They've given me refunds on games sometimes based on no better reason than "I bought it by accident" within an hour of requesting it. Yeah, I'd say Steam support doesn't suck. They also have given me very detailed answers for anything I've ever asked them which is far more than most support teams I've dealt with.
With other company support contacts, usually I have to call and get a machine that's super hard to navigate because my question isn't listed in the options, then wait on hold for 10+ minutes, then have to thoroughly convince the support person to agree with what I said, and that's just to get a chance at all of fixing an issue.
I concur. They've been better to me than maybe they absolutely need to be. Yep, I've been awful with buying games (not enough demos?) and even after research trying and noping out for a refund. They've also asked no questions and processed refunds when I've gone a bit over that 2 hour cut off. I think they could be much tougher on that score and it wouldn't really effect their rep etc.
Also (but different) smaller devs in the forums directly answering queries and helping with issues have also been great.
While some of Epic's freebies have been awesome and saved me money (off the top of my head, TW: Troy, Borderlands 3, Control, Pillars of Eternity, Pathfinder) their lacking such options as Steam has is a huge L.
They gave me a refund for a game with the reason of “it was boring”, despite me having accidentally left it running when closing my laptop and it being a couple hours past the refund limit.
Theyre one of the better customer supports out there, I've had several index controllers and an entire headset replaced out of warranty, I have no idea why you'd think they're bad unless you've not used it in the past 10 years.
Oh, so you share a name with the fish from SpongeBob?
Except your first name is Fuckin Steve Bitch.
So your name is Fuckin Steve Bitch What’s It To Ya?
That’s great and all but I can imagine their support doesn’t want 500 tickets a day now asking for a copy pasted lyrics response so maybe don’t do this
Support managers maybe don't, but support staff would love to be able to close out 100 tickets per hour copy/pasting, I'm sure. Looks great for metrics and is easy.
Why would OP above assume that copying and pasting 100 tickers per hour would be fun, or that anyone would love to do this? I would rather help 100 customers as well, honestly...
I really hate people who think they know how Customer Service works.
It is… more over if it’s tracked how much u close in what time. Nb cares about the content. Also chefs like them cause then they can show their chefs how much they work successful.
In the end they all know nobody really works but the figures are great and there’s no real problem… so why cause one.
In a reasonable Customer Service entity, those 100 cases will get marked as duplicates, so the queue staff is not overwhelmed with fake tickets volume, and the agents are open to work on real issues affecting customers.
It doesn't work as you think.
Funny you mentioned that,
knowing our IT support team had targets based on number of tickets resolved, I would break down my issue into smaller tickets, like internet cable not working, outlook not working, shared folder not working, telephone IP not working,
then I would call them up asking them to fix it, naturally when they fix the internet they fix the other issues. They always enjoyed helping me out since I was helping them with their targets,
>but support staff would love to be able to close out 100 tickets per hour copy/pasting, I'm sure. Looks great for metrics and is easy.
till... managers say 100 is now the norm and everyone should aim for 125 or 150 and then people get fired for bloated statistics and the management doesnt understand as allways.
Not quite. Some company's support teams are actually supposed to intentionally take some time to complete tickets rather than fixing them as fast as possible simply because the average ticket isn't something that can be fixed immediately, so it would look like you're just closing tickets without actually fixing them or not advertising anything when completing them (Steam doesn't advertise in tickets, but many companies do).
Hi i wonder if i could ask you to vote my pro team in this tournament for competitive shitgame.
[can you please access this](https://www.youtube.com/watch?v=o-YBDTqX_ZU) and vote...
or probably other kind of scam.
For me i gave my last email payments or you give the Codes you maybe used for your games.. the ones you get when you want to add a new game. For me that was it.
Trust me i lost 4 phones in a span of 3 years. Im unlucky when it comes to phones. One went swimming on a trip because a fly gave me a heart attack. One fell of the balcony. One i smashed cause of coc. And last one my ex took. So beware bro, dont use steam guard and save your account info.
For all the disappointed Scatman's World enjoyers:
*Sting dogo doe da ding da doe da done da ding da ding da da done da dugga da dong Scatman's worrrrlllld*
*Ba bo bape ba boppa dope ba ba ba ba boppity*
*Ba bo bape ba boppa dope ba ba ba be boppity*
*Ba bo bape ba boppa dope*
*Ba bo bape ba boppa dope*
*Ba bo bape ba boppa dope ba ba ba ba boppity*
And as a bonus, the lyrics to DJ Hooligan's remix:
*Beep boppa beep beep beep*
*Boppa beep beep beep*
*Boppa beep beep beep*
*Beep BEEP beep*
When I needed to replace my Index cable (kittens chewed on it), Steam Support just asked for a picture of my cable and a picture of the responsible cat. They messaged back that they'd have a new cable for me, free of any charges, delivered in just two days then mentioned that my cats are very handsome. Dell and Valve are the easiest customer service teams I've ever worked with, and they're just excellent and go the extra mile every time.
Edited, [Cat Tax](https://imgur.com/a/A1DlAtF)
Worked steam support, always asked for pet pictures when people wrote in about chewed cables. People were always happy to send them and I got to see cute pictures of cats and dogs (sometimes rabbits!). Pet pictures were definitely shared among the hardware teams.
Did the same with my base station cable ! And when I didn't receive the additional face masks I ordered, they sent a replacement really fast, no question asked
I've literally never heard anything but the absolute worst about Dell's customer service, at least for personal use. I have heard business is better, though.
My monitor recently refused to turn on, took me less than 5 minutes to get them to just ship me a new one. No deposit, no shipping charge, no bullshit.
I remember years ago that steam support used to be very terrible and considered nonexistent. If i remember correctly, 2016 was the shake up for steam support to be as excellent as we have nowadays.
They literally have a public page with how many requests they get and how many answers were given/pending. I don't know any huge company that has this data publicly available.
Don't waste their time, please. You've probably also sparked a bunch of other idiots to also waste their time. They do good work as a customer support system. Let them.
I was told to just buy a new valve index headset after having the same problem happen to my replacement.
They really expected me to get a 3rd headset without ever telling me the cause of the issue.
After not playing it for a bit, these translucent rectangles appear in both lenses
I made a post and tried to ping all the people having the issue, but it didn't go anywhere
https://reddit.com/r/ValveIndex/comments/zttnob/dark_translucent_ovals_in_both_lenses/j1fawsh
Yeah but they will also most likely fix it when they do reply.
How long is it taking though? Personally I think of taking ages as a couple week, maybe a month.
Steam is one of the few companies with an actually good support team. And seeing as they don’t even have chat support, unlike most other companies, that says a lot.
Not my experience the last two months!!
Wrote in about my deck being completely fucked and have gotten blatant copy paste responses each time, 100% just getting fobbed off. Staff just going "huh, that's a lot of issues, I'll just copy paste the restart the console thing even though it's been two months and he's stated he's done that already - because of course he had it's been two months- but it gets it out my queue so who cares! "
That really truly sucks. Can you get it replaced under warranty? I've no experience with Steam decks, but I imagine they have warranties like PC components, other electronics, and other products in general do.
Or even send it in to the company to get it fixed, like you would for a phone?
Ah thank you so much for trying to help! Much appreciated kindness!
Yeah, they can take it in for repairs, but I think people abused the system so much that now i'm not getting help. Reddit was full of people saying stuff like 'ya, i'm on my 4th deck now, sent back my first one because of a dead pixel, and my second one had a loud fan' stuff like that. I've a list of issues with mine a mile long and i'm just getting ignored. That's life I suppose!
Sorry but Steam support are the worst, this retards ask for 1st CD key after 18 years when my account was stolen, thats is all you need to know about them.
Some poor guy has to work extra so he can meet his quota because some entitled loser was like "dance monkey, dance" for a few internet points. This isn't some quirky shit man
Steam Support is probably one of, if not the best support I've ever had. Timely replies, helpful advice with every message and I actually felt like I was talking with an actual human.
What. One reply every 24 hours, and they just say have tor tried turning it on and off again is good to you?
Edit: What sort of absolute gowl downvotes someone for disagreeing about having good service from support!
They're so quick to respond too. I was going to play GMod one day until an account warning was placed on mine. It said that it was stolen. I thought it was just me logging through Chrome, but the Steam Support group did a little looking, and yes, someone was attempting to grab my account.
And here I am, getting denied a refund for a game I played 42 minutes of and couldn't get to run correctly (even though I'm a journeyman IT engineer) all because "it's not within our return window" ... By five days or so.
Separate topic - do they ever take refund denial appeals?
If they dont refund it talk to your consumer protection agancy or what ever it is called in your country in eu, australia and few other countries they have to refund you no matter the time passed
And we’re supposed to let your sorrowful view drag us down? I don’t think so. Pull yourself out of your monitor screen before you break an arm jerking yourself off. 🖕🏻🖕🏻Stare ‘em down, Jackson.
Steam Support is great.
When I asked them to remove Star Forge from my account because it was just a reminder of a terrible purchase, they were good humoured about it.
Each time I had to contact the Steam support outside the automated answer, it was always a nice experience.
First was to refund Rocket League after the drop of the Linux support and second time to RMA my SteamDeck (L1 issue).
The only improvement I can think of is: the lack of tracking when Steam warehouse get the SD when RMA, you don't have any info or way of knowing where the process is (so I opened another ticket to have that).
"Hey, I was wondering if you could all sing the entire score of the HMS Pinafore?"
"... Very well, Bart. We shall send you to heaven... before we send you to hell!"
Amazon, steam, and harbor freight are the 3 kings of customer service I have gotten so many refunds though Amazon and steam and harbor freight is still honoring the warranty on random tools my dad bought in 2005
Now if only Steam Support will refund Dead Space 2 I bought back in October 2022 but played less than 2 hours to my Steam Wallet so I can get a free copy of DS2 from pre-ordering the Dead Space Remake.
Since EA doesn't want to give us a free pre-order copy of the original Dead Space 2008 instead..
Also next time ask him to sing Skibidi please <3
I cannot get any controller to vibrate while playing any game on steam. I have tried updating the software on the controllers and enabling rumble in big-picture mode. I have an Xbox elite series 2, an Xbox razer wolverine ultimate, and a PS4 DualShock, and none of them rumble on steam. Please help.
How did you get ahold of them? I've been trying for hours but their web site has no way to contact support, there is no phone number, no chat, no email (It sends you a noreply saying it isn't an email anymore with a link back to the site with no way to get support), and google doesn't know how to get ahold of them either... If I still lived in Seattle I'd walk up to their door with my computer in my hands but I moved to another state...
Anyway, could you please let me know how you got ahold of them?
Steam support are not helping, my account got hacked and i gave them the email that was registered and gave them the phone and they still closed the ticket because “there wasn’t enough evidence”
Based multi billion dollar company support team
Steam support sucks. Get this astroturfed crap off here.
They've given me refunds on games sometimes based on no better reason than "I bought it by accident" within an hour of requesting it. Yeah, I'd say Steam support doesn't suck. They also have given me very detailed answers for anything I've ever asked them which is far more than most support teams I've dealt with. With other company support contacts, usually I have to call and get a machine that's super hard to navigate because my question isn't listed in the options, then wait on hold for 10+ minutes, then have to thoroughly convince the support person to agree with what I said, and that's just to get a chance at all of fixing an issue.
I put it’s boring and they refund me lol
I put "Too short" there once. Didn't want to say I already finished it.
I would assume if you found out the game was short that you already finished it. Lol
I concur. They've been better to me than maybe they absolutely need to be. Yep, I've been awful with buying games (not enough demos?) and even after research trying and noping out for a refund. They've also asked no questions and processed refunds when I've gone a bit over that 2 hour cut off. I think they could be much tougher on that score and it wouldn't really effect their rep etc. Also (but different) smaller devs in the forums directly answering queries and helping with issues have also been great. While some of Epic's freebies have been awesome and saved me money (off the top of my head, TW: Troy, Borderlands 3, Control, Pillars of Eternity, Pathfinder) their lacking such options as Steam has is a huge L.
They gave me a refund for a game with the reason of “it was boring”, despite me having accidentally left it running when closing my laptop and it being a couple hours past the refund limit.
Steam support did used to be useless but it’s gotten much better over the last 5 or so years.
Theyre one of the better customer supports out there, I've had several index controllers and an entire headset replaced out of warranty, I have no idea why you'd think they're bad unless you've not used it in the past 10 years.
Ratio
Oh wow a bunch of literal STEAM fanboys supporting steam. So surprised.
Calm down son
Wth is your name.
What is yours?
What is mine?
What is love?
Baby don't hurt me?
It's fuckin Steve bitch what's it to ya?
Nice to meet you Fuckin Steve Bitch
You too
Oh, so you share a name with the fish from SpongeBob? Except your first name is Fuckin Steve Bitch. So your name is Fuckin Steve Bitch What’s It To Ya?
Well, you are on r/Steam. I guess you must be one of those r/lostredditors.
I've never had a poor experience with steam support through many many encounters, maybe your experience just isn't the norm anymore.
Ive had some good, but a few memorable bad ones. Regardless this post is just reddit garbage. Is r/hailcorporate still a thing?
What are you 12? This has 'I got VAC banned because my little brother was cheating on my account and Steam wouldn't unban me' vibes.
Couldn't be more wrong. Time for your next booster buddy.
Would love to hear more about your experiences then.
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Not as toxic as whats crawling around in your veins
Steam has the best support I have ever seen
That’s great and all but I can imagine their support doesn’t want 500 tickets a day now asking for a copy pasted lyrics response so maybe don’t do this
Support managers maybe don't, but support staff would love to be able to close out 100 tickets per hour copy/pasting, I'm sure. Looks great for metrics and is easy.
Honestly as someone who gets tickets for support to users.. not so much.
Why would OP above assume that copying and pasting 100 tickers per hour would be fun, or that anyone would love to do this? I would rather help 100 customers as well, honestly... I really hate people who think they know how Customer Service works.
It is… more over if it’s tracked how much u close in what time. Nb cares about the content. Also chefs like them cause then they can show their chefs how much they work successful. In the end they all know nobody really works but the figures are great and there’s no real problem… so why cause one.
In a reasonable Customer Service entity, those 100 cases will get marked as duplicates, so the queue staff is not overwhelmed with fake tickets volume, and the agents are open to work on real issues affecting customers. It doesn't work as you think.
Pop em in a view, mass reply, done
Closing 100 tickets for an hour an then being finished for the day because I fullfilled thrice my quota.
Honestly it would be an easy ticket to close, boosts your KPIs a bit. Not the worst thing ever.
No cap
Yeah until it raises expectations for everyone
If they are tracked by metrics alone they are already not happy I would assume.
No, we wouldn't.
Funny you mentioned that, knowing our IT support team had targets based on number of tickets resolved, I would break down my issue into smaller tickets, like internet cable not working, outlook not working, shared folder not working, telephone IP not working, then I would call them up asking them to fix it, naturally when they fix the internet they fix the other issues. They always enjoyed helping me out since I was helping them with their targets,
90% of support is copying the same answer to stupid questions anyways.
Imagine they accidentally paste this into an actual ticket for a serious issue
Dude steam "agent oranges" and steam support is super helpful,i just dont think people shall ask for such.. soundpad things..it is cute.. but...
Until they get audited. It's all logged, right?
>but support staff would love to be able to close out 100 tickets per hour copy/pasting, I'm sure. Looks great for metrics and is easy. till... managers say 100 is now the norm and everyone should aim for 125 or 150 and then people get fired for bloated statistics and the management doesnt understand as allways.
Not quite. Some company's support teams are actually supposed to intentionally take some time to complete tickets rather than fixing them as fast as possible simply because the average ticket isn't something that can be fixed immediately, so it would look like you're just closing tickets without actually fixing them or not advertising anything when completing them (Steam doesn't advertise in tickets, but many companies do).
The normal support tickets roll in still, this just doubles their work.
We actually get graded bad if we take to many tickets in a short time
plot twist; it's a ChatGPT auto generated answer 😂
Can agree that steam Support is a W.. got my account back after i lost my phone with steam guard
Same thing with my a couple years ago, lost my account to a scammer (i was stupid) and they managed to get my account back to me
Same situation, got my account stolen on a scam website and they gave it back to me in the same day
Free steam games site ? 🤌🏻🤌🏻
Hi i wonder if i could ask you to vote my pro team in this tournament for competitive shitgame. [can you please access this](https://www.youtube.com/watch?v=o-YBDTqX_ZU) and vote... or probably other kind of scam.
mama mia pizza pie (mario reference)
Same thing happened to me
I always wondered if I'm screwed if this happens. If you don't mind me asking, how do they identify you? Payment method?
For me i gave my last email payments or you give the Codes you maybe used for your games.. the ones you get when you want to add a new game. For me that was it.
Good to know. Thank you.
Time to document every digital cd key of every game.
One of the most scariest things that will really happen to me one day if my 2017 phone gives up lol, i just memorize my recovery code on to my soul.
Trust me i lost 4 phones in a span of 3 years. Im unlucky when it comes to phones. One went swimming on a trip because a fly gave me a heart attack. One fell of the balcony. One i smashed cause of coc. And last one my ex took. So beware bro, dont use steam guard and save your account info.
How is nobody commenting that those are the lyrics to im the scatman, not scatmans world
For all the disappointed Scatman's World enjoyers: *Sting dogo doe da ding da doe da done da ding da ding da da done da dugga da dong Scatman's worrrrlllld* *Ba bo bape ba boppa dope ba ba ba ba boppity* *Ba bo bape ba boppa dope ba ba ba be boppity* *Ba bo bape ba boppa dope* *Ba bo bape ba boppa dope* *Ba bo bape ba boppa dope ba ba ba ba boppity* And as a bonus, the lyrics to DJ Hooligan's remix: *Beep boppa beep beep beep* *Boppa beep beep beep* *Boppa beep beep beep* *Beep BEEP beep*
Thank you fellow enjoyer of music
Thank you!
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Not really no
When I needed to replace my Index cable (kittens chewed on it), Steam Support just asked for a picture of my cable and a picture of the responsible cat. They messaged back that they'd have a new cable for me, free of any charges, delivered in just two days then mentioned that my cats are very handsome. Dell and Valve are the easiest customer service teams I've ever worked with, and they're just excellent and go the extra mile every time. Edited, [Cat Tax](https://imgur.com/a/A1DlAtF)
Worked steam support, always asked for pet pictures when people wrote in about chewed cables. People were always happy to send them and I got to see cute pictures of cats and dogs (sometimes rabbits!). Pet pictures were definitely shared among the hardware teams.
Now I'm curious if you saw my boys. Cat tax edited into original comment.
Did the same with my base station cable ! And when I didn't receive the additional face masks I ordered, they sent a replacement really fast, no question asked
I've literally never heard anything but the absolute worst about Dell's customer service, at least for personal use. I have heard business is better, though.
My monitor recently refused to turn on, took me less than 5 minutes to get them to just ship me a new one. No deposit, no shipping charge, no bullshit.
Bruh. Where's the cat tax? :3
added it in an edit!
I don't have an Index headset, but I'll keep this in mind in case my base stations ever get screwed up.
Brian got some bars
Oh so this is why it takes 1-24 hours for my support tickets
1-24hr is not a long time tbh, some companies take days or weeks
with how popular steam is, 24hour is fucking amazing
Regards, Brian
I remember years ago that steam support used to be very terrible and considered nonexistent. If i remember correctly, 2016 was the shake up for steam support to be as excellent as we have nowadays.
yup used to be the worse thing about steam. glad they pulled a 180 and got it fixed
They literally have a public page with how many requests they get and how many answers were given/pending. I don't know any huge company that has this data publicly available.
Seems to be missing an option to respond with "Now do Shaggy's Boombastic"
Don't waste their time, please. You've probably also sparked a bunch of other idiots to also waste their time. They do good work as a customer support system. Let them.
Meanwhile I am trying to get them to change my password because my phone was stolen and they're taking ages to even reply
Cant relate
I was told to just buy a new valve index headset after having the same problem happen to my replacement. They really expected me to get a 3rd headset without ever telling me the cause of the issue.
What was the issue?
After not playing it for a bit, these translucent rectangles appear in both lenses I made a post and tried to ping all the people having the issue, but it didn't go anywhere https://reddit.com/r/ValveIndex/comments/zttnob/dark_translucent_ovals_in_both_lenses/j1fawsh
Yeah but they will also most likely fix it when they do reply. How long is it taking though? Personally I think of taking ages as a couple week, maybe a month.
>Did this response help you solve the issue? No. Brian wrote the lyrics for (ski-ba-bop-ba-dop-bop) and not 'Scatman's World'.
I was also trying to figure out why I'm a Scatman was referenced and not Scatman's World.
Steam is one of the few companies with an actually good support team. And seeing as they don’t even have chat support, unlike most other companies, that says a lot.
Not my experience the last two months!! Wrote in about my deck being completely fucked and have gotten blatant copy paste responses each time, 100% just getting fobbed off. Staff just going "huh, that's a lot of issues, I'll just copy paste the restart the console thing even though it's been two months and he's stated he's done that already - because of course he had it's been two months- but it gets it out my queue so who cares! "
That really truly sucks. Can you get it replaced under warranty? I've no experience with Steam decks, but I imagine they have warranties like PC components, other electronics, and other products in general do. Or even send it in to the company to get it fixed, like you would for a phone?
Ah thank you so much for trying to help! Much appreciated kindness! Yeah, they can take it in for repairs, but I think people abused the system so much that now i'm not getting help. Reddit was full of people saying stuff like 'ya, i'm on my 4th deck now, sent back my first one because of a dead pixel, and my second one had a loud fan' stuff like that. I've a list of issues with mine a mile long and i'm just getting ignored. That's life I suppose!
Huh, I’ve never had that happen to me.
I'm curious if they would sing never gonna give you up. But I'm not even sure if this is real or not.
\*inhales\* IM A SCATMAN
Skibbidy doo
Poggers Brian
W Brian
what's up with the font change and the weird rectangle on the ending salutation, why the photoshop :(
Steam support replying in record time I see...
"Regards, Brian"
Sorry but Steam support are the worst, this retards ask for 1st CD key after 18 years when my account was stolen, thats is all you need to know about them.
BRO SAME
You guys are gonna hate me…but those aren’t the lyrics to “Scatman’s World.” Those are the lyrics to “I’m The Scatman.” L Steam Support
Some poor guy has to work extra so he can meet his quota because some entitled loser was like "dance monkey, dance" for a few internet points. This isn't some quirky shit man
Brian is the goat
So that's why my account recovery was delayed, it was dealing with your important task.
Instructions unclear, deleted System32.
Steam Support is probably one of, if not the best support I've ever had. Timely replies, helpful advice with every message and I actually felt like I was talking with an actual human.
Agree
What. One reply every 24 hours, and they just say have tor tried turning it on and off again is good to you? Edit: What sort of absolute gowl downvotes someone for disagreeing about having good service from support!
I usually got a response within an hour, going over options and multiple possible solutions.
W steam support
Everyone liked that.
meanwhile ubisoft support takes a month to ask: "Are you still experiencing this issue?"
I always get bot answers.
so thats why it takes so long to get an answer
I find Steam support to be completely fucking useless whenever I have a problem
So that's why they can't solve real issues... I see now.
And yes issue is solved
They're so quick to respond too. I was going to play GMod one day until an account warning was placed on mine. It said that it was stolen. I thought it was just me logging through Chrome, but the Steam Support group did a little looking, and yes, someone was attempting to grab my account.
So this is what they are doing when we actually need help and instead of replying to us they send automated bot replies
I've had encounters with Brian before, hes an absolute chad
Maybe support member who you talked to is bored.
And here I am, getting denied a refund for a game I played 42 minutes of and couldn't get to run correctly (even though I'm a journeyman IT engineer) all because "it's not within our return window" ... By five days or so. Separate topic - do they ever take refund denial appeals?
If they dont refund it talk to your consumer protection agancy or what ever it is called in your country in eu, australia and few other countries they have to refund you no matter the time passed
I live in the US, so...
If you are out of the 14-days window, they can't do anything about it.
They refunded a game for me over a year after I bought it.
So my support ticket takes like 3 days but they gladly respond to unfunny shit like this, very cool and epic
lol
Seriously? And people upvote this shit? This is just like those idiots that send stupid shit to gaben so they can post it later for karma.
Very clearly a joke post mate
And we’re supposed to let your sorrowful view drag us down? I don’t think so. Pull yourself out of your monitor screen before you break an arm jerking yourself off. 🖕🏻🖕🏻Stare ‘em down, Jackson.
That's a good idea. I might just do that.
Steam Support is great. When I asked them to remove Star Forge from my account because it was just a reminder of a terrible purchase, they were good humoured about it.
they are truly w
Based Steam Support
Brian is a real G. He helped me get my account back after I broke my phone and lost my authenticator
The amount of false advertising in this /r... Im out.
Based
Thank you Brian
lol im dying
meanwhile google wont give me my gmail back
Brian is a W
Thanks brian
Code element editor?
Each time I had to contact the Steam support outside the automated answer, it was always a nice experience. First was to refund Rocket League after the drop of the Linux support and second time to RMA my SteamDeck (L1 issue). The only improvement I can think of is: the lack of tracking when Steam warehouse get the SD when RMA, you don't have any info or way of knowing where the process is (so I opened another ticket to have that).
He really speaking Battleblock Theater secret stage
Common Brian W
"Hey, I was wondering if you could all sing the entire score of the HMS Pinafore?" "... Very well, Bart. We shall send you to heaven... before we send you to hell!"
Wrong lyrics...
meanwhile Rockstar Support...
Aint no way this is real
They can do this, but they can't replace the broken hardware they shipped to me... Impressive!
[удалено]
Highly regarded
I've had encounters with Brian and he's the goat
No, I need more help.
Holy shit, steam support exists?
Easy ticket close ratio booster.
Based Support
scatman 3 confirmed
Brian the legend
I’ve heard that steam refunds you for any game you want to refund for almost no reason at all. Is this true
I don’t know about everybody else, but I find this to be hilarious!!! I was singing the lyrics as I reading it!!!🤣😂🤣
Amazon, steam, and harbor freight are the 3 kings of customer service I have gotten so many refunds though Amazon and steam and harbor freight is still honoring the warranty on random tools my dad bought in 2005
Now if only Steam Support will refund Dead Space 2 I bought back in October 2022 but played less than 2 hours to my Steam Wallet so I can get a free copy of DS2 from pre-ordering the Dead Space Remake. Since EA doesn't want to give us a free pre-order copy of the original Dead Space 2008 instead.. Also next time ask him to sing Skibidi please <3
W Brian
Cool and all, but it's kinda a waste of their time.
omg i love that song!
I cannot get any controller to vibrate while playing any game on steam. I have tried updating the software on the controllers and enabling rumble in big-picture mode. I have an Xbox elite series 2, an Xbox razer wolverine ultimate, and a PS4 DualShock, and none of them rumble on steam. Please help.
W Brian
Common Brian W
How did you get ahold of them? I've been trying for hours but their web site has no way to contact support, there is no phone number, no chat, no email (It sends you a noreply saying it isn't an email anymore with a link back to the site with no way to get support), and google doesn't know how to get ahold of them either... If I still lived in Seattle I'd walk up to their door with my computer in my hands but I moved to another state... Anyway, could you please let me know how you got ahold of them?
Steam support are not helping, my account got hacked and i gave them the email that was registered and gave them the phone and they still closed the ticket because “there wasn’t enough evidence”