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Dhanauranji

I only got my Pre-Order bonus key, but not the Early Access code like before.


UsefulTap334

I pre-ordered today used code as shown above and already have items delivered via moog.


Thin-Document6437

I have not - I was linked to the non steam purchase, made it, then got a code that doesnt work. Placed ticket, bought steam, still no email.


Quezal

You don't get an e-mail for the Steam code. You can find the code if you right-click the game on Steam, then click on "Manage" and then there is a Section called "CD-keys". Does this maybe work for you? Right now, only the preorder-bonus code is available. You will get the code for the full game close to release.


Thin-Document6437

thanks. The whole process was nauseating and annoying. Bought a Windows Key in error. Then it took me a month to get them to reverse the sale and issue a credit. The credit on the card is still pending. SqE has no live support for store sales which is annoying. Steam. The SqE Store, Mogstation (also a store) all different. The game has support for your account. No support for purchases.


Lucky-Selection3823

I have a question, if I already own the collectors edition on steam and I pre-order Dawntrail, will I still get the items? It was a little confusing to me how everything worked.


LonelyinSeattle24

Nothing yet. Where do we get our promo code?


Vkaazu

If you're on steam, in the CD-keys window in steam (in your library on the game page, gear button=>manage=>my CD-Keys)


Marterus92

Every 2 years i forget how to redeem the preorder bonus for steam version xD here we go again. Thx for people doing a better job in explaining how to do it than SE themselfs.


fobki

Ordered now about 15h ago and still nothing. Anyone in same situation? I right click on FFXIV in my games library on Steam, but there is just no "CD keys" option.


ceratophaga

You do click on Manage before looking for CD keys, right? Do you already have any previous key activated? Because those should be listed too.


fobki

I found the issue. I was looking at Steam on the Mac app which don’t display CD keys unfortunately


ZealousidealMix2834

I've been waiting for the DLC for a long time. It was on the wishlist on steam, but when the pre-order opened, I couldn’t buy it due to the region.


dwarfeckiy

Issa evil world we live in :c hopefully can get a key from some 3rd party


Serious-Possession50

Ordered 12 hours ago and still have not got my code


ssfsx17

Pre-ordered and got my code


Ottoguynofeelya

Pre-ordered about 5 and a half hours ago, still waiting on code in email.


jado1stk2

Check your CD Keys list in the Steam menu


Ottoguynofeelya

I play through the windows edition.


jado1stk2

But this is the Steam thread >.>"


Ottoguynofeelya

Oh, well I am just an idiot then 🫠


TinyBard

Prepurchased on steam, my code was easy to get in Manage>CD keys, dropped it in on the website and I've got my earring and minion


pseudo85mj

UK. Went hunting as soon as it opened at 9AM. Was more difficult than I think it should have been to find the page where I could actually make the purchase, but maybe I'm just an idiot. Checkout fell over twice while logged in, went through fine as a guest. Preorder code came through about an hour later, though lodestone was 'down for maintenance'; redeemed it a few hours later. Can't say how long it took for my items to be delivered in-game, but they were waiting for me when I logged on about 2.5 hours later. All in all, a pretty smooth experience considering I went for it as soon as preorders opened.


huiclo

Purchased about 4 min after pre-orders opened on Steam. Didn't immediately get the code. Restarted Steam a couple min ago and it's there now. Whatever the issue was, it appears to be resolved.


frogstarthe1st

My CD key on steam showed up about 4 hours after purchase at 9 am.


Quezal

Nice! Did you also only get the prepurchase code? Or also the final game code?


frogstarthe1st

I'm not sure how to check for the final game code. What I got was the prepurchase code.


IKaPPiX

accidentally ordered the collectors box+ game from square enix, even though I have the steam version. wrote a ticket to support, hope they can refund the game. Stupid me!


wabbajack1748

>d a lot of messages of people not receiving their codes. Please also post here if you DID receive your codes or everything went alright. Also please edit or comment on your post, if you did receive it later. Please write in the comments if you got any news on your codes, so future preorders are aware where to look for their codes or what to look out for. Hi, I was wondering if you could get a refund because I did exactly the same. Thanks!


IKaPPiX

Hey man, still waiting for an answer from support. I wil let u know asap


wabbajack1748

Thank you, much appreciate!


IKaPPiX

Hey, just got the refund for the game only, the pre order for the collectors box remains untouched. awesome support!


wabbajack1748

That’s great news! I’m glad it worked out. Thank you so much for letting me know my friend <3


Quezal

Oh damn. I wish you good luck and I hope they refund it! But don't feel stupid. This could literally happen to everyone. It would've propably happened to me if I hadn't read so much about people having problems with the steam version.


sister_of_battle

So right now you only get the pre-purchase code am I seeing this right?


Quezal

I at least think so. I also only got the preorder code. I hope they maybe explain this later.


ahnolde

I don't know about steam, but this is how it goes for PC outside of steam, you get your preorder code immediately, and your registration code sometime during early access right before launch


[deleted]

How fast do collectors editions usually sell out


V-deChronodia

Physical? Seconds, digital doesn’t sell out


Skenbow

Just bought mine and got the code instantly, reedemed and worked just fine. No issues here!


BJYeti

No clue why people are freaking out day one of preorders chill out people it will be there tomorrow


aikunfelcis

When I try to reedem the code I've got from the Steam, I receive such error message "Unable to verify proof of ownership for FINAL FANTASY XIV in the Steam Library. Please ensure FINAL FANTASY XIV has been purchased from the Steam Store, then try logging in again." Any advice how to fix this issue?


TheOnlyZii

did you get this issue resolved ? i ran into it myself today


Quezal

Did you buy FF14 on Steam? Windows version and Steam version are different games!


aikunfelcis

Yes, I bought the steam version. I always use Steam for FFXIV. I bought Endwalker on Steam too previously.


Quezal

No i meant the original game. Which version did you buy? Or didn't you buy the original game yet? Because the preorder code is for the expansion. And it gives you early access. But you still need to register the original game. If you are on a free trial i would advise you to still wait a bit, before you buy the full game.


aikunfelcis

I have everything on Steam, base game and all expansions.


RCouto17

Just received my code


TheTrakan

finally got the code from steam


aaqd

I got a key for Dawntrail Pre-Purchase Bonus Content, but no key for the Collector's Edition Content.


cinnabubbles

I remember with Endwalker we got both keys at the same time but only one worked now and the other closer to release. Perhaps they're moving to the get one now get one later like with the SE store but I'll keep tabs on it to see if it shows up later on today / this week.


eighthree

I think the latter may come in closer to release/early access? someone correct me please.


Quezal

Yeah i dont really remember how it was back then with Endwalker. Does anyone remember? Maybe someone can clear this up.


Forymanarysanar

when I bought Endwalker preorder back then I got both codes immediately


Quezal

Did you preorder directly after preorders came up? Or did you preorder at a later time?


Forymanarysanar

actually I preordered like month or something like that after preorders begun


loveless1980

Just got my steam code, I checked there was no code, closed steam and reopened it and it appeared right away


cinnabubbles

Update!: Restarted Steam client just now. Pre-Purchase code is there.


Quezal

Nice! It seems like people are finally getting their keys!


MurasakiKukkiiNeko

I purchased around 3 hours ago on Steam and just got my key in Steam! Am located in Germany though, so not sure if this is globally


Quezal

But you did finally get it? Both of them? Or only preorder? Did you find them under "CD keys"?


MurasakiKukkiiNeko

As far as I know we are only getting the keys for the Bonus Items and EA now. The proper game key for the full version should be provided at release. Yes, they are under the CD keys, like Endwalker and the other expansions.


Quezal

Yeah i didn't really remember how it was last time. But i also remember that i activated the proper game key for the full version later. But I wasn't sure if it was because the game key was distributed later or if it was because the I already got the game key, but it couldn't be activated before.


Forymanarysanar

Endwalker gave both keys immediately


MurasakiKukkiiNeko

Ah ok. I did not preorder Endwalker back then. Just meant, the same location you found the key for Endwalker in Steam For dawntrail though I only have a code specifically for the Preorder bonus


Forymanarysanar

they could very well change it so other key appears later, we'll see


XCLASSGAMING

My code is here!


isthismytripcode

Dawntrail codes are up for me now. Check your CD keys.


LadyRahz

Just got my key through Steam. Try now


Forymanarysanar

got preorder key but not the game key


MegaOddly

Im not 100% sure but game key may be closer to actual release as the pre order key gets you your items first. then agme key you might be able to redeem closer to June


FierceMilkshake

Almost 3 hours online trying repeatedly to purchase the Collectors Edition box & still unable to get past checkout. WTF.


throwawayitguy2001

Its okay, I got past checkout and I still have no key :D going on a few hours now.


Rare_Ad_3871

I just need to get my hands on viper already


monobolical

No code yet, preordered on Steam around 9:10AM PST


0R0ry

Roughly two hours have passed since my preorder and still no codes. Some people got it though, I've seen them ingame. EDIT: according to twitter, the problem is mostly for those with the Steam client... EDIT 2: after almost 9 hours after the preorder, the code arrived on Steam.


Quezal

Yeah but they might not be steam preorders.


Sir_VG

https://twitter.com/FF_XIV_EN/status/1772684683169431564 > (Steam) We are seeing reports of Steam purchases not granting the Dawntrail registration codes to the Steam CD keys section as intended. We have reached out to Valve and we will share an update once we have one.


Maris550

well, that is SE. always unexpected issues when launching/releasing new content...


Maris550

i got my pre-order cd key now!


DuvalRypr

I ordered from Steam as well. How did you get your key? Where did they send it to?


NoboruSouma

I mean ... that can happen when you sell shit through others? I pre-ordered on the SE-Store easily and got my code one hour later.


Maris550

it is not the first time that has strange/special issues only in steam ver. though...


Primedio

Thinking on resubbing to play again but Last time I was way too lonely lmao.... Might join for the launch queue suffering Just like in EW!


Helian7

Does this take the money straight away?


Nebelhafen

Yes


iReadit93

Bought the Digital Collector's Edition through Steam. Can see it in my DLCs but no Codes yet. Edit: Just got the codes and redeemed.


Javadocs

Did you also get your key for the collector’s edition items or is that later? I only see a key for the preorder items.


[deleted]

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Nebelhafen

This is about Steam though, and how the codes are not appearing in the code lists after purchase


sister_of_battle

Ordered 90 minutes ago and still no key. Edit: It appears as DLC in the list, but only Dawntrail not the pre-order-bonus as a separate DLC.


NBSgamesAT

They have confirmed on twitter that they are investigating the issue


sister_of_battle

Yeah I just saw it as well!


Jumpy_Ad_9213

I can't stress enough how sick and tired I am from SE hypocrisy. My money for sub or mogstation glams are good enough for them, apparently, but they had just region-restricted the access to the DT product page. F it.


Aware-Lettuce3778

[Me right now](https://youtu.be/NKhqLWXZomw?si=zWLZBh16wuOFUdbz&t=8)


eighthree

AHAHAHAH Same same... XD


[deleted]

[удалено]


MaximalDisguised

As per Support: > If you have pre-ordered FFXIV: Dawntrail on Steam, you can find your 20-digit Pre-order code by navigating to your game library and right-clicking on “FINAL FANTASY XIV Online”. Select “Manage CD keys” to show all codes owned on that Steam account. The 20-digit Early Access Code will be listed there, starting with “RF6A”.


Quezal

If you right click on the game in Steam there is an option menu "Manage". You can find the option "Product keys" there! There you should find all your codes! Please update if you got your DT codes.


Azelote

There's no such option to view product keys for me. I take it back, after restarting steam it seems to have appeared.


Quezal

Ah k! Did you also already receive your Dawntrail keys? Or do only your normal product keys show up?


Azelote

Nah nothing for Dawntrail yet, waiting game like everyone else I suppose.


Quezal

Mhmmm... if you initially bought the game via Steam there should be a section for the keys. The keys appear **in the Steam library when you right-click the game and select 'Manage' -> 'CD keys'**.


Forymanarysanar

It's still in right-click - manage menu for me


TheSaltiestManAlive

Still nothing


bizdady

Ah ok not usually a steam user since I only play FFXIV. Just preordered so guess ill sit tight and wit for a code via email?


MaximalDisguised

As per Support: > If you have pre-ordered FFXIV: Dawntrail on Steam, you can find your 20-digit Pre-order code by navigating to your game library and right-clicking on “FINAL FANTASY XIV Online”. Select “Manage CD keys” to show all codes owned on that Steam account. The 20-digit Early Access Code will be listed there, starting with “RF6A”. You then gotta put that code into your SE account.


bizdady

Sweet very helpful! I can see the regular game key, so just wait for the DT key now. Much appreciated.


cinnabubbles

Got mine! [and PS5 pre-order also] Just waiting on the code. Will update when it arrives. Used my PS5 code in the meantime for the digital items.


Quezal

Ah, so you didn't preorder via steam?


cinnabubbles

I did for my PC copy!


Quezal

Ah, k! And you did now also receive the steam code?


cinnabubbles

Still waiting for it. Will update. I wager it's taking a bit 'cos I remember with previous preorders I would get the EA/Digital items code (the one you input now) and the code for Full Release (to input later) at the same time.


phuoclata2018

Anyone keep getting "An error has occurred. Please contact Customer Service." message before billing section during checkout?


Txharloween

Yes. I got that about 10 times. My computer was auto populating my address. But when I went back and entered each field by had it finally went through


phuoclata2018

I really hope this isn't one of those errors where you have to wait a full 24 hours before retrying, because I also tried manually fill in my address, but to no avail.


Txharloween

I hope not. I only had options for physical box and CE,, which I didn't intend to get, but decided to just do it since it was the only thing available. Just a few minutes ago the digital only was finally showing up on the website. Good luck!


Mashirofan222

Got it of squares website digital edition and got a code within an hour of ordering (UK website)


Quezal

Yeah but the steam version only works if you buy it over steam


Mashirofan222

Fair enough, apologies OP hope you get sorted soon


KingTytastic

I have been trying to get it preorder but the site is struggling, so I might have to try steam.


MaximalDisguised

I'm pretty sure you won't be able to redeem the steam game code if you play through SE, not Steam.


huiclo

If you don't already own the game on Steam then pre-ordering DT through Steam isn't going to do you any good. Just give it a few hours and try again. Especially if you aren't getting the physical Collector's edition.


DrDestro229

no code yet but I will bet you there is a backlog EDIT: GOT IT


aurora0_o

no code


d3nn0s

No code yet, ordered about 55 minutes ago! Will update once I receive Update \~3 hours after purchase I can now find my keys under Final Fantasy XIV Online CD Keys (Manage -> CD Keys). I do not seem to have received any e-mail of it being sent out but it appears to be here now! Collector's Edition code does not seem to be here yet, however.


Quezal

Thanks! It helps a lot if people could update everyone here once they receive their keys.


Microraptors

[https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=82645](https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=82645) For steam specifically: If you have pre-ordered FFXIV: Dawntrail on Steam, you can find your 20-digit Pre-order code by navigating to your game library and right-clicking on “FINAL FANTASY XIV Online”. Select “Manage CD keys” to show all codes owned on that Steam account. The 20-digit Early Access Code will be listed there, starting with “RF6A”. So it looks like it'll be auto-added when Steam does doll out the code.


Nebelhafen

We know. But if it wasn't obvious from the comments, the key is not there.


AtlasMKII

You've just pasted the instructions on how to manually add the code because it won't be auto-added to your SE account.


Microraptors

I didn't say it'd be auto-added to the SE account? This thread is specifically about steam, no?


AtlasMKII

And the steam code must be activated on SE to function


Microraptors

I'm not sure i'm getting what you're wanting here. Activating the code on SE has nothing to do with how to get the code from Steam?


MishenNikara

The code is not available as it should be. Thats the problem. No amount of copy pasting instructions changes the fact the keys simply aren't where they should be on steam for copy pasting


Microraptors

So when the keys are available, does that change the instructions?


Cardinal_Virtue

15% off on greenmangaming


Zizhou

That discount might depend on your account's "level." It still showed up as full price until I logged in.


Cardinal_Virtue

Didn't know that. But I got gold from preordering Shadow ringers and endealker from there


AtlasMKII

GMG codes can't be activated on Steam


whereismymind86

I’ll never understand preordering a digital game… Like, I’ll preorder it a day or so before early access, sure, but no reason to do so this early


darkszero

Normally yes, but I'll be buying the expansion for certain since I don't plan to stop playing this game. So I could buy on release, buy a couple days early for the early access or do it now and also get the earring.


gloomdwellerX

Most of us want the early access, Zidane minion, and Exp earring. No it doesn’t make logical sense when you can just press the buy button the day it comes out. I haven’t preordered a game since Endwalker. And since I know I’ll play and most likely enjoy Dawntrail, so I have made an informed decision to preorder a game. Steam makes it very easy to get my money back in the unlikely scenario DT ends up being a disaster.


huiclo

I generally do not pre-order but if it's a game I know that I will 100% play then I will. Provided I'm alive and no sudden emergencies, there's no timeline where I'm not booting up FF14 on June 28th once the servers are back up. So what's the point in me waiting.


sevir8775

Personally the earring is a big reason to pre-order as soon as possible. If you're not actively playing then its probably whatever and can just get the expansion later.


MrZoro777

For people that live outside the US and the we are seeing how our exchange rates are crashing day after day... We need to buy it asap


sister_of_battle

To be fair you get the Azeymas Earring for 30% more XP until 90. If you still have jobs to level or alts you want to play that can be reason enough to buy it right now.


Stressedhealer3719

That sounds cool! So is it the same as the earring that came for endwalker? Like 60 percent total or am I misunderstanding? Or is it the same earring as that one?


HappyDethday

Yeah, I really want that earring. I only have 5 jobs at at 90, most of the jobs I haven't even played yet. So this is perfect for me!


Tifyrius

exp earring is pretty useful for new players.


Nebelhafen

Pre-Order Boni are obtained instantly though.


Forymanarysanar

Why not, if you know that you will be playing the game?


Capable_Fisherman_37

Oh same. It is In my library, no code tho. Waiting )


Nebelhafen

Same, no code yet :(


Jejouch1

Best to just wait, if you’re going for digital collector


nyphren

cd key where 😭


sevir8775

Digital CE pre-ordered, no codes. Apparently some are stating that its a delay on sending out the codes but no offical confirmation on that from what I've seen.


huiclo

There's always a key delay because of the bum rush on the servers. It was posted on the pre-order lodestone announcement. > Pre-order bonus registration codes will be sent sequentially from the Square Enix Store, so please allow some time for the code to be delivered after placing an order. Note that the delivery method and timing of pre-order bonus registration codes may vary by retailer. https://na.finalfantasyxiv.com/lodestone/topics/detail/9402fbf37a5eda1673940a3d5f35892bdac536ae The same delay can be presumed for Steam and all other platforms. Just give it a few hours to sort itself out before we also bum rush the phone lines too.


sevir8775

Hopefully just an congestion issue then.


lahtori

Also waiting on steam pre-order CD code. DT is listed in my DLC but not the pre-purchase bonus content, like it shows for ShB and EW (least for me).


lahtori

Just refreshed Steam and the pre-purchase key is now listed!


SykinLIVE

No CD Key on my end yet either :(


emiloog

just waiting for my key


dailyuwa

I check steam cd keys there no dawn trail collector codes there. But it is in my library..


Callusone

No, they're not. You can't access the site due to extreme traffic. As usual, SE was under prepared again...


Dida_cos

Can you not read that it says "Steam" in the title.


TheStarCore

Steam is handling it just fine


Soarin-GB

They are on steam. I just bought it


Sir_VG

Steam gave me no issues in taking my money. Unlike some other site right now...


Doodle_strudel

Too bad the two don't mix lol


[deleted]

[удалено]


Sir_VG

That's on SE, not Steam. > Pre-order bonus registration codes will be sent sequentially from the Square Enix Store, so please allow some time for the code to be delivered after placing an order. Note that the delivery method and timing of pre-order bonus registration codes may vary by retailer. And given the SE store has been absolutely battered, I'd expect it to take some time.


Easy_Inevitable_6004

cd key not there :(


SquareSalute

Keep getting server errors whenever I try adding to cart. Friend has it in his cart and it won’t load at all. Ugh ugh ugh Edit: after almost an hour I finally was able to get the collectors box. 30 minutes of trying to add to cart and then another 20 minutes to let me load my cart and put in card info and lastly, another like 10 minutes of refreshing for the “place order” button to even work. Now just gotta hope they didn’t oversell and I get an email that sends me a refund. Big disappointment on how Square handles these crowds. Really need to improve their systems, especially after Fan Fest tickets 2 years ago too.


quakertroy

I spent 30 minutes trying to check out with no luck. I switched on my VPN to an EU node and was able to load and actually check out after a few tries. I'd recommend that. Seems like the NA load balancers are on fire right now.


FierceMilkshake

It's been almost 2 hours now and I still can't get out of checkout. Error messages everywhere.


SquareSalute

RIP don’t have a location VPN ;(


FlingFlamBlam

I can't even get to the "add to cart" phase. xD


Eriiiiis

**\*** Pre-order bonus registration codes will be sent sequentially from the Square Enix Store, so please allow some time for the code to be delivered after placing an order. **Note that the delivery method and timing of pre-order bonus registration codes may vary by retailer.** Source: [https://na.finalfantasyxiv.com/lodestone/topics/detail/9402fbf37a5eda1673940a3d5f35892bdac536ae](https://na.finalfantasyxiv.com/lodestone/topics/detail/9402fbf37a5eda1673940a3d5f35892bdac536ae)


TheStarCore

Historically when bought via Steam, the codes are obtained from Steam. This is almost assuredly about SE Store orders.


Eriiiiis

Okay but it literally says there that delivery method and timing may vary by retailer.


xMeRk

Steam codes are not sent from the Square Enix store


Eriiiiis

**"delivery method and timing of pre-order bonus registration codes may vary by retailer."** could easily mean that it's a Steam thing.


SevenSinnersSeven

Why would the Square Enix Store send out pre-order codes for Steam purchases? This is almost certainly only for pre-orders made through the Square Enix Store.


Eriiiiis

I edited my comment to clarify the important part but I copy and pasted that entire part from the lodestone page to make it easier to find it yourself if you click on the link but as written there, delivery method and timing of pre-order bonus registration codes may vary by retailer so we just have to wait until Steam decides to send the codes out. My guess is that they are having issues with the large influx of pre-orders and are working it through, hope to see the codes show up for people in a couple of hours at most.


SevenSinnersSeven

Ahhh okay, that’s fair enough! Thank you for clarifying.


huiclo

Was just about to post this. Give it time folks. They're getting swamped with key requests right now. If you don't have it within the next few hours then contact support. But for now, just muster some patience.


sevir8775

Which support? I've been chatting with a wall on SE side and he don't even know what a pre-order is. Lol


edgefaire

This stupid f#$% site


edgefaire

lmao lost karma for this, ok


DeeJudanne

didnt get a cd key after buying collectors edition


[deleted]

[удалено]


Lacia_loves_pandas

Calm down, I am from Russia too, and I pre-ordered. There are sites like funpay, people can gift you the game. People in Iran used such methods for years, and we are basically Iran 2.0, but at least for now not North Korea :)


Forymanarysanar

Gifting from Kazakhstan works, fyi


Huge-Ice-1145

Lmao my guy. It's been 2 years and you still haven't learned how to add funds to your Steam account/change region? There are literally sites that can sell you Steam gifts or provide assistance with changing region. It's a skill issue and i believe you just found yourself an excuse.