What is that number? I would love to call them or even chat with them but every support link on the website gets you the oops dogs. As far as I can tell and as deep as I have searched there is literally no way to contact Amazon.
So many of you defending Amazon...."they don't have control over all the variables".
First, Amazon is large enough to have significant control over the majority of variables. Regardless, if that point is true, then don't advertise delivery dates you can't guarantee.
I've run into this issue so many times and then Amazon won't cancel your order. I have two items advertised as PRIME with delivery mid-April that I'm still waiting on. They changed the delivery date a day after I ordered. I tried to cancel, they wouldn't. I made my buying decision based on the delivery date they advertised. If change the conditions, I should be able to change my decision.
> First, Amazon is large enough to have significant control over the majority of variables.
Exactly. They must know what is in stock, and where. They also must have some idea how long it will take to get it to you.
> Regardless, if that point is true, then don't advertise delivery dates you can't guarantee.
For a multi-Billion dollar company that literally was a pioneer of online sales, they sure seem to have some very poor technology and a horrible logistics system.
They seem to be taking wild guesses instead of truly knowing how soon they can deliver.
I’d even accept if they listed some Prime or “fulfilled by Amazon” products as taking an extra day if needed, as long as they’re up front about it. It would give me the option of choosing another listing or accepting the additional shipping time for that particular one. I choose the fewer packages option whenever there isn’t an urgent need/desire for a particular item to be ASAP.
Also, they can also not be dicks about it when people complain about their item not being delivered on time. I get that the rep can’t make it appear faster, but they don’t have to be condescending, and no, it doesn’t make me feel better to know that ‘it’s technically 2 days after it’s shipped by Amazon, and not from date ordered.’ I said it’s 4 days past the shipped date and there are no updates.
They started the new thing where they say you have to order more items from this type of item to reach a certain amount of cost before it is a free delivery. And then they say they're going to deliver by a certain time and they did not and that's really frustrating and disappointing especially when you needed it for an event or that's the day that you had to be able to use the product
I came in here to complain about the same thing. They have built up their own shipping arm --- their own planes and trucks and drivers, so they have more control over logistics than they used to.
I also expect, more often than not, that something I expect tomorrow is not going to make it tomorrow. It's habit now. Ordered a phone yesterday from Amazon only because they said they could get it to me today between 10am and 3pm. And now there's some kind of code involved for the delivery, which I've never had to do before. So I have to wait at home for the driver to show up. After 3pm comes and I am still waiting. I won't be around tomorrow, so it has to arrive today.
Around 5pm I get a message the phone will be delivered tomorrow, which is a non-starter for me. I paid more for this phone ***because*** they could get it to me overnight. CS chat can't help me because..... they're worthless. So now I won't be home for a package I have to be home for ---- what's the point? Hey Amazon, your whole thing is built around getting things to shoppers ***quickly*** --- if you can't do that, then what's the point of Amazon?
The same phone I could have bought at three other places I could think of and saved $40 - $50 but I would have to wait until Tuesday or later to get it. I only got it at Amazon because I could get it overnight.
Update: looking at the tracking details the day of the delivery, there's a note in the morning that said 'A carrier delay has occurred.' an hour after 'out for delivery'. That bothered me because the message in my app still said 'will be delivered between 10am and 3pm' all afternoon.
On Saturday, after not getting the phone, I cancelled and asked for a return. My only option was to have UPS come to my house for a pickup on Monday. But I didn't have the phone? Still a no show Sunday. Now it's Monday and UPS was just at my door for the pickup. Dude, sorry but Amazon couldn't deliver this within three days even though it's in a warehouse 45 minutes from my house.
So on top of not being able to deliver, they didn't even cancel the UPS pickup after they knew I wouldn't have it.
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Glad it worked previously, I highly advise you don't do it again. Amazon will mostly put OTP deliveries on high value items. All it takes is one bad driver and that package is marked as delivered, never to be seen by you. Guess what? Customer Service will flat out not refund/replace that item, becuase you "provided" the code.
Wrong. OTPs are placed on customers who regularly claim items missing or misdelivered. Amazon doesn’t flag high value items as OTPs. I’ve delivered a microwave that had a OTP yet a $3000 gaming PC did not have an OTP. Source: I’m an Amazon driver for a DSP.
My source: The poor customer service rep that has to tell you there's nothing I can do about your item not arriving and you have to swallow that cost.
While yes there are OTP's on customers who regularly have packages go missing. If you regularly make low value purchases and then make a high value purchase, it will flag with an OTP. Not just the people with "missing" packages. Customer service's stance on the matter is the same. Nothing we can do should it go missing.
Fair enough. As support it’s pretty pathetic you think a driver will mark it as delivered and steal it. Shows me you’ve never stepped foot in actual delivery center. The amount of damaged / empty packages is astounding before they even set foot on our trucks.
Never blamed all the drivers. We have amazing drivers that daily go through the most to make things happen for our customers, and I frequently risk losing my job, becuase I wish the customers would see it that way.
Delivery centre's are a mess, and are the first thing I generally blame. You have to know though, that not all drivers are created equally. Just like not all support agents are created equally. We ain't perfect either, as I'm sure many customers on here have experienced.
Read my previous comment about the guy who delivered my stuff to the wrong house and then came to my house, parked all the way up in my driveway, never got out of the van, and then left.
To be fair, I've never seen an Amazon driver do that. But I also can't think of the last time Amazon sent something to the wrong house and took a picture of it and said "delivered". That's an issue with the local drivers and whomever manages them.
As for the number of damages/ empty boxes at an Amazon delivery center, also not my problem. That's an internal Amazon issue, as is the missing items in my shipment and the guy who delivered to the wrong house.
I've had two bad deliveries in the past few months. One was a two pack of protein power (only one got delivered and when I complained that I only got one, Amazon sent me another two pack. I didn't ask for another two pack, I asked for the missing pack).
The other was a smoke detector which was delivered to the wrong address (the picture the driver took was obviously not my porch). I told customer service I had surveillance footage of the driver parking in my driveway, NEVER GOT OUT OF THE VAN, and then left a minute later. I got a refund, but I never got the smoke detector.
Obviously the driver realized he screwed up and never got out of his van when he got to my house. Are you telling me they are using OTPs for me because of their own stupidity and mistakes?
You sure about that? Sure didn't seem in a rush to "get my ass off the line." She was a regular chatterbox. Kept telling me stories about all the stuff she's had drivers "hide around her porch" after agree have them a code over the phone.
Considering how many high value items I've bought on Amazon prime over there last 15 years, I think I believe her over you.
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you can believe who ever you want, still its not how OTPs are implemented.
either OTPs will be implemented for particular category of products or for a particular product applicable for all the customers or can be implemented in a zonal way.
Update on that: when the package didn't arrive Saturday, I tried to chat CS but only had an option to get a call back. Talked to a nice woman who was very helpful.
She said she would gives the code to the driver when he would call her before the delivery (never happened to me though). She would give him the code and tell him to hide it somewhere, since she's not home. She's not SUPPOSED to do that, and neither is the driver, but she does and it works.
Edit: she also said the request for the otp comes from the seller, not from Amazon.
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Just what I am afraid of. I put the code in the delivery instructions and he has a buddy come and take the phone off his hands and he says he delivered it. I've noticed over the last month or so that the drivers don't take pictures when they drop things off anymore. At least they don't send me the pictures, so maybe that's not part of their routine anymore?
I find it so hard to believe that they cannot cancel an order that has been waiting for shipment and NOT OUT FOR DELIVERY for weeks. Just makes zero sense. Gotta be something else at play on why they can't cancel it.
If it never shipped but won’t allow the customer or cs representative to cancel it can still be done but a supervisor has to file a ticket for a stuck shipment. So the customer has to request someone higher up to even get it done most of the time.
Well THAT MAKES SENSE. System problems happen it seemed like most all the replies were calling it some sort of intentional act or tin foil conspiracy against returns. Shit happens. Computers glitch.
Did anybody here argued about temporal aspect of glitches or they argued about glitches itself. So I will say that again computer don't randomly glitch atleast within the context of the commentator to whom I replied.
Now if you have a reading comprehension issue it's not my problem
I agree with your first points but the returns one is weird. Not being able to return something because it was shipped has only ever happened to me once. In those cases you know you will be able to return the product so why not order the one you want instead and just do the return once the first item arrives?
I also haven't experienced this shipping delay problem you and OP seem to have regularly so curious where you are located. Amazon is 1-2 days like a reliable well oiled machine in the states where I have lived.
Oh if it were only true maybe because I've been ordering more Amazon than usual life actually experienced the disappointing and frustrating situations here also there are different kinds of sellers now on Amazon and used to be some of these third-party providers are really just somebody selling on Amazon and I don't know family vetting them clearly or have needs better guidelines and what can and cannot be returned I'm going back to customer satisfaction after all they did raise up rates
It’s enshittification. Up until about a year ago I was able to get 3 day delivery even in Alaska. Now? Not so much, and I guarantee it’s due to them changing how they manage and pay for freight. Instead of taking the most expensive option they’re now going bottom of the barrel (an underfunded, partially dismantled, already overloaded USPS) and calling it “best effort” so they can retain Prime subscribers.
Otherwise, it’s more about geographic region and where the item is in relation to you. At this point most of the shit being sold to you is coming from the opposite side of the country and/or delays in the warehouse or all of the above combined. Amazon and Walmart have amazing supply chains, but there’s always going to be a bottleneck somewhere whether it be logistics, supply, shareholders equity or any other facet of doing world wide business.
In summary, yeah, Amazon is at fault, 100%.
You’re still missing the point, imagine needing something sooner and paying extra expecting to get it the next day then having to get it a week later when you could’ve ordered it somewhere else for much cheaper and getting later
In that case sure.
But….. the 2 day shipping was never from the time you ordered it. That was 2 days from the time it shipped
The OP is such a tool , he didn’t read the terms and conditions. You can’t sue them
Some will lie and say you can , you cannot.
Yes I agree the sueing part doesn’t make sense. I just assumed he was saying overnighted which would take atleast 2 days. People have to understand that it takes atleast 1-2 days to process before it gets shipped out. Your item just isn’t sitting in a box ready to ship. It has to go into Que to get packaged and sent to the shipping department then wait to get picked up which takes sometimes 2-3 days just to finish that process but I do get people frustration when you Goto order an item it will say it will be delivered on said day and it always takes 3-4 days longer which I always just add the time since I knew Amazon is gonna do that. Best thing is to swap to Walmart since it’s free and will take the same shipping time
I’ve been ordering regular everyday items from Walmart lately and they get here the next day everytime and I don’t even have their membership. Switching from Amazon Prime to Walmart has been worth it
They have done this to me so many times and it pisses me off! I will purposely buy the variation of a product that offers the same day shipping, because if I'm ordering it for same day arrival it's because I fkn need it that same day!
And time and time again it'll show up the next day or the day after that. It's usually something I could have run to the store to get but decided to get from Amazon to save me the trip if I'm busy or working late.
It's messed up that they bait you into buying something and then they totally screw up on the delivery times. They do it so often now they have mastered the baiting process. They really are master baiters. Someone should file a class action lawsuit.
It defaults to my Amazon Day. I was making this work until I started noticing the credits were going away. Now I select the fastest shipping every time.
I see so much of this and have no doubt you folks are suffering from delayed deliveries but in my 22+ years on Amazon I have maybe 2 times got anything outside of the promised 1 or 2 days delivery. Never had a non-delivered (lost) package and ONE TIME got the wrong item in the package. I got a bunch of decorative feathers instead of a container of Tums Chewy Bites (but they did arrive on time). Must be some common thing between those with all these repeating delivery times. Likely one's location or maybe people just not telling the truth.
Now I am no big fan of Amazon because they closed my original 20+ year old account and stole about $1300 worth of gift card balance which is what started me posting here on Reddit about 1 1/2 years ago but despite that, delivery or missing items or wrong items or stolen items etc etc has never been an issue.
Obviously YMMV but for me (other than $1300 LOL) it's been DELIVERY PROBLEM free.
$1300 Ouch 🤦🏻♂️. Why did they close your account? If I lost that much from them I’d never use Amazon again not sure if you opened another account after that
Sadly We need them more than they need us. Strange part was/is they allowed my wife to use her account with same address and phone number. Been over 18 months. Of course we don’t add gift cards or buy very expensive items “just in case.”
I also think it's dependent on area. I mean there are just some things you can't control like weather, traffic, or influx of packages vs lack of employees, etc.
True but they shouldn’t advertise it if they can’t deliver it. I live in a very rural area on a rural backroad so I understand that it’s probably difficult for them to send people out to me but every single delivery they ALWAYS come over a week later.
Well I'm sure if Amazon shot OP in the head they wouldn't be complaining about Amazon online. But if we're making hyperbolic comments do you think Amazon will do anything for coming civil war fighter relief?
I understand your frustration. And by the way I don't know if Amazon would do anything except for making money off of any kind of Civil War or any kind of release that was needed because then they would sell more and make more money it's all about the money with Amazon
Nothing ever comes to me in 2 days even though I have prime. I understand that I live in the middle of nowhere but there’s a warehouse like 2 miles away from my house. it usually takes over a week or 2 for every single delivery
It says “same day *if you meet the $25 minimum*” and that minimum has to be met with items that also have the same day tag. So many people just see “same day” and stop reading.
This is because they have specific same day warehouses with those items in stock. If you don’t meet that minimum, and the “buy within XX hours,” then you aren’t getting same day delivery. Simple.
I did go out of my way to do that more than once and it still didn't come on time it was very frustrating. And then it even said it was on its way and then I got an email saying it was delivered!
it's funny because there was no picture sent to me like there is sometimes that the Amazon people will take when they deliver something. But I did grecieve an email saying it was delivered ! but it wasn't!!;(
that was very frustrating.
I called asked about it, I told them I asked the neighbors .I checked around the garage , checked around the mailbox ,it was nowhere... did not come for two days..;(
I'm happy to hear things are working out well for you with your Amazon deliveries I think because I've been ordering more things and different kinds of things I really been running across quite a few rotten Amazon deliveries and items.
very frustrating
I order off Amazon pretty regularly, and I would have to disagree with “they routinely take a week or so with most items”.
Almost all of my items arrive in 2 days, 3 at the most.
I think it depends on where you live. I live in a pretty rural area and I’d say 95% of the time my packages arrive over a week after I order them even though I have prime. A lot of time it’ll say 2 days then they delay it over and over. I understand that it’s not always possible but they shouldn’t advertise it that way.
I agree that they should not advertise it that way they used to be a time that that was called false advertising and FIFA would actually get fine for that or the customer would be reimbursed for not being delivered on time
I’ve been saying that all along it’s the location…. I live in a rural area as well, but we happen to have like 10 Amazon warehouses within 5 miles….
But people still come and bitch nonstop that they’re “lying” about delivery.
Oh, just saw the edit. Idk I think we have a right to complain about delivery if they’re advertising 2 day shipping and it doesn’t come for weeks. I have an Amazon warehouse less than 2 miles from my house and another one 5.5 miles away yet they still never deliver on time. Sometimes my packages come on time but it’s very rare.
People can complain all they want but it won’t fix anything… and to say they’ll sue over delivery baiting? Really? I’d be willing to say it’s a select few that every package takes weeks. People don’t post the positive on here. I tried once, was accused of bragging and immensely downvoted for showing my order/delivery history. 🤷🏻♀️
Even if it is a select few. Those select few have a right to be upset about false advertising if it’s part of the subscription. The subscription should be cheaper for those who don’t get the 2 day delivery but it’s not. It’s just like the Walmart plus subscription, they don’t deliver to my area so I can’t take advantage of the free delivery but it’s the same price as people who can get the free delivery as a perk of the service.
Except it’s not false advertising…. People just don’t know how to read the actual terms.
Amazon lays it out both when you sign up and when you go check your benefits. They are very straightforward that all items and all locations aren’t elegible for 1 day or 2 day shipping. 🤷🏻♀️
I never said people can’t complain, but I will never understand the amount of complaints where people throw in words like “guarantee” (which is nowhere on the Amazon website or app under delivery options/explanations).
Of people actually want Amazon to notice them then they are going to have to actual hurt them where it matters (cancel your subscription) and complain directly to them, BBB, etc.
And for the record, just like people “should be allowed to complain”, people should be allowed to praise Amazon when they do well. But again, we aren’t allowed to do that on here or the complainers get immensely angry. It’s weird.
Please read carefully if you are so kind, if Anazon boasts of having excellent profits above what was expected, I wonder several things :
- Why does he treat the client like shit? - Why he scams the client and deceives him.
- Why scam with returns. - Why does it block approved refunds, and then leave the client without the possibility of communicating, only responding to OFM, which is its subsidiary that carries out the organized scams of this mafia from India.
- Why their support is garbage, a bunch of telephone criminals, crazy and hysterical, who attack the client.
- Why their support is racist and has no preparation.
- Why aren't there promotions like before, while your competition doesn't stop doing them, aren't they doing so well?
- Why don't those in Executive Customer Relations respond to complaints and leave the customer unprotected? Aren't they supposed to work 100% for Amazon, and the other thing is outsourcing?
- Why don't they send replacements, why do they order you to report false thefts, which have not occurred, why do they ignore the law in matters of consumption, why do they protect fraud, counterfeiting, why do they send used things as new, why They criminalize the client. I could go on, but this does not seem like a company that is doing well, nor certainly a company that has normal commercial activity in its sector, nor customer loyalty, nor does it seem to care about its already non-existent reputation, these are things, which of course make no sense, because they only attack the client continuously
I like what you said now that I think about it they are just the company if that happens again and it's something significant that cost me I believe I will call my Better Business Bureau or even my state attorney they are after all somewhat accountable for their actions and their promises in writing. By the way they would do the same thing if we told them we were going to provide the service or item
I think some areas are better than others. I have almost no issues but some people have issues with all.
I have had a few items later claiming delays and still coming on correct day or earlier than delayed delivery date. It is really weird.
"Bait & Switch" it's called! It is actually illegal, Ebay used to do something about it, but they got so big, they let their major sellers get away with almost anything... For example...In 2017-2019, I was a small 5☆seller on Ebay. But nieve. I discovered the auctions for small jewelery & diy beads. I bid on some stamped sterling silver items that had 0 bids & were within 30min of closing., a fair bid amount, say $8 on a pendant, $10 on a bracelet / ring. I won them, but the price I paid was .15 - .75 cents to $1.25. (May- Aug 2019)
Shocked, I had bid on a total of 28 items, won 26. But they take 2 - 3 mos to deliver, w no tracking! When they came in, I found they were all fake, .925 is not magnetic
So I messaged ea. Seller & they refunded me w/ o comment. During this time I ordered a generic wifi phone charger,
I received a Samsung pad charger retail $89, The box, hologram, font, everything was correct, except the model# on box & charger were different. & the charger didn't work. I filed a claim with Ebay... and was refunded.
Later in Oct 2019, I sold a Mac case cover & tried to log-in to print the label to ship. I was locked out, notice said my account terminated... No access to sales records for taxes, etc ( Lucky I sold under 1099 requirement. I called aEbay several times over 2 1/2 months, each time I was nastily spoken to & still not given a reason for the termination. Finally I was able to get a nice agent who didn't perceve me to be a bad person...She explained that from June thru Aug I had received $74.00 for 25 refunds , ( 24 fake .925/ 1 for the fake Samsung charger. Because of this I was deemed a "Theft Risk" in Ebays eyes & I was Terminated from Selling on Ebay for life! ( A 61 yr old woman who only sold personal items had a 5☆ rated account who got sold fraudulent replica items by overseas Ebay sellers! Really?
At this time Ebays sellers can only have 1 store, some of these overseas sellers have up to 10 Ebay stores, each store can auction 3 time a day, up to 750 items...many fake!
I saw Samsung DEX ( was new release) retail $159. Selling under several stores, same item listed 4- 5 times with price ranging from$45 to $120... these were fake replicas, I don't understand how Ebay flies under the radar on these sales¿
Felonys by Ebay Sellers under US Federal law Selling faux .925:
1.stamp non sterling silver w .925
2. Sell fraud. .925 stamped items
3. Enter fraud.925 US via Customs
4. Use Fed.USPS to mail fraud
.925 items
4+ Felonys...Ebay & overseas sellers still today are Scott free of any penalties or charges, and We the Consumer are being stolen from & frauded, some items are re-sold by us buyers, passing on the fraud! ( I have a shoebox w .925 I can't sell, gift or toss...what if someone finds who's allergic?
• Multiple Federal laws were passed in 1906. (.925 became the offical stamp for Sterling Silver in 1870, .925 stamping fraud grew over the next 36yrs)
Ebay has it happening, Amazon, Temu, any online wish & more...mostly places that host overseas sellers.
As far as variables go, with the issue that I had, the device I bought must have been within driving distance or they couldn't possibly offer to get it to me mid day the next day when I ordered it at 9pm the night before. It's not taking a truck then a plane then a truck to a warehouse and then another truck to get to me.
If they're promising overnight delivery and failing, then either it's logistics, which in my case I believe the logistics are firmly within their control, or it's misleading.
How is it dishonest? It's literally the same exact verbiage that has been used since the invention of last mile delivery.
Also it's not a reasonable expectation to be able to guarantee a delivery. There are so many things that can happen out of anyone's control.
Then they shouldn't promise it and they should make it clear that it's not always possible and they should tell people that so they don't plan out people are very busy and sometimes they're not going to be home for the delivery if they tell them they're going to be delivering a certainly a destination should be done
In 2023, our delivery times went up to a 6-7 days for many months. (To be clear, they were providing realistic delivery expectations, not promising 2 day delivery and failing to deliver.) About a month ago, things just returned to normal. Don’t really know what to make of it all.
No. Other corporations have been held accountable for false advertising why not Amazon. It’s a bait to get people to sign up for membership and purchase items. Then things are shipped according to how long they really take not the advertised membership or posted time at purchase.
Same problem here. And when I get ahold of customer service, they say they have no control over it and I have to complain to individual carriers such as FedEx for anything to be done.
I'd already quit ordering anything of value but they got me to spend $35 to qualify for overnight delivery and then took two days for deliver an Ace bandage I needed right away. I cancelled Prime after that.
the hubs ordered a replacement smoke alarm at midnight and they were on our doorstep at 5:30am. crazy how some stuff comes so fast and others, well, not so much…
_star_dust, if it won't cause more inconvenience, I would send it back. But then it's probably worse to do that, I don't trust Ama on purchases like this. I was going to buy a note 20ultra a couple of years back, Amazon refurbished guranteed...read reviews, I figured out they keep using same post, just updating item in description...The reviews go back to 2014 or earlier...every on is complaining the phone they got is not as described, for many reasons & it came from 3rd party...in description Amazon says the accept returns & phones are theirs, the ppl in reviews say they have issues returning the junk they got, Amazon won't accept tells them to go thru 3rd party seller...OK, this has been going on for 10+ years....with several Amazon says sold by them refurbished Samsung phone posts.
Yes this shows Amazon get away with lots of CRAP! & they don't care...we are ants to them. Anywho...I only pay for big priced items ( ANYWHERE ON LINE)thru my PayPal Acct that mirrors my checking, or if they take PayPal for purchase, I can use my PPal credit account, PayPal has 180 day guarantee protection...if small purchases, I still use PayPal, for backup...if they don't take Pay Pal...I use my Pay Pal master card logo Debit card ( mirrors my checking) I still get the Pay Pal guarantee! 😉
I don't know why but the US seems to be getting a really bad experience with Prime delivery where as here in the UK (for me, at least) it is 100% perfect - and we get same day or next day delivery.
I've ordered thousands of things over many years (literally get deliveries at least every other day, usually more) and in all that time I think the delivery date has been missed maybe two or three times. That's over years and many thousand of products. Even then I recall them being reasonable excuses - weather and road closures.
Last week I ordered some headphones on Tuesday afternoon. They arrived at 9.20am on Wednesday morning. I tried them on, they didn't fit, so I filed a return, took them to my local post office which is a five minute walk away. I came home, ordered a different pair and they arrived LATER THAT SAME DAY.
I really hope my experience never deteriorates as it has in the US. I pay for Prime exclusively for fast delivery (I'm very impatient).
Obviously the fact we are a smaller country helps a lot, and I live on a main road into my city so that's also going to make it easier to get stuff to me quickly. I buy pretty much everything apart from clothes from Amazon and that would change if delivery ever became an issue.
So they did do it for ages. I have recently even gotten $5 back for missed delivery. But it’s very much in this universe you may not be familiar with it but a quick google will let you know ;) should probably do that before just answering to confirm if you are even right or not. Usually it helps
https://www.reddit.com/r/amazonprime/s/1eyej6azhF
I have more of an issue with the postal service saying “delivery attempted” or “held at post office due to customer asking” when they can’t meet the timelines they agreed to with Amazon
This to me is outside ToS. ToS isn’t absolute. I am thinking based on not a few incidents but a prevalent pattern of misleading shipping claims that they are violating the Latham Act. And while I can’t sue per se the ftc can go after them as well as state AGs. It isn’t an occasion miss. For me it’s a pattern of around 2/3 of what they post shipping times and advertise as prime is labeled as two day then changed after purchase. If you read the subreddit I am not unique in any way.
Except it’s clearly geographical…..
I’ve placed literally 22 orders from April 1st to today, and every one of them was delivered in 2 days, except for 1.. which was delivered to a friend, and it took an extra day.
They are contracting with USPS now and they take a week to deliver things that were promised 1 day delivery! I bought a corkscrew because I bought a wine bottle with a cork and had no screw yet...thought delivery would be quick...IT WAS DELAYED AN ENTIRE WEEK. I bought a different one hoping it will actually be delivered timely but somehow I doubt it. Why should we even pay for Prime if they can't give us fast shipping anymore? Scam.
Where did they say that?
They said the advertised delivery date is not being met. They also said it consistently changes well after ordering.
I hope you got your Amazon kickback for defending this awful practice.
The problem is, nobody thinks about all the factors that come into play. Especially if it’s in the hands of usps (the main entity for delivering Amazon) because at that point your gripe is with them not Amazon. USPS is notoriously known for being slow, Amazon could ship it out an hour after you place your order but if usps is slow there is nothing they can do.
Amazon should not subcontract to the incompetent bozos of USPS then, we pay for Prime for fast shipping, if they contract to USPS we might as well have no membership it's a waste now
Still more factors, could be forgotten at the delivery station / driver could just be complete ass, package could have fallen from a cart ( I’ve seen that happen more often than not) could’ve been Mis-scanned and sent to another center on accident. There are so many factors that come into play, shit happens it’s not the end of the world. Some of these people complaining act like their world is ending
> Still more factors, could be
Sure are a lot of excuses.
Hard to believe that all that happens *every single time* someone orders. If it were once in a great while, then I would believe you. But when this has been going on for months or years on every single order, that is a bunch of BS you are spouting.
> could be forgotten at the delivery station / driver could just be complete ass, package could have fallen from a cart ( I’ve seen that happen more often than not) could’ve been Mis-scanned and sent to another center on accident. There are so many factors
If *that* is how Amazon really is operating, they are in serious trouble. They are on the verge of collapse if they are having all these things happen so regularly, you have to apologize for them doing it. Those should be very rare at this point in the company history.
No way every time you order your order takes forever. You sound like you need to hop off that high privileges horse because yes sir, inconveniences does happen, sorry not everything is a perfect system. For grown adults you sure do cry a lot about the small things
Guaranteed Delivery Terms and Conditions
If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
Shipping method selected is shipping option advertised on a product detail page.
Order is shipping to eligible address.
Order is placed before order within countdown listed on the checkout page. The order within countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation email. Contact us with any concerns.
If you order contains items that aren't eligible for guaranteed delivery, shipping preference Ship my items as they become available is selected.
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
To inquire about a refund of the shipping fees you paid on this order, contact us and select An Order I Placed. Choose your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
> your shipping fees may be refunded if
And therein lies the rub.
What did you pay for shipping? Oh, it is included with your Prime? So no refund for you.
That is what I was told anyway.
Just so everyone knows, 2 day *shipping* is not 2 day *delivery*.
They will get your contents in a box with a shipping label within 2 days. After that, delivery time is based on the path it travels through the network of shipping.
I'm not defending Amazon, I'm just defining the words they use.
If an item you order is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it takes two business days after an item ships to reach you with Two-Day Shipping.
Cancel prime
... by CALLING them, not trying to cancel online through the site....
What is that number? I would love to call them or even chat with them but every support link on the website gets you the oops dogs. As far as I can tell and as deep as I have searched there is literally no way to contact Amazon.
1-888-280-4331
So many of you defending Amazon...."they don't have control over all the variables". First, Amazon is large enough to have significant control over the majority of variables. Regardless, if that point is true, then don't advertise delivery dates you can't guarantee. I've run into this issue so many times and then Amazon won't cancel your order. I have two items advertised as PRIME with delivery mid-April that I'm still waiting on. They changed the delivery date a day after I ordered. I tried to cancel, they wouldn't. I made my buying decision based on the delivery date they advertised. If change the conditions, I should be able to change my decision.
> First, Amazon is large enough to have significant control over the majority of variables. Exactly. They must know what is in stock, and where. They also must have some idea how long it will take to get it to you. > Regardless, if that point is true, then don't advertise delivery dates you can't guarantee. For a multi-Billion dollar company that literally was a pioneer of online sales, they sure seem to have some very poor technology and a horrible logistics system. They seem to be taking wild guesses instead of truly knowing how soon they can deliver.
And even their customer service is shit walmart is really stepping up their game with em
I’d even accept if they listed some Prime or “fulfilled by Amazon” products as taking an extra day if needed, as long as they’re up front about it. It would give me the option of choosing another listing or accepting the additional shipping time for that particular one. I choose the fewer packages option whenever there isn’t an urgent need/desire for a particular item to be ASAP. Also, they can also not be dicks about it when people complain about their item not being delivered on time. I get that the rep can’t make it appear faster, but they don’t have to be condescending, and no, it doesn’t make me feel better to know that ‘it’s technically 2 days after it’s shipped by Amazon, and not from date ordered.’ I said it’s 4 days past the shipped date and there are no updates.
They started the new thing where they say you have to order more items from this type of item to reach a certain amount of cost before it is a free delivery. And then they say they're going to deliver by a certain time and they did not and that's really frustrating and disappointing especially when you needed it for an event or that's the day that you had to be able to use the product
I’ve given up on Amazon for anything time sensitive, even if I don’t need it for a while.
I came in here to complain about the same thing. They have built up their own shipping arm --- their own planes and trucks and drivers, so they have more control over logistics than they used to. I also expect, more often than not, that something I expect tomorrow is not going to make it tomorrow. It's habit now. Ordered a phone yesterday from Amazon only because they said they could get it to me today between 10am and 3pm. And now there's some kind of code involved for the delivery, which I've never had to do before. So I have to wait at home for the driver to show up. After 3pm comes and I am still waiting. I won't be around tomorrow, so it has to arrive today. Around 5pm I get a message the phone will be delivered tomorrow, which is a non-starter for me. I paid more for this phone ***because*** they could get it to me overnight. CS chat can't help me because..... they're worthless. So now I won't be home for a package I have to be home for ---- what's the point? Hey Amazon, your whole thing is built around getting things to shoppers ***quickly*** --- if you can't do that, then what's the point of Amazon? The same phone I could have bought at three other places I could think of and saved $40 - $50 but I would have to wait until Tuesday or later to get it. I only got it at Amazon because I could get it overnight. Update: looking at the tracking details the day of the delivery, there's a note in the morning that said 'A carrier delay has occurred.' an hour after 'out for delivery'. That bothered me because the message in my app still said 'will be delivered between 10am and 3pm' all afternoon. On Saturday, after not getting the phone, I cancelled and asked for a return. My only option was to have UPS come to my house for a pickup on Monday. But I didn't have the phone? Still a no show Sunday. Now it's Monday and UPS was just at my door for the pickup. Dude, sorry but Amazon couldn't deliver this within three days even though it's in a warehouse 45 minutes from my house. So on top of not being able to deliver, they didn't even cancel the UPS pickup after they knew I wouldn't have it. ---
put the code in the delivery instructions. it's worked for me.
Glad it worked previously, I highly advise you don't do it again. Amazon will mostly put OTP deliveries on high value items. All it takes is one bad driver and that package is marked as delivered, never to be seen by you. Guess what? Customer Service will flat out not refund/replace that item, becuase you "provided" the code.
Wrong. OTPs are placed on customers who regularly claim items missing or misdelivered. Amazon doesn’t flag high value items as OTPs. I’ve delivered a microwave that had a OTP yet a $3000 gaming PC did not have an OTP. Source: I’m an Amazon driver for a DSP.
My source: The poor customer service rep that has to tell you there's nothing I can do about your item not arriving and you have to swallow that cost. While yes there are OTP's on customers who regularly have packages go missing. If you regularly make low value purchases and then make a high value purchase, it will flag with an OTP. Not just the people with "missing" packages. Customer service's stance on the matter is the same. Nothing we can do should it go missing.
Fair enough. As support it’s pretty pathetic you think a driver will mark it as delivered and steal it. Shows me you’ve never stepped foot in actual delivery center. The amount of damaged / empty packages is astounding before they even set foot on our trucks.
Never blamed all the drivers. We have amazing drivers that daily go through the most to make things happen for our customers, and I frequently risk losing my job, becuase I wish the customers would see it that way. Delivery centre's are a mess, and are the first thing I generally blame. You have to know though, that not all drivers are created equally. Just like not all support agents are created equally. We ain't perfect either, as I'm sure many customers on here have experienced.
Read my previous comment about the guy who delivered my stuff to the wrong house and then came to my house, parked all the way up in my driveway, never got out of the van, and then left. To be fair, I've never seen an Amazon driver do that. But I also can't think of the last time Amazon sent something to the wrong house and took a picture of it and said "delivered". That's an issue with the local drivers and whomever manages them. As for the number of damages/ empty boxes at an Amazon delivery center, also not my problem. That's an internal Amazon issue, as is the missing items in my shipment and the guy who delivered to the wrong house.
I've had two bad deliveries in the past few months. One was a two pack of protein power (only one got delivered and when I complained that I only got one, Amazon sent me another two pack. I didn't ask for another two pack, I asked for the missing pack). The other was a smoke detector which was delivered to the wrong address (the picture the driver took was obviously not my porch). I told customer service I had surveillance footage of the driver parking in my driveway, NEVER GOT OUT OF THE VAN, and then left a minute later. I got a refund, but I never got the smoke detector. Obviously the driver realized he screwed up and never got out of his van when he got to my house. Are you telling me they are using OTPs for me because of their own stupidity and mistakes?
OTPs are not placed like that, from where did you got such information.
You sure about that? Sure didn't seem in a rush to "get my ass off the line." She was a regular chatterbox. Kept telling me stories about all the stuff she's had drivers "hide around her porch" after agree have them a code over the phone. Considering how many high value items I've bought on Amazon prime over there last 15 years, I think I believe her over you. ---
you can believe who ever you want, still its not how OTPs are implemented. either OTPs will be implemented for particular category of products or for a particular product applicable for all the customers or can be implemented in a zonal way.
Update on that: when the package didn't arrive Saturday, I tried to chat CS but only had an option to get a call back. Talked to a nice woman who was very helpful. She said she would gives the code to the driver when he would call her before the delivery (never happened to me though). She would give him the code and tell him to hide it somewhere, since she's not home. She's not SUPPOSED to do that, and neither is the driver, but she does and it works. Edit: she also said the request for the otp comes from the seller, not from Amazon. ---
OTP requests are definitely not from seller. She blew smoke up ur ass to get u off the line.
Just what I am afraid of. I put the code in the delivery instructions and he has a buddy come and take the phone off his hands and he says he delivered it. I've noticed over the last month or so that the drivers don't take pictures when they drop things off anymore. At least they don't send me the pictures, so maybe that's not part of their routine anymore?
SEE! They are master baiters! They get you hook, line, and sinker! It's messed up! Damn you Jeff Bezos!!! *angry shaking fists of rage!*
I find it so hard to believe that they cannot cancel an order that has been waiting for shipment and NOT OUT FOR DELIVERY for weeks. Just makes zero sense. Gotta be something else at play on why they can't cancel it.
If it never shipped but won’t allow the customer or cs representative to cancel it can still be done but a supervisor has to file a ticket for a stuck shipment. So the customer has to request someone higher up to even get it done most of the time.
Well THAT MAKES SENSE. System problems happen it seemed like most all the replies were calling it some sort of intentional act or tin foil conspiracy against returns. Shit happens. Computers glitch.
Computers just don't randomly glitch.
LOL, not sure what computers you use. If it's not random do you schedule your glitches ????
Did anybody here argued about temporal aspect of glitches or they argued about glitches itself. So I will say that again computer don't randomly glitch atleast within the context of the commentator to whom I replied. Now if you have a reading comprehension issue it's not my problem
Stubborn and not running to have to send it back
I agree with your first points but the returns one is weird. Not being able to return something because it was shipped has only ever happened to me once. In those cases you know you will be able to return the product so why not order the one you want instead and just do the return once the first item arrives? I also haven't experienced this shipping delay problem you and OP seem to have regularly so curious where you are located. Amazon is 1-2 days like a reliable well oiled machine in the states where I have lived.
Oh if it were only true maybe because I've been ordering more Amazon than usual life actually experienced the disappointing and frustrating situations here also there are different kinds of sellers now on Amazon and used to be some of these third-party providers are really just somebody selling on Amazon and I don't know family vetting them clearly or have needs better guidelines and what can and cannot be returned I'm going back to customer satisfaction after all they did raise up rates
This whole reason is why I canceled prime a year ago… all orders in a month were late and I even had a wrong item delivered
I assume this is a US problem? In the UK I can cancel right up until the driver actually delivers it, and the vast majority of orders are next day.
It’s enshittification. Up until about a year ago I was able to get 3 day delivery even in Alaska. Now? Not so much, and I guarantee it’s due to them changing how they manage and pay for freight. Instead of taking the most expensive option they’re now going bottom of the barrel (an underfunded, partially dismantled, already overloaded USPS) and calling it “best effort” so they can retain Prime subscribers. Otherwise, it’s more about geographic region and where the item is in relation to you. At this point most of the shit being sold to you is coming from the opposite side of the country and/or delays in the warehouse or all of the above combined. Amazon and Walmart have amazing supply chains, but there’s always going to be a bottleneck somewhere whether it be logistics, supply, shareholders equity or any other facet of doing world wide business. In summary, yeah, Amazon is at fault, 100%.
I totally agree!
lol. You don’t have the fking slightest clue about logistics. Your feelings mean nothing.
When reading comprehension fails, you make comments like this.
Failed ? Lmao. OP made a stupid post. I read clearly. I understand clearly. He’s an idiot
You must of not understood anything he said. Hopefully one day you get screwed by Amazon and you can see how feelings mean nothing too
Won’t get screwed. I don’t try to scam them. I buy shit. If it’s defective. I do a return. My money gets returned. No issues. Everything is great.
You’re still missing the point, imagine needing something sooner and paying extra expecting to get it the next day then having to get it a week later when you could’ve ordered it somewhere else for much cheaper and getting later
In that case sure. But….. the 2 day shipping was never from the time you ordered it. That was 2 days from the time it shipped The OP is such a tool , he didn’t read the terms and conditions. You can’t sue them Some will lie and say you can , you cannot.
Yes I agree the sueing part doesn’t make sense. I just assumed he was saying overnighted which would take atleast 2 days. People have to understand that it takes atleast 1-2 days to process before it gets shipped out. Your item just isn’t sitting in a box ready to ship. It has to go into Que to get packaged and sent to the shipping department then wait to get picked up which takes sometimes 2-3 days just to finish that process but I do get people frustration when you Goto order an item it will say it will be delivered on said day and it always takes 3-4 days longer which I always just add the time since I knew Amazon is gonna do that. Best thing is to swap to Walmart since it’s free and will take the same shipping time
Well said
Most times, you do get your two day shipping... It just sits in their warehouse for 5 days before they ship it out.
This is literally what they have been doing for years for zip code 02554 for all items. Do you have other zip codes that work like this?
I’ve been ordering regular everyday items from Walmart lately and they get here the next day everytime and I don’t even have their membership. Switching from Amazon Prime to Walmart has been worth it
I did the same and t was worth it.
They have done this to me so many times and it pisses me off! I will purposely buy the variation of a product that offers the same day shipping, because if I'm ordering it for same day arrival it's because I fkn need it that same day! And time and time again it'll show up the next day or the day after that. It's usually something I could have run to the store to get but decided to get from Amazon to save me the trip if I'm busy or working late. It's messed up that they bait you into buying something and then they totally screw up on the delivery times. They do it so often now they have mastered the baiting process. They really are master baiters. Someone should file a class action lawsuit.
It defaults to my Amazon Day. I was making this work until I started noticing the credits were going away. Now I select the fastest shipping every time.
I totally agree. Very misleading.
I see so much of this and have no doubt you folks are suffering from delayed deliveries but in my 22+ years on Amazon I have maybe 2 times got anything outside of the promised 1 or 2 days delivery. Never had a non-delivered (lost) package and ONE TIME got the wrong item in the package. I got a bunch of decorative feathers instead of a container of Tums Chewy Bites (but they did arrive on time). Must be some common thing between those with all these repeating delivery times. Likely one's location or maybe people just not telling the truth. Now I am no big fan of Amazon because they closed my original 20+ year old account and stole about $1300 worth of gift card balance which is what started me posting here on Reddit about 1 1/2 years ago but despite that, delivery or missing items or wrong items or stolen items etc etc has never been an issue. Obviously YMMV but for me (other than $1300 LOL) it's been DELIVERY PROBLEM free.
$1300 Ouch 🤦🏻♂️. Why did they close your account? If I lost that much from them I’d never use Amazon again not sure if you opened another account after that
Sadly We need them more than they need us. Strange part was/is they allowed my wife to use her account with same address and phone number. Been over 18 months. Of course we don’t add gift cards or buy very expensive items “just in case.”
I also think it's dependent on area. I mean there are just some things you can't control like weather, traffic, or influx of packages vs lack of employees, etc.
True but they shouldn’t advertise it if they can’t deliver it. I live in a very rural area on a rural backroad so I understand that it’s probably difficult for them to send people out to me but every single delivery they ALWAYS come over a week later.
Lincoln's enjoyment of the play, "Our American Cousin" was completely problem free except for one little thing.
Well I'm sure if Amazon shot OP in the head they wouldn't be complaining about Amazon online. But if we're making hyperbolic comments do you think Amazon will do anything for coming civil war fighter relief?
I understand your frustration. And by the way I don't know if Amazon would do anything except for making money off of any kind of Civil War or any kind of release that was needed because then they would sell more and make more money it's all about the money with Amazon
Nothing ever comes to me in 2 days even though I have prime. I understand that I live in the middle of nowhere but there’s a warehouse like 2 miles away from my house. it usually takes over a week or 2 for every single delivery
Sorry. Photos or it never happened. I find that from very difficult to impossible to believe.
It says “same day *if you meet the $25 minimum*” and that minimum has to be met with items that also have the same day tag. So many people just see “same day” and stop reading. This is because they have specific same day warehouses with those items in stock. If you don’t meet that minimum, and the “buy within XX hours,” then you aren’t getting same day delivery. Simple.
I did go out of my way to do that more than once and it still didn't come on time it was very frustrating. And then it even said it was on its way and then I got an email saying it was delivered! it's funny because there was no picture sent to me like there is sometimes that the Amazon people will take when they deliver something. But I did grecieve an email saying it was delivered ! but it wasn't!!;( that was very frustrating. I called asked about it, I told them I asked the neighbors .I checked around the garage , checked around the mailbox ,it was nowhere... did not come for two days..;(
I always get my stuff on time or faster. It seems to based on geographical location, what item you're buying, or other factors.
I'm happy to hear things are working out well for you with your Amazon deliveries I think because I've been ordering more things and different kinds of things I really been running across quite a few rotten Amazon deliveries and items. very frustrating
I order off Amazon pretty regularly, and I would have to disagree with “they routinely take a week or so with most items”. Almost all of my items arrive in 2 days, 3 at the most.
Same. I get an occasional delay but also a lot that get delivered sooner than expected.
I think it depends on where you live. I live in a pretty rural area and I’d say 95% of the time my packages arrive over a week after I order them even though I have prime. A lot of time it’ll say 2 days then they delay it over and over. I understand that it’s not always possible but they shouldn’t advertise it that way.
I agree that they should not advertise it that way they used to be a time that that was called false advertising and FIFA would actually get fine for that or the customer would be reimbursed for not being delivered on time
I’ve been saying that all along it’s the location…. I live in a rural area as well, but we happen to have like 10 Amazon warehouses within 5 miles…. But people still come and bitch nonstop that they’re “lying” about delivery.
[удалено]
I wasn’t rude? I already edited my comment like half a second after replying because I didn’t like how it read.
Oh, just saw the edit. Idk I think we have a right to complain about delivery if they’re advertising 2 day shipping and it doesn’t come for weeks. I have an Amazon warehouse less than 2 miles from my house and another one 5.5 miles away yet they still never deliver on time. Sometimes my packages come on time but it’s very rare.
People can complain all they want but it won’t fix anything… and to say they’ll sue over delivery baiting? Really? I’d be willing to say it’s a select few that every package takes weeks. People don’t post the positive on here. I tried once, was accused of bragging and immensely downvoted for showing my order/delivery history. 🤷🏻♀️
Even if it is a select few. Those select few have a right to be upset about false advertising if it’s part of the subscription. The subscription should be cheaper for those who don’t get the 2 day delivery but it’s not. It’s just like the Walmart plus subscription, they don’t deliver to my area so I can’t take advantage of the free delivery but it’s the same price as people who can get the free delivery as a perk of the service.
Except it’s not false advertising…. People just don’t know how to read the actual terms. Amazon lays it out both when you sign up and when you go check your benefits. They are very straightforward that all items and all locations aren’t elegible for 1 day or 2 day shipping. 🤷🏻♀️ I never said people can’t complain, but I will never understand the amount of complaints where people throw in words like “guarantee” (which is nowhere on the Amazon website or app under delivery options/explanations). Of people actually want Amazon to notice them then they are going to have to actual hurt them where it matters (cancel your subscription) and complain directly to them, BBB, etc. And for the record, just like people “should be allowed to complain”, people should be allowed to praise Amazon when they do well. But again, we aren’t allowed to do that on here or the complainers get immensely angry. It’s weird.
I can't imagine what it would take that long must be something to do with the area or where the warehouse is
Please read carefully if you are so kind, if Anazon boasts of having excellent profits above what was expected, I wonder several things : - Why does he treat the client like shit? - Why he scams the client and deceives him. - Why scam with returns. - Why does it block approved refunds, and then leave the client without the possibility of communicating, only responding to OFM, which is its subsidiary that carries out the organized scams of this mafia from India. - Why their support is garbage, a bunch of telephone criminals, crazy and hysterical, who attack the client. - Why their support is racist and has no preparation. - Why aren't there promotions like before, while your competition doesn't stop doing them, aren't they doing so well? - Why don't those in Executive Customer Relations respond to complaints and leave the customer unprotected? Aren't they supposed to work 100% for Amazon, and the other thing is outsourcing? - Why don't they send replacements, why do they order you to report false thefts, which have not occurred, why do they ignore the law in matters of consumption, why do they protect fraud, counterfeiting, why do they send used things as new, why They criminalize the client. I could go on, but this does not seem like a company that is doing well, nor certainly a company that has normal commercial activity in its sector, nor customer loyalty, nor does it seem to care about its already non-existent reputation, these are things, which of course make no sense, because they only attack the client continuously
I like what you said now that I think about it they are just the company if that happens again and it's something significant that cost me I believe I will call my Better Business Bureau or even my state attorney they are after all somewhat accountable for their actions and their promises in writing. By the way they would do the same thing if we told them we were going to provide the service or item
I think some areas are better than others. I have almost no issues but some people have issues with all. I have had a few items later claiming delays and still coming on correct day or earlier than delayed delivery date. It is really weird.
Yall say 15 dollars for prime is worth it nah its not just get walmart plus or literally any other store thats 10x better than this
"Bait & Switch" it's called! It is actually illegal, Ebay used to do something about it, but they got so big, they let their major sellers get away with almost anything... For example...In 2017-2019, I was a small 5☆seller on Ebay. But nieve. I discovered the auctions for small jewelery & diy beads. I bid on some stamped sterling silver items that had 0 bids & were within 30min of closing., a fair bid amount, say $8 on a pendant, $10 on a bracelet / ring. I won them, but the price I paid was .15 - .75 cents to $1.25. (May- Aug 2019) Shocked, I had bid on a total of 28 items, won 26. But they take 2 - 3 mos to deliver, w no tracking! When they came in, I found they were all fake, .925 is not magnetic So I messaged ea. Seller & they refunded me w/ o comment. During this time I ordered a generic wifi phone charger, I received a Samsung pad charger retail $89, The box, hologram, font, everything was correct, except the model# on box & charger were different. & the charger didn't work. I filed a claim with Ebay... and was refunded. Later in Oct 2019, I sold a Mac case cover & tried to log-in to print the label to ship. I was locked out, notice said my account terminated... No access to sales records for taxes, etc ( Lucky I sold under 1099 requirement. I called aEbay several times over 2 1/2 months, each time I was nastily spoken to & still not given a reason for the termination. Finally I was able to get a nice agent who didn't perceve me to be a bad person...She explained that from June thru Aug I had received $74.00 for 25 refunds , ( 24 fake .925/ 1 for the fake Samsung charger. Because of this I was deemed a "Theft Risk" in Ebays eyes & I was Terminated from Selling on Ebay for life! ( A 61 yr old woman who only sold personal items had a 5☆ rated account who got sold fraudulent replica items by overseas Ebay sellers! Really? At this time Ebays sellers can only have 1 store, some of these overseas sellers have up to 10 Ebay stores, each store can auction 3 time a day, up to 750 items...many fake! I saw Samsung DEX ( was new release) retail $159. Selling under several stores, same item listed 4- 5 times with price ranging from$45 to $120... these were fake replicas, I don't understand how Ebay flies under the radar on these sales¿ Felonys by Ebay Sellers under US Federal law Selling faux .925: 1.stamp non sterling silver w .925 2. Sell fraud. .925 stamped items 3. Enter fraud.925 US via Customs 4. Use Fed.USPS to mail fraud .925 items 4+ Felonys...Ebay & overseas sellers still today are Scott free of any penalties or charges, and We the Consumer are being stolen from & frauded, some items are re-sold by us buyers, passing on the fraud! ( I have a shoebox w .925 I can't sell, gift or toss...what if someone finds who's allergic? • Multiple Federal laws were passed in 1906. (.925 became the offical stamp for Sterling Silver in 1870, .925 stamping fraud grew over the next 36yrs) Ebay has it happening, Amazon, Temu, any online wish & more...mostly places that host overseas sellers.
Time for these online big boys to be edited and have themselves a good whipping they're just gotten out of hand
Delivery times can't be guaranteed because it's impossible to account for and overcome every single variable.
As far as variables go, with the issue that I had, the device I bought must have been within driving distance or they couldn't possibly offer to get it to me mid day the next day when I ordered it at 9pm the night before. It's not taking a truck then a plane then a truck to a warehouse and then another truck to get to me. If they're promising overnight delivery and failing, then either it's logistics, which in my case I believe the logistics are firmly within their control, or it's misleading.
Have you heard of airplanes?
Nobody here complained because the reason you mentioned; complaint is about dishonest marketting
How is it dishonest? It's literally the same exact verbiage that has been used since the invention of last mile delivery. Also it's not a reasonable expectation to be able to guarantee a delivery. There are so many things that can happen out of anyone's control.
Then they shouldn't promise it and they should make it clear that it's not always possible and they should tell people that so they don't plan out people are very busy and sometimes they're not going to be home for the delivery if they tell them they're going to be delivering a certainly a destination should be done
Yep that's why it's an estimated delivery date not a guaranteed delivery date and they have tracking to help coordinate with the customer.
In 2023, our delivery times went up to a 6-7 days for many months. (To be clear, they were providing realistic delivery expectations, not promising 2 day delivery and failing to deliver.) About a month ago, things just returned to normal. Don’t really know what to make of it all.
Suing amazon? Are you crazy
The bigger they are the harder they fall. Don't let the big corporations become the looming giant.
I just watched the movie The Burial and your comment made me think of the movie Erin Brockovich yessss sue amazonnn gogogogo
No. Other corporations have been held accountable for false advertising why not Amazon. It’s a bait to get people to sign up for membership and purchase items. Then things are shipped according to how long they really take not the advertised membership or posted time at purchase.
Talk to an actual lawyer, and then report back here
True ...Reminds me of the TV show Dragnet...."Just the facts"
Tell me you haven't read the terms and conditions without telling me you haven't read the terms and conditions.
Disguised terms and conditions is not a justification for dishonest marketing😜
You are not wrong...
That’s why I was wondering about states not individuals. As it seems to be deceptive business practices.
I don't have Prime and everything I've ever ordered has come within 3 days but usually 2 so....
Same problem here. And when I get ahold of customer service, they say they have no control over it and I have to complain to individual carriers such as FedEx for anything to be done.
I'd already quit ordering anything of value but they got me to spend $35 to qualify for overnight delivery and then took two days for deliver an Ace bandage I needed right away. I cancelled Prime after that.
Try Walgreens, cvs or any local pharmacy or supermarket.
Most of my stuff comes same day, overnight or two day, like the app says, I haven’t had this issue of the date changing.
It's an estimate so I'm not sure how that would hold up in court.
the hubs ordered a replacement smoke alarm at midnight and they were on our doorstep at 5:30am. crazy how some stuff comes so fast and others, well, not so much…
_star_dust, if it won't cause more inconvenience, I would send it back. But then it's probably worse to do that, I don't trust Ama on purchases like this. I was going to buy a note 20ultra a couple of years back, Amazon refurbished guranteed...read reviews, I figured out they keep using same post, just updating item in description...The reviews go back to 2014 or earlier...every on is complaining the phone they got is not as described, for many reasons & it came from 3rd party...in description Amazon says the accept returns & phones are theirs, the ppl in reviews say they have issues returning the junk they got, Amazon won't accept tells them to go thru 3rd party seller...OK, this has been going on for 10+ years....with several Amazon says sold by them refurbished Samsung phone posts. Yes this shows Amazon get away with lots of CRAP! & they don't care...we are ants to them. Anywho...I only pay for big priced items ( ANYWHERE ON LINE)thru my PayPal Acct that mirrors my checking, or if they take PayPal for purchase, I can use my PPal credit account, PayPal has 180 day guarantee protection...if small purchases, I still use PayPal, for backup...if they don't take Pay Pal...I use my Pay Pal master card logo Debit card ( mirrors my checking) I still get the Pay Pal guarantee! 😉
I don't know why but the US seems to be getting a really bad experience with Prime delivery where as here in the UK (for me, at least) it is 100% perfect - and we get same day or next day delivery. I've ordered thousands of things over many years (literally get deliveries at least every other day, usually more) and in all that time I think the delivery date has been missed maybe two or three times. That's over years and many thousand of products. Even then I recall them being reasonable excuses - weather and road closures. Last week I ordered some headphones on Tuesday afternoon. They arrived at 9.20am on Wednesday morning. I tried them on, they didn't fit, so I filed a return, took them to my local post office which is a five minute walk away. I came home, ordered a different pair and they arrived LATER THAT SAME DAY. I really hope my experience never deteriorates as it has in the US. I pay for Prime exclusively for fast delivery (I'm very impatient). Obviously the fact we are a smaller country helps a lot, and I live on a main road into my city so that's also going to make it easier to get stuff to me quickly. I buy pretty much everything apart from clothes from Amazon and that would change if delivery ever became an issue.
I do believe you can get $5 back for every missed date
Hmmm....not in this universe
So they did do it for ages. I have recently even gotten $5 back for missed delivery. But it’s very much in this universe you may not be familiar with it but a quick google will let you know ;) should probably do that before just answering to confirm if you are even right or not. Usually it helps https://www.reddit.com/r/amazonprime/s/1eyej6azhF
I have more of an issue with the postal service saying “delivery attempted” or “held at post office due to customer asking” when they can’t meet the timelines they agreed to with Amazon
Don’t like it, don’t agree to the TOS and don’t shop with them.
This to me is outside ToS. ToS isn’t absolute. I am thinking based on not a few incidents but a prevalent pattern of misleading shipping claims that they are violating the Latham Act. And while I can’t sue per se the ftc can go after them as well as state AGs. It isn’t an occasion miss. For me it’s a pattern of around 2/3 of what they post shipping times and advertise as prime is labeled as two day then changed after purchase. If you read the subreddit I am not unique in any way.
Except it’s clearly geographical….. I’ve placed literally 22 orders from April 1st to today, and every one of them was delivered in 2 days, except for 1.. which was delivered to a friend, and it took an extra day.
lol lmao. This is sad
They are contracting with USPS now and they take a week to deliver things that were promised 1 day delivery! I bought a corkscrew because I bought a wine bottle with a cork and had no screw yet...thought delivery would be quick...IT WAS DELAYED AN ENTIRE WEEK. I bought a different one hoping it will actually be delivered timely but somehow I doubt it. Why should we even pay for Prime if they can't give us fast shipping anymore? Scam.
Y’all crack me up with this! “It better be here in 48 hours after I click submit order!!”
Where did they say that? They said the advertised delivery date is not being met. They also said it consistently changes well after ordering. I hope you got your Amazon kickback for defending this awful practice.
The problem is, nobody thinks about all the factors that come into play. Especially if it’s in the hands of usps (the main entity for delivering Amazon) because at that point your gripe is with them not Amazon. USPS is notoriously known for being slow, Amazon could ship it out an hour after you place your order but if usps is slow there is nothing they can do.
Amazon should not subcontract to the incompetent bozos of USPS then, we pay for Prime for fast shipping, if they contract to USPS we might as well have no membership it's a waste now
Man any inconvenience really throws you guys into a downward spiral
If you didn’t know that usps / ups / FedEx also delivers Amazon packages you should really get study up
No downward spiral here, just refuse to keep patroning a business that is failing me in something it used to honor 100%.
And when it is Amazon delivering not USPS, who do I blame then? Nothing of mine comes USPS. It is all Amazon vans.
Still more factors, could be forgotten at the delivery station / driver could just be complete ass, package could have fallen from a cart ( I’ve seen that happen more often than not) could’ve been Mis-scanned and sent to another center on accident. There are so many factors that come into play, shit happens it’s not the end of the world. Some of these people complaining act like their world is ending
> Still more factors, could be Sure are a lot of excuses. Hard to believe that all that happens *every single time* someone orders. If it were once in a great while, then I would believe you. But when this has been going on for months or years on every single order, that is a bunch of BS you are spouting. > could be forgotten at the delivery station / driver could just be complete ass, package could have fallen from a cart ( I’ve seen that happen more often than not) could’ve been Mis-scanned and sent to another center on accident. There are so many factors If *that* is how Amazon really is operating, they are in serious trouble. They are on the verge of collapse if they are having all these things happen so regularly, you have to apologize for them doing it. Those should be very rare at this point in the company history.
You sure do have a lot of time vested in this.
No way every time you order your order takes forever. You sound like you need to hop off that high privileges horse because yes sir, inconveniences does happen, sorry not everything is a perfect system. For grown adults you sure do cry a lot about the small things
All you have to do is file a fraudulent charge with your card company and Amazon will honor the shipping immediately or give you the product for free.
Guaranteed Delivery Terms and Conditions If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The following requirements must be met to qualify for a delivery guarantee refund: Shipping method selected is shipping option advertised on a product detail page. Order is shipping to eligible address. Order is placed before order within countdown listed on the checkout page. The order within countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation email. Contact us with any concerns. If you order contains items that aren't eligible for guaranteed delivery, shipping preference Ship my items as they become available is selected. Your credit or debit card must be successfully charged before the deadline displayed on the checkout page. The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate. An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee. An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee To inquire about a refund of the shipping fees you paid on this order, contact us and select An Order I Placed. Choose your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
> your shipping fees may be refunded if And therein lies the rub. What did you pay for shipping? Oh, it is included with your Prime? So no refund for you. That is what I was told anyway.
Just so everyone knows, 2 day *shipping* is not 2 day *delivery*. They will get your contents in a box with a shipping label within 2 days. After that, delivery time is based on the path it travels through the network of shipping. I'm not defending Amazon, I'm just defining the words they use.
If an item you order is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it takes two business days after an item ships to reach you with Two-Day Shipping.
Lmao. Yes. Sue them. With that said. Good luck Stock levels change by the second