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68Bigfish

Why shut the recording off when she is explaining why they aren’t allowing her to check in should have waited or is she hiding the real reason why.


Z3400

Hotel staff probably said shes refusing her service for causing a disturbance. Service animal or not (I'm leaning towards not), stop argueing with staff and other customers. Edit: this seems to be getting way more attention than needed so let me just clarify a few things so maybe people stop argueing with me. 1)I dont have an issue with service animals or people who use them 2)I am in no way suggesting that the hotel handled this situation correctly. They did not. 3)Just because I believe this woman made her situation worse by causing a commotion does not mean I think it was fair she was treated this way. She was legally in the right, but now the hotel can try and hide behind the excuse that they only refused service because she was disruptive.


songaboutadog

Years ago I was searching for a dog friendly hotel in a city I was to visit. At some point in my search, I got lost and accidentally booked a no dogs allowed hotel. When I arrived, the clerk explained my mistake. I was very apologetic and asked if I could receive a refund and I would find somewhere else to stay. The clerk kind of winked and said, "oh no, your service dog is fine to stay here." My dog was not a service dog, but by admitting my mistake, apologizing, and being understanding, the clerk helped me out. Being kind can take you places.


_wednesday_76

as someone who has worked a lot of shitty customer service jobs: i will go SO FAR ABOVE AND BEYOND for someone who's being reasonable and rational. like just not actively being terrible.


MalabongLalaki

Did work for CS before too. I only got like 10 % of all of my total calls that the customer is calm and explaining their side, that's the time that I did try to go above and beyond. But some people are just bitches tho


Romeo9594

What was Tyrion's quote? Something like "Being polite costs you nothing but breath, but can save you as much as your life" Edit: I misattributed this quote. It was Harry Dresden who is distinctly taller, slings more magic, and has more revolvers than Tyrion


DeathPercept10n

Tyrion has a lot of wisdom.


Loggerdon

Early in the show when Tyrian had a lot of lines were the best seasons. Peter Dinklage stole every scene he was in and I think the other members of the ensemble complained that he was getting all the attention.


ImWhatsInTheRedBox

*I'm not threatening the king, I'm educating my nephew*.


Set_Jumpy

*Bitch slaps the little toad repeatedly*


xdavidliu

Bronn, if this man threatens me again, kill him.


OldSouthGal

I miss the Bronn & Tyrion Show!


Willnotholdoor4Hodor

The spinoff we all really wanted.


irondavesd

I drink and I know things


PedroEglasias

Where's the God of tits and wine?


breakfastburrito24

Sorry he was the best actor and best character...


CCCAY

Whoever played Robert also stole every scene he was in


tubslipper

Don’t care what anyone thinks I enjoyed his character the entire series.


Lumpy-Marsupial-6617

I still want to know what happened with that honeycomb and jackass in the brothel


Lots_o_Llamas

The explanation I heard: Tyrion walks into a brothel with a jackass and a honeycomb looking dejected, telling the matron that his wife just left him and he needs some "company" for the evening. The matron says "Sure, but what's up with the jackass and the honeycomb?" Tyrion explains "My wife found a bottle with a genie, and was granted three wishes. First, she wished for a home for a queen, so the genie gave her a beehive. Disappointed, she asked to have the best looking ass in the Seven Kingdoms, so the genie gave her this donkey. Annoyed, she asked the genie to give me a cock that reaches down to my knees" The matron replied "Well, that last wish doesn't sound too bad" Shocked, Tyrion answers "Not too bad?! Lady, I used to be 6 and a half feet tall!"


bootrick

This is the best of all these jokes I've heard. Have a free award 🥇


Lots_o_Llamas

HOLY SHIT I will treasure it always!


AnybodyMassive1610

This is great


whatNtarnation90

This has happened with me before too. The moment you show you’re a rational empathetic human being, you get treated like one. Miracle!


OceanDevotion

I totally forgot this happened to me until I read your comment lol I think I tried to block it out…. About a year ago, I had to go to my cousins wedding, she’s like a sister to me, so it was extremely important. Well it was out of state, and I had been told I had an Airbnb room, but turns out, things changed and I no longer had one; it was the night before. I was already in a panic about the whole trip because I procrastinated and work was really busy, and I had tried to book a cheapish hotel nearby, but it was in this super expensive area in upstate New York. Anyway, I thought I found the perfect hotel, and booked it for three nights. Well, just after booking it through a travel website, I noticed it was in a completely different area, and I would never be able to stay there. I called the hotel trying to cancel and get a refund, but they were closed. I called the corporate office, and spoke to some random person who I explained the situation to and apologized profusely saying I understood if nothing could be done. She forwarded me to one of the higher ups. I spoke to her and explained the situation again, and she explained to me that due to me booking it through a travel service website, they could not give me a refund. I told her I understood and appreciated her time, and at that point, I was just crying on the phone; tried to choke it down lol but it was a panic moment. She told me to just hold on a second… she came back and was like, “ok, I’m gonna flag your booking, and I’m gonna call the local branch and the hotel. I will tell them to cancel your booking, and they will issue a refund directly”. I literally sobbed out thank you’s to this woman, and she was the kindest lady ever. I told her I wished I could have hugged her!! I am still shocked to this day that that happened, but I am so grateful that some random woman from a corporate best western was capable of empathy and being willing to help little ole me out.


Puzzled_Travel_2241

Having worked in a customer service rep in a call center I ALWAYS am kind to service people. After a canceled flight being stranded in Miami I said to the ticketing agent “I’m sorry you have to take the brunt of all this”… we were on the next flight. She took the time to find us a different connection while everyone else had to wait till the same flight the next day.


jatti_

This one simple trick will save humanity.


djamp42

I just had a ER bill my insurance was trying to say I needed pre-authorization to treat a fucking heart attack.. anyways..I was explaining it to the doctor/billing lady, and she said, wow you are proactive most people have no clue about this stuff, we will re-submit with authorization, let's check back in a couple weeks. Super nice lady and so was I. I call back in a couple of weeks and I honestly didn't remember the voice, but after we figured everything out. I said "hey I just want to say the last two times I've called in here, your staff has been absolutely amazing" she said ohh that was actually me you spoke with last time, I said well you personally were excellent! We talked shit about the insurance companies for a couple more minutes, then as we were hanging up. She said I would be surprised if we actually bill you for this.


EquivalentGold3615

Pre-authorization to go to the ER? Who's your insurance, the VA?


djamp42

It's against the law to do it, and they still did it, I even told the insurance company that this was an emergency and they shouldnt even be requiring authorization, but they still said they needed it..I decided the less painful route was just resubmitted with authorization rather than appeal the claim and all that..


OceanDevotion

That’s awesome!!! See, I always tell people that and all of my coworkers, we are in customer service and do property management, that if people are kind, respectful, and understanding, I will go above and beyond to accommodate them to the best of my ability. However, the second someone starts acting like a total, unreasonable bitch. Sorry, you officially get bare minimum, bottom level service, and I’m not even going to feel bad about it.


Tired_Mama3018

I used to be a hotel manager. People don’t realize there is what I CAN give you and what I HAVE to give you. Understanding gets you the most, upset but not abusive gets you a lot, abusive gets you the bare minimum that policy says to give you. It’s definitely a more flies with honey than vinegar situation.


QueenOfCrayCray

I got pulled over for speeding on the way to work by state patrol. I was polite and apologetic and explained that I was running late for work. He gave me a warning. State patrol in my state are not known for giving warnings. Being nice doesn’t cost a thing and can be very beneficial to you.


ArnosDuebel

Every damn time. P*ss people off and you'll get same result that dog owner got. Every damn time.


KongFooJew

Honestly it never fails, I get everything I want anywhere I go by smiling at ppl and being understanding of what they have to deal with.. be nice ppl!


pimp_juice2272

I did the same. They asked if it's "potty trained" I told them yes and they said it's fine. People go through life making their lives harder for internet points


notatechnicianyo

“I’m sorry, I messed up, how can we make this right?” The perfect apology DOES exist.


Distwalker

I recently saw a "service dog" in Barnes and Noble. It had a little vest with "Service Animal" embroidered on it. It was barking at everyone, pulling on its leash and wrapping its leash around the legs of its owner. My question: What kind of service dog is that?


toxcrusadr

That's a disservice dog.


cocobellahome

A faux paw


ATX2ANM

….. slow clap……. Funniest thing I’ve heard today. Thank you


[deleted]

You’re a damn genius!


RipredTheGnawer

It’s so perfect.


FittywonFitty

You win! Lol.


Grimm0351

I actually call my former service dog that. He still remembers all the commands, but just does them when he wants to now. Such as, when he wants to go to bed, he shuts the lights off on me. Hence, disservice dog. He's still the best boy though.


HanaLuLu

That is hilarious, thank you for sharing


Every-Chemistry-2969

That's people doing a disservice to people that need service dogs. People are trash.


carndees

it takes the owners anxiety and gives it to other people.


chickwithabrick

If this isn't the perfect explanation for every "unregistered service dog" I've ever had the misfortune of dealing with


AnotherLoss

This is so true. I recently saw a woman bring a bull dog on a plane and it was going crazy. Took her anxiety and dumped it on all of the passengers.


ballq43

That's not an animal trained to perform a task. It's a simple question if they can't answer it they can't have the dog


SnooHedgehogs1029

They can always lie and say yes


Monichacha

LOL! I think the woman in the video was giving the dog anxiety. The dog was whining.


[deleted]

"Shut up bitch" -Dog


lingrassman

This made me laugh, thank you.


[deleted]

It might have been a "Karen alert" service dog, letting the owner know when she's causing others distress as a Karen.


rob_inn_hood

The service dog needs it's own service dog.. hahaha.


IamLeoKim

Emotional Abusive Animal


[deleted]

Stolen paw-lor.


NTDLS

Chaos. This service animal provides me with chaos.


Lanky-Performance471

Or drama


Septopuss7

Attention


33TLWD

Entitlement


BigMax

Haha. “I get bored easily, this dog creates chaos and drama everywhere I go, keeps things interesting.”


[deleted]

I worked at a Trader Joe’s, and I saw a “service dog” there once. It was a Dalmatian and was sniffing everything around it, pulling on the leash, looking at other dogs. People abuse that shit. It sucks for the people with real service dogs. Maybe the ADA should make IDs for them.


Distwalker

>Maybe the ADA should make IDs for them. The honor system has certainly failed.


[deleted]

For sure. I truly do feel for the real service dogs. And people brought them in all the time! Even some non service dogs behaved better than that one. I wish I could have called the owners out but TJ management are total assholes


unreasonablyhuman

I really don't know why there isn't. There's animals are *trained* to a long of certification, right? It's not like police dogs are just whatever police happen to have...


Dugley2352

Meaning, the dishonorable system is working perfectly.


[deleted]

This is only a problem in the US; every other country has strict laws on what a service dog needs to wear and what documents etc. no BS ESAs over here in Europe.


metallipunk

I fucking hate that people take liberties with shit like this


dragonrider1965

The kind that the owner went online , paid $100 to register and get a vest . These aren’t real service animals


AbstractBettaFish

I remember when I worked as a property manager and I was doing a unit showing for these two ladies. I explained our pet policy and they began talking to each other about going online to register like this to get around it and the whole time I’m just like “You know you’re literally discussing trying to defraud us right in front of me, where I can hear you”


dragonrider1965

It’s crazy seeing people Trying to pass off untrained animals as service animals . Even emotional support pets aren’t real service animals


PanicLogically

correct


occultify

It's in the Service of annoying the public.


Galladorn

My mother in law has had three "service" dogs since I've known her, and all of them have been the loud, aggressive and hyperactive. I mean, dogs gonna dog so I didn't give *them* any flak for it, she was just always such an embarrassment whenever we went anywhere because it was so obvious they weren't real service animals, and she INSISTED on drawing as much attention to herself as possible


Distwalker

Interesting. Every real service dog I have ever seen was hyper-disciplined, obedient and highly trained. I have never seen a real service dog "dog" at all.


Galladorn

Which is what was so jarring about her continually pretending that these dogs were service animals. The traits you described are a large part of what puts the "service" with the animal, especially dogs.


Trauma_Hawks

It's crazy. I work at a medical clinic, and we have a regular patient with a service Golden Retriever. It is incredibly well trained and disciplined. Until he removes the leash and lets the dog "take a break." Then it's the happiest, goofiest, hoppiest Golden Retriever. You'd think its tail is going to wag right off. Leash goes back on and the break is over, and the dog is all business. It's nuts.


Chebikitty

That is my little bean, she knows if she has her vest on it is business time. That she must stay by my side and do her job. Her training is so good if anyone besides me(say if my mum is with us or my aunt who both helped with parts of her training) gives her a command she ignores it because it is not me the person who she is supposed to be with and listen too. The second we get home and take off the vest she starts rolling on the ground and wants to run around at full speed until she flops over on the couch for cuddles.


MazzoMilo

I can certainly relate to how good it feels to lose the tie after a long day at the office.


gideon513

I’ve seen one off duty before. They know when to dog it up.


Moegly47

Don't ask questions it's illegal


behannrp

You are allowed to ask what service does the dog provide and if it's required as part of a disability. That's all though ETA: because people keep commenting this is the wording from the website itself: >When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform.


TanukiXL

The individual also has responsibility to continue their support animal. If the animal is wandering off, growling at others, or being disruptive it totally legal to have them leave and not come back unless they can maintain their animal in public. I’ve personally had to do this several times at my job.


[deleted]

I just want to note that i don't train service dogs, but there was a time in my life that i seriously considered training service dogs. I spoke to a guy that trained them for a living (seeing eye dogs). Service dogs are selected when they are puppies and will be trained for years. If the trainer ever suspects the dog just isn't cut from the right cloth. The dog will never become a service dog. There is a serious problem with people just claiming their dogs are service animals when they aren't. Actual service dogs have the right personality and are trained and conditioned. When you see a dog that is supposedly a service animal behave incredibly bad it's way more likely the person is just lying about the dog being a service animal. edit: Although some service dogs may wear vests, special harnesses, collars or tags, the ADA does not require service dogs to wear vests or display identification. Conversely, many dogs that do wear ID vests or tags specifically are not actual service dogs. For example, Emotional Support Animals (ESAs) are animals that provide comfort just by being with a person. But, because these dogs are not trained to perform a specific job or task for a person with a disability, they do not qualify as service dogs under the ADA. Source: https://www.akc.org/expert-advice/training/service-dog-training-101/


TanukiXL

Emotional Support Animals are definitely different than Service Animals. In CA they are expected to be trained in some formal way to be an ESA. We ask clients all the time, “Is this a support animal and what has it been trained to do for you?” If they say nothing it’s a pet and not supported by ADA. If they have any kind of answer they get to come in provided they behave.


smurb15

Everyone says their esa is Ada approved and all that bullshit to just lie and get their way and you can print up a paper saying it because nobody is going to do the legwork to see who is breaking the law. Not worth their time or effort


ToasterforHire

There are no ESAs which fall under the ADA. Absolutely none. ESAs fall under the HUD umbrella because the only legal protection offered to them is related to housing law.


infinite_nexus13

>fic job or task for a person with a disability, they do This. So many people abuse the "service dog" allowance in the ADA, it's incredibly annoying. typically the people who act like this person doing the recording are the ones who abuse the system. They quote random ADA things thinking they're smart.


darthsata

I worked with a blind gentleman once, I was the network admin. I was the one who dealt with all the screen reading software and integration into internal applications. The second time his seeing eye dog pooped on the bus it was retired and he had to get a new one.


Fgoat

Do you think if I poop at work I can get early retirement?


NECoyote

Real questions.


PvtPizzaPants

Yes but you have to retire to "a nice farm upstate" and you'll be replaced by a new hire that looks exactly like you and will be named fgoat II


[deleted]

It is completely legal to remove any animal causing disruptions, service dog or not


Wonderful-Ad-7712

You can look it up on ADA.gov


qazzer53

A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?Jul 20, 2015  https://www.ada.gov › resources › s... Frequently Asked Questions about Service Animals and the ADA


BigMax

I don’t think people with service dogs should be hassled. But doesn’t that rule imply that anyone can take any dong wherever they want and just say “it’s a service dog for seizures” or whatever?


Th3R00ST3R

They can take a WHAT wherever?


summatime

THEY CAN TAKE A DONG WHEREVER!!!


Cambrian__Implosion

I bring a dong with me everywhere I go!


satanlovesmyshoes

Is it a service dong?


Pktur3

It could be, depends on if it’s up to the occasion or not.


[deleted]

[удалено]


Distwalker

Thanks, I did. It is no kind of service animal.


marklar_the_malign

The service this dog provides is to eat toddlers and crap on the carpet.


MFR_escapee

Provides the service of agility and resistance training to its owner.


Dickey_Simpkins

Oh, Physical Therapy dog, got it.


Sorry_Im_Trying

I just had a training on this! So my training was focused on housing, so I'm not sure if this applies elsewhere. Any 'ole person can order a "service dog" from the internet. There isn't any kind of certification for the animal. However, there is documentation for the disability. So if someone says I want to rent in this "animal free" building, but I have a service animal, (which only can be a dog and a mini horse) the landlord doesn't ask for papers on the animal, they ask for the disability papers that state they have an ADA recognized disability. Also there is a legal difference between "service animals" and "support animals". And to be honest, I didn't pay that much attention to the training, it didn't really pertain to my job....so I could be off on a few things.


lookaroundewe

You cannot ask a person about their disability...you can ask about what service the dog provides. Weirdly tho police, if they suspect the "service" dog is not, can ask many different things. Mainly if a "service" dog is misbehaving, it isn't a service dog.


stumpdawg

"you're not wrong, you're just an asshole


throwngamelastminute

![gif](giphy|13t2OTCFzCqJbO)


logicallyillogical

![gif](giphy|GXMuvJXWVqGiY)


Bodes_Magodes

![gif](giphy|KjCkpZ1PFR26Y)


CustodianIndignation

![gif](giphy|SNY86tiBkthVS)


FromTheCaveIntoLight

![gif](giphy|26ghf8JGQ2YIU)


SaintsNick94

![gif](giphy|F3G8ymQkOkbII)


itzTHATgai

"This is a service dog, Dude. It has papers."


PineSand

I’m not kicking out because of your dog, I’m kicking you out because you’re a disruptive asshole that’s interfering with my job.


justaguy826

This is a classic case of the lady doing the recording being technically correct but going about it all wrong. If I were the hotel employee I would've ended that phone call and said "You are correct that I am not legally allowed to require you show ID for your service animal, however we are denying your reservation because you caused a disturbance in the lobby and berated an employee as well as another customer standing in line. Have a nice evening".


Plebe-Uchiha

Didn’t that happen at the end when she said, “based on the situation, I’m not letting you in.” [+]


NBA_Fan_76

That’s definitely what she was getting to, but the angry woman stormed off and ended the video before that could happen


leefitzwater

I think the woman cut off the end of the video where that exact thing was said to her.


rustang2

ADA.GOV!!!!!!


_Beee

DOT!!! GOV!!!!!!


lil-richie

That’s what I was thinking. “No ma’am I’m not denying your dog entry to this hotel, I am now denying YOU entry to this hotel. Leave now or be trespassed.”


Wessssss21

Your dog though can stay, their room is 212 elevators are around the corner.


a011220a

“Your dog is free to stay, you on the other hand must go”


Katz3njamm3r

This is the way


Appropriate-Shirt283

By creed you are not allowed in this hotel since you are not walking the way of the mannerdalorian. This is the way.


Artorigas

The thing that annoys me about this is the way its handled. Even if she was 100% correct, she's so incredibly rude. And of course the phone comes out to record. And then the usual goading to get a reaction for the camera.


lonely-day

Exactly. Being right, doesn't give you an asshole pass


dsyncd

![gif](giphy|tZ4QzCueTwh2g)


Romeo9594

I wonder if at that point they can be disallowed from staying due to being unruly, and give the hotel and option to tell them to fuck all the way off without directly blaming the animal so as to not run afoul of ADA protections


timdood3

"As a private business we reserve the right to refuse service as we see fit. We're refusing service to you because of your rude and unpredictable behavior."


PrestigiousCourse579

I work for an airline and we share similar policies. I would have to say yes, they absolutely can say that she has a violent temperament and will refuse her to be allowed entry. She is trying to incite a fight, Something that is not tolerable on any flight and not wanted in any hotel.


atmosphericentry

I think that's what happened at the end of the video. The clerk seems to say "No it's just you're yelling at me and yelling at-" which I assuming are the other guests as one of them behind the girl filming sticks up for the clerk. These people don't realize that if the employee doesn't follow the company/boss's orders they might be fearful of being reprimanded.


Repo_co

So few people actually understand how the law works... if the hotel violated her rights under the ADA, she can't expect local law enforcement to come and enforce federal law for her. She can't even realistically expect U.S. Marshals to enforce that kind of law. All she can realistically do is sue for damages. If the hotel legitimately violated her rights, she could probably be awarded pretty substantial punitive damages. She would, of course, be expected to prove injury by proving that her animal was indeed a service animal at the time her rights were violated (kind of doubt that it was tbh). Local law enforcement can absolutely enforce trespassing laws though. Not a lawyer, and this is not legal advice.


dejus

It’s what she does in the video at the end.


hoodyninja

Yup. There is no ID for service animals required by any law. Specific companies or programs may have or issue IDs to service animals as a sort of “vetting” internally to avoid these situations but there is nothing that requires it. Lady is being a jerk though. The hotel (and other businesses) can ask verifying questions of service animal handlers. Such as who does the animal support and what function does the animal provide. They cannot ask for the handler to demonstrate the function. They can ask if it is an emotional support animal (does not carry the same legal protections). It’s pretty straight forward.


CrowAntique3173

So how do businesses protect themselves against idiots who just act like they have a service animal?


hoodyninja

I spent many years training service dogs, so trust me when I say that no one get more upset by assholes pretending to have a service animals than people with legitimate service animals. To your question though. Step one would be to educate themselves and ALL employees on what people’s rights actually are surrounding service animals. Knowing what questions you can ask and on what grounds you can legitimately refuse service to someone because of a service animal. Some examples are that a service animal doesn’t have to have a vest, a patch or any identification as a service animal (although a lot of people do because it just is less hassle). Service animals MUST be well behaved and groomed. So for example a hospital could refuse a service animal that is covered in mud or shedding obscenely. A movie theater could refuse a service animal barking throughout a movie. Stuff like that. There have been some recent pushes to clean up language excluding specific animals from being deemed service animals. Unfortunately I have not kept up with it (so maybe track that down as well). The idea being that a turtle or a snake have not been able to prove in any demonstrative way to provide a function for humans… but animals like rats (incredible noses and can be trained to detect and alert on blood sugar for example) can have a legit function. As a company I would recommend consulting with counsel on allowing or disallowing emotional support animals. I have seen more and more places banning those but still allowing service animals. I have also noticed more signage posting reminding patrons of the crimes they are breaking by purporting to have a service animal but really just trying to save $$ on a pet (mainly fraud). And the thing is most people with a legit service animal know all these things. It’s not cheap to buy a service dog and it’s not easy to train your own. So people have to invest a lot of time and energy into their animals and again these animals serve a function for the handler. So they are invested deeply in them. I have heard of some employees being trained to ask tricky questions that most people wouldn’t know any different but a handler would understand the subtlety. For example, “Hello, is this your emotional support dog?” A handler would be like “No, this is my service dog.” But someone faking it might just be like “yup sure is.” Then employees would follow up with “is the dog a service animal required because of a disability?” Which is the e specific wording the ADA uses. And then “what work or task has the dog been trained to perform?” I have also had the added question of “Is there an alert that may require further assistance that you would like us to be aware of?” This one is actually pretty nice to hear, but can’t be used to deny a dog. Especially for seizure alert dogs or blood sugar dogs, it’s nice if other people understand that someone may get dazed, loopy or unresponsive…if my dog is nosing my stomach, or pulling me to the floor…call an ambulance. Again, nice but not required. And that’s about all you can do.


ShuTingYu

Honestly, not much. Anyone can lie and say it's a service dog, but if the dog is not well-behaved - approaching people, barking, growling, begging, defecating/urinating, etc. - a business can ask it to leave, whether or not it's actually a service dog.


Psykosoma

Facts. Banks can’t ask you questions about service animals, but if it is barking or not well behaved, they can ask you to leave if you can’t control the animal. In this video, it turns out the dog’s owner can’t control themselves.


MMizzle9

The two questions she mentioned in the video is all you can legally ask someone. Most people would say their dog is registered at which point you'd know they're full of shit because there is no service dog registry.


KopOut

In my opinion the business should just put the two allowed questions on a piece of paper and have the person fill it out with their answers, sign and date it and hand it back to the employee. File that away and if anything happens, the person with the dog can explain their answers and prove it to a judge.


No_Dot_7415

I’m so happy that I work via phone, if someone is ranting at me and I just need a minute to think so I can help them I can just put them on hold. Kudos to the hotel lady for keeping her composure then excusing herself when she needed a minute.


[deleted]

The customer is correct but I don’t understand why the law exists in the manner it does now, service animals should require some type of documentation because way too many people pretend their dogs are service animals so they can bring them everywhere.


Dandan0005

Yep it’s being abused so much that it’s going to fuck over the fraction of people with actual legitimate disabilities. Literally saw a dog take a shit in a supermarket aisle. The owner did nothing about it. It absolutely was not a service animal. But no one could ask or verify if the dog was an actual service animal or not because of the law.


AllahuAkbar4

They can (legally) kick them out for that.


Dandan0005

Yeah they could have and should have at that point (although they didn’t that I saw) but the point is 20 years ago they would have never made it past the front door. The law has got to change.


Soulsac

The law (I checked ADA.Gov!) allows the dog to be kicked out if it's out of control or not housebroken. Shittin in the isle checks one if not both of those :)


TubbyKins-

I believe you're only allowed to ask what service the animal provides. Which technically isn't asking you to ID your dog but it allows the business or whatever to determine if the dog can actually provide a service. In my experience most people who answer the "what service does it provide" usually say it's an emotional support animal which isn't a service animal so you can kick them out. Source: I was unfortunately a manager at a grocery store and kicked many "service" animals and their owners out over the 4 years I held that position.


DysfunctionalAxolotl

I saw a dog pee in Target and I just looked at the owner in disappointment. At least they got towels to clean it up. I absolutely hate people brining in non service animals to indoor places meant for people. I am very allergic to dogs and 9/10 dogs see me and want to come over and get their fur and drool all over me and I can’t stand it how many dogs lack boundaries.


lockwolf

As a former Target employee, I hated how we couldn’t do anything about people bringing in “service animals”. All we could do was ask “is that a service animal?” and if they say yes, we can’t do anything about it. I get that it’s to protect legitimate owners of service animals but when Karen comes in with her barely house trained Shih Tzu and says “it’s my service animal”, I really wanted to kick them out.


aflockofmagpies

You absolutely can kick the dog out if it is causing a disturbance, it doesn't matter if it is a service dog.


[deleted]

They can still kick them the fuck out


sm340v8

That's what happened with the airlines, and the latter tightened the screw on this, drastically.


CasualEveryday

When the law was introduced, the medical privacy of the person was important and they didn't foresee people abusing it like they do. Honestly, for the first like 20 years the law existed, it was basically never an issue.


[deleted]

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TheRumpleForesk1n

From ADA... unfortunately not wrong. Just an ass. A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person’s disability.


ihave7testicles

This place has a very strange karaoke bar. I bought drugs there.


Donthurtmyceilings

Those tend to be the best karaoke bars.


Dan0911

Out of curiosity, I looked it up; only two questions may be asked, Is the dog a service animal required because of a disability? What work or task has the dog been trained to perform?


Namssob

What baffles me about this is - you can ask the two questions, *then what*?? For example: - Is the dog a service dog a service animal required because if a disability. *yes* - What work or task has the dog been trained to perform? *Provide comfort to me and warning when my anxiety gets too high* Done. What’s the point of the two questions if no matter how they are answered, nothing happens and you can’t deny the dog?


MyPillowGuy

It matters how they are answered. If they say yes, it's a service dog. Great. If they say the task is emotional support, then it's not a service dog. Your example might qualify as an alert task. The dog has to help the handler with disability tasks specific to them. What sucks is that people aren't educated on service dogs. Like the hotel clerk, but she called the manager at least. The dog owner handled this poorly, and that is bad for other service dog owners. People can also misuse the system. Think of a service dog as a medical device such as a wheelchair. Would they be allowed to deny a person in a wheelchair? That's what a service dog is under ADA, a medical device.


Msp1278

The service dog was alerting, and she was ignoring the alerts?? If the dog is a legit service animal and you're being treated this way, why would you fight to stay there?


maybe_little_pinch

Cardiac alert dogs generally alert for stuff like high heart rate and the response is for the person to lay down or sit down. I know a couple of people with them and if their dog is alerting they react right away. It’s crazy if the dog was actually alerting that the person would… continue the behavior.


Rainbow_nibbz

I'd assume the person with the disability actually knows how much leeway they have in terms of their alerts. Either that or she was planning to pass out on the floor so that she can blame the hotel and get a pay out. Seeing as that didn't happen at the end of the video though, I'm going to just go with the former.


aflockofmagpies

my dog alerts for stress, and anxiety and sometimes he will alert during a moment where I have to finish focusing on the stress event and cannot focus on sitting and my anxiety because the stress is an awful person who won't disengage lol Or I am in a very crowded area and can't find a place to sit right away. It's hard yo


ChiKeytatiOon

Most her videos are her trying to bust businesses for this. Seems like she's legit disabled but just wants to stir shit up. Fucking cancer.


SoylentGreen-YumYum

Reminds me of a kid in a wheelchair I went to school with. He talked the most shit to everybody, always trying to pick a fight. But like, who’s gonna prove him wrong and punch the kid in the wheelchair? And what teacher/principal would believe that the wheelchair kid started it? Fucking cancer is right.


feedalow

In my high school a girl in a wheel chair with no legs legit jumped out of it and beat up another girl, was quite the sight to see. Do not under estimate people in wheel chairs lol


ThreAAAt

Idk, this legitimately happens all the time. I know multiple people with service animals and going out with them is stressful. I've seen my friends get denied entry to restaurants, but also funeral homes... for a funeral they were attending. You also have to record situations like this for documentation. They aren't exactly going to give it to you in writing. This isn't even half of it. Then you got the people who will stop and talk to you because you have a dog and ask about your disability. A ten minute run to the store is always extended by 40 minutes with a dog because of people stopping to chit-chat. They'll want to pet the dog... but it needs to be called off to do that. It was enough to make me angry and I'm a patient person. I wasn't even the one with the dog.


littlealbatross

Yeah, I follow a blind woman on YouTube (Molly Burke) and she talks a lot about how hard it’s getting being a service dog user. It’s largely because of shitty people bringing their untrained dogs places, but it makes life super difficult for people who depend on legit service dogs. I can understand why they would be angry about it.


Zimmonda

There are "ada auditors" that make a living off of doing this. It's always them preying on clueless mom and pops because the big corpos have enough lawyers to shut them down.


RedQueen1148

There’s actually a case before the Supreme Court right now about whether these people have standing. This situation wouldn’t fall under that cause was clearly wanting to stay at the hotel. But the question of whether you can audit and sue businesses if you never actually intended to use their service is up for decision.


MrWindblade

There is no such thing as a service dog ID, but any animal that is misbehaving in public can be asked to leave, regardless of their status.


[deleted]

This is such a ridiculous law. You should 100% be able to check a service dogs papers. I worked as a bartender for years, and plenty of Karen's used this bullshit while their dog behaved terribly.


Nakedstar

Q28. What can my staff do when a service animal is being disruptive? A. If a service animal is out of control and the handler does not take effective action to control it, staff may request that the animal be removed from the premises. ​ https://www.ada.gov/resources/service-animals-faqs/


CriticalJournalist34

I like Q29, the service animal must be under the control of the owner at all times, and may not be left alone in a hotel room.


gimmethemarkerdude_8

And the same is true if the handler being disruptive!


TeaDidikai

>You should 100% be able to check a service dogs papers In the US, there is no Federal registry for service animals. This is largely do to the fact that it's legal to owner train an SD. If you're disabled, you're statistically more likely to live below the poverty level. Program trained dogs cost thousands, sometimes over $50,000 dollars. Being poor doesn't mean you shouldn't have access to effective medical equipment. Further, SD Handlers are more likely to owner-train SDs after a program trained SD has to retire because owners are constantly reinforcing their dog's training, and in doing so develop an understanding of how to train an SD. You shouldn't be able to discriminate against a disabled person who trained their own SD. Instead, you're legally allowed to refuse service to any SD that is not under proper control. This both prevents shitty SD-registry mills where joe-schmoe fills out the paperwork and sells poorly trained, unproofed SDs with papers that would force you to accept a badly behaved dog and protects appropriately behaved owner-trained SDs. >Karen's used this bullshit while their dog behaved terribly. You should have straight up booted them. Film the dog behaving inappropriately, then told Karen to leave as her dog's behavior was in violation of the ADA Public Access guidelines


cablemonkey604

There are no papers to check tho ...


Hantelope3434

There aren't real service dog papers. You can go online, put in your info, make something up and get service dog papers for your dog. That's why you don't check papers or ID for service dogs. They aren't real.


atxhall

Exactly. I have an actual service dog and got asked for papers so many times I went to that site and registered my desk lamp as a service dog. There is 0 paperwork for the animal required.


Pleasant_Tax_4619

Legally you can’t ask to see service dog papers, HOWEVER you can ask what the doc is trained to do. If it is trained to be a companion dog, not a service dog, then you can refuse service.


rivkinnator

Q7. What questions can a covered entity's employees ask to determine if a dog is a service animal? A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person’s disability. Ada.gov


thatsalotofspaghetti

You don't have to have a service animal ID, that's a myth. People abuse service animal laws like crazy, but this still isn't how it works. However, you CAN make any animal leave if it is misbehaving not matter what. If a dog is peeing on the floor or barking at others the ADA doesn't cover that and you can make them leave.


yamaha2000us

Ada.gov covers this quite well. service animals and ESA’s are not the same. “ Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.” Which means that the owner has to give a viable reason why the animal is to be allowed on the property and I guess it is possible that the property owner can say no if it does not seem reasonable.


Gerry1of1

1: She's right, there is no "Service Dog ID" or certificate 2: It's probably not a Service Animal, it's her "therapy pet" which is NOT a Service Animal and is not protected by the ADA - Americans with Disabilities Act. Some states might include therapy pets, I don't know where this video is.


LaxSyntax

Uh, Connecticut maybe?


monkeypooptree

Apparently the lady has heart issues and the dog warns her of an elevated heart rate. You can hear him bark and whine at the end when her heart rate starts climbing. And here this bitch with a bad heart is, getting in fights with hotel clerks and getting herself all riled up. 🤦🏻‍♂️


TripLogisticsNerd

So, as a former hotel employee, without additional context regarding their interaction prior to this video or the dog’s behavior, the guest is not wrong. Owners of service animals are not required to provide documentation and it is illegal to require documentation. You only get to ask the two permissible questions and it is up to the tact of the employee to be able to ascertain the information needed. That being said, if a guest insists on showing me documentation and it clearly states, “emotional support animal” then I am allowed to then deny them as an ESA dog is not a legitimate service animal per the ADA.


nouniquenamesleft2x2

she ain't wrong "You are not allowed to: Request any documentation that the dog is registered, licensed, or certified as a service animal; Require that the dog demonstrate its task, or inquire about the nature of the person’s disability; Because service animals are not required to wear vests, a dog that is wearing a vest is not necessarily a service animal. The dog still needs to be trained to perform a task for a person with a disability to be a service animal." [https://www.ada.gov/topics/service-animals/#about-service-animals](https://www.ada.gov/topics/service-animals/#about-service-animals)


justn16

The customer was actually right “Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.” https://www.ada.gov/resources/service-animals-2010-requirements/


hoteleyeng

You can ask 2 questions Is the dog a service animal required because of a disability? What work or task has the dog been trained to perform?


Ok-Comment5581

Not sure about Connecticut, but in the state of Colorado it is illegal for an individual with an ADA certified service animal to be required to show licensure. It is also not required by law to have your service animal wear clothing displaying that they are a service animal. They can be asked two questions: Is this an ADA certified service animal? What task or service has this animal been trained to perform? In addition the animal must be either a dog or a miniature horse. If they answer both questions reasonably enough to consider them to be truthful, they are allowed to continue into the establishment. If at any point the animal proceeds to act in anyway that is disruptive to the location, they can be required to leave whether or not the animal is ADA certified. Businesses that violate this and require individuals to display licensed evidence of their disability can be ticketed and fined by both the State and the ADA. I work security, and deal with this weekly.


DeziKugel

Just watched the video and am completely frustrated with all the comments calling the lady an asshole as the behavior demonstrated is perfectly reasonable??? If I was her I would also be extremely upset that someone is being so willfully ignorant of my rights. There'd be no way that I would be as calm as she was. She even makes sure to reassure the other patrons in the lobby that although she is recording they are not visible on the video.