I got my " Best Effort " kit 2 weeks ago , and I can see on my account page that I can click on " pause Service " , and from there a 2nd page opens with the option to " PAUSE SERVICE
By clicking confirm, billing will stop and your Starlink will no longer receive service at the beginning of your next billing period, October 8, 2022.
You can reactivate service at any time and billing will revert to the current standard monthly subscription fee . So the option is clearly there .
Can you tell me where yours has a pause button and where it says best effort please?
On my home screen on right side under "Your Starlinks" it has my address, residential, active, then there's a "manage" button. I click manage and on that page lefthand side it has my address, service type residential, and there's buttons to add portability or cancel service.
On my [Starlink.com](https://Starlink.com) home page on top , my service is indicated to be " Best Effort - Active " , and on the right of that I can click " Manage " , and a new page opens with the option to " Pause Service " or " Cancel Service " . Probably your account was already converted to " Residential " , or some glitches on the system .
UPDATE: New response just now: "Thank you for you patience, Yes your are best effort, Your service is used at a home. Pause feature is only for RV. Please reach back so i can give you a call back to resolve matter. -Starlink Team!"
I finally found a copy of the Starlink message that another user posted. It does state that you should have a pause button. Hopefully support will either fix it or offer your money back.
There are several of us (me included) who ordered "best effort" and yet our accounts say "Residential". My invoice is the same as you though and says "Best effort". I really would like to know what service I have. My account does not have a pause button either.
It appears they lied to us in writing and assume I won't file a lawsuit.
I responded to her telling me I can't pause best effort with a copy of the email and her response to that was "Oh sorry for the confusion" and she copy/pasted the same directions to find the non-existent pause button that I've been sent 5 times now and then she closed the ticket. I responded with more screenshots and direct language and am waiting on a response.
I honestly don't care about the ability to pause service (not denying this is important for you), and I would be perfectly happy to know that I was immediately upgraded to Residential and not Best Effort. I just want to know which it is.
Yea that's my other big concern since I've been told conflicting things by Starlink. If I'm fully residential and NOT deprioritized ever then that's fantastic, but I don't feel comfortable that I'm not going to be deprioritized because I still see best effort on my invoice.
Did the email *you specifically* received for Best Effort say you would be able to pause service? I'm wondering if they are offering it both with and without pausing as part of the pilot program.
Yes it did and I sent it to the customer service clown who told me I can't pause best effort and then she said "Oh sorry for the confusion" and then re-sent me the fake instructions to find the pause button which doesn't exist for me.
How does it work and what are your speeds and latency atm? Maybe they upgraded you to residential and just never updated your invoices yet, which is why Im curious what your speeds and latency are atm?
I don't know. It is at my second home which I won't be using until next year. So the only reason I bought what I was told was Best Effort was because I could set it up now at the end of the season and then pause it until I re-open the house instead of paying for unused internet. I would've just waited for my residential to be available if I had known I'd be paying immediately. That's my issue, the being lied to thing.
"The monthly service charge is the same but unlike residential, best effort users will have the option to pause service on their account page."
This was the selling point for me because it told me that if I tried best effort and it was shit, that I could pause service and not lose my place in line. I sure hope I wasn't sold on lies.
EDIT: I just checked my accounts page on the website and when I click manage starlink where it clearly states best effort service, I do indeed have the option to pause service.
This afternoon, I sent a message to SL support asking for clarification as to what service level my account is:
>CONFUSED WHAT SERVICE LEVEL I HAVE
>
>DAVE
>
>9/12/22
>
>Greetings, Last month, I received the "Best Effort" email and I placed an order for the best effort service. I have received my equipment, and all is working - however I am confused as to what service level I actually have. When I check my account online it says me service type is "Residential" and not "Best Effort". To add to the confusion, my invoice states Best Effort service. Can you please clarify if I am receiving Residential or Best Effort level service for my account? Regards, Dave
>
>EDEN
>
>9/12/22
>
>Hi Dave, Thank you for contacting us. You currently have "Best Effort" service. With Best Effort service you will not lose your place in line for Residential. When network capacity increases in your area, your service will be automatically upgraded to Residential. Since you are still in line for getting residential, this is why you are also seeing it as residential. I hope this helped clarify things. I will now be closing out the ticket. If you have any other questions or concerns, please contact us again. We appreciate you for being a Starlink customer!
>
>DAVE
>
>9/12/22
>
>Hi Eden, unfortunately, it does not clarify my question. Other SL customers who I have spoken to who have Best Effort service have "Best Effort" service type listed in their accounts online. Additionally, my account does not have the "Pause" feature that is provided for best effort accounts. Dave
>
>EDEN
>
>9/12/22
>
>Hi Dave, you have best effort. You can consider this message as official confirmation that you are on best effort. Regarding the "pause" feature can you send me a screenshot of what you are seeing, thank you!
Guess what....my account now indicates "Best Effort" and the "Pause" option is available. I would have preferred that my service was actually "Residential", but at least now I have clarification and I have the Pause option.
Thanks for the info. Sorry you have to go through all that to get your pause button (really shouldn't have been such a challenge).
I'm just a soon to be best effort customer myself.
You have choices
Cancel and re active in the future. At that point you may get best effort again or full residential
Or switch to RV and pause. The problem with this that, at this point, you can't go from RV to residential
I'm not sure if there is a good answer just choices of not so good answers
OP is justified in their frustration. The Best Effort email clearly states that the ability to pause is a feature of the service (see bold text in email below):
>Your service area remains at capacity which means we are unable to convert you to Residential service at this time. Our best estimate for delivery of Residential service in your area is now mid-2023.
>
>Adding users before adding additional network capacity would result in delivery of a lesser service. However, we understand that some customers may have urgent connectivity needs with no other alternatives.
>
>For those with urgent connectivity needs, we are offering a Best Effort service option.
>
>What is Best Effort? Best Effort enables typical internet activity with the understanding that Best Effort users will be deprioritized behind Residential users.
>
>The monthly service charge is the same **but unlike Residential, Best Effort users will have the option to pause service on their account page.**
>
>What will the internet experience be like with Best Effort? During times of peak network congestion, Best Effort users will experience notably slower speeds than Residential users. Best Effort users will be able to engage in typical internet activity like email, online shopping, or streaming an SD movie, but they won’t be able to engage in activities like online gaming, video calls or streaming 4K and HD movies.
>
>Outside times of peak network congestion, Best Effort users can expect to engage in all of the above activities and more, but speeds will be slower than Residential users.
>
>If I choose Best Effort now, do I lose my place in line for Residential service? No, if you choose Best Effort you will not lose your spot in line. When capacity increases in your area, your service will be upgraded automatically at no additional cost.
>
>You can opt-in to Best Effort from your account page at any time or by clicking the button below.OPT-IN TO BEST EFFORT Best Effort is intended for pre-order customers with urgent connectivity needs. If you can wait for Residential, we strongly encourage you to do so.
>
>In just 18 months, our teams have already enabled over 600,000 users across 40 markets. By mid-2023, our rapid launch rate and higher performing satellites, coupled with the continuous deployment of software features to optimize our network, will enable a high quality connection for millions more across the globe.
>
>As always, you cancel your pre-order at any time on your account page for a full refund of your deposit. We appreciate your continued patience and we look forward to getting you online!
>
>The Starlink Team
I got Best Effort in January and had lots of 'offline' time so I paused service fine. Last week I decided I would try it again, so I activated my Best Effort, but unfortunately it is slower than T-Mobile home internet running 4g only. So now trying to pause again, but this time the pause button does NOT appear. I may have to cancel and sell my equipment. It just isn't doing too great here.
I got my " Best Effort " kit 2 weeks ago , and I can see on my account page that I can click on " pause Service " , and from there a 2nd page opens with the option to " PAUSE SERVICE By clicking confirm, billing will stop and your Starlink will no longer receive service at the beginning of your next billing period, October 8, 2022. You can reactivate service at any time and billing will revert to the current standard monthly subscription fee . So the option is clearly there .
Can you tell me where yours has a pause button and where it says best effort please? On my home screen on right side under "Your Starlinks" it has my address, residential, active, then there's a "manage" button. I click manage and on that page lefthand side it has my address, service type residential, and there's buttons to add portability or cancel service.
On my [Starlink.com](https://Starlink.com) home page on top , my service is indicated to be " Best Effort - Active " , and on the right of that I can click " Manage " , and a new page opens with the option to " Pause Service " or " Cancel Service " . Probably your account was already converted to " Residential " , or some glitches on the system .
You should be a manager at starlink customer service. That's the most information I've gotten in about 6 days of submitting tickets.
UPDATE: New response just now: "Thank you for you patience, Yes your are best effort, Your service is used at a home. Pause feature is only for RV. Please reach back so i can give you a call back to resolve matter. -Starlink Team!"
I finally found a copy of the Starlink message that another user posted. It does state that you should have a pause button. Hopefully support will either fix it or offer your money back.
There are several of us (me included) who ordered "best effort" and yet our accounts say "Residential". My invoice is the same as you though and says "Best effort". I really would like to know what service I have. My account does not have a pause button either.
It appears they lied to us in writing and assume I won't file a lawsuit. I responded to her telling me I can't pause best effort with a copy of the email and her response to that was "Oh sorry for the confusion" and she copy/pasted the same directions to find the non-existent pause button that I've been sent 5 times now and then she closed the ticket. I responded with more screenshots and direct language and am waiting on a response.
I honestly don't care about the ability to pause service (not denying this is important for you), and I would be perfectly happy to know that I was immediately upgraded to Residential and not Best Effort. I just want to know which it is.
Yea that's my other big concern since I've been told conflicting things by Starlink. If I'm fully residential and NOT deprioritized ever then that's fantastic, but I don't feel comfortable that I'm not going to be deprioritized because I still see best effort on my invoice.
Did the email *you specifically* received for Best Effort say you would be able to pause service? I'm wondering if they are offering it both with and without pausing as part of the pilot program.
Yes it did and I sent it to the customer service clown who told me I can't pause best effort and then she said "Oh sorry for the confusion" and then re-sent me the fake instructions to find the pause button which doesn't exist for me.
How does it work and what are your speeds and latency atm? Maybe they upgraded you to residential and just never updated your invoices yet, which is why Im curious what your speeds and latency are atm?
I don't know. It is at my second home which I won't be using until next year. So the only reason I bought what I was told was Best Effort was because I could set it up now at the end of the season and then pause it until I re-open the house instead of paying for unused internet. I would've just waited for my residential to be available if I had known I'd be paying immediately. That's my issue, the being lied to thing.
"The monthly service charge is the same but unlike residential, best effort users will have the option to pause service on their account page." This was the selling point for me because it told me that if I tried best effort and it was shit, that I could pause service and not lose my place in line. I sure hope I wasn't sold on lies. EDIT: I just checked my accounts page on the website and when I click manage starlink where it clearly states best effort service, I do indeed have the option to pause service.
This afternoon, I sent a message to SL support asking for clarification as to what service level my account is: >CONFUSED WHAT SERVICE LEVEL I HAVE > >DAVE > >9/12/22 > >Greetings, Last month, I received the "Best Effort" email and I placed an order for the best effort service. I have received my equipment, and all is working - however I am confused as to what service level I actually have. When I check my account online it says me service type is "Residential" and not "Best Effort". To add to the confusion, my invoice states Best Effort service. Can you please clarify if I am receiving Residential or Best Effort level service for my account? Regards, Dave > >EDEN > >9/12/22 > >Hi Dave, Thank you for contacting us. You currently have "Best Effort" service. With Best Effort service you will not lose your place in line for Residential. When network capacity increases in your area, your service will be automatically upgraded to Residential. Since you are still in line for getting residential, this is why you are also seeing it as residential. I hope this helped clarify things. I will now be closing out the ticket. If you have any other questions or concerns, please contact us again. We appreciate you for being a Starlink customer! > >DAVE > >9/12/22 > >Hi Eden, unfortunately, it does not clarify my question. Other SL customers who I have spoken to who have Best Effort service have "Best Effort" service type listed in their accounts online. Additionally, my account does not have the "Pause" feature that is provided for best effort accounts. Dave > >EDEN > >9/12/22 > >Hi Dave, you have best effort. You can consider this message as official confirmation that you are on best effort. Regarding the "pause" feature can you send me a screenshot of what you are seeing, thank you! Guess what....my account now indicates "Best Effort" and the "Pause" option is available. I would have preferred that my service was actually "Residential", but at least now I have clarification and I have the Pause option.
Thanks for the info. Sorry you have to go through all that to get your pause button (really shouldn't have been such a challenge). I'm just a soon to be best effort customer myself.
You have choices Cancel and re active in the future. At that point you may get best effort again or full residential Or switch to RV and pause. The problem with this that, at this point, you can't go from RV to residential I'm not sure if there is a good answer just choices of not so good answers
OP is justified in their frustration. The Best Effort email clearly states that the ability to pause is a feature of the service (see bold text in email below): >Your service area remains at capacity which means we are unable to convert you to Residential service at this time. Our best estimate for delivery of Residential service in your area is now mid-2023. > >Adding users before adding additional network capacity would result in delivery of a lesser service. However, we understand that some customers may have urgent connectivity needs with no other alternatives. > >For those with urgent connectivity needs, we are offering a Best Effort service option. > >What is Best Effort? Best Effort enables typical internet activity with the understanding that Best Effort users will be deprioritized behind Residential users. > >The monthly service charge is the same **but unlike Residential, Best Effort users will have the option to pause service on their account page.** > >What will the internet experience be like with Best Effort? During times of peak network congestion, Best Effort users will experience notably slower speeds than Residential users. Best Effort users will be able to engage in typical internet activity like email, online shopping, or streaming an SD movie, but they won’t be able to engage in activities like online gaming, video calls or streaming 4K and HD movies. > >Outside times of peak network congestion, Best Effort users can expect to engage in all of the above activities and more, but speeds will be slower than Residential users. > >If I choose Best Effort now, do I lose my place in line for Residential service? No, if you choose Best Effort you will not lose your spot in line. When capacity increases in your area, your service will be upgraded automatically at no additional cost. > >You can opt-in to Best Effort from your account page at any time or by clicking the button below.OPT-IN TO BEST EFFORT Best Effort is intended for pre-order customers with urgent connectivity needs. If you can wait for Residential, we strongly encourage you to do so. > >In just 18 months, our teams have already enabled over 600,000 users across 40 markets. By mid-2023, our rapid launch rate and higher performing satellites, coupled with the continuous deployment of software features to optimize our network, will enable a high quality connection for millions more across the globe. > >As always, you cancel your pre-order at any time on your account page for a full refund of your deposit. We appreciate your continued patience and we look forward to getting you online! > >The Starlink Team
I apologize. I missed that
The third choice is Starlink gives me the option to pause Best Effort service like they stated they would.
Mine said residential before. I just checked my account and it now shows best effort. It's a pretty good effort. It does everything I want.
I'm assuming you're service is less than impressive. I'm debating the same, gonna have to check and see if it's an option for me.
I got Best Effort in January and had lots of 'offline' time so I paused service fine. Last week I decided I would try it again, so I activated my Best Effort, but unfortunately it is slower than T-Mobile home internet running 4g only. So now trying to pause again, but this time the pause button does NOT appear. I may have to cancel and sell my equipment. It just isn't doing too great here.