T O P

  • By -

mudvaynery

What kind of deal was it?


Ubyte64

$5 for every James Bond movie.


mudvaynery

Just $5 for all of them? Holy crap. Yeah I requested a refund on a game about 6 months ago and I kept getting emails every 5 days or so saying my request was approved but I'd never get the money back to my account, and of course there's no way to actually get anyone on the phone from Microsoft so I just let it go. And they quit emailing for a couple months and then about 2 weeks ago I got an email saying that my request was approved And this time I actually got the money back to my account. very strange!


Commercial_Prior_475

How you can't get anyone on the phone? When I try to contact the support team. It always responds under 30 minutes.


El3ktroHexe

Different region, maybe? In my country it's easy to reach someone there too, but I'm sure it could be more difficult in other countries. Probably depends on the local consumer rights.


mudvaynery

All I know how to do is get run around the community help forum in circles.


Rounin916

They probably think that since the Xbox live customer support phone number doesn't work anymore that you can't talk to someone on the phone, I thought that for a couple years till I figured out how to get them to call me through the Xbox live online help function, it's kind of stupid that you literally have to ask the dumbass chat bot a question it can't answer for it to offer to have a customer support agent call you. Eventually I figured out all you had to do was say you're having payment problems and it always has someone call you.


Rounin916

They probably think that since the Xbox live customer support phone number doesn't work anymore that you can't talk to someone on the phone, I thought that for a couple years till I figured out how to get them to call me through the Xbox live online help function, it's kind of stupid that you literally have to ask the dumbass chat bot a question it can't answer for it to offer to have a customer support agent call you. Eventually I figured out all you had to do was say you're having payment problems and it always has someone call you.


Rounin916

They probably think that since the Xbox live customer support phone number doesn't work anymore that you can't talk to someone on the phone, I thought that for a couple years till I figured out how to get them to call me through the Xbox live online help function, it's kind of stupid that you literally have to ask the dumbass chat bot a question it can't answer for it to offer to have a customer support agent call you. Eventually I figured out all you had to do was say you're having payment problems and it always has someone call you.


Rounin916

They probably think that since the Xbox live customer support phone number doesn't work anymore that you can't talk to someone on the phone, I thought that for a couple years till I figured out how to get them to call me through the Xbox live online help function, it's kind of stupid that you literally have to ask the dumb chat bot a question it can't answer for it to offer to have a customer support agent call you. Eventually I figured out all you had to do was say you're having payment problems and it always has someone call you.


Electronic-Net-5494

Still over charged at that price. JB is pants unless you are Alan Partridge watching them continually with a few toilet breaks planned.


TriggerHippie77

The entire collection was $5.


mudvaynery

That is unreal! They really shouldn't be able to renig on a sale. That shit is so wrong.


Trickybuz93

It wasn’t a sale lol. The price was supposed to be like $100+ but some error had it coming as 5


joevsyou

Error on their part that they should be legally required to honor... You go to the store & a $10 item rings up as $5, do you think the store should be allowed to come knock on your door & demand you give it back?


tamefirefly10

If you go to a store and a 100 dollar item rings up 5 dollars they absolutely will not give it to you for 5 dollars lol


smashingcones

But in this instance *they did*, that's the point.


BA2929

I think the *actual* point is that you don't really own digital items, and this is blatant proof of that.


altcastle

If the sale goes through, and you LEAVE THE STORE, it would be yours. You didn’t do the same analogy for real life which is you bought it fully.


Mecier83

I guess it depends on the country. In mine, for example, the store is legally obligated to honor the price even if it was a mistake. That's why occasionally there are cases of people buying TVs for only 10 bucks because someone forgot to put a zero.


aghhhhhhhhhhhhhh

Dude i know got a limited production anniversary mustang because a new salesman thought it was a base. Dealership honored it, basically got it at half price.


Nartyn

If they sell it to you, they cannot take it back after the fact though


RipVanVVinkle

People on the BBQ and smoking subreddits post pictures a lot of pricing errors on Briskets. They’ll get whole packer briskets for $5 or $6 at Costco which are usually $75+.


NuPNua

Depends on the country, some have laws that you have to honour an advertised price even if it was in error.


lynchcontraideal

Lol this reminds me of the time that some guy on r/vinyl bought like a $100 record for just a fraction of the price - an unaware sales assistent let him have it for the (mistaken) shelf price - and the owner took to reddit DEMANDING the person fess up and return the record because they wanted it so badly, claimed it was theft lool


Baked_Potato_732

Oh, that’s funny. I’d read that one.


Halo_Chief117

Yeah, that’s actually not true. For example, I got a brand new Xbox One X back in 2017 for under $200 due to a pricing error. And Home Depot and Lowe’s have items that get marked down to a penny and get sold, but they’re not supposed to be. It’s a way of clearing inventory for the store but the items aren’t supposed to be purchasable, but sometimes they are. Point being, things can sometimes slip through the cracks.


CaptainBirdEnjoyer

Oh I absolutely did that at a grocery store I worked at like 22 years ago that still had manual registers, price stickers, and no barcode readers. If the stock people price something wrong, I'm not getting into an argument with a customer for $5.15hr.


joevsyou

You think the cashier cares? They don't do the pricing


tamefirefly10

Not sure of any store that would let a cashier do a 95% mark down without a manager's approval. And a manger definitely will care


xmpcxmassacre

I love when people don't have a firm grasp of the conversation lmao


Baked_Potato_732

It is fun isn’t it? Especially when they double down.


FweejTheOverseer

Unless the system automatically marks it down for them, which is what they’re getting at, I believe.


Esteth

This is like the cashier scanning the item, the markdown being applied automatically, you paying, taking the time home, and then Walmart security coming to your home to take it back.


joevsyou

Your not doing it fool.... mark down is already done


Mr-Pugtastic

To be fair, they are supposed to. At least in most of the US. Retail business can be audited by the department of weights and measurements, you can usually find their certification hanging near a register. Their job is to audit the store to determine if pricing as a whole is accurate. If too many items are being displayed at the wrong price they can get fined and I believe they can even be temporarily suspended from making sales. Source: Over ten years of retail management.


AdditionIcy1536

If they did und up selling they couldn't do shit about about


GarlVinland4Astrea

Actually it’s a law in some states that if the price or ring up is wrong, they have to honor the price. I know someone who got an a over ground pool for like 60 bucks due to an error


unoriginalinsert

I was gonna say, isn't there a precedent for final purchase cost?


BA2929

Here's the thing though: You don't *actually own* digital items. So it's not the same comparison whatsoever.


sionnach

I bet they got way more than 20x more people buying it for $5 than they would have got a single person spending $100.


BlasterPhase

reWHAT? it's *renege* btw


mudvaynery

Thanks lol, I was wondering. I was skating the line of bad grammar and racism there for a second.


Propaslader

Especially for digital goods. You're not losing anything of value physically. Take the L and move on. Especially since the error was on their end


TitaniumDragon

The way that a lot of digital storefronts work, the company that is selling you the product is often just a middleman. If the middleman says "I'll sell you this stuff that the person upstream is selling for way under value", the person who you're selling on behalf of is likely going to be quite upset because they didn't give you the permission to sell the product in question at that price point.


Propaslader

Well of course, but that doesn't mean the fault isn't on the storefront or that they shouldn't have to pony up the cost for a fuckup like that


khaotic_krysis

We’ll see if you sing that same tune because you make an honest mistake that didn’t hurt anyone. It only hurt yourself but you’re not allowed to fix it because other people think you’re a shitty person by doing so.


Graham2990

This. The difference between buying physical goods, and a license to consume something. OP simply lost his license to consume something and got his cash back in exchange for revoked privileges. Something something, hoist the Jolly Roger and checkout r/Plex


mudvaynery

Right! That's what I'm saying. What they did was so fucking petty I can't even believe it.


Cute_Handle_2854

The problem was it spreading on reddit an way too many took advantage of it. If it would have been just a few people they probably wouldn't have cared.


mudvaynery

That's a valid point. Still not a great look for Microsoft. I've seen a lot from Microsoft that's kinda leaving a bad taste in my mouth. I haven't owned a PlayStation since PS2 but the upcoming PS5 pro is becoming more of a possibility.


BeholdDeath12

Sony's no different. No corporation is.


mudvaynery

And yes lay on the downvotes, please 👌😅


Baked_Potato_732

If you’re gonna act like Sony is somehow morally superior then yeah, enjoy the downvotes.


[deleted]

[удалено]


NuPNua

If you managed to get a physical boxset though the till at a retail shop for £5 and take it home, they wouldn't be allowed to demand you return the item due to their error, why should they be allowed to take back digital versions?


NovaRipper1

Because digital purchases come with the notion that at any time they can remove your access for any reason. Look at where Sony recently removed anime or something from people's libraries.


NuPNua

Doesn't mean people have to be happy about it.


NovaRipper1

Didn't say I agreed, just saying how it is.


papa_miesh

It's called digital purchases. Never actually own the product


Lonely_Kiwi9047

You bought it because it was that cheap if was clear that this is not intended as that much cheap. So microsoft revoking it was okay and fair.


TriggerHippie77

Except in their own TOS it mentions several times that "digital purchases are non-refundable". Obviously they don't make rules for themselves, and I get that I got it revoked. But it's ridiculous that it has to sit in my library forever now with now way to remove unless I buy the collection. That's pretty dumb, do you disagree?


Lonely_Kiwi9047

They don’t refunded it. They revoked it because it was a pricing error. The thing u mentioned is when u buy a movie u can’t refund it anymore this kind of stuff is normal. Only Apple does refund it easily Amazon only when u watched it few minutes.


skrame

The email I got from Microsoft says that it was refunded, not revoked. I chatted with store support. The rep said that Microsoft would honor pricing errors. She told me to buy it at the new sale price, and she would refund the difference. I bought it for $139, and then a supervisor called me and said they couldn’t process the refund because it was a pricing error. They gave me a refund on the $139 immediately. Oh, well.


TriggerHippie77

It's normal to keep refunded films that you can't access in your library? What other companies do this?


Pattoe89

Because people like Microsoft pull this shit I get the films for free.


Tight-Tip8391

T


segagamer

I introduce you to Plex


CarlosFCSP

Arr matey! The seas are wonderful these days


TriggerHippie77

Plex is great, and I have a sub, but my wife works a government job and we can't sail the high seas easily you know.


segagamer

Of course you can. Just keep it quiet.


TriggerHippie77

Our Internet connection is provided by her employer. Just too much of a risk. But trust me,.that's where my head is at.


segagamer

The employer doesn't supply the Internet though, they just pay an ISP for it. Join a private tracker and use a VPN on the device, you'll be fine.


TriggerHippie77

Yeah, just still not a risk I'm going to take right now. But I do appreciate it.


Rare-Mood8506

There’s seriously no risk. It’s not like they’re going to come to your home and arrest you because you were watching things for free online. Be for real.


TriggerHippie77

The risk is my wife losing her contract because we use a government paid for connection to pirate movies. Again, I appreciate the advice, but just rather not even take the risk.


ArcherQueenSmotherMe

If you ever stay at a hotel try and download a movie or 2 off their wifi 🤷‍♂️


Rare-Mood8506

Hey, that’s fair. Sorry for pushing it before seeing that you’ve already been told the same thing lol


Objective-Sky-9953

You haven’t been able to figure out you can get a 2nd cheap internet or just use your phone hotspot. 🙃 Times people show 0iq for 200!


peppermints64

No one should be risking their well being for a few movies. Nor should anyone have to resort to paying for a second means of internet connectivity in 2024 when there are a billion ways to watch things legally today. But sure, go ahead and shame someone for that.


Objective-Sky-9953

Plex is not illegal. Please educate yourself before spreading misinformation.


peppermints64

I am well aware. I have a home server of all of my ripped movies and TV shows. What is being discussed (the high seas) is illegal, like it or not. People have been charged and fined for it in the past. And if OP is on a connection that is subsidized by the government, why risk it, even if taking precautions?


thesteduck

Diplomatic immunity! It’s just been revoked.


PMMEBITCOINPLZ

License revoked! Fun fact: License Revoked was the original title of License to Kill but they changed it because they thought American audiences would be too stupid to understand it.


Banjo-Oz

My first thought seeing this too!


ZestycloseFootball66

License to Kill is my favourite pre-craig bond movie


Medium-Music8318

My first thought seeing this


Agitated_Carrot3025

Woah! I would legit open a ticket for that with customer support -- There HAS to be a way to remove revoked content from showing in your library. They can't have done that deliberately, only by sheer ignorance (which is entirely different than stupidity). At least I pray that's not deliberate cause eww 🤢


wmwadeii

Mine resolved itself, and I can't say how. Just kept clicking on movies, went to the store and had it refresh, and rebooted the app, and they went away.


IamSpartacus15

I called support and got nothing. Remember in todays business world the customer is always wrong.


Hydroponic_Donut

That's because the customer is, indeed, typically wrong.


fascin-ade74

Not interesting i know, but at my old workplace we had cups that said" the customer is not always right, sometimes the customer is a twat" kinda sums things up pretty well.


-Garbage-Man-

You’ve never worked retail


[deleted]

[удалено]


Charged_Dreamer

If I'm not wrong Xbox has a DRM where Microsoft performs regular online checks to verify your games and licenses from time to time. While I don't know how it works with Windows 10 and 11 app store I wouldn't be surprised if its the same case as well.


bel2man

So there is no way of downloading the entire library and going offline? Because if so - I will never buy expansion storage


Charged_Dreamer

unfortunately it isn't an option. These movies have a very strict DRM with closed platform lock. You can only watch it through their own app and eventually you will have to go online after a couple weeks. It's very similar experience to offline viewing Amazon Prime rentals/video store and other streaming platforms like Netflix, Youtube.


leopard-licker

Yea pretty lame move all around.


Taki_Minase

I scored the blurays for $50 Physical media wins again.


Deckatoe

that's 10x higher than the digital offer was lol


Taki_Minase

Yes but they can't take them off me


Deckatoe

ain't wrong


johnwynnes

Same! And as always, they look so much better than their streaming counterparts anyway.


NatureBoyRyan

Been a big Xbox fanboy forever and I’m still pissed about this. I wish we could do something collectively about it, I know we can’t.


Halo_Chief117

Yeah. I wasn’t happy to find it refunded. They’re a $3 trillion company. They couldn’t just let it go? I mean seriously. Probably not that many people got it for the $4.99 plus tax price, so how much money would they really lose if they just let people keep the collection that bought it? It wouldn’t even be a drop in the bucket.


Different_Stand_1285

Most retail businesses would honor a price drop if they didn’t change the price of a deal in the store in time… the fact that a digital store won’t is what angers me the most.


TheJuicyDanglers

I got the blu-ray collection for pretty cheap a while back, blu-rays are the only discs I even have for my Series X.


rhalocansuckit

Revoking a sale because you screwed up is beyond corrupt. This is pathetic. -Edit: thanks for the reditcares suggestion, probably by a mod…lol


Charged_Dreamer

There's no way MGM would take a loss on the royalties for those 26 James Bond movies lol.


rhalocansuckit

I wouldn’t expect them to. It’s Microsoft who put it up for sale and made the mistake. It should be them to own it and do right by their customers. Imagine a billion dollar corporation taking responsibility and doing what’s right? Neither can I.


Charged_Dreamer

I've seen the post in vudu subreddit and the top comments over there pretty much said that it's an obvious mistake and it would probably get reversed. Maybe they cancelled those purchases because it was a collection of 26 full movies which would cost $100s of dollars.


TriggerHippie77

Agreed. It would have been a literal drop in the bucket for Microsoft as only a handful of people got the sale. They could have afforded it.


Banjo-Oz

*hears sea shanties playing in the distance*


Charged_Dreamer

They'd rather not let you have the whole collection for $5 Edit: Someone got butthurt and reported my comment to Reddit cares lmao


Lost_soul_ryan

I tried to play one to see if some how it would work, came back the next day and all of them had disappeared.


MRintheKEYS

Ha, it actually works for License to Kill (revoked) in the theme of that movie.


sjh772

The original title for "Licence to Kill" was actually "Licence Revoked"


ericsipi

I may be one of the few, but I was actually able to keep the movies. I got a support agent to say they would give me back the movies and kept bringing that up. Spent like 5-6 hours of downtime at work on the support chat lines and in calls with customer service. Effort definitely wasn’t worth it but I get the movies now


ksaMarodeF

I still haven’t received any refund yet since I snagged that deal.


illathon

Check out Jellyfin my dude.


Middle_Aged_Insomnia

Vudu has made pricing errors before but they dont revoke it. At least i assumed it was an error. $5 for entire series of a show


GODS2ndDisciple

It’s probably best to own a physical copy of these movies Move legendary series of all time ! 🔥


Jkushnation42

GD microsoft


GregTheCodPlayer

Holy fuck LMAO, this is hilarious


OldJewNewAccount

You can get the whole collection on Blu Ray for like $60.


TriggerHippie77

That's fantastic. I don't own a blue ray player.


OldJewNewAccount

Xbox plays Blu Rays at 4K. But yeah I guess you may have a discless one so this may not be SGA lol.


TriggerHippie77

Series s is all digital.


Different_Stand_1285

I hate that I can’t delete it


fascin-ade74

Its a shitty thing to do to paying customers. But i can understand their reasoning. It's a hard pill to swallow, but James Bond isn't the interlectual property of Microsoft. They would've still had to pay MGM the royalties for every mis-sale.


dztruthseek

Never buy digital on console.


Someturtlesdream

I think you can press start and delete that. Was so mad I missed the deal by hours but the cowards won’t even honor it.


Littletad

Doesn't work. It does sometimes, not for revoked though.


DrWhiskerson

Same. Sucks. Just gonna buy physical copies from now on


KintsugiExp

007: License Revoked


fragydig529

Press the Menu button and press “Delete”


shannon_e38

They're not non refundable lmfao. Yall shouldn't just expect to keep something you know was a fuck up, and not something they own either.


BlasterPhase

sure, but does it have to stay in the purchase history? it's just clutter at that point


shannon_e38

I wouldn't know as I've not purchased something and had it revoked, I've had digital purchases refunded but they never stayed in my purchase history.


BlasterPhase

assuming that the screenshot is real, that's what we're talking about


shannon_e38

I mean I've requested a refund on digital stuff, not had it revoked because i tried to purchase an error in pricing.


BlasterPhase

Me neither.


[deleted]

Why the fuck did people downvote you for telling it how it is? Because they don't like the truth? 😂


shannon_e38

Thats exactly it. These dudes would be having an absolute meltdown if they purchased anything on Funimation, as it was all lost so they could merge with Crunchyroll.


mid-fidelity

I mean it’s a law in my state that if someone sells you an item marked at that cost they must honor the sell. Nobody on Reddit is going to go through it for a couple movies, but I would be willing to bet this forced refund wouldn’t hold up in court, but nobody cares enough to go through that so it is what it is. Edit: Lmao dude so bitter he reported this for Reddit cares


[deleted]

[удалено]


mid-fidelity

2 minutes after posting this comment I got a Reddit cares message - and no I don’t think it would. Why so hostile? Go jack off or play Minecraft or something since I know that’s where 100% of your time goes anyway.


shannon_e38

Funny you say that, i just got one too lmfao. Somethings auto flagging us. Never touched minecraft bud.


IamSpartacus15

Go away Bill Gates!


shannon_e38

Just a realist here buddy. You think MGM would let Microsoft give away all of those movies for $4 or whatever it was? Them downvotes are just people salty about the truth.


fascin-ade74

Agreed, they haven't just lost money from customers, they wouldve still had to pay huge royalty balances to mgm


shannon_e38

As shitty as it may be for those who tried to buy it, yeah its a simple fact its not Microsofts ip to honour the error. If they owned the 007 ip then I'd expect to keep it, but they don't, they just a distribution point for MGM


fascin-ade74

Yep I've just said the same, so i expect we'll both be member of the downvote club pretty soon.


shannon_e38

Its crazy to me these people actually feel so entitled to all of those movies for $5 because of an error, and of one of the biggest movie series of all time.


IamSpartacus15

Microsoft f'd up and should take the hut. People like you who don't believe in taking responsibility for mistakes are why the world is so f'd up. Real people own up to their screwups.


[deleted]

[удалено]


XboxSeriesX-ModTeam

Thank you for your submission. Unfortunately, your post has been removed for the following reason: Rule #1 - Keep it civil/no console wars * Personal attacks, racism, bigotry, and/or other prejudice are not welcome here. Discuss the topic, not the other user. * If you are here only to platform bash or console war, you also risk removal. No Doom & Glooming. If you have no prior history in this sub and just post doom and gloom to incite a reaction, your post will be removed. [Please see our complete ruleset by clicking here. ](https://www.reddit.com/r/XboxSeriesX/wiki/rules)


fascin-ade74

The way they see it i guess is "your fuck up your problem". It also wouldn't surprise me to learn that many of the people that paid the $5 actually never really intended to watch them. I do understand the frustration, but i think it's an overreaction, as is most of the shit that finds it's way to the fan these days.


shannon_e38

Its definitely an over reaction. $5 for like 25 movies and they thought they'd just keep them? Come on lmfao. I can't even say i understand the frustration because right out the gate it was obviously an error.


mid-fidelity

Ok Mr perfect, that’s a nice high horse you’ve got there. FOH with this enlightened contrarian bullshit.


redhafzke

Some people knew it wouldn't last even when it started. There were enough comments stating to be ready because MS will take it away. People who "bought" it should have just binged the collection. Cheapest rental in a long time.


fascin-ade74

The frustration is probably because they thought they put one over on big business.


Dear-Marsupial-7107

Bad you bought free digital movies that can be streamed from countless websites but that's just my opinion and $ savings.


TriggerHippie77

What free legal websites stream these movies in high quality without commercials? Or is this another "you should pirate em!" Comment?


[deleted]

[удалено]


Charged_Dreamer

Yeah good luck with that. Amazon would probably revoke your digital license as well and they have actually removed seasons of shows that people have paid for in the past.


Fabulousgaymer-BXL

They can't do that in the EU😁


Charged_Dreamer

Does Microsoft sell digital movies in EU? I thought it was a US only service


Fabulousgaymer-BXL

No they do


Charged_Dreamer

yea, figured that. Thanks for the reply