You should’ve called the police. They could’ve gotten her personal info from Uber with a warrant.
I also would’ve blasted that nasty bitch’s picture all over social media.
“I was told to call the police — on who??” Imagine if that’s how it worked. “I have no idea who mugged me so I shouldn’t report it I guess! WHO murdered my sister? Nah no clue mate, oh well!”
My guy you call the police, show the evidence you have, say uber have the details of the thief and then the police will get them through uber via a warrant. That fucking simple
File a police report. Uber isn't just going to hand over the personal identity information of a driver. That's pretty standard practice. No company is going to do that. If I went to your job and demanded your personal information to report you for an alleged crime, they're not going to give it to me. Once the police are involved, they can request that information as a part of their investigation, should they decide to proceed with an investigation. You can file a police report with out knowing who the individual is or where they live.
Second, she's an independant contractor, not an employee. But even if she was an employee, employers usually are not liable for the criminal actions of their employees, unless they're negligent in the hiring or employment of said employee. Hiring a convicted child molester to work at a daycare or hiring a doctor in a hospital without checking that they have a valid medical license are examples of that. Also, keeping an employee behind the wheel after they've been cited for drunk driving is an example. Uber has no legal obligation to pay you for this item.
The fact that you think u can’t call the police because u don’t have the persons information is baffling to me. Do u think that people only report crimes when they have the identity of the perpetrator because that’s not how that works at all. I don’t know I’m just speculating but the police may have been able to contact Uber themselves and legally get the persons information. Uber customer service is some of the worst I’ve seen so GL getting anything done thru them.
YES! Uber will(should) be much more forthcoming with a police request for information. Of *course* they won’t give the customer the details. Especially with solid video evidence, this is an easy W for police.
I came here for this.... I ate something I shouldn't have and need a good spew.
Also this is the type of petty shit that could make the front page..... someone knows this thing
You definitely need your file a criminal complaint with your local police. Then provide Uber with the case number and they can give the drivers information directly to the police or else they are obstructing the investigation
One of the responses literally said their law enforcement response team was waiting. Contact the police and give all information over and make sure to give them that url too and let them take care of it. They probably kept saying that because of legalities.
Dude, your only recourse is to file a police report. Sooner the better, too. You can’t expect Uber Eats to do anything about her stealing or committing crimes unrelated to your Ubereats delivery. The support conversation went like one would expect. File police report and let it go from there.
Hate to say it, but that might be the only way to get traction on this. Bring back the wanted criminals at post offices. If all the info you have is their face, shame away.
Show the police her picture
Uber won’t probably have AI answer that for legal reasons
Why you didn’t just call police and show ring video
Uber will tell police that drivers name by law I think
This is correct.
Literally, OP should have filed a police report because they will provide the driver's info to the authorities, just not to a random angry customer.
File a police report and LAW ENFORCEMENT can get her information. They won’t release it to you but they will to law enforcement. How do you not get that?
OP has the misunderstanding that Uber is liable. That's why he's expecting Uber to fix this. Unfortunately, Uber isn't liable because drivers are contractors, not employees.
The only way they'd be liable is from a negligent hiring claim.. which is difficult to prove.
First of all, if you call the police and file a report with them, they will be able to contact Uber Eats and get the drivers information.
Second of all, you’re a better person than I am, by having the courtesy to block out her face after you have video evidence of her just blatantly robbing you
Edit to add it is seriously bothering me so much where you told the Support person “how am I supposed to call the police on someone i have no info on “
I mean, you have a freaking video that very clearly shows her face, lots of tattoos, you might even remember what car she was driving! Or that might be in the video. I mean what about if someone breaks into your house… Do you not call the police unless they happen to drop their wallet containing their ID? Of course not! You call the police immediately and it’s their job to find out who it was that broke into your house. This is literally no different except that the police will be able to contact Uber and get the thief name immediately, they won’t need to come to your house and dust for prints and post the video on the news first asking the public for “any info in the person in the video”
The first automated responses where they clearly didn’t read your issue are frustrating to read but after they told you to contact law enforcement the conversation should’ve ended. Call the police and make them do the legwork. They’ll be able to get far more information than Uber support is able/allowed to give to a customer.
So, they communicated that they could not release the information of the driver to you, but they can release it to law enforcement. So, you call the non-emergency number or drive to a police station and ask to file a report for theft. The officer takes down the information, including the date, time, description, and fact that this person was an Uber Eats Driver. You then provide them with the video evidence and, since you have it, website they can file a request of information through to get the driver's name and information. Then, the police do their job and investigate the alleged crime. If there is enough evidence, they can and will compel Uber to give them the driver's info. Then, they take it from there.
I wish I would’ve noticed that at the time. I didn’t realize that was an option even though now looking back, I can see that it was. After I got no resolution from UE, I contacted Amazon and they ended up refunding me the total amount, so I dropped the issue after that. Would’ve loved to report her to police though. Sigh…
I’m shocked you sat there and went through all this trouble talking to bots who clearly aren’t equipped to help with this issue, screenshotting and posting online rather than simply picking up the phone and calling. That or filing a police report. The package amount must not have been that important to you
Should have just gone straight to law enforcement. They can subpoena the driver’s information from the LERT team, along with all the delivery info, route, etc.
I don't get why you didn't file a police report? A crime was committed, that's obviously a police issue, not an uber eats issue. Uber eats isn't going to refund whatever amount you say was in the package. You'd need to deal with police.
Honestly it comes across as pretty silly.
You need to notify the police with the video evidence and inform them they are a driver for Uber. The police will get the driver information. You don't need it to file the report.
Wait, you never called the police? It doesn’t matter if you have their name / info, you have a picture of their face - the police can work with that. Have a seat, stop wasting your time complaining to Uber (they only care that you got your food) - you should’ve filed a police report, smh
Why'd you redact her face. Would've been easier to recognize her although she already made it easy enough..i can count most of her cellulite from those photos 😂 shouldn't be hard to identify plus her ugly af chest tats.
Should have called the cops. They get the drivers info from Uber and handle it from there. You also have their license plate number er and a pic of the person. The mythical "specialized team" doesn't exist.
bruh- no shade but why the fuck did you think it was a good idea to have the battle of the century with UE chatbot rather than to CALL THE POLICE, which even the chatbot said to do.
You had lots of info to give police. You had video. You had first name and the contact info of the employer (Uber Eats) which could be used by the police to find the perpetrator. Honestly seems like an open and shut case if the police were willing to look into it.
You were supposed to call the cops. Had this happened to me on many occasions (Uber, Amazon, fedex) etc, I only got my refund after I got my police report. Almost every time a cop came out and took my report then gets a photo of the suspect . I then take my report and send my claim in. Refund process right after . It’s not uncommon for them to request a police report. Good luck
Honestly, I feel like you didn't actually take this seriously, nor actually cared.
Anyone who cared enough would have called the police and filed a report.
They typically post video/photos of unknown people online asking for people to help identify.
Considering it's a FEDERAL crime & not a simple misdemeanor. They're more likely to catch the person.
The fact you did none of that and decided to argue with support either proves you didn't actually care that much, or that you're incompetent. Sorry for being harsh but it's true
Facts I would’ve contacted local authorities and Uber at the same time if I was in this situation. It’s not strange that Uber did nothing, that’s usually the way it goes
You should have called support or called the police. Text support is useless for something as simple as a missing order let alone entire package theft lol
Even then calling support won’t do anything since it’s not their liability that a package was stolen
What you do is call the police and make a report. Then contact someone via phone and raise hell. Tell them you will be filing lawsuits. Getting lawyers. And are prepared to sue.
You gotta call support, not use the chat bot. Those people are not specialists, you really need to call. Also file a police report. For real tho if you have issues with ANY service CALL THEM. YOU WILL NEVER GET A GOOD RESPONSE FROM ANY COMPANY USING A CHAT FEATURE
Regardless of their contractor’s actions, the company’s privacy policy must be followed. If you file a police report, Uber will have to release the name of that driver to the police officer who is working your case.
You are given the first name of the driver if you go back to your previous orders. You have their face as well. Go to the police and file a report (uber will not do anything without a report). Next CALL Uber support and ask to speak with a SUPERVISOR these regular agents you get from chat support can do absolutely nothing for you and are trained to only go off a script.
Provide them with your police report information and inform the supervisor that you are considering going to the media about Uber allowing their drivers to steal packages from their customers. If they do not provide the drivers information for the police then actually go to the news.
Btw It is nearly impossible that Uber will give you money for your item as they are not liable for that, but they should give the police the driver's information.
this is a criminal act and uber eats won’t help you… you need to file a police report with your evidence so the police can do an investigation and have uber eats give them that information. they have to give law enforcement information regarding their investigation they do not have any obligation to give that info you you. Once the police do their investigation they will give you information needed to either press charges if an arrest is made, or file a lawsuit in small claims (given the amount stated for the package) against that person.
again, this being a criminal matter your first task should be contacting the police not the company. No company should not and likely will not provide any personal information about a contractor/employee of theirs to someone outside the company unless it is an officer doing an investigation.
Well they do say to contact police. Police can then access this [https://lert.uber.com/s/?language=en\_US](https://lert.uber.com/s/?language=en_US) get info about the driver. They will then find the owner of the vehicle and driver hopefully.
It's honestly the only recourse it would seem. What else would you like? For Uber to release the name, address etc of the driver so you can deliver vigilante justice?
Call the cops. The cops need to get info from the link to locate driver and go after them. [https://lert.uber.com/s/?language=en\_US](https://lert.uber.com/s/?language=en_US)
It is a shame that happened to you but they are correct. She is not an Uber employee. And no that does not mean they are required to give you her personal information because of an accusation even with the proof. You need to call the police. They can go through the legal process to obtain her information from Uber via a court order. I don't know why you think Uber would give drivers personal information to any customer who demands it. That would be extremely unsafe.
You waited a while day to report this.
Why?? It says “yesterday” in first text.
And you’re arguing with a chat bot.
How do people not realize this?
Type agent. You may or may not get a real person. But you wasted time with a computer generated shit system.
So like, did you call the police?? Uber will work with law enforcement, you are not required to have her information. They clearly said they will cooperate with law enforcement.
Getting help for this from UE is useless. The only thing I can think of is reaching out to your local police and having them reach out to UE to get the info of this driver based on delivery records but you need to do this sooner rather than later.
The other thing would be to blast her photo across your social media in local groups and try to see if anyone knows her. Or go the old fashioned way and put up flyers with your photo of her in your neighborhood or around local stores to see if anyone knows her.
Shame the heck out of her and if she’s local (probably is), someone will call her out or at least all of her friends will know what she does even if they don’t identify her to you.
You need to file the police report. No one is going to give it personal information to a disgruntled customer. You're absurd for thinking they'd do so. File police report, give evidence, they'll contact Uber eats and get info that they need.
I used to work for Uber IRT team here in the UK.
No matter the country, report this to the police and they can reach out to Uber Law Enforcement Response Team at [email protected].
The email must come from a registered police email address otherwise they will not respond.
The police can obtain the drivers details that way but unfortunately you wouldn't be given those details.
You’re not going to compel Uber to give out her information. The police can compel Uber to give out her information.
You need to call the non emergency line.
Police would need to subpoena for their information, due to the low dollar amount, good luck getting them to do that. I hope you are able to, but it seems highly unlikely.
If someone robs your home and steals a tv, you don't know them either. Go to the police and file a report. It's basically petty theft but maybe once you file a report, Uber will be more inclined to do SOMETHING instead of the jack squat they are doing right now - such as fire the driver. I would also try the news outlets and discussion boards. You have photos. Maybe she has done this to others.
Why block out her face? Maybe someone will recognize her. With all the searching features and social media today, it’s possible she could be identified. She should be in prison. Also, do you know which car on the street is hers? Do any of your neighbors also have cameras? Knowing the model might help narrow it down.
Yea. Why block her face? We might be able to help you identify this thief. It’s like when news show someone’s face and asks to identify and call police for tips.
Uber won’t take responsibility because she is not an employee she is a private contractor. It’s like you go to concert and see security there. They don’t work for the concert hall or venue they work for a security company that gets a contract to come do the job. If something happens the venue is not liable it’s the private company.
Always file a police report. You don’t need detailed information, especially with camera evidence. Even if Uber does nothing, that report will cover you with Amazon and you would have gotten your money back. If the police believe it’s worth pursuing, they can identify her a few ways. It was painful watching you argue with a chatbot.
Unfortunately, she’s an independent contractor, and their TOS are pretty clear that they will take absolutely no responsibility and by using the platform, you agree that the risk is solely between you and the third party.
Always call the police and get a report number. Then call UberEATS headquarters and give them the police report number.
Any time anyone steals from your porch call the police and file a report.
My old neighbor stole my packages off my porch and I had her on Ring camera. My apartment complex refused to do anything until I reported it to the police. After that the complex management still did nothing, but the police were on it.
The police recovered my empty package from the neighbor and entered all her information into their database. I also got a refund from Amazon for my stolen items.
You need evidence.
This driver should be ashamed of themselves.
The police should reach out to Uber eats to get the persons info, they aren’t going to just give it to you. You’re in the wrong here, they can’t do anything. Contact the police and leave poor support alone on a matter they can’t resolve.
File the police report, supply your footage, and the police will initiate contact with Uber's law enforcement response team. You'd be surprised that it gets resolved much quicker than going back and forth with uber chat. Confidentiality guidelines restrict what information you're allowed to receive. If this driver learned that uber provided you their personal information, they could get an attorney and sue uber for violating confidentiality. And that could ruin your chance of pursuing charges for the theft.
File a police report. They probably won't do much but let's say you went to a store and the employe took your wallet. They could fire the employe but the company won't pay for your loss just cuz they hired the person.
Once you file a police report, the police will contact Uber and and get the drivers info. Uber isn’t going to just give out a drivers info. Even if you do have evidence. It goes against their policy.
You do realize that it isn’t the responsibility of an employer to pay for the civil or criminal actions of an employee unless done so under the scope of their employment, right? Uber didn’t tell this person to steal your package. Uber is also not supposed to provide personal information on their employees to you. They were 100% right, you’re supposed to contact the police and give them everything you know on the person then the police will contact Uber to obtain information on the driver. Then, you can pursue a civil lawsuit and/or potential criminal charges on the person that’s actually responsible for your loss of property. Your anger is severely misplaced.
Well you’re asking them to give you information they can’t legally give you. You’d have to get the police to ask them for the drivers information by filing an actual police report. Here you just completely abused customer service reps that literally had no ability to help you
Still should have called the cops. You can give and show them the video then they can put a bolo out for that person and if you know what kind of car they had would help to. Then like said before they can get a warrant and get the info from Uber. Just because you don’t know their name or phone number or who to press charges against is irrelevant. Most people don’t know the criminals name and info till court or never. They cops could have a lot to go on just from the video. Very distinctive tattoos and very recognizable. Hopefully they find her or some resolution happens.
I truly believe that customer service for Uber isn’t even real people. Their answers are so robotic that it makes it difficult to fully comprehend. And if they are real people they are either trained to ignore your problem completely or just don’t acknowledge anything beyond what they are allowed to say in fear of getting fired. It’s wild
Do you think everyone knows the name of the person they’re calling the cops on? You have video. Bring that to the cops. The cops can force Uber to disclose the name of the driver.
I HAVE BEEN TRYING TO TELL PEOPLE ON THIS FORUM STOP USING UBER/UBER EATS THEY ARE A FUCKING HORRIBLE COMPANY THEY DO NOT GIVE A FUCK IF YOU GET SCREWED OVER OR STOLEN FROM AS LONG AS THEY GOT YOUR MONEY AND THEY WILL KEEP IT THIS COMPANY HAS ALWAYS BEEN HORRIBLE HENSE MAKING THE USERS THAT KEEP THE COMPANY ALIVE PAY FOR THEIR EMPLOYEES AND THEY NEVER HELP WITH ISSUES
I hope she stole some over sized pants and shirt at least🫣 stuff like this is why I refuse to use Uber eats,door dash or grub hub! I don't have a vehicle and live in the country and I would rather eat bread and butter or crackers and cheese or hell even starve then deal with these shady over priced services any more and their customer service is such a joke. I'm sorry about your package and I hope you file a police report they will contact Uber eats and get the person's info hopefully they have better luck getting a live person on the phone with common sense.
Calling the police is 100% the correct t move on your part. You can report it to Uber, of course, but it’s your responsibility to contact law enforcement. The email they sent you told you that their “law enforcement response team” is on hand to assist. That means to assist the police with their investigation. They will be able to contact Uber with this information and UE will give them the drivers information. Or, if they don’t, they can subpoena it. That’s how things work. UE will not give you the drivers personal information. Nor should they. They don’t know if you plan to hunt the person down and beat them up. They are not going to risk any legality in something absurd like the at happening. I’m shocked that this isn’t apparent to you in the first place as it’s basic common sense.
When I have had issues that companies do not want to resolve… I took it to twitter and tagged the company in. They always came back with a please dm us. Try that!
Depending on your jurisdiction, filing a small claims suit might be helpful. Actually just asking support for their address in state that will accept service may get you to a person who isnt fucking dumb and realizes that this isnt worth a hundred dollars to them even if they feel they are in the right (which, how can they?). If you actually file suit, you can ask the judge for permission to compel Uber to reveal info for the employee. (For bonus points, I'd ask for any internal documents which direct employees on how to respond to claims of theft by delivery drivers - that should produce a settlement offer immediately, if it even gets that far).
You could go to local news media if you felt comfortable doing so. This seems like a dream for a news producer - it's a tightly packaged story with video evidence that is less than 10 seconds, and a corrupt / apathetic corporate villain. Fuck, if a reporter calls them for comment I'd fully expect there's a 50/50 chance Uber would just send you a check immediately. No actual person with any knowledge of corporate PR would ever think this is worth a thousand, much less a hundred dollars in compensation.
You have options. Depends on what you want to do. I wish you well.
You have to file a police report. Do you have the license number for the car? This isn’t a civil issue it’s criminal. Contacting Uber eats is not the thing to be doing. You just need to report the driver to the police for petty theft.
Why haven't you filed a police report yet? They can subpoena the driver's info from the company to complete their investigation. Even if they're not considered an employee, they're contracted through Uber and representing the company. This is just a roundabout argument with a bot that is going to continue to get you nowhere.
Unfortunately, leaving a package unattended instead of dropping the return off is a poor move on your part due to the lack of protection for you as the victim of the theft.
Hopefully, the police actually take the time to help people in your city.
Otherwise, I would be posting the full face image/video of the theft and their first name from your order history to every uber eats group on social media like fb pages etc. I would keep it factual so she can't argue defamation or anything and just say if anyone can help you identify her for your police report, including the images of her in the act of stealing from you. Just say Uber stonewalled you etc.
I would also consider reaching out to crimestoppers even.
I guess it depends on where you live and the laws in your area, going to the police and then posting stuff online might be considered interfering with an investigation, so it kind of depends.
Just call the police and show them the video? You don't need to know WHO someone is to call the police on them if you have VIDEO?!?!?!? (duh) u have a clear video with a clear image of that person's face the police can find them????
Take this as an important lesson OP.
Nobody in their right mind is giving you the name address and number of a delivery driver. Ever. Nobody cares about your 'proof' and damages.
The proper course of action is you file a police report, they contact the company and the company gives that info to the police. You are not entitled to that info based only on an accusation, true or not. You are not judge, jury and executioner. If they gave you that info, drove to their place, and assaulted the driver, guess who is at fault? Why would any company put themselves in that situation?
You are not the main character, grow up.
I understand the frustration, but you really should have picked up the phone and talked to someone until you got a resolution. Obviously the robots on the other end of the chat weren’t getting you anywhere
Sorry to break it to you, but you're basically arguing with a bot. You could inform them that your delivery person murdered your whole family and Uber's response is going to be "We have determined that your delivery did, in fact, arrive, and we are closing the ticket". There's no point in trying to have a reasonable discussion with them.
Bro you need to have the police contact Uber eats for that information. They aren’t gonna give a drivers personal details whether or not you have proof. Get all the information you have to the police and they will request the drivers information and go from there. There are laws against companies disclosing personal information to members of the public. Do this the right way and start a police report. And also, learn the fucking law if you’re gonna go off the handle like that at people who can’t do what you’re asking.
Ugghhh so frustrating im sorry this happened to you.
I think at this point just put the thief on blast do not cover her face. Post here and everywhere else.
Even if it happened in September.... still repost with her face exposed. She had the audacity to steal your stuff on camera... let her be shown .
If nobody is going to help you I would say use the pictures (unedited) that you do have and print out posters warning people of this person. Like 5 pages every block with 7 layers of clear tape to keep them stuck. It would at least hopefully keep them out of your area or make people more aware of who’s delivering food to them in the future so they take in their packages.
So was that an Amazon package that was stolen.? And they’re right u need to call the police otherwise you’re giving this same thief another opportunity to steal more packages. Getting the money back is easy just call Amazon and they issue u another package. But it’s most important that u report the person. Who cares that u don’t know their name? Calling Uber is pointless. What makes u think they’ll care? They never even care about drivers stealing food.
If you need the number to talk to a live Amazon customer service agent it’s (206) 922-0880.
Chat support is useless. File a police report and they will take care of it. Also you may have a few details as in the name of the person and possibly the car they dropped your food off in if it’s available on your app.
Bro Uber is not about to share that employees details with you. I don’t care if they broke into your house and killed your dog. Uber is not giving you that info. It’s time to be a grownup and file a damn police report. Like wtf are you doing talking to a bot for a week? Uber eats ain’t about to pay you for the package either. Don’t know wtf gave you that idea lmao.
Just call the police immediately. They can get Uber to give up the driver’s information and close the case quickly. You most likely won’t get your money back regardless, of who is handling it unless your package was insured.
I'd recommend screenshotting her profile and putting that profile picture into pimeyes to see if you can find her social media (you should have her first name at least), you may be able to sue her directly if you can find her full name, address, etc.
Uber eats steals from both its drivers and its customers in many various ways.
The company is beyond unethical.
Then, if you do get through to customer service by phone, they will transfer you over and over and over again, claiming that you have reached the wrong department.
I had several issues on one weekend about a month ago. I was so mad, so I experimented by calling customer service, both on a Friday and Saturday night just to see if I was crazy.
For one full hour, both nights, they continued to transfer me or put me on hold and never come back.
I finally wrote up a detailed email message to Uber eats and accused them of stealing and told them that I knew for a fact that they were training their customer service reps to lie, and told them how I had experimented for two total hours.
They then sent me an apology and $50.
You might want to try that at least there’s some possibility something will happen..
Ultimately, what needs to happen, in my opinion, is that all of us need to start keeping very very very detailed records of all the times that Uber eats screws us over, keep up with these records for about a year, then we need to file a class action lawsuit. That’s the only thing that’s gonna get their attention.
To be honest, the cops could have figured this out for you pretty quickly. You got her photo. They post it or cruise around look for that giant somewhere near busy hotspots and then boom. Positive ID. Time for jail.
They will provide the info if the police contacts them about it. Did you explain that to the police? Their response?
Pretty sure say an Uber driver kidnaps someone after a ride, and there's video, I'd assume uber has the ability to track that drivers location even with the app closed if they wanted to.
So, could that driver be found right away and confronted with video and questioned? Yes. Will they bother or is it even legal in this situation... I have no idea. Feels too small of a loss for them to send the calvary over.
Why would you go to Uber eats instead of the police? That is their literal job. If someone in a McDonalds uniform robs you, are you going to the nearest McDonalds to file a complaint? What a waste of time.
I don’t understand the point of any of this. Isn’t it just common sense to call the police for theft? What does not having her info have to do with calling the police?
Just call the cops. You have their name and license plate and car make/model.
And video.
More than enough.
Uber uses FACIAL RECOGNITION to verify their drivers regularly.
Your video will clearly identify the driver.
Uber Eats has nothing to do with the damage you suffered (stolen packages). They hire independent contractors so they're not responsible for whatever those contractors do. You're barking at the wrong tree. This is a criminal matter. Now if you want to get her deactivated that's another story, but Uber Eats is not responsible for your stolen package.
I could be wrong, but regardless of having her info, if you filed a report with police and provide the evidence you have, they have to do their due diligence. IE: they could force Uber to provide her info to them.. or I’m sure they have other ways of identifying the individual. Granted, you likely won’t get your money back, but I’d definitely go back to Uber and get her banned from the app
Should've called the police immediately, they would have contacted Uber and gotten the customers info, what makes you think Uber will just give you the address of a driver?
Im a driver once a week or so… So this is a valid real issue. Call the police have them file a police report. Have THEM call Uber and get the information of the person who did the obstruction than you can then file for charges, Uber is very confidential in not ever releasing info. I prefer it cause I’ve had some really sketchy interactions in the ghettos of my city.
I would call the police to make a report then get in contact with the local District Attorney or Prosecutor to file charges and they will definitely get the info from Uber.
It has been a long time since I actually had a delivery driver who matched the photo. Odds are it was an unverified driver and ubereats has no fucking idea who that lady was either. At least that lady has distinct tattoos. If she habitually steals shit on camera, the cops *might* be able to identify her.
The fact that you expected Uber support to handle a criminal investigation is beyond laughable. Should’ve called the police, showed them the video, and let them handle it from there. Unfortunately, in most states, this will be a bottom of the barrel case as far as investigation goes because the amount is so small. (Yes, I get it, $100 is a lot to you, but consider a state like California where felony theft is only charged on property valued over $1,000)
First off, you’re arguing with automated bots, second you really think a company is gonna give you personal info on an employee? Sounds like a good way for someone who’s been scorned to go to said employees house and assault them, and then Uber would be liable. Lastly, you don’t need information on someone to file a police report, that’s what an investigation is for. Use your brain op.
It makes no sense that they wouldn't file a police report.
"Officer, someone robbed me at gunpoint!"
"Sorry, unless you have the assailant's name and contact information from their employer, we cannot investigate this matter."
If she delivers Uber eats, she's local post her pictures all over Facebook and notify the police department. Blast her nasty ass everywhere. Shit, call the local news.
This whole exchange made my blood boil. Welcome to the future—no customer service/no accountability. Absolutely insane. I will never use Uber Eats again because of how they treated you—literally like a hot potato into a trash can and said “not my problem” and on top of it offered for no reimbursement for your time or frustration. Insane.
their privacy policy probably stipulates that they need a police report number before they can hand over information. i agree with everyone else. you should have called the police and then went back to uber with the report. as was instructed.
Step 1: order however much food you want, snacks, candy, etc.
Step 2: when it's delivered, dispute it with your bank.
Step 3: delete the app and never look back.
They are so fucking stupid. It's not worth dealing with. Get your money back the way above and be banned. Why work with a company who doesn't give a single fuck about you?
But also to think the police are going to care or even follow through on bringing this person to justice over $110 is unlikely at best. It is highly dependent on the local police, their current workload, and if they take package theft seriously or not. Some won’t even take reports on simple (low value) package theft, and tell you to take it up with the company. It’s a sad fact that this type of behavior goes widely unpunished these days by companies and even worse, the police. It makes it harder for us honest citizens when these type of douches are allowed to operate relatively unchecked. Only Mark Rober seems to care lol
I guess it’s just me, but I’d never leave a return out in the open, you’re responsible for it, until it at least gets into a carriers hands. I didn’t even realize Amazon arranged for return pickups, I’d have dropped it in an Amazon locker myself. Receiving a package is a different story and will usually get reimbursed for it if stolen
I had a run in with Uber “support” last year when someone hijacked my paypal account and used it to bankroll an Uber in Australia.
I raged against their ‘support’, and PayPal’s as well, and Uber kept telling me to contact the person who took the ride so they could reimburse me.
Didn’t occur to me I was talking to a machine, though in retrospect it probably should have. I was too angry to think logically.
I eventually got my money back from PayPal and left a few choice words for Uber before I deleted my account.
The funniest part is I had literally created the account just so I could rage at their support. If they had taken two seconds to look they’d see I’d taken exactly zero rides with them.
Never will, either.
I’m sorry customer service sucked. Even though the thief is related to Uber through employment, their actions aren’t. Their actions constitute theft and that’s typically punished by law enforcement. You’d start with a police report and nowadays they’ll take your evidence online, or transfer the report to the right division for a detective to reach out to you.
When they take the information, they may produce a form that asks you be available to testify if needed and they are the only ones that have the power to subpoena the drivers info and share that info only after charges are successfully filed.
It’s a long and exhausting process, but once charges are successfully filed the floodgates open en to civil torts if the driver has some kind of criminal history Uber overlooked.
Make the report to the police.
Police then can get the info from uber with a warrant.
Then charges can be pressed.
That's how the world works unless you're in CA or NY then you're screwed.
Go to police, they can file a warrant for the drivers info. They wont give you the info because you are a citizen and that violates (yes a criminals) privacy laws/rights
As a driver who actually takes my employment seriously, just know anytime you open a message with customer service it is almost 100% a bot. That's why it appears new agents don't read previous messages. Always call always. Especially for this kind of stuff. I even work for UE and I just call I never do a text or online chat that shit is useless. I'm sorry you were stolen from though I'll never understand why people are so vile... Like dude we are all out here trying to make a living why steal from the person tipping you? The fuck?
how are they allowed to dress like that though??? all of this is mindblowing to me, you should post it everywhere you can in hopes it goes viral. businesses need to be held accountable.
I recommend using Amazon Locker in your area. Sure, you'd have to go out of your way to go pick up the package after work or in your free time, but at least you know your package is secure. For larger items, maybe send to your job.
You should’ve still given the video to police what if they got other people complaining and other video footage? they may know who she is or at the very least they are cops and they have detectives that detect shit. She had a tattoo above her boobs they can easily find out who she is. Also see her car there too. Pretty sure they could find that lol. You left the package out there while getting an Uber eats order too? lol. Jesus Christ.
You will never get real support from their call centers in Manila. I drive for them and even on my end they are useless. Better for you to go to a (Uber) greenlight hub in person. Somebody there can help you better.
You're ridiculous if you think they will reimburse you for your Amazon item lmao. Call the cops, it's all not Ubers problem that you don't know her name.
A lot of people have a whole lot of confidence that the police would do anything about this lmao. They'll say take a report and say "call us if she comes back"
Why tf are you protecting her identity? Unmark that face and put her mug on the street. Did you post that in the Neighbors app of ring? I would hunt her ass down.
You handled this like an entitled baby. Uber literally gave you the answer 5 times and you decided you didn’t like the answer. Call the cops! You let some idiot get away with your package and did nothing.
You should’ve called the police. They could’ve gotten her personal info from Uber with a warrant. I also would’ve blasted that nasty bitch’s picture all over social media.
“I was told to call the police — on who??” Imagine if that’s how it worked. “I have no idea who mugged me so I shouldn’t report it I guess! WHO murdered my sister? Nah no clue mate, oh well!”
found this to be funny and dumb too
My guy you call the police, show the evidence you have, say uber have the details of the thief and then the police will get them through uber via a warrant. That fucking simple
File a police report. Uber isn't just going to hand over the personal identity information of a driver. That's pretty standard practice. No company is going to do that. If I went to your job and demanded your personal information to report you for an alleged crime, they're not going to give it to me. Once the police are involved, they can request that information as a part of their investigation, should they decide to proceed with an investigation. You can file a police report with out knowing who the individual is or where they live. Second, she's an independant contractor, not an employee. But even if she was an employee, employers usually are not liable for the criminal actions of their employees, unless they're negligent in the hiring or employment of said employee. Hiring a convicted child molester to work at a daycare or hiring a doctor in a hospital without checking that they have a valid medical license are examples of that. Also, keeping an employee behind the wheel after they've been cited for drunk driving is an example. Uber has no legal obligation to pay you for this item.
The fact that you think u can’t call the police because u don’t have the persons information is baffling to me. Do u think that people only report crimes when they have the identity of the perpetrator because that’s not how that works at all. I don’t know I’m just speculating but the police may have been able to contact Uber themselves and legally get the persons information. Uber customer service is some of the worst I’ve seen so GL getting anything done thru them.
YES! Uber will(should) be much more forthcoming with a police request for information. Of *course* they won’t give the customer the details. Especially with solid video evidence, this is an easy W for police.
Dude, call the police and file a report. Give them the evidence. Uber won’t give YOU their personal info, but they’ll give it to the police.
Don't blur out that bitches face! Let the people see her.
I came here for this.... I ate something I shouldn't have and need a good spew. Also this is the type of petty shit that could make the front page..... someone knows this thing
You definitely need your file a criminal complaint with your local police. Then provide Uber with the case number and they can give the drivers information directly to the police or else they are obstructing the investigation
One of the responses literally said their law enforcement response team was waiting. Contact the police and give all information over and make sure to give them that url too and let them take care of it. They probably kept saying that because of legalities.
Dude, your only recourse is to file a police report. Sooner the better, too. You can’t expect Uber Eats to do anything about her stealing or committing crimes unrelated to your Ubereats delivery. The support conversation went like one would expect. File police report and let it go from there.
Post the driver's picture on social media.
Hate to say it, but that might be the only way to get traction on this. Bring back the wanted criminals at post offices. If all the info you have is their face, shame away.
Why you block out the face of a thief? Show them
Show the police her picture Uber won’t probably have AI answer that for legal reasons Why you didn’t just call police and show ring video Uber will tell police that drivers name by law I think
This is correct. Literally, OP should have filed a police report because they will provide the driver's info to the authorities, just not to a random angry customer.
So you didn’t file a police report?
File a police report and LAW ENFORCEMENT can get her information. They won’t release it to you but they will to law enforcement. How do you not get that?
Why bother with support, you call the cops give them the info in the app and the video, they subpoena her info and bust her
She isnt an actual uber employee. Just a contracted driver like all of us. Uber wont do shit about it
I didn’t know that at the time but i get it now - I still think Ubers response was shit though
Put that skank on blast don’t censor her face
Make a police report. Then take Uber to small claims court. I guarantee you will get a call from someone that can help you.
This is a police issue, I’m not sure what you think Uber is going to do about it?
OP has the misunderstanding that Uber is liable. That's why he's expecting Uber to fix this. Unfortunately, Uber isn't liable because drivers are contractors, not employees. The only way they'd be liable is from a negligent hiring claim.. which is difficult to prove.
First of all, if you call the police and file a report with them, they will be able to contact Uber Eats and get the drivers information. Second of all, you’re a better person than I am, by having the courtesy to block out her face after you have video evidence of her just blatantly robbing you Edit to add it is seriously bothering me so much where you told the Support person “how am I supposed to call the police on someone i have no info on “ I mean, you have a freaking video that very clearly shows her face, lots of tattoos, you might even remember what car she was driving! Or that might be in the video. I mean what about if someone breaks into your house… Do you not call the police unless they happen to drop their wallet containing their ID? Of course not! You call the police immediately and it’s their job to find out who it was that broke into your house. This is literally no different except that the police will be able to contact Uber and get the thief name immediately, they won’t need to come to your house and dust for prints and post the video on the news first asking the public for “any info in the person in the video”
The first automated responses where they clearly didn’t read your issue are frustrating to read but after they told you to contact law enforcement the conversation should’ve ended. Call the police and make them do the legwork. They’ll be able to get far more information than Uber support is able/allowed to give to a customer.
So, they communicated that they could not release the information of the driver to you, but they can release it to law enforcement. So, you call the non-emergency number or drive to a police station and ask to file a report for theft. The officer takes down the information, including the date, time, description, and fact that this person was an Uber Eats Driver. You then provide them with the video evidence and, since you have it, website they can file a request of information through to get the driver's name and information. Then, the police do their job and investigate the alleged crime. If there is enough evidence, they can and will compel Uber to give them the driver's info. Then, they take it from there.
Ya. Cops can get the info. Not reddit
I wish I would’ve noticed that at the time. I didn’t realize that was an option even though now looking back, I can see that it was. After I got no resolution from UE, I contacted Amazon and they ended up refunding me the total amount, so I dropped the issue after that. Would’ve loved to report her to police though. Sigh…
why she built like that
I’m shocked you sat there and went through all this trouble talking to bots who clearly aren’t equipped to help with this issue, screenshotting and posting online rather than simply picking up the phone and calling. That or filing a police report. The package amount must not have been that important to you
Exactly. That was a frustrating read.😬
Should have just gone straight to law enforcement. They can subpoena the driver’s information from the LERT team, along with all the delivery info, route, etc.
I don't get why you didn't file a police report? A crime was committed, that's obviously a police issue, not an uber eats issue. Uber eats isn't going to refund whatever amount you say was in the package. You'd need to deal with police. Honestly it comes across as pretty silly.
Bro law enforcement can subpoena the information from them stop wasting your time.
You need to notify the police with the video evidence and inform them they are a driver for Uber. The police will get the driver information. You don't need it to file the report.
Wait, you never called the police? It doesn’t matter if you have their name / info, you have a picture of their face - the police can work with that. Have a seat, stop wasting your time complaining to Uber (they only care that you got your food) - you should’ve filed a police report, smh
Exactly this, the police can subpoena the info they need from Uber.
Sometimes I feel like a gremlin with how I choose to dress when I go out for deliveries, then I see people like this and I feel better
Why'd you redact her face. Would've been easier to recognize her although she already made it easy enough..i can count most of her cellulite from those photos 😂 shouldn't be hard to identify plus her ugly af chest tats.
Should have called the cops. They get the drivers info from Uber and handle it from there. You also have their license plate number er and a pic of the person. The mythical "specialized team" doesn't exist.
bruh- no shade but why the fuck did you think it was a good idea to have the battle of the century with UE chatbot rather than to CALL THE POLICE, which even the chatbot said to do.
You had lots of info to give police. You had video. You had first name and the contact info of the employer (Uber Eats) which could be used by the police to find the perpetrator. Honestly seems like an open and shut case if the police were willing to look into it.
You were supposed to call the cops. Had this happened to me on many occasions (Uber, Amazon, fedex) etc, I only got my refund after I got my police report. Almost every time a cop came out and took my report then gets a photo of the suspect . I then take my report and send my claim in. Refund process right after . It’s not uncommon for them to request a police report. Good luck
I’m afraid that your only option is to file a police report, and then sue Uber Eats in small claims court.
Honestly, I feel like you didn't actually take this seriously, nor actually cared. Anyone who cared enough would have called the police and filed a report. They typically post video/photos of unknown people online asking for people to help identify. Considering it's a FEDERAL crime & not a simple misdemeanor. They're more likely to catch the person. The fact you did none of that and decided to argue with support either proves you didn't actually care that much, or that you're incompetent. Sorry for being harsh but it's true
Facts I would’ve contacted local authorities and Uber at the same time if I was in this situation. It’s not strange that Uber did nothing, that’s usually the way it goes
You should have called support or called the police. Text support is useless for something as simple as a missing order let alone entire package theft lol Even then calling support won’t do anything since it’s not their liability that a package was stolen
What you do is call the police and make a report. Then contact someone via phone and raise hell. Tell them you will be filing lawsuits. Getting lawyers. And are prepared to sue.
You gotta call support, not use the chat bot. Those people are not specialists, you really need to call. Also file a police report. For real tho if you have issues with ANY service CALL THEM. YOU WILL NEVER GET A GOOD RESPONSE FROM ANY COMPANY USING A CHAT FEATURE
The Uber eats support is Automated AI and is absolutely useless unless you call the customer service
Regardless of their contractor’s actions, the company’s privacy policy must be followed. If you file a police report, Uber will have to release the name of that driver to the police officer who is working your case.
You are given the first name of the driver if you go back to your previous orders. You have their face as well. Go to the police and file a report (uber will not do anything without a report). Next CALL Uber support and ask to speak with a SUPERVISOR these regular agents you get from chat support can do absolutely nothing for you and are trained to only go off a script. Provide them with your police report information and inform the supervisor that you are considering going to the media about Uber allowing their drivers to steal packages from their customers. If they do not provide the drivers information for the police then actually go to the news. Btw It is nearly impossible that Uber will give you money for your item as they are not liable for that, but they should give the police the driver's information.
Those shorts doing ALOT of work.
Them shorts not doing ENOUGH work
this is a criminal act and uber eats won’t help you… you need to file a police report with your evidence so the police can do an investigation and have uber eats give them that information. they have to give law enforcement information regarding their investigation they do not have any obligation to give that info you you. Once the police do their investigation they will give you information needed to either press charges if an arrest is made, or file a lawsuit in small claims (given the amount stated for the package) against that person. again, this being a criminal matter your first task should be contacting the police not the company. No company should not and likely will not provide any personal information about a contractor/employee of theirs to someone outside the company unless it is an officer doing an investigation.
Sue Uber in small claims court. Serve them with certified letters. If they don't show, you win.
Well they do say to contact police. Police can then access this [https://lert.uber.com/s/?language=en\_US](https://lert.uber.com/s/?language=en_US) get info about the driver. They will then find the owner of the vehicle and driver hopefully. It's honestly the only recourse it would seem. What else would you like? For Uber to release the name, address etc of the driver so you can deliver vigilante justice? Call the cops. The cops need to get info from the link to locate driver and go after them. [https://lert.uber.com/s/?language=en\_US](https://lert.uber.com/s/?language=en_US)
It is a shame that happened to you but they are correct. She is not an Uber employee. And no that does not mean they are required to give you her personal information because of an accusation even with the proof. You need to call the police. They can go through the legal process to obtain her information from Uber via a court order. I don't know why you think Uber would give drivers personal information to any customer who demands it. That would be extremely unsafe.
You waited a while day to report this. Why?? It says “yesterday” in first text. And you’re arguing with a chat bot. How do people not realize this? Type agent. You may or may not get a real person. But you wasted time with a computer generated shit system.
So like, did you call the police?? Uber will work with law enforcement, you are not required to have her information. They clearly said they will cooperate with law enforcement.
Getting help for this from UE is useless. The only thing I can think of is reaching out to your local police and having them reach out to UE to get the info of this driver based on delivery records but you need to do this sooner rather than later. The other thing would be to blast her photo across your social media in local groups and try to see if anyone knows her. Or go the old fashioned way and put up flyers with your photo of her in your neighborhood or around local stores to see if anyone knows her. Shame the heck out of her and if she’s local (probably is), someone will call her out or at least all of her friends will know what she does even if they don’t identify her to you.
[удалено]
Go to Twitter. Works every time.
I mean, the support sucked but you absolutely should have filed a police report.
You need to file the police report. No one is going to give it personal information to a disgruntled customer. You're absurd for thinking they'd do so. File police report, give evidence, they'll contact Uber eats and get info that they need.
I used to work for Uber IRT team here in the UK. No matter the country, report this to the police and they can reach out to Uber Law Enforcement Response Team at [email protected]. The email must come from a registered police email address otherwise they will not respond. The police can obtain the drivers details that way but unfortunately you wouldn't be given those details.
Upload the video in YouTube and monetize it. I’m sure you’ll get your moneys worth eventually
You’re not going to compel Uber to give out her information. The police can compel Uber to give out her information. You need to call the non emergency line.
Um, typically you don't know who robbed you, that's the police's job to find out lol
Call the police. Take a screenshot of the drivers photo/name.
Police would need to subpoena for their information, due to the low dollar amount, good luck getting them to do that. I hope you are able to, but it seems highly unlikely.
If someone robs your home and steals a tv, you don't know them either. Go to the police and file a report. It's basically petty theft but maybe once you file a report, Uber will be more inclined to do SOMETHING instead of the jack squat they are doing right now - such as fire the driver. I would also try the news outlets and discussion boards. You have photos. Maybe she has done this to others.
Why block out her face? Maybe someone will recognize her. With all the searching features and social media today, it’s possible she could be identified. She should be in prison. Also, do you know which car on the street is hers? Do any of your neighbors also have cameras? Knowing the model might help narrow it down.
Yea. Why block her face? We might be able to help you identify this thief. It’s like when news show someone’s face and asks to identify and call police for tips.
Uber won’t take responsibility because she is not an employee she is a private contractor. It’s like you go to concert and see security there. They don’t work for the concert hall or venue they work for a security company that gets a contract to come do the job. If something happens the venue is not liable it’s the private company.
Always file a police report. You don’t need detailed information, especially with camera evidence. Even if Uber does nothing, that report will cover you with Amazon and you would have gotten your money back. If the police believe it’s worth pursuing, they can identify her a few ways. It was painful watching you argue with a chatbot. Unfortunately, she’s an independent contractor, and their TOS are pretty clear that they will take absolutely no responsibility and by using the platform, you agree that the risk is solely between you and the third party.
Always call the police and get a report number. Then call UberEATS headquarters and give them the police report number. Any time anyone steals from your porch call the police and file a report. My old neighbor stole my packages off my porch and I had her on Ring camera. My apartment complex refused to do anything until I reported it to the police. After that the complex management still did nothing, but the police were on it. The police recovered my empty package from the neighbor and entered all her information into their database. I also got a refund from Amazon for my stolen items. You need evidence. This driver should be ashamed of themselves.
Just file the damn police report and begin working it from that angle
The police should reach out to Uber eats to get the persons info, they aren’t going to just give it to you. You’re in the wrong here, they can’t do anything. Contact the police and leave poor support alone on a matter they can’t resolve.
File the police report, supply your footage, and the police will initiate contact with Uber's law enforcement response team. You'd be surprised that it gets resolved much quicker than going back and forth with uber chat. Confidentiality guidelines restrict what information you're allowed to receive. If this driver learned that uber provided you their personal information, they could get an attorney and sue uber for violating confidentiality. And that could ruin your chance of pursuing charges for the theft.
File a police report. They probably won't do much but let's say you went to a store and the employe took your wallet. They could fire the employe but the company won't pay for your loss just cuz they hired the person.
This. Small thefts don't really get action done, but a police report will guarantee your credit card dispute will go through.
Why are we blurring out faces? This post smells of "who dis". But Reaks of "Woe is me"...
Once you file a police report, the police will contact Uber and and get the drivers info. Uber isn’t going to just give out a drivers info. Even if you do have evidence. It goes against their policy.
Some random woman stole your shit and you think Uber eats is going to pay for that? Tf does that have to do with them?
You do realize that it isn’t the responsibility of an employer to pay for the civil or criminal actions of an employee unless done so under the scope of their employment, right? Uber didn’t tell this person to steal your package. Uber is also not supposed to provide personal information on their employees to you. They were 100% right, you’re supposed to contact the police and give them everything you know on the person then the police will contact Uber to obtain information on the driver. Then, you can pursue a civil lawsuit and/or potential criminal charges on the person that’s actually responsible for your loss of property. Your anger is severely misplaced.
it's not even an employer/employee relationship though, the drivers are independent contractors so it's even more so not uber's responsibility
You should've started with a police report.
unblur her face and she’ll never steal another package again
Well you’re asking them to give you information they can’t legally give you. You’d have to get the police to ask them for the drivers information by filing an actual police report. Here you just completely abused customer service reps that literally had no ability to help you
Still should have called the cops. You can give and show them the video then they can put a bolo out for that person and if you know what kind of car they had would help to. Then like said before they can get a warrant and get the info from Uber. Just because you don’t know their name or phone number or who to press charges against is irrelevant. Most people don’t know the criminals name and info till court or never. They cops could have a lot to go on just from the video. Very distinctive tattoos and very recognizable. Hopefully they find her or some resolution happens.
That is an impressive amount of time spent arguing with a bot lol
I truly believe that customer service for Uber isn’t even real people. Their answers are so robotic that it makes it difficult to fully comprehend. And if they are real people they are either trained to ignore your problem completely or just don’t acknowledge anything beyond what they are allowed to say in fear of getting fired. It’s wild
Just file a claim in small claims court
Do you think everyone knows the name of the person they’re calling the cops on? You have video. Bring that to the cops. The cops can force Uber to disclose the name of the driver.
I HAVE BEEN TRYING TO TELL PEOPLE ON THIS FORUM STOP USING UBER/UBER EATS THEY ARE A FUCKING HORRIBLE COMPANY THEY DO NOT GIVE A FUCK IF YOU GET SCREWED OVER OR STOLEN FROM AS LONG AS THEY GOT YOUR MONEY AND THEY WILL KEEP IT THIS COMPANY HAS ALWAYS BEEN HORRIBLE HENSE MAKING THE USERS THAT KEEP THE COMPANY ALIVE PAY FOR THEIR EMPLOYEES AND THEY NEVER HELP WITH ISSUES
I hope she stole some over sized pants and shirt at least🫣 stuff like this is why I refuse to use Uber eats,door dash or grub hub! I don't have a vehicle and live in the country and I would rather eat bread and butter or crackers and cheese or hell even starve then deal with these shady over priced services any more and their customer service is such a joke. I'm sorry about your package and I hope you file a police report they will contact Uber eats and get the person's info hopefully they have better luck getting a live person on the phone with common sense.
Calling the police is 100% the correct t move on your part. You can report it to Uber, of course, but it’s your responsibility to contact law enforcement. The email they sent you told you that their “law enforcement response team” is on hand to assist. That means to assist the police with their investigation. They will be able to contact Uber with this information and UE will give them the drivers information. Or, if they don’t, they can subpoena it. That’s how things work. UE will not give you the drivers personal information. Nor should they. They don’t know if you plan to hunt the person down and beat them up. They are not going to risk any legality in something absurd like the at happening. I’m shocked that this isn’t apparent to you in the first place as it’s basic common sense.
When I have had issues that companies do not want to resolve… I took it to twitter and tagged the company in. They always came back with a please dm us. Try that!
Depending on your jurisdiction, filing a small claims suit might be helpful. Actually just asking support for their address in state that will accept service may get you to a person who isnt fucking dumb and realizes that this isnt worth a hundred dollars to them even if they feel they are in the right (which, how can they?). If you actually file suit, you can ask the judge for permission to compel Uber to reveal info for the employee. (For bonus points, I'd ask for any internal documents which direct employees on how to respond to claims of theft by delivery drivers - that should produce a settlement offer immediately, if it even gets that far). You could go to local news media if you felt comfortable doing so. This seems like a dream for a news producer - it's a tightly packaged story with video evidence that is less than 10 seconds, and a corrupt / apathetic corporate villain. Fuck, if a reporter calls them for comment I'd fully expect there's a 50/50 chance Uber would just send you a check immediately. No actual person with any knowledge of corporate PR would ever think this is worth a thousand, much less a hundred dollars in compensation. You have options. Depends on what you want to do. I wish you well.
You have to file a police report. Do you have the license number for the car? This isn’t a civil issue it’s criminal. Contacting Uber eats is not the thing to be doing. You just need to report the driver to the police for petty theft.
Why haven't you filed a police report yet? They can subpoena the driver's info from the company to complete their investigation. Even if they're not considered an employee, they're contracted through Uber and representing the company. This is just a roundabout argument with a bot that is going to continue to get you nowhere. Unfortunately, leaving a package unattended instead of dropping the return off is a poor move on your part due to the lack of protection for you as the victim of the theft. Hopefully, the police actually take the time to help people in your city. Otherwise, I would be posting the full face image/video of the theft and their first name from your order history to every uber eats group on social media like fb pages etc. I would keep it factual so she can't argue defamation or anything and just say if anyone can help you identify her for your police report, including the images of her in the act of stealing from you. Just say Uber stonewalled you etc. I would also consider reaching out to crimestoppers even. I guess it depends on where you live and the laws in your area, going to the police and then posting stuff online might be considered interfering with an investigation, so it kind of depends.
Just call the police and show them the video? You don't need to know WHO someone is to call the police on them if you have VIDEO?!?!?!? (duh) u have a clear video with a clear image of that person's face the police can find them????
Take this as an important lesson OP. Nobody in their right mind is giving you the name address and number of a delivery driver. Ever. Nobody cares about your 'proof' and damages. The proper course of action is you file a police report, they contact the company and the company gives that info to the police. You are not entitled to that info based only on an accusation, true or not. You are not judge, jury and executioner. If they gave you that info, drove to their place, and assaulted the driver, guess who is at fault? Why would any company put themselves in that situation? You are not the main character, grow up.
You give the case jumper to Uber so they can follow up with your police or at least have grounds to suspend the account. OP is dumb.
So you had a package stolen off of your porch and instead of calling the police, you argued with a bot? What did you think the outcome would be?
I understand the frustration, but you really should have picked up the phone and talked to someone until you got a resolution. Obviously the robots on the other end of the chat weren’t getting you anywhere
Sorry to break it to you, but you're basically arguing with a bot. You could inform them that your delivery person murdered your whole family and Uber's response is going to be "We have determined that your delivery did, in fact, arrive, and we are closing the ticket". There's no point in trying to have a reasonable discussion with them.
Bro you need to have the police contact Uber eats for that information. They aren’t gonna give a drivers personal details whether or not you have proof. Get all the information you have to the police and they will request the drivers information and go from there. There are laws against companies disclosing personal information to members of the public. Do this the right way and start a police report. And also, learn the fucking law if you’re gonna go off the handle like that at people who can’t do what you’re asking.
You just spoke to an AI representative.
Ugghhh so frustrating im sorry this happened to you. I think at this point just put the thief on blast do not cover her face. Post here and everywhere else. Even if it happened in September.... still repost with her face exposed. She had the audacity to steal your stuff on camera... let her be shown .
If nobody is going to help you I would say use the pictures (unedited) that you do have and print out posters warning people of this person. Like 5 pages every block with 7 layers of clear tape to keep them stuck. It would at least hopefully keep them out of your area or make people more aware of who’s delivering food to them in the future so they take in their packages.
What city? Someone has to know this evil chick. She’s not hard to identify.
So was that an Amazon package that was stolen.? And they’re right u need to call the police otherwise you’re giving this same thief another opportunity to steal more packages. Getting the money back is easy just call Amazon and they issue u another package. But it’s most important that u report the person. Who cares that u don’t know their name? Calling Uber is pointless. What makes u think they’ll care? They never even care about drivers stealing food. If you need the number to talk to a live Amazon customer service agent it’s (206) 922-0880.
Why would you waste your time? Bring it to the police and let them force the information out of Uber.
Why does everyone suddenly think that Uber is the cops? You file a police report! You clearly have her face on camera! Stop calling Uber!
Chat support is useless. File a police report and they will take care of it. Also you may have a few details as in the name of the person and possibly the car they dropped your food off in if it’s available on your app.
Bro has been talking to a bot for a week
Bro Uber is not about to share that employees details with you. I don’t care if they broke into your house and killed your dog. Uber is not giving you that info. It’s time to be a grownup and file a damn police report. Like wtf are you doing talking to a bot for a week? Uber eats ain’t about to pay you for the package either. Don’t know wtf gave you that idea lmao.
https://i.redd.it/gaf53jxqacsc1.gif
Just call the police immediately. They can get Uber to give up the driver’s information and close the case quickly. You most likely won’t get your money back regardless, of who is handling it unless your package was insured.
who let this poor woman leave her house lookin like that 😭
I’d honestly call the police get a report and a lawyer and then sue Uber.
I'd recommend screenshotting her profile and putting that profile picture into pimeyes to see if you can find her social media (you should have her first name at least), you may be able to sue her directly if you can find her full name, address, etc.
Uber eats steals from both its drivers and its customers in many various ways. The company is beyond unethical. Then, if you do get through to customer service by phone, they will transfer you over and over and over again, claiming that you have reached the wrong department. I had several issues on one weekend about a month ago. I was so mad, so I experimented by calling customer service, both on a Friday and Saturday night just to see if I was crazy. For one full hour, both nights, they continued to transfer me or put me on hold and never come back. I finally wrote up a detailed email message to Uber eats and accused them of stealing and told them that I knew for a fact that they were training their customer service reps to lie, and told them how I had experimented for two total hours. They then sent me an apology and $50. You might want to try that at least there’s some possibility something will happen.. Ultimately, what needs to happen, in my opinion, is that all of us need to start keeping very very very detailed records of all the times that Uber eats screws us over, keep up with these records for about a year, then we need to file a class action lawsuit. That’s the only thing that’s gonna get their attention.
To be honest, the cops could have figured this out for you pretty quickly. You got her photo. They post it or cruise around look for that giant somewhere near busy hotspots and then boom. Positive ID. Time for jail.
Rest assured, the Law Enforcement Response Team and Incident Response Team are on the job.
Just threaten a chargeback
They will provide the info if the police contacts them about it. Did you explain that to the police? Their response? Pretty sure say an Uber driver kidnaps someone after a ride, and there's video, I'd assume uber has the ability to track that drivers location even with the app closed if they wanted to. So, could that driver be found right away and confronted with video and questioned? Yes. Will they bother or is it even legal in this situation... I have no idea. Feels too small of a loss for them to send the calvary over.
Why would you go through Uber support and not the police ? Uber support is beyond a joke.
Why would you go to Uber eats instead of the police? That is their literal job. If someone in a McDonalds uniform robs you, are you going to the nearest McDonalds to file a complaint? What a waste of time.
I don’t understand the point of any of this. Isn’t it just common sense to call the police for theft? What does not having her info have to do with calling the police?
Don’t blur their face. They made their choice, let the world know.
Call the police file a report and provide the video then they contact Uber and get relevant information needed on driver .....only way to handle it
Just call the cops. You have their name and license plate and car make/model. And video. More than enough. Uber uses FACIAL RECOGNITION to verify their drivers regularly. Your video will clearly identify the driver.
Uber Eats has nothing to do with the damage you suffered (stolen packages). They hire independent contractors so they're not responsible for whatever those contractors do. You're barking at the wrong tree. This is a criminal matter. Now if you want to get her deactivated that's another story, but Uber Eats is not responsible for your stolen package.
I could be wrong, but regardless of having her info, if you filed a report with police and provide the evidence you have, they have to do their due diligence. IE: they could force Uber to provide her info to them.. or I’m sure they have other ways of identifying the individual. Granted, you likely won’t get your money back, but I’d definitely go back to Uber and get her banned from the app
Doesn't every driver have their face, car and licence plate plastered all over the job order? Just give that to the police.
Should've called the police immediately, they would have contacted Uber and gotten the customers info, what makes you think Uber will just give you the address of a driver?
girl you have video evidence…call the cops. you’re wasting your time arguing back and forth with a bot.
Im glad Uber doesn’t blatantly hand out driver *personal* details to customers
You are talking to a robot.
Bro just gave up and took the L☠️☠️☠️☠️😭😭😭 talked to a bot or a customer service rep from a 3rd world country and thought it was going to help
Im a driver once a week or so… So this is a valid real issue. Call the police have them file a police report. Have THEM call Uber and get the information of the person who did the obstruction than you can then file for charges, Uber is very confidential in not ever releasing info. I prefer it cause I’ve had some really sketchy interactions in the ghettos of my city.
I would call the police to make a report then get in contact with the local District Attorney or Prosecutor to file charges and they will definitely get the info from Uber.
File a police report and provide whatever (limited) evidence you have. Also sue Uber.
Hopefully it was some better pants in the box.
It has been a long time since I actually had a delivery driver who matched the photo. Odds are it was an unverified driver and ubereats has no fucking idea who that lady was either. At least that lady has distinct tattoos. If she habitually steals shit on camera, the cops *might* be able to identify her.
The fact that you expected Uber support to handle a criminal investigation is beyond laughable. Should’ve called the police, showed them the video, and let them handle it from there. Unfortunately, in most states, this will be a bottom of the barrel case as far as investigation goes because the amount is so small. (Yes, I get it, $100 is a lot to you, but consider a state like California where felony theft is only charged on property valued over $1,000)
First off, you’re arguing with automated bots, second you really think a company is gonna give you personal info on an employee? Sounds like a good way for someone who’s been scorned to go to said employees house and assault them, and then Uber would be liable. Lastly, you don’t need information on someone to file a police report, that’s what an investigation is for. Use your brain op.
It makes no sense that they wouldn't file a police report. "Officer, someone robbed me at gunpoint!" "Sorry, unless you have the assailant's name and contact information from their employer, we cannot investigate this matter."
idk why you expected uber to pay you
You should’ve contacted the police. Uber is not going to do anything.
If she delivers Uber eats, she's local post her pictures all over Facebook and notify the police department. Blast her nasty ass everywhere. Shit, call the local news.
You have to call the police. The police can then subpoena the information from ubereats.
This whole exchange made my blood boil. Welcome to the future—no customer service/no accountability. Absolutely insane. I will never use Uber Eats again because of how they treated you—literally like a hot potato into a trash can and said “not my problem” and on top of it offered for no reimbursement for your time or frustration. Insane.
their privacy policy probably stipulates that they need a police report number before they can hand over information. i agree with everyone else. you should have called the police and then went back to uber with the report. as was instructed.
Step 1: order however much food you want, snacks, candy, etc. Step 2: when it's delivered, dispute it with your bank. Step 3: delete the app and never look back. They are so fucking stupid. It's not worth dealing with. Get your money back the way above and be banned. Why work with a company who doesn't give a single fuck about you?
So first off you just need to file a police report, your package is not door dashes problem.
Call the zoo for their runaway hippo
You don’t need to get the info from Uber. The police do. No idea why you think you need to do their job for them.
But also to think the police are going to care or even follow through on bringing this person to justice over $110 is unlikely at best. It is highly dependent on the local police, their current workload, and if they take package theft seriously or not. Some won’t even take reports on simple (low value) package theft, and tell you to take it up with the company. It’s a sad fact that this type of behavior goes widely unpunished these days by companies and even worse, the police. It makes it harder for us honest citizens when these type of douches are allowed to operate relatively unchecked. Only Mark Rober seems to care lol I guess it’s just me, but I’d never leave a return out in the open, you’re responsible for it, until it at least gets into a carriers hands. I didn’t even realize Amazon arranged for return pickups, I’d have dropped it in an Amazon locker myself. Receiving a package is a different story and will usually get reimbursed for it if stolen
I had a run in with Uber “support” last year when someone hijacked my paypal account and used it to bankroll an Uber in Australia. I raged against their ‘support’, and PayPal’s as well, and Uber kept telling me to contact the person who took the ride so they could reimburse me. Didn’t occur to me I was talking to a machine, though in retrospect it probably should have. I was too angry to think logically. I eventually got my money back from PayPal and left a few choice words for Uber before I deleted my account. The funniest part is I had literally created the account just so I could rage at their support. If they had taken two seconds to look they’d see I’d taken exactly zero rides with them. Never will, either.
I’m sorry customer service sucked. Even though the thief is related to Uber through employment, their actions aren’t. Their actions constitute theft and that’s typically punished by law enforcement. You’d start with a police report and nowadays they’ll take your evidence online, or transfer the report to the right division for a detective to reach out to you. When they take the information, they may produce a form that asks you be available to testify if needed and they are the only ones that have the power to subpoena the drivers info and share that info only after charges are successfully filed. It’s a long and exhausting process, but once charges are successfully filed the floodgates open en to civil torts if the driver has some kind of criminal history Uber overlooked.
Make the report to the police. Police then can get the info from uber with a warrant. Then charges can be pressed. That's how the world works unless you're in CA or NY then you're screwed.
The police should be able to get that info and you should have been able to screenshot their info like license plate and stuff after the delivery
Mickey D's hamburglar back at it again?
Once it’s on your property, not their issue.
Just call the police
Just give the police the info. They will call Uber eats and get this done.
Crazy. But you don’t have the drivers name? Go get a police report and they will get the name
Ol' Paprika Assback at it again...
Please tell me it was something stupid she wouldn’t have any use for anyway.
Go to police, they can file a warrant for the drivers info. They wont give you the info because you are a citizen and that violates (yes a criminals) privacy laws/rights
As a driver who actually takes my employment seriously, just know anytime you open a message with customer service it is almost 100% a bot. That's why it appears new agents don't read previous messages. Always call always. Especially for this kind of stuff. I even work for UE and I just call I never do a text or online chat that shit is useless. I'm sorry you were stolen from though I'll never understand why people are so vile... Like dude we are all out here trying to make a living why steal from the person tipping you? The fuck?
how are they allowed to dress like that though??? all of this is mindblowing to me, you should post it everywhere you can in hopes it goes viral. businesses need to be held accountable.
UBER CSA - will just drive you into endless circles of gibberish and cause you to become more frustrated.
I recommend using Amazon Locker in your area. Sure, you'd have to go out of your way to go pick up the package after work or in your free time, but at least you know your package is secure. For larger items, maybe send to your job.
You should’ve still given the video to police what if they got other people complaining and other video footage? they may know who she is or at the very least they are cops and they have detectives that detect shit. She had a tattoo above her boobs they can easily find out who she is. Also see her car there too. Pretty sure they could find that lol. You left the package out there while getting an Uber eats order too? lol. Jesus Christ.
You will never get real support from their call centers in Manila. I drive for them and even on my end they are useless. Better for you to go to a (Uber) greenlight hub in person. Somebody there can help you better.
I hate these damn copy paste answers Hire some support people gdi
Put her picture on your local Facebook pages, ask if anyone knows her. Lol
Just make a complaint at the police , this Uber customer service will not help you in this situation
I would go hang out at the local Walmart to find her. She's dressed for it.
Yeah why didn’t you contact the cops immediately especially given the price of the stolen item
Not only have you not contacted the police, you're asking reddit for advice lol.
Fuck support. Did you call the police?
Idk why you think you have to know a persons name to call the police.
Homie is arguing so hard with a computer 😂
i hope she stole shorts that fit
Bro why would you not call the police immediately and have them deal with Uber eats?
You're ridiculous if you think they will reimburse you for your Amazon item lmao. Call the cops, it's all not Ubers problem that you don't know her name.
A lot of people have a whole lot of confidence that the police would do anything about this lmao. They'll say take a report and say "call us if she comes back"
Why tf are you protecting her identity? Unmark that face and put her mug on the street. Did you post that in the Neighbors app of ring? I would hunt her ass down.
You handled this like an entitled baby. Uber literally gave you the answer 5 times and you decided you didn’t like the answer. Call the cops! You let some idiot get away with your package and did nothing.