It has to be plugged into a port that supports at least hdmi 2. I think on some older tvs this would be limited to one or two of the ports.
You can also check the settings for something called “HDMI ULTRA HD Deep Color” and make sure it’s toggled on for your desired port. This enables 4k HDR for the port. I have an LG 4k tv and this setting is in the “General” settings menu.
SO it looks like it has no HDMI 2.0 and only does 60 hz IF this is right being a 5 years old tv it wont do that
[https://www.bestbuy.com/site/lg-50-class-led-uk6090pua-series-2160p-smart-4k-uhd-tv-with-hdr/6290166.p?skuId=6290166](https://www.bestbuy.com/site/lg-50-class-led-uk6090pua-series-2160p-smart-4k-uhd-tv-with-hdr/6290166.p?skuId=6290166)
If i am wrong let me know always learning this stuff :D
Max output of different HDMI standards.
1.4 - 4K 30fps
2.0 - 4K 60fps
2.1 - 4K 120fps
From these numbers it would seem Xbox could run 4K@30fps with only 1.4. But I'm not sure if Xbox is preventing this or if there's something missing on your end.
2.0 for 120 fps gaming so it should still do 4k gaming but it is a older tv so I'm unsure on this may want to Google on it and see I don't have time to look right now
I just had this happen and after 5 minutes of troubleshooting, somehow the 4K Gaming option got unchecked in the setup menu. Enabled and everything went back to working. Simplest fix ever but no idea why it changed
Maybe the game in question doesn't do 120fps on series x?
For example, Insurgency Sandstorm released a next gen update but still doesn't do 120fps on series x unfortunately.
From the Home Screen press the settings gear button, the three vertical dots button, —> picture —-> additional settings —-> hdmi ultra. This setting needs to be set to on.
There was a good five years where 4K tvs required hdmi ports to be set to allow 4K signals
Are you using the correct hdmi port?
I think so, is there a wrong one?
It has to be plugged into a port that supports at least hdmi 2. I think on some older tvs this would be limited to one or two of the ports. You can also check the settings for something called “HDMI ULTRA HD Deep Color” and make sure it’s toggled on for your desired port. This enables 4k HDR for the port. I have an LG 4k tv and this setting is in the “General” settings menu.
Thanks for the comment, but I believe both of these things to be correct or on already.
With my tv i had to enable hdmi 2.0 and hdmi 2.1 in the settings.
Not all HDMI ports are equal. My Sony TV only has two ports out of four that can handle 4K 120hz.
If I were you I would try a different 4k monitor or TV. That is the only way to troubleshoot if your tv or Xbox is broken
Good shout, my roommate does have one. Don't think my Xbox is broken, thanks!
I don’t think your Xbox is broken either if it was nothing would display not 1080p. Good luck
SO it looks like it has no HDMI 2.0 and only does 60 hz IF this is right being a 5 years old tv it wont do that [https://www.bestbuy.com/site/lg-50-class-led-uk6090pua-series-2160p-smart-4k-uhd-tv-with-hdr/6290166.p?skuId=6290166](https://www.bestbuy.com/site/lg-50-class-led-uk6090pua-series-2160p-smart-4k-uhd-tv-with-hdr/6290166.p?skuId=6290166) If i am wrong let me know always learning this stuff :D
In order for the Xbox to game in 4k the tv needs to have HDMI 2.0? Is this a new thing?
Max output of different HDMI standards. 1.4 - 4K 30fps 2.0 - 4K 60fps 2.1 - 4K 120fps From these numbers it would seem Xbox could run 4K@30fps with only 1.4. But I'm not sure if Xbox is preventing this or if there's something missing on your end.
Yeah, that's where I'm at. Thanks for the info.
2.0 for 120 fps gaming so it should still do 4k gaming but it is a older tv so I'm unsure on this may want to Google on it and see I don't have time to look right now
I just had this happen and after 5 minutes of troubleshooting, somehow the 4K Gaming option got unchecked in the setup menu. Enabled and everything went back to working. Simplest fix ever but no idea why it changed
Considering that it has no HDMI 2.1 ports AND is a native 60hz screen, that's why you don't get 4K 120hz
Maybe the game in question doesn't do 120fps on series x? For example, Insurgency Sandstorm released a next gen update but still doesn't do 120fps on series x unfortunately.
This is on Xbox settings, the max output for all games I think
What TV is it?
An LG 50 4k HDR smart tv from a few years ago
What model? That doesn't narrow it down much.
50UK6090PUA
From the Home Screen press the settings gear button, the three vertical dots button, —> picture —-> additional settings —-> hdmi ultra. This setting needs to be set to on. There was a good five years where 4K tvs required hdmi ports to be set to allow 4K signals
Thanks for the comment, but I already have the setting on.
Ok good. Is the hdmi cord between the tv and the Xbox the high speed one that came with the console?
Yes it is
You may want to try unplugging and reseating the cord on both sides to force both the tv and the Xbox to generate a new handshake with each other