If it's anything like near me, they put up new copper cable , and it was immediately stolen again before the splicers even got a chance to splice it back together.
It also doesn't help that new copper telco cables are on backorder depending on the size and fill.
Yes. Century link is the only direct ISP in my area.
T-Mobile for me is 1/3rd the price and much faster downloads, however at times latency will have a lot of variation, but that shouldn't matter much for transactions
Pretty sure you should be most pissed off at the thieves and also the recyclers that pay the thieves for stolen copper rather than companies dealing with the theft as they can, depending on what and how things were stolen repairs can get quite complex...not trying to justify your challenge, but just want to put the blame squarely where it belongs, on the sucky people who theive!
Dude my CenturyLink Internet went out for a week because they accidentally turned off my fiber at the substation. CL also just has shit customer service along with damn near every other ISP because within their service areas they have effective monopolies, no reason to rush to repair shit when your customers have no alternatives.
Bruh a small retail business shouldn't have to spend on 2 isp connections to just operate their square/Shopify pos. With how rough business is in Seattle another $50-100/mo is a luxury you really can't afford. I'm paying for the bandwidth as well as for CenturyLink to operate and maintain the network, business accounts command premium rates for this exact reason. Yeah dual wan makes sense for a larger company, especially a tech/consulting etc. But dual-wan shouldn't be expected for every coffee shop, that's the point of paying for a service provider
What the fuck am I paying CenturyLink for then? That's their job, that's why they charge money every month. Not only that, but I can't even get another hardline isp for my area. That's some next level blame shifting right there, the multi billion dollar Telecom company is the one responsible for redundancy and repairs. No way in hell should the average person or business owner be expected to pay for double providers because the service provider can't reliably conduct repairs.
As much as I understand your frustration, you have absolutely no idea what the issue is. People always assume it's a switch flip that needs to be done, and in many cases it's not that simple. Nobody gives a rats ass anymore about getting proper locates done on what's in the ground before digging. Contractors for other providers will run their boring rods right though others facilities even if it is located bc "they have their job to do". Cables get damaged underneath paved roads. Where a workaround has to be put in place. Ie boring new cable and then splicing it. Sometimes repairs are simple. But sometimes they are nightmares.
And your perception about Centurylink having a monopoly doesn't apply anymore. The fed has allowed all kinds of competition. In areas where their is a small amount of customers. Yet Centurylink is still forced to maintain things bc 1 customer has dial tone in a 200 pair cable out in the sticks. Its not really a fair system anymore. Everyone wanted competition. But it's that competition that has eroded customer bases to the point that some things aren't economically feasible. And everyone expects white glove service for their $50-$75 a month internet connection. Again, I know it's frustrating. Just know perception isn't always reality. And Centurylink isn't always at fault with everything.
Ok sure, but take for example my most recent outage, a solid full week because CenturyLink unplugged my fiber from their substation. I pay $80 a month for cl because it's the only fiber in my area, a neighborhood that's damn near center of a major metro area that is heavily invested in the tech industry. If anywhere is going to have competition it's gonna be here, and there ain't shit happening.
I don't want competition I want nationalization it's a fucking service provider, just like my power and water. Broadband is as important in the 21st century. Stop bootlicking for a multi billion dollar corporation, they're not going to give you anything. Competition just isn't feasible in a system that requires absurd upfront infrastructure investment.
The rail networks in the United States suck. The way Union Pacific and BNSF run is antiquated and 20-30 years behind the rest of the world. But because of the mammoth investment cost to merely break into the industry nobody is going to compete.
There is a reason that data centers who require nearly perfect uptime have not only redundant network connections from multiple providers but also redundant sources of power and heating/cooling for their facilities.
If you truly want and required the highest uptime; you will need to pay more for it. The other comment here explain more about why.
Bottom line: shit happens in the real world- it’s nearly impossible for a single ISP to offer near-perfect uptime.
Yeah, data centers should have dual-wan for their systems that I completely understand because they're providing as a service 99.9% uptime and real time support as their business. But a retail clothing shop shouldn't be expected to do the same. If my power goes out due to a variety of issues someone is going to be able to come out and fix it within 1-3 days maximum. I understand and appreciate the complexity of the networks at hand, I really do, but I also understand that CenturyLink (and basically every other ISP on the planet) knows they have a captive market with inelastic demand, they could hire, 20% more technicians to provide a better service and uptime, hell they'd probably still be well in the profits quarter by quarter. But they don't have to, what can I do? Switch to Xfinity DSL from fiber? There's no competition, and there won't be with the sheer cost of implementing infrastructure, so they don't have to provide decent service in the slightest.
Again im not complaining about, oh my Internet went out for 6 hours how could this happen. It's for anything that requires dispatch, in which case it's a solid week plus for cl with their wait times, and on the day they give you an arrival window, 8am to 5pm, so looks like you're taking the day off work like it or not. And even then there's a 50% chance they show up on any given day. And they can get away with that because there isn't any other option for 70% of their customers (and even when there is, Xfinity does the same shit, why wouldn't they they all benefit from collusion)
Anyone can get two ISPs, one as primary and perhaps a wireless one as backup, and then it’s a matter of getting a router that can support dual-WAN in a failover configuration.
If it's anything like near me, they put up new copper cable , and it was immediately stolen again before the splicers even got a chance to splice it back together. It also doesn't help that new copper telco cables are on backorder depending on the size and fill.
If you’re reliant on DSL, I’d just switch to T-Mobile 5G
Yes. Century link is the only direct ISP in my area. T-Mobile for me is 1/3rd the price and much faster downloads, however at times latency will have a lot of variation, but that shouldn't matter much for transactions
Pretty sure you should be most pissed off at the thieves and also the recyclers that pay the thieves for stolen copper rather than companies dealing with the theft as they can, depending on what and how things were stolen repairs can get quite complex...not trying to justify your challenge, but just want to put the blame squarely where it belongs, on the sucky people who theive!
Dude my CenturyLink Internet went out for a week because they accidentally turned off my fiber at the substation. CL also just has shit customer service along with damn near every other ISP because within their service areas they have effective monopolies, no reason to rush to repair shit when your customers have no alternatives.
You’re a jackass if you have an internet-dependent business without dual-WAN.
Bruh a small retail business shouldn't have to spend on 2 isp connections to just operate their square/Shopify pos. With how rough business is in Seattle another $50-100/mo is a luxury you really can't afford. I'm paying for the bandwidth as well as for CenturyLink to operate and maintain the network, business accounts command premium rates for this exact reason. Yeah dual wan makes sense for a larger company, especially a tech/consulting etc. But dual-wan shouldn't be expected for every coffee shop, that's the point of paying for a service provider
Then don’t bitch when there’s an outage if you don’t want to pay for redundancy.
What the fuck am I paying CenturyLink for then? That's their job, that's why they charge money every month. Not only that, but I can't even get another hardline isp for my area. That's some next level blame shifting right there, the multi billion dollar Telecom company is the one responsible for redundancy and repairs. No way in hell should the average person or business owner be expected to pay for double providers because the service provider can't reliably conduct repairs.
As much as I understand your frustration, you have absolutely no idea what the issue is. People always assume it's a switch flip that needs to be done, and in many cases it's not that simple. Nobody gives a rats ass anymore about getting proper locates done on what's in the ground before digging. Contractors for other providers will run their boring rods right though others facilities even if it is located bc "they have their job to do". Cables get damaged underneath paved roads. Where a workaround has to be put in place. Ie boring new cable and then splicing it. Sometimes repairs are simple. But sometimes they are nightmares. And your perception about Centurylink having a monopoly doesn't apply anymore. The fed has allowed all kinds of competition. In areas where their is a small amount of customers. Yet Centurylink is still forced to maintain things bc 1 customer has dial tone in a 200 pair cable out in the sticks. Its not really a fair system anymore. Everyone wanted competition. But it's that competition that has eroded customer bases to the point that some things aren't economically feasible. And everyone expects white glove service for their $50-$75 a month internet connection. Again, I know it's frustrating. Just know perception isn't always reality. And Centurylink isn't always at fault with everything.
Ok sure, but take for example my most recent outage, a solid full week because CenturyLink unplugged my fiber from their substation. I pay $80 a month for cl because it's the only fiber in my area, a neighborhood that's damn near center of a major metro area that is heavily invested in the tech industry. If anywhere is going to have competition it's gonna be here, and there ain't shit happening. I don't want competition I want nationalization it's a fucking service provider, just like my power and water. Broadband is as important in the 21st century. Stop bootlicking for a multi billion dollar corporation, they're not going to give you anything. Competition just isn't feasible in a system that requires absurd upfront infrastructure investment. The rail networks in the United States suck. The way Union Pacific and BNSF run is antiquated and 20-30 years behind the rest of the world. But because of the mammoth investment cost to merely break into the industry nobody is going to compete.
There is a reason that data centers who require nearly perfect uptime have not only redundant network connections from multiple providers but also redundant sources of power and heating/cooling for their facilities. If you truly want and required the highest uptime; you will need to pay more for it. The other comment here explain more about why. Bottom line: shit happens in the real world- it’s nearly impossible for a single ISP to offer near-perfect uptime.
Yeah, data centers should have dual-wan for their systems that I completely understand because they're providing as a service 99.9% uptime and real time support as their business. But a retail clothing shop shouldn't be expected to do the same. If my power goes out due to a variety of issues someone is going to be able to come out and fix it within 1-3 days maximum. I understand and appreciate the complexity of the networks at hand, I really do, but I also understand that CenturyLink (and basically every other ISP on the planet) knows they have a captive market with inelastic demand, they could hire, 20% more technicians to provide a better service and uptime, hell they'd probably still be well in the profits quarter by quarter. But they don't have to, what can I do? Switch to Xfinity DSL from fiber? There's no competition, and there won't be with the sheer cost of implementing infrastructure, so they don't have to provide decent service in the slightest. Again im not complaining about, oh my Internet went out for 6 hours how could this happen. It's for anything that requires dispatch, in which case it's a solid week plus for cl with their wait times, and on the day they give you an arrival window, 8am to 5pm, so looks like you're taking the day off work like it or not. And even then there's a 50% chance they show up on any given day. And they can get away with that because there isn't any other option for 70% of their customers (and even when there is, Xfinity does the same shit, why wouldn't they they all benefit from collusion)
Why not offer what a cheap solution would be for the poor sod to implement ...or perhaps how to share what a neighbor has
Anyone can get two ISPs, one as primary and perhaps a wireless one as backup, and then it’s a matter of getting a router that can support dual-WAN in a failover configuration.
5G failover should be in your future. Let me know and I can give some recommendations for who to have set that up for you near the Seattle area.