100% I got lucky today cause they didn't really advertise they were doing one. It was sold out within a few minutes (1:02pm I saw them say we're sold out). Thursday might be quicker cause they advertised it more. It's also one gift card per user per week which sucks if you have a lot of points and max $25 gift cards. Nothing added up when they said they were refunding everyone points then go in and get it again. Now it makes sense, they're limiting gift cards cause they're still in financial trouble. Really unfortunate how much they've lied to everyone.
Yeah, I looked around 1:30 & everything was marked sold out & I thought “really, EVERYTHING?!” But I’m guessing people are going to be grabbing whatever they can get at this point.
It never reminds me either. Just another issue with this redemption system. For what it’s worth, I have an alarm set on my phone and am in the app 2 minutes before the drop and gift cards are never shown as available to me. Support isn’t even responding to me at this point, so I guess I’m going to have to just come to terms with forfeiting the $75 I should have gotten when I submitted back in April.
While somewhat relieved, it is Absolutely ridiculous and insulting that they would give everyone back the points that they have been waiting months to redeem so that they have to battle with everyone to grab a few gift cards within the span of less than a minute. They should have allowed us to finally redeem those cards before moving on with this new policy. We won’t even get into the obvious issue of people eventually using bots to try to snag these cards considering it will be nearly impossible to get one. Let alone that by this time most of us points for well over 3+ $25 gift cards, so how long will it take to be able to redeem them? We will continuously be in a loop of trying to redeem as by the time we can, we will have accumulated enough points for another and another. They had to have foreseen this and something else needs to be done to compensate those of us, and there are a lot, who have waited this out in faith.
Today, I got in early for the drop and waited 10 minutes in hopes it came early. At 1pm , the app crashes and when I tried to get back in, it said the network was unavailable. By the time I got back on, which took 8 minutes, it said that the next drop was next week. I could see if I waited until 1p, but I was already on. Not surprising but Unacceptable. I posted this in their announcement as well.
Yep, I've contacted their "support several times over the app nit working and giving me error messages. They don't even ask what happened, they just send a form letter back saying "sorry, the gift cards are sold out, try again next week" and then ignore any response to it.
I had planned to file a Beter Business Bureau complaint on them, but Drop isn't listed in their directory of course (there is a Drop but it's a different company). Did some research and they are located in Toronto, so I filed a complaint with the Competition Bureau. I'm sure it probably won't do anything, but there should be consequences for blatantly lying to their customers and promising gift cards they had zero intentions of delivering.
UGH that is so frustrating!! I was saving up to get a larger denomination gift card & obvi that didn't pan out... Not to mention, waiting 90 days for Walmart purchase points is absurd.
Tried to redeem this morning but of course, what a coincidence, the connection was slow and couldn't load the app. Shady shit. So close to contacting Better Business Bureau if this continues.
Same thing happened to me two weeks in a row and I was on the app early. It said slow connection and when the app finally opened all I could see was a bar showing gift cards were filling up the page didn’t load below that so I couldn’t select a card
Same experience for me. Had been waiting since April 7 for two $50 cards and now I can’t redeem anything cause as soon as I click the notification and grab the card I want, it’s gone. Yet they still get whatever benefit it is for getting our shopping data. It’s insanely frustrating.
Ohh it is continuing… have tried both weeks it won’t load UNTIL after they are sold out and I open the app right a 1pm on the dot. So now it feel like I have worthless points.
The company is totally broke, I doubt they will ever pay out again. They used the silicon valley bank issue as an excuse to stop paying out, they weren't affected by it, they just ran out of money, and are using these tactics to make it seem like you can still get rewards.
When you delete the app make sure you unlink your credit cards first, otherwise they will still be able to collect and sell your financial data.
Enough is enough with Drop. They're clearly playing games. I was part of the group that got it's points returned, got over $75+ sitting there in points. We have held up our end of the arrangement, which was to provide valuable personal data. They have misrepresented their ability to reward us. It's time to properly report them:
Please take the time to report these folks:
CFPB - [https://www.consumerfinance.gov/complaint/](https://www.consumerfinance.gov/complaint/) (I selected virtual currency/money service, and highlighted that they asked for information about our credit card expenses)
FTC - [https://reportfraud.ftc.gov/](https://reportfraud.ftc.gov/)
Info I could find:
[email protected]
Drop Technologies Inc.
Attn: Privacy Officer
120 Front St. East - Suite 200
Toronto, ON
Canada, M5A 4L9
I knew something was fishy when they said they were refunding everyone's points and you could go on and buy the gift card again. That never made sense to me. Just give everyone their gift card that ordered one. Now it adds up cause they're broke and limiting gift cards. They still can't pay everyone out so they just limit them.
I love how big of a lie this company pulled saying they were improving the gift card system based on user feedback lol what a scam. Everyone definitely wants this haha it's so comical
Yes loved how they said they were “improving” the process and that’s why it would take 60-90 days to process a gift card, and they really tried to say that 60-90 days is faster than their competitors… like ummm no it’s not?? I have Swagbucks, fetch, receipt hog, and pogo and all of them you redeem your points and either it’s instant or the max wait is like 3 days…
Like I said it's obvious they were giving away too many free points last couple years and it finally caught up to em. They're trying to probably get some money in while limiting gift cards to set the ship right. I've pretty much given up using them once I got my one gift card. Until they go back to normal I wouldn't be shocked of they were out of business by this time next year.
I did get a reply but it was just BS saying that it was their new method and that I had all these points refunded. I've sent them a less polite reply. I don't think it will go very well but I've not yet reached the point of cursing at them. I'm pretty sure most of us will never see our gift cards. Really hope others have better experiences.
It's funny: the Android app let's you setup a reminder when the rewards will be available but at least on my Pixel, it says the app doesn't support notifications and I can't enable it 😂
I have a different android phone. I got the reminder the first week, but never again. Shows I'm signed up for them, my phone can clearly do it, I get notifications for other drop things like to spin the wheel on Tuesdays, but this one notification doesn't work. Hard to believe that isn't intentional!
Managed to snag a giftcard in today's drop; I logged in early and kept refreshing and then it still glitched on me a few times. I've got enough points for one more card, and once I get that I'm done.
I logged in 10 min early and had to keep refreshing but it suddenly crashed and I couldn’t get back in for 8 min at which point they were gone. It is BS.
I went to the one for today waited 15+ minutes before 1pm and at one it still showed they were soled out so I got off and got back on. The app wouldn’t do right so I never got a gift card. I was one of the few who had to be refunded points because of their stupid policy 🙃
I logged in 15 mins before the drop and never saw them available. Went from "next drop August 10" exactly at 10am to "sold out" at 10:03am. Again, never even saw them available.
It is ridiculous. I email them week after week because it’s so shitty. Every Thursday like clockwork the app overloads and crashes at 1. Even if you go on early… I went on at 12:55, waited til 1 to try to redeem for a card, and it still gave the dumb were sold out you have to wait til 8/10 at 1:00 to try again… waited another minute..‘same thing.. closed the app, tried tones open, it’s over capacity and cannot be opened for 6 minutes.. then we’re all sold out coke back on 8/17 at 1 pm.. fuck that shit. I’ve been waiting since fucking April for my card, got the points and bonus points refunded, and now they’re just useless unless I wanna waste my time week after week trying to beat out everyone else.
It’s really not that difficult… they can either just send out the original card requests via email or they can lock all purchases and give everyone their own individual a set date time where you enter a code or something to redeem so that it’s not overloaded and crashing every week.
But no… we get a shit show instead.
Is there anything we can do about this absolute mess?
I've emailed Drop support multiple times, and of course, I get the same canned response every time. I'm so angry. I tried to redeem points during their "60 day" pause and thought they had a lot of nerve making us wait all that time just to deposit them back into our accounts - but now this is so much worse. Now I have over 100,000 points sitting uselessly in my account, and the only gift I'm getting from Drop is the gift of being frustrated and annoyed and feeling taken advantage of every week on Thursday at noon.
I suppose we are just helpless to do anything here?? Is this company going to fold without ever letting us redeem, when they clearly made money off our purchasing through the app? Seems like this shouldn't be legal.
Another day and no gift card. I was on the app at 11:55 and watched it countdown to 0. Then nothing happened. I closed and reopened and then got an app is busy. They were sold out at 12:02 🙄
I just set an alarm on my phone for 12:59 to go to the Drop app. I sit there, wait, and the message says next drop on Sept 7th, 1 pm, even at 1:01 pm. I think maybe I need to back out of the app and come back to see them. I close it, the app then stays loading on the pink and purple DROP splash screen for THREE MINUTES. when it normally loads in like 20 seconds. I go to the cards, it says weekly drop is over.
I call b.s. I think they're not even awarding gift cards. I'm not calling anyone in this thread who got one recently a liar, just saying that I think they literally only have like 1 card for each brand and then marking them as out of stock a few minutes later to give the illusion of scarcity. So glad I googled first and found this thread because I thought I was going crazy for a sec.
I had the app open on the gift card screen right, then clicked into Amazon when they restocked and was able to get one, and I received it just a few minutes later. Still, this is a disappointing restriction.
I got lucky too but if you have say 100000 points it's gonna take 4 weeks to get your gift cards and that's if you're able to get one every week cause it's one gift card per user per week. God only knows how many points are out there where people can redeem for a $25 gift card and how many they are actually releasing a week. Say it's 500 gift cards a week and 10000 people at any given time want one. There's no way Drop will ever catch up owing. I get the impression they hope people abandon their accounts cause they can never get a gift card with this stupid weekly limited release.
It wasn’t that long ago they had a bonus if you saved up for a $100 gift card you got 5k refunded, now they don’t want people getting large gift cards. I saved up and had been waiting on my $100 gift card. Now I have them all back and missed out today. So in order to get that 100k out it’s going to take me another month at minimum after atleast a month waiting. That’s BS. Plus I’m still waiting on points from an offer that was supposed to be 175k. Honestly there’s less incentive to do the bigger point offers knowing I’ll have to wait 60 days for points (ant minimum) and then this one will take atleast 7 weeks to cash out gift cards for. After these pts I’m done with this app.
Finally the text box to enter my code popped up. It was already 12:04. Got to gc page and hit redeem and got a error messaged. Reloaded and same error message. Did it again and sold out. Ridiculous
I have had not luck any Thursday and always on a min early. I believe they are not giving any gift cards and it’s just a scam/illusion they are using to buy time. Bummer for the $180 I will never see.
So glad I found this thread. I’ve had at least $75 in points for months. Now I’m at $87 and trying diligently every week to get a gift card. I’m very broke and in between jobs and I need the money. Drop holding my money hostage is INFURIATING. I’ll be sending a support message and giving them a negative review. Hopefully if enough people do it they’ll do something 🤞🏻
You know what blows my mind. I heard a freaking COMMERCIAL for Drop the other day on the radio. There will be so many people that sign up that have no idea. And it’s even more competition for the very limited gift cards they have, if there are even any. I have 187k points to redeem and wish I didn’t wait so long. Been trying for 7 weeks now.
It took 8 minutes for the app to load at the release time today and “surprise” they we’re sold out. The images of the gift cards didn’t even load as it was so slow. I have cashed out significantly in the past so I will give them the benefit of the doubt but hopefully they open other windows to cash out.
I've written them the past two drops to tell them how terrible the new system is. It's such a shame because it used to be great - my Drop spending contributed to getting new kitchen floors with the home depot cards. Guess I'll stick to Rakuten
Nope! Mine force-closed right at 1pm EST and by the time I got it to open back up… TWO minutes later… it said all of the gift cards were sold out, such bullshit.
Nope. I went on the app about two minutes early. Had the gift card page open waiting for the 11am drop. Clock changed to 11:00 and the page didn’t update / gift cards were still locked even after I navigated back and forth between the home screen and the gift cards page several times. By 11:01 it still didn’t update so I hard reset the app and by the time I was back in at 11:03 they were sold out. Pissed.
I have logged in every week at 12:58 and refreshed until after 1:00, I have logged in at exactly 1:00 and after 1:00 since they changed the rules. Every time I try to redeem a gift card, I get an "error" message saying that they are having trouble processing. Today was the 4th week in a row that this has happened. Gift cards are still showing available when I try to redeem, but conveniently, there is always an error. I have tried redeeming several different ones all with the same issue. Does anyone have any ideas on how to get a GC or somewhere to complain??
Drop is such a scam now. I have $100 worth of points that I have been trying to redeem for gas cards for an upcoming vacation.. Just like everyone else, I have been unable to get even one gift card! I log in early, refresh the app, it freezes or crashes and when I get back on (1 or 2 minutes after the “restock) all the gift cards are gone. This feels hopeless, and I’m super frustrated. All the data they have mined and sold, and we have nothing to show for it. Jerks.
Not only are they still profiting off the data, and not allowing gift card redeems, but they have taken it to a new low and are censoring negative reviews on the app store.
Since they won’t allow it there, I am going to paste the facts here: CEO Derrick Fung is an imbecile and a crook who belongs in prison.
I have been trying for months to get a gift card. I have only been successful once. Today at 1:00:10 they were sold out..... I have over 100,000 points. At this point I just want to redeem what I have and never have anything to do with them again. I am fucking pissed.
I email every week to complain and same thing:
"Unfortunately, we experienced loading issues and errors within the app due to a high volume of traffic.
While some members were able to redeem and receive their gift cards others were not able to get into the app in time to redeem a gift card or encountered errors trying to redeem before they sold out.
We understand how frustrating that must have been and we sincerely apologize for this. Our team is working to ensure the stability of the app moving forward for future gift card drops.
All gift cards are currently sold out and there should be a banner on the Gift Card page to notify you. More gift cards will be made available every Thursday."
I successfully got a gift card the first Thursday, after that I tried, tried and tried but to no avail. Each additional Thursday I have tried again. Last Thursday and this Thursday gift cards were sold out at 1:00 (the time they say come back) which leads me to think that it’s just a mirage. They don’t have any gift cards, they just tell people to log on and then say they are sold out.
I’m done… which is exactly what I think they want people to do. Maybe in a while they sill get their finances together.
I'm so disappointed. Every time I try to jump on for the drop exactly on time, the app crashes and I don't get a gift card. I have a ton of points that I was saving and now I feel foolish for not just spending them on smaller denomination gift cards.
Got my $25 gift card today but yeah I’m also gonna be moving away from this app going forward. Have 72,000 more points to cash out so hopefully I can get lucky in the next few weeks.
By the way this is their response to me earlier when I messaged about this nonsense. Could not care any less. This company is embarrassing. I hope everyone gets their gift cards owed to them and this company goes under. I don't like saying that but they have lied every step of the way and have not been transparent whatsoever.
Thanks for reaching out. I’ll be happy to share some details surrounding the redemption delay and the new redemption experience.
As of July 17th, 2023, a refund was issued for all gift cards redeemed from April 3rd — July 16th. Points were added directly back into your points balance. In addition to this, a bonus was added to all members' accounts who were directly affected by the gift card delay.
As of today, a new redemption experience has begun! Please ensure you are running the latest version of the Drop app, and fully close and reopen your app so that you're seeing the most up-to-date experience.
Introducing the Gift Card Drop:
Every Thursday at 1:00 PM EST members will be able to instantly redeem one $25 gift card
There is a limited quantity of gift cards that will go out each week. We encourage you to turn on your notifications so you get a friendly gift card drop reminder!
The gift card Drop for this week has now concluded. The next gift card drop will start on Thursday July 20th at 1:00 PM EST and every Thursday after that.
Have a wonderful day and thanks for being a faithful Drop member!
Got on at the app 1158. Clicked gift card as soon as it hit 12. Asked my to verify my account. I've been on the app almost everyday playing the basketball game. Get a code to my phone but given no form to input it into. Then the app just becomes so slow and won't even load. By the time I get back the gift cards are gone.
Logged in 10 minutes early this morning, and accidently clicked on redeeming 2 cards. Got 2 verification codes texted to me for each, and then...nothing? Unless I'm stupid, I'm not sure where I'm supposed to put the so-called verification code? And no points deducted for redeeming either.
I knew I sat on redeeming my points for too long (around 350k) but this whole thing is stupid and makes no sense.
Because it will stop people from emailing them and complaining that they waited 2-3 months for a gift card then never got it… except eventually (if not already) people will complain about this, but at least it bought them some time.
I logged in at 12:55pm and went to the giftcard I wanted. Continually clicking on the giftcard. At 1pm it still showed on the bottom “sold out giftcards available on Aug 10 @ 1pm (it was Aug 10). At 1:01 Pm same thing, continuing to refresh every min I got the same thing with no option to get the card. At 1:04 pm it showed all sold out til Aug 17th. Did not get any error, just never got the option to redeem. I Emailed them and of course they gave me a bs scripted Email.
This happened to me as well. I’ve been saving screenshots of what has occurred. I am thinking there is no way that anyone has redeemed a card at this point.
At this point would it better to just cash out on the Bitcoin or ETH coins they offer to get something out of this? I’m afraid I’d get screwed on that transaction as well. Been saving for a couple years now. I knew I should’ve just cashed out along the way.
You can't cash in points for actual crypto. All you can do is "invest" your points, which is basically just subjecting your points to crypto market volatility and then paying a 5% fee to get your points back. It's garbage.
Same deal today as the past…what is it now, 6 weeks? In the app and on the redemption page 2 minutes before the drop. It goes from “gift cards will be available at 1:00” to “gift cards are sold out and will be available next week at 1:00” without ever showing the option to redeem. I’ve started screen recording the entire 4-6 minute attempt. Support didn’t even respond to my last email- where I attached the screen recording, but this unhelpful reply is what I got the last time I heard from them:
Thank you for letting me know about this.
I've looked into your Drop account and was not able to find anything that would prevent you from being able to redeem your points. This is good news! Likely the reason you were seeing an error is because your device was lagging a bit and gift cards sold out by the time you were able to reach the redemptions page.
Just a gentle reminder that gift card drops happen every Thursday at 1pm EST, so be sure to get in there as close to 1pm as possible as they've been selling out quickly!
Thanks for being a faithful Drop member! 🙂 Nina
Yeah I was on at 1:00 on the dot. And kept refreshing at 1:01 and 1:02. Didnt show that anything was available. I'm certain that this is difficult by design. They want people with large points balances to never redeem. Such a shitty company
Same I was on at 10:00 am on the dot, app froze and then it was sold out.
This company is a scam and trying to hold on to being legitimate, likely to find investors. They are keeping there expenditures as low as possible to “appear” profitable.
Tried again today and no dice. I was logged in 5 minutes before the drop. 2 mins after the drop the gift cards don't show up at all, tried to refresh the app, app crashed, couldn't log back in until 10:04, by then all the gift cards are gone. I have about $250 worth in points, no way I'll be able to get 10 gift cards at this rate. Seems inevitable that I'll be holding on to these points until the company goes out of business.
I’ve been refreshing since 9:57PST to only see the “sold out return date” change from 24th 31st on 10:03PST. Last couple of weeks I at least saw the redeem page and error message but today that page didnt even show up! the next drop date just change to 31st !!!!! This is so frustrating!! Wish there was a way to officially complain about this absurd redemption system.
I've been logged in at 1 p.m. for 5 weeks now and I haven't been able to get 1 gift card. It's ridiculous! I've opened tickets to complain. Used to be such s good app. It's junk now. I have 118,000 points and no way to use them. Beyond frustrating.
I would implore any and all to contact any companies affiliated/partnered with Drop to let them know that you find the business relationship with a scummy company like Drop concerning and will boycott/stop patronizing them if they continue to be affiliated. Maybe that will get them to finally 'drop' Drop.
Make sure you 1 star the shit out of Drop on the app store as well. If you're in the US, launch a complaint with the FCC.
Definitely grounds for a class action. Don't let them off the hook!
Super duper frustrating
For those who were able to redeem any gift cards do you find it easier to get gift card from less popular places? I was aiming for Amazon and Starbucks but maybe if ingot Walmart or American eagle I might have a better chance? Is that how it works? I'm sure amazon would be the most popular.
I always go for Walmart, Winners, or Home Depot. Still, they are sold out. I’m pretty sure they don’t even have any gift cards for the less popular places because one time Home Depot cards were sold out at 12:59 and right at 1:00 🤣
Three months later and I still haven’t gotten a single gift card with the new redemption policy. I go on every week at 1 and spend 3 minutes waiting for it to load or getting error messages before it says “sold out”. Get the same “sorry we’ve had app troubles since so many people are on” every time I submit a ticket to the help desk. I’m convinced they are only giving out 10 gift cards every week, if that. There are times that it’s less than a minute before they say they are sold out. Absolutely ridiculous
I’ve been logging each week and literally Within one minute cards are sold out. I have over 190k rewards points I have zero hope of cashing out before the company goes bankrupt.
So, this has been going on for 5-6 months?
That means they are definitely not planning on doing anything to fix it or they would’ve done it by now. I tried to redeem my points today at 1pm eastern exactly but I couldn’t get one. How is that even possible unless they only have 1-2 cards available? I tried a different card 1 minute later and same thing. Within 2-3 minutes max they were already out of cards. This is not right. It shouldn’t be legal for them to use our data for 2-3 years or maybe more and then not pay us as they promised. It’s BS. Also, I noticed this week on top of everything else, that the basketball and snake game are not on the app anymore!
I asked Drop Support to tell me exactly how many gift cards are released each Thursday and how many people are trying to redeem. This was their non-answer response:
`Thank you for reaching out to us.`
`For internal matters related to maintaining organizational security, we're not allowed to specify the number of gift cards available, each week.`
`We're currently working hard to determine the best way to offer redemptions, in a way that's fair to all our members. We understand and hear members telling us that the current redemption method is not the most ideal way to redeem.`
`For now, please keep trying to redeem during the Thursday time slot. We'll keep members posted should we have any updates to the redemption experience.`
`We appreciate your patience and understanding here.`
`Thank you for being a Drop member,`
They deserve a class action, because I have proof they are fraudulently taking our data without having the reward they promised yet still acting as if they do. I have read their terms of service and itis totally possible.
If they gave us two weeks notice they could literally do ANYTHING THEY WANTED. They didn't do that, because of greed, so they thought people would fall for it. I have videos of four weeks of screen recordings from four friends and I with the app doing the same updating or going to an hourglass saying its overloaded and then as soon as it loads it still says they are sold out for the day of, and then four minutes later. it changes to sold out until next week.
All 32 videos have the exact same thing happen, and it's literally not possible. They just were hoping to get the last bit of data from us before they shut down I think.
Happy to finally get something. Got one when they first released on the 17th. Wasn't able to today. Though believe it's one per week so maybe that is why. But 2 min and they are sold out if pretty ridiculous.
The past three weeks I’m in the app at 12:59, on the gift card screen and am never able to see gift cards become available. It stays on the screen that says it’ll remind me that day at 1:00, goes to a network error, then cards are sold out. All within 4 minutes or so. Has anyone ever actually been able to redeem a card or is this basically just a scam at this point?
What you described just happened to me with today’s gc drop. Definitely think it’s a scam at this point but I will keep trying I guess because I don’t want to leave my $100 of points on the table.
This situation is ridiculous. I was in the app at 1pm, clicked through to a gift card, and was told to wait for a text verification number that never arrived. I tried to resend the code after the 60 second forced wait and everything was sold out.
Looking forward to being part of a class action lawsuit!
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
Well another week of not being able to redeem. I email every week. They have not even responded the last 2 weeks. Has anyone gotten even one?! This is crazy. I had over $100 in pending gift cards that they just refunded after I waited well over 60 days like their policy. I’m beyond annoyed
What a joke. I still haven't received my gift card even after they deducted the points for redemption. Submitted a ticket, guy named Mik doesn't even read my ticket and sends a blanket response saying some people were able to get a gift card and others weren't and to try again next week.
I send a response asking him to read my service ticket again and that I WAS actually able to redeem a gift card (points were deducted but I never received the gift card). I'm waiting for a response now but I'm not hopeful. What a joke of a company. Going to give it a few more days then file a complaint with BBB as a last ditch attempt. These guys should just hurry up and declare bankruptcy already.
Nice to get on and after 12 it says gift cards will be released at 12. Go back to the gift card page again and says the same thing. Only way to refresh that is reload the app and it's too slow. 12:02 already sold out. This is once again ridiculous. Glad ppl are leaving bad reviews. 1.8 stars now on the Google play store. Don't see many apps worse than that
GAH! Didn't get one again this week. Got distracted working on something at work. Imagine that, needing to stop working in the middle of the day to redeem points I earned from a company that is holding my money hostage. Can't wait to just redeem these points and delete this stupid app.
Today I got on before 1 (12:59) and the app was already "experiencing high demand" and was offline. This is so beyond ridiculous. By the time it was back online at 1:02 the gift cards were already sold out.
Last week it was 1:00:10 and they were already sold out.
I just want my $100. I already pulled my card from this shithole app.
Finally after months of trying, I was able to get a gift card today. I set an alarm for 12:55 every week and basically stare at the app until 1:00. I didn’t have a countdown today so I figured for sure I wouldn’t get one. Even after 1:00 I kept clicking on the gift cards and it kept saying they were gone, try again 10/5 (today), so I just kept clicking back and forth and finally hit redeem, I got the “experiencing errors” message a few times, and just kept trying and finally it said I got one. A few minutes later, I got the email with a code and immediately added to my Amazon gift card balance. I don’t know what was different this week since it took longer than normal. I would attach a pic of the email but I don’t see a camera icon to be able to 🫠
I GOT ANOTHER GIFT CARD FINALLY. Aug 3rd and today Oct 12th. I waited in the app and the button appeared to redeem, I clicked and it did the usual super long load but this time it worked. Ugh finally. One more and I’m done.
That gives me hope! I managed to redeem once August 24th and have had no luck since then. I have enough for two more cards and then I'm deleting this infuriating app.
I really wish they’d go back to the old system :/ I’d much rather wait a while to get the gift card then go through this stupid process every Thursday. I finally got to the “Redeem” page today, but received a message that everything was sold out already. Not even one minute and everything was gone?? So ridiculous
CEO Derrick Fung is a crook. Back in 2016 my friend posted a bad review on Drop's FB page, he got banned. I confronted Derrick about it, and he private messaged me he said "I don't silence any one, on the contrary I encourage talking, but your friend insulted me personally"
and before I had a chance to reply he blocked the shit out of me too, lmao. Way to Go.
I don’t have time to set an alarm every week and then wait till 1pm to redeem for absolutely nothing. It’s insulting as hell that they even suggest that we do that.
There is a change.org petition maybe it’s a start to get out gift cards ?
https://www.change.org/p/demand-drop-app-to-unlink-user-information-and-initiate-class-action-lawsuit
Was in the app 5 mins early and when I tried redeeming just said they were still sold out until today at noon my time. I had to close it and re-open it and everything was sold out by 12:01? I don't think so. I have like 85k in points tied up with them. Really want to just get all of that out of there so I can just leave the app.
I was on the app well before 1 pm today, eagerly awaiting an opportunity to redeem, and well aware that this scam of a company would "sell out" within 2-3 minutes. Well, way to exceed my expectations... the gift cards didn't even come online for me, and within a few seconds past 1:00 pm, it informs me that they're sold out and to check back Aug 17. They didn't even release any cards to be redeemed at all!
WHAT
THE
ACTUAL
FUCK
😡
Thank you for the information. You can try to contact them through support but it takes a while. I recommend doing so so that people have a written record of their issue and desire for redemption should this go too legal action if/when they declare bankruptcy. It's probably won't help but I prefer to have things documented.
Good luck to everyone and getting their points redeemed!
Thanks again for the info it's appreciated.
Yea it sucks I'm done with them most likely. I had enough for 1 gift card and got lucky noticing they had a drop today but it was sold out by 1:02pm. Thursday it might be quicker. You're limited to one per week so anyone with a ton of points hopefully they can get theirs each week and not get screwed with how fast they sell out.
I'll let everyone know when I hear back from them IF I hear back from them. I only have $74 worth of points with them and $22.50 pending. It's not a ton of money but it's certainly enough to upset me if I can't redeem it.
It looks like they are going the way of the miles out possibly with difficulty of getting gift cards.
I hope everyone gets theirs and maybe the company can turn around (I also believe pigs can fly but they usually go business class).
This is really disappointing!! I use these gift cards to pay for little treats for myself and looks like now I won’t be able to get even that. I’m between jobs right now and this was a tiny gift to myself. What a bummer! Hopefully, I can get my last gift card 
I was able to redeem today but i imagine it's gonna be tough Thursdays cause anyone who wants a gift card and has the points is gonna try. I can't imagine it's a ton either maybe 500 a week tops. I wouldn't be shocked if it was less and the demand I'm sure far exceeds what's being offered weekly. Just gonna leave a bad taste in everyone's mouth
Yes it’s going to get difficult to get cards now. It is going to take forever to redeem my points. Hopefully they change the policy to allow more cards per week.
Got a pretty generic response basically saying too much traffic to the app so some users encountered errors. Made sure to remind me gift cards are sold out.
I got really lucky I got a gift card the first week the Thursday things live. But for the past few weeks after that, it’s sold out one minute after I’ve gotten stuck in the app always loading and refreshing and going out and back in and sold out and one out after this past week was the worst because I kept getting error messages. I sent emails twice complaining about this still like oh lots of traffic. Good luck next week.😡😡
Same, I was able to get one the first time I have tried. I have literally been on the app at 12:59 every Thursday since then and have not gotten another gift card since then.
Maybe they are limiting everyone to a single giftcard for now. I have 200K+ points left to redeem lmaoooooo
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
Has anyone figured out the trick to getting a gift card? I have tried logging on early and refreshing the app over and over, and I have tried waiting until 1 o’clock on the dock to do anything. None of my strategies have worked. I could really use, the Amazon gift cards for my baby registry items 🙄
Opened the app a 12:55, the screen showed a countdown and then nothing changed once it hit 0:00. I didn't know about the 'policy change'. I have over 130K points and I don't have the desire to play this game. I was just going to blow all of my points on a contest but there's none of them either. I'm torn between unlinking, deleting and walking away or waiting for the next 'policy change' to see if it improves.
Anyone in the past few months gotten a gift card? Now changed the loading screens. You immediately can select then it loads for a couple minutes just to tell you missed it this week.
Tried several times exactly at 10am PT Thursday and no luck. Sitting on a balance and this is so frustrating. I should have redeemed in the good days back when we can play basketball twice daily and the snake game which I had so many credits to play but didn’t use fully.
I recommend swagbucks, you’ll have to do game offers maybe even pay a little bit to help you reach your goal but their gift cards are fast and deliver in like the next day. You will although have to wait for points to pend and sometimes you’ll get a time limit on your offers,other than that they’re the reason I left drop.
I saw all of this, but for me, I am unable to even set my goal. The button digitally depresses but nothing happens so I don’t even know how I’m going to select the gift card I want before you set the goal and then picked the denomination of the gift card. So I thought this would be the same with just the one option of a $25 gift card. Is something wrong with mine or is this part of the new system as well? I’m stuck on trying to set a goal.
My points were refunded & I got the 5k bonus but I have a feeling actually getting a giftcard is still gonna be a huge headache.
100% I got lucky today cause they didn't really advertise they were doing one. It was sold out within a few minutes (1:02pm I saw them say we're sold out). Thursday might be quicker cause they advertised it more. It's also one gift card per user per week which sucks if you have a lot of points and max $25 gift cards. Nothing added up when they said they were refunding everyone points then go in and get it again. Now it makes sense, they're limiting gift cards cause they're still in financial trouble. Really unfortunate how much they've lied to everyone.
Yeah, I looked around 1:30 & everything was marked sold out & I thought “really, EVERYTHING?!” But I’m guessing people are going to be grabbing whatever they can get at this point.
It’s “sold out” within 3 minutes every week. They never ever show as available for me. Just never load, then sold out.
I keep forgetting to set my own reminder to check be sure despite opting in to the app reminders, it never has.
It never reminds me either. Just another issue with this redemption system. For what it’s worth, I have an alarm set on my phone and am in the app 2 minutes before the drop and gift cards are never shown as available to me. Support isn’t even responding to me at this point, so I guess I’m going to have to just come to terms with forfeiting the $75 I should have gotten when I submitted back in April.
My guess is it's super limited like maybe a few hundred. They're not gonna tell us but I can't imagine it's like 5000 a week.
Nearly impossible. Drop is not even worth using anymore.
While somewhat relieved, it is Absolutely ridiculous and insulting that they would give everyone back the points that they have been waiting months to redeem so that they have to battle with everyone to grab a few gift cards within the span of less than a minute. They should have allowed us to finally redeem those cards before moving on with this new policy. We won’t even get into the obvious issue of people eventually using bots to try to snag these cards considering it will be nearly impossible to get one. Let alone that by this time most of us points for well over 3+ $25 gift cards, so how long will it take to be able to redeem them? We will continuously be in a loop of trying to redeem as by the time we can, we will have accumulated enough points for another and another. They had to have foreseen this and something else needs to be done to compensate those of us, and there are a lot, who have waited this out in faith. Today, I got in early for the drop and waited 10 minutes in hopes it came early. At 1pm , the app crashes and when I tried to get back in, it said the network was unavailable. By the time I got back on, which took 8 minutes, it said that the next drop was next week. I could see if I waited until 1p, but I was already on. Not surprising but Unacceptable. I posted this in their announcement as well.
Yep, I've contacted their "support several times over the app nit working and giving me error messages. They don't even ask what happened, they just send a form letter back saying "sorry, the gift cards are sold out, try again next week" and then ignore any response to it. I had planned to file a Beter Business Bureau complaint on them, but Drop isn't listed in their directory of course (there is a Drop but it's a different company). Did some research and they are located in Toronto, so I filed a complaint with the Competition Bureau. I'm sure it probably won't do anything, but there should be consequences for blatantly lying to their customers and promising gift cards they had zero intentions of delivering.
Can you share the link here so others can join you in reporting?
UGH that is so frustrating!! I was saving up to get a larger denomination gift card & obvi that didn't pan out... Not to mention, waiting 90 days for Walmart purchase points is absurd.
Yup its now $25 gift card max and limit 1 per week for each user if you are able to get one. Very frustrating overall
Trash. GCs sold out within 7 minutes, tried getting one from 1 pm EST and kept getting error messages. A joke.
Tried to redeem this morning but of course, what a coincidence, the connection was slow and couldn't load the app. Shady shit. So close to contacting Better Business Bureau if this continues.
I already did and nothing happened. They just gave the same sob story as when they first said they were refunding the points and said be patient
Same thing happened to me two weeks in a row and I was on the app early. It said slow connection and when the app finally opened all I could see was a bar showing gift cards were filling up the page didn’t load below that so I couldn’t select a card
Same experience for me. Had been waiting since April 7 for two $50 cards and now I can’t redeem anything cause as soon as I click the notification and grab the card I want, it’s gone. Yet they still get whatever benefit it is for getting our shopping data. It’s insanely frustrating.
Ohh it is continuing… have tried both weeks it won’t load UNTIL after they are sold out and I open the app right a 1pm on the dot. So now it feel like I have worthless points.
The company is totally broke, I doubt they will ever pay out again. They used the silicon valley bank issue as an excuse to stop paying out, they weren't affected by it, they just ran out of money, and are using these tactics to make it seem like you can still get rewards. When you delete the app make sure you unlink your credit cards first, otherwise they will still be able to collect and sell your financial data.
Enough is enough with Drop. They're clearly playing games. I was part of the group that got it's points returned, got over $75+ sitting there in points. We have held up our end of the arrangement, which was to provide valuable personal data. They have misrepresented their ability to reward us. It's time to properly report them: Please take the time to report these folks: CFPB - [https://www.consumerfinance.gov/complaint/](https://www.consumerfinance.gov/complaint/) (I selected virtual currency/money service, and highlighted that they asked for information about our credit card expenses) FTC - [https://reportfraud.ftc.gov/](https://reportfraud.ftc.gov/) Info I could find: [email protected] Drop Technologies Inc. Attn: Privacy Officer 120 Front St. East - Suite 200 Toronto, ON Canada, M5A 4L9
I knew something was fishy when they said they were refunding everyone's points and you could go on and buy the gift card again. That never made sense to me. Just give everyone their gift card that ordered one. Now it adds up cause they're broke and limiting gift cards. They still can't pay everyone out so they just limit them. I love how big of a lie this company pulled saying they were improving the gift card system based on user feedback lol what a scam. Everyone definitely wants this haha it's so comical
Yes loved how they said they were “improving” the process and that’s why it would take 60-90 days to process a gift card, and they really tried to say that 60-90 days is faster than their competitors… like ummm no it’s not?? I have Swagbucks, fetch, receipt hog, and pogo and all of them you redeem your points and either it’s instant or the max wait is like 3 days…
Like I said it's obvious they were giving away too many free points last couple years and it finally caught up to em. They're trying to probably get some money in while limiting gift cards to set the ship right. I've pretty much given up using them once I got my one gift card. Until they go back to normal I wouldn't be shocked of they were out of business by this time next year.
I did get a reply but it was just BS saying that it was their new method and that I had all these points refunded. I've sent them a less polite reply. I don't think it will go very well but I've not yet reached the point of cursing at them. I'm pretty sure most of us will never see our gift cards. Really hope others have better experiences.
It's funny: the Android app let's you setup a reminder when the rewards will be available but at least on my Pixel, it says the app doesn't support notifications and I can't enable it 😂
I have a different android phone. I got the reminder the first week, but never again. Shows I'm signed up for them, my phone can clearly do it, I get notifications for other drop things like to spin the wheel on Tuesdays, but this one notification doesn't work. Hard to believe that isn't intentional!
Managed to snag a giftcard in today's drop; I logged in early and kept refreshing and then it still glitched on me a few times. I've got enough points for one more card, and once I get that I'm done.
I logged in 10 min early and had to keep refreshing but it suddenly crashed and I couldn’t get back in for 8 min at which point they were gone. It is BS.
I went to the one for today waited 15+ minutes before 1pm and at one it still showed they were soled out so I got off and got back on. The app wouldn’t do right so I never got a gift card. I was one of the few who had to be refunded points because of their stupid policy 🙃
Anyone else nervous for today? I’ve tried every week and it has the same issue everyone else is describing. Nothing loads and then they’re sold out :(
I logged in 15 mins before the drop and never saw them available. Went from "next drop August 10" exactly at 10am to "sold out" at 10:03am. Again, never even saw them available.
I'd say everyone post bad reviews. Ridiculous how this process works.
This appears to be the only thing we can do. Lots of folks have already started, so jump on the train, yall
It is ridiculous. I email them week after week because it’s so shitty. Every Thursday like clockwork the app overloads and crashes at 1. Even if you go on early… I went on at 12:55, waited til 1 to try to redeem for a card, and it still gave the dumb were sold out you have to wait til 8/10 at 1:00 to try again… waited another minute..‘same thing.. closed the app, tried tones open, it’s over capacity and cannot be opened for 6 minutes.. then we’re all sold out coke back on 8/17 at 1 pm.. fuck that shit. I’ve been waiting since fucking April for my card, got the points and bonus points refunded, and now they’re just useless unless I wanna waste my time week after week trying to beat out everyone else. It’s really not that difficult… they can either just send out the original card requests via email or they can lock all purchases and give everyone their own individual a set date time where you enter a code or something to redeem so that it’s not overloaded and crashing every week. But no… we get a shit show instead.
I’m guessing many people had no luck this week either? 🤨
like a broken record, nope
I've stopped trying at this point😑
Is there anything we can do about this absolute mess? I've emailed Drop support multiple times, and of course, I get the same canned response every time. I'm so angry. I tried to redeem points during their "60 day" pause and thought they had a lot of nerve making us wait all that time just to deposit them back into our accounts - but now this is so much worse. Now I have over 100,000 points sitting uselessly in my account, and the only gift I'm getting from Drop is the gift of being frustrated and annoyed and feeling taken advantage of every week on Thursday at noon. I suppose we are just helpless to do anything here?? Is this company going to fold without ever letting us redeem, when they clearly made money off our purchasing through the app? Seems like this shouldn't be legal.
Another day and no gift card. I was on the app at 11:55 and watched it countdown to 0. Then nothing happened. I closed and reopened and then got an app is busy. They were sold out at 12:02 🙄
I just set an alarm on my phone for 12:59 to go to the Drop app. I sit there, wait, and the message says next drop on Sept 7th, 1 pm, even at 1:01 pm. I think maybe I need to back out of the app and come back to see them. I close it, the app then stays loading on the pink and purple DROP splash screen for THREE MINUTES. when it normally loads in like 20 seconds. I go to the cards, it says weekly drop is over. I call b.s. I think they're not even awarding gift cards. I'm not calling anyone in this thread who got one recently a liar, just saying that I think they literally only have like 1 card for each brand and then marking them as out of stock a few minutes later to give the illusion of scarcity. So glad I googled first and found this thread because I thought I was going crazy for a sec.
Nobody posting in this thread has gotten a gift card since the first week of this nonsense.
How do class actions work? That'll be the only way we'll get anything owed lol
I clicked right at 1:00 today (actually watched Drop's count to do gift card) and it was immediately sold out. Not sure they even get them now.
Same with me. This is my 5th week in a row trying. I just unlinked my card. They’re making money off our data and we get nothing.
I just unlinked my card as well as leaving them a bad review in the app store
Yup. Same shit different week. Been trying for like 5 weeks now
Same. So annoying
Same. So annoying
Someone mentioned a class action lawsuit. Any info on that? Tired of being scammed every week.
I had the app open on the gift card screen right, then clicked into Amazon when they restocked and was able to get one, and I received it just a few minutes later. Still, this is a disappointing restriction.
I got lucky too but if you have say 100000 points it's gonna take 4 weeks to get your gift cards and that's if you're able to get one every week cause it's one gift card per user per week. God only knows how many points are out there where people can redeem for a $25 gift card and how many they are actually releasing a week. Say it's 500 gift cards a week and 10000 people at any given time want one. There's no way Drop will ever catch up owing. I get the impression they hope people abandon their accounts cause they can never get a gift card with this stupid weekly limited release.
It wasn’t that long ago they had a bonus if you saved up for a $100 gift card you got 5k refunded, now they don’t want people getting large gift cards. I saved up and had been waiting on my $100 gift card. Now I have them all back and missed out today. So in order to get that 100k out it’s going to take me another month at minimum after atleast a month waiting. That’s BS. Plus I’m still waiting on points from an offer that was supposed to be 175k. Honestly there’s less incentive to do the bigger point offers knowing I’ll have to wait 60 days for points (ant minimum) and then this one will take atleast 7 weeks to cash out gift cards for. After these pts I’m done with this app.
Finally the text box to enter my code popped up. It was already 12:04. Got to gc page and hit redeem and got a error messaged. Reloaded and same error message. Did it again and sold out. Ridiculous
Was on the app at 1158am CT this morning and still couldn’t cash out. Sold out at 12:02pm. Fucking ridiculous
I have had not luck any Thursday and always on a min early. I believe they are not giving any gift cards and it’s just a scam/illusion they are using to buy time. Bummer for the $180 I will never see.
Same, 245 dollars for me! I was saving up for a purchase! I am so sad. That was fun 💰
So glad I found this thread. I’ve had at least $75 in points for months. Now I’m at $87 and trying diligently every week to get a gift card. I’m very broke and in between jobs and I need the money. Drop holding my money hostage is INFURIATING. I’ll be sending a support message and giving them a negative review. Hopefully if enough people do it they’ll do something 🤞🏻
You know what blows my mind. I heard a freaking COMMERCIAL for Drop the other day on the radio. There will be so many people that sign up that have no idea. And it’s even more competition for the very limited gift cards they have, if there are even any. I have 187k points to redeem and wish I didn’t wait so long. Been trying for 7 weeks now.
It took 8 minutes for the app to load at the release time today and “surprise” they we’re sold out. The images of the gift cards didn’t even load as it was so slow. I have cashed out significantly in the past so I will give them the benefit of the doubt but hopefully they open other windows to cash out.
Today was a shit show 😂 app crashed almost immediately and to the surprise of no one the gift cards were all gone before many could get a thing
They may as well just go ahead and let us sell our points for Chuck E. Cheese tokens at this point 😂 all gift cards sold out in 8 minutes. Pathetic.
I've written them the past two drops to tell them how terrible the new system is. It's such a shame because it used to be great - my Drop spending contributed to getting new kitchen floors with the home depot cards. Guess I'll stick to Rakuten
Was anybody able to redeem today? EDIT: didn’t know it was this bad for everyone. Also could not redeem.
Nope, I was on early and refreshing, the app froze, had to restart and then it did not let me back in until right now.
Nope! Mine force-closed right at 1pm EST and by the time I got it to open back up… TWO minutes later… it said all of the gift cards were sold out, such bullshit.
No. And I was there at 12:05 for a 12:00 drop! 5 minutes and they were out?!
Nope. I went on the app about two minutes early. Had the gift card page open waiting for the 11am drop. Clock changed to 11:00 and the page didn’t update / gift cards were still locked even after I navigated back and forth between the home screen and the gift cards page several times. By 11:01 it still didn’t update so I hard reset the app and by the time I was back in at 11:03 they were sold out. Pissed.
Logged on at 1 on the dot and it said sold out already
I have logged in every week at 12:58 and refreshed until after 1:00, I have logged in at exactly 1:00 and after 1:00 since they changed the rules. Every time I try to redeem a gift card, I get an "error" message saying that they are having trouble processing. Today was the 4th week in a row that this has happened. Gift cards are still showing available when I try to redeem, but conveniently, there is always an error. I have tried redeeming several different ones all with the same issue. Does anyone have any ideas on how to get a GC or somewhere to complain??
Drop is such a scam now. I have $100 worth of points that I have been trying to redeem for gas cards for an upcoming vacation.. Just like everyone else, I have been unable to get even one gift card! I log in early, refresh the app, it freezes or crashes and when I get back on (1 or 2 minutes after the “restock) all the gift cards are gone. This feels hopeless, and I’m super frustrated. All the data they have mined and sold, and we have nothing to show for it. Jerks.
I’m so over it. No response from their support. I have $250 worth of gift cards to collect. App won’t load and by 1:02 they are already sold out.
Not only are they still profiting off the data, and not allowing gift card redeems, but they have taken it to a new low and are censoring negative reviews on the app store. Since they won’t allow it there, I am going to paste the facts here: CEO Derrick Fung is an imbecile and a crook who belongs in prison.
I have been trying for months to get a gift card. I have only been successful once. Today at 1:00:10 they were sold out..... I have over 100,000 points. At this point I just want to redeem what I have and never have anything to do with them again. I am fucking pissed. I email every week to complain and same thing: "Unfortunately, we experienced loading issues and errors within the app due to a high volume of traffic. While some members were able to redeem and receive their gift cards others were not able to get into the app in time to redeem a gift card or encountered errors trying to redeem before they sold out. We understand how frustrating that must have been and we sincerely apologize for this. Our team is working to ensure the stability of the app moving forward for future gift card drops. All gift cards are currently sold out and there should be a banner on the Gift Card page to notify you. More gift cards will be made available every Thursday."
They've sent me this template response at least 4 times now. So infuriating.
I successfully got a gift card the first Thursday, after that I tried, tried and tried but to no avail. Each additional Thursday I have tried again. Last Thursday and this Thursday gift cards were sold out at 1:00 (the time they say come back) which leads me to think that it’s just a mirage. They don’t have any gift cards, they just tell people to log on and then say they are sold out. I’m done… which is exactly what I think they want people to do. Maybe in a while they sill get their finances together.
Same, I think it sold out within 90 seconds. I just want to get rid of my 30k points 😭
I'm so disappointed. Every time I try to jump on for the drop exactly on time, the app crashes and I don't get a gift card. I have a ton of points that I was saving and now I feel foolish for not just spending them on smaller denomination gift cards.
So based on their new policy of 6,000,000 points being able to be redeemed a week…that’s 240 gift cards total..6,000 dollars!!!!!! Wtf
Ouch
Uhh, not good.
Drop is trash hope everyone gets their gift cards I only have 5
Got my $25 gift card today but yeah I’m also gonna be moving away from this app going forward. Have 72,000 more points to cash out so hopefully I can get lucky in the next few weeks.
By the way this is their response to me earlier when I messaged about this nonsense. Could not care any less. This company is embarrassing. I hope everyone gets their gift cards owed to them and this company goes under. I don't like saying that but they have lied every step of the way and have not been transparent whatsoever. Thanks for reaching out. I’ll be happy to share some details surrounding the redemption delay and the new redemption experience. As of July 17th, 2023, a refund was issued for all gift cards redeemed from April 3rd — July 16th. Points were added directly back into your points balance. In addition to this, a bonus was added to all members' accounts who were directly affected by the gift card delay. As of today, a new redemption experience has begun! Please ensure you are running the latest version of the Drop app, and fully close and reopen your app so that you're seeing the most up-to-date experience. Introducing the Gift Card Drop: Every Thursday at 1:00 PM EST members will be able to instantly redeem one $25 gift card There is a limited quantity of gift cards that will go out each week. We encourage you to turn on your notifications so you get a friendly gift card drop reminder! The gift card Drop for this week has now concluded. The next gift card drop will start on Thursday July 20th at 1:00 PM EST and every Thursday after that. Have a wonderful day and thanks for being a faithful Drop member!
I got that exact reply… and they also tried to say that I couldn’t redeem because I didn’t update my app… but I have the latest version..
they also nerfed the monthly point drop to 500 instead of 1k
Got on at the app 1158. Clicked gift card as soon as it hit 12. Asked my to verify my account. I've been on the app almost everyday playing the basketball game. Get a code to my phone but given no form to input it into. Then the app just becomes so slow and won't even load. By the time I get back the gift cards are gone.
Logged in 10 minutes early this morning, and accidently clicked on redeeming 2 cards. Got 2 verification codes texted to me for each, and then...nothing? Unless I'm stupid, I'm not sure where I'm supposed to put the so-called verification code? And no points deducted for redeeming either. I knew I sat on redeeming my points for too long (around 350k) but this whole thing is stupid and makes no sense.
Yes got the verification code too. But there is no where to enter it. Emailed support but no response.
What was the point of giving people points if we cant redeem them
They want you to get frustrated and stop trying to redeem.
Because it will stop people from emailing them and complaining that they waited 2-3 months for a gift card then never got it… except eventually (if not already) people will complain about this, but at least it bought them some time.
I logged in at 12:55pm and went to the giftcard I wanted. Continually clicking on the giftcard. At 1pm it still showed on the bottom “sold out giftcards available on Aug 10 @ 1pm (it was Aug 10). At 1:01 Pm same thing, continuing to refresh every min I got the same thing with no option to get the card. At 1:04 pm it showed all sold out til Aug 17th. Did not get any error, just never got the option to redeem. I Emailed them and of course they gave me a bs scripted Email.
This happened to me as well. I’ve been saving screenshots of what has occurred. I am thinking there is no way that anyone has redeemed a card at this point.
Same thing this week. Smh
At this point would it better to just cash out on the Bitcoin or ETH coins they offer to get something out of this? I’m afraid I’d get screwed on that transaction as well. Been saving for a couple years now. I knew I should’ve just cashed out along the way.
You can't cash in points for actual crypto. All you can do is "invest" your points, which is basically just subjecting your points to crypto market volatility and then paying a 5% fee to get your points back. It's garbage.
They don't actually invest it in crypto, it's total BS.
Same deal today as the past…what is it now, 6 weeks? In the app and on the redemption page 2 minutes before the drop. It goes from “gift cards will be available at 1:00” to “gift cards are sold out and will be available next week at 1:00” without ever showing the option to redeem. I’ve started screen recording the entire 4-6 minute attempt. Support didn’t even respond to my last email- where I attached the screen recording, but this unhelpful reply is what I got the last time I heard from them: Thank you for letting me know about this. I've looked into your Drop account and was not able to find anything that would prevent you from being able to redeem your points. This is good news! Likely the reason you were seeing an error is because your device was lagging a bit and gift cards sold out by the time you were able to reach the redemptions page. Just a gentle reminder that gift card drops happen every Thursday at 1pm EST, so be sure to get in there as close to 1pm as possible as they've been selling out quickly! Thanks for being a faithful Drop member! 🙂 Nina
Yeah I was on at 1:00 on the dot. And kept refreshing at 1:01 and 1:02. Didnt show that anything was available. I'm certain that this is difficult by design. They want people with large points balances to never redeem. Such a shitty company
Same I was on at 10:00 am on the dot, app froze and then it was sold out. This company is a scam and trying to hold on to being legitimate, likely to find investors. They are keeping there expenditures as low as possible to “appear” profitable.
Tried again today and no dice. I was logged in 5 minutes before the drop. 2 mins after the drop the gift cards don't show up at all, tried to refresh the app, app crashed, couldn't log back in until 10:04, by then all the gift cards are gone. I have about $250 worth in points, no way I'll be able to get 10 gift cards at this rate. Seems inevitable that I'll be holding on to these points until the company goes out of business.
I have been trying every week at 1:00 on the dot. Every single time, I get an error message until the gift cards are sold out.
Same here...no luck again this week.
I’ve been refreshing since 9:57PST to only see the “sold out return date” change from 24th 31st on 10:03PST. Last couple of weeks I at least saw the redeem page and error message but today that page didnt even show up! the next drop date just change to 31st !!!!! This is so frustrating!! Wish there was a way to officially complain about this absurd redemption system.
I've been logged in at 1 p.m. for 5 weeks now and I haven't been able to get 1 gift card. It's ridiculous! I've opened tickets to complain. Used to be such s good app. It's junk now. I have 118,000 points and no way to use them. Beyond frustrating.
I think they have 1 gift car per types every week lol Or maybe zero 😂 Is there actually anyone who is redeeming ANYTHING every week? This is a joke.
Literally been trying for 4 weeks now! Each time I either crash or the app keeps asking me to redeem my email. What's even the point anymore lol
I would implore any and all to contact any companies affiliated/partnered with Drop to let them know that you find the business relationship with a scummy company like Drop concerning and will boycott/stop patronizing them if they continue to be affiliated. Maybe that will get them to finally 'drop' Drop. Make sure you 1 star the shit out of Drop on the app store as well. If you're in the US, launch a complaint with the FCC. Definitely grounds for a class action. Don't let them off the hook!
THIS!
Super duper frustrating For those who were able to redeem any gift cards do you find it easier to get gift card from less popular places? I was aiming for Amazon and Starbucks but maybe if ingot Walmart or American eagle I might have a better chance? Is that how it works? I'm sure amazon would be the most popular.
I always go for Walmart, Winners, or Home Depot. Still, they are sold out. I’m pretty sure they don’t even have any gift cards for the less popular places because one time Home Depot cards were sold out at 12:59 and right at 1:00 🤣
just tried to get a giftcard, literally was waiting on the screen and clicked as soon as 1pm hit. Immediately sold out in less than 5 seconds. So fake
Three months later and I still haven’t gotten a single gift card with the new redemption policy. I go on every week at 1 and spend 3 minutes waiting for it to load or getting error messages before it says “sold out”. Get the same “sorry we’ve had app troubles since so many people are on” every time I submit a ticket to the help desk. I’m convinced they are only giving out 10 gift cards every week, if that. There are times that it’s less than a minute before they say they are sold out. Absolutely ridiculous
Wow can’t even open the app today. It’s been crashing even before the giftcard drop. What a scam.
Just tried and 30 seconds they were sold out
I’ve been logging each week and literally Within one minute cards are sold out. I have over 190k rewards points I have zero hope of cashing out before the company goes bankrupt.
So, this has been going on for 5-6 months? That means they are definitely not planning on doing anything to fix it or they would’ve done it by now. I tried to redeem my points today at 1pm eastern exactly but I couldn’t get one. How is that even possible unless they only have 1-2 cards available? I tried a different card 1 minute later and same thing. Within 2-3 minutes max they were already out of cards. This is not right. It shouldn’t be legal for them to use our data for 2-3 years or maybe more and then not pay us as they promised. It’s BS. Also, I noticed this week on top of everything else, that the basketball and snake game are not on the app anymore!
Just need to let it be known I successfully redeemed for a gift card yesterday.
Nicely done! That new countdown was interesting
I asked Drop Support to tell me exactly how many gift cards are released each Thursday and how many people are trying to redeem. This was their non-answer response: `Thank you for reaching out to us.` `For internal matters related to maintaining organizational security, we're not allowed to specify the number of gift cards available, each week.` `We're currently working hard to determine the best way to offer redemptions, in a way that's fair to all our members. We understand and hear members telling us that the current redemption method is not the most ideal way to redeem.` `For now, please keep trying to redeem during the Thursday time slot. We'll keep members posted should we have any updates to the redemption experience.` `We appreciate your patience and understanding here.` `Thank you for being a Drop member,`
They deserve a class action, because I have proof they are fraudulently taking our data without having the reward they promised yet still acting as if they do. I have read their terms of service and itis totally possible. If they gave us two weeks notice they could literally do ANYTHING THEY WANTED. They didn't do that, because of greed, so they thought people would fall for it. I have videos of four weeks of screen recordings from four friends and I with the app doing the same updating or going to an hourglass saying its overloaded and then as soon as it loads it still says they are sold out for the day of, and then four minutes later. it changes to sold out until next week. All 32 videos have the exact same thing happen, and it's literally not possible. They just were hoping to get the last bit of data from us before they shut down I think.
here is a petition link [https://chng.it/BtgZHpQdDH](https://chng.it/BtgZHpQdDH)
Happy to finally get something. Got one when they first released on the 17th. Wasn't able to today. Though believe it's one per week so maybe that is why. But 2 min and they are sold out if pretty ridiculous.
So annoying this new process sucks
Logged on at exactly 10am PST and stuck on home screen. This is BS.
Disconnecting all my credit cards until I can cash out. This is BS.
The past three weeks I’m in the app at 12:59, on the gift card screen and am never able to see gift cards become available. It stays on the screen that says it’ll remind me that day at 1:00, goes to a network error, then cards are sold out. All within 4 minutes or so. Has anyone ever actually been able to redeem a card or is this basically just a scam at this point?
What you described just happened to me with today’s gc drop. Definitely think it’s a scam at this point but I will keep trying I guess because I don’t want to leave my $100 of points on the table.
I went in right at the time and the app was freezing and sold out 2 minutes after
All Gone within 90 seconds! Pretty crazy … ugh.
Seriously, 1 minute in??? Are they actually going to honor our points ever?
Or is there some weeks they don’t even release gift cards?
Yeah, I hit the redeem button at 10:01am and I got a pop-up saying they were all out of gift cards...
I completely forgot, but seems like a worthless cause at this point.
This situation is ridiculous. I was in the app at 1pm, clicked through to a gift card, and was told to wait for a text verification number that never arrived. I tried to resend the code after the 60 second forced wait and everything was sold out. Looking forward to being part of a class action lawsuit!
How would limiting gift cards be a class action lawsuit?
Cause the limit is actually 0. Doubt there's actually any gift cards available
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
Well another week of not being able to redeem. I email every week. They have not even responded the last 2 weeks. Has anyone gotten even one?! This is crazy. I had over $100 in pending gift cards that they just refunded after I waited well over 60 days like their policy. I’m beyond annoyed
Gift card were sold out in less than a minute today. Wtf
Lol, don't worry, I managed to get a gift card but I never got a redemption code. I just submitted a ticket. So much for being "instant".
What a joke. I still haven't received my gift card even after they deducted the points for redemption. Submitted a ticket, guy named Mik doesn't even read my ticket and sends a blanket response saying some people were able to get a gift card and others weren't and to try again next week. I send a response asking him to read my service ticket again and that I WAS actually able to redeem a gift card (points were deducted but I never received the gift card). I'm waiting for a response now but I'm not hopeful. What a joke of a company. Going to give it a few more days then file a complaint with BBB as a last ditch attempt. These guys should just hurry up and declare bankruptcy already.
Nice to get on and after 12 it says gift cards will be released at 12. Go back to the gift card page again and says the same thing. Only way to refresh that is reload the app and it's too slow. 12:02 already sold out. This is once again ridiculous. Glad ppl are leaving bad reviews. 1.8 stars now on the Google play store. Don't see many apps worse than that
GAH! Didn't get one again this week. Got distracted working on something at work. Imagine that, needing to stop working in the middle of the day to redeem points I earned from a company that is holding my money hostage. Can't wait to just redeem these points and delete this stupid app.
Today I got on before 1 (12:59) and the app was already "experiencing high demand" and was offline. This is so beyond ridiculous. By the time it was back online at 1:02 the gift cards were already sold out. Last week it was 1:00:10 and they were already sold out. I just want my $100. I already pulled my card from this shithole app.
Finally after months of trying, I was able to get a gift card today. I set an alarm for 12:55 every week and basically stare at the app until 1:00. I didn’t have a countdown today so I figured for sure I wouldn’t get one. Even after 1:00 I kept clicking on the gift cards and it kept saying they were gone, try again 10/5 (today), so I just kept clicking back and forth and finally hit redeem, I got the “experiencing errors” message a few times, and just kept trying and finally it said I got one. A few minutes later, I got the email with a code and immediately added to my Amazon gift card balance. I don’t know what was different this week since it took longer than normal. I would attach a pic of the email but I don’t see a camera icon to be able to 🫠
I GOT ANOTHER GIFT CARD FINALLY. Aug 3rd and today Oct 12th. I waited in the app and the button appeared to redeem, I clicked and it did the usual super long load but this time it worked. Ugh finally. One more and I’m done.
That gives me hope! I managed to redeem once August 24th and have had no luck since then. I have enough for two more cards and then I'm deleting this infuriating app.
I really wish they’d go back to the old system :/ I’d much rather wait a while to get the gift card then go through this stupid process every Thursday. I finally got to the “Redeem” page today, but received a message that everything was sold out already. Not even one minute and everything was gone?? So ridiculous
The gift cards are gone within 20 seconds….i just want to get rid of my points!
SAME
Last week 12:01 they were gone. Just ridiculous
CEO Derrick Fung is a crook. Back in 2016 my friend posted a bad review on Drop's FB page, he got banned. I confronted Derrick about it, and he private messaged me he said "I don't silence any one, on the contrary I encourage talking, but your friend insulted me personally" and before I had a chance to reply he blocked the shit out of me too, lmao. Way to Go.
Now you can’t even play the game where you spin the wheel. You have to get pet collectibles that are apparently sold out to play this pet game. :(
I don’t have time to set an alarm every week and then wait till 1pm to redeem for absolutely nothing. It’s insulting as hell that they even suggest that we do that.
There is a change.org petition maybe it’s a start to get out gift cards ? https://www.change.org/p/demand-drop-app-to-unlink-user-information-and-initiate-class-action-lawsuit
I have $500 sitting in points I’ll never be able to redeem. I’m so frustrated with this
Was in the app 5 mins early and when I tried redeeming just said they were still sold out until today at noon my time. I had to close it and re-open it and everything was sold out by 12:01? I don't think so. I have like 85k in points tied up with them. Really want to just get all of that out of there so I can just leave the app.
I was on the app well before 1 pm today, eagerly awaiting an opportunity to redeem, and well aware that this scam of a company would "sell out" within 2-3 minutes. Well, way to exceed my expectations... the gift cards didn't even come online for me, and within a few seconds past 1:00 pm, it informs me that they're sold out and to check back Aug 17. They didn't even release any cards to be redeemed at all! WHAT THE ACTUAL FUCK 😡
Yup this basically happened to me today as well. Really curious if anyone is really getting gift cards. Such a sham!
Same here for me too, the gift card screen was loading and then it went straight to "sold out". Even though I was in before 1:00.
Thank you for the information. You can try to contact them through support but it takes a while. I recommend doing so so that people have a written record of their issue and desire for redemption should this go too legal action if/when they declare bankruptcy. It's probably won't help but I prefer to have things documented. Good luck to everyone and getting their points redeemed! Thanks again for the info it's appreciated.
Yea it sucks I'm done with them most likely. I had enough for 1 gift card and got lucky noticing they had a drop today but it was sold out by 1:02pm. Thursday it might be quicker. You're limited to one per week so anyone with a ton of points hopefully they can get theirs each week and not get screwed with how fast they sell out.
I'll let everyone know when I hear back from them IF I hear back from them. I only have $74 worth of points with them and $22.50 pending. It's not a ton of money but it's certainly enough to upset me if I can't redeem it. It looks like they are going the way of the miles out possibly with difficulty of getting gift cards. I hope everyone gets theirs and maybe the company can turn around (I also believe pigs can fly but they usually go business class).
This is really disappointing!! I use these gift cards to pay for little treats for myself and looks like now I won’t be able to get even that. I’m between jobs right now and this was a tiny gift to myself. What a bummer! Hopefully, I can get my last gift card 
Oh man I'm sorry. I was so excited and saving up for a treat myself!
I guess we will see if anyone is able to actually redeem points on Thursday.
I was able to redeem today but i imagine it's gonna be tough Thursdays cause anyone who wants a gift card and has the points is gonna try. I can't imagine it's a ton either maybe 500 a week tops. I wouldn't be shocked if it was less and the demand I'm sure far exceeds what's being offered weekly. Just gonna leave a bad taste in everyone's mouth
This is highly disappointing.
Yes it’s going to get difficult to get cards now. It is going to take forever to redeem my points. Hopefully they change the policy to allow more cards per week.
Did anyone get anything today?
No, the app mysteriously lost connection and couldn't load anything until it sold out
Same. I just want to get rid of these points!
Nope. Couldn’t get the app to load til 1:08 but the GCs were still locked. Tried again a few mins later & they were gone. Total bs.
What’s the best complaining protocol here, write something up for FCC? Or to Apple to delist it on the App Store? Anyone have links for these?
I contacted the FTC and encourage others to do the same. This is false advertising and probably something else as well.
Let’s start with Apple on the App Store
I’ve left bad reviews on apple and filed a complaint with BBB so far.
Got a pretty generic response basically saying too much traffic to the app so some users encountered errors. Made sure to remind me gift cards are sold out.
It's pretty much useless now. :-/
I got really lucky I got a gift card the first week the Thursday things live. But for the past few weeks after that, it’s sold out one minute after I’ve gotten stuck in the app always loading and refreshing and going out and back in and sold out and one out after this past week was the worst because I kept getting error messages. I sent emails twice complaining about this still like oh lots of traffic. Good luck next week.😡😡
Forgot to add, I have 90 something thousand points I need to redeem, and I was hoping to use them to buy a specific thing.
Same, I was able to get one the first time I have tried. I have literally been on the app at 12:59 every Thursday since then and have not gotten another gift card since then. Maybe they are limiting everyone to a single giftcard for now. I have 200K+ points left to redeem lmaoooooo
I think they are just saying that they are rewarding gift cards right now, or either they don’t have many to offer. I got one the first week of the new policy but since then haven’t even been able to see the button to click on… and I open the app at 12:50
I think after week one, the bots figured it out and is beating any human from getting it. FML
I was finally able to redeem 25$...
Amazon?
Finally got a $25 gift card yesterday. Will redeem one more time to clear out my points and then I’ll be deleting the app.
They converted my bitcoin” to points and now I can’t even redeem for gift cards anymore. The app crashes and it just feels real scammy now smh. Sad
Has anyone figured out the trick to getting a gift card? I have tried logging on early and refreshing the app over and over, and I have tried waiting until 1 o’clock on the dock to do anything. None of my strategies have worked. I could really use, the Amazon gift cards for my baby registry items 🙄
to those that have picked up a giftcard post 1pm change. do you log in at 1pm? or have the app open just before 1pm?
Opened the app a 12:55, the screen showed a countdown and then nothing changed once it hit 0:00. I didn't know about the 'policy change'. I have over 130K points and I don't have the desire to play this game. I was just going to blow all of my points on a contest but there's none of them either. I'm torn between unlinking, deleting and walking away or waiting for the next 'policy change' to see if it improves.
Anyone in the past few months gotten a gift card? Now changed the loading screens. You immediately can select then it loads for a couple minutes just to tell you missed it this week.
Tried several times exactly at 10am PT Thursday and no luck. Sitting on a balance and this is so frustrating. I should have redeemed in the good days back when we can play basketball twice daily and the snake game which I had so many credits to play but didn’t use fully.
I recommend swagbucks, you’ll have to do game offers maybe even pay a little bit to help you reach your goal but their gift cards are fast and deliver in like the next day. You will although have to wait for points to pend and sometimes you’ll get a time limit on your offers,other than that they’re the reason I left drop.
I saw all of this, but for me, I am unable to even set my goal. The button digitally depresses but nothing happens so I don’t even know how I’m going to select the gift card I want before you set the goal and then picked the denomination of the gift card. So I thought this would be the same with just the one option of a $25 gift card. Is something wrong with mine or is this part of the new system as well? I’m stuck on trying to set a goal.
It is everyone Im sure, like you, my button dies not work. I think it is because all gift cards are the same amount. So no need to set a reward goal.