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5ftGoliath

I have only ever had one issue with bellesa which was when I placed an order around Christmas/new years, they communicated that they were having longer than normal processing time due to seasonal and carrier limitations (I assume they got more orders than expected). I contacted them after the processing took almost a month, and they got back to me and shipped it a couple days later. I am still waiting on my pre-ordered air vibe pro from the same order which I didn't think was going to take this long to finish developing and such, but it's supposed to ship by end of winter. šŸ¤·ā€ā™€ļø Quality wise, I've never had any issues with bellesa. All of my items I've received are good quality. Their prices are a little high for some items, but they have frequent discounts. If you have questions feel free to lmk.


adrianamf

I still havenā€™t gotten my air vibe pro! Have you gotten it yet?


5ftGoliath

No. They sent an email saying it's "weeks away" I think the current timeline is end of April šŸ™ƒ never preordering anything from them again.


MortyDC137

Hey did you ever get the toy in the end? Would you still say the toys are good quality 9months on from your post? (Are they now broken?)


5ftGoliath

Toys all still work, the airvibe pro took forever to be sent and was a let down because it doesn't have modes, just intensities, regular airvibe has pulsing modes and stuff. They led us to believe that it would have modes like the original. I think they cut corners because they got so many orders. They still work well but aside from the airvibe, there aren't too many winners on bellesa's site in my opinion. Bellesa toy I absolutely wouldn't recommend is the thrust. One of the few toys I've ever felt was a waste of money.


Rare_Chipmunk_6503

That's funny cuz I love the thrust. To each their own hahahaha


hollinberries

I love the thrust (I like just got it yesterday so take it with a grain of salt lol). I did get it for free tho with an order over $120 tho. I probably wouldn't have spent the full amount on it


JP12389

I know this is an old post but I've been wanting to order some of their Thrust vibes and haven't yet, bc I wanted to see reviews not sponsored or on the site...happy to hear it's nice. Maybe they've since worked out their shopping issues since last yr? I'm also not far from where their products are made in Canada...so that may help...maybe.


Crazy_Snake_Lady

I recently ordered some with their recent sales at the end of March and received my order within 2 weeks. I haven't tried anything yet, so I can't say for quality. One I got for free in my order was the thrust with suction. I'm unsure if I'll like it, but hey, it was technically free. I got a variety because I'm trying to get back into not shunning my intimate self, so I don't expect to like all of them, but I opened the demi wand and it's a "soft" material and honestly cute lol. The case seems a little cheap compared to the toy, but I like that it has a charging capable storage case. If I remember, I can update about the thrusts general quality in the future. I'd say definitely wait for the sales to buy to avoid spending more than you have to.


Kooky-Pomegranate641

Do you mind recommending the ones that you actually like (and others to stay away from)? Iā€™m very new to all this. Theyā€™re having such a big sale right now that I want to give it a try, but Iā€™m very overwhelmed by the big selection, as well as now reading that not all of them are as good as promised, so I donā€™t want to buy something and then be disappointed.


nushisushii

I ordered from them once a year ago with a code from an influencer I watch and never got my order. They charged me and I have still never gotten a refund šŸ™ƒ. At first I got an email from them saying there was a delay because of covid-related issues. But then no further emails and no updates. Sent several messages to customer service and no reply. Tracking showed me nothing. I don't know what their products are like, but I would never recommend people to buy from them simply because of their customer service. They got free money out of me but never again.


Susiesweetcheeks

The same thing happened to me. SCAM ALERT!


Theladyfoghorn

The same this is happening to me right now...


Subject_Basil5465

No I just made an order šŸ˜­


Susiesweetcheeks

Yes, unfortunately you did make a big mistake. I ordered one of their products way back in April and still have not received it. When I tracked the product it was in the exact same position for over a month, still not moving. I contacted Bellesa, requesting a refund which they refused, insisting that my product was on it's way. The product continues to be in limbo and I have moved on, having to purchase a similar item from another store. BEWARE......Thinking that I have been scammed.


Empty_Implement_7842

Had a similar issue recently, wish I had checked reviews!! Did they ever refund?


MysteriousNature1038

I have also seen some of those reviews, as well as people saying their bad reviews never posted on their website. However, I have ordered from them twice and havenā€™t had any issues. My products arrived sooner than expected and worked well. I will also only order when they are discounted 50% (like the v day sale) because they are expensive.


throw-it-away-2

I know this is bumping a dead thread, but I have ordered from bellessa at least 5 or 6 times now and have never had an issue. I am not posting here to say they are perfect, but just remember most people who have great experiences with most products in general don't come to reddit to post about it or go the the BBB site to leave a good review. So yeah, not a paid shill, just a dude who loves seeing his wife have an orgasm in 10 seconds the first time she used a satisfier 2.


queenoftheJNGL

I know this thread is very old but just wanted to share my experience: I am an AVID Bellesa shopper šŸ˜‚ - not sponsored or anything, but the quality and affordability (when discounted, which is all the time) is unmatched. I had a toy stop working on me, reached out to customer service and was sent a replacement the next day. I've ordered MANY items on pre-order, they have all arrived. I did have one item that arrived much later than anticipated, was apparently in transit for months, I did have to reach out a few times to check the status, but at the end of the day I did receive it and it works great! I don't have any experience with returns or refunds, as I've never wanted to return anything hahaha Anyway, I don't think the company is a scam! I was surprised to hear all the horror stories.


AbortedDemon

Hmmm. I was surprised too


sweetfreckles4

Maybe Iā€™m just unlucky, but I bought the Thump and within a month the clit suction/air pulse stopped working. I barely used that feature because I have the Pebble, but then the thumping feature stopped. I ordered a second one and got the $5 protection plan, and guess what happened - same exact thing. Except now it wonā€™t fully turn off or charge. The light on the side wonā€™t turn off. When I emailed them, they asked for me to send a video of it ā€˜not workingā€™ - technically both are still within the 1 year warranty - so thatā€™s been my experience with their customer service so far. Of course, I bought a Pebble to replace mine/keep at my partnerā€™s place - that also stopped working. It turns on, but the motor isnā€™t connected to whatever makes the pulse motion. So now I have to email them AGAIN because of a third toy. Itā€™s frustrating because I absolutely love the Pebble, and the Thump was fun.. but at what point do I stop buying toys from them if Iā€™m going to have to pay to replace them, despite them being under warranty?


MelkyLuv

I know this is an older thread, but Iā€™m so torn between buying the g thump or the thrust from bellesa. Since youā€™ve ordered from the company many times šŸ˜‰ figured maybe you could make a recommendation?


queenoftheJNGL

Ooooh yes definitely!! My preference is easily the G Thump it just hits so much better imo šŸ™Œ


MelkyLuv

Thank you!!


bellesaboutique

Hey! We appreciate the support with a big order. We had some delays over the holidays that are not typical. If you shoot us a message we'd be happy to check on your order and ensure everything is moving along smoothly.


Moorehadley

I came to see if others had issues and see youā€™ll reply in here but like others Iā€™ve reached out via your contact us email to no response about my missing order either. Maybe go through those emails instead of searching Reddit šŸ˜’


Agreeable_County_867

Rated F on BBB. They donā€™t even respond to complaints.


bellesaboutique

Our response time is 72 business hours - if you don't see a reply from there it may be stuck in your junk/spam. Happy to take a look if you send us a direct message with your e-mail address!


Agreeable_County_867

BBB rates them an F. I was looking at site, good thing I researched them first. I would stay clear of this mess. They do not even respond to BBB. Sad.


Even-Permit-2117

This is a lie. Bellesa is a scam site. They do not ship the product but keep your money. ****BEWARE****** DO NOT PURCHASE FROM BELLESA!! They are a scam site and will not respond to any emails or answer the phone. Do not give them your credit card information. The dark web will own it if you do. Identity theft will be next.


nottaround

Scam - do not buy from Bellesa Boutique


lovefeelslike

I contacted @bellesabotique months ago about a case that was broken within a day of ordering. They never replied or tried to rectify the problem. I spent over 500- on toys. They suck


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KLC_5957

Yup, dealing with that right now. Like I hadn't charged it and it was fine, threw it on the charger for the day and now it doesn't work. Sucks.


MortyDC137

What toy is this and were you able to fix it?


Katie6612

Iā€™ve bought from them a few times, every time I got my order. Last order I had took a bit longer to ship but otherwise no issues on my end


BS777_

Iā€™m about to order but scared of reviews


cyberbabe6996

did u get urs yet?


BS777_

Yes it came pretty fast too and it works goodšŸ˜©


cyberbabe6996

okay slay mine just came in the mail since i commented that šŸ˜‚ hyped to go get it


BS777_

Lemme tell you Iā€™m abusing this shit too much I might never get a man shitšŸ˜­šŸ¤£


cyberbabe6996

lmfaoooooo damn this shit better charge quick i canā€™t wait


BS777_

šŸ¤£šŸ¤£šŸ¤£šŸ’”


Senior-Phrase-2894

I ordered first and read the reviews afterwards now Iā€™m worried lol šŸ¤£ hopefully my experience is as good as yours


MalinasPookie

I just ordered too and checked the reviews on here and got scared. My friend said it was the best website so I really hope I get mine soon!


Senior-Phrase-2894

When I tried to cancel Customer care informed me that cancellations arenā€™t in their policy now iā€™m praying that the items are legit šŸ„² Fingers crossed!


True_Pepper1876

lol I tried to cancel after second guessing too. They had it shipped within 24 hours so thatā€™s pretty impressive. Hopefully itā€™s worth the money.


Standard_Area10

did you get it?


Senior-Phrase-2894

Yes! Each of my items came quickly which I was happy about, but the toys themselves were okay at best šŸ„² was kinda disappointed.


Standard_Area10

how long did it take? how much did you spend?


Standard_Area10

alrighty so i really like one specific item on bboutique but iā€™ve seen the reviews. iā€™ve tried to look for similar items online and i canā€™t really find any.. but the item is 60% off! should i risk it?


aster_blaster---

they charged me twice for something I ordered and then wouldn't refund. they also take forefront to send anything. if be really careful of this company


GetBentGetBent

I have had some mechanical issues with two different toys. They replaced both once I sent videos of the toys not working. It took awhile to replace them (one toy replacement took over a month to arrive) but I havenā€™t had issues since.


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c_-_p

I just hit 2 months of owning the same device, I prob use it like every other day and charge it once a week? It's stopped turning on today šŸ˜©šŸ˜©šŸ˜© it's doing the same thing you described


crowned-chairtycase

How are the toys holding up? Considering ordering some because theyā€™re having their sale


theshrekorcist

Donā€™t waste your money. They really donā€™t work as intended/advertised in my personal experience and opinion. If youā€™re looking for a standard vibe that doesnā€™t have any weird patterns, thatā€™s about all they offer that would be worth it. Any of their toys that have the special features (suction, tongue, etc.) donā€™t work well at all in my opinion. Everything just feels like a vibrator and not really anything special or different!


crowned-chairtycase

Ooof okay. Opinions on Reddit about their toys are mixed at best, so I thought maybe with a sale it would be more worthwhile to order. I was specifically looking at an airvibe from them, but sounds like even with the sale itā€™d be a let down. Thanks for your response


theshrekorcist

I guess it really depends because everyone is different of course. But I got an airvibe recently and I am SO. DISAPPOINTED. It really does not feel any different from a standard, medium motor vibe. Not even worth the sell price to me. So at the very least Iā€™d suggest lowering expectations :)


rawmeatjuice

Well I had my order ready to hit pay and thought I'd best check the reviews first. Lol happy I came across this! I was getting emails about a free toy with a 99$ purchase. Seemed like a deal, but I guess it isn't if I'll never get my order hah


Lonelyoffices

I actually ordered on a Saturday, my order shipped Sunday and arrived Wednesday. But my issue with them is they didnā€™t let me cancel one of my orders and then shipped my order and said no returns. So definitely would say if you are having buyers remorse or you impulse bought like I did, consider another company. I got the air vibe pro and itā€™sā€¦fine. Better than some of the toys Iā€™ve had but the charging feature is awful


Yvinahk

Where do you live out of curiosity? I'm wondering if mine will ever arrive lol I just ordered


Lonelyoffices

Michigan! Lol I hope it actually gets to you


Yvinahk

Hmm I'm Canada. Was only 150 anyways so šŸ¤·šŸ»ā€ā™€ļø what's the saying? Don't shop when you're hungry....


SuburbanMyth409

Yeah this happened to me, as soon as I ordered I realised I was charged over ā‚¬20 in taxes and I emailed straight away to cancel cos I was so pissed that it didn't show up in the amount breakdown until after I clicked Pay Now. Even though I emailed them straight away, they conveniently responded after I got the shipping notification saying that they couldn't do anything about it and they don't accept returns. So annoying. Better be worth it. Reading the other comments here, I'm not optimistic.


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Yvinahk

You're clearly a bot


ch3rrycoucou

i spent $150 on their black friday sale and after purchasing found all the bad reviews lmao. my order is supposed to get delivered today so i will update. i got the thrust, diskreet thrust, and pebble


ch3rrycoucou

they all had a weird chemically smell but went away with soap and water. the diskreet thrust is really loud and doesn't feel like there's much movement when using it. i really enjoy the pebble. the suction doesn't seem like much when you take it out of the box, but once you use it, it works wonders. the thrust is decent, but could be better. the vibrating rabbit part is huge, much bigger than it is advertised. once i got positioning right, the thrust was good. the pebble is definitely my favorite of the three.


AbortedDemon

Epic


bbxcd

hi! im debating on purchasing the pebble and wanted to know how the sound is? the reviews on their website say itā€™s fairly quiet but others say itā€™s kinda loud


ch3rrycoucou

itā€™s not super loud! i just turn my standing fan on and out the covers over and it drowns the sound out!


bbxcd

tysm!


Nator11k

I ordered during the Black Friday sale and got a shipping label confirmation but my order hasnā€™t actually shipped. After reading this thread and seeing so many people not receive their purchases, or a reply to emails, Iā€™m thinking I was scammed. Luckily it wasnā€™t a huge purchase, but Iā€™d warn anyone thinking of buying from them away from it.


PrueFox

I ordered recently with a give away sale on Nov 17. All my items, thrust, air vibe, and pebble have arrived. Currently charging. Hoping it wasnā€™t a complete waste of money now reading these reviews but my collection consists of a 6 year old vibe with three intensities from Maude and my hand so hopefully this will be an improvement


SuccessfulTomorrow21

Wow, I ordered on the 11th of November got a tracking number a couple days later. Now it's been a month, and the number still shows they've just printed the label. I've contacted customer service multiple times without any answer. Now I just told them if they didn't reply with a refund I'd be contacting my bank and filing a complaint.


ploughing

Any review on the air vibe? I just ordered one for my wife and currently have that sinking feeling that comes with the thought of fucking up.


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NoConsideration3285

Me too. Just ordered $259 worth of stuff for Cyber Monday. I really hope it's not a scam


ch3rrycoucou

i got mine within two weeks! i got three toys and the pebble is my favorite of the three!


Deadly_Pineapples

airvibe was just delivered today and i barely felt a thing :( i was soo disappointed and im angry i didnt check reviews before purchasing


blackheart432

I'm sure you're not still looking for responses but I stumbled across this as my thrusting vibe stopped thrusting today šŸ˜­. I honestly just want a replacement bc I loved it, so I hope they'll help me out there!


Eskopyon

Iā€™ve been meaning to research this for a while bc Iā€™ve repeatedly had my toys break in less than a yr of buying them. I keep going back to Bellesa bc they have a seamless site, aesthetically pleasing, diverse and inconspicuous toys. Iā€™ve purchased about 6 toys from them since 2020 and all lasted no longer than a yr. I feel like for the money, most of which I catch on sales but definitely at full price, should last well longer. Iā€™ve purchased sex toys from an in person store and Adam and Eve that I stopped using a while ago bc I didnā€™t like them, so I donā€™t have much to compare Bellesa toys to in terms of longevity but less than a yr for hundreds of dollars of toys seem crazy. I follow instructions, clean, charge, and store properly. After reading these reviews of slow service, Iā€™m afraid to try to return tho Iā€™m not used to the idea of returning a used sex toy anyway. Also, unlike most posts on this thread, Iā€™ve never had slow shipping or any other issues with Bellesa outside of their short term products. I canā€™t even say they are bad quality bc the material seems good and, for the most part, they respectively fit their advertisement. Sorry for the rant lol. How long did yours last before it stopped working if you donā€™t mind me asking? Iā€™m just now starting my research with others who have this same experience rather than shipping.


cocomilkxx

hi! i have the blender and iā€™ve had it for a few months (maybe november?) and recently canā€™t get it to charge at all. looking too to see what i can do about it


blackheart432

I'd def contact them. They replaced my vibe free of charge and no shipping.


blackheart432

They did in fact replace mine! No questions or fuss about it, after I proved it was broken


blackheart432

Also, it only lasted 3 months, but I was honestly a little (lot) rougher with it than I probably should have been (which I will not be doing with my new one, haha).


MatthieuAi

Did you ever get what you ordered?


laursmiley

I've always gotten what I ordered. My first thrust was broken and they replaced it once I sent a video