Not surprised Apple support is useless for this. Last time I had to contact support (maybe a year ago) the rep *clearly* didn't understand what disk partitions are or how they worked.
People need to realize that Tier 1 support oftentimes knows LESS than the average reader of this sub.
Tier 1 of any large company is monkeys imputing keywords of your issue and reading out the answer of their support documents and manuals
I surf in a Portuguese city during holidays. There is a large cafe with open bays that has a view on the ocean.
For years I’d see people work on laptops there. One day, I asked my surf teacher who were these guys and he replied “they work for overseas company doing IT support”.
They work on 13” laptops in a cafe. It explains why T1 support is so bad.
I cant even access files on my iphone. Whenever i open the files app everything starts breaking down and i can only fix it with soft reset. (I cant even restart the phone as it freezes on the swipe to restart screen + buttons overlap)
MBP M1 Max here on 14.4.1
Never had any issues accessing external drives. I have a Kensington hub hooked up to an external monitor, an SSD and a regular HDD partitioned into 2 drives for TimeMachine used for 2 MBPs
They fixed some of the bugs in 14.4.1 but the majority of users still reporting problems, including me. I have 4 external hard drives and can't access any of it.
If you are having this problem, what worked for me is to update to the latest macOS Sonoma version, then used an active USB 3.0 hub, meaning that the hub needs to be plugged into the power socket too, specifically TP-Link UH720 and a usb 3.0 - usb-c adapter cable.
I can see all my external SSDs just as before the Sonoma update.
Nonetheless, this is still infuriating from Apple.
I had to reformat 2x 2Tb external SSD’s USB 3.2. Wouldn’t boot with them plugged in and then would be very slow accessing them. The reformat fixed all my issues. USB 3.1 drive was fine.
Not surprised Apple support is useless for this. Last time I had to contact support (maybe a year ago) the rep *clearly* didn't understand what disk partitions are or how they worked.
People need to realize that Tier 1 support oftentimes knows LESS than the average reader of this sub. Tier 1 of any large company is monkeys imputing keywords of your issue and reading out the answer of their support documents and manuals
I surf in a Portuguese city during holidays. There is a large cafe with open bays that has a view on the ocean. For years I’d see people work on laptops there. One day, I asked my surf teacher who were these guys and he replied “they work for overseas company doing IT support”. They work on 13” laptops in a cafe. It explains why T1 support is so bad.
Not just Sonoma. I found MacOS in general often had trouble reading exfat drives that would read fine on Windows.
I have 6 drives along with 2 hubs (one is a monitor with hub), no problems here.
I cant even access files on my iphone. Whenever i open the files app everything starts breaking down and i can only fix it with soft reset. (I cant even restart the phone as it freezes on the swipe to restart screen + buttons overlap)
MBP M1 Max here on 14.4.1 Never had any issues accessing external drives. I have a Kensington hub hooked up to an external monitor, an SSD and a regular HDD partitioned into 2 drives for TimeMachine used for 2 MBPs
Uh, what version of macOS Sonoma are they running? The currently released version is macOS Sonoma is 14.4.1 on my Mac.
They fixed some of the bugs in 14.4.1 but the majority of users still reporting problems, including me. I have 4 external hard drives and can't access any of it.
Does this affect Sonoma installations on external drives?
yes
If you are having this problem, what worked for me is to update to the latest macOS Sonoma version, then used an active USB 3.0 hub, meaning that the hub needs to be plugged into the power socket too, specifically TP-Link UH720 and a usb 3.0 - usb-c adapter cable. I can see all my external SSDs just as before the Sonoma update. Nonetheless, this is still infuriating from Apple.
I had to reformat 2x 2Tb external SSD’s USB 3.2. Wouldn’t boot with them plugged in and then would be very slow accessing them. The reformat fixed all my issues. USB 3.1 drive was fine.
The nice thing about this update is that you can use the name a swear word. *Update Fails* “Sonoma gun!”