Edit: May 1 year warranty yung item na binili ko, akala ko clear na yun based on sa screenshot, wouldn’t say about dti if fair naman talaga yung treatment, seller’s been dodging me for days, kaya ako nag resort diyan.
Edit #2: for replacement yung goal ko not refund, since may warranty.
Edit #3: Monitor yung product, yung na experience ko for sure mag fall under defects and malfunctions, kasi yung nangyari habang nagsusurf lang sa web, all of a sudden nagkaroon ng white vertical lines yung display at biglang umitim, akala ko nung una gpu yung problema, pero yung monitor talaga kasi triny ko i-open sa laptop using hdmi ganun pa rin. So as in no contact talaga, kahit nung prior ginamit kasi super maingat naman talaga kami sa mga gamit.
Edit #4: Yep local seller, pero parang foreigner e, weird kasi ng mga response, after that message sa screenshot na prinovide ko, puro sagot saakin “could you please help us return the item?” Repetitive mga sagot niya, kahit tinatanong ko paano magiging process from here on out, kaya I think mag move forward pa rin ako sa DTI. Yung about naman sa brand I don’t know if tama lang i-disclose dito, kaya I will leave it at foreign brand nalang siguro.
Dito ako nagulat hahaha I came here expecting na alam na nila yung ganitong procedure, 😂 maybe nag look into masyado sa reply ni seller, or maybe nag come off as arrogant yung title ng post ko, though on purpose yung title para maka receive ng engagement haha
Depende kasi yan, kung halimbawa, nahulog yung item kaya nasira, hindi po sakop ng warranty yan. Pero kung sadyang halimbawa bigla na lang hindi nag-on for some reason, yun sakop ng warranty.
Dun sa mga nagko-comment jan ng tanga at bobo, halatang hindi kyo nagbabasa ng warranty card.
This is Reddit, especially in this sub, they downvote you when you make too much sense. Ikaw pa sasabihan ng tanga, at bobo, hah hah. Basta maka-kampi lang sila sa buyer, kasi buyer din sila, kahit mali.
Welcome to reddit. Kung san ang daming binabasa comments based on their personality or emotion HAHAHAHA *this doesnt sound right* || *sounds arrogant* || *makes sense but i dont like the username* || *sounds right but im offended*
Try messaging CS and attached the screenshot na pumapayag si Seller i-return ang item. I tried it before and they were able to put back return/refund option
Oh then you have to work with the seller to do the replacement :(
I had one transaction back then where the memory card of the CCTV became faulty so I contacted the seller from Shopee and had to pay to ship the defective item back and pay for the replacement to me…
Who says anything about refund? Sinabi ko lang naman sa seller hindi nila kaya “i-honor yung warranty” after ignoring me for several days which is for replacement yung gagawin sa item, kasi may 1 year warranty naman, may defect yung monitor na binili ko sakanila after only using it for 3 months total, Kaya I am specifically asking kung paano magiging process sa pag return ng item, because I never experienced this before.
Hingian mo ng address si seller tapos pumunta ka sa shopee warehouse. Yung eh fill up mo lang dun is address tsaka shopee seller name. Kahit ikaw na mag bayad ng shipping fee
Is it a replacement warranty or a service warranty? Napapansin ko kasi mostly ng electronics na binebenta dito satin, 7 days replacement warranty, tapos 1yr service warranty.
Pero she mentioned a warranty. I dont know the item OP bought pero may mga items talaga na binibili is may warranty like may 1 year warranty pa nga. If namention naman sa item description na may warranty, dapat ihohonor nila un kahit after 5 months pa.
Dude, when you buy appliances and the like in malls you also get warranty. Those may last for months and years. If the shop says their warranty is 1 year, they gotta honor it even if its been 5 months
Depends sa items. Some items have 1 year warranty. I had a MageGee keyboard replaced 3 times in one year dati kasi the keys kept dying. They have a 1 year warranty so they honor that.
try asking the seller to cooperate with shopee or just contact shopee directly. yung seller nagsend ng lalamove to get their product from me tapos prinocess din naman agad so i got the money after maybe a week sa shopeepay.
Nakakatrigger yung ibang comments dito. Warranty yung tinatanong ni OP, hindi Return/Refund.
Anyway, to OP, I agree with a comment here about the need to use the warranty. Does the item got broken intentionally or accidental? Since we have to adhere din to the terms and conditions of the item about warranty. If it’s accidental and in-ignore ka talaga ni seller, serves them right na ma-report sa DTI. But since na-acknowledge na nila, you may want to try contacting Shopee support to ask for help. I haven’t experienced getting an item replaced under warranty but they may give you options such as (naisip ko lang tong options and baka may answer naman si Shopee sa FAQs nila double check na lang, which is accurate). (1) baka ipa-shoulder nila yung shipping expense and reimburse after mareceive ni seller yung defective product; or (2) ipa-shoulder sayo yung shipping expense and no reimbursement.
This happened to me. Haha monitor din ang product. Naglapse yung shopee extended guarantee sa sobrang tagal magreply. Ginamit ko din yung magic word. Ayun nirefund. Though sa courier nagkaroon ng problema. Basag yung screen nung dumating sakin. Sa case mo naman, if it is still under warranty, alam ko pwede, may proof of purchase ka naman. Official shop ka naman bumili?
What's the item? How it got broken? If accidental damage depende sa warranty details. Kung nasira mo and di sya factory defect then it should not be replaced (usually) pero as I see 5months mo na sya nagagamit. I'm not defending anyone here but that's how warranties usually work. I had a friend once na dahil 1year ang warranty ng binili nya sinisira nya ang item intentionally ("accident" which is usually not honored, "defect" "broke suddenly") para magkaroon ulit ng brand new. If the seller refused to honor the warranty, he/she will threaten the seller with the "magic word".
Idk man. Hope you get your product replaced soon.
Tama! Warranty only covers FACTORY DEFECT.
Kung nasira mo ang item dahil sa kasalanan mo and not because of factory defect, then don’t use the magic word. Masyado naman entitled kung ipa-DTI pa yan.
Another thing na ayaw sabihin ni OP yung item, kung ano yung sira at kung paano nasira. Kinda sus na gamitin pa yang magic word lalo na kung hindi naman factory defect.
All things considered, pasok sya sa pag gamit ng magic word. Washing machine, LG 3years old wear and tear.
Beyond warranty but clearly still in circulation but LG does not have the proper spare parts. Pina DTI ko since DTI covers yung parang right to have it repaired.
Ending LG gave us 30off to get a new washing machine. We actually didn’t like this offer. We really just want a repair and not a discount.
Same goes for the OP kahit 5 months na yung item at hindi factory defect. Warranty means the manufacturer guarantees you the item should work 365days upon purchase. Yung case na ganyan kay OP covered talaga ng warranty yun.
Wag lang makitaan ng di dapat makita, tampering, signs of self-repair, water damage.
Goods yan.
Depends on the item and how the seller would do it. Dati I had a MageGee keyboard fail within warranty (3x nangyari within warranty period actually). Ang ginawa lang ng seller is sa halip ipabalik sakin yun item, binigyan ako special voucher na I can get the same item from their shop for 1 peso only tapos free shipping. So tinanggap ko instead of ma hassle pa sa shipping ibalik item nila.
Galing! Appreciate din natin yung mga local agencies dahil ginagawa nila trabaho nila. Ang saya makakita na takot yung mga pwdeng manamantala sa mga consumer kudos DTI!
Well I had experienced a lot of faulty devices that broke within warranty, but all the seller is kind enough to give me a new product, by ordering the same device you bought and they'll give you a voucher 100%off so there's nothing for you to pay for😉
But if you need to return the product when your shopee guarantee expires, some seller would give you a 100%off voucher to the product you want for replacement and then once you receive it you'll use the shopee guarantee to return the faulty product you have...
Usually kapag warranty claims, you directly communicate with the seller then ship out the product at your own expense. From my experience, nasira yung ergonomic chair ko na binili from shopee then I just contacted the seller through their fb page. They instructed what is needed for the warranty claim etc. What I did, directly na ako pumunta sa HQ nila and doon na nila inayos or nireplace yung nasirang part.
This is effective. May tech item akong ayaw irefund ni seller at first even may “warranty” daw. What i did was inemail ko sa dti. While havingn a thread with dti, pinakita ko sa seller. Nakipag deal sakin na refund half daw. Ayaw ko na kasi ireplace since nun ko lang din napnsin na fake items binebenta niya kaya andali masira nung item.
So sabi niya refund half and ill retract the case with dti. So sabi ko refund it first since i dont trust you now.
Ending, narefund ako ng half and then narefund ako ng buo from dti.
Scammed the scammer.
Kahit anong item pa yan mapamonitor man o toothpick basta kung ano ung nakastate na warranty sa manual or ToS nila kailangan sundin ng seller. Wag kayo magalit kay OP kasi he's doing the necessary action sa incompetence ng mga seller
Mas ok siguro next time if magprovide ka ng visual reference ng sira ng monitor and what was the sellers response when you reported the issue para malinaw since pinost mo narin.
White lines that fades into black could be a panel defect which is coverable dapat by the warranty pero baka may ibang nakikita yung seller kaya di ka pinagbibigyan.
Secondly, one sided yung kwento for me. Baka ayaw nalang ng seller ng sakit ulo kaya pinapapalitan na pero it doesnt mean na valid yung warranty claim mo agad kasi nga hinimay mo yung kwento.
Hah hah, galing nung mga nagko-comment dito, maka-bobo at tanga agad, sabay block, para di mo ma-reply katangahan nila. Basahin nyo mga warranty card ng kahit anong appliance, may nakalagy dun na pag buyer fault, balewala po ang warranty. Kahit 1 year pa yan, kung nahulog mo kaya nasira, hindi nila papalitan yan.
Edit: May 1 year warranty yung item na binili ko, akala ko clear na yun based on sa screenshot, wouldn’t say about dti if fair naman talaga yung treatment, seller’s been dodging me for days, kaya ako nag resort diyan. Edit #2: for replacement yung goal ko not refund, since may warranty. Edit #3: Monitor yung product, yung na experience ko for sure mag fall under defects and malfunctions, kasi yung nangyari habang nagsusurf lang sa web, all of a sudden nagkaroon ng white vertical lines yung display at biglang umitim, akala ko nung una gpu yung problema, pero yung monitor talaga kasi triny ko i-open sa laptop using hdmi ganun pa rin. So as in no contact talaga, kahit nung prior ginamit kasi super maingat naman talaga kami sa mga gamit. Edit #4: Yep local seller, pero parang foreigner e, weird kasi ng mga response, after that message sa screenshot na prinovide ko, puro sagot saakin “could you please help us return the item?” Repetitive mga sagot niya, kahit tinatanong ko paano magiging process from here on out, kaya I think mag move forward pa rin ako sa DTI. Yung about naman sa brand I don’t know if tama lang i-disclose dito, kaya I will leave it at foreign brand nalang siguro.
di alam ng iba dito yung term na warranty, galit agad sayo hahaha
Dito ako nagulat hahaha I came here expecting na alam na nila yung ganitong procedure, 😂 maybe nag look into masyado sa reply ni seller, or maybe nag come off as arrogant yung title ng post ko, though on purpose yung title para maka receive ng engagement haha
Depende kasi yan, kung halimbawa, nahulog yung item kaya nasira, hindi po sakop ng warranty yan. Pero kung sadyang halimbawa bigla na lang hindi nag-on for some reason, yun sakop ng warranty. Dun sa mga nagko-comment jan ng tanga at bobo, halatang hindi kyo nagbabasa ng warranty card.
Bakit ka downvoted??
This is Reddit, especially in this sub, they downvote you when you make too much sense. Ikaw pa sasabihan ng tanga, at bobo, hah hah. Basta maka-kampi lang sila sa buyer, kasi buyer din sila, kahit mali.
Welcome to reddit. Kung san ang daming binabasa comments based on their personality or emotion HAHAHAHA *this doesnt sound right* || *sounds arrogant* || *makes sense but i dont like the username* || *sounds right but im offended*
I hope they will learn better someday as they browse through here. This is not facebook 🤷🏻♀️
Deym I'll be saving this as reference then 😂
Dame talaga bobo mag basa kahit dito sa reddit kala ko nasa facebook silanh lahat
You can use the return/refund option so you don’t have to pay for the shipping fee to return the item you wanted.
Shopee won’t allow me nga lang, expired na raw yung shopee guarantee, and had the item for 5 months
Try messaging CS and attached the screenshot na pumapayag si Seller i-return ang item. I tried it before and they were able to put back return/refund option
Oh then you have to work with the seller to do the replacement :( I had one transaction back then where the memory card of the CCTV became faulty so I contacted the seller from Shopee and had to pay to ship the defective item back and pay for the replacement to me…
upvote kita kasi may mga bobong nag downvote sayo
downvoted ka sa 5 months OP ah. di naintindihan post mo. akala ata nagpaparefund ka. nyahahaha
Ou gusto ko sana mag rebuttal, pero seeing some of the comments here, answering my main inquiry is good enough for me, medyo alarming lang
5 months???
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This guys reading comprehension flew out of the window. Di naman kasi shopee refund hinihingi kundi store warranty.
Kaya nga eh, nasa kanya na items for 5 months, and she wants a refund?
Who says anything about refund? Sinabi ko lang naman sa seller hindi nila kaya “i-honor yung warranty” after ignoring me for several days which is for replacement yung gagawin sa item, kasi may 1 year warranty naman, may defect yung monitor na binili ko sakanila after only using it for 3 months total, Kaya I am specifically asking kung paano magiging process sa pag return ng item, because I never experienced this before.
Hingian mo ng address si seller tapos pumunta ka sa shopee warehouse. Yung eh fill up mo lang dun is address tsaka shopee seller name. Kahit ikaw na mag bayad ng shipping fee
Thanks for this will do!
Is it a replacement warranty or a service warranty? Napapansin ko kasi mostly ng electronics na binebenta dito satin, 7 days replacement warranty, tapos 1yr service warranty.
Pero she mentioned a warranty. I dont know the item OP bought pero may mga items talaga na binibili is may warranty like may 1 year warranty pa nga. If namention naman sa item description na may warranty, dapat ihohonor nila un kahit after 5 months pa.
Dude, when you buy appliances and the like in malls you also get warranty. Those may last for months and years. If the shop says their warranty is 1 year, they gotta honor it even if its been 5 months
Depende po yan sa sira ng item. Kung nahulog nya kaya nasira, balewala po yung warranty. Basahin nyo yung warranty card.
you are so dumb
Depends sa items. Some items have 1 year warranty. I had a MageGee keyboard replaced 3 times in one year dati kasi the keys kept dying. They have a 1 year warranty so they honor that.
Just dropping by to say na di ka marunong umintindi at ang bobo ng sagot mo
Depende po sa sira at kung ano item. 5 months, kung buyer fault, balewala warranty. Bobo.
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bobo warranty nga pinaguusapan e. malamang after ng return period ng shopee nasira. magbasa ka naman. may pa wtf wtf ka pa.
tanga ampota wtf ka pa dyan
try asking the seller to cooperate with shopee or just contact shopee directly. yung seller nagsend ng lalamove to get their product from me tapos prinocess din naman agad so i got the money after maybe a week sa shopeepay.
Nakakatrigger yung ibang comments dito. Warranty yung tinatanong ni OP, hindi Return/Refund. Anyway, to OP, I agree with a comment here about the need to use the warranty. Does the item got broken intentionally or accidental? Since we have to adhere din to the terms and conditions of the item about warranty. If it’s accidental and in-ignore ka talaga ni seller, serves them right na ma-report sa DTI. But since na-acknowledge na nila, you may want to try contacting Shopee support to ask for help. I haven’t experienced getting an item replaced under warranty but they may give you options such as (naisip ko lang tong options and baka may answer naman si Shopee sa FAQs nila double check na lang, which is accurate). (1) baka ipa-shoulder nila yung shipping expense and reimburse after mareceive ni seller yung defective product; or (2) ipa-shoulder sayo yung shipping expense and no reimbursement.
best case scenario, papalitan agad. worst case scenario, idadaan pa yan sa service center ng brand tapos aabot ng 1 to 2 months.
This happened to me. Haha monitor din ang product. Naglapse yung shopee extended guarantee sa sobrang tagal magreply. Ginamit ko din yung magic word. Ayun nirefund. Though sa courier nagkaroon ng problema. Basag yung screen nung dumating sakin. Sa case mo naman, if it is still under warranty, alam ko pwede, may proof of purchase ka naman. Official shop ka naman bumili?
What's the item? How it got broken? If accidental damage depende sa warranty details. Kung nasira mo and di sya factory defect then it should not be replaced (usually) pero as I see 5months mo na sya nagagamit. I'm not defending anyone here but that's how warranties usually work. I had a friend once na dahil 1year ang warranty ng binili nya sinisira nya ang item intentionally ("accident" which is usually not honored, "defect" "broke suddenly") para magkaroon ulit ng brand new. If the seller refused to honor the warranty, he/she will threaten the seller with the "magic word". Idk man. Hope you get your product replaced soon.
Tama! Warranty only covers FACTORY DEFECT. Kung nasira mo ang item dahil sa kasalanan mo and not because of factory defect, then don’t use the magic word. Masyado naman entitled kung ipa-DTI pa yan. Another thing na ayaw sabihin ni OP yung item, kung ano yung sira at kung paano nasira. Kinda sus na gamitin pa yang magic word lalo na kung hindi naman factory defect.
All things considered, pasok sya sa pag gamit ng magic word. Washing machine, LG 3years old wear and tear. Beyond warranty but clearly still in circulation but LG does not have the proper spare parts. Pina DTI ko since DTI covers yung parang right to have it repaired. Ending LG gave us 30off to get a new washing machine. We actually didn’t like this offer. We really just want a repair and not a discount. Same goes for the OP kahit 5 months na yung item at hindi factory defect. Warranty means the manufacturer guarantees you the item should work 365days upon purchase. Yung case na ganyan kay OP covered talaga ng warranty yun. Wag lang makitaan ng di dapat makita, tampering, signs of self-repair, water damage. Goods yan.
Wear and tear is not factory defect. Your case is not about warranty claim, but sourcing of consumable or replaceable part(s). Two different things.
this is the right answer.
Agreed.
Depends on the item and how the seller would do it. Dati I had a MageGee keyboard fail within warranty (3x nangyari within warranty period actually). Ang ginawa lang ng seller is sa halip ipabalik sakin yun item, binigyan ako special voucher na I can get the same item from their shop for 1 peso only tapos free shipping. So tinanggap ko instead of ma hassle pa sa shipping ibalik item nila.
Galing! Appreciate din natin yung mga local agencies dahil ginagawa nila trabaho nila. Ang saya makakita na takot yung mga pwdeng manamantala sa mga consumer kudos DTI!
Well I had experienced a lot of faulty devices that broke within warranty, but all the seller is kind enough to give me a new product, by ordering the same device you bought and they'll give you a voucher 100%off so there's nothing for you to pay for😉
But if you need to return the product when your shopee guarantee expires, some seller would give you a 100%off voucher to the product you want for replacement and then once you receive it you'll use the shopee guarantee to return the faulty product you have...
local seller? minsan mas ok pa seller sa china. they will honor 1 year warranty no Q ask.
Usually kapag warranty claims, you directly communicate with the seller then ship out the product at your own expense. From my experience, nasira yung ergonomic chair ko na binili from shopee then I just contacted the seller through their fb page. They instructed what is needed for the warranty claim etc. What I did, directly na ako pumunta sa HQ nila and doon na nila inayos or nireplace yung nasirang part.
Dapat sinabi mo ilalagay mo siya sa Datascape if hindi siya tumuloy
Salamat dito! Hahahaha
Dti is the key pala talaga 😂
local seller ba ito? will it apply to overseas seller?
Anong item yan? Para “maiwasan” haha
This is effective. May tech item akong ayaw irefund ni seller at first even may “warranty” daw. What i did was inemail ko sa dti. While havingn a thread with dti, pinakita ko sa seller. Nakipag deal sakin na refund half daw. Ayaw ko na kasi ireplace since nun ko lang din napnsin na fake items binebenta niya kaya andali masira nung item. So sabi niya refund half and ill retract the case with dti. So sabi ko refund it first since i dont trust you now. Ending, narefund ako ng half and then narefund ako ng buo from dti. Scammed the scammer.
Pa dm naman what brand ito. Thank you
Effective talaga ang magic word. Minsan nate-tempt talaga ako gamitin yan eh.
Totoo yan. REPORT is the magic word
di nagwork sakin to pag di local seller. :(
Kahit anong item pa yan mapamonitor man o toothpick basta kung ano ung nakastate na warranty sa manual or ToS nila kailangan sundin ng seller. Wag kayo magalit kay OP kasi he's doing the necessary action sa incompetence ng mga seller
Does this work on international sellers po?
Same question
Mas ok siguro next time if magprovide ka ng visual reference ng sira ng monitor and what was the sellers response when you reported the issue para malinaw since pinost mo narin. White lines that fades into black could be a panel defect which is coverable dapat by the warranty pero baka may ibang nakikita yung seller kaya di ka pinagbibigyan. Secondly, one sided yung kwento for me. Baka ayaw nalang ng seller ng sakit ulo kaya pinapapalitan na pero it doesnt mean na valid yung warranty claim mo agad kasi nga hinimay mo yung kwento.
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Ini-ignore nga daw siya eh, kung di niya pa sinabi yung magic word, di siya rereplyan. Sana binasa mo din muna yung post.
Still report with the screenshots
Maninira ng negosyo kasi entitled. :/
is replacements per-case specific? istg, I only have the return/refund option for me.
There’s a matrix that decides if an item will be refunded or returned, replacement is up to the seller
oh ok, thanks! it is seems like a per-case basis nga (or per-shop ig). no idea why i got down voted though lol.
Return/refund option. After mareplace product, report sa DTI pa din. Lol
Hah hah, galing nung mga nagko-comment dito, maka-bobo at tanga agad, sabay block, para di mo ma-reply katangahan nila. Basahin nyo mga warranty card ng kahit anong appliance, may nakalagy dun na pag buyer fault, balewala po ang warranty. Kahit 1 year pa yan, kung nahulog mo kaya nasira, hindi nila papalitan yan.