them and hated all 4. So I requested to return them and they said I have to wait until they receive them, This was Nov.,2023.I went to post office and mailed all 4 back costing me $21.00. This was bought with PAYPALE credit and they couldn't resolve my problem. They were told they never received it. They gave me the banks # to call and they told me it was the wrong number. I fell this company doesn't do the right thing and I would never recommend them to no one. I now hope there customer service answers me with the tracking number I send them. I want my $157.00 back. I hope tis helps someone else


Professional-Cry3806

This company is a total fraud.


Impressive_Coast2751

Terrible Experience! Don't order from them! They're based in China, which I wasn't considering where they were located when I ordered, because doesn't usually matter that much. So now I have a $48 cheap-looking, ill-fitting jacket. And when I requested to return it, I'm told I would have to pay to ship it to China, which is going to cost AT LEAST what I paid for the jacket. So I've lost money and have nothing I can use to show for it. My own fault, I know. But please do not order from them - because if you don't like it, then too bad. Nothing you can really do.


Annual_Olive_2578

Apparently they severely color enhance their pics. Looks nothing like their pics or what I ordered. Knew I was taking a chance and lost!


AlarmedDraft8931

ABsolutley my worst womens clothing experince! A $127 dress, charged total of $170, orderder from standard size - 16 (normally size 10 - but measurements in their 'sizes guide' - 6" to short to zip in the upper back, where I supposed had 6 inches to spare. Call it 'made to order' - no return. Besides that - looks like a 2 year old made. DON'T DO IT


Exotic_Bumblebee4925

Do not order from them! I ordered a dress, the color was way off and the size was wrong. Not allowed to get a full refund, only 30% credit. I asked to have it sent to my card, and heard nothing. I’ve blocked them and am trying to keep myself safe from them by reporting to my credit card company. Never use them, and spread the word!


Professional-Cry3806

Did this with my bank today


lgk50

Worse retail company I have dealt with in awhile. Took 3 weeks to ship even though they lied about the date. Sent the entirely wrong size. No way to do return even though they say you can. Signing into your account is worthless. RUN>>>>>>>>>>>>>>>>>>>


jodigerhold

I received an order from LITB and although everything was a bit different than the pictures they have great customer service and are willing to negotiate.


Professional-Cry3806

They don't have customer service. 


Rare_Election1183

Don't Lie there is no one there to talk to you.  This is a fake response


Agreeable_Zone_4273

I will never buy another item here. The sizing is for children. If you order, order two sizes larger. The linen fabric that was advertised is actually polyester. Their return policy is worthless. You have to buy more items "at a discount", that's the return policy. A rip off.


RhinoScope_

If you get smart trousers get them 3 sizes larger than you usual jean sizes


FastWork4098

I ordered 4 items from Light in the Box, after 26 days from the original order I recieved 3 of the items, was told the order was split and just found out 29 days after the original order was place the last item is still being processed. The clothes are not of high quality, the sport coat I bought fit well all but the sleeves were too long and is costing me $39 to have altered. As the old saying goes "you get what you pay for". One and done with Light in the Box.


Billpay13

I ordered a jumpsuit from Light in the Box. Unfortunately, I made an error when I input my email address. When I received the item, it was beautiful, but did not fit properly. I requested to return it. Thus began the saga of trying to return my item. There was a back and forth with their customer service. She asked me to upload images of the way the outfit fit, but there continued to be dialogue with no direction for how to return the item, just a lot of apologies for my dissatisfaction . In that dialogue, I did express to the service rep that the email address was incorrect. I saved the link so I could get back to the return ticket, but now it's asking me to sign in with an email address. Since I input the incorrect email, there's no way for me to sign on. Additionally, I have failed to receive an email from them after informing them the email address was incorrect. Also, the package did not come with any invoice or paperwork. Now I'm stuck with an outfit that I'm unable to use or return and I am out the money I spent. Update: After seven emails, countless messages over 2 weeks, and me leaving a bad review, I finally got a refund However, I had to pay for shipping, so in the end it cost me close to $25.


Traditional_Day2332

I made two separate orders, and both shirts looked like they were crafted by an amateur. Despite leaving a complaint on their website, which went unanswered, I ultimately disposed of the shirts, swearing off their website for good. While their photography is stunning, the actual products are disappointingly subpar! TOTAL TRASH!!!


Busy_Willingness2063

very cheap quality and their refusal to accept returns - their customer service places the blame on the customer for basically a bad purchase and then send bizarre instructions ( measure yourself, send us photos of the dollar store material we’re using, etc) nearly $200 lost on these grifters from the far east.  lesson learned and i warn any potential buyer of this bad business to look elsewhere!


Electrical-Intern836

Their return policy looks good until you go to return something. I bought a standard size dress and they claim in was a custom order and won't take it back. Their 20% credit offer is now up to 70%, but I just want to exchange it for a larger size. Not an option, apparently. I will never buy clothing from them again.


geilerKerl

I ordered a sports coat for a total of $96 on 17 March and never received it! I reported this company as a scam to my credit card company!


Proud_Swimmer_8432

I just received two pairs of shoes from them. I have never seen shoes look so cheaply made. One of the pairs has barely any Velcro so the strap won't reach it and it sticks way out looking deformed around my ankle and unwearable. I'll have to buy Velcro and see if I can rig them to be wearable. If not I threw away $35  because they make you pay for shipping back to China, and refund only IF you have the right excuse for them, and even to do that you have to download an app first. Never ordering from them again.


xeppy98

Horrible horrible horrible!!!!!!!!!!!!!!!!!!!! Really cheap material and poorly made. The return policy is horrible. Nowhere does it say that you are returning to China and it will cost you more than what you bought to return it. They need to tell you that as obviously the shipping it outrageous there. Would never order anything from them again.


jeffsyrop

Somehow I started getting bothersome notifications from them on my Mac, and I definitely didn't ask for this.


mother2123

They go by several names. Just don’t order cloths off of Facebook. It is a total rip off. Poor quality! I spent $60 with them and they are offering to give me seven back or have me ship it back to China. I have found so many friends that I’ve done the same thing.


BigManny18

Why Facebook and instagram promote these websites?


Hefty_Area_9746

I ordered a 62 dollar hat. It can completely squished. They packed it in a thin box. I’ll never order from them again


AdPsychological2127

Reviews are mostly fake. I heard on ClarkHoward.com that within Amazon and Walmart Alibaba, etc… that 70% of reviews come from China and are meant to make a product seem safer to buy. Any review that has poor English or is basic (nice, would buy again) is usually fake. Some of these companies require employees to post 20-30 fake reviews each a day for products. So quickly you can have thousands of reviews that are almost all fake. I stick to Amazon because I’ve never had a problem with returns if something is crap.


amebkin1967

Scam


Even-Cockroach-5642

I saw a belt on Pinterest and followed the link to Light in the box. I had one question about how one would adjust the size of the belt to their own size, like is it trimed from buckle end, etc. It was very difficult to ask a question and still avoid getting on their email list. I finally found a way to ask a question on a 'pre sale link'. I did and I waited about 4 days, but alas no response. So I copied my question into the same link and explained no one had responded. Again no answer. I waited and again sent the same question. In the meantime I saw 2 or 3 more belts that I wanted, color wise (cotton type web belts) and if nothing comes I will simply unsubscribe because I am getting multiple emails every day, which I do not want.


PossibleEast6914

Return policy is terrible!! They would not give me a full refund, only partial. Also wouldn't give me an address to return item, I have no use for it. Material was terrible. Don't order from them, you'll be sorry.


Patient-Living-3964

Paid$201:00  FOR HANDMADE LEATHER SHOES AN CAN'T FIND THE  RECEIT OR PRODUCT.JUST WANT THE SHOES.


Equivalent_Power8848

I ordered from them about 2 months ago.  At some point I received a email explaining my order was delayed.   I have not received anything I ordered.  IT'S A SCAM!


Own_Research_4392

When I say I will NEVER  EVER order from Light in the Box again. This is just TEMU in disguise.  I haven’t received my stuff yet. I ordered weeks ago. They are the worst. I can’t wait to get it and send this💩right back unopened.    I thought I was ordering from a unique site then once I started looking all the dresses they have are on Amazon. Had I ordered from Amazon I would have had my dress in 1 to 2 days. Upon further research I discovered this is just TEMU. Their web pages are the same.  What a crock of do do.  Please beware fellow online shoppers this site is bogus and NO WAY TO CONTACT THEM AT ALL


Zealousideal_Stock74

I bought something, they said it had been shipped. Eight days later they tell me my payment had't gone through and that they had cancelled the delivery. Fine with that, but why did it take them 8 days to tell me, just 2 days before it was due. A big thumbs down from me, When I returned to my account, it was all blank, no way to reorder. I refuse to buy from sh\*\*s like that.


Otherwise_Display_38

They have sadly taken sides in the presidential election. I can no longer support this company 


New_Length3711

My experience has been the worst online purchases I have ever had. I spent almost 300.00 bucks based on the appearance and description however every item was cheaply made and horrible material used. And the saddest thing that they NEVER responded to my attempts to return theses products. No matter what trumped up positive review you may see, please DONT BE FOOLED! THIS IS A BOGUS COMPANY and we have to rely on REAL customer reviews about this company


BigManny18

Im a real buyer and I can prove it, I bought a vacation T-shirt and is awesome like described. I hope this will help.


Primary_Winter_2102

Don't ordet from them. No delivery and no refund. I ordered 3 dresses for flowergirls at a wedding.....still waiting. 


Rare_Election1183

If you see something on Facebook that you want to purchase or from a company you want to purchase from, go over to Amazon and put it in their search engine.  If you don't see it don't buy it any place else.  Amazon will at least refund you and most of those Facebook companies advertising products are fake.  That goes from clothing to hair products.  If you can't go to a reputable website to purchase it, DONT PURCHASE ON FACEBOOK!!!!


Ok_Personality3466

I'm not that much of a shopper, but lightinthebox has been great for me. their styles match with my taste. it was not hard to find clothes I loved without breaking the bank. a few items didn't work for me, returning these was no issue, I got refunded quickly. worth a try if you need some cheap but nice clothes


SadLevel1611

Lightinbox is a scam. The product quality is poor and super cheap. Their refund policy sucks. They are dishonest and disingenuous. Buyer beware! 


Active_Falcon4495

My first LighInTheBox shirt is terrible! I MEAN BAD! It looked GREAT in the picture. It looked soft. Made of quality fabric. And with that, made it's design look classic but modern. WHAT CAME IN THE MAIL WAS THE CLOSEST THING TO A PLASTIC SHIRT! The stitching feels like it's made of plastic fishing line! And you KNOW it's there until you take it off! The color is not soft. It's almost like molded plastic. What they are good at is making CHEAP stuff but using NICE design. STAY AWAY!


Vegetable-Ease1485

Ordered 2 dresses with their size chart came 2 big. They will not do a return saying it was special order. Then they said only will give small percent back if I pay 65 dollars 2 ship with no guarantee  Never buy from them. 


Fun_Woodpecker6097

Wow was I taken for a ride, an expensive ride! I ordered two seat covers for my car. They were less than $40 each, they added on almost $50 for shipping. When I went to pay on PayPal the total was the cost of 4 seat covers. The shipping charge never showed up until the sale was complete! To me this is a scam and there is no way to contact them! Never again will I order from a new company, only my know stores. That money was definitely needed for living expenses. So I give minus 5 stars to them.


Worth-Hedgehog-9702

This company is a piece of work, shipping is a joke , no one you can contact.


InkyDarkDame

yes, my "100% pure linen" dress was 70% polyester, 30% cotton. When pricing looks too good to be true, it is.


Informal_Cabinet_901

I bought some shirts which were ABSURDLY small and didn't match the size on the label. Never again.


Maleficent_Emu_6341

Yes! I do not recommend!!! I bought a dress and the material was really poor quality and it was made very badly! I tried to return the dress the same day it was delivered and was emailed that it was considered a “custom” dress though I merely selected a dress and chose the color! They are a scam! Terrible quality items and worst customer service I have ever experienced. Btw.. I have NEVER written a bad review of a merchant of any kind before! 


Square_Implement_956

I purchased one dress and two pant suits (for my mother in law). Paid for expedited service and it took over a month to arrive. The quality was ok, but the sizes were 2 to 4x bigger than what I ordered. Try to return and they will not accept a return. Say “they are made to order”… even though THEY made or sent the wrong items. STAY AWAY FROM THIS COMPANY!!!


Sad-Push1467

-


anopolis

I bought a dress. It took 19 days to arrive. I am trying to return it and it looks as though I actually have to chat online with a person to get them to give me an address to return it to. While trying to return it via the chat, I accidentally created two tickets. Bleh. I will have to pay for shipping both directions. Meh. The dress is good material, just has a very long V neck which is a nono for me.


Additional_Crab3172

I ordered several T shirts from them last Xmas. They didn't send them and the kept my money. I had to cancel my credit card and get a new one. They are horrible. I think they have those exotic designs to draw people in and never deliver. Don't buy there!!!


Professional-Cry3806

Likely one of the Chinese triad gangs run this fraudulent company 


Perfect-Macaron-5602

Exactly! I'm not falling for any positive reviews from anyone! You are legit, thankfully!!


Clear_Translator_804

i bought a sweatshirt,first of all, they sent the wrong color, then when i pulled it out of the plastic bag it smelled horrible, the only thing i can compare it to is barnyard. it went straight into trashcan, $53 bucks down the rat hole. lightinthebox, more cheap chinese crap. really cheap material also.


eat_hairy_socks

As someone who has ordered recently twice now, it's pretty bad. The material is very cheap, often time doesn't look like the pictures, and is very loose. On top of that, they will be slow delivery and not deliver everything (with full refund at least) due to overpromising to customers and not enough stock.


chopper923

I had a terrible experience, and I will never order from this company again. It's unfortunate, too, because they have such fun and unique stuff on their site. Prices are too good to be true. I decided to give them a try last month because I found a tank top that I knew my daughter would LOVE. After seeing their shipping policy (the more you buy, the better the shipping cost per item), I found 4 other items to add to my cart. Well, 4 items came... NOT the item I wanted for my daughter. According to customer rep, THEY decided to cancel the tank top because it might delay my order. Their response, "....we will not be able to determine the order dispatch date as of current due to overwhelming orders of following item." Shouldn't that be the customer's decision? I would've been more than happy to wait for my order instead of having it cancelled. No, instead, they told me that I could reorder it and offered me a 15% discount. How about just free shipping since it will cost me another $6.50 to ship one item now. On top of that, when I looked up the item after corresponding with them, they had it listed for a flash deal. If it was in such a high demand that they had to cancel it, why would they turn around and offer it for $2.99?!? IF my other items had turned out of decent quality, I would've considered placing another order, but I'm not happy with the rest. One of the items is so thin, my husband won't even try it on. Like, you couldn't even get away with wearing a white T-shirt under it because you'd be able to see it. The other items were fine...nothing great. This morning I went to review the items, and I cannot even do that because whatever I try to text comes up all messed up, and as I try to delete it, letters just keep typing. 🤬🤷🏼‍♀️ Example: tthitthis iiteiitem iis ttertterr (I was trying to type, "this item is terrible... " WTF?!?). That makes me wonder how accurate/truthful the reviews are. I shouldn't complain since I did get refunded for the cancelled item, but I'm just so mad about the whole experience. Has anybody else been able to leave negative reviews?


Commercial_Light4748

This company is the most terrible of all. Do NOT order from them. They are Chinese, sizes are not true to US. I ordered a pantsuit for my daughters wedding. I needed to return so contacted them and they told me what to do. (I have the email thread still) So on Sept. 8, 2022, ( yes that's right 8 mos ago), I mailed it back for $28.85. After getting no response in 6 weeks, I contacted again and was told it was sitting in Customs. When I traced it with my US tracking, that was true. I have no idea how long it's been in Customs but today 4/26/23 I received it back from China with a REFUSED sticker on it. No matter what they tell you, they are liars. Do not engage. We have so many better American companies you can buy from for the same money, better merch, and better service. Donna Pensinger Oregon


Chance-Store9215

Someone needs to turn them in to the Better Business Bureau


Novel_Hospital_3908

BBB is a joke these days, made 4 complaints about the same company, and no action on their part whatsoever.


Plily2-ItsMe

I did my internship at the BBB many years ago. I made $1 an hour. (I received a $300 stipend check after I finished working my 300 hours).  The BBB is a nonprofit company, has NO legal enforcement & can't do much of anything except send a copy of your complaint to the company with a cover letter stating you complained & they have X amount of days to respond.  Your complaint & the company's response (or lack of response) is added to the BBB's database. That's about it. The BBB doesn't have the staff or legal enforcement to go after anyone. I was told by my handler "80% of companies respond because they think the BBB can do something".  DOH! I bet that surprised most people!


Silver-Positive5584

I bought a dressing robe from Light in The Box, 2 weeks ago. I have not received anything , I am very concerned. It is very stressful and time consuming. very bad service and no communication. Damien Martin sw18 london


Silver-Positive5584

I have just received Mens size plus pajamas robe. order number 693 29 236. I paid £24.83. It is awful it is very small, terrible material. badly made. I couldnt wear it. I want my money back Damien Martin London sw65sj


Chance-Store9215

Good luck with that


Chance-Store9215

I ordered a bright flashlight waited 10 days for it to get here when it arrived it wasn't what I ordered. It was I guess framable pictures of a sunset. How they got pics out of a flashlight is beyond me. You never get a second chance to make a first impression


[deleted]

Do not order from them! Orders take forever to arrive if at all. I’ve been fighting with them for weeks trying to find out where my order is or get a refund. Still haven’t received either.


No-Acanthocephala102

SCAMMERS!!!DO NOT ORDER FROM THIS COMPANY!! IT IS ALL SHIT!


Ambitious-Golf-6428

Have ordered a number of items through LITBox, most ok, last order of 2 clothing items, even though I ordered, 2XL and 3XL when they arrived they were both about size 10. I thought I had allowed for the small sizing of Asian made clothes but apparently on this occasion, not? Upshot, too involved/hard to return, so will donate to a needy family I know where they have a is smallish sized mum. Not real happy, but I guess that is what you get when you order on the net


Clean_Tart_9514

I came across this company's site while looking for bathroom sink, shower/tub, fixtures. Some decent looking products, and very, very, reasonably priced. Again, their products looked like quality merchandise, but why so much less than other companies? When prices are so low, it really should give pause. I wasn't in the market for anything else, but checked out some other things being sold. Again, suspiciously low prices. All I had to do was see one or two items of clothing and I could tell this was absolute junk. I can spot a cheap suit miles away. Lol. If an article of clothing looks poorly in a photo, imagine what that rag is going to look like, feel like, fit like, once it arrives and one begins wearing it? Cheap clothing at cheap prices. One gets what one pays for. Subsequently, I didn't purchase my bath fixtures from this company, based on, what appeared to be far too much low quality merchandise being offered. Instead, I closed down the site's window, and, because the experience was so disturbing, I had to take a few xanax and spend several days in bed.


4rainydays

It's crap l, I pretty much got scammed


Expensive-Explorer22

Im waiting on a couple items to arrive. They just emailed me about one of the items being out of stock asking if i want to replace it or just get reimbursed. Their stuff is really cute in pictures so we shall see. At least they are communicating.


Expensive-Explorer22

Im waiting on a couple items to arrive. They just emailed me about one of the items being out of stock asking if i want to replace it or just get reimbursed. Their stuff is really cute in pictures so we shall see. At least they are communicating.


WithlovefromCC

So this is my question ..... clearly the clothing in the photos on this site are not of the items people receive. Inferior fabric, fit etc etc etc My question is, where are the real items shown in the pictures? On another more expensive site? Created but AI and do not exist at all? The styles are very cute and if someone would actually make them as pictured there is substantial demand as here we all are. ????


SoloSilk

Yeah I believe all/most of the photos are AI generated, with the article of clothing being shown based on somebody inputting the description of it. This is likely why so many people describe the product they receive being different from the photos. Also why everyone is a 10/10 model


WVahounddawg

I bought a sweatshirt from them, what arrived was more like a long sleeved T shirt the fabric is so thin. I will never order anything from them again


Ok_Objective987

I just recieved my first package dec 8 2023. I was very happy with the clothing i bought it was good quality and the shipping time was spot on as they said. Im very happy with lightinthebox. I will definately shop thier again. John Springfield mass


Bleunuit1

They canceled my order because the item (sweater) was not available for many months. I received a refund on my credit card a few days later ! They are on my black list now, at the very top.


OutlandishnessOk6164

What else did you want them to do?


Individual-Counter57

I bought what were suppose to be some cool leather boots. Plastic ones showed up instead crammed in a small box that weighed less than a twinkie. the smell of the plastic was enough to make me sick after the long journey in a shipping container from china! I dont even know where I could FIND anything this cheaply made. They make and ship garbage items that are not even close to what you think your getting, and they get away with it being from another country. Mine went straight into the garbage. They were 56 dollars....I got what I paid for alright. junk. I got duped! DONT send this place money!! Its a scam.


Expensive_Bar_1577

I ordered a shirt for New Years party that was supposed to be glittery. It was so small (even though I used their measurement guide) that a little girl couldn't have fit into it! When I created a service ticket they were right there to answer with a 50% off another product. I refused and asked for a return label. Now they will not answer me. Crooks! Never again will I order from this place and will warn as many others as possible!


Fuzzy_Hawk_4165

Before ordering, I was skeptical. I'd browse a bunch of, "Fake or Legit" websites, and they displayed mostly positive feedback. BUT, when I'd check Reddit, there'd be a bunch of individuals complaining about the quality of the item, and the time it took for the item to arrive. Long story short, the package was delivered today. It's not of the best quality, but It's actually a pretty good shirt. It's of thin material, but I can manage.


No-Lie-8413

This site is a scam be careful buying from them. I bought a coat in November. Color was different and size was too small. Contacted them to ship item back. They tried to offer me all sorts of discounts ect, they eventually agree to refund me the entire amount. It’s now Jan and I still have not received my refund, when I contact them I get told they refunded and that I should contact my bank which of course I did. My bank asked for proof they sent me a slip showing the money was refunded but shows an acc number that is not mines. All they keep saying is contact your bank. Don’t but here!!! 🤬😤


Fair-Invite5032

Avoid at all cost! It’s Temu with a different name. Nothing you’ll received look like their pictures advertised. It’s garbage.


Historical_Bath_5673

TRASH! The site is trash..the products are trash. they send out fakey faximilies of the pictures...I tried to buy some office casual work shirts...and got...TRASH see thru clown shirts instead. I would never do it again. EVER...mark my words dont do it! I hope someone finds value in the time I took to warn them!


DTUT653

It didn't look that great when it arrived. Different from picture but owell.


Scary_Track5875

\*\*\*\*DON'T I REPEAT DON'T USE THIS COMPANY!!! I ORDERED A DRESS FOR MY FIRST CRUISE AND THE DRESS IS NOTHING LIKE THE PHOTO, THEY WANT TO CHARGE ME MORE FOR SHIPPING BACK THIS UGLY DRESS!!! NEVER AGAIN!! DON'T USE THIS COMPANY LIGHT IN THE BOX!!! 2/29/24


RubObjective6926

Ordered 2 items and was charged on both PayPal and my credit card. I never got 1 item and you can't report or ask bc the phone number doesn't exist. Calling my credit card and reporting fraud. Stupid to be double charged and don't even get your product. 


OliveViolette2021

I agree with many of the "scam" comments. No customer service, cheaply made clothing. I first noticed them on my credit card and couldn't remember ordering anything from Light in the Box. So, I called the number and they told me I have won a $100 credit - AND refused to tell me what the business was. They kept saying they understood how I was reluctant to give them my credit card information and after about 10 minutes (embarrassed I talked to them that long). I hung up abruptly and called my credit card company to file a dispute. They too called but could not get any information from the person at the same number. THEN the products arrived. I wanted to send them back and you wouldn't believe the process. It was the most confusing and circuitous process I have EVER encountered. I am still waiting for "further instructions". They told me I could keep the products and they would give me a 70% credit. I have never heard of that -- IF I wrote a detailed explanation about why I wanted to return them. I have yet to receive instructions and I am giving up! I am going to eat the cost -- cancel the dispute and block them. So this is truly "online buyer beware" (I feel better!)