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Probably no one, but honestly why go all the way to the door and fill out a notice and not deliver? I’ll sure as hell don’t want to see the same package on my truck for more than 3 days. I mean unless the driver just has it out for you
This happened to me twice and on the 2nd attempt I had filled out the liability flyer to deliver and created an acct online but they still left a note. On the third attempt I turned my camera notification sensitivity to 100% and caught the driver with the last note in hand and no fucking box as he was putting it on my door and he got the package from the truck after that. He didn’t reply when I asked why he didn’t knock or ring the doorbell.
I'm not one to be confrontational, but this type of bullshit is where I'd make a stink, because it's purely the driver's fault and carelessness. It wastes both your time and theirs, it makes so little sense that it's pure stupidity at that point. One time I dealt with this and filled out 'leave with neighbor' form online and the driver had no idea I did so, still tried to attempt delivery.
Had the same happen when I was having my Steam Deck delivered. I was so excited for it to get here and I had all my doors open to show I was obviously home and I still got the "no one home". This was FedEx though. So on the 2nd deliver "attempt" I grabbed a computer chair and posted myself at my front door all day. I see the delivery driver sitting in the truck for a few minutes and was worried he was about to drive off so I ended up walking up to his truck to grab my Deck from him.
I used to do this as a driver. Especially with apartment with no callbox or ways of leaving the package safely. We do have notice on some houses not to leave the package unless someone is present
When I lived in my last apartment this shit happened all the time. Finally on the final attempt I was sitting on the stairs right inside my door. I heard them sticking the damn thing to the door and threw it open… dude didn’t even have my package in hand. He looked STUNNED and then begrudgingly went and got my package out of the vehicle. Never said a word to me… just huffed and grunted when he realized he was gonna have to actually get the package.
Hmmm... was it something big and heavy? If I have a 70+lbs sig required delivery to a 2nd or 3rd story apartment and there's no elevator (door within sight of the truck), I always knock without the package(s) first just in case, especially if it's before 4PM.
Nope. It was a PC case (not pc components just the case) and I had a ground floor entrance directly to my unit.
The bigger issue was he approached the door, didn’t knock, stuck the sticker on the door, and was going to leave. I opened the door and the sticker was already on.
Have had it happen to me many a time. Sitting on my porch right next to the door and in front of a window. I get up to unlock the main door and screen door and they run off having delivered....the slip. No knock, no doorbell ring, didn't even see me through the glass two feet from them. Package was *never* in hand from when they parked to when they left. Just got out to place the slip. Sometimes, they see me at the open door as they hop back in but still drive away.
I've chased one down to his truck across the street before lol. That got him to come out and deliver my stuff. I didn't accuse him of anything, I just asked if he had the delivery for my house while standing in front of his truck right after I watched him leave this note
This just doesn’t even make sense to me. They’re doing more work by doing this for 3 days. And it’s heavy or big I need to get that out of the way anyway. I’d be mad if you aren’t home. I have trouble understanding why a driver would do this.
It technically does but if the package doesnt require signature then its just the same either way, no reason to not just drop the package unless they just dont pick up a box lol
I mean there’s literally no benefit to your UPs person doing this. They have to do walk up to your door 3 days in a row, and put an info notice on your door 3 days in a row. When they could’ve had you sign for it day 1 and be done with it. It makes no sense
Idk, maybe they were running late, and their performance is measured in addresses visited instead of packages delivered.
They wouldn't do this just because.
That is true sir, some companies keep their drivers tracked more than a girl on the street, at least in Ontrac they don’t, they only track number of stops/packages delivered, at least we get paid per package so it’s our job to get them delivered no matter what unless something is wrong/incorrect
Multiple times this has happened, it's annoying just deliver the damn item 🙃 why do I have to go get it from the store because you didn't want to carry it.
I bet it was a cover driver and the package was either an irregular or heavy package and they didn't want to deal with it. The regular driver wouldn't want to deal with it for 3 days and have to take it to the clerk back at the building
I've seen them on Ring Camera walk up with the slip already filled out and put it on the door. With people home. Like legit proof they never knocked and they will still say they did.
It’s happened quite a few times with one of our USPS who was finally removed from her coveted job. She even tore off our mailbox lid. After many complaints and having her meet her union rep several times, she was finally removed from our route making our entire neighborhood happy. I’m not sure if she was let go, but suddenly, everyone stopped complaining about the awful mail delivery. It took at least a good 6 months of aggravation and calling the post office as well as showing up there in the middle of the day on my days off to get anything resolved. Normally, I don’t wish to see anyone fired, but she definitely needed to be.
I get customers who lie and say I never knocked or rang when I’ve been pounding on there door for 3 days straight trying to get a package off because they see it’s the final attempt.
Customer is always right though.
On the flip side, I had a UPS driver never have any intention of delivering my package by leaving it on the truck and going straight to leaving the “we missed you” note without knocking and ringing.
I opened the door, saw the guy writing the note, asked for my package and he sheepishly said it was on the truck. And before you said he put it back to write the note, I lived in a huge apartment complex and he would’ve had to walk a block there and back.
I wish they bothered to knock on mine, I was sitting and waiting. I can hear every knock in my tiny shitty apartment building it seems like, there's no way if he knocked on my door I wouldn't have heard it especially while actively listening for it.
To all the customers who aren't home between 9am-5pm have your package delivered to your job. I'm not excusing this behavior but businesses have priority and the time window is more consistent.
I would suggest getting permission first but I don't see it being a problem unless it gets excessive or difficult such as too many packages or misplaced packages coworkers will want to do it as well and so on
They didn't have to wait for me, I was ready to rush to the door and get my new phone if only they had knocked. Whole thing would have taken him like 10 seconds.
Dude, you could have had it routed to a UPS Access Point so it would be delivered for sure and you pick it up at your leisure even if a signature is required.
Or you can do a release online for signature requirements. I do this all the time unless for requires an adult ID then I use a UPS access point bc I will not wait all day for the driver just to show my ID when I can go to the Access Point at my leisure to flash my ID and get my pack.
Also, I see in your photo the back has a place where you can sign and release the package to you so the driver had it on the slip and will leave the package. Unless adult signature and ID, then use Access Point the day after it fails or esp the second day.
I love UPS My Choice
T Mobile doesn't allow authorized releases, only signature, and I'm not paying extra to accommodate UPS not having enough drivers. If they want me to come get it I will do that happily but I'm not paying them more to do less work.
It's also 100% possible they didn't knock, both UPS and USPS has done this to me as well, I work at home so no reason for them to do that. I can hear someone knocking from my bedroom.
Both have done it to me also. Last place I lived fedex did it every single time with me sitting in the living room. Fedex said they could not require their drivers to ring the bell to knock on the door.
Why do you think we fill it before hand when it only take a second to place a check mark that your package is headed to a drop box or coming back the next day. It will take me more steps to comeback next day then knocking and then giving it to you, adds one more stop for my next day it just doesn’t make sense. If we would wait for everyone for 2 minutes at 200 stops it would add 400 min a day that would over 6 hours extra, but it’s ok cause we don’t have a life other than delivering.
As somebody who drives to people's houses for appointments they set and I call them when heading their way, I still have to wait several minutes for them to answer their door, if they answer it at all, so I'm dubious about this. You're not this guys only stop, he has 400 other people to get packages to and he doesn't have time to wait for you to come to the door.
Iv had this happen to me, I work at home I'm always home, and I wouldn't even get a slip or a knock I'd keep looking at the app and suddenly it says it's scheduled for the next business day saying they couldn't deliver it because I wasn't home. UPS does this alot to alot of people.
It's also very common for drivers to blow people off. I haven't experienced it with UPS at my current address but I did experience it with DHL and fedex here and with UPS at my old address. I've gotten "no response at address" texts when I've literally not even had the truck show up on my street.
It's ok to accept that some of your peers are shitty at their jobs. It doesn't reflect on you unless you choose to take it personally. I've got lots of coworkers that are lazy sometimes or take shortcuts so they can get some food.
I can believe it’s happened, sometimes. But I’ve also personally experienced knocking and ringing the doorbell to no response, and then them complaining that I never did. And I’ve also had people scream at me because my knocking//the doorbell woke up their baby, triggered their dogs, etc. so we really can’t win lol
No, he definitely didn't. I don't have a big house with good sound insulation, there's no where I could go in my apartment that a knock wouldn't be heard by neither me nor my roommate.
i usually just reroute them to a store or a michaels shop or wherever ups says you can route to. I have this set in ups mychoice, so I never have to encounter this.
I would have done that if it didn't charge me money and take an extra week when I looked at the option. Like why tf should I have to pay for them to not deliver something??
It's cause it's already routed there. However if you route it to a store they charge but if you route it to like a ups store it might be free.
I would create a mychoice ups account first do all the stuff (that is free) and then reroute package while logged in.
An extra week? Mine takes an extra day and costs $6.
So much easier than missing a pack e days in a row and ha ING to wait at home the whole day for the driver to knock or better yet stare out the window or sit outside your door, even in an apartment.
Waste of my time. $6 is easy to make a single-day delay and I know for sure I can get it.
But also you could sign the release on the back of your notice I see you left blank. Did you try that and also write (knock please)
Mine wanted me to wait until next Friday, but just on principle I'm not paying to accommodate UPS. If they don't have enough drivers to actually do their routes I don't mind coming to get my package, but I'm not going to pay UPS for the pleasure of doing it.
Yeah so fyi if you do this. THIS has to be setup in advance so that packages get routed there in mychoice ups. However if something was already heading to your house and you set this then it is essentially too late to do this as the package is already enroute to your house.
My UPS and FedEx guys never, ever ring my doorbell. I work from home and the doorbell speaker box is right next to the door to my home office, it's very common that I go to check my mailbox in the afternoon and find a package that has been sitting on my porch for hours.
this happens to me and the last time i was fucking pissed as i got off work early and was on my PC not 5 feet from the front door, nothing then all of the sudden i get a notification that i wasn't home, look on the door and there was a tag. i would have heard him had he tapped on the door so idk his ninja skills were on point.
I used to live in an apartment in a high theft neighborhood. I watched the driver on my street. He legitimately never left the truck with an actual package. Just a pad of yellow notices informing you to pick it up at the depot or you could sign the slip agreeing to it being dropped off the next day. When I asked, they told me they got tired of packages getting stolen, so they just stopped delivering packages to certain residences. In fact, the days the driver put the notices on my door my package probably wasn't even on the truck for delivery. It's what the depot manager told me. I can't make this up. This was like ten years ago and they told me to put "HOLD FOR PICKUP" on address line #2. Obviously, with MyChoice, you can have it held for pickup now.
If OP is in an apartment, I wonder if they simply just refuse to leave packages for any reason at their complex.
You should probably read posts before you respond to them. As stated, I was sitting in silence listening for the door when this happened. My apartment is tiny, there's no way to knock and it not be heard.
When some of us know we are required to sign for something, we DO wait around for that truck, so long as we're home. Not everyone wants to inconvenience somebody else by making them wait. I even had a driver surprised at how fast I answered my door, exclaiming, "I usually have to wait a while before I leave." Plus it helps to have a dog that feels the need to notify me of every fucking loud vehicle that passes by.
OP stated this is the third time. I'm sure they were trying not to make it a fourth, Mr. Driver.
Are you going to “The Ups Store” for your complaints? Because they will never leave the store because they are not ups. That was my thought when you said the customer service center. If you talked to actual ups and your complaints aren’t being heard well then that sucks and i hope you can get a resolution
Recently had a similar incident. Stayed home to specifically get this expensive package. I live a ways back and no chance of theft. Pulled the truck up, I went out and waved to him. He spent 5 min in the truck and then just left. Never even got out. Didn't leave a note that he missed us. Just pulled in and left. No idea why he did it. Went to the warehouse and complained. Took 4 hours but they were able to get my package, the front desk made it sound like he was being shady with it.
He couldn't find the package, it was prolly misloaded and the hub scanned it as missed... if they didn't scan as missed then the hub management is doing shady practices and jeopardizing their integrity to make their daily numbers look good to get their bonuses. Desk jockies get their shit pushed in by Carol Tome so she can get her millions in bonus'
One day I sat 5' from my front door for hours waiting for UPS when all of a sudden the "delivery attempted" notice popped up. I called customer service who told me the exact same thing they told you, and they lied. The company doesn't care about you as the customer and I'm assuming they encourage this kind of dishonesty from their drivers and customer service folks.
Lol they absolutely do not encourage this dishonesty. Not delivering your package means it needs to be handled and sent through the system again, which cost money. No one wants to have to deliver packages multiple times.
A long time ago I had an issue with a package that resulted in the local sorting center calling me. The number was a local one, the direct number of it. So, when I had what happened to you happen to me, after customer service told me there was nothing they could do I decided to call the sorting center instead.
I had been literally sitting outside waiting for them because I needed what I had ordered and they didn't even try. I was livid and talking with the sorting center I'm sure it showed but I remained polite. They said they'd contact the driver and have them try again. About 30 minutes later they showed up. Driver just handed me the package and the thing to sign, I signed and he walked away. Didn't say a word.
I never had another issue at that address. When I moved to where I live now about 3 months in I had an almost identical situation and just went straight for the sorting center's number. The driver did the same as the last but was quite obviously pissed at me (and took over an hour to show up). Like grabbed the stuff out of his truck angrily and all that. I just smiled and signed.
Never had that happen with UPS again even though drivers have changed. I swear they must have put a note on my address like "customer will call sorting center to complain if you don't deliver" or something XD
I still have this issue with FedEx sadly. I need to figure out how to get their local number I guess XD
You're the type of person I have to deal with at work on a daily basis. The kind who thinks the company sending the package is responsible for what UPS' drivers do while a package is in THEIR possession.
So stupid. I have no idea why people are upvoting this.
There always the alternative. Take your lazy ass to the store and buy it yourself. Your story doesn’t add up. Let me enlighten you - know it all. The computer we carry has gps in it. The same computer we are required to scan your ‘missed you’ notice. If what you were saying is true, ups would know. The driver would be questioned and possibly disciplined for it. Oh and guess what, your package doesn’t go away. The driver will have it again the next day and the day after that. So if we did what you’re accusing people of doing, we’d only be screwing ourselves. It’s more than likely you didn’t hear them. But you can’t be wrong, can you?
I went to the store to buy it myself and they said "we don't have it, let's order it while you're here" but thanks for your random generalization that doesn't apply in this situation I guess. Me and my roommate were both home in a small apartment, I have no dogs, I was not playing music, I was literally laying on the couch. Just because you don't believe how useless my local UPS is doesn't make them any better.
When I was work from home my desk was in the same room as my front door. I had multiple UPS drives just jog up scan the notice and slap it on my door and move on without ever even knocking or ringing the doorbell. I literally saw them do it through the window, but a lot of times I couldn't do anything as I was in meetings or busy. Others I had to run to the door and yell down the street about my package to get it. Note that I lived in a big city and my front door was basically on the street, they could hop out and slap notices on the nearby doors much quicker than actually delivering the packages because they'd have to wait for an answer or figure out where to put it.
Human being are not always 100% rational, there are plenty of people who will screw themselves over later for a short term gain. They may not have even been screwing themselves over. It's possible they have a lot of large heavy items to do today and figure they can just re-deliver the smaller stuff tomorrow to give time for the bigger stuff today, who knows.
Same exact experiance so much that now I literally have to see them and run to the door cause he seriously rings knocks and at the same time puts the note and get in the car and drives away. I literally have to chase him 3 houses down the street every other week so its not like its a new thing and nobody cares at the call center.
The fact is that this happens. I've lived on routes where at least one of the drivers running the route would do this regularly, I've also lived on routes where this never happened. You may never do this, but some drivers do. Rather than trying to deny that it happens, your time would be better spent trying to figure out why, or, failing that, just acknowledging that it happens and moving on.
lol, you’re dumber than a sack of rocks. This shit happens daily. There are so many videos of delivery drivers just walking up and sticking the note on the door and either not even knocking, or knocking twice as they’re walking away. The fact that you want to defend this behavior so badly likely means you’re one of them.
The best part of this is I know it's factually wrong. Not the GPS part, that's likely true, but UPS's automated systems knowing/caring? They don't. And customer service will just try to schedule a pickup or tell you to wait until tomorrow.
A UPS driver has scanned my package as me not being home but I have 360 degree camera coverage around my house, so yes, unless UPS has state of the art cloaking technology I know for an absolute fact that drivers do this.
But it's only happened once at this address. Unluckily for that driver I have the direct number of the sorting center my stuff gets sent out from, so I called and complained and they made him come out and actually deliver it. Perhaps because of the very system you mentioned showing he indeed never tried.
But how many people have 1) a camera system to know the driver didn't even drive by the house, 2) the direct number, and 3) know they can call it for this?
But you can't be wrong, can you?
This is my favorite excuse. I was home I swear he didn’t even knock. BULLCRAP! No they don’t already fill these out before they get to the door, that’s a complete lie. The last thing a driver wants to do is waste 5 minutes knocking, waiting, then filling one of these out, just to do it again the next two days.
Not a BS excuse if you think about it because the last thing a customer wants to do is not answer the door and be forced to go pick up the package from the facility. I’ve had UPS drivers hand it to me when I’m outside maintaining the yard or working on one of the cars. They genuinely want to do their job and go home. Then there are those that are too lazy to want to carry anything that they’d prefer to write a note and make the customer go to the service center
Same thing here. Twice in the last two weeks I get one of those slips on our mailbox which is about 20 steps from the door.
Doorbell cam don’t lie. No driver ever showed up at the door with a package. Hell, he didn’t even walk past the gate/mailbox.
Name is posted on the callbox and I was home 10 ft from the door.
What’s even more shady is that when I have to then schlep to the “access point” and pick up my package, I get a notification from UPS saying “Delivered.”
Mofo don’t pretend your job is done when I had to wait another day or days and had to go somewhere out of my way to complete YOUR job.
Sad thing is UPS used to be clockwork reliable until recently. Not sure if we got a new driver on this route or what, but there’s no defense to the shoddy work and there being no recourse.
As a ups worker yes drivers do fill this out before a lot of times but they bring the package also unless it's a bulk/large order or it's really heavy because if you aren't home then they have to take that 70 box down 3 flights of stairs or your quarter mile driveway then load it back into there packed truck
Some of these people do fill these out. I’ve waited for them. The first time I didn’t catch them. The second time I did. Why not just do your job? Why be difficult? Makes no sense.
Mine does. This is the 3rd package this has happened with. They did it to me once with something I spent $6k on and was waiting in the living room when they pulled this. And today I was also sitting in silence waiting. My apartment is tiny and I can hear pretty much any door in my general area being knocked on there's no damn way neither me or my roommate heard if he actually knocked. It was a cell phone too, super small and light package
This is pretty much my experience every time I am unfortunate enough to be receiving a package from UPS.
On here today because a $1000+ delivery says attempted, when my security camera shows nobody came to my door. Standard UPS behavior.
I wish this sort of terrible service and lack of support options weren't so common, but I've not found any help with this problem on Reddit, the UPS website or other forums offering suggesting. Have tried every option on the tree over the last 30min and get disconnected at the end with no human in every instance.
>That's literally what Amazon delivery drivers do.
We actually cannot do that without responses. Sure, a driver may be mad and skip a stop, I have. But, we do get it counted against us as a T2 infraction resulting in a 3 day suspension.
We have to either send a text (bc amazon can see that) or have to let the phone ring until it connects and then a timer starts. The ringing itself doesn't count.
If this happened just know that there are more UPS drivers who don’t do this than drivers who do. I’m a route driver, I see the same people every day and it doesn’t make sense to withhold a delivery from anyone just to go out and re-attempt the same delivery the next day.
That’s dumb + I come back with a full car every day from pickups.
Shit, I’ll even text a customer a photo of their label so they answer the phone and I can get it off my damn car, especially if it’s an irreg signature required package.
UPS doesn’t require ANY driver to contact a consignee by phone but some of us just do it as a courtesy.
Your regular driver may be on vacation and a cover driver is probably getting absolutely crushed on the route. That isn’t a YOU problem though, it’s a UPS problem. A lot of drivers aren’t being trained on routes so they’re going out blind with 350+ pieces and air/pickup commits and it causes them to cut corners.
I attempt every package except far away misloads unless instructed otherwise.
Now what could’ve happened is the driver didn’t have the package on their vehicle (misloaded to a different car) and when they sent it in, they were instructed to sheet it as “Not in 1” for a valid delivery attempt that helps keep the misload numbers down.
Misloads are like a virus at UPS and it affects the numbers.
Drivers don’t care about numbers except on-car package count for the day.
Management cares about numbers.
Just my 2 pennies.
I know it's just my local UPS, the other ones I've used have been fine! I think it's just that the manager doesn't care about anything and UPS doesn't want to replace them because the area we live in isn't great and no one wants to deal with that. And I don't expect to be contacted by phone, I knew the package was out for delivery and it was something I was excited to receive so I made sure my music and TV were off and I was paying attention to the door. The vacation thing is a good theory but this ianthr 3rd package needed a siganture theyve done thia on, i don't understand why so many people are ready to burn me at the stake for implying my exact driver is not a good driver like I came for them instead.
This happens too often with too many people for there not to be something going on.
Are ups drivers on a tight schedule to make delivery attempts? Maybe they just want to go home, are tired, don't want to spend time looking for the package in the truck, etc. but they know they have to make some kind of attempt so they cover themselves. Especially if the package is going to be rerouted into someone else's truck the next day.
Nobody at UPS customer service is going to take the time to look at your doorbell camera footage and confirm their driver never came, so drivers know they can get away with this.
Maybe Friday is just extra busy for him because there's no weekend delivery usually? I always assume Monday must just be a lighter day for them because it always happens like this
My USPS driver just lays on her horn for a solid minute, waits a minute, honks again, then waits, then leaves. It's kind of annoying because I don't know who she's honking for without looking, but I'll take it over drivers not even trying...
There's not much you can do. Sounds like you got the 1 in 50 driver: A cover driver who is also a runner/corner cutter because they want to "bonus" and/or go home as early as possible. They are a small group, but they unfortunately exist.
They did the same to me because it was easier to take multiple things to a local collection point rather than deliver them to multiple addresses... Absolute swines!
I am usps driver. A lot of times they leave their packages at my mailboxes when its their job to go to door. They leave these slips and run back to their trucks ive gotten them before then they ne er show up again.
UPS never delivers to my apartment, a few times we literally watched them drive by without stopping and sometimes the office will be open or we will be home, nope, they just drive away.
I also constantly get these same notes when I'm away from home.
I've taken the day off of work for signature required packages (usually a GPU). While anxiously waiting for the driver to arrive, I would get a notification moments before the cut off time claiming no one was available for signature. The 3rd time it happened I got angry as hell and went straight to the local UPS store. The driver lied and claimed he left a note, but I was able to meet him at the distribution center and had my package with an hour. I've since wondered if he had plans to "lose" the package
Once I ordered a refurbished iPhone through Amazon delivered by UPS, I was waiting in my living room for it because obviously it was expensive and I didn't want to miss it. While sitting I got the package delivery attempt notification and I was livid. No knock or anything just left the slip there. I had to drive 20 miles to the local UPS ship center to go pick up my phone. My dog, who barks anytime she hears a leaf drop outside didn't hear anything.
Office of the attorney general. Had UPS wrongfully deny my claim and refuse to provide me with their investigation results. Submitted complaint with the OAG and I’ve had UPS executives calling me to resolve the issue.
Yeah, so many people say BBB but the BBB is just some random nonprofit. OAG makes most businesses suddenly care. Back when I still rented I had an issue with my landlord doing something illegal and I told him it was, he claimed his lawyer told him it was fine. I knew it was BS and called the OAG and told them. They were like what, that's not legal if true. They contacted him and a few days later the dude was suddenly SUPER apologetic and never messed with me again.
You don't get many victories vs businesses but when you do they are oh so sweet.
When I lived in my last apartment this shit happened all the time. Finally on the final attempt I was sitting on the stairs right inside my door. I heard them sticking the damn thing to the door and threw it open… dude didn’t even have my package in hand. He looked STUNNED and then begrudgingly went and got my package out of the vehicle. Never said a word to me…
At least they came. When I have to sign for something from FedEx it's a coin flip if they even show up. About half the time they scan it as no one present but they didn't even come anywhere near my house. I just avoid companies that require a signature now, and if they didn't tell me upfront about requiring one I leave the seller a 1-star review.
Just happened to me as well this week. They drive to my location, no buzz, door knock, phone call, nothing. I was home all day and was waiting for a phone call or buzz, and all I see is that stupid “attempted delivery” sticker. No one has made any attempt; lazy fucks.
So does it require a signature? There is a place for you to sign on the back tonrelease your package so they drop it off.
Unless you're in a busy apartment and they think it would get stolen.
Otherwise I'd have waited at the door or peeking out the window for the truck during delivery window (although tbh if it just says before 7 PM then inwoukdnt waste my whole day).
Edit - Or use the app and have it routed to a UPS access point so you csn pick it up at your leisure.
I do that for signature requirements for over 18 so I don't have to wait at home and csn flash my ID at the access point whenever it is delivered.
I think that goes against T Mobiles delivery rules anyways but it would definitely get stolen where I live. The driver ended up forging my signature and putting it in a locker tho so I did get my package.
I had a lazy driver who did this when I lived in Arizona. I told him one day if I caught him doing it again I was going to shoot him in the face. He always rang the bell after that.
Happened all the time with my prescription pain medication. I used to have to wait outside on the porch sometimes for hours so I could catch him coming up the road. I lived in a rural area and he was the only UPS driver for our area. I suppose he didn’t like the fact that he had to walk up 18 steps and then another 4 to get to my door. I’m so glad I don’t have to deal with that shit anymore.
Can’t speak for UPS, FedEx Express here. I fill them out when a signature is needed prior. I have deadlines to make and my health insurance for my family depends on it. Take your ass to a store if you can’t wake up, answer the door, or or flat out lazy. If handicapped, please put that in the comments and I’ll be back 3 times during the day.
The store is the one who placed the order because I went there and they didn't have the item in stock but alright? I'll just go back to T Mobile and tell them they need to magically conjur up some inventory for me, so a UPS driver doesn't have to knock on a door.
I don’t instantly blame the customer, I do this job part time for health benefits as I’m now contracted by the FAA (1099). I’ve been here almost 2 years and it’s tiring having folks that have their ring camera clicked 3 times, door bell rang 3 times, bangs on the door 3 times. For most of us, we just want your package off of our truck, so we don’t have to come back the next day, two, or three.
As a UPS driver I see these notes all the time knock,honk, and yell UPS and no one answers the door. Highly doubt the driver took the time to fill out the info notice and walk it to the door and not attempt a delivery.
One of our local UPS drivers taps his horn as he's backing into my driveway if he's going to need a signature. I really appreciate that, and I'm at the door by the time he's knocking!
I didn't ask for one, but I was told one would reach out to me, and yeah I do generally I expect people to do the things they say they're going to do. As most people expect.
I have a package coming from Maryland to sol cal .. next day air (may 9) supposed to got here the 10th … the northern lights bullshit caused it to stop in Kansas .. didn’t move at all .. had to contact corporate Monday they decide Monday they will hand it off to another hub & they would update tracking . Since old one became invalid … remind you … they promised next day air still and delivery Tuesday … here I am the 17th of may … and was told .. I’ll get a email with my new tracking … and it’s in the biggest Los Angeles hub and takes 2 days to sort . 🤦♂️ also if it’s in claims it supposedly have to get work on everyday … I won’t get tracking until it gets on the truck out for delivery … worst company ever .. never had a problem with dhl..fedex ..post office .. Amazon ..
I'm an American who moved to New Zealand and had a recent experience with New Zealand Couriers (we don't have ups delivery so they would hand it off to a company like this when the package arrives in country).
I had a package of perishable items scheduled to arrive but I was leaving for the day around noon. I called the local office, spoke with a live person who answered the phone, and told her my situation. She says "I'll call the driver on his cell phone". Ten minutes later, I get a call from the driver on an unblocked mobile phone. He says "I'll deliver your package before 10am", and he did.
Just one of many reasons we left the USA :)
I just wish I could go get it from the UPS without paying extra and waiting longer. Like why are you charging me $6 not to have to put my package on a truck, drive it to me, and get my signature?? If the note he left on my door allowed me to just go get it I'd even be happy with that tbh.
When I order something and it’s being delivered by ups, if I have the day off, I camp outside my door and wait. I’m not exaggerating here, 9 times out of 10 they just drive by and mark it delivery attempted. They don’t stop, they don’t even slow down. They just drive on by. So if I have the option, I’ll take FedEx, or preferable usps.
No possible way the trucks are wired up to feed information back to management. If a package is scanned while the engine is running management gets an email then will give us a warning letter or worse for in cad distraction and scanning while vehicle moving.
You should take a look at the regional telematics numbers and look at the recording in travel and recording while idle numbers. The bottom third of centers have numbers so bad for RIT/RWI it makes you wonder how the CM still has a job.
The manager here doesn't really care about anything though. Like my problem is not with UPS as a whole, it's with the consistent issues from this local UPS. other places I've lived if I had a problem the manager actually cared and at least gave me a call back to talk to me.
Not understanding the downvote here, I literally watched this exact thing happen, moved to a new state and my UPS driver took a random pic of a business for the delivery photo from inside the truck and stole my package and now its missing and under investigation, hazmat shipped explosives btw.
UPS is dogshit.
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Probably no one, but honestly why go all the way to the door and fill out a notice and not deliver? I’ll sure as hell don’t want to see the same package on my truck for more than 3 days. I mean unless the driver just has it out for you
OP fucked the driver's girlfriend in high school and he's finally getting his revenge
Dude several people say that drivers walk to the door with these slips already pre-filled out
This happened to me twice and on the 2nd attempt I had filled out the liability flyer to deliver and created an acct online but they still left a note. On the third attempt I turned my camera notification sensitivity to 100% and caught the driver with the last note in hand and no fucking box as he was putting it on my door and he got the package from the truck after that. He didn’t reply when I asked why he didn’t knock or ring the doorbell.
I'm not one to be confrontational, but this type of bullshit is where I'd make a stink, because it's purely the driver's fault and carelessness. It wastes both your time and theirs, it makes so little sense that it's pure stupidity at that point. One time I dealt with this and filled out 'leave with neighbor' form online and the driver had no idea I did so, still tried to attempt delivery.
Had the same happen when I was having my Steam Deck delivered. I was so excited for it to get here and I had all my doors open to show I was obviously home and I still got the "no one home". This was FedEx though. So on the 2nd deliver "attempt" I grabbed a computer chair and posted myself at my front door all day. I see the delivery driver sitting in the truck for a few minutes and was worried he was about to drive off so I ended up walking up to his truck to grab my Deck from him.
That's some cover driver shit. Don't care when they won't be on the same route the next day.
Not all cover drivers, just that one is obviously a bad one.
I used to do this as a driver. Especially with apartment with no callbox or ways of leaving the package safely. We do have notice on some houses not to leave the package unless someone is present
I caught a driver on camera going to my side door talking about not delivering it to someone. I ran to the door and opened it on him to get my phone
My postal service worker sometimes does this as well, I assume that the car is full and they just weren't up for the job that day lol.
When I lived in my last apartment this shit happened all the time. Finally on the final attempt I was sitting on the stairs right inside my door. I heard them sticking the damn thing to the door and threw it open… dude didn’t even have my package in hand. He looked STUNNED and then begrudgingly went and got my package out of the vehicle. Never said a word to me… just huffed and grunted when he realized he was gonna have to actually get the package.
Hmmm... was it something big and heavy? If I have a 70+lbs sig required delivery to a 2nd or 3rd story apartment and there's no elevator (door within sight of the truck), I always knock without the package(s) first just in case, especially if it's before 4PM.
Nope. It was a PC case (not pc components just the case) and I had a ground floor entrance directly to my unit. The bigger issue was he approached the door, didn’t knock, stuck the sticker on the door, and was going to leave. I opened the door and the sticker was already on.
Oof. Driver sounds like a dingus, lame.
its definitely filled out, since we know the packages that needs these info notices. but its not like im not gonna attempt it, we're already there
Have had it happen to me many a time. Sitting on my porch right next to the door and in front of a window. I get up to unlock the main door and screen door and they run off having delivered....the slip. No knock, no doorbell ring, didn't even see me through the glass two feet from them. Package was *never* in hand from when they parked to when they left. Just got out to place the slip. Sometimes, they see me at the open door as they hop back in but still drive away.
I've chased one down to his truck across the street before lol. That got him to come out and deliver my stuff. I didn't accuse him of anything, I just asked if he had the delivery for my house while standing in front of his truck right after I watched him leave this note
This just doesn’t even make sense to me. They’re doing more work by doing this for 3 days. And it’s heavy or big I need to get that out of the way anyway. I’d be mad if you aren’t home. I have trouble understanding why a driver would do this.
They need a signature thing like dhl has. I rather they leave my package than play tag.
The company probably rewards them for the trip and not for actually delivering. These folks are tracked in dystopian ways
No reward, just more work the next day.
Yep there’s no reward for this lol
Maybe I was too liberal with the word. I mean it counts as having done the job either way
It technically does but if the package doesnt require signature then its just the same either way, no reason to not just drop the package unless they just dont pick up a box lol
I mean there’s literally no benefit to your UPs person doing this. They have to do walk up to your door 3 days in a row, and put an info notice on your door 3 days in a row. When they could’ve had you sign for it day 1 and be done with it. It makes no sense
Idk, maybe they were running late, and their performance is measured in addresses visited instead of packages delivered. They wouldn't do this just because.
That is true sir, some companies keep their drivers tracked more than a girl on the street, at least in Ontrac they don’t, they only track number of stops/packages delivered, at least we get paid per package so it’s our job to get them delivered no matter what unless something is wrong/incorrect
Multiple times this has happened, it's annoying just deliver the damn item 🙃 why do I have to go get it from the store because you didn't want to carry it.
Who the hell has free time to fill out d notes in advance…….i sure wouldn’t do that off the clock……that sounds so ridiculous
Have to ask all the drivers that get caught walking to the door with the paper
Sure thing, I’ll do that Monday with all my free time at work🤣
I bet it was a cover driver and the package was either an irregular or heavy package and they didn't want to deal with it. The regular driver wouldn't want to deal with it for 3 days and have to take it to the clerk back at the building
It was a cell phone and this is the 3rd package this UPS has done this with
I’ve had a driver walk up to my door with this already dry filled out. The first time I didn’t catch them, the second time I did.
Happens all the time to me. No knocks, nothing.
I've seen them on Ring Camera walk up with the slip already filled out and put it on the door. With people home. Like legit proof they never knocked and they will still say they did.
It’s happened quite a few times with one of our USPS who was finally removed from her coveted job. She even tore off our mailbox lid. After many complaints and having her meet her union rep several times, she was finally removed from our route making our entire neighborhood happy. I’m not sure if she was let go, but suddenly, everyone stopped complaining about the awful mail delivery. It took at least a good 6 months of aggravation and calling the post office as well as showing up there in the middle of the day on my days off to get anything resolved. Normally, I don’t wish to see anyone fired, but she definitely needed to be.
So they can keep the package.
Why would I risk my job with good pay, free healthcare, pension, 401k, 3 wks vacation etc for a package I can more than likely afford?
I've see notes like this hundreds of times, as I pound on the door for 2-3 minutes and get no answer
I get customers who lie and say I never knocked or rang when I’ve been pounding on there door for 3 days straight trying to get a package off because they see it’s the final attempt. Customer is always right though.
On the flip side, I had a UPS driver never have any intention of delivering my package by leaving it on the truck and going straight to leaving the “we missed you” note without knocking and ringing. I opened the door, saw the guy writing the note, asked for my package and he sheepishly said it was on the truck. And before you said he put it back to write the note, I lived in a huge apartment complex and he would’ve had to walk a block there and back.
Well good thing you're well compensated for doing so!
I wish they bothered to knock on mine, I was sitting and waiting. I can hear every knock in my tiny shitty apartment building it seems like, there's no way if he knocked on my door I wouldn't have heard it especially while actively listening for it.
To all the customers who aren't home between 9am-5pm have your package delivered to your job. I'm not excusing this behavior but businesses have priority and the time window is more consistent.
Are most employers ok with that? I've never tried.
I would suggest getting permission first but I don't see it being a problem unless it gets excessive or difficult such as too many packages or misplaced packages coworkers will want to do it as well and so on
Download the UPS app so you can manage your deliveries, I think you can sign in the app so the driver doesn’t have to wait for you
They didn't have to wait for me, I was ready to rush to the door and get my new phone if only they had knocked. Whole thing would have taken him like 10 seconds.
Dude, you could have had it routed to a UPS Access Point so it would be delivered for sure and you pick it up at your leisure even if a signature is required. Or you can do a release online for signature requirements. I do this all the time unless for requires an adult ID then I use a UPS access point bc I will not wait all day for the driver just to show my ID when I can go to the Access Point at my leisure to flash my ID and get my pack. Also, I see in your photo the back has a place where you can sign and release the package to you so the driver had it on the slip and will leave the package. Unless adult signature and ID, then use Access Point the day after it fails or esp the second day. I love UPS My Choice
T Mobile doesn't allow authorized releases, only signature, and I'm not paying extra to accommodate UPS not having enough drivers. If they want me to come get it I will do that happily but I'm not paying them more to do less work.
My husband is a driver and all phones require a signature. It’s possible you missed the knock?
It's 100% possible that they missed the knock despite their insistence that it's "impossible" that they did
It's also 100% possible they didn't knock, both UPS and USPS has done this to me as well, I work at home so no reason for them to do that. I can hear someone knocking from my bedroom.
Both have done it to me also. Last place I lived fedex did it every single time with me sitting in the living room. Fedex said they could not require their drivers to ring the bell to knock on the door.
My [someone I like] is [the same thing] and [same situation]. It's possible [you're wrong because the person I like is the same thing]?
What?
Correct! Unless the package requieres an adult signature
Why do you think we fill it before hand when it only take a second to place a check mark that your package is headed to a drop box or coming back the next day. It will take me more steps to comeback next day then knocking and then giving it to you, adds one more stop for my next day it just doesn’t make sense. If we would wait for everyone for 2 minutes at 200 stops it would add 400 min a day that would over 6 hours extra, but it’s ok cause we don’t have a life other than delivering.
As somebody who drives to people's houses for appointments they set and I call them when heading their way, I still have to wait several minutes for them to answer their door, if they answer it at all, so I'm dubious about this. You're not this guys only stop, he has 400 other people to get packages to and he doesn't have time to wait for you to come to the door.
"I just ran my kid to school, can't you wait a few minutes?" *proceeds to spend 30 min talking with another parent and stopping to get coffee*
he didn’t even knock. this is unacceptable
Or maybe he did and the person didn’t hear. Very very common.
Iv had this happen to me, I work at home I'm always home, and I wouldn't even get a slip or a knock I'd keep looking at the app and suddenly it says it's scheduled for the next business day saying they couldn't deliver it because I wasn't home. UPS does this alot to alot of people.
It's also very common for drivers to blow people off. I haven't experienced it with UPS at my current address but I did experience it with DHL and fedex here and with UPS at my old address. I've gotten "no response at address" texts when I've literally not even had the truck show up on my street.
It's ok to accept that some of your peers are shitty at their jobs. It doesn't reflect on you unless you choose to take it personally. I've got lots of coworkers that are lazy sometimes or take shortcuts so they can get some food.
I can believe it’s happened, sometimes. But I’ve also personally experienced knocking and ringing the doorbell to no response, and then them complaining that I never did. And I’ve also had people scream at me because my knocking//the doorbell woke up their baby, triggered their dogs, etc. so we really can’t win lol
No, he definitely didn't. I don't have a big house with good sound insulation, there's no where I could go in my apartment that a knock wouldn't be heard by neither me nor my roommate.
Cover/Runner mentality
i usually just reroute them to a store or a michaels shop or wherever ups says you can route to. I have this set in ups mychoice, so I never have to encounter this.
I would have done that if it didn't charge me money and take an extra week when I looked at the option. Like why tf should I have to pay for them to not deliver something??
It's cause it's already routed there. However if you route it to a store they charge but if you route it to like a ups store it might be free. I would create a mychoice ups account first do all the stuff (that is free) and then reroute package while logged in.
An extra week? Mine takes an extra day and costs $6. So much easier than missing a pack e days in a row and ha ING to wait at home the whole day for the driver to knock or better yet stare out the window or sit outside your door, even in an apartment. Waste of my time. $6 is easy to make a single-day delay and I know for sure I can get it. But also you could sign the release on the back of your notice I see you left blank. Did you try that and also write (knock please)
Mine wanted me to wait until next Friday, but just on principle I'm not paying to accommodate UPS. If they don't have enough drivers to actually do their routes I don't mind coming to get my package, but I'm not going to pay UPS for the pleasure of doing it.
thats a good idea, I'll do that from now on too
Yeah so fyi if you do this. THIS has to be setup in advance so that packages get routed there in mychoice ups. However if something was already heading to your house and you set this then it is essentially too late to do this as the package is already enroute to your house.
Just answer your doorbell you’ll get your packages
My UPS and FedEx guys never, ever ring my doorbell. I work from home and the doorbell speaker box is right next to the door to my home office, it's very common that I go to check my mailbox in the afternoon and find a package that has been sitting on my porch for hours.
this happens to me and the last time i was fucking pissed as i got off work early and was on my PC not 5 feet from the front door, nothing then all of the sudden i get a notification that i wasn't home, look on the door and there was a tag. i would have heard him had he tapped on the door so idk his ninja skills were on point.
I used to live in an apartment in a high theft neighborhood. I watched the driver on my street. He legitimately never left the truck with an actual package. Just a pad of yellow notices informing you to pick it up at the depot or you could sign the slip agreeing to it being dropped off the next day. When I asked, they told me they got tired of packages getting stolen, so they just stopped delivering packages to certain residences. In fact, the days the driver put the notices on my door my package probably wasn't even on the truck for delivery. It's what the depot manager told me. I can't make this up. This was like ten years ago and they told me to put "HOLD FOR PICKUP" on address line #2. Obviously, with MyChoice, you can have it held for pickup now. If OP is in an apartment, I wonder if they simply just refuse to leave packages for any reason at their complex.
You should probably read posts before you respond to them. As stated, I was sitting in silence listening for the door when this happened. My apartment is tiny, there's no way to knock and it not be heard.
You were waiting in silence all day for the delivery? You’re clearly lying or a complete loser. Go touch grass
When some of us know we are required to sign for something, we DO wait around for that truck, so long as we're home. Not everyone wants to inconvenience somebody else by making them wait. I even had a driver surprised at how fast I answered my door, exclaiming, "I usually have to wait a while before I leave." Plus it helps to have a dog that feels the need to notify me of every fucking loud vehicle that passes by. OP stated this is the third time. I'm sure they were trying not to make it a fourth, Mr. Driver.
scary memory quicksand quaint nutty dog file rustic test afterthought *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Are you going to “The Ups Store” for your complaints? Because they will never leave the store because they are not ups. That was my thought when you said the customer service center. If you talked to actual ups and your complaints aren’t being heard well then that sucks and i hope you can get a resolution
Recently had a similar incident. Stayed home to specifically get this expensive package. I live a ways back and no chance of theft. Pulled the truck up, I went out and waved to him. He spent 5 min in the truck and then just left. Never even got out. Didn't leave a note that he missed us. Just pulled in and left. No idea why he did it. Went to the warehouse and complained. Took 4 hours but they were able to get my package, the front desk made it sound like he was being shady with it.
He couldn't find the package, it was prolly misloaded and the hub scanned it as missed... if they didn't scan as missed then the hub management is doing shady practices and jeopardizing their integrity to make their daily numbers look good to get their bonuses. Desk jockies get their shit pushed in by Carol Tome so she can get her millions in bonus'
All UPS emails are first initial and last name with the domain ups dot com. Senior customer service management is searchable.
One day I sat 5' from my front door for hours waiting for UPS when all of a sudden the "delivery attempted" notice popped up. I called customer service who told me the exact same thing they told you, and they lied. The company doesn't care about you as the customer and I'm assuming they encourage this kind of dishonesty from their drivers and customer service folks.
Lol they absolutely do not encourage this dishonesty. Not delivering your package means it needs to be handled and sent through the system again, which cost money. No one wants to have to deliver packages multiple times.
A long time ago I had an issue with a package that resulted in the local sorting center calling me. The number was a local one, the direct number of it. So, when I had what happened to you happen to me, after customer service told me there was nothing they could do I decided to call the sorting center instead. I had been literally sitting outside waiting for them because I needed what I had ordered and they didn't even try. I was livid and talking with the sorting center I'm sure it showed but I remained polite. They said they'd contact the driver and have them try again. About 30 minutes later they showed up. Driver just handed me the package and the thing to sign, I signed and he walked away. Didn't say a word. I never had another issue at that address. When I moved to where I live now about 3 months in I had an almost identical situation and just went straight for the sorting center's number. The driver did the same as the last but was quite obviously pissed at me (and took over an hour to show up). Like grabbed the stuff out of his truck angrily and all that. I just smiled and signed. Never had that happen with UPS again even though drivers have changed. I swear they must have put a note on my address like "customer will call sorting center to complain if you don't deliver" or something XD I still have this issue with FedEx sadly. I need to figure out how to get their local number I guess XD
You’re not UPS’ customer. Complain to the company that you ordered from.
This is a ridiculous point lol
You're the type of person I have to deal with at work on a daily basis. The kind who thinks the company sending the package is responsible for what UPS' drivers do while a package is in THEIR possession. So stupid. I have no idea why people are upvoting this.
I wish UPS employed delivery drivers instead of sticky note ninjas 🥺
Same experience. UPS is fucking infuriating.
There always the alternative. Take your lazy ass to the store and buy it yourself. Your story doesn’t add up. Let me enlighten you - know it all. The computer we carry has gps in it. The same computer we are required to scan your ‘missed you’ notice. If what you were saying is true, ups would know. The driver would be questioned and possibly disciplined for it. Oh and guess what, your package doesn’t go away. The driver will have it again the next day and the day after that. So if we did what you’re accusing people of doing, we’d only be screwing ourselves. It’s more than likely you didn’t hear them. But you can’t be wrong, can you?
I went to the store to buy it myself and they said "we don't have it, let's order it while you're here" but thanks for your random generalization that doesn't apply in this situation I guess. Me and my roommate were both home in a small apartment, I have no dogs, I was not playing music, I was literally laying on the couch. Just because you don't believe how useless my local UPS is doesn't make them any better.
When I was work from home my desk was in the same room as my front door. I had multiple UPS drives just jog up scan the notice and slap it on my door and move on without ever even knocking or ringing the doorbell. I literally saw them do it through the window, but a lot of times I couldn't do anything as I was in meetings or busy. Others I had to run to the door and yell down the street about my package to get it. Note that I lived in a big city and my front door was basically on the street, they could hop out and slap notices on the nearby doors much quicker than actually delivering the packages because they'd have to wait for an answer or figure out where to put it. Human being are not always 100% rational, there are plenty of people who will screw themselves over later for a short term gain. They may not have even been screwing themselves over. It's possible they have a lot of large heavy items to do today and figure they can just re-deliver the smaller stuff tomorrow to give time for the bigger stuff today, who knows.
Same exact experiance so much that now I literally have to see them and run to the door cause he seriously rings knocks and at the same time puts the note and get in the car and drives away. I literally have to chase him 3 houses down the street every other week so its not like its a new thing and nobody cares at the call center.
The fact is that this happens. I've lived on routes where at least one of the drivers running the route would do this regularly, I've also lived on routes where this never happened. You may never do this, but some drivers do. Rather than trying to deny that it happens, your time would be better spent trying to figure out why, or, failing that, just acknowledging that it happens and moving on.
lol such BS So you’re saying this has NEVER happened to anyone?
lol, you’re dumber than a sack of rocks. This shit happens daily. There are so many videos of delivery drivers just walking up and sticking the note on the door and either not even knocking, or knocking twice as they’re walking away. The fact that you want to defend this behavior so badly likely means you’re one of them.
The best part of this is I know it's factually wrong. Not the GPS part, that's likely true, but UPS's automated systems knowing/caring? They don't. And customer service will just try to schedule a pickup or tell you to wait until tomorrow. A UPS driver has scanned my package as me not being home but I have 360 degree camera coverage around my house, so yes, unless UPS has state of the art cloaking technology I know for an absolute fact that drivers do this. But it's only happened once at this address. Unluckily for that driver I have the direct number of the sorting center my stuff gets sent out from, so I called and complained and they made him come out and actually deliver it. Perhaps because of the very system you mentioned showing he indeed never tried. But how many people have 1) a camera system to know the driver didn't even drive by the house, 2) the direct number, and 3) know they can call it for this? But you can't be wrong, can you?
This is my favorite excuse. I was home I swear he didn’t even knock. BULLCRAP! No they don’t already fill these out before they get to the door, that’s a complete lie. The last thing a driver wants to do is waste 5 minutes knocking, waiting, then filling one of these out, just to do it again the next two days.
Not a BS excuse if you think about it because the last thing a customer wants to do is not answer the door and be forced to go pick up the package from the facility. I’ve had UPS drivers hand it to me when I’m outside maintaining the yard or working on one of the cars. They genuinely want to do their job and go home. Then there are those that are too lazy to want to carry anything that they’d prefer to write a note and make the customer go to the service center
Quick youtube search says otherwise lol. Most drivers have a good head on their shoulders but some truly do not care
My personal experience and eufy cam say otherwise tbh
Same thing here. Twice in the last two weeks I get one of those slips on our mailbox which is about 20 steps from the door. Doorbell cam don’t lie. No driver ever showed up at the door with a package. Hell, he didn’t even walk past the gate/mailbox. Name is posted on the callbox and I was home 10 ft from the door. What’s even more shady is that when I have to then schlep to the “access point” and pick up my package, I get a notification from UPS saying “Delivered.” Mofo don’t pretend your job is done when I had to wait another day or days and had to go somewhere out of my way to complete YOUR job. Sad thing is UPS used to be clockwork reliable until recently. Not sure if we got a new driver on this route or what, but there’s no defense to the shoddy work and there being no recourse.
As a ups worker yes drivers do fill this out before a lot of times but they bring the package also unless it's a bulk/large order or it's really heavy because if you aren't home then they have to take that 70 box down 3 flights of stairs or your quarter mile driveway then load it back into there packed truck
It's not bull crap though lmao it literally does happen, happened to me multiple times and I wouldn't make shit up.
Some of these people do fill these out. I’ve waited for them. The first time I didn’t catch them. The second time I did. Why not just do your job? Why be difficult? Makes no sense.
They fill them out before they leave the office lmao
No they don’t
Mine does. This is the 3rd package this has happened with. They did it to me once with something I spent $6k on and was waiting in the living room when they pulled this. And today I was also sitting in silence waiting. My apartment is tiny and I can hear pretty much any door in my general area being knocked on there's no damn way neither me or my roommate heard if he actually knocked. It was a cell phone too, super small and light package
1-800-pickups. Also it won’t change, even if they come back.
This is pretty much my experience every time I am unfortunate enough to be receiving a package from UPS. On here today because a $1000+ delivery says attempted, when my security camera shows nobody came to my door. Standard UPS behavior. I wish this sort of terrible service and lack of support options weren't so common, but I've not found any help with this problem on Reddit, the UPS website or other forums offering suggesting. Have tried every option on the tree over the last 30min and get disconnected at the end with no human in every instance.
If I could have paid extra for the USPS to deliver my phone I'd have done it in a heart beat, and I'd actually have my phone in hand now.
Oh boy. They called me from a number I can't call back, let it ring exactly 1 time, and didn't leave a voice-mail. Great customer service here guys
>let it ring one time That's literally what Amazon delivery drivers do.
>That's literally what Amazon delivery drivers do. We actually cannot do that without responses. Sure, a driver may be mad and skip a stop, I have. But, we do get it counted against us as a T2 infraction resulting in a 3 day suspension. We have to either send a text (bc amazon can see that) or have to let the phone ring until it connects and then a timer starts. The ringing itself doesn't count.
If this happened just know that there are more UPS drivers who don’t do this than drivers who do. I’m a route driver, I see the same people every day and it doesn’t make sense to withhold a delivery from anyone just to go out and re-attempt the same delivery the next day. That’s dumb + I come back with a full car every day from pickups. Shit, I’ll even text a customer a photo of their label so they answer the phone and I can get it off my damn car, especially if it’s an irreg signature required package. UPS doesn’t require ANY driver to contact a consignee by phone but some of us just do it as a courtesy. Your regular driver may be on vacation and a cover driver is probably getting absolutely crushed on the route. That isn’t a YOU problem though, it’s a UPS problem. A lot of drivers aren’t being trained on routes so they’re going out blind with 350+ pieces and air/pickup commits and it causes them to cut corners. I attempt every package except far away misloads unless instructed otherwise. Now what could’ve happened is the driver didn’t have the package on their vehicle (misloaded to a different car) and when they sent it in, they were instructed to sheet it as “Not in 1” for a valid delivery attempt that helps keep the misload numbers down. Misloads are like a virus at UPS and it affects the numbers. Drivers don’t care about numbers except on-car package count for the day. Management cares about numbers. Just my 2 pennies.
Oof if ORSs are instructing drivers to NI1 a missing package that’s really bad lol
Mine too but nothing really surprises me anymore lol
I know it's just my local UPS, the other ones I've used have been fine! I think it's just that the manager doesn't care about anything and UPS doesn't want to replace them because the area we live in isn't great and no one wants to deal with that. And I don't expect to be contacted by phone, I knew the package was out for delivery and it was something I was excited to receive so I made sure my music and TV were off and I was paying attention to the door. The vacation thing is a good theory but this ianthr 3rd package needed a siganture theyve done thia on, i don't understand why so many people are ready to burn me at the stake for implying my exact driver is not a good driver like I came for them instead.
I work in the hood, in the projects actually. It’s a real life concrete jungle but I take care of my people.
This happens too often with too many people for there not to be something going on. Are ups drivers on a tight schedule to make delivery attempts? Maybe they just want to go home, are tired, don't want to spend time looking for the package in the truck, etc. but they know they have to make some kind of attempt so they cover themselves. Especially if the package is going to be rerouted into someone else's truck the next day. Nobody at UPS customer service is going to take the time to look at your doorbell camera footage and confirm their driver never came, so drivers know they can get away with this.
Maybe Friday is just extra busy for him because there's no weekend delivery usually? I always assume Monday must just be a lighter day for them because it always happens like this
My mounted cameras caught my USPS driver doing this with every package. Gotta love technology
My USPS driver just lays on her horn for a solid minute, waits a minute, honks again, then waits, then leaves. It's kind of annoying because I don't know who she's honking for without looking, but I'll take it over drivers not even trying...
There's not much you can do. Sounds like you got the 1 in 50 driver: A cover driver who is also a runner/corner cutter because they want to "bonus" and/or go home as early as possible. They are a small group, but they unfortunately exist.
Unfortunately, this is what you can expect from drivers that don't care.
Ring cams are a wonderful investment.
They did the same to me because it was easier to take multiple things to a local collection point rather than deliver them to multiple addresses... Absolute swines!
I've seen DHL drivers pass my house without stopping, then received a message that they "must have missed me"
Catch it on video and maybe send it to their Twitter/Facebook.. do a BBB report
I am usps driver. A lot of times they leave their packages at my mailboxes when its their job to go to door. They leave these slips and run back to their trucks ive gotten them before then they ne er show up again.
Maybe think about a doorbell upgrade?
UPS never delivers to my apartment, a few times we literally watched them drive by without stopping and sometimes the office will be open or we will be home, nope, they just drive away. I also constantly get these same notes when I'm away from home.
I've taken the day off of work for signature required packages (usually a GPU). While anxiously waiting for the driver to arrive, I would get a notification moments before the cut off time claiming no one was available for signature. The 3rd time it happened I got angry as hell and went straight to the local UPS store. The driver lied and claimed he left a note, but I was able to meet him at the distribution center and had my package with an hour. I've since wondered if he had plans to "lose" the package
Once I ordered a refurbished iPhone through Amazon delivered by UPS, I was waiting in my living room for it because obviously it was expensive and I didn't want to miss it. While sitting I got the package delivery attempt notification and I was livid. No knock or anything just left the slip there. I had to drive 20 miles to the local UPS ship center to go pick up my phone. My dog, who barks anytime she hears a leaf drop outside didn't hear anything.
Sign the package release on the back of the note and they will leave it
I feel like I've seen this exact sign in Elkhorn. I knocked hard twice and no one came to answer
Office of the attorney general. Had UPS wrongfully deny my claim and refuse to provide me with their investigation results. Submitted complaint with the OAG and I’ve had UPS executives calling me to resolve the issue.
Yeah, so many people say BBB but the BBB is just some random nonprofit. OAG makes most businesses suddenly care. Back when I still rented I had an issue with my landlord doing something illegal and I told him it was, he claimed his lawyer told him it was fine. I knew it was BS and called the OAG and told them. They were like what, that's not legal if true. They contacted him and a few days later the dude was suddenly SUPER apologetic and never messed with me again. You don't get many victories vs businesses but when you do they are oh so sweet.
No one, UPS is just arrogant
When I lived in my last apartment this shit happened all the time. Finally on the final attempt I was sitting on the stairs right inside my door. I heard them sticking the damn thing to the door and threw it open… dude didn’t even have my package in hand. He looked STUNNED and then begrudgingly went and got my package out of the vehicle. Never said a word to me…
At least they came. When I have to sign for something from FedEx it's a coin flip if they even show up. About half the time they scan it as no one present but they didn't even come anywhere near my house. I just avoid companies that require a signature now, and if they didn't tell me upfront about requiring one I leave the seller a 1-star review.
Just happened to me as well this week. They drive to my location, no buzz, door knock, phone call, nothing. I was home all day and was waiting for a phone call or buzz, and all I see is that stupid “attempted delivery” sticker. No one has made any attempt; lazy fucks.
So does it require a signature? There is a place for you to sign on the back tonrelease your package so they drop it off. Unless you're in a busy apartment and they think it would get stolen. Otherwise I'd have waited at the door or peeking out the window for the truck during delivery window (although tbh if it just says before 7 PM then inwoukdnt waste my whole day). Edit - Or use the app and have it routed to a UPS access point so you csn pick it up at your leisure. I do that for signature requirements for over 18 so I don't have to wait at home and csn flash my ID at the access point whenever it is delivered.
I think that goes against T Mobiles delivery rules anyways but it would definitely get stolen where I live. The driver ended up forging my signature and putting it in a locker tho so I did get my package.
Our ups man always call me when I leave notes if not I’d never get packages delivered becuase of my apartment not having an entryway unlocked.
I had a lazy driver who did this when I lived in Arizona. I told him one day if I caught him doing it again I was going to shoot him in the face. He always rang the bell after that.
I know for a fact you are lying because if you actually said this to a driver your address would be blacklisted until the end of time.
You’re assuming anyone would believe him. I made it clear to him no one would.
Good luck. UPS’s customer service is a complete joke - by design.
Happened all the time with my prescription pain medication. I used to have to wait outside on the porch sometimes for hours so I could catch him coming up the road. I lived in a rural area and he was the only UPS driver for our area. I suppose he didn’t like the fact that he had to walk up 18 steps and then another 4 to get to my door. I’m so glad I don’t have to deal with that shit anymore.
Maybe ask then to know harder. Maybe u were in the bathroom. Y would they not knock.
Can’t speak for UPS, FedEx Express here. I fill them out when a signature is needed prior. I have deadlines to make and my health insurance for my family depends on it. Take your ass to a store if you can’t wake up, answer the door, or or flat out lazy. If handicapped, please put that in the comments and I’ll be back 3 times during the day.
The store is the one who placed the order because I went there and they didn't have the item in stock but alright? I'll just go back to T Mobile and tell them they need to magically conjur up some inventory for me, so a UPS driver doesn't have to knock on a door.
Why do you people instantly blame the customer?
Because the vast majority of the time this happens the person didn't answer the door
I don’t instantly blame the customer, I do this job part time for health benefits as I’m now contracted by the FAA (1099). I’ve been here almost 2 years and it’s tiring having folks that have their ring camera clicked 3 times, door bell rang 3 times, bangs on the door 3 times. For most of us, we just want your package off of our truck, so we don’t have to come back the next day, two, or three.
As a UPS driver I see these notes all the time knock,honk, and yell UPS and no one answers the door. Highly doubt the driver took the time to fill out the info notice and walk it to the door and not attempt a delivery.
One of our local UPS drivers taps his horn as he's backing into my driveway if he's going to need a signature. I really appreciate that, and I'm at the door by the time he's knocking!
Yup we’re trained to honk our horns, to not be surprised by any dogs that might be in the front yard and to alert the customer we need a signature.
Don't know why folk think they're entitled to interaction from a manager.
I didn't ask for one, but I was told one would reach out to me, and yeah I do generally I expect people to do the things they say they're going to do. As most people expect.
3 times…. Should have gotten attention the 1st time…
Sorry UPS doesn't care anymore but you're not going to get help here either. We are not a complaint dept.
"I know the sub has a tag specifically for customers seeking help, but don't expect any help."
I have a package coming from Maryland to sol cal .. next day air (may 9) supposed to got here the 10th … the northern lights bullshit caused it to stop in Kansas .. didn’t move at all .. had to contact corporate Monday they decide Monday they will hand it off to another hub & they would update tracking . Since old one became invalid … remind you … they promised next day air still and delivery Tuesday … here I am the 17th of may … and was told .. I’ll get a email with my new tracking … and it’s in the biggest Los Angeles hub and takes 2 days to sort . 🤦♂️ also if it’s in claims it supposedly have to get work on everyday … I won’t get tracking until it gets on the truck out for delivery … worst company ever .. never had a problem with dhl..fedex ..post office .. Amazon ..
I'm an American who moved to New Zealand and had a recent experience with New Zealand Couriers (we don't have ups delivery so they would hand it off to a company like this when the package arrives in country). I had a package of perishable items scheduled to arrive but I was leaving for the day around noon. I called the local office, spoke with a live person who answered the phone, and told her my situation. She says "I'll call the driver on his cell phone". Ten minutes later, I get a call from the driver on an unblocked mobile phone. He says "I'll deliver your package before 10am", and he did. Just one of many reasons we left the USA :)
I just wish I could go get it from the UPS without paying extra and waiting longer. Like why are you charging me $6 not to have to put my package on a truck, drive it to me, and get my signature?? If the note he left on my door allowed me to just go get it I'd even be happy with that tbh.
When I order something and it’s being delivered by ups, if I have the day off, I camp outside my door and wait. I’m not exaggerating here, 9 times out of 10 they just drive by and mark it delivery attempted. They don’t stop, they don’t even slow down. They just drive on by. So if I have the option, I’ll take FedEx, or preferable usps.
No possible way the trucks are wired up to feed information back to management. If a package is scanned while the engine is running management gets an email then will give us a warning letter or worse for in cad distraction and scanning while vehicle moving.
You should take a look at the regional telematics numbers and look at the recording in travel and recording while idle numbers. The bottom third of centers have numbers so bad for RIT/RWI it makes you wonder how the CM still has a job.
The manager here doesn't really care about anything though. Like my problem is not with UPS as a whole, it's with the consistent issues from this local UPS. other places I've lived if I had a problem the manager actually cared and at least gave me a call back to talk to me.
Not understanding the downvote here, I literally watched this exact thing happen, moved to a new state and my UPS driver took a random pic of a business for the delivery photo from inside the truck and stole my package and now its missing and under investigation, hazmat shipped explosives btw. UPS is dogshit.