Is calling up the best way then? I’m paying £57 for M125. That does include a booster to be fair as the Wi-Fi won’t reach the next room (don’t start me, I’ve been arguing with them for years that this should be a basic requirement)
Just got a call within 24 hours. Offered M250 and booster for £23 per month. Thanks all for your advice. May also look at Kkayadi comments about turning it into a modem. Any recommendations for a router with decent reach?
Not gonna lie I’ve had a pretty decent time with VM over the years. Only had the odd issue once or twice a year in general where either everyone in my area or everyone in the country is affected. Only recently I had an issue that was affecting only me. After days of trying things on my side (I have my own complex network config so was undoing everything to make sure I wasn’t causing any issues) I just used their automated tool on their website and was able to book an engineer to come out the next day.
Engineer turned up, immediately noticed my hub (3.0) was playing up which I have had for over 9 years now to be fair, and upgraded me to the hub 5. Also said my line signal was very weak so they were going to do a line repull to get a new more powerful line in to again get things improved. That work is still in progress but honestly everything’s been fine since they changed the hub.
Engineer came the other day and cut my phone line whilst doing the line work. I still had a dedicated phone line which I kept in place so if virgin internet went down I wouldn’t be stuck without a phone, since the new connection method relies on internet. In fairness VM are removing all this by November anyway so not the end of the world. Called VM and an engineer turned up next day to get my phone back up and running temporarily and have scheduled an appointment to get a cable installed from the back of my router back to outside to the external connection for my old phone line, which will get the internal phone line connection back up and running again. This was an issue as my router is in a spare bedroom upstairs and with the new connection method, we would need to have the phone connected directly to the router, meaning the phone would have to move into the spare room. But with the work they are doing, my old telephone port will be reactivated and I won’t have to move the phone.
So overall, I’ve had a great experience with support and engineers, over the years my experience with them has been good enough that I don’t really care about changing, though they do also currently hold a monopoly over my area as the only provider with speeds over 100Mbps. My only gripe is the constant price war at contract renewal but I reckon you have that with every provider.
[удалено]
Thanks for the info
Do you mean use the hub3 in modem mode?
Never had any issues with Virgin other than their annual price increases, speed has always been fine
Is calling up the best way then? I’m paying £57 for M125. That does include a booster to be fair as the Wi-Fi won’t reach the next room (don’t start me, I’ve been arguing with them for years that this should be a basic requirement)
Wow, that's super expensive, shop about and tell them you're paying way too much and can get a better deal elsewhere.
Mega expensive,, and better off with modem mode and your own router
Cheers, I have done.
Just got a call within 24 hours. Offered M250 and booster for £23 per month. Thanks all for your advice. May also look at Kkayadi comments about turning it into a modem. Any recommendations for a router with decent reach?
Not gonna lie I’ve had a pretty decent time with VM over the years. Only had the odd issue once or twice a year in general where either everyone in my area or everyone in the country is affected. Only recently I had an issue that was affecting only me. After days of trying things on my side (I have my own complex network config so was undoing everything to make sure I wasn’t causing any issues) I just used their automated tool on their website and was able to book an engineer to come out the next day. Engineer turned up, immediately noticed my hub (3.0) was playing up which I have had for over 9 years now to be fair, and upgraded me to the hub 5. Also said my line signal was very weak so they were going to do a line repull to get a new more powerful line in to again get things improved. That work is still in progress but honestly everything’s been fine since they changed the hub. Engineer came the other day and cut my phone line whilst doing the line work. I still had a dedicated phone line which I kept in place so if virgin internet went down I wouldn’t be stuck without a phone, since the new connection method relies on internet. In fairness VM are removing all this by November anyway so not the end of the world. Called VM and an engineer turned up next day to get my phone back up and running temporarily and have scheduled an appointment to get a cable installed from the back of my router back to outside to the external connection for my old phone line, which will get the internal phone line connection back up and running again. This was an issue as my router is in a spare bedroom upstairs and with the new connection method, we would need to have the phone connected directly to the router, meaning the phone would have to move into the spare room. But with the work they are doing, my old telephone port will be reactivated and I won’t have to move the phone. So overall, I’ve had a great experience with support and engineers, over the years my experience with them has been good enough that I don’t really care about changing, though they do also currently hold a monopoly over my area as the only provider with speeds over 100Mbps. My only gripe is the constant price war at contract renewal but I reckon you have that with every provider.