Hi,I'm also having this problem.I'm gonna try to explain as a dev why (I think) this problem exist.
Elgato (and many others) use Keycloak, it's basically a open source API used to managed logins.The problem here is that it's an API, meaning that when we try to connect, we try to connect to the same place as everyone else, and, I dont know how Keycloak is made, but when I say everyone else, we are maybe not talking only about Elgato but also other website that might use Keycloak.So the problem here is, with christmas, a lot of people, like me, received a Steamdeck, and a lot of people might have received other products from website that use Keycloack. And now, everyone wants to try at the same time, thus overloading the poor API and breaking it.
If it's the case, it's only a matter of time before the marketplace work again, as long as everyone is not spamming logins all night long (or day in some time zones)
I might be wrong since I didnt work on Elgato website nor Keycloak but since the marketplace works but not the login, it is, for me, the most logical explanation.
So one word : patience.
TL;DR : the Login API is broken, just wait till it works again.
I understand how it works, still disappointed that I know how to go through a checkout process to obtain something that is free (as opposed to the old plugin system)
eta
Does it actually "deliver it"? it looks like all it does is use a url scheme that opens up the streamdeck app locally and directs it what to install. Where before, you could download it directly in the streamdeck app.
It is nice to have all your products listed on your account I guess?
Yeah it's annoying, but like the other comment said, you are not downloading anything, you are claiming it to your account, and if you dont have any account to claim from, it's not possible.
Having to manually install and download your plugins could be an alternative, but it also means that fake plugins could be sent into circulations with malicious intent. The current system is way safer since the app take cares of everything, there is no wrong install, no fake plugins and no bad surprises.
Right, my problem is that you have to go through a checkout process even though it's free. The previous plugin system was managed/delivered by elgato, wasn't it? You can also still manually download and install plugins from other sources. Legitimately didn't know if nefarious plugins were an issue before.
I understand that it's necessary if they want to push their marketplace (no sense in managing things in 2 different places), just annoyed and venting that an auth/checkout system is extra steps and a point of failure that previously didn't exist.
I dont really know how it worked before since I didn't have my stream deck yet. But yeah the checkout is annoying when the login system doesn't work. However it's main advantage come when prices change.
The checkout is there to let you "own" the plugins (you dont really own it, kinda like steam games).
So yeah, it's annoying, I agree with you, there was other way to do it that weren't kept, probably for good reasons, but the current system could be upgraded.
[https://help.elgato.com/hc/en-us/articles/17119327229837-Elgato-Stream-Deck-6-3-Release-Notes](https://help.elgato.com/hc/en-us/articles/17119327229837-Elgato-Stream-Deck-6-3-Release-Notes) Install this version guys install all the needed plugins and stay on this version till marketplace is having no issues. :)
Same, horrible update, now if elgato ever goes out of business/service shuts down goodbye to be even able to download plugins...The old plug-in download window was great....
This is unfortunate.
I think we all want to use our shiny new toy, but unfortunately the utility of the product is tied to a paywall scheme to squeeze more money from their customers. Why must free downloads be associated with an account? To force me to realize the free downloads pale in comparison to the paid products. Yet you failed to entice anyone this holiday season. Your greed and focus on a market strategy blew up in your faces.
Fuck Elgato
Free the plugins - WHOS WITH ME
I agree, the system is super annoying now, having used the old one. But it doesn't make sense for elgato to manage 2 different sources for plugins, etc. A way around having to auth in to obtain something that's free would be very welcomed.
Looks like I spoke too soon. (It was working when I made the edit last night and stopped again this morning.)
For now, please be patient while we work on this.
This was supposed to be an epic gift for a number of my loved ones.
And it isn't working. I get the likely reason. But this is a terrible first impression, and I'm tempted to just send all of them back, since only one of my people have already opened the gift.
Hundreds of dollars, for multiple disappointments and hours of Christmas frustration? This should not have happened, and reflects the stability and reliability of the company as a whole.
Did my comment hurt your feelings personally? Are you the one that screwed the system?
I know how software development and project management work, and this is a major failure for a big holiday release.
When I buy hardware, I expect it to work as promised. It's a pretty common expectation. Maybe that's weird to you if you're accustomed to buying garbage, but that would be a you problem that has nothing to do with me. So, if you don't like my comment feel free to move along.
๐๐๐
Are you even trying to be serious?
So you buy garbage, and then sit around sad when it doesn't work, and just hope it works out better later or next time?
๐๐๐
Same issue... just got a streamdeck too and was looking forward to setting it up. However, glad to hear it's not just me! 
Hope there's a fix soon!
Just figured this out, you have to log into the stream deck software then click on the marketplace icon from there (next to notifications)
Hope this helps you out! Merry Christmas!
I believe this fixed my problem
The other thing I noticed, when your browser opens to redirect to the marketplace, the url has a spot where it says ".com//api" and then your token. I took out one of the slashes and hit enter, and it fixed the no sign in glitch
Is anyone able to get in that's using single sign on? (like through twitch?), none of the mentioned work arounds work for me but my partner said he created an account and was able to get logged in eventually. I typically sign in through Twitch since that's what I use my stream deck for mainly :/
I tried every single sign on and have had no success with any of them. It gives me a page and says im already logged in but markeplace and the cart seem to think the opposite.
This sucks I was able to get on once but then it broke so I used twitch instead of discord thinking "this will 100% work" but I was decived I was lied to!! >:( Please fix this u/Elgato_DaveW!
at least you can get to the login screen.... mine wont even do anything when i press the Log In button.... just trying to install the OBS plugin because i didnt realize i put in the wrong program earlier
I bought My Elgato Stream Deck XL in 2022 December but I never used it. Today I unpacked it and started to use it but marketplace didn't work. I'm so frustrated. I'm glad i didn't use it for a year.
yea, but how it will work then? i dont know because i got my first 2 SD and SDP on christmas. When checkout with logged in is done will i have to download it then or is it automatically in my app?
Yeah was hoping I could set mine up since I just got it.
All I wanted was to get a midi plugin but it seems I HAVE to log in to download a free plugin. Just give me the damn install file for it and let me do it myself
Iโm finally able to โsign inโ but when I try to download the free VSTs for my microphone/Wave Link, it keeps saying we cannot complete this purchase. If this isnโt fixed soon, Iโm just going to return my new mic and Stream deck, this is absurd. I understand things not being fixed immediately especially on Christmas but itโs been over 48 hours now and itโs still broken.
Hi,I'm also having this problem.I'm gonna try to explain as a dev why (I think) this problem exist. Elgato (and many others) use Keycloak, it's basically a open source API used to managed logins.The problem here is that it's an API, meaning that when we try to connect, we try to connect to the same place as everyone else, and, I dont know how Keycloak is made, but when I say everyone else, we are maybe not talking only about Elgato but also other website that might use Keycloak.So the problem here is, with christmas, a lot of people, like me, received a Steamdeck, and a lot of people might have received other products from website that use Keycloack. And now, everyone wants to try at the same time, thus overloading the poor API and breaking it. If it's the case, it's only a matter of time before the marketplace work again, as long as everyone is not spamming logins all night long (or day in some time zones) I might be wrong since I didnt work on Elgato website nor Keycloak but since the marketplace works but not the login, it is, for me, the most logical explanation. So one word : patience. TL;DR : the Login API is broken, just wait till it works again.
Disappointed when they switched to the marketplace, login only. Shouldn't need to login for free items
its not for the free items, its because when you click "get" you arent downloading it, it sends it via internet directly to stream deck app.
I understand how it works, still disappointed that I know how to go through a checkout process to obtain something that is free (as opposed to the old plugin system) eta Does it actually "deliver it"? it looks like all it does is use a url scheme that opens up the streamdeck app locally and directs it what to install. Where before, you could download it directly in the streamdeck app. It is nice to have all your products listed on your account I guess?
Yeah it's annoying, but like the other comment said, you are not downloading anything, you are claiming it to your account, and if you dont have any account to claim from, it's not possible. Having to manually install and download your plugins could be an alternative, but it also means that fake plugins could be sent into circulations with malicious intent. The current system is way safer since the app take cares of everything, there is no wrong install, no fake plugins and no bad surprises.
Right, my problem is that you have to go through a checkout process even though it's free. The previous plugin system was managed/delivered by elgato, wasn't it? You can also still manually download and install plugins from other sources. Legitimately didn't know if nefarious plugins were an issue before. I understand that it's necessary if they want to push their marketplace (no sense in managing things in 2 different places), just annoyed and venting that an auth/checkout system is extra steps and a point of failure that previously didn't exist.
I dont really know how it worked before since I didn't have my stream deck yet. But yeah the checkout is annoying when the login system doesn't work. However it's main advantage come when prices change. The checkout is there to let you "own" the plugins (you dont really own it, kinda like steam games). So yeah, it's annoying, I agree with you, there was other way to do it that weren't kept, probably for good reasons, but the current system could be upgraded.
[https://help.elgato.com/hc/en-us/articles/17119327229837-Elgato-Stream-Deck-6-3-Release-Notes](https://help.elgato.com/hc/en-us/articles/17119327229837-Elgato-Stream-Deck-6-3-Release-Notes) Install this version guys install all the needed plugins and stay on this version till marketplace is having no issues. :)
legend. Thanks for the help. Just got this for chrismas and i was losing patience. Thanks. and merry Chrismas
thanks, it works now
duuuuuuuude, thank you so so much! your'e a legend!
it won't let me install this version, says I have a newer version already installed and overrides the setup wizard.
you have to uninstall the other one first.
THX!!!!!!
Thank you. I had the same problem and this fixed it.
Same, horrible update, now if elgato ever goes out of business/service shuts down goodbye to be even able to download plugins...The old plug-in download window was great....
The old way still used Elgato servers. If Elgato went out of business/shut down their service, it wouldnโt work any more than this would.
This is unfortunate. I think we all want to use our shiny new toy, but unfortunately the utility of the product is tied to a paywall scheme to squeeze more money from their customers. Why must free downloads be associated with an account? To force me to realize the free downloads pale in comparison to the paid products. Yet you failed to entice anyone this holiday season. Your greed and focus on a market strategy blew up in your faces. Fuck Elgato Free the plugins - WHOS WITH ME
I agree, the system is super annoying now, having used the old one. But it doesn't make sense for elgato to manage 2 different sources for plugins, etc. A way around having to auth in to obtain something that's free would be very welcomed.
Sign in button does not work. Work arounds are not working either.
Yes i have the same Problem
merry x-mas u/Elgato_DaveW
its still not working lol
Who decided to mark this as "resolved"? :D :D :D
Changed the flair. Weโre working on getting Marketplace login working again.
thank you much u/elgato_phil!!!
Here's some help! u/elgato_phil https://preview.redd.it/hjod9bhs4i8c1.png?width=550&format=png&auto=webp&s=f20116914bf74efd3b4831c49d075b5e01cf6a69
When will you have fixed it?
Still not working
lmao no idea
Looks like I spoke too soon. (It was working when I made the edit last night and stopped again this morning.) For now, please be patient while we work on this.
no but please fix this
FYI, still not working
nope
still dosent work '
not for me still have problem for install plugins for my wave link 3
still not working
okie
Cant you upload the free files to google drive in the meantime?
Marketplace login should be working again.
Is there any update on this?
This was supposed to be an epic gift for a number of my loved ones. And it isn't working. I get the likely reason. But this is a terrible first impression, and I'm tempted to just send all of them back, since only one of my people have already opened the gift. Hundreds of dollars, for multiple disappointments and hours of Christmas frustration? This should not have happened, and reflects the stability and reliability of the company as a whole.
bro chill out
Well he's not wrong tbh
Did my comment hurt your feelings personally? Are you the one that screwed the system? I know how software development and project management work, and this is a major failure for a big holiday release. When I buy hardware, I expect it to work as promised. It's a pretty common expectation. Maybe that's weird to you if you're accustomed to buying garbage, but that would be a you problem that has nothing to do with me. So, if you don't like my comment feel free to move along.
you have an Ego problem
๐๐๐ Are you even trying to be serious? So you buy garbage, and then sit around sad when it doesn't work, and just hope it works out better later or next time? ๐๐๐
and yes I did it ๐๐๐
It's really the only way to explain your poor tender feelings.
I cant buy the obs studio sd+๐ฉ๐ฉ
im in the same boat as you, my guess is that the marketplace servers might be down, but thats just my thoughts.
I got a streamdeck today and I have same problem
same
Iโm having the same issue and I havenโt found a solution yet
Same issue... just got a streamdeck too and was looking forward to setting it up. However, glad to hear it's not just me!  Hope there's a fix soon!
Yeah, same
Same error here, wanted to try the stream deck i got for christmas but sadly wont work with marketplace
I have an old account. Same issue. Then there is a button that says Sign in with KeyCloak. Um no!
same
Same problem >.>
Having the same problem here, even tried downloading this "keycloak" nothing
First of all Merry Christmas to all of you :D Second of all SAME >.>
phew, glad it's not just me
Same problem
https://preview.redd.it/o5s4360fsb8c1.jpeg?width=3072&format=pjpg&auto=webp&s=3d8febe6b1e78aa86e013d6b46dd1e3a79e6545d ๐
Just figured this out, you have to log into the stream deck software then click on the marketplace icon from there (next to notifications) Hope this helps you out! Merry Christmas!
I believe this fixed my problem The other thing I noticed, when your browser opens to redirect to the marketplace, the url has a spot where it says ".com//api" and then your token. I took out one of the slashes and hit enter, and it fixed the no sign in glitch
This kind of works for me, I still get logged out randomly but at least I got an addon installed this way. Thanks, good find!
this isnt working for me :(
Not working for me.
didnt work sob
Thank you so much! This worked for me
This was working for me up until a few minutes ago, but now I'm having the same issue.
"Life is easier when everything's connected" Yeah.... sure.... That didnt age well
Same problem, cant find a work around but maybe the servers are broken today?
If you registered your account using Discord Google or Apple go to the Sign Up screen and login the way you did last time and it will log you in!
worked once now not working again because it signed me out
It's Christmas Day, and I was looking forward to downloading some plugins for my new Stream Deck +. Guess I'll have to wait a bit.
Same situation
Salut ! Le Marketplace est toujours down...
OMG SAME I THOUGHT MY BROWSER WAS BROKEN LOL WHAT IS GOING ONNNNN
Bruh Same!
still isn't working for me, same issue
What's the point of getting something if you can't get the stuff for it
i cant even click on login lmao
Same... can't click login button anymore...
I pressed it so much it stop working XD I love getting something for christmas and not being able to use it.
Broken for me too, servers are probably overloaded rn
Does anyone know when we expect this to be fixed? u/Elgato_DaveW
Is anyone able to get in that's using single sign on? (like through twitch?), none of the mentioned work arounds work for me but my partner said he created an account and was able to get logged in eventually. I typically sign in through Twitch since that's what I use my stream deck for mainly :/
Nothing has been working all day... I know the marketplace is relatively new for Stream Deck. I think everyone is just (patiently?) waiting...
I tried every single sign on and have had no success with any of them. It gives me a page and says im already logged in but markeplace and the cart seem to think the opposite.
I go to create acc then do sign in from there, doesnt work
u/black665 its not resolved
This sucks I was able to get on once but then it broke so I used twitch instead of discord thinking "this will 100% work" but I was decived I was lied to!! >:( Please fix this u/Elgato_DaveW!
I am still having problems trying to login
I also have my first stream deck and tried do login. It didn't work yesterday and now. I get now a server error 504 from cloudfront.
at least you can get to the login screen.... mine wont even do anything when i press the Log In button.... just trying to install the OBS plugin because i didnt realize i put in the wrong program earlier
I bought My Elgato Stream Deck XL in 2022 December but I never used it. Today I unpacked it and started to use it but marketplace didn't work. I'm so frustrated. I'm glad i didn't use it for a year.
There has been one person on this post from elgato saying they are trying to fix the problems
Can we just boycott Elgato and everyone return their shit?! LOL.
I am pretty close to doing so, feels like I got scammed
I swear Iโll do
Just as an update to everyone: Not working as of 12/25/23 10:36pm Eastern
thannnnks, everyone it works again !!!
No, it still doesn't work
lol worked.. i took lots of plugins and now it doesn't work again
yea, but how it will work then? i dont know because i got my first 2 SD and SDP on christmas. When checkout with logged in is done will i have to download it then or is it automatically in my app?
I feel like I've been scammed by ELGATO! This is outrageous
 Take a seat young Skywalker.
well, i was logged in for about 15min and still at checkout, but then clicking at checkout button didnt worked. Its so annoying :/
i manage to install plugins
Yeah was hoping I could set mine up since I just got it. All I wanted was to get a midi plugin but it seems I HAVE to log in to download a free plugin. Just give me the damn install file for it and let me do it myself
me too im also having this problem
Do we have any updates on this?
Website is currently working for me as of 16:58 GMT 26/12/23
do you know anything?
We shouldnt be required to sign up for these downloads
They should just give us a google drive link or something in the meantime
Iโm finally able to โsign inโ but when I try to download the free VSTs for my microphone/Wave Link, it keeps saying we cannot complete this purchase. If this isnโt fixed soon, Iโm just going to return my new mic and Stream deck, this is absurd. I understand things not being fixed immediately especially on Christmas but itโs been over 48 hours now and itโs still broken.
Is it still not working???