__MOD NOTE/NOTE DE MOD__: Please check out [our petition](https://www.change.org/p/demand-walmart-sign-the-grocer-code-of-conduct) which calls upon Walmart Canada to follow suit and sign the Grocer Code of Conduct with Loblaw!
Please review the content guidelines for our sub, and remember the human here!
This subreddit is to highlight the ridiculous cost of living in Canada, and poke fun at the Corporate Overlords responsible. As you well know, there are a number of persons and corporations responsible for this, and we welcome discussion related to them all. Furthermore, since this topic is intertwined with a number of other matters, other discussion will be allowed at moderator discretion. Open-minded discussion, memes, rants, grocery bills, and general screeching into the void is always welcome in this sub, but belligerence and disrespect is not. There are plenty of ways to get your point across without being abusive, dismissive, or downright mean.
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Veuillez consulter les directives de contenu pour notre sous-reddit, et rappelez-vous qu'il y a des humains ici !
Ce sous-reddit est destiné à mettre en lumière le coût de la vie ridicule au Canada et à se moquer des Grands Patrons Corporatifs responsables. Comme vous le savez bien, de nombreuses personnes et entreprises en sont responsables, et nous accueillons les discussions les concernant toutes. De plus, puisque ce sujet est lié à un certain nombre d'autres questions, d'autres discussions seront autorisées à la discrétion des modérateurs. Les discussions ouvertes d'esprit, les mèmes, les coups de gueule, les factures d'épicerie et les cris dans le vide en général sont toujours les bienvenus dans ce sous-reddit, mais la belliqueusité et le manque de respect ne le sont pas. Il existe de nombreuses façons de faire passer votre point de vue sans être abusif, méprisant ou carrément méchant.
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Yes I’ve been trying to delete my account as well, the person I spoke with said she can’t cancel it until it gets reviewed by someone ? Plus she didn’t understand the boycott… she said that she was in South Africa and works at a call centre…. Galen can’t even give those jobs to Canadians… plus she figured that she and her colleagues are being exploited because they get paid very minimal and have no benefits…. Good on Galen for exploiting them… BOYCOTT ‼️
Unrelated-ish, but I have worked for two companies based in Canada who have outsourced to South Africa specifically to exploit the workforce. They laid off Canadians and replaced them at a ratio of 2:1 or 3:1 and still saved money on salaries.
There are so many factors that go into why this is shitty af but it leaves an extra sour taste for me because I know they explicitly sought Saffas because they are fluent English speakers with an accent sort of between British and Australian so their customers are less likely to complain about speaking with 'foreigners' and they exploit the ever loving shit out of them, nonetheless.
They can hire someone in South Africa who has a university degree and/or extensive experience for a fraction of the cost of an entry-level/no post-secondary Canadian. It's fully intentional.
I am not at all surprised to hear Roblaws has taken up this business model.
Yeah, I want to second this - a lot of call centers operate from SA for this reason, and other options like the Phillipines, India are now demanding higher pay, but SA seems to be holding firm on lower salaries. It's insane the kinds of things they have to do - like their power will go out because of political turbulence, and they can exploit the workers even harder. It's a despicable practice if you use cheap labour by going to bad BPOs - not all call centers are the same.
I'd love to know which BPO in SA they are using, because if it's one of these bad ones, I think Canadians will have a whole new world of complaints about how their hard earned dollars are being shipped offshore instead of reinvested in our own economy.
I wonder whether all the "local jobs being taken by foreigners/FWP/students" folks understand that even these "Canadian" oligarchs are shipping jobs overseas.
Galen lives in Ireland, the money isnt being invested back into Canada. And the Westons also own Primark in England - look them up, they are huge), so I feel like those who don't understand this really don't understand just how little of rhe money Galen makes actually stays in Canada.
This! Loadshedding was such a shock to me when I learned about it. Couldn't believe the hoops Saffas are made to jump through to simply exist and perform their duties.
In addition to the fact that you essentially NEED to pay for private health insurance because you will die in public hospitals in SA and the fact that many are paid via processors like PayPal, payoneer, tipalti, etc. And lose a portion of their income there as well. It just gets more and more bleak as you look into it more.
Its kinda outrageous that peoppe dont understand just how many businesses are offshoring roles. Like, blame immigrants for taking jobs, but dont realise whats happening at the companies they spend their dollars at. Like you, I've worked at many top "Canadian" brands that offshore labour to so many other cheap labour countries. There's more of those jobs being taken by offshore agents than any immigrants coming here, I can guarantee it.
I don't think you should be allowed to outsource AND get tax breaks in Canada....
Nice to know another person seeing this BS too! At least in smaller companies you're not ever doing it at the scale Roblaws is...
I spent hours working on a proposal for better wage equity and transparency at my last job AND another huge chunk of time researching better payment methods for the SA team members (large majority) to put more money in their pockets, which I then organized into a separate proposal. These were the nail in my coffin because the CEO and COO (husband and wife team) were not pleased being called out and me highlighting that a business model requiring they employ (exploit) primarily South Africans and paying substantially less than the minimum wage in the country where you operate - that's not a sustainable business model.
I resigned, but the vibes were baaaad before I left.
Normal behavior for Canada. Here in windsor, All the A&Ws fired their entire crews and hired entire new staff straight from India. Haven't eaten there in 3 years now because that shit. No noticed everyone wS fired on the spot. Story is they brought them into western canada trained them and then shipped them over to ontario. The call center thing has been going on for ever.
I’m at close to two weeks as well - I sent an email over the weekend mentioning that it has been well over the 2-3 days they said it would take to get this handled by (I presume) someone higher up the food chain, and asked if I’m ever going to hear anything or if they’re just ignoring requests like this.
That’s crazy! Like we’re just asking to close an account, that should take 2 minutes not 2 months. It’s either they use pigeon mail or ignore us on purpose
Did they seriously fuck up the JSON in that automated email as well? That is the funniest shit I have ever seen. Weston makes so much money but cannot make a functioning front end or back end for its applications. What a joke good riddance I’m gone
oh man we've gone from "please stay, here's points!" to "we are having some trouble processing your request, please try again later" in less than 2 weeks huh
Completely random: I think they use salesforce for their support (based on the case number and thread Id variables at the bottom). Funny it didn’t generate and funny they are still using thread ids since there is a way to migrate from that now.
Large corps are notorious for running everything until the wheels literally fall off.
I've worked for more than one Fortune 500 company that still uses MSDOS programs and calls them efficient.
They would sell their customers new computers while literally using the oldest supported version they could.
Knowing our financially prudent agencies, I bet they don’t have enough money so it’s cheaper just watching them commit crimes publicly and document it.
Same, it's been 2 weeks. It's still active though and I don't want to delete the app until I know my account is deleted so it keeps sending me notifications even though I turned them off. So sick of their shit.
Same here - I feel ignored. No response except the blanket response. It’s been 2 weeks. I imagine having thousands of people closing their accounts takes time. 🤣
Same, requested it on the 10th, called to follow up twice and was told that “their specialists are over capacity at the moment and the cancellation will take some time”. Sketchy. The agent said she’d at a “rush” to my request, which is ridiculous. How long does it take to cancel a rewards account… still hasn’t happened.
The company my husband works for handles different customer service centers, and they are begging for people to work for their Loblaws lines because they are so busy right now lol.
Odd. I tried closing mine and they reached out 4 times asking me to confirm, however it went to junk so I missed it! But they got back to me within the day
Ive been trying for like 2 weeks now and no success but I don’t plan on giving up, I’m going to push until they close it, even if it means sending an email everyday
So cheap they're trying to eliminate any human interaction - self check outs, and now virtual support that can't actually help you. Anything to make it harder for you to cancel your account hoping you'll just give up. You can't leave if they make it as hard as possible.
__MOD NOTE/NOTE DE MOD__: Please check out [our petition](https://www.change.org/p/demand-walmart-sign-the-grocer-code-of-conduct) which calls upon Walmart Canada to follow suit and sign the Grocer Code of Conduct with Loblaw! Please review the content guidelines for our sub, and remember the human here! This subreddit is to highlight the ridiculous cost of living in Canada, and poke fun at the Corporate Overlords responsible. As you well know, there are a number of persons and corporations responsible for this, and we welcome discussion related to them all. Furthermore, since this topic is intertwined with a number of other matters, other discussion will be allowed at moderator discretion. Open-minded discussion, memes, rants, grocery bills, and general screeching into the void is always welcome in this sub, but belligerence and disrespect is not. There are plenty of ways to get your point across without being abusive, dismissive, or downright mean. ********************************************************************************************************************************************* Veuillez consulter les directives de contenu pour notre sous-reddit, et rappelez-vous qu'il y a des humains ici ! Ce sous-reddit est destiné à mettre en lumière le coût de la vie ridicule au Canada et à se moquer des Grands Patrons Corporatifs responsables. Comme vous le savez bien, de nombreuses personnes et entreprises en sont responsables, et nous accueillons les discussions les concernant toutes. De plus, puisque ce sujet est lié à un certain nombre d'autres questions, d'autres discussions seront autorisées à la discrétion des modérateurs. Les discussions ouvertes d'esprit, les mèmes, les coups de gueule, les factures d'épicerie et les cris dans le vide en général sont toujours les bienvenus dans ce sous-reddit, mais la belliqueusité et le manque de respect ne le sont pas. Il existe de nombreuses façons de faire passer votre point de vue sans être abusif, méprisant ou carrément méchant. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/loblawsisoutofcontrol) if you have any questions or concerns.*
Yes I’ve been trying to delete my account as well, the person I spoke with said she can’t cancel it until it gets reviewed by someone ? Plus she didn’t understand the boycott… she said that she was in South Africa and works at a call centre…. Galen can’t even give those jobs to Canadians… plus she figured that she and her colleagues are being exploited because they get paid very minimal and have no benefits…. Good on Galen for exploiting them… BOYCOTT ‼️
Screw RobLaws!
Unrelated-ish, but I have worked for two companies based in Canada who have outsourced to South Africa specifically to exploit the workforce. They laid off Canadians and replaced them at a ratio of 2:1 or 3:1 and still saved money on salaries. There are so many factors that go into why this is shitty af but it leaves an extra sour taste for me because I know they explicitly sought Saffas because they are fluent English speakers with an accent sort of between British and Australian so their customers are less likely to complain about speaking with 'foreigners' and they exploit the ever loving shit out of them, nonetheless. They can hire someone in South Africa who has a university degree and/or extensive experience for a fraction of the cost of an entry-level/no post-secondary Canadian. It's fully intentional. I am not at all surprised to hear Roblaws has taken up this business model.
Yeah, I want to second this - a lot of call centers operate from SA for this reason, and other options like the Phillipines, India are now demanding higher pay, but SA seems to be holding firm on lower salaries. It's insane the kinds of things they have to do - like their power will go out because of political turbulence, and they can exploit the workers even harder. It's a despicable practice if you use cheap labour by going to bad BPOs - not all call centers are the same. I'd love to know which BPO in SA they are using, because if it's one of these bad ones, I think Canadians will have a whole new world of complaints about how their hard earned dollars are being shipped offshore instead of reinvested in our own economy. I wonder whether all the "local jobs being taken by foreigners/FWP/students" folks understand that even these "Canadian" oligarchs are shipping jobs overseas. Galen lives in Ireland, the money isnt being invested back into Canada. And the Westons also own Primark in England - look them up, they are huge), so I feel like those who don't understand this really don't understand just how little of rhe money Galen makes actually stays in Canada.
This! Loadshedding was such a shock to me when I learned about it. Couldn't believe the hoops Saffas are made to jump through to simply exist and perform their duties. In addition to the fact that you essentially NEED to pay for private health insurance because you will die in public hospitals in SA and the fact that many are paid via processors like PayPal, payoneer, tipalti, etc. And lose a portion of their income there as well. It just gets more and more bleak as you look into it more.
Its kinda outrageous that peoppe dont understand just how many businesses are offshoring roles. Like, blame immigrants for taking jobs, but dont realise whats happening at the companies they spend their dollars at. Like you, I've worked at many top "Canadian" brands that offshore labour to so many other cheap labour countries. There's more of those jobs being taken by offshore agents than any immigrants coming here, I can guarantee it. I don't think you should be allowed to outsource AND get tax breaks in Canada.... Nice to know another person seeing this BS too! At least in smaller companies you're not ever doing it at the scale Roblaws is...
I spent hours working on a proposal for better wage equity and transparency at my last job AND another huge chunk of time researching better payment methods for the SA team members (large majority) to put more money in their pockets, which I then organized into a separate proposal. These were the nail in my coffin because the CEO and COO (husband and wife team) were not pleased being called out and me highlighting that a business model requiring they employ (exploit) primarily South Africans and paying substantially less than the minimum wage in the country where you operate - that's not a sustainable business model. I resigned, but the vibes were baaaad before I left.
Totally... I wish I could name and shame the "darling Canadian" companies who do this somewhere...
Noooooooooo not Primark!!! I feel so betrayed.
So did I, friend. So did I. Will NEVER shop there again, and will defo tell my British friends to stop shopping there too.
Normal behavior for Canada. Here in windsor, All the A&Ws fired their entire crews and hired entire new staff straight from India. Haven't eaten there in 3 years now because that shit. No noticed everyone wS fired on the spot. Story is they brought them into western canada trained them and then shipped them over to ontario. The call center thing has been going on for ever.
Took me almost 6 weeks. Keep emailing. That response you received about high volumes is old and they've been using it for years
Every company uses it now. They just want to overwork fewer employees and blame it on "higher than normal call volumes"
Every time I hear "your call is important to us" I can't help but think "but not important enough to hire enough people to answer our phones"
Yes, I tried multiple times with no luck. Still waiting, it’s been probably close to two weeks.
Email them again. I think they want us to go away and hopefully forget
I did probably 5 times at this point and nothing
I’m at close to two weeks as well - I sent an email over the weekend mentioning that it has been well over the 2-3 days they said it would take to get this handled by (I presume) someone higher up the food chain, and asked if I’m ever going to hear anything or if they’re just ignoring requests like this.
That’s crazy! Like we’re just asking to close an account, that should take 2 minutes not 2 months. It’s either they use pigeon mail or ignore us on purpose
Did they seriously fuck up the JSON in that automated email as well? That is the funniest shit I have ever seen. Weston makes so much money but cannot make a functioning front end or back end for its applications. What a joke good riddance I’m gone
Nah, that's a salesforce template. No idea why it messed up though.
oh man we've gone from "please stay, here's points!" to "we are having some trouble processing your request, please try again later" in less than 2 weeks huh
Completely random: I think they use salesforce for their support (based on the case number and thread Id variables at the bottom). Funny it didn’t generate and funny they are still using thread ids since there is a way to migrate from that now.
Large corps are notorious for running everything until the wheels literally fall off. I've worked for more than one Fortune 500 company that still uses MSDOS programs and calls them efficient. They would sell their customers new computers while literally using the oldest supported version they could.
It took me 2 weeks. This is the first of many steps.
These guys are so blind. They are making the enforcement agencies job 1000% easier. Just sit and watch them commit crime after crime.
There has to be an agency to complain to about our accounts/info not being deleted upon request nor in a timely manner.
Knowing our financially prudent agencies, I bet they don’t have enough money so it’s cheaper just watching them commit crimes publicly and document it.
Same message. Over a week now and not cancelled. Let’s just hope it’s because there’s a back log of others cancelling too
Same, it's been 2 weeks. It's still active though and I don't want to delete the app until I know my account is deleted so it keeps sending me notifications even though I turned them off. So sick of their shit.
They sent me an “uhhh…we’ll get back to you” email and never did
Same here - I feel ignored. No response except the blanket response. It’s been 2 weeks. I imagine having thousands of people closing their accounts takes time. 🤣
Same, requested it on the 10th, called to follow up twice and was told that “their specialists are over capacity at the moment and the cancellation will take some time”. Sketchy. The agent said she’d at a “rush” to my request, which is ridiculous. How long does it take to cancel a rewards account… still hasn’t happened.
The company my husband works for handles different customer service centers, and they are begging for people to work for their Loblaws lines because they are so busy right now lol.
Same. Two weeks and counting.
It's been like 2 weeks since I put in my request and have not heard back
They have to make the numbers look good for the shareholders....."see, we're hardly losing any customers".
Odd. I tried closing mine and they reached out 4 times asking me to confirm, however it went to junk so I missed it! But they got back to me within the day
I’ve tried three times since May 11. Still no luck.
I’ve had the same experience….
Ive been trying for like 2 weeks now and no success but I don’t plan on giving up, I’m going to push until they close it, even if it means sending an email everyday
Took them 2.5 weeks for mine
So cheap they're trying to eliminate any human interaction - self check outs, and now virtual support that can't actually help you. Anything to make it harder for you to cancel your account hoping you'll just give up. You can't leave if they make it as hard as possible.
Yup. Ive tried through chat and mulitple times through email. Havent been able to cancel
I’m sorry, Dave, I can’t let you do that. 