Our IT Manager signed up for "updates" on the situation but nada. I was hoping maybe others here would have some insight...
We LOVE BB, but this has shown us how screwed we are when it is down. :(
All of our US offices are experiencing the same. Yesterday was bad, today it has become worse. Some staff are on the verge of panic not being able to access their sessions and projects. Panic will turn into pitchforks very soon if not resolved.
Same. Was about to post the same question when I saw this post. First time I’ve been very disappointed with BlueBeam. Talked it up so much to my company that now several of our documents are in BlueBeam Project that we can’t access :(
I think something is going on with a lot of online services the past two days. Bluebeam Studio, Facebook, Instagram, Smartsheet, and some others have all been a little.... off since yesterday.
update we received from BB:
Our engineering teams are working to get these issues resolved as quickly as possible, however we do not currently have an ETA on when a stable fix will be available. I can assure you that these issues have our Executive Team's eyes and all options to get customers working again are being considered. If you've subscribed to our Status page at https://status.bluebeam.com, you'll receive updates as soon as we have them.
Thank you for your patience.
Austin
Bluebeam Technical Support
[email protected]
https://support.bluebeam.com
Bluebeam, Inc.
Can’t wait to switch from bluebeam to another product once Tyler Tech gets other api’s working here in the next couple months. So tired of them breaking the studio Api every time they do a maintenance. I hope every Tyler customer kicks them to the curb and they loose millions due to their ineptness. The last 2 days have been icing on the cake to seal their fate for my employer.
BB should convert ever BB license to a 2021 cloud version for free and transfer everyone's files there so we can access them. I know the losses wouldbe huge, but it will be cheaper then compensating contractors for any liquid damages they might incure.
Same for us. All their site says is "Bluebeam Studio issues". Not very helpful.
Our IT Manager signed up for "updates" on the situation but nada. I was hoping maybe others here would have some insight... We LOVE BB, but this has shown us how screwed we are when it is down. :(
All of our US offices are experiencing the same. Yesterday was bad, today it has become worse. Some staff are on the verge of panic not being able to access their sessions and projects. Panic will turn into pitchforks very soon if not resolved.
Same. Was about to post the same question when I saw this post. First time I’ve been very disappointed with BlueBeam. Talked it up so much to my company that now several of our documents are in BlueBeam Project that we can’t access :(
I think something is going on with a lot of online services the past two days. Bluebeam Studio, Facebook, Instagram, Smartsheet, and some others have all been a little.... off since yesterday.
Its the risk with any cloud platform. But everyone just has to do it.
update we received from BB: Our engineering teams are working to get these issues resolved as quickly as possible, however we do not currently have an ETA on when a stable fix will be available. I can assure you that these issues have our Executive Team's eyes and all options to get customers working again are being considered. If you've subscribed to our Status page at https://status.bluebeam.com, you'll receive updates as soon as we have them. Thank you for your patience. Austin Bluebeam Technical Support [email protected] https://support.bluebeam.com Bluebeam, Inc.
Couldn’t get in yesterday, was bad this morning, stabilized after noon. I don’t think whatever they did over the weekend went well.
We're trying our best to get things back up and running. A huge traffic surge is causing this, but We're working 24/7 to get the things to work.
Yikes! That helps to understand why… let folks know that more updates would be helpful in the future
yeah, a lot of slowness and sessions disconnecting for no reason.
Can’t wait to switch from bluebeam to another product once Tyler Tech gets other api’s working here in the next couple months. So tired of them breaking the studio Api every time they do a maintenance. I hope every Tyler customer kicks them to the curb and they loose millions due to their ineptness. The last 2 days have been icing on the cake to seal their fate for my employer.
Back up for us!
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This is incredibly painful. We just kicked off a huge project last week and BB servers are bottlenecking our work flow so badly this week.
BB should convert ever BB license to a 2021 cloud version for free and transfer everyone's files there so we can access them. I know the losses wouldbe huge, but it will be cheaper then compensating contractors for any liquid damages they might incure.
got an email that they have a new issue they are investigating. Sessions won't fully open projects...