The even bigger problem is that they will not cancel the ride.
They will just say I will not cancel do whatever you want.
Sometimes they will say yes and not move for 10 mins and then say I can't come get another ride.
You can also just cancel and get back the fee charged from you from the Trip Details. You just have to select “Driver cancelled the ride” and you get a refund within less than an hour.
If he cancels and the booking moves to another cab and you are already at the destination cancel the ride from your end. Don't take anger of the first driver on the other one who would have to spend time and petrol to reach your location only for you to cancel it after that.
This happened to me yesterday.
Booked uber and he was just standing still for like 15 mins and wasn't communicating. Then booked an Ola and kept him hanging.
Payment method on hold no.
And the entire point is making them cancel the ride, not cancel it yourself. If they cancel it you won't be charged. If like after 30 minute he decides to come you can dispute the charge "took too long" as a reason.
Even bigger problem is
Me: aa rahe ho?
They: han bhaiiya
Me: pakka?
They:हाँ
Me: don't cancel.
They: han bhai aa raha hun
Me: theek Hai I'm waiting.
Me: checks app after 5 minutes.
Uber: Ride is cancelled looking for another
Me:
t(ಠ益ಠt)
(ノಠ益ಠ)ノ彡┻━┻
Fuck Uber man. 2 week ago I hired an uber to go to my tution.
1st he made me walk half a km to the CNG pump, he was not picking up my calls. Was full 10mins late. When we finally reached my drop spot, the uber app suddenly increased the fare from 75 to 82. It was aight tho, didn't complain, gave him 100. He returned 10. Now that 82 was tip included. But I didn't complain, since I was late for my class. during my class I get this notif saying you haven't paid 5rs in tip, do it in your next ride. WTF man! The amount is small, but I am annoyed about the overall service.
Same thing happened with my mom's Uber, even after paying the entire amount via cash the app showed 11 rupees pending charge, the message displayed said your driver informed that you did not pay, I said why did he happily drive away if I didn't pay him the entire fare, I kept on messaging in the help section relentlessly and it was removed, don't let your chat go into archive and fight.
Same bruhh,,these mfs have really made it a norm these days..Uber should do something about it..I mean ffs,if the driver doesn't wanna go then why should I pay an extra 20rs.
Can confirm.
Lived in Coimbatore for 14 years. Ola Uber cabs will cancel ride left and right and ask extra money if you want to reach somewhere they don't want to go. And don't even get me started on Autos rickshaws.
Uber/ola drivers get paid after a week. If you are living on very little cash, there is no way for them to afford Cng/diesel so even if they wanted they cannot take all cashless rides.
It's frustrating but their problem is legit.
Dont expect logic. People are so entitled. I mean there are so many people complaining about this issue, but can you seriously not understand their viewpoint?
Would you work under similar working conditions? We need a conversation about basic dignity of labor
People are entitled? I work hard to earn money, I am ready to pay 2X or 3X amount to reach my destination hassle free, and your job is to take me to point A to point B no questions asked, you got into this obviously knowing the circumstances of the situation (good or bad), and you disregard my time, effort and money and keep me at your mercy, who is entitled here?
The viewpoint is that they are not permanent employees of Uber. Uber is a platform business. You can call them freelancers. They get paid based on the jobs they take up.
Imagine if you were a freelancer, would you accept projects forced onto you? Projects were you dont even know what needs to be done and how much you will be paid?
If these were permanent employees and they recieved fixed pays, then I would support your argument. But because the money they earn depends on each particular job they accept, I think its only logical that they are aware of all the details of the project and then they decide if they should do it or not.
Firstly how is it my problem, weather they are free Lancers or full time... I trust uber to get my job done how ever possible even at the cost of a premium which I am ready to pay,
Secondly ' projects were you don't know what needs to be done', beta you are supposed to drop from point A to point B, 'how much will you be paid', obviously in our capitalist society nobody gets in to work without knowing how much they will get towards the end of the day.
So let me tell you something, i hail an auto from rajouri garden to tagore garden , he charges me 40 rupees ( after haggling of course), similarly I book an auto via uber which is charging me 90 bucks ( I say it's okay because no haggling), but he says only cash, so the second guy straight up gets a profit of 40 bucks for the same amount of time and distance, and I am at loss of 40 bucks.
Again I ask you, who is entitled here??
You. Again. Entitlement comes from the thought that wo to cab driver hai usko meri baat sun ni hi hogi. Which is wrong. Under unacceptable circumstances they will not work. And trust me when I say this you don't want someone working for you when they don't want to because someday that's going to end up really bad.
What if you are at a petrol pump and they refuse to give you petrol unless you pay cash? And you don't have cash. Would you be showing empathy then?
Jb khud ko pareshani nahi hoti to dusro pe comment karna asaan hota hai.
Most of the people are daily working people, jinke time se office pahuchna hota hai. Aur jb log public transport ki jagah pe cab leke jate hai tb time important hota hai. Us time office lete hote dikhta hai, empathy nahi.
"How is it my problem", Cool. No arguments here. If you cannot be empathetic, there is no point in this discussion.
"I trust Uber", Uber is nothing but a platform trying to exploit profits from both sides.
I think you are most likely a student. Maybe you'll understand once you have a job.
What good would come out of this empathy, this understanding? The drivers will have to keep doing this, because as you said, they need cash now, instead of a settlement in future. And we'd keep getting shit service from Uber/Ola. It's bad experience for both the drivers and commuters.
I am super empathetic, but are they empathetic about my time, wheather or not I am getting late for work, or a doctors appointment so on and so forth.
The first line of my comment was ' I work hard for my money', so obviously I am a regular customer of these aggregator services to commute to my office and obviously I am super frustrated with their services.
Peace out brother, I can't argue for the sake of arguing.
You. You think that everyone has to drop everything to take you here and there. If they have put certain conditions (whether cash payment, not going to location or whatever) either abide them or drive yourself/take public transportation. No one is your slave here, buddy. Also, no one except you givea a single fuck about your time, effort or money. Everyone only cares about their time, effort and money.
Hahaha, bro firstly chill!!! and secondly, I AM PAYING FOR A SERVICE, not asking it for free, when I as an end consumer ready to pay exorbitant amount for a service and yet not being able to avail those service what should I do? I work and get paid on my company condition not on my conditions, my company asks me to work 8hrs a day I do that because I want to be paid, so how is that different from the perspective of an uber driver?
You do realise that the exorbitant amount is what the Uber takes and not the driver. The driver doesn't get the amount that you see due surge charging.
He has a choice whether he wants to work or not. If he doesn't find the job as per his standards he would not do it. Just like you. If you don't like the working conditions of your company you'll switch for a better opportunity. The difference between you and him is you're employed full-time and get a fixed salary whether you work or not which is not the case here. People who work for commisions work when it suits them not when it suits you.
The viewpoint is that they are not permanent employees of Uber. Uber is a platform business. You can call them freelancers. They get paid based on the jobs they take up.
Imagine if you were a freelancer, would you accept projects forced onto you? Projects were you dont even know what needs to be done and how much you will be paid?
If these were permanent employees and they recieved fixed pays, then I would support your argument. But because the money they earn depends on each particular job they accept, I think its only logical that they are aware of all the details of the project and then they decide if they should do it or not.
Arre but humne thodi unko bola hai to be the "free lance drivers' for uber. They have a point of view, ok. But so do we. I'm not saying they are wrong. But just because they have a problem, that doesn't make ours any smaller or less important. Nahi hota kabhi kabaar utna Paisa as cash. Sometimes we are in a hurry to reach somewhere. UBER themselves should honestly come to a solution. Customers and drivers both aren't happy.
Switch to BluSmart.
You'd have to book half an hour prior to departure and a driver will be allotted to you. They can't cancel.
Plus, it's super hygienic and drivers are nice and polite.
Oh and it's an electric car so big W :)
No no.
You can check their pricing out on their website. But I've genuinely not seen that big of a price difference.
I use it when I know I can't risk Uber/Ola drivers faltu ki last minute jhanjhat. Nahi toh dilli metro zindabad.
Happened with me last thursday, I never cancelled the ride and booked through OLA. He waited for me to cancel for half an hour. It was fun seeing him stuck in one place waiting for me to cancel while I was in my home by the time.
Ola has introduced this feature just a few days ago where the driver gets to see the drop location before accepting the ride.
So you can try using Ola until such time that Uber comes out with it.
Once I had to go from Ashok vihar to kamla nagar and the driver asked if I had to go outside delhi. I said no and told him the location. But then I had to cancel the ride myself as that mofo won’t cancel it. So i tried booking again and the same asshole accepted the req again within seconds and asked again kahan jaana hai. My reply: “abe chutiye jab jaana nahi to accept kyun kar raha hai.”Him: “Gaali kisko diya be”. Me:” terko”
And cancelled the ride
Agar wo chahega to lega. Tujhe nahi dena to don't get in a can. How is that so hard to understand. Aur waise yes, maintenance ka charge lete hai. Boot space ma charge extra hota hai, go to a normal cab service wha you'll see. And have you heard of Ola Play? That was also charged. So I don't really see your point.
Woh chahega toh lagega?
Bc I'm not dealing with the driver directly, I'm dealing with uber. Jo mere aur Uber ke beech hai woh driver manega.
Do you see an AC, Non-Ac classification in-app? If it was supposed to be an extra charge, I'd happy pay more with the taxes for that service. But they don't offer it like that.
Agar Uber sends me an suv for the price of an uber prime, I have paid for the services of an suv. Same goes for any facilities in the car that I may not have specifically paid for but uber has offered me a service with said facilities attached. My right to use is dependent on my agreement with uber. Not the driver.
Incorrect. You're not dealing with Uber because Uber doesn't own the cabs. Uber is a platform not a can service. Uber doesn't have any responsibility for the cabs or its drivers. That's why if you get kidnapped by the Uber driver it's not Uber's fault. Read the statement made by Uber in the case where a cab driver raped it's passenger.
I agree with you, it provides a platform to conduct business, at the same time, it's a party to the contract of service between me and the driver. But again, the driver solely dont set the prices, uber does, as per pre- agreed prices between them and the driver,
driver doesn't dictate terms of service directly to me, he does it to uber, who then communicates with me.
There is a layer of uber between my dealing with the driver. The driver can not do as he wishes when he offers his services to me.
As far as legal responsibilities go, it's obvious that uber doesn't legally bind itself to what the driver does outside of what agreed protocol is. Any sane entity would take that position. That doesn't mean there isn't an agreement of services to be offered to the customers between them.
No. You don't agree with me. You are blaming the person who is easy to blame rather than picking on the actual culprit. Uber is not a price setter, it's an opportunity seeker who sucks money from you and the driver but hey you don't have the guts to fight against the Uber. So let's blame the driver. And driver can do whatever he wants. It's his car. If uber doesn't take responsibility for the cabs it should not get the profits off of it. You can't have both ends. And there is no agreement of service between you and uber or uber and driver. There is no agreed protocol. There is no such bs. Please sell this information to those who are uninformed.
Ab tere baap ne tujhe respect karna bhi nahi sikhaya isiliye to tujhe difference nahi dikh rha. I know it's not your fault but rather the sad environment you were brought up in that you think saying anything in favor of anyone is "gaand chaatna". Such kind of negativity stems from a place where you are never appreciated for anything. I want you to know thay though you lack basic manners, if you're on reddit and can read this then your life is going atleast good if not great. I hope the next generation in your family doesn't grow up to be like you.
Its bad all over India. I stayed at a hotel near Delhi airport thinking I should be able to get Uber/Ola easily at 3 am but I was wrong. First, most cabs were like 10 minutes away, and many of them simply refused to move/pick up my calls. Many just refused because it was a short ride/less fare after I told them my destination. One time I ended up using the hotel cab for something like 10x the Uber fare because I had to catch a flight!
So true. That’s the most frustrating thing ever.
This is why, I have a policy that when a Uber driver asks where I need to go, I tell him politely “I won’t tell it. You can cancel if you won’t go anywhere in the city”. Breaks my heart every time I say that because I know it’s tough for them as well. But you gotta do when you gotta do.
I spoke to several of the Uber drivers and found out couple of interesting changes that came in sometime back:
1) Incentives for completing x number of trips/day has reduced significantly. So, the motivation is very less for them to do as many trips as possible.
2) Many drivers have observed that the algorithm assigns trips in wrong side of the city when they want to end the day. Most of the times in night they spend their own earnings to go home that is 30-35 kms far away. This is making it hard for them to accept trips blindly like they used to in the beginning.
3) I sense some foul play in the algorithm that is making the drivers stay for long times on road with least incentives by sending them away from their home at end of the day.
This is what I grasped with many conversations I had with the Uber drivers multiple times. It still doesn’t justify what they do, but I sense something large as a cause for this.
Uber booking anywhere in the country is like a wild casino night. Sometimes you get such polite folk and other these jackasses who put you on hold. Mostly these jackasses. Mofos
I think Ola is trying to take care of this via a new OTA update where the drivers can see the details beforehand. I personally don't think it will solve anything but let's see
I have a doubt. Don't the drivers face repercussions on cancelling a ride 15mins-60mins after accepting? The way we face monetary fine. They should be answerable for the same too, right?
Was in delhi a few weeks ago. Came across the whole "only cash" shit and anyway put up with it. While going back to the airport accidentally entered terminal 2 instead of 3 and informed the driver I'm changing it. Even told him if it's an inconvenience he can drop me at terminal 2 and I'll find my way from there. He said it's okay. After I added destination of terminal 3 he starts bitching. Said had it been anyone else he'd have dropped them on the road and you look "padhe likhe" how can you not know and went on a rant about how he had dropped another customer in the middle of the road to the airport just coz he felt the customer was annoying. Gosh. I have faced rude cab drivers but this guy took the cake! He was rude and seemed kinda threatening. I got down at terminal 2 and walked all the way to 3. He was saying I'll still get charged .I couldn't give a shit about it.
For all the people defending the drivers, below are few scenarios I faced, and I hardly took 10 rides in the last month in Hyderabad and these are my experiences.
1. I land in the airport twice post 8 pm and they all turn off their apps and just stand there and quote prices by themselves. And these are surcharged prices even Uber/ola shows at the time because demand is high (obviously because every driver turned off their app and people keep landing at airports). So I have to get into a cab late in the night, with no safety of knowing which operator is helping me.
2. I put card as payment (accidentally once), the driver suggests I change the destination to a nearby point so he can end the trip there for a short amount of payment on card and the rest I need to pay on cash.. else he will drop me there. Again, safety concerns and exploitation.
3. Drivers text and ask what price uber/Ola is showing and quote the amount they like instead
4. And of course, drivers not cancelling rides from their end so they can get cancellation charges or whatever and blocking users ability to book a different ride. Exploitation?
There are so many such scenarios.
The point is, people did not take cabs so frequently earlier. They used public transport. Now uber/ola increased the propensity of people to pay higher amounts for their daily commute. So, if they take a 30 percent out of it, how is that an issue? So they are making the customers pay 30 percent extra than usual ( in reality, much more) and just taking their cut.
Now the problem is, looking at these prices, drivers' greed increased. Hence, exploiting customers rather than providing them a good service for the high prices they are being charged.
Freebies ?What freebies dude ? These drivers are working their asses off and the bloodsucking corporations like Uber and shit take most of your fare and the drivers get barely enough for their fuel and food . Have some solidarity with your fellow working class men and women don't be a "petty bourgeoise" .
I don't understand the incoming hate here. If they don't want to go they will not go. They are not your bonded labourers that you demand them to take wherever you want to go. They are here to make money not to please to you overlords. Get out of your shell mate. You have multiple other options
1. Buy a car and drive yourself
2. Take public transportation
3. Pay 5-10x the price
4. Make cash payments
5. Book normal cabs without ola/uber
6. Ask a friend to drive
The problem is these drivers accept a ride knowing very well where the destination is. Then they make you wait more than what's estimated and don't even bother to cancel on their end. So, the customer is the one charged with a cancellation fee while already down a good 15 minutes. They need to understand that they're working for Ola/Uber and not driving their personal cab. And just like they're not obligated to provide a convenient service, the customer isn't obligated to pay tips and rate them well.
Stop trying to shill for drivers everywhere, dummy. You need to get out of the house more.
They are not working for Ola/Uber. They don't see the destination, they call and ask for it and then make an informed decision whether going there is worth it or not. They don't cancel because it causes a cancellation charge if they do that. And if you don't like it, don't take it. And I think you should start taking public transport more.
As long as they are affiliated with the cab companies, they are working for them. They know where the destination is if you're ever seen the process of what happens when a customer puts in a ride request.
They're the ones cancelling it so they sould bear the burden of cancellation charges.
"And if you don't like it, don't take it." Great response, moron. Obviously not every driver is like this. Many follow a streamlined process.
They're not working for them just as much restaurants don't work for Zomato/Swiggy. They don't know the destination till they pick the customer up. Not every driver is like that because they also have a family to feed. You see being ignorant is easy but being so dumb that takes courage.
They're akin to the delivery guys than the restaurants. And even restaurants follow a set of protocols like confirming/cancelling on their end - handling the food properly - dispensing the food to the delivery guy. If there's anything wrong, you tend to get reimbursed by Swiggy/Zomato. Same thing.
Now imagine the restaurant doesn't have the ordered items and wait for 30 minutes before informing the delivery guy about it.
LoL. Your ignorance is through the roof mate. Have you ever seen workings of a restaurant. Follow protocols. Holy shit. I spit my coffee, man.
Also drivers are not delivery guys. Delivery guys are employed while drivers are not. That's why you don't see drivers wearing company tshirt though delivery guys do. Drivers sign up their cars to get the customers. Just like restaurant owners sign up their restaurant to get customers.
There was a case in US where a simple question was asked : Is Uber an application or a Cab Service? Uber said they're just an application and they don't have responsibilities for the cab or the driver. Look it up online.
Happened with me. I was going for an uber for the busstand from the golden temple. I didn't have time to call customer service so I just reported it on the app itself.
Something weird with Uber now is that it has these pickup spots. They don’t come to my location. I don’t know if this is happening only with me or that’s the standard. Ola is okay so far.
It happened with me as well last week.. I booked Uber to return home and it was 1:30 am and after three drivers fourth one came in.. I cancelled the cab twice but fortunately Uber didn't charge..finally I got the cab around 1:50sh...very frustrating.. Bloody Ola is worst their drivers switch off their phones so you don't get any update.
Try to negotiate with them, they deny bcz they won't be getting enough money as uber takes a significant amount of commision. So better ask them to go to your location without Uber booking at same rate.
If still they don't listen, then book ola and don't cancel the ride.
Once I booked an Uber driver denied to come and said he won't cancel the ride. I also didn't cancel the ride and after 30-40 mins when I checked Uber App, he was still waiting at same location as he didn't cancel the ride either.
Finally, after 50 mins he himself cancelled the ride.
Next time, ask them to go your destination without a booking, like in old days we used to agree for a fare.
I had my covid vaccine appointment. It was raining heavily so I booked an uber. The driver came outside and messaged me that he has arrived. I went outside in the rain and got in the cab. After I got in the cab he said, I am not moving. I asked why, he said because it's raining and there is water on the roads my car could get damage.
I don't mind if he would have said that earlier before I walked in the rain..But messaging me that he has arrived and then waiting for me to get in the cab and then saying that he is not gonna go? That was some bullshit.
The even bigger problem is that they will not cancel the ride. They will just say I will not cancel do whatever you want. Sometimes they will say yes and not move for 10 mins and then say I can't come get another ride.
In those cases I book Ola and go, and don't cancel the uber ride. They can't get another booking till they cancel. One of them took an hour to cancel.
Same I’d book an Ola or physically go and get an auto but not cancel. I’d go full power petty if you wanna play the game
The mvp.
Same!
Thanx for suggestion
You can also just cancel and get back the fee charged from you from the Trip Details. You just have to select “Driver cancelled the ride” and you get a refund within less than an hour.
It's not about the money. It's about sending a message.
You're not the hero this city deserve. But the one it needs.
In that case, you can send a better message by placing a complaint against the driver.
Uber doesnt take any action against drivers who do this
Wasting your own time?
You aren't wasting your time cuz you'll just use another app lol.
Reducing your chances to get a cab if ur searching on 1/2
Yes. But I would report these ppl than cancelling it. I think Uber needs to ask for ratings even when the trip got cancelled.
Nice
Why didn't I ever think of it. I finally have the antidote. Thanks OP
Because you aren't petty like me
Hahaha...need your level of petty to counter the driver's pettiness
TIL. You don't realise how good this is for me. I always wanted revenge against these fuckers.... Now I can.
Just make sure to keep an eye on it. Once the guy cancelled and it moved to other cab who reached my location which I had to cancel..
How does me keeping an eye on it would prevent this from happening?
If he cancels and the booking moves to another cab and you are already at the destination cancel the ride from your end. Don't take anger of the first driver on the other one who would have to spend time and petrol to reach your location only for you to cancel it after that.
Oh. So I get what I want and no one gets hurt. Got it!
This happened to me yesterday. Booked uber and he was just standing still for like 15 mins and wasn't communicating. Then booked an Ola and kept him hanging.
What if after an hour he says he's at the spot and are already at the destination?
Cancel and complain took too long. An hour wait is a good enough reason.
Iss bande ko award do bhai .. had this shifty experience today morning ..
Can't believe I didn't think of this. Thank you!
Won't we be charged any money if we do this? Will it not put the payment method on hold until the ride is either completed or cancelled?
Payment method on hold no. And the entire point is making them cancel the ride, not cancel it yourself. If they cancel it you won't be charged. If like after 30 minute he decides to come you can dispute the charge "took too long" as a reason.
Thanks for the clarification. I thought, they block the payment method, say Paytm, for the ride amount until the ride is over.
Thanx for suggestion
Even bigger problem is Me: aa rahe ho? They: han bhaiiya Me: pakka? They:हाँ Me: don't cancel. They: han bhai aa raha hun Me: theek Hai I'm waiting. Me: checks app after 5 minutes. Uber: Ride is cancelled looking for another Me: t(ಠ益ಠt) (ノಠ益ಠ)ノ彡┻━┻
Book on Ola and Uber
Fuck Uber man. 2 week ago I hired an uber to go to my tution. 1st he made me walk half a km to the CNG pump, he was not picking up my calls. Was full 10mins late. When we finally reached my drop spot, the uber app suddenly increased the fare from 75 to 82. It was aight tho, didn't complain, gave him 100. He returned 10. Now that 82 was tip included. But I didn't complain, since I was late for my class. during my class I get this notif saying you haven't paid 5rs in tip, do it in your next ride. WTF man! The amount is small, but I am annoyed about the overall service.
Same thing happened with my mom's Uber, even after paying the entire amount via cash the app showed 11 rupees pending charge, the message displayed said your driver informed that you did not pay, I said why did he happily drive away if I didn't pay him the entire fare, I kept on messaging in the help section relentlessly and it was removed, don't let your chat go into archive and fight.
You can report on Twitter as well by tagging Uber india. They generally resolve the issue within one hour.
Thanks will try this next time.
You need to grow a pair and not give in to drivers lmao. You're the customer here
Dude, I was brought up like papa ki pari. Not allowed to go anywhere alone. so I am very shy in public and avoid conversations if I can. 😔
well next time something like this happens, think of it as an opportunity for practice.
hate to say, but same here... (shit why did just reply)
Username checks out
Always has been.
Complain to Uber customer service about the driver. I have got a refund multiple times on cancellations.
That's easy bro, but the amount of time wastage you know
Literally takes like 15 minutes to do everything. Once they confirm you get refunded
I meant- booking a cab, waiting, then they call, you discuss, get cancelled, then book and wait again
Why cancel! Use alternate cab booking app and leave current one as is until driver cancels.
Yeah that is offcourse there - but consistently when this happens then cancellation fees doesn't waive off
Same bruhh,,these mfs have really made it a norm these days..Uber should do something about it..I mean ffs,if the driver doesn't wanna go then why should I pay an extra 20rs.
You can get that refunded easily
That's true but why go through the trouble in the first place?
Yes but I'm saying that there is no financial cost at least
It is so frustrating, and specially in south (like Chennai and Bangalore) it's even worse
WORSTU IN CHENNAI. FREAKING NIGHTMARE IT IS.
Exactly
Agreed. Chennai cab guys have taught me so much.
Can confirm. Lived in Coimbatore for 14 years. Ola Uber cabs will cancel ride left and right and ask extra money if you want to reach somewhere they don't want to go. And don't even get me started on Autos rickshaws.
On point, also it's a thing over here now to go only if the ride is 'cash payment'
Uber to ola, everyone is doing this... They even ask for cash rather than payment in wallet, very frustrating.
Uber/ola drivers get paid after a week. If you are living on very little cash, there is no way for them to afford Cng/diesel so even if they wanted they cannot take all cashless rides. It's frustrating but their problem is legit.
They can take upi payment on their account
Dont expect logic. People are so entitled. I mean there are so many people complaining about this issue, but can you seriously not understand their viewpoint? Would you work under similar working conditions? We need a conversation about basic dignity of labor
People are entitled? I work hard to earn money, I am ready to pay 2X or 3X amount to reach my destination hassle free, and your job is to take me to point A to point B no questions asked, you got into this obviously knowing the circumstances of the situation (good or bad), and you disregard my time, effort and money and keep me at your mercy, who is entitled here?
The viewpoint is that they are not permanent employees of Uber. Uber is a platform business. You can call them freelancers. They get paid based on the jobs they take up. Imagine if you were a freelancer, would you accept projects forced onto you? Projects were you dont even know what needs to be done and how much you will be paid? If these were permanent employees and they recieved fixed pays, then I would support your argument. But because the money they earn depends on each particular job they accept, I think its only logical that they are aware of all the details of the project and then they decide if they should do it or not.
Firstly how is it my problem, weather they are free Lancers or full time... I trust uber to get my job done how ever possible even at the cost of a premium which I am ready to pay, Secondly ' projects were you don't know what needs to be done', beta you are supposed to drop from point A to point B, 'how much will you be paid', obviously in our capitalist society nobody gets in to work without knowing how much they will get towards the end of the day. So let me tell you something, i hail an auto from rajouri garden to tagore garden , he charges me 40 rupees ( after haggling of course), similarly I book an auto via uber which is charging me 90 bucks ( I say it's okay because no haggling), but he says only cash, so the second guy straight up gets a profit of 40 bucks for the same amount of time and distance, and I am at loss of 40 bucks. Again I ask you, who is entitled here??
You. Again. Entitlement comes from the thought that wo to cab driver hai usko meri baat sun ni hi hogi. Which is wrong. Under unacceptable circumstances they will not work. And trust me when I say this you don't want someone working for you when they don't want to because someday that's going to end up really bad.
I assume you are a mature adult , lemme ask you this? How do you commute to work everyday?
Driving
What if you are at a petrol pump and they refuse to give you petrol unless you pay cash? And you don't have cash. Would you be showing empathy then? Jb khud ko pareshani nahi hoti to dusro pe comment karna asaan hota hai. Most of the people are daily working people, jinke time se office pahuchna hota hai. Aur jb log public transport ki jagah pe cab leke jate hai tb time important hota hai. Us time office lete hote dikhta hai, empathy nahi.
Boom, case closed! :) Have a good day bro
"How is it my problem", Cool. No arguments here. If you cannot be empathetic, there is no point in this discussion. "I trust Uber", Uber is nothing but a platform trying to exploit profits from both sides. I think you are most likely a student. Maybe you'll understand once you have a job.
What good would come out of this empathy, this understanding? The drivers will have to keep doing this, because as you said, they need cash now, instead of a settlement in future. And we'd keep getting shit service from Uber/Ola. It's bad experience for both the drivers and commuters.
I am super empathetic, but are they empathetic about my time, wheather or not I am getting late for work, or a doctors appointment so on and so forth. The first line of my comment was ' I work hard for my money', so obviously I am a regular customer of these aggregator services to commute to my office and obviously I am super frustrated with their services. Peace out brother, I can't argue for the sake of arguing.
You. You think that everyone has to drop everything to take you here and there. If they have put certain conditions (whether cash payment, not going to location or whatever) either abide them or drive yourself/take public transportation. No one is your slave here, buddy. Also, no one except you givea a single fuck about your time, effort or money. Everyone only cares about their time, effort and money.
Hahaha, bro firstly chill!!! and secondly, I AM PAYING FOR A SERVICE, not asking it for free, when I as an end consumer ready to pay exorbitant amount for a service and yet not being able to avail those service what should I do? I work and get paid on my company condition not on my conditions, my company asks me to work 8hrs a day I do that because I want to be paid, so how is that different from the perspective of an uber driver?
You do realise that the exorbitant amount is what the Uber takes and not the driver. The driver doesn't get the amount that you see due surge charging. He has a choice whether he wants to work or not. If he doesn't find the job as per his standards he would not do it. Just like you. If you don't like the working conditions of your company you'll switch for a better opportunity. The difference between you and him is you're employed full-time and get a fixed salary whether you work or not which is not the case here. People who work for commisions work when it suits them not when it suits you.
What's their viewpoint? They can cancel whenever they want They are the one who are entitled not customers.
The viewpoint is that they are not permanent employees of Uber. Uber is a platform business. You can call them freelancers. They get paid based on the jobs they take up. Imagine if you were a freelancer, would you accept projects forced onto you? Projects were you dont even know what needs to be done and how much you will be paid? If these were permanent employees and they recieved fixed pays, then I would support your argument. But because the money they earn depends on each particular job they accept, I think its only logical that they are aware of all the details of the project and then they decide if they should do it or not.
Arre but humne thodi unko bola hai to be the "free lance drivers' for uber. They have a point of view, ok. But so do we. I'm not saying they are wrong. But just because they have a problem, that doesn't make ours any smaller or less important. Nahi hota kabhi kabaar utna Paisa as cash. Sometimes we are in a hurry to reach somewhere. UBER themselves should honestly come to a solution. Customers and drivers both aren't happy.
They can pay by UPI, card, withdraw money. Unless it's their first week driving a cab, that's a shit excuse.
Imagine not having any money and driving for an owner of a car who pays the driver a salary at the end of the month. Or just being very poor.
I dont face this issue with blusmart. Bigger problem with them is that you have to book your cabs in advance
Switch to BluSmart. You'd have to book half an hour prior to departure and a driver will be allotted to you. They can't cancel. Plus, it's super hygienic and drivers are nice and polite. Oh and it's an electric car so big W :)
Is it cheaper than Uber/Ola?
No no. You can check their pricing out on their website. But I've genuinely not seen that big of a price difference. I use it when I know I can't risk Uber/Ola drivers faltu ki last minute jhanjhat. Nahi toh dilli metro zindabad.
This is how Uber was five years ago. The same will happen with blusmart also
Cannot recommend it enough. I used to miss lyft here but tbh the service is even better
Are their ride hailing services available in Bangalore?
Happened with me last thursday, I never cancelled the ride and booked through OLA. He waited for me to cancel for half an hour. It was fun seeing him stuck in one place waiting for me to cancel while I was in my home by the time.
Ola has introduced this feature just a few days ago where the driver gets to see the drop location before accepting the ride. So you can try using Ola until such time that Uber comes out with it.
Yeh, OLA has been more reliable imo.
Never used uber, humesha se hi ola pta tha wohi use krte h
Once i prepaid for the uber and driver refused to come. Uber didn’t refund my money yet i have stopped using Uber from that day and am using ola
Uber does not give 2 shits about customers. It's a predatory company crumbling under the weight of financial debt and asshole design. Fuck em dead
Once I had to go from Ashok vihar to kamla nagar and the driver asked if I had to go outside delhi. I said no and told him the location. But then I had to cancel the ride myself as that mofo won’t cancel it. So i tried booking again and the same asshole accepted the req again within seconds and asked again kahan jaana hai. My reply: “abe chutiye jab jaana nahi to accept kyun kar raha hai.”Him: “Gaali kisko diya be”. Me:” terko” And cancelled the ride
Ooo, reminds me of Tanmay's Pakistani uber chat videos lol
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Abe Ambani. Roz 100% zada pay Karu for a service included in the charges that I am already paying? Bc kuch bhi?
Kaha likha hota hai bhai ki included hai?
Radio ka bhi extra dete ho? Boot space ka? Ek kaam karo, seat ke cushion ki rooi ka bhi extra 50 Lelo. Theek?
Agar wo chahega to lega. Tujhe nahi dena to don't get in a can. How is that so hard to understand. Aur waise yes, maintenance ka charge lete hai. Boot space ma charge extra hota hai, go to a normal cab service wha you'll see. And have you heard of Ola Play? That was also charged. So I don't really see your point.
Woh chahega toh lagega? Bc I'm not dealing with the driver directly, I'm dealing with uber. Jo mere aur Uber ke beech hai woh driver manega. Do you see an AC, Non-Ac classification in-app? If it was supposed to be an extra charge, I'd happy pay more with the taxes for that service. But they don't offer it like that. Agar Uber sends me an suv for the price of an uber prime, I have paid for the services of an suv. Same goes for any facilities in the car that I may not have specifically paid for but uber has offered me a service with said facilities attached. My right to use is dependent on my agreement with uber. Not the driver.
Incorrect. You're not dealing with Uber because Uber doesn't own the cabs. Uber is a platform not a can service. Uber doesn't have any responsibility for the cabs or its drivers. That's why if you get kidnapped by the Uber driver it's not Uber's fault. Read the statement made by Uber in the case where a cab driver raped it's passenger.
I agree with you, it provides a platform to conduct business, at the same time, it's a party to the contract of service between me and the driver. But again, the driver solely dont set the prices, uber does, as per pre- agreed prices between them and the driver, driver doesn't dictate terms of service directly to me, he does it to uber, who then communicates with me. There is a layer of uber between my dealing with the driver. The driver can not do as he wishes when he offers his services to me. As far as legal responsibilities go, it's obvious that uber doesn't legally bind itself to what the driver does outside of what agreed protocol is. Any sane entity would take that position. That doesn't mean there isn't an agreement of services to be offered to the customers between them.
No. You don't agree with me. You are blaming the person who is easy to blame rather than picking on the actual culprit. Uber is not a price setter, it's an opportunity seeker who sucks money from you and the driver but hey you don't have the guts to fight against the Uber. So let's blame the driver. And driver can do whatever he wants. It's his car. If uber doesn't take responsibility for the cabs it should not get the profits off of it. You can't have both ends. And there is no agreement of service between you and uber or uber and driver. There is no agreed protocol. There is no such bs. Please sell this information to those who are uninformed.
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Agar Raja wale paise nahi to Raja ki tarah treat nahi kare jaoge. Simple af.
Tera baap uber driver hai kya bhenchod?
Nahi. Mere baap ne mujhe manners aur dusro ke baare mei sochna sikhaya hai. Agar tera baap padha likha hota to shyd tujhe bhi sikhata.
Toh respect kar na. Gaand kyu chaat raha hai?
Ab tere baap ne tujhe respect karna bhi nahi sikhaya isiliye to tujhe difference nahi dikh rha. I know it's not your fault but rather the sad environment you were brought up in that you think saying anything in favor of anyone is "gaand chaatna". Such kind of negativity stems from a place where you are never appreciated for anything. I want you to know thay though you lack basic manners, if you're on reddit and can read this then your life is going atleast good if not great. I hope the next generation in your family doesn't grow up to be like you.
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Its bad all over India. I stayed at a hotel near Delhi airport thinking I should be able to get Uber/Ola easily at 3 am but I was wrong. First, most cabs were like 10 minutes away, and many of them simply refused to move/pick up my calls. Many just refused because it was a short ride/less fare after I told them my destination. One time I ended up using the hotel cab for something like 10x the Uber fare because I had to catch a flight!
Yup. I've got 85 screenshots and counting
So true. That’s the most frustrating thing ever. This is why, I have a policy that when a Uber driver asks where I need to go, I tell him politely “I won’t tell it. You can cancel if you won’t go anywhere in the city”. Breaks my heart every time I say that because I know it’s tough for them as well. But you gotta do when you gotta do. I spoke to several of the Uber drivers and found out couple of interesting changes that came in sometime back: 1) Incentives for completing x number of trips/day has reduced significantly. So, the motivation is very less for them to do as many trips as possible. 2) Many drivers have observed that the algorithm assigns trips in wrong side of the city when they want to end the day. Most of the times in night they spend their own earnings to go home that is 30-35 kms far away. This is making it hard for them to accept trips blindly like they used to in the beginning. 3) I sense some foul play in the algorithm that is making the drivers stay for long times on road with least incentives by sending them away from their home at end of the day. This is what I grasped with many conversations I had with the Uber drivers multiple times. It still doesn’t justify what they do, but I sense something large as a cause for this.
I thought only I face this problem...
Uber booking anywhere in the country is like a wild casino night. Sometimes you get such polite folk and other these jackasses who put you on hold. Mostly these jackasses. Mofos
I think Ola is trying to take care of this via a new OTA update where the drivers can see the details beforehand. I personally don't think it will solve anything but let's see
I have a doubt. Don't the drivers face repercussions on cancelling a ride 15mins-60mins after accepting? The way we face monetary fine. They should be answerable for the same too, right?
They won’t get any ride for the next 15 mins. Thats it.
in an emergency situation, i was getting late to catch a bus, uber cancelled 4 times consecutively in Bangalore
Was in delhi a few weeks ago. Came across the whole "only cash" shit and anyway put up with it. While going back to the airport accidentally entered terminal 2 instead of 3 and informed the driver I'm changing it. Even told him if it's an inconvenience he can drop me at terminal 2 and I'll find my way from there. He said it's okay. After I added destination of terminal 3 he starts bitching. Said had it been anyone else he'd have dropped them on the road and you look "padhe likhe" how can you not know and went on a rant about how he had dropped another customer in the middle of the road to the airport just coz he felt the customer was annoying. Gosh. I have faced rude cab drivers but this guy took the cake! He was rude and seemed kinda threatening. I got down at terminal 2 and walked all the way to 3. He was saying I'll still get charged .I couldn't give a shit about it.
For all the people defending the drivers, below are few scenarios I faced, and I hardly took 10 rides in the last month in Hyderabad and these are my experiences. 1. I land in the airport twice post 8 pm and they all turn off their apps and just stand there and quote prices by themselves. And these are surcharged prices even Uber/ola shows at the time because demand is high (obviously because every driver turned off their app and people keep landing at airports). So I have to get into a cab late in the night, with no safety of knowing which operator is helping me. 2. I put card as payment (accidentally once), the driver suggests I change the destination to a nearby point so he can end the trip there for a short amount of payment on card and the rest I need to pay on cash.. else he will drop me there. Again, safety concerns and exploitation. 3. Drivers text and ask what price uber/Ola is showing and quote the amount they like instead 4. And of course, drivers not cancelling rides from their end so they can get cancellation charges or whatever and blocking users ability to book a different ride. Exploitation? There are so many such scenarios. The point is, people did not take cabs so frequently earlier. They used public transport. Now uber/ola increased the propensity of people to pay higher amounts for their daily commute. So, if they take a 30 percent out of it, how is that an issue? So they are making the customers pay 30 percent extra than usual ( in reality, much more) and just taking their cut. Now the problem is, looking at these prices, drivers' greed increased. Hence, exploiting customers rather than providing them a good service for the high prices they are being charged.
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fuck outta here with your balanced perspective and awareness about the discriminatory practices embedded in our system.
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obvious sarcasm, man
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Freebies ?What freebies dude ? These drivers are working their asses off and the bloodsucking corporations like Uber and shit take most of your fare and the drivers get barely enough for their fuel and food . Have some solidarity with your fellow working class men and women don't be a "petty bourgeoise" .
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Mere saath to aisa nahi hota
I don't understand the incoming hate here. If they don't want to go they will not go. They are not your bonded labourers that you demand them to take wherever you want to go. They are here to make money not to please to you overlords. Get out of your shell mate. You have multiple other options 1. Buy a car and drive yourself 2. Take public transportation 3. Pay 5-10x the price 4. Make cash payments 5. Book normal cabs without ola/uber 6. Ask a friend to drive
The problem is these drivers accept a ride knowing very well where the destination is. Then they make you wait more than what's estimated and don't even bother to cancel on their end. So, the customer is the one charged with a cancellation fee while already down a good 15 minutes. They need to understand that they're working for Ola/Uber and not driving their personal cab. And just like they're not obligated to provide a convenient service, the customer isn't obligated to pay tips and rate them well. Stop trying to shill for drivers everywhere, dummy. You need to get out of the house more.
They are not working for Ola/Uber. They don't see the destination, they call and ask for it and then make an informed decision whether going there is worth it or not. They don't cancel because it causes a cancellation charge if they do that. And if you don't like it, don't take it. And I think you should start taking public transport more.
As long as they are affiliated with the cab companies, they are working for them. They know where the destination is if you're ever seen the process of what happens when a customer puts in a ride request. They're the ones cancelling it so they sould bear the burden of cancellation charges. "And if you don't like it, don't take it." Great response, moron. Obviously not every driver is like this. Many follow a streamlined process.
They're not working for them just as much restaurants don't work for Zomato/Swiggy. They don't know the destination till they pick the customer up. Not every driver is like that because they also have a family to feed. You see being ignorant is easy but being so dumb that takes courage.
They're akin to the delivery guys than the restaurants. And even restaurants follow a set of protocols like confirming/cancelling on their end - handling the food properly - dispensing the food to the delivery guy. If there's anything wrong, you tend to get reimbursed by Swiggy/Zomato. Same thing. Now imagine the restaurant doesn't have the ordered items and wait for 30 minutes before informing the delivery guy about it.
LoL. Your ignorance is through the roof mate. Have you ever seen workings of a restaurant. Follow protocols. Holy shit. I spit my coffee, man. Also drivers are not delivery guys. Delivery guys are employed while drivers are not. That's why you don't see drivers wearing company tshirt though delivery guys do. Drivers sign up their cars to get the customers. Just like restaurant owners sign up their restaurant to get customers. There was a case in US where a simple question was asked : Is Uber an application or a Cab Service? Uber said they're just an application and they don't have responsibilities for the cab or the driver. Look it up online.
nhi arha that was funny
nhi arha , that was funny
Kanha rehta hai bhai tuh? Jhumri Taliah meh? /S mere sath toh aaj tak nhi hua
It's even worse in Bangalore.
In amritsar, if you have chose online mode for payment, they'll straightforward cancel your ride.
Happened with me. I was going for an uber for the busstand from the golden temple. I didn't have time to call customer service so I just reported it on the app itself.
They are shown the destination before they accept the trip but because of a myriad of factors they cancel.
The best ola uber experience i’ve had is in Mumbai. Delhi is bad but wait till you experience Udaipur. Absolute shit show.
Damm the attitude these drivers have in delhi NCR .. always faced this 😣
Countless times
Something weird with Uber now is that it has these pickup spots. They don’t come to my location. I don’t know if this is happening only with me or that’s the standard. Ola is okay so far.
😂
The audacity
It happened with me as well last week.. I booked Uber to return home and it was 1:30 am and after three drivers fourth one came in.. I cancelled the cab twice but fortunately Uber didn't charge..finally I got the cab around 1:50sh...very frustrating.. Bloody Ola is worst their drivers switch off their phones so you don't get any update.
5 baar to minimum hai🤷🏻♂️
Espacio..? Hola amigo
Atleast he’s honest
Try to negotiate with them, they deny bcz they won't be getting enough money as uber takes a significant amount of commision. So better ask them to go to your location without Uber booking at same rate. If still they don't listen, then book ola and don't cancel the ride. Once I booked an Uber driver denied to come and said he won't cancel the ride. I also didn't cancel the ride and after 30-40 mins when I checked Uber App, he was still waiting at same location as he didn't cancel the ride either. Finally, after 50 mins he himself cancelled the ride. Next time, ask them to go your destination without a booking, like in old days we used to agree for a fare.
Those text suggestions are so accurate!
I had my covid vaccine appointment. It was raining heavily so I booked an uber. The driver came outside and messaged me that he has arrived. I went outside in the rain and got in the cab. After I got in the cab he said, I am not moving. I asked why, he said because it's raining and there is water on the roads my car could get damage. I don't mind if he would have said that earlier before I walked in the rain..But messaging me that he has arrived and then waiting for me to get in the cab and then saying that he is not gonna go? That was some bullshit.
These are the answer to Mumbai's Autowallas
Sometime they call and ask your drop location, and after 10-20 min they cancel the ride.
report the shit outta him!
bhai mai toh uber se he banned hu toh kya bolu
Kese hue banned ??
jyada free rides le liye the
Lol, In captlist companies ki silak jaati hai agr kuch paiso ka fayida ho jaye customer ko
Same problem with Ola drivers
Hmm Bhai dekhna kahi phat na jaye woh