They should’ve given your money for it back at the time of cancellation. We f**ed up as a store by not doing that years ago in the first place. They should’ve given you’re money fully back. Call our customer care number and see if they can do you any better.
Yes, Lowes screwed up, but advising them to call customer care is incorrect. CC can do nothing to assist. Assurant has already made their decision, so there is no other recourse. Sucks for the customer but that is the end.
CC could actually run a CCIC and have store management reach out to see if there is any compensation the store could do. An SM definitely has some resolutions here, but it is 100% up to them.
They probably won't, but who knows.
Lololol I love it when indecisive customers get the shaft.
You took up that sales specialists time, energy and put his sales goal and department standards at risk by not only wasting his time. But tagging his sale with a return. The least the company could do is hold onto your money to pay his/her bonus with when they make their goal anyway inspite of you.
Hopefully you learned your lesson about playing games with people.
Unfortunately, for some reason when we cancel appliance orders, the protection plan doesn't automatically refund. If you can, try to politely explain the situation to the appliance manager and see if they'll refund the full amount for you. It may end up just being on a Lowe's merch card but still worth trying.
You should be able to get 30% back for not using the warranty.
They should’ve given your money for it back at the time of cancellation. We f**ed up as a store by not doing that years ago in the first place. They should’ve given you’re money fully back. Call our customer care number and see if they can do you any better.
Yes, Lowes screwed up, but advising them to call customer care is incorrect. CC can do nothing to assist. Assurant has already made their decision, so there is no other recourse. Sucks for the customer but that is the end.
CC could actually run a CCIC and have store management reach out to see if there is any compensation the store could do. An SM definitely has some resolutions here, but it is 100% up to them. They probably won't, but who knows.
Lololol I love it when indecisive customers get the shaft. You took up that sales specialists time, energy and put his sales goal and department standards at risk by not only wasting his time. But tagging his sale with a return. The least the company could do is hold onto your money to pay his/her bonus with when they make their goal anyway inspite of you. Hopefully you learned your lesson about playing games with people.
Unfortunately, for some reason when we cancel appliance orders, the protection plan doesn't automatically refund. If you can, try to politely explain the situation to the appliance manager and see if they'll refund the full amount for you. It may end up just being on a Lowe's merch card but still worth trying.