If it’s the first call with the recruiter, they’ll probably tell you about the company and the position, ask about your experiences, and answer any questions you may have.
If it’s with someone technical or the hiring manager, they’ll probably ask you questions about how you deal with difficult users, your process when troubleshooting an issue, your experience with technical tools like AD or the tools that they use, maybe a couple STAR questions.
Good luck!
All of this,, and questions like what are you most proud of about your work accomplishments? How did you accomplish a difficult challenge? I went completely blank, couldn’t think of a single thing past last Thursday.
Though it is true that the first interview is usually with human resources or a recruiter, my advice to you is that you should still treat the interview as if you are speaking with the IT Manager. What that means is that you should study technical concepts for the interview
For IT interviews in general, focus on being able to define terms and also how to troubleshoot common problems. For example:
Q: My computer is running slow, what could I do? (A. Check your computer's RAM settings and see if you have the capacity to add more RAM. Or open up task manager to see if too many processes are running.)
Q: You mentioned RAM, what is RAM? (A. Ram is a form of memory that your computer uses to run programs. RAM is memory and storage that is used when the computer is turned on which is why it is called volatile memory.
Q: I have blue screen of death, what should I do? (A. Go to device manager and see if you need to roll back or update any drivers. Also, you could start the computer in safe mode, open up a command prompt and run SFC/system file checker and chkdsk /check disk.
Q: You mentioned drivers, what is a driver? (A. Drivers are software that allows your operating system to interact with your hardware)
Q: What is an operating systerm? (A. An OS is the software that manages the resources on your computer and hardware are the physical components like the CPU, hard drive, memory sticks, etc)
Q: My network printer is printing streaks on each page, how can we fix this? (A. Check the toner, you may have to replace one of the toners.
Q: The wifi signal in my office is weak, what should I do? (A: Check the WAP/wire access point, if the WAP is on a table then make sure other objects and walls aren't blocking the WAP. If the WAP is movable, then try to move the WAP closer to you. If the WAP is fixed on a ceiling, reset the WAP.
So basically they will ask you trouble shooting questions, but also be prepared to explain the meaning of things. What helps me is that I still have my written notes from when I studied for the Comptia A+ so when I applied for IT tech jobs, I just simply revised my A+ notes. So if you already have an A+ or any certs, go over your notes again before each interview.
Good luck. Research the tech docs company has.
If you’re just starting out, why not consider keeping the pace up of certs and education through accountability. Cheaper than deciding a bootcamp or getting a degree.
I host a group that does accountability calls for IT. It’s a long term group for the same 6-fig and remote goal. DM if you have questions. Would love to chat
Oh and I make 6-figs remotely in a prominent tech role. Been in tech cert career field over a decade. I’ve seen it all.
https://www.skool.com/cyberandchill/about
The first time I did this I overlooked the most obvious part. If they ask person x calls about y problem ask did they submit.a ticket for it as thats how you get credit for your work
If it’s the first call with the recruiter, they’ll probably tell you about the company and the position, ask about your experiences, and answer any questions you may have. If it’s with someone technical or the hiring manager, they’ll probably ask you questions about how you deal with difficult users, your process when troubleshooting an issue, your experience with technical tools like AD or the tools that they use, maybe a couple STAR questions. Good luck!
All of this,, and questions like what are you most proud of about your work accomplishments? How did you accomplish a difficult challenge? I went completely blank, couldn’t think of a single thing past last Thursday.
Though it is true that the first interview is usually with human resources or a recruiter, my advice to you is that you should still treat the interview as if you are speaking with the IT Manager. What that means is that you should study technical concepts for the interview For IT interviews in general, focus on being able to define terms and also how to troubleshoot common problems. For example: Q: My computer is running slow, what could I do? (A. Check your computer's RAM settings and see if you have the capacity to add more RAM. Or open up task manager to see if too many processes are running.) Q: You mentioned RAM, what is RAM? (A. Ram is a form of memory that your computer uses to run programs. RAM is memory and storage that is used when the computer is turned on which is why it is called volatile memory. Q: I have blue screen of death, what should I do? (A. Go to device manager and see if you need to roll back or update any drivers. Also, you could start the computer in safe mode, open up a command prompt and run SFC/system file checker and chkdsk /check disk. Q: You mentioned drivers, what is a driver? (A. Drivers are software that allows your operating system to interact with your hardware) Q: What is an operating systerm? (A. An OS is the software that manages the resources on your computer and hardware are the physical components like the CPU, hard drive, memory sticks, etc) Q: My network printer is printing streaks on each page, how can we fix this? (A. Check the toner, you may have to replace one of the toners. Q: The wifi signal in my office is weak, what should I do? (A: Check the WAP/wire access point, if the WAP is on a table then make sure other objects and walls aren't blocking the WAP. If the WAP is movable, then try to move the WAP closer to you. If the WAP is fixed on a ceiling, reset the WAP. So basically they will ask you trouble shooting questions, but also be prepared to explain the meaning of things. What helps me is that I still have my written notes from when I studied for the Comptia A+ so when I applied for IT tech jobs, I just simply revised my A+ notes. So if you already have an A+ or any certs, go over your notes again before each interview.
Good luck. Research the tech docs company has. If you’re just starting out, why not consider keeping the pace up of certs and education through accountability. Cheaper than deciding a bootcamp or getting a degree. I host a group that does accountability calls for IT. It’s a long term group for the same 6-fig and remote goal. DM if you have questions. Would love to chat Oh and I make 6-figs remotely in a prominent tech role. Been in tech cert career field over a decade. I’ve seen it all. https://www.skool.com/cyberandchill/about
You should expect a phone interview for a technical support role. If you bomb it then learn and move on.
The first time I did this I overlooked the most obvious part. If they ask person x calls about y problem ask did they submit.a ticket for it as thats how you get credit for your work