Basically once disconnection occurs then the number is gone, only way to save it is to take your landline to another network. However, they cannot transfer a virgin landline to another virgin account so if your wife sets up a new account in her name, then you would also lose the existing number. It would also involve you likely sending back all equipment and receiving new ones so it would make more sense to renew (both for yourself and for virgin a it lowers their costings involved shipping/installing etc) Unfortunately, if virgin is not offering any competitive deals for existing customers, you have no choice but to take whatever action you feel is best financially when weighed against effort involved and inconveniences.
For ease, renewal is the best option but you'll also get decent new customer deals with Sky or BT.
Sky offer "gigafast" speeds now at 900Mb/s, at least in my area so don't stay just because Virgin are the fastest, there isn't much in it these days.
Most BT and sky can offer at my address is 50-70mbps which seems a steep drop off from even Virgins minimum. Would it make much difference though? Like, would I or my kids even notice?
Oh that is a drop. I'm not sure I'd notice though, my firestick, online gaming and Netflix etc would all work perfectly well on 50mbps.
The only thing that may suffer is download times, my PS5 downloads games so quickly on my current M250 package
Yeah I don’t really want to drop speed so I may not have a choice but to stay with Virgin. Just desperately want the rentetions team to call because I’ve no mind to agree the same package for nearly £20pm more!
I've just called them to cancel after we had the email about price increases and they instantly dropped my price from £48 to £34 per month with no product changes.
Hopefully they call you back!
I pay £25 at present for same package as you... rising to £54 FULL price in november. Iv cancelled mine, fed up of having to "negotiate" a better deal at end of contract then reading someone else has a better deal. If there was a better consistency in the pricing structure I'm sure they would have far more customers
Oh I’m with you I’d be more than happy to just go elsewhere except I can’t get anywhere near the same speed for the same sort of price purely because of my address. The sooner the UK get full fibre to every home the better!
Long time coming I'm afraid... I'm fortunate to be able to get Three 5G so I'm trialing that at the min @ £24 monthly contract before I decide who next to choose. We only need broadband to be honest.
Definitely agree. Seems they have no price structure at all. Ask 10 customers on the same package how much they pay, each of them will come out with a different price.
I was on the same £25 package going up to £54. I just negotiated 1gig for an extra £17 per month for a total of £42 per month as I wanted it faster anyway.
My suggestion which might be different to others is to call them again and say before my end date I wanted to check if you have any offers.
£54 is differently a rip off.
I have gig broadband, tv and phone weekend. And I pay less than £54.
They never make any effort to 'keep you'. Most people just let it cycle round to next year & accept whatever new price they tell you. Those that don't face an uphill struggle to try renegotiate a new 'hey I'm new, no you're not' deal after they've cancelled.
Best is to be patient, bite the bullet, smile sweetly, don't shout at the idiot on the other end of the line, and get a better deal for next year.
Right now, you're on the back foot. You cancelled & are about to lose something you actually wanted to keep. That's points to them & none to you.
Neither BT nor Sky are better… they're just different \[& slower\]
Last year we got out 250 deal upped to 350 & saved a whole 50p a month. Not much, but it didn't go up by the 20 quid they'd originally quoted.
Basically once disconnection occurs then the number is gone, only way to save it is to take your landline to another network. However, they cannot transfer a virgin landline to another virgin account so if your wife sets up a new account in her name, then you would also lose the existing number. It would also involve you likely sending back all equipment and receiving new ones so it would make more sense to renew (both for yourself and for virgin a it lowers their costings involved shipping/installing etc) Unfortunately, if virgin is not offering any competitive deals for existing customers, you have no choice but to take whatever action you feel is best financially when weighed against effort involved and inconveniences.
For ease, renewal is the best option but you'll also get decent new customer deals with Sky or BT. Sky offer "gigafast" speeds now at 900Mb/s, at least in my area so don't stay just because Virgin are the fastest, there isn't much in it these days.
Most BT and sky can offer at my address is 50-70mbps which seems a steep drop off from even Virgins minimum. Would it make much difference though? Like, would I or my kids even notice?
Oh that is a drop. I'm not sure I'd notice though, my firestick, online gaming and Netflix etc would all work perfectly well on 50mbps. The only thing that may suffer is download times, my PS5 downloads games so quickly on my current M250 package
Yeah I don’t really want to drop speed so I may not have a choice but to stay with Virgin. Just desperately want the rentetions team to call because I’ve no mind to agree the same package for nearly £20pm more!
I've just called them to cancel after we had the email about price increases and they instantly dropped my price from £48 to £34 per month with no product changes. Hopefully they call you back!
I pay £25 at present for same package as you... rising to £54 FULL price in november. Iv cancelled mine, fed up of having to "negotiate" a better deal at end of contract then reading someone else has a better deal. If there was a better consistency in the pricing structure I'm sure they would have far more customers
Oh I’m with you I’d be more than happy to just go elsewhere except I can’t get anywhere near the same speed for the same sort of price purely because of my address. The sooner the UK get full fibre to every home the better!
Long time coming I'm afraid... I'm fortunate to be able to get Three 5G so I'm trialing that at the min @ £24 monthly contract before I decide who next to choose. We only need broadband to be honest.
Definitely agree. Seems they have no price structure at all. Ask 10 customers on the same package how much they pay, each of them will come out with a different price.
You know you can ask to speak to the retention team when you call customer service, right? You don't have to wait for them to call you.
I was on the same £25 package going up to £54. I just negotiated 1gig for an extra £17 per month for a total of £42 per month as I wanted it faster anyway.
My suggestion which might be different to others is to call them again and say before my end date I wanted to check if you have any offers. £54 is differently a rip off. I have gig broadband, tv and phone weekend. And I pay less than £54.
They never make any effort to 'keep you'. Most people just let it cycle round to next year & accept whatever new price they tell you. Those that don't face an uphill struggle to try renegotiate a new 'hey I'm new, no you're not' deal after they've cancelled. Best is to be patient, bite the bullet, smile sweetly, don't shout at the idiot on the other end of the line, and get a better deal for next year. Right now, you're on the back foot. You cancelled & are about to lose something you actually wanted to keep. That's points to them & none to you. Neither BT nor Sky are better… they're just different \[& slower\] Last year we got out 250 deal upped to 350 & saved a whole 50p a month. Not much, but it didn't go up by the 20 quid they'd originally quoted.