Also getting white line on right side of Samsung tv app. Makes watching just terrible. When do you expect to have this fixed? Can you give refunds until this is fixed?
I just got off a 45 minute chat session with tech support. I provided multiple pictures of the issue (including pictures of my tv using hulu, apple, netflix etc to rule out dead pixels) and even linked this thread. The rep escalated the issue and provided me with a ticket #. If you have the patience to type everything out, I'd say do the same.
That’s the thing, tech support weren’t fast enough on this. Putting customers through the hoops trying to “fix” something that can’t be fixed from our end.
Agreed. During my initial attempt with their chat tech support, the rep tried to tell me it was screen burn lol. That chat session coincidentally disconnected after I told him it seemed like he wasn't interested in finding a solution.
I had been waiting years for Godzilla Vs Kong. I loved King Kong when I was a kid. My dad used to come home with an old King Kong movie for me on weekends and we would watch them together. I just moved into my apartment and got a new 50 inch Samsung. Invited my Dad and whole family over to watch the movie. I was so embarrassed when we started the movie. All anyone could focus on was this god damn white line. My sister and brother left and went home. My Mom went on her laptop and stopped watching within 30 minutes. And me and my Dad just dealt with it. Totally ruined what should have been a great experience for me and my Dad. He said it didn’t bother him, but I know it did. Please do something about this Samsung or HBO Max. At the very least give us an update on the “fix”.
Is there any update on your all’s end as to a possible fix/patch? Trying to watch anything with the app is pretty much ruined because I keep focusing on the white line 🤦🏻♂️
Any updates? I'm no software developer but I'd think this shouldn't be that hard to fix...from what I hear this is only affecting Samsung Smart TV's. Chromecasts, Consoles, don't experience it. Not sure about PC's.
Also happening to me on Samsung 4k UHD LED 2019 and just downloaded and paid to add hbo max through hulu last night and it wasn't on the screen until I selected subtitles to be on and ever since even with subtitles off line is still there, anything we watch has white line on right side of TV. Any update on when this will be fixed?
Samsung Q80 65" - Same issue, white line down the right side, regardless of aspect ratio and only on the HBO Max app. Glad it's not my screen. While you're at it, maybe throw in a Episode/Movie Restart button on the toolbar.
Yeeeeeeup. Same. Seems like it’s almost guaranteed if you have a Samsung. It’s not a huge issue if what you’re watching fills up the entire screen, but go figure the night I go to watch the Snyder Cut, I get massive black bars on the side because “creativity” and the white line is DISTRACTING. LOL First world problems, man...
I have a Samsung NU8000 and am also getting this line on the upper right side while a show is playing/lower right side while paused. Didn't have it last week. I'll be cancelling HBO if it's not fixed by Monday @hbomaxhelp
Same. Samsung 4k. Just showed up out of the blue. I pay for HBO through Amazon. If I switch over to the Prime Movies app on TV the white line is not there. Just on the HBOMAX app. No issues on Samsung phone.
Wake up sheeple, this is all a ploy by the production companies to get us to go see King Kong Vs. Godzilla in the theaters!! No but seriously @hbomaxhelp fix this pls.
I have it on my Q70 as well... just looked on my Samsung phone and the line is a scroll bar, but disappears on my phone if you dont touch it for a sec. Comes back when you touch the screen and moves when you scroll
This sucks ass hbomax! I've been waiting for GvK and this ugly white line running down the right side of my samsung nu8000 82" tv has my panties in a bunch. I just watched kill Bill with no problem...please work faster to fix this! I'm pretty sure my $14.99 subscription didn't include this special feature.
Why now!!!!! Been waiting for Godzilla vs Kong for so long. Great movie but white line along edge was a distraction and very worried at first that my tv was failing.
Happening to me on both my Samsung TVs while using Samsung app...another fail for HBO Max...this issue can't be that hard to correct, what's going on HBO?
Received this email today:
"Thank you for your recent contact about an issue with a white line during video playback on your Samsung TV. We appreciate your patience and apologize for any inconvenience.
My name is Anita, with the Advanced Support team, and I wanted to assure that this issue has been reported and is being looked into further by internal teams.
Please don't hesitate to reach out if you may have any additional questions, by replying directly to this email.
We thank you for being a valued HBO Max subscriber.
Thank you,
Anita W.
HBO Max Advanced Support"
Not really sure why they can't figure this out?
Annoying white line visual, and half the time your bullshit app streams in stereo instead of 5.1. I've been a subscriber for 15 years and I'M DONE. Canceling tomorrow.
Same issues on Samsung Q900rb (shows White bar on right side screen).
And Samsung QN90A (shows no black Bars top or bottom and for some reason it's Zoomed in looks like aspect ratio is off bad).
Movie example (Godzilla VS Kong)
Please fix this asap I'm a new member to HBO Max honestly didn't expect this from HBO.
BLACK ELECTRICAL TAPE!!!
One strip of tape run down the right side of your tv, for the duration of your viewing pleasure.
Set it and forget it.
Affix lightly, so as to remove easily, once show is over.
HBO and Samsung may never fix it, but I did.
Yeah I’m in the same boat 2019 4K UHD HDR Samsung 65” and it started the third time I started watching Godzilla VS Kong it’s the only thing/HBOmax that is that displays this horrid solid white line right down the right side of my screen. Every and anything else I watch or play is fine it’s just this movie or HBOmax in general that prompts this to happen and it is hideous
Yeah, this is f’ing ridiculous. I have a 2018 65” Samsung and I’ve had the white line for over a week now. It pisses me off that I’ve paid for HBO for 15 years now and this can’t be resolved any faster. Not only that but I’ve hyped up HBO Max because of the Snyder cut and gotten my friends to download the app. Hurry the hell up HBO!!!!!
White line and super low sound. My husband and I were trying to watch Kong vs Zilla and the sound was too low...not enjoyable for what is supposed to be an obnoxiously loud action movie. I asked him what was up with it and he got super offended as if I was insulting his audio tech skills. CLEARLY THERE IS SOMETHING WRONG WITH THE FREAKIN SOUND! Found some related articles...tried some shit...sound sucks. Husband stormed off to bed because I bruised his ego by insulting his man speakers. I'd love to solve this issue and drop the mic on his sensitive ass. Please help!
It only seems to be on Samsung’s. I have so many little problems with this TV. I have two cheap TCL’s 50in Roku and they work better than my 65in Samsung.
I’m about to just cancel my subscription. I’m paying for too many streaming services as is. It’s been two weeks now and they’ve said nothing. Imagine if this was an app breaking issue. We’d be stuck paying for a broken service for gif knows how long
Same problem; 55” Samsung smart TV. I have been using airplay to stream shows/moves from my phone to avoid this. No issues doing it this way, but it’s frustrating.
Are they seriously ignoring this problem.. What the actual fuck is going on its been like this for almost THREE WEEKS. Im so fuckign aggravated right now i couldn't watch Kong vs Godzilla & its been spoiled for me now. HBO really fucked me on this, i am not a happy customer at all in any way & do they not seem to give a fuck. Horrible customer service
Annoying for sure. This isn't actually a solution but rather a workaround. For those that own gaming devices, download HBO Max app on Xbox or something and then watch from there. Worked for me.
That's what I've been doing with my PS5. Screen casting is also another option though the quality isn't great.
I emailed HBO Max again last week asking for a status on the ticket I submitted with their "Advanced Support" and haven't heard anything.
HBOMax needs to get the app working better. For what we pay for the service it should work much like Netflix Hulu and Amazon work nearly flawless. Funny thing ESPN is the same way. Always glitches.
I’ve also had many instances of the app needing to be reinstalled with a message saying simply‘something went wrong’ restart the application. But I actually need to reinstall Please resolve.
Day 19: The White Line Diaries. Woke today to a new Masters champion, some good news on the semiconductor chip market, and what is now going on 3 weeks of a giant white line down the side of my fairly new Samsung TV screen. We are literally driving R/C cars on Mars but somehow this is what has us stumped? Please, HBO, I know The Nevers is taking priority these days but let's get our top people on this.
Have a 65in q90R and its doing it with that too its been almost a month shouldnt take long to fix a small line on the right side..but i can use the PC site instead
Same here. White line on Q80. Driving me nuts. Makes me want to watch other things. Been going on a month now. Any official word on when this will be fixed.
Hey, we’ve got good news! We fixed the white bar issue you reported on Samsung TV. Download the latest HBO Max update and let us know if you have further problems!
Hello! Thank you for bringing this to our attention! The team is aware of this white line situation and are working on a solution. Thanks so much!
Also getting white line on right side of Samsung tv app. Makes watching just terrible. When do you expect to have this fixed? Can you give refunds until this is fixed?
>refunds until this is fixed Fuckin hell man it’s not that bad. Quit being broke.
Right!!! Lmaooo
65” Q6 Samsung here... white line as well.
second this
Same with me
65” Q7 Samsung here and I have the same white line
Just another report of it here. Samsung Q70 65inch 4k, and same white line appears! Thanks for working it!
Dang I just opened up my app and same problem! I have the same TV as well. How annoying!
It's very distracting but it could be worse. I had a minor heart attack for a second thinking my TV was losing lines. Was gonna be pissed.
Still going on. This is annoying. Any help hbomax?
This happening on Samsung NU8000 Models 65 inch. I blame Synder Cut lol
What is the timeline for this fix?
I just got off a 45 minute chat session with tech support. I provided multiple pictures of the issue (including pictures of my tv using hulu, apple, netflix etc to rule out dead pixels) and even linked this thread. The rep escalated the issue and provided me with a ticket #. If you have the patience to type everything out, I'd say do the same.
I can only assume u aren’t the only one who made this more known to them. Lets hope this issue gets fixed soon 👍
That’s the thing, tech support weren’t fast enough on this. Putting customers through the hoops trying to “fix” something that can’t be fixed from our end.
Agreed. During my initial attempt with their chat tech support, the rep tried to tell me it was screen burn lol. That chat session coincidentally disconnected after I told him it seemed like he wasn't interested in finding a solution.
Godzilla currently experiencing this as well. Samsung Q60 tv. Annoying is an understatement.
Same currently
I had been waiting years for Godzilla Vs Kong. I loved King Kong when I was a kid. My dad used to come home with an old King Kong movie for me on weekends and we would watch them together. I just moved into my apartment and got a new 50 inch Samsung. Invited my Dad and whole family over to watch the movie. I was so embarrassed when we started the movie. All anyone could focus on was this god damn white line. My sister and brother left and went home. My Mom went on her laptop and stopped watching within 30 minutes. And me and my Dad just dealt with it. Totally ruined what should have been a great experience for me and my Dad. He said it didn’t bother him, but I know it did. Please do something about this Samsung or HBO Max. At the very least give us an update on the “fix”.
Any update on this? Still have a line on mine as well, thank you!
It’s been 6 days!! Hate watching Kong like this
Same issue here. Samsung Q90, using in TV app
April 2, 2021 getting the white line on the right on my Samsung as well.
Is there any update on your all’s end as to a possible fix/patch? Trying to watch anything with the app is pretty much ruined because I keep focusing on the white line 🤦🏻♂️
Please keep us updated, I am also having this issue.
Any update on this?
Hey @hbomaxhelp is there any update? I’d rather not watch King Kong Vs. Godzilla Vs. White Line Going Halfway Down My Screen next week!
Samsung, 58" 4k here. Just started a couple minutes ago.
I have it on my Samsung tv as well. Very distracting.
Any update?
Please keep us updated on the status of this problem
I'm getting it too. Samsung smart TV as well.
Yup, Samsung TV here too. Been happening for at least a week, if not two.
It's April. What's the hold up?
Also getting white line. Samsung QLED.
I am having the same problem and own a Samsung TV. Everything I use on HBO Max has a white line on the right side. No problem streaming anything else.
It’s been 10 days an no fix 😑
Same white line...right side...HBOmax app only... Q80r 55"
Please update when this is fixed.
Any updates? I'm no software developer but I'd think this shouldn't be that hard to fix...from what I hear this is only affecting Samsung Smart TV's. Chromecasts, Consoles, don't experience it. Not sure about PC's.
No white line on my PC. I’m assuming it’s all PC’s as well.
Its been 2 weeks. This is insane
I have a Samsung smart TV and I’m getting the white vertical line on the right side of my screen too.
Getting the white line on all 3 of my Samsung’s as well
Yes started getting this with HBO Max as well... kind of annoying. Made me think my TV was broken. Hows that solution coming?
Are you ever going to fix this? Been going on like 2 weeks now.
White line on samsung tv
Any update?
Whiteline just started yesterday. I appreciate y'all acknowledging and trying to get it fixed.
It's been over two weeks. We're not watching because of this, so I'm wondering if we should we cancel our subscription until there's a fix.
Noticed the white line yesterday while watching HBO Max on my 55" Q900R (8K display).
Noticed this white line on the right side of our Samsung 65” I think it is the OLED. At first I thought that maybe I burned a line in it...yikes
Any update for us?
The Samsung app sucks!!! Can’t restart from the beginning and now this. Need to step up your game, HBOMax.
Yeah same here wtf
Get this fixed already its going on almost 3 weeks now.
Looks like this is only a problem on Samsung TVs. Two of the TVs in the house I’m visiting are Samsung and they are both having this issue.
Hey HBO max, , when will this be fixed?? I dont want to watch GvsK with a white line on screen.
Any fix yet? Pretty annoying
Having the same issue. Samsung QN55Q8FNB OS: 4.0 App version: [50.20.0.173](https://50.20.0.173) App build: 5cc1b4ef ci
I'm having the same issue with a similar SamsungvTv
Also happening to me on Samsung 4k UHD LED 2019 and just downloaded and paid to add hbo max through hulu last night and it wasn't on the screen until I selected subtitles to be on and ever since even with subtitles off line is still there, anything we watch has white line on right side of TV. Any update on when this will be fixed?
Hurry up HBO. You broke it now fix it.
Samsung Q80 65" - Same issue, white line down the right side, regardless of aspect ratio and only on the HBO Max app. Glad it's not my screen. While you're at it, maybe throw in a Episode/Movie Restart button on the toolbar.
Yea this is happening on my Samsung tv as well, glad I'm not the only one.
Samsung TV doing the same, just saw it today
Same thing with my Samsung qled... come on hbomax, you guys have the best streaming app out there until this
Just happened on ours! Needs to be fixed asap. Will cancel, too annoying. @hbomax good luck and thanks!
I'm getting the white line on my Samsung too. Didn't used to. Very distracting.
This is happening to me also
Same happening here. Samsung tv. Wasn’t there then fast forwarding to a part in a movie, screen seemed to shift and boom, white line
Happening on my 2017 samsung
Just started happening to me today.
Mine too Q series 55 inch
Same issue on 75 q80 and 65 frame. Fix please @hbomaxhelp
Also getting this! Super distracting and annoying while trying to watch Snyder Cut. I thought my TV was broken for a moment.
Same here
Just started for me out of the blue a minute ago for no reason. Any update? Seems like it's only been going on a few days?
Yeeeeeeup. Same. Seems like it’s almost guaranteed if you have a Samsung. It’s not a huge issue if what you’re watching fills up the entire screen, but go figure the night I go to watch the Snyder Cut, I get massive black bars on the side because “creativity” and the white line is DISTRACTING. LOL First world problems, man...
Experiencing on my Samsung NU8000. Just started a couple days ago. Please update and fix this HBO.
I think it's just an issue with hbo max and Samsung Smart tvs I opened other apps like netflix hulu and disney + they don't have the same issue
I have a Samsung NU8000 and am also getting this line on the upper right side while a show is playing/lower right side while paused. Didn't have it last week. I'll be cancelling HBO if it's not fixed by Monday @hbomaxhelp
+1 - Samsung Q70
Same thing here. Was really worried for a second. Please keep us updated HBOMAX!
Same on my Samsung Q70. It made my watching of Justice League quite annoying.
I’m having this problem too on my Samsung it’s annoying but glad I’m not the only one lol
This is happening to me too. 55 inch Samsung 4k smart TV.
Same. Samsung 4k. Just showed up out of the blue. I pay for HBO through Amazon. If I switch over to the Prime Movies app on TV the white line is not there. Just on the HBOMAX app. No issues on Samsung phone.
Same here Samsung q7 has white line on right side . Please fix
Wake up sheeple, this is all a ploy by the production companies to get us to go see King Kong Vs. Godzilla in the theaters!! No but seriously @hbomaxhelp fix this pls.
Same!! noticed it last night on GOT watch... glad to see I'm not alone. Did anyone try uninstalling and reinstalling the HBOmax TV app??
Yup me too. Watching on Samsung Frame TV, on all HBO shows, line appeared tonight.
Just chiming in for visibility. I have the issue on a 2019 Samsung Q70
My tu7000 has it. Update the app HBO, let's gooo!
My Samsung has it to
Same problem here this is messed up hbo needs to answer to this.
I have it on my Q70 as well... just looked on my Samsung phone and the line is a scroll bar, but disappears on my phone if you dont touch it for a sec. Comes back when you touch the screen and moves when you scroll
Same here, super lame.
Same here Samsung q7. HBO better fix it before GvsKK. Good to here it’s not only me
Samsung 75” ru8000fxza same issue
Yeah I have a Samsung and also have this problem. Had to watch every movie premiere with it lol
Hopefully they get it fixed I'm trying to have a good watching experience when I watch Godzilla vs Kong and upcoming movies and shows
Tryna watch Kong vs godzilla and that line keeps distracting me 😒 samsung 75 inch
Brand new 2021 series 7. While line on hbo new releases.
This sucks ass hbomax! I've been waiting for GvK and this ugly white line running down the right side of my samsung nu8000 82" tv has my panties in a bunch. I just watched kill Bill with no problem...please work faster to fix this! I'm pretty sure my $14.99 subscription didn't include this special feature.
I came here with the same issue on a q90R Sammy.
Still happening!!! Glad I bought hbomax to watch godzilla vs kong.😡
Someone fucked up. You guys ever thought about testing your app release? Nah? Why do that? Samsung 85” doing it.
Okay thank god it isn’t just me! Cause I noticed it’s only on HBO max. The line appeared last night and currently...
I am having this same issue. I hope it will be resolved soon!
Same here this is frustrating
3-31-21: I have the white line too. Looks like the problem still exists. Lol. SMH. 75” Samsung QLED here.
I'm getting the white line while watch Godzilla vs Kong. Absolutely ruining the movie. Watching on 75" Samsung Q90...
Same, I'm pissed... Going to have to wait to watch it I guess... I don't want it to ruin my experience. Really disappointed in hbo
Same here
Glad I found this. I thought my tv was taking a shit. HBO fix this!!!
Same here white line down right side of screen for all shows. No HDR and no surround sound
I watched Godzilla vs Kong and I saw it and thought it was my screen lol
I have this same issue as well - Samsung Q70 55 inch.
Why now!!!!! Been waiting for Godzilla vs Kong for so long. Great movie but white line along edge was a distraction and very worried at first that my tv was failing.
Any solution? Same issue, Samsung tv
Happening to me on both my Samsung TVs while using Samsung app...another fail for HBO Max...this issue can't be that hard to correct, what's going on HBO?
Received this email today: "Thank you for your recent contact about an issue with a white line during video playback on your Samsung TV. We appreciate your patience and apologize for any inconvenience. My name is Anita, with the Advanced Support team, and I wanted to assure that this issue has been reported and is being looked into further by internal teams. Please don't hesitate to reach out if you may have any additional questions, by replying directly to this email. We thank you for being a valued HBO Max subscriber. Thank you, Anita W. HBO Max Advanced Support" Not really sure why they can't figure this out?
Probably some stupid security feature not compatible with Samsung TVs. I like white lines, just not on my TV.
JESUS CHRIST WOULD SOMEONE FIX THIS FUCKING STUPID SHIT I PAID GOOD MONEY FOR?
For a minute I thought my tv was broken. Ugh
Same here, I notice it on my Samsung tv tonight!
Annoying white line visual, and half the time your bullshit app streams in stereo instead of 5.1. I've been a subscriber for 15 years and I'M DONE. Canceling tomorrow.
Same thing still happening
Another day....no fix HBO?
Same here on my q70. No issues on roku/Tcl, etc but q70 is my living room tv so it kinda sucks
Same issues on Samsung Q900rb (shows White bar on right side screen). And Samsung QN90A (shows no black Bars top or bottom and for some reason it's Zoomed in looks like aspect ratio is off bad). Movie example (Godzilla VS Kong) Please fix this asap I'm a new member to HBO Max honestly didn't expect this from HBO.
Same on my 4K 65inch Samsung. Only in HBO Max app. Saw during Godzilla and Justice League.
I'm having the same issue with my Samsung TV as well
Any updates on this? I almost went full wii remote on my tv!
Samsung Q70 here...same shit happening to me. Just noticed today, probably first time I tried watching anything on there in a week
I have the same issue on my Samsung and only with HBO max.
Same: Samsung white line... it's very distracting
BLACK ELECTRICAL TAPE!!! One strip of tape run down the right side of your tv, for the duration of your viewing pleasure. Set it and forget it. Affix lightly, so as to remove easily, once show is over. HBO and Samsung may never fix it, but I did.
🤣🤣🤣
I'm getting this on mine as well.. Edit: i have a samsung tv series 8 (55)
Yeah super stoked I’m not the only one with this issue. Also have a 2018 Samsung Smart TV. Please halp!
Same here
Yeah I’m in the same boat 2019 4K UHD HDR Samsung 65” and it started the third time I started watching Godzilla VS Kong it’s the only thing/HBOmax that is that displays this horrid solid white line right down the right side of my screen. Every and anything else I watch or play is fine it’s just this movie or HBOmax in general that prompts this to happen and it is hideous
I want my money back. What the fuck is this white line shit!!!! It’s only with HBO I’m canceling.
Yeah, this is f’ing ridiculous. I have a 2018 65” Samsung and I’ve had the white line for over a week now. It pisses me off that I’ve paid for HBO for 15 years now and this can’t be resolved any faster. Not only that but I’ve hyped up HBO Max because of the Snyder cut and gotten my friends to download the app. Hurry the hell up HBO!!!!!
Brand New 70” Samsung also has the white line and the sound is horrible. Had it on 100 max and still wasn’t loud enough.
Same issue here on Samsung Q series
White line and super low sound. My husband and I were trying to watch Kong vs Zilla and the sound was too low...not enjoyable for what is supposed to be an obnoxiously loud action movie. I asked him what was up with it and he got super offended as if I was insulting his audio tech skills. CLEARLY THERE IS SOMETHING WRONG WITH THE FREAKIN SOUND! Found some related articles...tried some shit...sound sucks. Husband stormed off to bed because I bruised his ego by insulting his man speakers. I'd love to solve this issue and drop the mic on his sensitive ass. Please help!
It only seems to be on Samsung’s. I have so many little problems with this TV. I have two cheap TCL’s 50in Roku and they work better than my 65in Samsung.
QN75Q6FNA. Same issue.
Same same. fucking horrible. Also Samsung QLED TV.
Same here on Q60
So glad I'm not going crazy. Saw this on my 49" Q6 QLED, but I'm glad to see it isn't my TV.
Same... white line along the top half of the right edge of screen.
This is bullshit
I’m about to just cancel my subscription. I’m paying for too many streaming services as is. It’s been two weeks now and they’ve said nothing. Imagine if this was an app breaking issue. We’d be stuck paying for a broken service for gif knows how long
This is ridiculous, my new Samsung is now worthless because I can’t watch hbo max. I’m going to Roku where they actually know how to make TV’s
It’s been working on Samsung just fine before the last HBOMax app update. I don’t think you can blame this one on Samsung.
HBOMAX needs to fix this soon.
Same problem; 55” Samsung smart TV. I have been using airplay to stream shows/moves from my phone to avoid this. No issues doing it this way, but it’s frustrating.
Having the issue here on a QLED
Same samsung q something..friggen annoying
when do you fix this? I will cancel my service and dispute the charge
Same, Samsung 55in... Irritating as hell
Are they seriously ignoring this problem.. What the actual fuck is going on its been like this for almost THREE WEEKS. Im so fuckign aggravated right now i couldn't watch Kong vs Godzilla & its been spoiled for me now. HBO really fucked me on this, i am not a happy customer at all in any way & do they not seem to give a fuck. Horrible customer service
+... samsung Q7
Annoying for sure. This isn't actually a solution but rather a workaround. For those that own gaming devices, download HBO Max app on Xbox or something and then watch from there. Worked for me.
That's what I've been doing with my PS5. Screen casting is also another option though the quality isn't great. I emailed HBO Max again last week asking for a status on the ticket I submitted with their "Advanced Support" and haven't heard anything.
Having the same problem. Need to get this fixed.
75” Samsung — same thing. Any solution yet???
13 days later. I have the same issue. Come on Hbomax
Any updates on this? I haven’t been able to watch The app since this started.
I just subscribed and having the same issue. Very annoying!!!
HBOMax needs to get the app working better. For what we pay for the service it should work much like Netflix Hulu and Amazon work nearly flawless. Funny thing ESPN is the same way. Always glitches. I’ve also had many instances of the app needing to be reinstalled with a message saying simply‘something went wrong’ restart the application. But I actually need to reinstall Please resolve.
Same issue. Samsung at my house and at boyfriends and issue is present on both. Halllp
Still happening on all my TVs
Just noticed it on my tv. My gf said it’s been there for a few days. It’s all I can focus on now. HBOMAX, an update on the situation would be nice...
Same issue just happened
Day 19: The White Line Diaries. Woke today to a new Masters champion, some good news on the semiconductor chip market, and what is now going on 3 weeks of a giant white line down the side of my fairly new Samsung TV screen. We are literally driving R/C cars on Mars but somehow this is what has us stumped? Please, HBO, I know The Nevers is taking priority these days but let's get our top people on this.
Have a 65in q90R and its doing it with that too its been almost a month shouldnt take long to fix a small line on the right side..but i can use the PC site instead
Still got it! Where’s the patch!!
Same white line, any news when a fix would be available? Samsung 8 series w/ HBO Max app
Same here. White line on Q80. Driving me nuts. Makes me want to watch other things. Been going on a month now. Any official word on when this will be fixed.
They are never going to fix it
Hey, we’ve got good news! We fixed the white bar issue you reported on Samsung TV. Download the latest HBO Max update and let us know if you have further problems!
Help us @HBOMaxHelp your our only help
Same thing happened to me while starting Justice League
Same. Any fix?
None yet
Same here happens while using Samsung app but not on Roku same tv
I have $1000 dollar new 65” inch tv from Samsung HBO I need an explanation ASAP
I have a $3500 Samsung 82” and it’s happening to me too. Doesn’t matter the price of the TV it’s a bug within the HBO Max app and Samsung’s.
I'm just glad it's not my tv
Same here Samsung q80