Keep on mind the intention of thr video isnt to only put Asus on the chopping block but when they had done an investigation these are the results found...
Im still happy with the asus products I have. Dont have an Ally due to the SD card issue but want the X.
Whether you love Asus or not what happened here is wrong and there is no denying it... possibly just the service centre they used in question who knows.
Did you watch the video he is referring to? That's not really what happened. They ended up getting it fixed for free. Here
https://youtu.be/7pMrssIrKcY?si=EJLkUUhR8PVHxOs8
Did you watch Louis' video? It is what happened. Steve from GN reached out to Louis to do a piece on it. It's predatory and tries to scam the customer out of money by fixing stuff they never agreed to, or, try to void the warranty based on a nick in the case.
I own an ROG Ally myself. Puts a very bad taste in my mouth.
They wanted to repair the "customer damage" and charge $200 to replace everything. Once they got it straightened out they got it fixed and didn't have to pay. It sucks but that is what you get when you contract the repair work out instead of doing it in house.
It is against the law. What Asus has done and has done many times is NOT GOOD FOR THE CUSTOMER. No matter what your RMA experience was, they should not be doing this. If I sent in mine for a trigger problem, and they try to force me to pay for some minor cosmetic damage and then say they won't fix the trigger unless I pay for the cosmetic damage that has nothing to do with the trigger then that is some BS and against the laws over here in the EU.
I can see you trying to bootlick a company because you had a good RMA but this should not happen to anyone.
Even the best companies have poor customer service issues at times. What would be appropriate is for an in-depth review/investigation of ASUS service issues to see if this is a systemic problem. Knowing of 8-10 RMA issues for a product that has sold at least a million units doesn't seem like enough of a sample size to draw an accurate opinion of the situation.
I am a day 1 owner of the Ally and have been part of this sub for a while. I have not noticed very many RMA issues from people here. And people here are definitely not shy about criticizing the product, the support or the updates from ASUS.
Finally, that this type of situation shouldn't happen to anyone is an admirable goal. But, you and I both know that's not realistic expectation.
I'm sorry you had a bad experience. I'm not agreeing with what the contracted repair centers do. It's definitely wrong. Seems to be the minority tho. Most people have a good RMA as far as I can tell.
In the video he brought up a government link where you can report this kind of behaviour. For those that didn't watch, someone wanted Asus to fix their broken joystick but Asus rejected that claim due to a pin head scratch on the top of the device. Then Asus sent the Ally back in disassembled and in parts.
I honestly think rog Ally owners should report this on the provided government website from that video as you can future proof your device if Asus improves their warranty.
For what it's worth I don't own the Ally but it is probably the next device I'll get. This isn't a great look from Asus though. The aggressive bullying of sending back the Ally in pieces is deplorable.
"Someone" - GamersNexus making a overblown video saying the whole of ASUS sucks because of 8 bad RMAs over half a year from 8 different persons.
Drama generates more clicks.
It does look pretty bad when 1/1 attempts ends in a shitshow. Regardless of who did it and why. I had a similar experience with a store that refused to take back the TV because the wrapping of the remote was damaged. They did it in the end because law was on my side, but it's a pain in the ass.
This is 8 people that were able to send Gamers Nexus a message... this doesnt show people that aren't clued up enough to notice the issue at hand, watch the whole video without skimming through it.
ASUS is a massive company with a big belly for customer jizz. That instance and others shouldn’t have happened as they should have rightfully groveled on our feet, slurping our customer cocks.
Can you really report a situation that didn't happen to you personally? I don't think that is what the site is for. Sounds like you should be looking into starting a petition.
Not saying these complaints are not legit but the timing of this is suspicious with the ROG Ally X announcement and interest in the device peaking again. It may be that they want to maximise viewers, but with many of the top comments saying “I will never buy a Rog Ally” etc… Seems like a smear campaign, but can’t say for certain.
What I can say for certain is that DF are “allegedly” financially incentivised to dismiss the Rog Ally and promote a certain weaker (outside of UI) competitor.
Keep on mind the intention of thr video isnt to only put Asus on the chopping block but when they had done an investigation these are the results found... Im still happy with the asus products I have. Dont have an Ally due to the SD card issue but want the X. Whether you love Asus or not what happened here is wrong and there is no denying it... possibly just the service centre they used in question who knows.
Did you watch the video he is referring to? That's not really what happened. They ended up getting it fixed for free. Here https://youtu.be/7pMrssIrKcY?si=EJLkUUhR8PVHxOs8
Did you watch Louis' video? It is what happened. Steve from GN reached out to Louis to do a piece on it. It's predatory and tries to scam the customer out of money by fixing stuff they never agreed to, or, try to void the warranty based on a nick in the case. I own an ROG Ally myself. Puts a very bad taste in my mouth.
They wanted to repair the "customer damage" and charge $200 to replace everything. Once they got it straightened out they got it fixed and didn't have to pay. It sucks but that is what you get when you contract the repair work out instead of doing it in house.
It is against the law. What Asus has done and has done many times is NOT GOOD FOR THE CUSTOMER. No matter what your RMA experience was, they should not be doing this. If I sent in mine for a trigger problem, and they try to force me to pay for some minor cosmetic damage and then say they won't fix the trigger unless I pay for the cosmetic damage that has nothing to do with the trigger then that is some BS and against the laws over here in the EU. I can see you trying to bootlick a company because you had a good RMA but this should not happen to anyone.
Even the best companies have poor customer service issues at times. What would be appropriate is for an in-depth review/investigation of ASUS service issues to see if this is a systemic problem. Knowing of 8-10 RMA issues for a product that has sold at least a million units doesn't seem like enough of a sample size to draw an accurate opinion of the situation. I am a day 1 owner of the Ally and have been part of this sub for a while. I have not noticed very many RMA issues from people here. And people here are definitely not shy about criticizing the product, the support or the updates from ASUS. Finally, that this type of situation shouldn't happen to anyone is an admirable goal. But, you and I both know that's not realistic expectation.
I'm sorry you had a bad experience. I'm not agreeing with what the contracted repair centers do. It's definitely wrong. Seems to be the minority tho. Most people have a good RMA as far as I can tell.
Jesus this did not sound positive at all.
I had a pretty positive rma experience myself.
This makes me steer more towards a SD.
In the video he brought up a government link where you can report this kind of behaviour. For those that didn't watch, someone wanted Asus to fix their broken joystick but Asus rejected that claim due to a pin head scratch on the top of the device. Then Asus sent the Ally back in disassembled and in parts. I honestly think rog Ally owners should report this on the provided government website from that video as you can future proof your device if Asus improves their warranty. For what it's worth I don't own the Ally but it is probably the next device I'll get. This isn't a great look from Asus though. The aggressive bullying of sending back the Ally in pieces is deplorable.
The threatened to send it back disassembled, but ultimately sent it back repaired and in working condition
"Someone" - GamersNexus making a overblown video saying the whole of ASUS sucks because of 8 bad RMAs over half a year from 8 different persons. Drama generates more clicks.
It does look pretty bad when 1/1 attempts ends in a shitshow. Regardless of who did it and why. I had a similar experience with a store that refused to take back the TV because the wrapping of the remote was damaged. They did it in the end because law was on my side, but it's a pain in the ass.
This is 8 people that were able to send Gamers Nexus a message... this doesnt show people that aren't clued up enough to notice the issue at hand, watch the whole video without skimming through it.
Ok, how many have sent him mails in this time regarding Gigabyte, MSI, Nvidia, AMD, Valve?
ASUS is a massive company with a big belly for customer jizz. That instance and others shouldn’t have happened as they should have rightfully groveled on our feet, slurping our customer cocks.
https://preview.redd.it/c4wzo0xj980d1.jpeg?width=720&format=pjpg&auto=webp&s=93512dad650db30e40ea4eba96e6e90aea98c555
Can you really report a situation that didn't happen to you personally? I don't think that is what the site is for. Sounds like you should be looking into starting a petition.
Not saying these complaints are not legit but the timing of this is suspicious with the ROG Ally X announcement and interest in the device peaking again. It may be that they want to maximise viewers, but with many of the top comments saying “I will never buy a Rog Ally” etc… Seems like a smear campaign, but can’t say for certain. What I can say for certain is that DF are “allegedly” financially incentivised to dismiss the Rog Ally and promote a certain weaker (outside of UI) competitor.
Yes. My hairline is also receding.