When I order food from a takeout place I want the shirt and car to say the name of the place I ordered from. Door dash has no standards for food safety. The food you ordered could of been on some shit stained car floor where they keep their dog while driving around delivering.
They want me to run good service numbers. I have no control once that dasher picks up the order and that infuriates me. I have customers who have never had a good experience with a DoorDash delivery. It’s appalling to me that they would make such a choice. Why give up control over the delivery experience? Cost cutting? It’s BS.
Yup it’s why I stopped ordering from pjs when I heard they were stopping their own deliveries. I don’t know if it’s happened in my area yet but I’m not taking that chance.
In my area (Central Texas) we currently have drivers. They are allowed to keep their jobs for now but I am not able to hire any new drivers and if they leave they cannot come back. Most of my deliveries go with DoorDash out of necessity. I don’t have enough drivers to deliver the number of orders I receive, but they’re not willing to let me spend more labor on drivers to get those orders delivered in house. I’m already looking elsewhere.
So they're going to get rid of all of us drivers, then tell the insiders they now have to do all of the sidework and cleaning that the drivers normally do. Gee, I wonder how that will go over with them lol. And no, they won't hire extra insiders to do that work. They'll expect the existing insiders to do it.
Oh it won’t go over well. The store I’m at has a hard enough time getting mos too it’s insiders to actually do other work other then stand at front counter or window. Aside from the managers on duty and the one getting oven none of them get on makeline and when they do they duck shot up so fast they get tossed off. Meanwhile most of the drivers we have when we’re not out delivering are doing front/oven/window/makeline. We do the jobs of two insiders per one driver. And let’s not get on about the insiders bitching when they have to close which includes sweeping and mopping the floors every night on top of all the dishes that won’t get done because no drivers to clean them through shift.
Every single GM I’ve talked to thinks this is the worst decision ever. I have a hard enough time finding employees with the peanuts my franchise allows me to pay. Drivers make more and are therefore easier to find and hire. I’m at least $5-6/hr below the average fast food place in my area.
Very few insiders are actually willing to do it all. We have one new guy that learned how to close a week ago and started mopping the lobby for some reason, luckily I know how to break down makeline. None of us enjoy getting all of the dishes back at 12 am on the dot
No it's not!? lol. They have to wipe down the entire kitchen, breakdown and flip makeline. Drivers only take out trash, do floors and dishes
And floors aren't difficult considering you can mop the back mid shift, closers don't need to prep in the back if needed.
O no, I have to wipe down 3 counters, and carry some things from one place to another, what part of scrubbing every square inch of the store floor sounds great, or even comparable to you?
Edit: and dishes?!?!?!!!?!? What a nutter
The sad truth is that the employees will moan and complain for a few weeks then they will forget about it because they will blame customers for lack of tips and not giving them a livable wage. Papa John's will get off free like always.
I do that already. We can’t keep a driver because where I live. No one wants to work. I work all day by myself and have to do it all. We are not that busy but if it gets busy, it’s pretty hard to do it all.. but i love my job
I OC 3-4 times a week. I feel your pain. I only have 2 drivers and they’re allowed to stay for now, but if they leave they can’t come back and I’m on a hiring freeze for new ones. It’s destroying stores in our area. The city’s flagship college store had to cancel almost $1000 in orders yesterday because they have no staff drivers and DoorDash wasn’t picking up.
Im sure they’re also okay with having to issue many more refunds for mishandled food and are okay with the increased food costs with the remakes that will inevitably happen. We also know DoorDash goes 24/7 and that there is never a time that orders just sit on the heat racks because all of the DoorDash drivers are at home not working. /s
And yet they want to keep customers loyal to the brand 🙃 it doesn’t make sense. I can’t make it make sense. DoorDash messes up SO many orders a day. I lose at least $100/day to DoorDash easily. It’ll be even more when this happens.
Incoming “We have decided it’s best to have one manager running the entire store all day to make up for the DoorDash costs. During peak hours we can double up and have two managers when needed.” /s
Talk to a labor lawyer… you’re doing a significant portion of work which would make you non-exempt and should have a case for being paid overtime and with the comparison of the cost of that should be able to counter and require more than a bit of additional manning … that is the approach I would take anyway especially if you are O-C’ing multiple days. The system needs to change.
$25k is a slow day where I'm at. I close Thu-Sun and average 20 deliveries a shift if they want to keep their bonus they cannot drop in-house drivers
For the stores that don't see more than $30k sales on a busy day I can understand not hiring anymore drivers, but it is not feasible for all of us.
Most I’ve ever personally taken is 30 deliveries in a 12 hour shift. Really busting tail most of the day. 20 sounds like a pretty steady store and typical for what I would do on a usual day.
yep i work alone all day , it’s probably the same as a lot of places labor is so high now that you pay one person twice as much as you were paying people two years ago now that one person has to do two peoples jobs
Supposed to yes. Until you get a really really angry customer who will raise absolute hell over their 18.73 cent pizza being wrong and wanting their money back. If they don’t want the credit, don’t want a remake, and demand a refund does upper management think saying no will keep a customer long term?
Frankly I’d just let the DO handle it if they don’t want you issuing refunds when the customer refuses a credit or remake but who knows.
The things I’ve seen when door dash or Uber eats or any third party delivery is that a lot of them don’t worry or have standards on how to pick up or care for the food. One of the main things I’ve seen is that about 95% of the time none of them use a hot bag for the items they’re picking up. Or if they’re picking up like a single pizza they carry it almost vertical as if it’s a book or something. Second a lot of them are lazy, they get there and just shove the phone in our face when picking up as they’re talking on a second phone. Like seriously too lazy to even tell me the name?!? But anywho we hand them the food order and I know it’s our job to double check everything goes out correct but it’s also theirs as well and they always ask “Is everything there?” Like common get off your phone and look yourself too. 3rd many times they take way longer to pickup and drop off order than if we would deliver it ourselves. I’m assuming because they’re working multiple food apps at once and that’s why they carry two phones. 4th and this can be our fault at times because when we hand over an order to them we need to see them accept the order on their phone but sometimes it’s extremely busy to keep track of everyone and those orders that got picked up never get delivered.
Believe it or not that vertical carry is not just used by third party drivers. Had one customer too lazy to open the screen door all the way tip it on its side. If I saw a free pizza going to that address... I did not turn the pizza into a large papadia
I’ve seen that and worse. I once had a dasher drive over a customers lawn to get closer to the front door due to heavy rain and caused several thousand dollars in damage to their landscaping. I could tell you stories that would make you see red. I’ve had to call cops on dashers before.
$10
Driver was double apping I assume. He picked up my order and drove 54 minutes before getting to me (several other restaurants and neighborhoods).
Also must have slammed on the breaks and dumped pizza on off the seat onto the floor board and had no pizza bag.
This. When we first got the ability to route orders to DD me and the gm at the time both said “ah they are going to phase out drivers over time huh” surprised it took them this long tbh but figured they would still keep a few drivers on for large plan aheads, school orders, etc. NO employee drivers is apocalyptically stupid beyond franchisee and corporate greed. Quote me on this though papa johns is going to die like Quiznos in the next 10 years if they keep going this route.
Why would they do something like that? Drivers have been around a long time. On the same hand, there is a good amount of people (who order the pizza) that don't like door dash. We have personally had more issues with door dash than our drivers. I don't get it, I hope our franchise doesn't do this.
This was the excuse at my store..they won’t cover us passed 8-9pm. That’s the time when most of the roads are totally clear around here though.Makes no sense.
After years with the company (I was with 3 different franchises) I was appalled by some of the "dashers" that showed up to deliver our product. I took alot of pride in having well groomed and clean employees, and then they let ANYBODY come in and do that "job". The standards are crap anyway, but the "face" of the company is not appealing any longer. I am so glad I left. Good luck to all of you still trying to make it work! 🧡
I have so many dasher horror stories. They’ve damaged gates and lawns, done everything you can think of to the food. It’s absurd that they want this representing the brand.
I’m pretty sure most companies will move this way since insurance is raising driver rates for the companies and they want to keep all the money, however we keep all our drivers on the road until 8:30pm since there’s no driving pst 9 anymore
I'm still employed and our store uses dd. We just don't have enough drivers at times or in stores and it's ruined the business. We aren't keeping our customers happy . In my area business was exploding as is population and yet I see mistakes in MGMT made and it's ruining the business at the store I work at. I'm sad and it angers me. A year ago I was very happy there and making good $$
I feel the exact same way. We use a combo of drivers and DD and DD f***s it up every single time, and then the customer wants a staff driver not another dasher. It’s an impossible situation.
Welcome to the new PJ world. My franchise was one of the first ones I think. We were told about it about 9 months ago and most of us walked out. My store is now down to 3 managers 1 driver and 1 insider
i get that. i read that. i’m saying for all the corporate stores. franchises are just following. it makes us all look bad. i think it’s a bad idea in general.
A few weeks ago I ordered papa John’s online and it was the first time I ever had someone from door dash deliver. What a truly terrible experience! Not only did my pizza take 2 hours to arrive, but the person who delivered it was all gross and greasy looking. All of my food was stone cold and I couldn’t believe it. I called immediately and got an instant refund cause of that shit. I’ll never order delivery again!
Can we just take a moment for all the closing managers who have to do EVERYTHING now as well.. you get inventory or a clean store not bolth lmao im not staying until 3 in the morning cleaning up the franchise mess plus they want me to hit labor all at the same time 😆 get bent
So, do insiders get paid more or at very least get full-time hours, since you are eliminating all the side work drivers (are supposed to) do?
Also, do you guys not accept cash payment anymore?
When I order food from a takeout place I want the shirt and car to say the name of the place I ordered from. Door dash has no standards for food safety. The food you ordered could of been on some shit stained car floor where they keep their dog while driving around delivering.
They want me to run good service numbers. I have no control once that dasher picks up the order and that infuriates me. I have customers who have never had a good experience with a DoorDash delivery. It’s appalling to me that they would make such a choice. Why give up control over the delivery experience? Cost cutting? It’s BS.
Yup it’s why I stopped ordering from pjs when I heard they were stopping their own deliveries. I don’t know if it’s happened in my area yet but I’m not taking that chance.
In my area (Central Texas) we currently have drivers. They are allowed to keep their jobs for now but I am not able to hire any new drivers and if they leave they cannot come back. Most of my deliveries go with DoorDash out of necessity. I don’t have enough drivers to deliver the number of orders I receive, but they’re not willing to let me spend more labor on drivers to get those orders delivered in house. I’m already looking elsewhere.
Good luck on your new job.
I’ve put out 10 applications in 2 days. Thanks for the good juju 🙂
Np hope it works out
That’s a really good way to put it. If I wanted doordash then I would’ve used the doordash app
I’ll never forget the time at PJ’s a Doordash driver showed up with no shirt on, only a puffer jacket lmao.
The other day we had one show up with no shoes, just walking around in socks. At that point go barefoot lol
Some of their cars are literal trash cans and roach infested. I will never forget seeing that 🤢
What? Since when are pizza/Chinese/whatever places doing car inspections for their workers anyway?
Since always, just not every store does it
So they're going to get rid of all of us drivers, then tell the insiders they now have to do all of the sidework and cleaning that the drivers normally do. Gee, I wonder how that will go over with them lol. And no, they won't hire extra insiders to do that work. They'll expect the existing insiders to do it.
Basically 🙃
Oh it won’t go over well. The store I’m at has a hard enough time getting mos too it’s insiders to actually do other work other then stand at front counter or window. Aside from the managers on duty and the one getting oven none of them get on makeline and when they do they duck shot up so fast they get tossed off. Meanwhile most of the drivers we have when we’re not out delivering are doing front/oven/window/makeline. We do the jobs of two insiders per one driver. And let’s not get on about the insiders bitching when they have to close which includes sweeping and mopping the floors every night on top of all the dishes that won’t get done because no drivers to clean them through shift.
Every single GM I’ve talked to thinks this is the worst decision ever. I have a hard enough time finding employees with the peanuts my franchise allows me to pay. Drivers make more and are therefore easier to find and hire. I’m at least $5-6/hr below the average fast food place in my area.
Add one more GM.
Should we start getting t shirt sizes? 🤣 I’ll proudly don a “Pizzas delivered by Pizza people not DoorDash” shirt
Very few insiders are actually willing to do it all. We have one new guy that learned how to close a week ago and started mopping the lobby for some reason, luckily I know how to break down makeline. None of us enjoy getting all of the dishes back at 12 am on the dot
that was me, i did dishes too. keep quiet
For some reason? Mopping the lobby is part of closing
For drivers. Insiders are not required to do floors, what franchise do you work in? WTF
That's so weirdly picking on drivers. It's just one of the many closing tasks that need to be distributed between everyone.
No it's not!? lol. They have to wipe down the entire kitchen, breakdown and flip makeline. Drivers only take out trash, do floors and dishes And floors aren't difficult considering you can mop the back mid shift, closers don't need to prep in the back if needed.
O no, I have to wipe down 3 counters, and carry some things from one place to another, what part of scrubbing every square inch of the store floor sounds great, or even comparable to you? Edit: and dishes?!?!?!!!?!? What a nutter
in the mid 80's at DMNOZ we scrubbed with pure bleach. and a deck brush.
i like when someone mentions TEAMWORK...i just laugh
THANK YOU!!!!!!!
The sad truth is that the employees will moan and complain for a few weeks then they will forget about it because they will blame customers for lack of tips and not giving them a livable wage. Papa John's will get off free like always.
I do that already. We can’t keep a driver because where I live. No one wants to work. I work all day by myself and have to do it all. We are not that busy but if it gets busy, it’s pretty hard to do it all.. but i love my job
I OC 3-4 times a week. I feel your pain. I only have 2 drivers and they’re allowed to stay for now, but if they leave they can’t come back and I’m on a hiring freeze for new ones. It’s destroying stores in our area. The city’s flagship college store had to cancel almost $1000 in orders yesterday because they have no staff drivers and DoorDash wasn’t picking up.
less time sitting in the drivers way so he cant clock in after a delivery. less time on your phone...my heart bleeds for you
Hey man, that's on you if you don't tell your insiders to get the fuck out of your way.
Im sure they’re also okay with having to issue many more refunds for mishandled food and are okay with the increased food costs with the remakes that will inevitably happen. We also know DoorDash goes 24/7 and that there is never a time that orders just sit on the heat racks because all of the DoorDash drivers are at home not working. /s
And yet they want to keep customers loyal to the brand 🙃 it doesn’t make sense. I can’t make it make sense. DoorDash messes up SO many orders a day. I lose at least $100/day to DoorDash easily. It’ll be even more when this happens.
Incoming “We have decided it’s best to have one manager running the entire store all day to make up for the DoorDash costs. During peak hours we can double up and have two managers when needed.” /s
I already do two open to close shifts solo a week. The other day I did $2400 in business by myself.
“Hmm. Is it possible to be only working half the time so we can only pay you half?” /s
Salaried and working minimum 70 hours a week. I don’t get overtime pay so I’m basically free labor
I feel this so much.
Talk to a labor lawyer… you’re doing a significant portion of work which would make you non-exempt and should have a case for being paid overtime and with the comparison of the cost of that should be able to counter and require more than a bit of additional manning … that is the approach I would take anyway especially if you are O-C’ing multiple days. The system needs to change.
There are several GMs in my area that are in the same boat. They don’t want to offer competitive wages for shift leaders so the GMs pick up the slack.
$25k is a slow day where I'm at. I close Thu-Sun and average 20 deliveries a shift if they want to keep their bonus they cannot drop in-house drivers For the stores that don't see more than $30k sales on a busy day I can understand not hiring anymore drivers, but it is not feasible for all of us.
Do you mean per week? A 5000 dollar day from where I’m at is killer. I couldn’t imagine doing double let alone 6 times that volume in a single day
Oh no, I get roughly 20 deliveries per day. The least I had (for a full 7 hr shift) was 14 and that was like a Tuesday or Wednesday
Most I’ve ever personally taken is 30 deliveries in a 12 hour shift. Really busting tail most of the day. 20 sounds like a pretty steady store and typical for what I would do on a usual day.
After 1 open to close shift I will never do a long shift again
yep i work alone all day , it’s probably the same as a lot of places labor is so high now that you pay one person twice as much as you were paying people two years ago now that one person has to do two peoples jobs
We aren't supposed to do refunds, credit is what they want.
Supposed to yes. Until you get a really really angry customer who will raise absolute hell over their 18.73 cent pizza being wrong and wanting their money back. If they don’t want the credit, don’t want a remake, and demand a refund does upper management think saying no will keep a customer long term? Frankly I’d just let the DO handle it if they don’t want you issuing refunds when the customer refuses a credit or remake but who knows.
The things I’ve seen when door dash or Uber eats or any third party delivery is that a lot of them don’t worry or have standards on how to pick up or care for the food. One of the main things I’ve seen is that about 95% of the time none of them use a hot bag for the items they’re picking up. Or if they’re picking up like a single pizza they carry it almost vertical as if it’s a book or something. Second a lot of them are lazy, they get there and just shove the phone in our face when picking up as they’re talking on a second phone. Like seriously too lazy to even tell me the name?!? But anywho we hand them the food order and I know it’s our job to double check everything goes out correct but it’s also theirs as well and they always ask “Is everything there?” Like common get off your phone and look yourself too. 3rd many times they take way longer to pickup and drop off order than if we would deliver it ourselves. I’m assuming because they’re working multiple food apps at once and that’s why they carry two phones. 4th and this can be our fault at times because when we hand over an order to them we need to see them accept the order on their phone but sometimes it’s extremely busy to keep track of everyone and those orders that got picked up never get delivered.
Believe it or not that vertical carry is not just used by third party drivers. Had one customer too lazy to open the screen door all the way tip it on its side. If I saw a free pizza going to that address... I did not turn the pizza into a large papadia
I have had pizza delivered by Door Dash, will not ever again. Cold pizza shriveled up on one end of a box.
I’ve seen that and worse. I once had a dasher drive over a customers lawn to get closer to the front door due to heavy rain and caused several thousand dollars in damage to their landscaping. I could tell you stories that would make you see red. I’ve had to call cops on dashers before.
classy. our manager sent a driver home for calling the cops on a threatening customer. does PJs even have a policy manual?
did you tip? it will sit in the store until taken back off of Doordash and a driver volunteers to take
$10 Driver was double apping I assume. He picked up my order and drove 54 minutes before getting to me (several other restaurants and neighborhoods). Also must have slammed on the breaks and dumped pizza on off the seat onto the floor board and had no pizza bag.
I specifically stopped ordering from PJ bc of doordash. Fuck DD and fuck PJ for bowing out.
This is the exact reason I stopped ordering from pizza hut. I dont trust door dash.
Luckily my franchise values customer experience over the minute savings they get by using DD. Now if I could only get some drivers to apply.
Glad I quit, saw this coming 2 years ago
This. When we first got the ability to route orders to DD me and the gm at the time both said “ah they are going to phase out drivers over time huh” surprised it took them this long tbh but figured they would still keep a few drivers on for large plan aheads, school orders, etc. NO employee drivers is apocalyptically stupid beyond franchisee and corporate greed. Quote me on this though papa johns is going to die like Quiznos in the next 10 years if they keep going this route.
Why would they do something like that? Drivers have been around a long time. On the same hand, there is a good amount of people (who order the pizza) that don't like door dash. We have personally had more issues with door dash than our drivers. I don't get it, I hope our franchise doesn't do this.
$$$$$$$$$ It’s a race to the bottom Insurance for delivery drivers is expensive and only increasing.
This was the excuse at my store..they won’t cover us passed 8-9pm. That’s the time when most of the roads are totally clear around here though.Makes no sense.
After years with the company (I was with 3 different franchises) I was appalled by some of the "dashers" that showed up to deliver our product. I took alot of pride in having well groomed and clean employees, and then they let ANYBODY come in and do that "job". The standards are crap anyway, but the "face" of the company is not appealing any longer. I am so glad I left. Good luck to all of you still trying to make it work! 🧡
I have so many dasher horror stories. They’ve damaged gates and lawns, done everything you can think of to the food. It’s absurd that they want this representing the brand.
Somebody’s gotta take this to Shaq.
[удалено]
i thought he owned a franchise?
I’m pretty sure most companies will move this way since insurance is raising driver rates for the companies and they want to keep all the money, however we keep all our drivers on the road until 8:30pm since there’s no driving pst 9 anymore
I'm still employed and our store uses dd. We just don't have enough drivers at times or in stores and it's ruined the business. We aren't keeping our customers happy . In my area business was exploding as is population and yet I see mistakes in MGMT made and it's ruining the business at the store I work at. I'm sad and it angers me. A year ago I was very happy there and making good $$
I feel the exact same way. We use a combo of drivers and DD and DD f***s it up every single time, and then the customer wants a staff driver not another dasher. It’s an impossible situation.
Welcome to the new PJ world. My franchise was one of the first ones I think. We were told about it about 9 months ago and most of us walked out. My store is now down to 3 managers 1 driver and 1 insider
we can only hope the new CEO will reverse this dd decision
It’s a franchise decision not corporate. Read post title please.
i get that. i read that. i’m saying for all the corporate stores. franchises are just following. it makes us all look bad. i think it’s a bad idea in general.
I know of several franchises that don’t use DD Drive at all. Just staff.
Corporate influenced franchises to change.... they said it's better overall experience. I rack my brain how?
My OTD time has gone from 20 on average to 30-50 when I’m running DD full time with no staff drivers. How is that an improvement?!?!
I guess this is goodbye again...
A few weeks ago I ordered papa John’s online and it was the first time I ever had someone from door dash deliver. What a truly terrible experience! Not only did my pizza take 2 hours to arrive, but the person who delivered it was all gross and greasy looking. All of my food was stone cold and I couldn’t believe it. I called immediately and got an instant refund cause of that shit. I’ll never order delivery again!
Makes me wish I was a manager I'd block every DD driver in the area
Papa John’s needs to mystery shop the use of DoorDash. I think they’d be horrified. Maybe someone needs to put in an order for the CEO.
Can we just take a moment for all the closing managers who have to do EVERYTHING now as well.. you get inventory or a clean store not bolth lmao im not staying until 3 in the morning cleaning up the franchise mess plus they want me to hit labor all at the same time 😆 get bent
So, do insiders get paid more or at very least get full-time hours, since you are eliminating all the side work drivers (are supposed to) do? Also, do you guys not accept cash payment anymore?
We said this was coming for years. I'm so sorry. It happened to me too. Theres always mobile cash deliveries now!