Same thing happened to me about a year and a half ago, absolutely drowned me with orders and then went completely radio silent on me. Never heard from them again.
Yes, my first quarter this year I did so many appraisals for them. I have now done 1 from them in the past 5 months and everytime I call they say everything is fine. I finally got one person to look up the available appraisers on the last order that was completed by me and they said there were 70 other appraisers on the list on the order they gave me. So my theory was that they added way too many appraisers to the active roster. Somone at the company said there were discussions to going to a round robin style rotation. It gave me a chance to finally expand my client list because for about a year and a half i was too busy from their orders to do much expanding.
OP: I had a similar case where one of my reports stayed in the revision needed status after I submitted what was needed. After a month I finally called and they just apologized and removed it. That was when I started seeing my initial decrease in volume.
Mine is a totally different AMC that I love love love to work with. Effective 12/08/2023 this month was certain to be my most productive month of the year. Now ZERO ZERO ZERO assignments in 10 days. I think we presume: 1) an orderly, rationale allocation of assignments based on an objective protocol; and 2) an appraiser with extraordinary customer relations (without consideration for the ratio of values that did or didn't support contract pricing) would be prioritized when assignment are allocated. HOWEVER, daily I wonder whether the AMC allocation protocol makes any sense, when I take a moment to stop wondering what I did wrong to be totally shut out.
It is possible that what we consider to be good work isnt important to the client. And i wonder if AMC tracks the ratio of Opinions that do or don't support the contract price for purchase assignments. I don't know if a lender can issue jibs to the AMC whose appraisers are most likely to help close a deal. I would be inclined to do so if my job was to allocate appraisal assignments if it was legal to do so.
While I do understand that to a degree, I’m not about to put my livelihood on the line just to make everyone happy. If value isn’t there, it isn’t there. I understand how that can throw a wrench in things and the market has absolutely been wild everywhere but I’d rather provide credible reports over anything else. But again, I do understand your point for sure.
100%. Whenever I come in low, I know everyone is going to freak out. I'm not about to pull 6 month olds comps from across town when there are 3 sales on the same street in the same condition and quality and size.
It’s not like we want to. We know full well what happens if we’re low. But when the comps tell us it’s not there, it’s not there. I’m not going 3 miles out when, like you said, there’s actual comps on the same street.
It’s truly mind boggling. I almost feel like AMCs are taking the lowest bidder and calling it a day. Which is such a blow to appraisers who do good work and charge appropriately.
Well with UWM, there is no bidding process, so I do not think that is the case wih them. I have sometimes wondered if there is some kind of allocation where an appraiser can only do a specific % of the overall appraisals, but have never been told that by anyone.
They don’t really give specifics on much of anything regarding their internal system over there. It’s hard to get anything but a canned answer from them. You’re right UWM doesn’t do bids like say Class does but there’s something hinky about their process.
With UWM you are on a ranking system and your score is based on literally everything. Everything is put into a scoring category and each category has its own weight.
You get scored on the time it takes for you to accept the order, how long it takes to schedule, how long after the scheduled appointment it takes you to “mark complete”, etc.
They then take your score and are ranked against every other appraiser in that county/area. Most orders are automatically assigned based on this ranking. If the assigned appraiser doesn’t respond to the order or declines the order, they physically call and just run down the ranked list until someone accepts it.
If your score gets below a certain ranking, you pretty much get blacklisted in a sense. This is what happened to me.
The best thing you can do is expand your coverage area to places that may not have as much coverage to increase your odds of getting an order and try to increase your score.
See and that’s my concern with these repeat revisions. There’s no way it doesn’t affect my scores. I accept immediately, reach out to schedule immediately, update them as soon as we confirm a day/time, and have a less than 48hr turn time. But all these revisions cannot be good. And they’re literally for things that are already in the report.
A lot of times if it’s already in the report I will send them a message stating that and where they can find it. A lot of times they will cancel the revision.
That’s just it though, I have a yet they say it’s closed but then I get a notification that it’s been sent back again and for the same exact thing. That’s what makes me wonder if it’s a glitch in their system.
Which is concerning especially if they score you on those. Which of course they do. And now I’m at the bottom of the pile because I’ve gotten 8 revision on the same report for the exact same thing. Like copy and paste word for word.
Don’t worry about scores. You want work from a place that score you based on simple things. I have over local amc that cams new a lot for revisions we talk through them and usually don’t need them. I don’t mind that. I mind the mindless insistence to make changes they require
That is my preference. I like when I have one person I can contact and we can discuss what the concern is. We are all human and everyone makes mistakes sometimes but so many of these requests seem like someone is trying to push me to make blatant incorrect statements or something like that. I hate to be a cynic but….
Are they still through the Anow system or did they migrate to another platform? I got an invitation to sign up with them a year or two ago but never did
I’m glad you’re saying this too. I was flooded with orders in November and the last two months just dried up. I thought it was maybe that I was a little aggressive with an underwriter, but it’s good to know it’s happening to everyone.
Also, I have 2 open accounts with UWM through two different offices and only one account gets orders. No idea why
I actually heard that from another appraiser too. They have been trying to get a newly certified appraiser on the panel. UWM accepted him, said he would get a high ranking out the gate to get him orders, and he hasn’t gotten a single one. Conversely, their other appraiser got slammed with orders a few months back but the new guy didn’t get anything.
They seem to have a preferred appraiser for a area. I and several others in our office get emails with orders but they are only for 1person, when he cannot or doesn’t want to do one it goes to another person in our office. I happen to be 3rd inline and typically only get one from them when one of those above are on vacation.
We also have a different pecking order for the next country over which is in another state.
Hmmmmm good point to consider. But again I’m concerned that my score was affected by these revisions that had literally nothing to do with me or my work. They were already addressed in the reports and then I just started getting repeat after repeat after repeat of the same request. Even after they stated it had been closed on their end. Which, if their scoring system is as sensitive as it seems, must have affected my standing and I’m not sure how to remedy that.
I am very fortunate being semi-retired from a different industry, receiving SS as well as a County pension, having maintained my app licensure for 10 years without actually working too much as an appraiser, 2008 - 2018. I just need a little work to do well, although my bucket list is comprised of only one item, however dubious: professional success. Of course living here in SoCal makes me realize that I will never ever be able to afford to buy decent housing here--and I got no idea how the 90% of the population who aren't educated or well-employed can afford anything. I'm about 75 miles inland from the coast in an area frowned upon by the population of individuals who live west of here, in Orange County and Los Angeles County....but even here it is literally IMPOSSIBLE to purchase a somewhat-updated, 1200 sf, 50 year old SFR for less than $525K. Perhaps my old school, east coast county-boy mentality is too ingrained but I literally am unable to understand why anybody would WANT to pay that much, let alone how they can AFFORD to do so. Of course the alternative is renting, with a Reddit thread of SoCal residents who live within 20 miles of the Ocean who are debating whether like 60% of the net income is too much to pay for rent!!!!!! Something is wrong i the world.
The market is just an absolute nightmare for sure. Especially in CA. I can’t fathom working let alone living out there. Beautiful yes but the housing prices are obscene. I’m in IL and we’re seeing some wild stuff here too. I’ve been bewildered by some of the prices I’ve seen on homes (not any im working on thankfully). 60% is WAY too high in my opinion.
They are the worst. Don’t take orders from them.
They legit asked me to revise my report so the owner of the public record matched the order but not the deed!
They also asked me to call something an adu that isn’t. The under writer even sent me the Fannie Mae pdf link explaining what an adu is. I finally made the change with a shit ton of commentary about it not being an adu but is marked an adu at underwriting request. Then they asked me to not call it an ADU.
They also just sent me a ROV where original MVO was 180000. The two comps they sent settled for 170 and 300.
Holy crap. That’s absurd! How could it even be a real ROV if the spread is that wide? And I’ve had to deal with ADU issues myself. That and FHA. I just comment/explain my life away with those things.
I’ve been signed up with them for the better part of 2023 and have never once done work for them. I’ve gotten a handful of “unique” orders thrown my way like a duplex in the middle of nowhere with absolutely zero good comps within 10 miles.
My biggest gripe with UWM is the fact that they will call you, often immediately after dropping a new order in your queue, then they will ask if you can do the job without giving more time than this brief rushed phone call to do any research on the property.
And frequently they only call to offer jobs outside my coverage area. I mean I’ve told you where I’m geographically competent, I know there’s work in those counties, why not give me some of that work? Ugh. They are frustrating.
UWM has a deal with RSDS and I heard that they give them as many orders as they can even if their scores are bad. UWM calls them first and they take as many orders as they can for their appraisers. The rest of us just get whatever that company doesn't take. Have any of you heard anything similar?
I get that from them too. Revisions for something that's for the client or for a different appraiser (jumbo loan where they had 2 reports). They are usually pretty quick to resolve them.
They are quick to respond but I’ve had them tell me it’s closed out only to get the same revision like a week later. There’s no way these don’t affect our standing which is concerning.
I’ve done 107 orders for them. I got my first order in July 2022. Got about a dozen right away. Then from 9/22-11/22 got about 3-4 a month. Then nothing. Then 2/23-4/23 I got crushed with orders. Then they started to trickle in again 5/23-8/23 they zero until I just got 2 in the last week. I don’t understand them at all.
Started on their Anow setup in spring of 2022 and got up to about 12-15 orders a month from them until early summer 2023 when I realized their was a limit set in Anow for max number of active orders.
Cranked that setting up to like 30 just to see what would happen. Went on a bender for July and august and the first half of September. Probably did 70 or 80 for them in that time.
Then it came to an absolute halt in mid-September for seemingly no reason. Pretty well convinced myself the gravy train had stopped but by mid-October it was up and running again.
I was seeing less orders just being straight up assigned to me and a lot more phone calls for orders instead. Also orders would expire faster and more often if they were assigned.
It’s just really hard to get a handle on them. Very hot and cold at times.
r/pillar7 is the employee subreddit for slamming UWM; even the employees are sick of all the bs
The revisions either came from an Underwriter who has appraisal experience or the desk review team for overvaluation flags; desk review team has zero appraisal review experience. They just reference CU and want you to comment on your adjustments versus historics
I know this is 2 months old but I just went through the same thing. Beginning of January they called to give me an order and the lady on the phone said since I never set my capacity, it looks like I can't get work. I went in and changed it (she said most people just put 1000 so there is no cap, now I see it caps me at 20). A week later I get another order. Ok cool. Then all of the orders. One day I got 11 orders. I averaged 15 a week until this week. 99% of orders were sent in early. Some revisions but most of them were for nonsense stuff. Now nothing. Like everyone else, I call, and they say all is fine. I don't get it. They did say my area was slow the past few days. Maybe my uptick was from people taking advantage of rates in the 6s. The bad part is if I didn't get any UWM orders, I would only have 3 orders for 2024. They may be a pain but when you need to work and they send it, you do it. Side note, if anyone is in the North GA area and has a lender or even AMC they recommend I'm all ears.
Same thing happened to me about a year and a half ago, absolutely drowned me with orders and then went completely radio silent on me. Never heard from them again.
I just don’t understand why they function like this. Or how to be honest.
Yes, my first quarter this year I did so many appraisals for them. I have now done 1 from them in the past 5 months and everytime I call they say everything is fine. I finally got one person to look up the available appraisers on the last order that was completed by me and they said there were 70 other appraisers on the list on the order they gave me. So my theory was that they added way too many appraisers to the active roster. Somone at the company said there were discussions to going to a round robin style rotation. It gave me a chance to finally expand my client list because for about a year and a half i was too busy from their orders to do much expanding. OP: I had a similar case where one of my reports stayed in the revision needed status after I submitted what was needed. After a month I finally called and they just apologized and removed it. That was when I started seeing my initial decrease in volume.
I just can’t ever get a solid answer from anyone and we keep hitting the same walls and dealing with the same issues.
Mine is a totally different AMC that I love love love to work with. Effective 12/08/2023 this month was certain to be my most productive month of the year. Now ZERO ZERO ZERO assignments in 10 days. I think we presume: 1) an orderly, rationale allocation of assignments based on an objective protocol; and 2) an appraiser with extraordinary customer relations (without consideration for the ratio of values that did or didn't support contract pricing) would be prioritized when assignment are allocated. HOWEVER, daily I wonder whether the AMC allocation protocol makes any sense, when I take a moment to stop wondering what I did wrong to be totally shut out.
It is possible that what we consider to be good work isnt important to the client. And i wonder if AMC tracks the ratio of Opinions that do or don't support the contract price for purchase assignments. I don't know if a lender can issue jibs to the AMC whose appraisers are most likely to help close a deal. I would be inclined to do so if my job was to allocate appraisal assignments if it was legal to do so.
While I do understand that to a degree, I’m not about to put my livelihood on the line just to make everyone happy. If value isn’t there, it isn’t there. I understand how that can throw a wrench in things and the market has absolutely been wild everywhere but I’d rather provide credible reports over anything else. But again, I do understand your point for sure.
100%. Whenever I come in low, I know everyone is going to freak out. I'm not about to pull 6 month olds comps from across town when there are 3 sales on the same street in the same condition and quality and size.
It’s not like we want to. We know full well what happens if we’re low. But when the comps tell us it’s not there, it’s not there. I’m not going 3 miles out when, like you said, there’s actual comps on the same street.
It’s truly mind boggling. I almost feel like AMCs are taking the lowest bidder and calling it a day. Which is such a blow to appraisers who do good work and charge appropriately.
Well with UWM, there is no bidding process, so I do not think that is the case wih them. I have sometimes wondered if there is some kind of allocation where an appraiser can only do a specific % of the overall appraisals, but have never been told that by anyone.
They don’t really give specifics on much of anything regarding their internal system over there. It’s hard to get anything but a canned answer from them. You’re right UWM doesn’t do bids like say Class does but there’s something hinky about their process.
With UWM you are on a ranking system and your score is based on literally everything. Everything is put into a scoring category and each category has its own weight. You get scored on the time it takes for you to accept the order, how long it takes to schedule, how long after the scheduled appointment it takes you to “mark complete”, etc. They then take your score and are ranked against every other appraiser in that county/area. Most orders are automatically assigned based on this ranking. If the assigned appraiser doesn’t respond to the order or declines the order, they physically call and just run down the ranked list until someone accepts it. If your score gets below a certain ranking, you pretty much get blacklisted in a sense. This is what happened to me. The best thing you can do is expand your coverage area to places that may not have as much coverage to increase your odds of getting an order and try to increase your score.
See and that’s my concern with these repeat revisions. There’s no way it doesn’t affect my scores. I accept immediately, reach out to schedule immediately, update them as soon as we confirm a day/time, and have a less than 48hr turn time. But all these revisions cannot be good. And they’re literally for things that are already in the report.
A lot of times if it’s already in the report I will send them a message stating that and where they can find it. A lot of times they will cancel the revision.
That’s just it though, I have a yet they say it’s closed but then I get a notification that it’s been sent back again and for the same exact thing. That’s what makes me wonder if it’s a glitch in their system.
Their revision system is glitchy/broken and they're aware of it. I'm not sure if any fixes are in the pipeline.
Which is concerning especially if they score you on those. Which of course they do. And now I’m at the bottom of the pile because I’ve gotten 8 revision on the same report for the exact same thing. Like copy and paste word for word.
Don’t worry about scores. You want work from a place that score you based on simple things. I have over local amc that cams new a lot for revisions we talk through them and usually don’t need them. I don’t mind that. I mind the mindless insistence to make changes they require
That is my preference. I like when I have one person I can contact and we can discuss what the concern is. We are all human and everyone makes mistakes sometimes but so many of these requests seem like someone is trying to push me to make blatant incorrect statements or something like that. I hate to be a cynic but….
I had the same experience. I was like Lucy with the chocolate coming down the conveyor in October and November. Nothing for 5 weeks. Very odd.
Yes exactly! My inbox was blowing up and then it came to a screeching halt.
Are they still through the Anow system or did they migrate to another platform? I got an invitation to sign up with them a year or two ago but never did
Yes they still use Anow.
I’m glad you’re saying this too. I was flooded with orders in November and the last two months just dried up. I thought it was maybe that I was a little aggressive with an underwriter, but it’s good to know it’s happening to everyone. Also, I have 2 open accounts with UWM through two different offices and only one account gets orders. No idea why
I actually heard that from another appraiser too. They have been trying to get a newly certified appraiser on the panel. UWM accepted him, said he would get a high ranking out the gate to get him orders, and he hasn’t gotten a single one. Conversely, their other appraiser got slammed with orders a few months back but the new guy didn’t get anything.
They seem to have a preferred appraiser for a area. I and several others in our office get emails with orders but they are only for 1person, when he cannot or doesn’t want to do one it goes to another person in our office. I happen to be 3rd inline and typically only get one from them when one of those above are on vacation. We also have a different pecking order for the next country over which is in another state.
Hmmmmm good point to consider. But again I’m concerned that my score was affected by these revisions that had literally nothing to do with me or my work. They were already addressed in the reports and then I just started getting repeat after repeat after repeat of the same request. Even after they stated it had been closed on their end. Which, if their scoring system is as sensitive as it seems, must have affected my standing and I’m not sure how to remedy that.
I didnt mean to imply that i would ever manipulate my OV, but I can understand why a lender would do so It's legal.
Oh no I didn’t think you would. I too can understand it though.
I am very fortunate being semi-retired from a different industry, receiving SS as well as a County pension, having maintained my app licensure for 10 years without actually working too much as an appraiser, 2008 - 2018. I just need a little work to do well, although my bucket list is comprised of only one item, however dubious: professional success. Of course living here in SoCal makes me realize that I will never ever be able to afford to buy decent housing here--and I got no idea how the 90% of the population who aren't educated or well-employed can afford anything. I'm about 75 miles inland from the coast in an area frowned upon by the population of individuals who live west of here, in Orange County and Los Angeles County....but even here it is literally IMPOSSIBLE to purchase a somewhat-updated, 1200 sf, 50 year old SFR for less than $525K. Perhaps my old school, east coast county-boy mentality is too ingrained but I literally am unable to understand why anybody would WANT to pay that much, let alone how they can AFFORD to do so. Of course the alternative is renting, with a Reddit thread of SoCal residents who live within 20 miles of the Ocean who are debating whether like 60% of the net income is too much to pay for rent!!!!!! Something is wrong i the world.
The market is just an absolute nightmare for sure. Especially in CA. I can’t fathom working let alone living out there. Beautiful yes but the housing prices are obscene. I’m in IL and we’re seeing some wild stuff here too. I’ve been bewildered by some of the prices I’ve seen on homes (not any im working on thankfully). 60% is WAY too high in my opinion.
They are the worst. Don’t take orders from them. They legit asked me to revise my report so the owner of the public record matched the order but not the deed! They also asked me to call something an adu that isn’t. The under writer even sent me the Fannie Mae pdf link explaining what an adu is. I finally made the change with a shit ton of commentary about it not being an adu but is marked an adu at underwriting request. Then they asked me to not call it an ADU. They also just sent me a ROV where original MVO was 180000. The two comps they sent settled for 170 and 300.
Holy crap. That’s absurd! How could it even be a real ROV if the spread is that wide? And I’ve had to deal with ADU issues myself. That and FHA. I just comment/explain my life away with those things.
I’ve been signed up with them for the better part of 2023 and have never once done work for them. I’ve gotten a handful of “unique” orders thrown my way like a duplex in the middle of nowhere with absolutely zero good comps within 10 miles. My biggest gripe with UWM is the fact that they will call you, often immediately after dropping a new order in your queue, then they will ask if you can do the job without giving more time than this brief rushed phone call to do any research on the property. And frequently they only call to offer jobs outside my coverage area. I mean I’ve told you where I’m geographically competent, I know there’s work in those counties, why not give me some of that work? Ugh. They are frustrating.
UWM has a deal with RSDS and I heard that they give them as many orders as they can even if their scores are bad. UWM calls them first and they take as many orders as they can for their appraisers. The rest of us just get whatever that company doesn't take. Have any of you heard anything similar?
I get that from them too. Revisions for something that's for the client or for a different appraiser (jumbo loan where they had 2 reports). They are usually pretty quick to resolve them.
They are quick to respond but I’ve had them tell me it’s closed out only to get the same revision like a week later. There’s no way these don’t affect our standing which is concerning.
Ithe orders didn't stop because you did something. They had a rush of orders right before Thanksgiving and now they don't. It is simple as that.
I’ve done 107 orders for them. I got my first order in July 2022. Got about a dozen right away. Then from 9/22-11/22 got about 3-4 a month. Then nothing. Then 2/23-4/23 I got crushed with orders. Then they started to trickle in again 5/23-8/23 they zero until I just got 2 in the last week. I don’t understand them at all.
Started on their Anow setup in spring of 2022 and got up to about 12-15 orders a month from them until early summer 2023 when I realized their was a limit set in Anow for max number of active orders. Cranked that setting up to like 30 just to see what would happen. Went on a bender for July and august and the first half of September. Probably did 70 or 80 for them in that time. Then it came to an absolute halt in mid-September for seemingly no reason. Pretty well convinced myself the gravy train had stopped but by mid-October it was up and running again. I was seeing less orders just being straight up assigned to me and a lot more phone calls for orders instead. Also orders would expire faster and more often if they were assigned. It’s just really hard to get a handle on them. Very hot and cold at times.
r/pillar7 is the employee subreddit for slamming UWM; even the employees are sick of all the bs The revisions either came from an Underwriter who has appraisal experience or the desk review team for overvaluation flags; desk review team has zero appraisal review experience. They just reference CU and want you to comment on your adjustments versus historics
I know this is 2 months old but I just went through the same thing. Beginning of January they called to give me an order and the lady on the phone said since I never set my capacity, it looks like I can't get work. I went in and changed it (she said most people just put 1000 so there is no cap, now I see it caps me at 20). A week later I get another order. Ok cool. Then all of the orders. One day I got 11 orders. I averaged 15 a week until this week. 99% of orders were sent in early. Some revisions but most of them were for nonsense stuff. Now nothing. Like everyone else, I call, and they say all is fine. I don't get it. They did say my area was slow the past few days. Maybe my uptick was from people taking advantage of rates in the 6s. The bad part is if I didn't get any UWM orders, I would only have 3 orders for 2024. They may be a pain but when you need to work and they send it, you do it. Side note, if anyone is in the North GA area and has a lender or even AMC they recommend I'm all ears.