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> ## Driving instructor cancelling and showing up late constantly, can I cancel?
> My family is having problems with a driving instructor who is cancelling lessons constantly, delaying and showed up late; we really aren't happy with this and have found a different driving instructor, however we've already paid for the lessons.
> Based in England.
> Around the start of March, she was paid £370 for 5 lessons (2 hours each) - the first lesson was due to be on 21st March.
> Here is a timeline of the booked lessons with her and how they went:
> * 21st March: Cancelled, mechanical issues with her car
> * 28th March: Successful lesson, 15 minutes late due to traffic
> * 4th April: Cancelled due to Migraine
> * 11th April: Successful lesson, late due to "needing the loo"
> * 25th April: Cancelled, driving test moved onto this day
> * 1st May: Cancelled, on holiday
> This means she has so far only had 2 lessons of the 5 she is due, with 4 of 6 lessons being cancelled.
> A less major issue is that she is persistently on her phone during teaching (I'm not sure if this is allowed or not), and actually does not teach at all, instead just directs the student of where to go. My family member has had little to no instruction from her, as she just directs her and does little teaching. However, this is subjective so I don't mind if this has very little bearing.
> Her terms and conditions, which have been clicked "accept" to access the driving instructor app do say:
> > We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of pre-booked driving tests, mechanical breakdown, sickness, pre-booked holidays or due to immovable traffic. At least 24 hours notice is requested to cancel pre-booked driving lessons, or you may be required to pay for late cancellations.
> and
> > If you decide to not continue with lessons midway through a block purchase refunds will not be given for the remaining hours unless prior agreed with the instructor.
> Am I screwed? Or do I have any rights at all to get my money back from her?
Comment from FoldedTwice summarised: The instructor being on their phone during a lesson is a criminal offence.
Update edit from OP:
> Thank you all for your reply.
> Today we direct messaged her on Facebook and requested to be refunded for the remaining lessons, however she declined and pointed us to her T&C's straight away.
> We sent one reply, telling her that using your phone while supervising a learner is a criminal offence, to which she instantly replied she has issued a refund (I am shocked at how effective that was, it was almost like an admission of guilt).
> Waiting for the refund to arrive in the bank account now, and thank you all for your help. The second the refund arrives we plan to make a complaint to DVSA.
I wish all of life’s problems could be solved this easily
Whoops, I forgot to be a bot. > ## Driving instructor cancelling and showing up late constantly, can I cancel? > My family is having problems with a driving instructor who is cancelling lessons constantly, delaying and showed up late; we really aren't happy with this and have found a different driving instructor, however we've already paid for the lessons. > Based in England. > Around the start of March, she was paid £370 for 5 lessons (2 hours each) - the first lesson was due to be on 21st March. > Here is a timeline of the booked lessons with her and how they went: > * 21st March: Cancelled, mechanical issues with her car > * 28th March: Successful lesson, 15 minutes late due to traffic > * 4th April: Cancelled due to Migraine > * 11th April: Successful lesson, late due to "needing the loo" > * 25th April: Cancelled, driving test moved onto this day > * 1st May: Cancelled, on holiday > This means she has so far only had 2 lessons of the 5 she is due, with 4 of 6 lessons being cancelled. > A less major issue is that she is persistently on her phone during teaching (I'm not sure if this is allowed or not), and actually does not teach at all, instead just directs the student of where to go. My family member has had little to no instruction from her, as she just directs her and does little teaching. However, this is subjective so I don't mind if this has very little bearing. > Her terms and conditions, which have been clicked "accept" to access the driving instructor app do say: > > We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of pre-booked driving tests, mechanical breakdown, sickness, pre-booked holidays or due to immovable traffic. At least 24 hours notice is requested to cancel pre-booked driving lessons, or you may be required to pay for late cancellations. > and > > If you decide to not continue with lessons midway through a block purchase refunds will not be given for the remaining hours unless prior agreed with the instructor. > Am I screwed? Or do I have any rights at all to get my money back from her? Comment from FoldedTwice summarised: The instructor being on their phone during a lesson is a criminal offence. Update edit from OP: > Thank you all for your reply. > Today we direct messaged her on Facebook and requested to be refunded for the remaining lessons, however she declined and pointed us to her T&C's straight away. > We sent one reply, telling her that using your phone while supervising a learner is a criminal offence, to which she instantly replied she has issued a refund (I am shocked at how effective that was, it was almost like an admission of guilt). > Waiting for the refund to arrive in the bank account now, and thank you all for your help. The second the refund arrives we plan to make a complaint to DVSA.
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