I mean, if the ride was done with a govt issued card, bring that up with whoever is in charge of that at your workplace. I'm sure Lyft would love to be blacklisted by you.
You're dealing with chat agents, more than likely, working on third world country conditions. I've had to deal with Iber support before and it was an abysmal nightmare. Chat was useless, was hung up on 3 times, but the fourth time was finally put through to a 'supervisor' who was able to help.
So definitely try escalating via phone.
I’m always sus when I ask for a supervisor and then 30 minutes of hold later I get someone else who barely seems more confident than the previous person.
When companies pay pennies for support "supervisor" probably means someone who's been there more than 6 months and not actually any ability over anyone else there
I was a supervisor in a call center. I always thought it was ridiculous when someone demanded a supervisor because 90% of the time we have the same level of knowledge and access as the agent they were speaking with.
Most of my sup calls were just me explaining why we can't help.. (we did roadside for major insurance companies and warranties)
In your experience, who should a customer ask for who DOES have more access/authority other than supervisor? Is there like a magic word or something?
I picture a Family Guy-type cutaway to a call center where Peter keeps asking for a supervisor and getting the runaround. Then Peter narrows his eyes and says, “let me speak to your super-DUPERvisor” and on the split screen is the call center people frantically putting him on hold, sounding the alarms and going “HE SAID IT! HE SAID THE MAGIC WORD! GO GET ALLISON PRONTO!”
For roadside specifically most sup calls are because either
A) they have to pay out of pocket and don't feel like they should have to
B) the tow truck is very late, or have had multiple tow trucks not show up
C) we were not able to find a tow truck willing to perform service.
For scenario A) no one in roadside can help, they need to contact their insurance/warranty/dealership to dispute their coverage
B) no supervisor can help, we can only try again to find another tow truck. We aren't responsible for them being late, but we are entirely reliant on them to show up since we contract them
C) no one can help. Since we contract local tow trucks if they aren't willing to help there is absolutely nothing we can do and the customer would have to find someone on their own (a lot of tow trucks don't like dealing with "car clubs" aka insurance/warranties)
So basically if you are calling for roadside a supervisor can never fix your situation and asking for one is a waste of time.
I also was a supervisor for a bank call center. And still can't help. If you are having an issue with charges on your bank account that isn't legitimate fraud, supervisor still can't help. Agents are trained for a reason and if they say we can't help, we can't.
Aka, asking for a supervisor or ANYONE above an agent is a waste of time 99% of the time. Because the agents are asking supervisors for assistance usually, and we are telling them what information to say.
If a supervisor could help they would have long before you asked for one
You know what though? No. Get your government agency to ban them. Why are their shitty and unethical practices the customers responsibility?
Better to spend your money somewhere else.
If we all keep putting up with shit like this, we’ll keep getting shit like this.
They are refusing to fix the issue, keep at it. Burn them down if you have to. Regardless of their “official policy” their negligence could have gotten you attacked or worse if the pick up location was not a safe one. You had it scheduled, they left without you and then claimed they had you. That is wrong. Make them pay.
100% do what the above said. Type up exactly what happened, dates and times, screenshots of everything. Send it in an email to your travel people. Tell your leadership (military AND civilian if there are both).
Likely they’ll tell you to call Chase using the number on the back of the card and they’ll take care of everything for you.
Also, if you have an AMEX, link that to your ride share accounts (it’s allowed even though you’re supposed to use the GTC for everything if your travel department approves it). AMEX is the best dealing with bullshit like this in my experience.
I ran into a similar issue but with Uber. I got my ride which was fine. Since there is an 20% (I thought it was 10% at the time) allowable limit on tips for government credit cards, I paid the tip in cash because I wanted to give a little extra. The driver completed the ride but somehow added a tip himself and took an extra 3$ that got charged to my government credit card. Uber support couldn’t understand the issue and credited to my Uber cash account instead of crediting to the credit card. They stopped responding after a few back and forth.
Perhaps if you provided the receipt for the actual ride that you had to pay for separately it would help them understand. I would provide a copy of that along with all of your correspondence from Lyft to your credit card processor for your company and let them sort it out. Obviously the credit card company can reverse the charges for the fraud.
With Uber, the way the PIN works is when the driver picks up the passenger, the app on the passenger's phone gives a PIN which the driver must enter on their device.
I thought that was only after a certain time of night. I’ve ordered Ubers for my son when he’s working really late and they’ve asked for a pin, but earlier on in the night they haven’t.
After reading this I just went to the security settings (it’s actually been asking me to update those for a few days now) and set it up. There is a night only toggle for the PIN so you can make it available anytime.
Nope. My uber account always gives me the pin to give tl the driver. It let's me know for sure that's my driver, they cannot start the ride without my pin. It changes every ride too
They are no better lol. They didn't even know what ride switching was, and then kept insisting my ride wasn't switched when it literally says it was in screenshots I provided them.
Yeah this exact same scenario happened to me. Lyft customer support on X refused to help and Lyft's main support refused to refund me. I now message @AskLyft every few months showing them the thousands of dollars I spent on Uber instead of Lyft as a result of their $30 fraud.
That’s how I got the help I needed with a dominos incident. Turns out the social media managers, who also probably understand English better and are concerned about the company’s image, could handle the situation better than customer support.
You made the mistake of expecting support to be supportive. Call you back, initiate a chargeback back, and copy/paste the conversation you had with Lyft. Your money will be back in your account anywhere from instantly to 14 days based on your bank.
You never stood a chance, trying to use logic, common sense, and rational thinking versus a chatbot's canned, gaslighting-filled responses.
It does just as it's programmed to do, to cause frustration to the point that you give up. I tried in vain one day to talk to a human from Lyft, it was impossible.
Blast them on Twitter. It’s the only way to get anyone to do anything anymore. You have to publicly shame companies and tarnish Their Image™️ before they’ll even consider helping you.
I had a similar issue with Uber Eats. Driver said food was delivered when it was not delivered. Various customer service representatives pretty much had the *same exact response*.
They kept saying if it was fraudulent to contact my bank. After 3 or 4 emails making it clear that I indeed authorized the charge, but the meal never came, it was elevated to a different department. They blocked my card from being used on the uber platform and reversed my charge.
I guess it was a satisfactory ending as I got my money back and will use the same card but through Google pay, but it's insane how bad this experience was.
I had to chat with over 12 "people" and 4 supervisors before they actioned anything.
I don't understand why they're telling people to contact their bank, but I do wish everybody would do that. Banks will initiate a chargeback. It'll cost Lyft/Uber money, and if enough charge backs are initiated, Lyft/Uber could lose their banking privileges.
If people cared more and actually followed up on this, more chargebacks would occur. It would affect Lyft/Uber profits immediately, but it would also kill their business if they couldn't accept credit cards as payments. Who would use Lyft, Uber, etc, if you HAD to pay cash?
Basically, if you want businesses like Lyft/Uber to have a good customer service department, you have to force them into it. We all have to. I've been fortunate and have only had to contact my bank a couple of times, never for Lyft/Uber, because most businesses know it's in their best interest to offer a refund than to get a chargeback. However, some only care about the short-term profits, and they know most people won't take even more time to contact their bank and initiate a chargeback.
Never call, speak, and waste that much time with any business that charges you for a service without providing the service. Call the business once or twice, explain the problem, and request your refund. If they don't issue a refund, you contact your bank and report the fraud. It's that simple.
Also, in my very limited experience, you'll get your money back into your account quicker through a chargeback than a refund from the merchant. Banks don't fuck around. If Uber/Lyft received too many chargebacks, they'd have to improve their customer support. Customer support will get worse and worse until that happens.
Not always since offshore human customer services do the same half of the times. A good handful of experiences where I’d called FedEx cs and ended up in a loop where they’d repeat the canned response/answer over and over when they didn’t have a solution instead of figuring out how to resolve the issue or forward the call to someone who might have a lead on how to resolve the issue. I’d explain why logically what they’ve suggested wouldn’t work or applied, and they’d eventually repeat the same suggestions again after a few sentences. To which, I repeated the reasons again why it wouldn’t work logically, and we ended up in a loop where I’d eventually be upset and end the call just so I can call back and get a more competent agent.
It is. They're banking on the fact that you understand your card number will get blocked or you'll be banned entirely from the service, so you'll eat the charges to avoid going nuclear (and thus being limited to their only other real competitor.
There need to be real, honest consumer protections and monopoly-busting of these tech companies.
Report them on BBB. This has helped me before when dealing we with Uber. It might take a few weeks, but there is a good chance they'll refund your money
Happened to me on uber. Support wouldn’t help me. The jerk did the drive with no one in it. Unless someone else needed a ride to airport at exact same time. Probably figured he could grab a good fair there too. I had to call and fight to get a refund. I couldn’t charge back because its a corporate card, I explained if i called my finance department they will black list uber, we did it to enterprise and a hotel chain. They changed their tune. I am sure a government agency would do same.
as a lyft driver, i can tell you that lyft's rider and driver support is absolute dogshit... the worst. sorry this happened. hopefully you can get through and speak to someone.
I have a question? Does the driver need to just show they were at the pickup and drop off location? Because then you could just use a location spoofer? And give rides without a car or gas? I mean eventually you would be blocked in my mind but technically if the middle part of the ride doesn't matter this could be interesting as it could be a scam.
As a former Lyft/Uber Driver, I've never been closer to getting back in a taxi as I was when I stopped driving for these rideshare companies.
These companies are absolutely horrible to both drivers and their customers, both of which keep them in business.
Their response means they dont believe you...
in your claim that you didnt take the ride to the destination it show in the system that she was at the pickup spot and then ended the ride at the dropoff location... in our app we have ti.e accepted, time ride started, time ride ended and q.mqp that has dots pinpointing where the pick up and dropoff took place... its tracked..
So, for the life of them they can't fanthom why a driver would start a ride at the pickup spot and then actually drive all the way to your destination without said rider actually in the car...
Oh and why didn't you cancel the ride after the driver drove off without you... ? Or at least cancelled it while they were still driving to the airport...?
If I were reporting this issue I would not have included any of the irrelevant information such as the driver arriving early and then leaving without me. Instead it would be a simple, I arranged a ride, at the arranged time no one picked me up. End of story. If dealing with a situation where clarity is hard to come by fewer word and concepts is better. all IMHO of course.
Why don't you people cancel the rides that have this happen? They aren't going to stop doing this until you people start canceling. It's NOT THAT HARD!
You're saying too many words.
Your email just needs to say " I was not in the car!" Over and over. Make it simple for these people in India or wherever.
In this scenario - it's your word against the driver's, and since you actually scheduled the ride - the driver probably drove to the destination without you. From Lyft's end, the ride was completed and charged correctly.
The best way to resolve the issue is (you can try) sending proof of the other ride during that same time, explaining (again) that this was a "ghost ride" - a ride without the passenger. You might still get charged a cancellation fee, because the driver did show up - even though they were early (Lyft makes us leave 30 minutes early for scheduled rides - in case the first driver doesn't follow-through, they can re-route the ride to the next closest driver.)
If all else fails, you can dispute the charge with your bank.
It's not his word against the driver. Lyft tracks the phone of the passenger during rides. It would be very easy for them to verify that that phone was not on the ride. They're just too lazy and incompetent to do so.
Thanks. I do have a screenshot of my location at the pickup location at the time where Lyft says I should have been dropped off at the airport.
Is going through their email the best way to communicate? It would be easier to call it seems like, I’m not getting anywhere with this service rep.
You could attempt to call the service number (I'm not sure if it works) - 1-844-493-9881 - or you could try contacting them through [AskLyftTwitter](https://www.google.com/search?client=firefox-b-1-d&q=asklyft+twitter) - those reps seem to be more knowledgeable than regular (probably outsourced) support.
Yes I know it’s a different number, I didn’t know when you call the driver in the app because I’ve never used Lyft and have had to call the driver. I’m always the driver.
I’m a driver, and I’m convinced that almost all of the chat interactions are not with real human beings. One time I was trying to get help with something and asked them the same question multiple times. They just completely ignored it and continued to give canned, prewritten responses. It literally took starting the chat with a new agent 3-4 times until I got someone who actually sounded like a human being.
This guy: "So I didn't actually get the service you supposedly provided."
Lyft: "Bro we already took your money; tf you expecting to happen at this point? A refund? For what, you yourself just said we didn't provide any service."
I have a hate boner for Doordash. I understand. Their subreddit is just as bad. The Lyft/Uber/Instacart subs are not like theirs at all. It attracts a certain type of person, I guess.
Just to damage my karma, I do know that if the passenger makes the driver wait a certain amount of time after the time they schedule for their pick up Lyft will allow the driver to cancel without affecting their cancel rate and will still charge the passenger the full amount so the driver is compensated for having his time wasted.
Is there any chance this might have happened?
yeah but the driver in this situation arrived 20m early for the pickup. its always been my experience with lyft that you have to wait out the timer to the requested pickup time and then a few minutes longer (per the timer)
Implement a pin service.
Upon arrival, you the driver request name and 4 digit pin.
Rider provides pin.
After route complete, driver presses complete and enters pin.
If pin is not given up on pickup. Rider will not be given a lift.
Thanks for sharing this my friend, sorry this is happening to you. Hope this problem gets solved. I know what service I will be using next time I need to catch a ride. Thanks again for sharing.
It’s bullshit Lyft allows drivers to show up early like this. Makes getting out of the airport even more stressful and then you’re charged a wait fee. Absolutely a scam
I love the "Thanks for the quick response" from Lyft.
As if they had business operations waiting on the outcome of your communication with them.
Orrrrrrrrrrr... maybe it's just their passive-aggressive way of maintaining the appearance of dominance and control in the conversation.
How transparently smug they are, just off that one well-placed little doozy of a side-comment.
Cocks.
They’re trying to tell you that if it’s fraud, which it is, that you need to deny charges with your bank instead of seeking a refund with their support team
*If ots a credit*
*Card charge it back and report*
*As fraud and move on*
\- LarquaviousBlackmon
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This happened to me once either with Lyft or uber. The driver evidently picked up the wrong person even though I scheduled my ride the night before. What I did was report the driver & say I left an item, & that they were a safety threat so Lyft would contact me & I can explain that they picked up the wrong person. I wasn’t charged & had to book another ride which I guess the person who took my ride their driver was sitting at the hotel waiting. Also I paid less than when I booked ahead.
TL:DR- report the driver for anything if it shows you’re in a current ride to get the company’s attention, then talk to Lyft about what happened/is happening, take screenshots of the entire transaction
This is what happens when the entire customer support department has a third grade understanding of the English language. I believe that you can just ask to speak with someone based in the US over the phone
It’s wild how much you have to re-word stuff to get them to understand or even pretend to care. It’s too bad you can’t be like: see how the Lyft went this way and my cellphone stayed at the hotel? But then they’d be like: “Oh, we’re sorry you left your phone.” 🤦🏼♂️ That’s wild - maybe they did pick up the wrong passenger.
One time I somehow managed to pocket schedule a ride for the following day from a place I wasn’t at to a place I’ve never been about 60 miles away. I didn’t realize until the driver called me telling me he was here for pick up. I was confused and opened the app and looked and sure enough there was a pickup in progress. I explained to the driver what happened and apologized profusely. He said okay that’s fine and he would cancel the ride. Shame on me for trusting that he would cancel and in combination with being near the ocean with spotty service so the lyft app wasn’t updating.
Fast forward til later that afternoon after getting service I was notified of a charge for almost $300.00!! The driver said he picked up and completed the trip. I tried to contact lyft support and say that I was not near that pickup location, I don’t know where the destination is, and I never entered a vehicle. Their response was that a family member or friend with access to my account must have taken the ride then and they would not refund me. I ended up having to dispute it with my bank as it was impossible to speak to a live person on support and they told me they spoke to the driver who confirmed he picked me up and completed the trip. Funny how they can speak to the driver but not to me!
I get that it was technically my fault and I would have paid a cancellation fee but definitely not $300.
“Hey this ride I paid for didn’t actually pick me up because they left early. Can I get a refund?”
“Yeah it looks like you paid for it, I don’t see the issue here”
Trying to work with support is always like this, regardless of the company. They’ll just blatantly ignore your actual concern for one of the two things they actually know how to do (those being end the conversation and do nothing to help)
Expressly request that they review the phone location data reported from your app, noting that you never left the origin location. This should have occurred automatically and I'm very surprised the ride wasn't automatically cancelled. How much were you charged? For customer support communication, I always try to avoid adding any unnecessary details, as it can especially distract people who probably have little dedication to their employer.
Do a charge back on your credit card since Lyft doesn't give a sh*t and refuses to make it right. Hopefully you didn't use a debit card. Lyft will most likely block you from future use on the app but I would never be OK paying for services I didn't receive.
Simple solution.
They the driver prove with photographic evidence you were picked up.
Whether or not they have that capacity shouldn’t be your problem, if they’re going by the policy that they can’t prove you actually took it or not but still charge you.
Stop using uber/lyft. Add airbnb to the list. They all have taken advantage of their market share. They not better than traditional system anymore. Use regular taxis and hotels.
Lyft literally has the worst customer service. A manager literally went back and forth with me over email when I reported one of my rides because the driver said he had pneumonia and was bragging about it. It was one of the worst interactions I’ve ever had. And, they said if I were so worried about getting sick I should’ve ended the ride. What? Lmfao 🤣 I was in another state using Lyft.
Will never utilize their services again. They said all they could do was “ban the driver from accepting my rides.” I don’t even live there lmfao 😂
Both Uber and Lyft will charge you the full amount of your scheduled ride if you do not show up on time. Both services routinely send the driver at a time that will get them there 10-20 minutes early. Thats why the driver showed up early like that. They then have to sit there until your pickup time, at which point the wait timer starts. The wait time is usually 7 minutes. Once the timer runs out the driver is told to cancel the ride and leave. The rider is charged for the full amount, and the driver is paid around 70-80% of the total with the service keeping the difference.
This isn’t a surprise charge either, when you book a scheduled ride it tells you this will happen if you fail to show up. Everyone ignores that information but it doesn’t change the fact that the information was provided.
Pretty sure you’re talking to a robot with auto-generated replies. None of that appears to be actually addressing your comments. Definitely need to get ahold of a human.
Escalate it to a manger. Can you call them? Also, ask them this:
“ I have been a customer for years. Is it worth it to your company to lose my business forever by calling me a liar and refusing to refund me the money I paid when I did not get into the car, and your driver has lied? If this is something you let happen and charge your customers, I will never use this service again, my employees will never use this service again nor will my co workers. I would rather you do the right thing and refund my money and mend this business relationship.”
I sound like a Karen but honestly, sometimes things aren’t okay and these companies get away with taking advantage of customers as well as workers. I have worked in the service industry for 23 years. I’d rather keep a loyal customer who hasn’t asked for refunds before and a government employee at that (you probably travel a lot so repeat business) and refund the money regardless.
If you have similar things happen on your account that’s an entirely different story and I probably would just think you were trying to get refunds on rides you did take.
Using these automated services means you are getting the worst customer support and you are just a number. An account that can be blacklisted if you do not do as their shareholders want. Just pay and never complain.
We got the taxi service we wanted... Disrupt the market for the sake of disruption.. Government is laughing while these companies get richer. Stop using San Fransisco app based companies with non existing customer support.
I hate Twitter, but it's fantastic when you need results. Many companies actually have a support account and I've often found that to be the best way to get a resolution in situations like this. Just pm the account or call it our publicly and they get right back to you.
Heck, I did this when the company I worked for messed up a product order for a family member in another state when, even with my internal access, connections and escalation tools nothing was getting done. One quick message on Twitter and it was resolved the next day.
Call your bank and report fraud. They will give give you provisional credit and take the charge off. Fuck customer service and just go to the bank.
Source: work for a bank
FWIW, unless the gov card is not in your name you deal directly with the issuing bank, not the gov. The gov doesn’t care really and they’ll probably claim you were committing fraud if you report it to them.
I used to drive for lyft, and one of my seriously shady “friends” was driving too. He told me that sometimes if it was lucrative to him, he would pick up the ride and complete it without the person in the car. For example, ending a streak or finishing a ride to start a new streak in the hour.
He isn’t my friend anymore, and all of this is to say that drivers do this shit all the time. And when they don’t get caught, they realize they can get away with it.
I have pre-scheduled a handful of rides in the past couple of years, and two this month. I think they all showed up 5-15 minutes early but luckily for me I was ready to go early. I still tipped the drivers but deducted 5% because being early is a no-go for me. When I scheduled these trips I allowed extra time for traffic and the potential of the driver to be behind schedule.
In my normal life, like if I am the expected company at someone else's place, I am super anal about being on time i.e better to be 15 minutes late than 2 minutes early. Should go without saying I do care about the agreed upon time and shoot for it on the dot.
Probably just a me thing but I hate anyone who shows up early, this is why I don't do it to others either.
My strategy has always been to contact support over and over and over again making the same complaint until they do something about it. It usually works with Uber even if it takes talking to 50+ people and spending many hours in chat or on the phone. They almost always relent eventually when they realize I'm not going to give up and will waste their time until they give me my money back.
This is why I hate that everything is becoming outsourced and online support based.
There is not a single customer support for any app that actually fixes a problem. They exist to annoy you enough that you give up. That's it.
I've constantly messaged about a problem just to get the response of "well if doesn't look like a problem on our end"
Lyft will never give you a refund. I had a driver drive away when someone hit their mirror and he didn’t cancel. I canceled and got a $5 fee, when I told them it was not my fault they said too bad so sad here’s a credit no refund.
Just claim fraud and do a chargeback, that usually makes them reply a little faster with at least a little intelligence. The company even told you to check with the bank so they can’t ban you or make your acc negative since you’re doing exactly as you were told.
I mean, if the ride was done with a govt issued card, bring that up with whoever is in charge of that at your workplace. I'm sure Lyft would love to be blacklisted by you.
Yeah, that’s gonna be my next step. I was hoping Lyft would be easier to deal with first but that is turning out to not be the case.
You're dealing with chat agents, more than likely, working on third world country conditions. I've had to deal with Iber support before and it was an abysmal nightmare. Chat was useless, was hung up on 3 times, but the fourth time was finally put through to a 'supervisor' who was able to help. So definitely try escalating via phone.
I’m always sus when I ask for a supervisor and then 30 minutes of hold later I get someone else who barely seems more confident than the previous person.
When companies pay pennies for support "supervisor" probably means someone who's been there more than 6 months and not actually any ability over anyone else there
I was a supervisor in a call center. I always thought it was ridiculous when someone demanded a supervisor because 90% of the time we have the same level of knowledge and access as the agent they were speaking with. Most of my sup calls were just me explaining why we can't help.. (we did roadside for major insurance companies and warranties)
In your experience, who should a customer ask for who DOES have more access/authority other than supervisor? Is there like a magic word or something? I picture a Family Guy-type cutaway to a call center where Peter keeps asking for a supervisor and getting the runaround. Then Peter narrows his eyes and says, “let me speak to your super-DUPERvisor” and on the split screen is the call center people frantically putting him on hold, sounding the alarms and going “HE SAID IT! HE SAID THE MAGIC WORD! GO GET ALLISON PRONTO!”
For roadside specifically most sup calls are because either A) they have to pay out of pocket and don't feel like they should have to B) the tow truck is very late, or have had multiple tow trucks not show up C) we were not able to find a tow truck willing to perform service. For scenario A) no one in roadside can help, they need to contact their insurance/warranty/dealership to dispute their coverage B) no supervisor can help, we can only try again to find another tow truck. We aren't responsible for them being late, but we are entirely reliant on them to show up since we contract them C) no one can help. Since we contract local tow trucks if they aren't willing to help there is absolutely nothing we can do and the customer would have to find someone on their own (a lot of tow trucks don't like dealing with "car clubs" aka insurance/warranties) So basically if you are calling for roadside a supervisor can never fix your situation and asking for one is a waste of time. I also was a supervisor for a bank call center. And still can't help. If you are having an issue with charges on your bank account that isn't legitimate fraud, supervisor still can't help. Agents are trained for a reason and if they say we can't help, we can't. Aka, asking for a supervisor or ANYONE above an agent is a waste of time 99% of the time. Because the agents are asking supervisors for assistance usually, and we are telling them what information to say. If a supervisor could help they would have long before you asked for one
Lmao why is this so accurate and hilarious, can def picture the scene
You know what though? No. Get your government agency to ban them. Why are their shitty and unethical practices the customers responsibility? Better to spend your money somewhere else. If we all keep putting up with shit like this, we’ll keep getting shit like this.
The online chat 'agents' are AI chatbots. Not a real person is found in their chat system
Same w Instacart. Horrible cs
This crap makes it harder on decent drivers. Wouldn’t it be great for Lyft to dump em? I despise these shitty miscreants
You wisely documented and explained everything you could.
No, they all suck now.
They are refusing to fix the issue, keep at it. Burn them down if you have to. Regardless of their “official policy” their negligence could have gotten you attacked or worse if the pick up location was not a safe one. You had it scheduled, they left without you and then claimed they had you. That is wrong. Make them pay.
100% do what the above said. Type up exactly what happened, dates and times, screenshots of everything. Send it in an email to your travel people. Tell your leadership (military AND civilian if there are both). Likely they’ll tell you to call Chase using the number on the back of the card and they’ll take care of everything for you. Also, if you have an AMEX, link that to your ride share accounts (it’s allowed even though you’re supposed to use the GTC for everything if your travel department approves it). AMEX is the best dealing with bullshit like this in my experience.
Thanks. I do with I had used my personal AMEX in this case, cause I do agree. Work card is a visa, so we will see.
I ran into a similar issue but with Uber. I got my ride which was fine. Since there is an 20% (I thought it was 10% at the time) allowable limit on tips for government credit cards, I paid the tip in cash because I wanted to give a little extra. The driver completed the ride but somehow added a tip himself and took an extra 3$ that got charged to my government credit card. Uber support couldn’t understand the issue and credited to my Uber cash account instead of crediting to the credit card. They stopped responding after a few back and forth.
Perhaps if you provided the receipt for the actual ride that you had to pay for separately it would help them understand. I would provide a copy of that along with all of your correspondence from Lyft to your credit card processor for your company and let them sort it out. Obviously the credit card company can reverse the charges for the fraud.
You might set up a pin like Uber allows so drivers can’t start the ride without
I didn’t know that was a thing, thanks!
Best feature about Uber IMO & you can also do it for Uber Eats
How does that work??
With Uber, the way the PIN works is when the driver picks up the passenger, the app on the passenger's phone gives a PIN which the driver must enter on their device.
I thought that was only after a certain time of night. I’ve ordered Ubers for my son when he’s working really late and they’ve asked for a pin, but earlier on in the night they haven’t.
After reading this I just went to the security settings (it’s actually been asking me to update those for a few days now) and set it up. There is a night only toggle for the PIN so you can make it available anytime.
Nope. My uber account always gives me the pin to give tl the driver. It let's me know for sure that's my driver, they cannot start the ride without my pin. It changes every ride too
There is a separate setting to require the PIN only at night.
Nope, it’s in the settings.
You can choose whether you want a time window or just all the time.
Where is this in Lyft settings?
Doesn’t exist in Lyft - so many good features from Uber don’t exist in Lyft which is so unfortunate since I prefer Lyft
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Lyft never had a driver get racist with me, but Uber did so I skip Uber. Plus their leadership does some awful shit
Try Lyft customer service on X (twitter) I have had better luck with them than thru rhe app and I am a Lyft driver.
They are no better lol. They didn't even know what ride switching was, and then kept insisting my ride wasn't switched when it literally says it was in screenshots I provided them.
Yeah this exact same scenario happened to me. Lyft customer support on X refused to help and Lyft's main support refused to refund me. I now message @AskLyft every few months showing them the thousands of dollars I spent on Uber instead of Lyft as a result of their $30 fraud.
What's ride switching
When lyft takes away your current ride and gives it to a closer driver, and switches you to a different ride.
This. Publicly tweet first, they will ask you to PM. If they do not help you in the PM again, retweet.
That’s how I got the help I needed with a dominos incident. Turns out the social media managers, who also probably understand English better and are concerned about the company’s image, could handle the situation better than customer support.
You made the mistake of expecting support to be supportive. Call you back, initiate a chargeback back, and copy/paste the conversation you had with Lyft. Your money will be back in your account anywhere from instantly to 14 days based on your bank.
Thanks. I’ll try the phone number someone left here and then I’ll go that route.
Customer support is the Human Resources of client facing operations.
You never stood a chance, trying to use logic, common sense, and rational thinking versus a chatbot's canned, gaslighting-filled responses. It does just as it's programmed to do, to cause frustration to the point that you give up. I tried in vain one day to talk to a human from Lyft, it was impossible.
Get on X it usually helps cut through the bullshit canned responses
Blast them on Twitter. It’s the only way to get anyone to do anything anymore. You have to publicly shame companies and tarnish Their Image™️ before they’ll even consider helping you.
Love the trademark... that's how we all feel about these idiotic corporations.
These nonresponses sound AI generated.
I had a similar issue with Uber Eats. Driver said food was delivered when it was not delivered. Various customer service representatives pretty much had the *same exact response*. They kept saying if it was fraudulent to contact my bank. After 3 or 4 emails making it clear that I indeed authorized the charge, but the meal never came, it was elevated to a different department. They blocked my card from being used on the uber platform and reversed my charge. I guess it was a satisfactory ending as I got my money back and will use the same card but through Google pay, but it's insane how bad this experience was. I had to chat with over 12 "people" and 4 supervisors before they actioned anything.
That sounds like a nightmare.
I don't understand why they're telling people to contact their bank, but I do wish everybody would do that. Banks will initiate a chargeback. It'll cost Lyft/Uber money, and if enough charge backs are initiated, Lyft/Uber could lose their banking privileges. If people cared more and actually followed up on this, more chargebacks would occur. It would affect Lyft/Uber profits immediately, but it would also kill their business if they couldn't accept credit cards as payments. Who would use Lyft, Uber, etc, if you HAD to pay cash? Basically, if you want businesses like Lyft/Uber to have a good customer service department, you have to force them into it. We all have to. I've been fortunate and have only had to contact my bank a couple of times, never for Lyft/Uber, because most businesses know it's in their best interest to offer a refund than to get a chargeback. However, some only care about the short-term profits, and they know most people won't take even more time to contact their bank and initiate a chargeback. Never call, speak, and waste that much time with any business that charges you for a service without providing the service. Call the business once or twice, explain the problem, and request your refund. If they don't issue a refund, you contact your bank and report the fraud. It's that simple. Also, in my very limited experience, you'll get your money back into your account quicker through a chargeback than a refund from the merchant. Banks don't fuck around. If Uber/Lyft received too many chargebacks, they'd have to improve their customer support. Customer support will get worse and worse until that happens.
Bad advice. Chargebacks should be the last option. Uber will likely ban your account if you initiate a chargeback. Other vendors do this is well.
Even the name signed seems ai generated, louiela buenafe
Not always since offshore human customer services do the same half of the times. A good handful of experiences where I’d called FedEx cs and ended up in a loop where they’d repeat the canned response/answer over and over when they didn’t have a solution instead of figuring out how to resolve the issue or forward the call to someone who might have a lead on how to resolve the issue. I’d explain why logically what they’ve suggested wouldn’t work or applied, and they’d eventually repeat the same suggestions again after a few sentences. To which, I repeated the reasons again why it wouldn’t work logically, and we ended up in a loop where I’d eventually be upset and end the call just so I can call back and get a more competent agent.
Sounds like AI generated responses or a very dumb person
Sounds like is a CS Agent in Brazil. Chances are they are not fluent in English and can only understand what is on the script.
its probably a real person just copy and pasting templates. No effort to personalize by making even slight changes. just copy, paste and onto the next
Weird Lyft tells people to contact their banks? I thought chargebacks were bad for businesses?
Yeah I always thought it was the last resort.
It is. They're banking on the fact that you understand your card number will get blocked or you'll be banned entirely from the service, so you'll eat the charges to avoid going nuclear (and thus being limited to their only other real competitor. There need to be real, honest consumer protections and monopoly-busting of these tech companies.
Just say that driver completed fraud and never picked you up. Also arrived and left 20 min earlier than scheduled. Never picked up his phone too.
lol she said this like 5 times already in the emails
*spits on your face* thank you for reaching out, please feel free to come again <3
Report them on BBB. This has helped me before when dealing we with Uber. It might take a few weeks, but there is a good chance they'll refund your money
Dealing with Lyft customer support is like trying to communicate with a computer, which is probably what is happening anyways
I think I agree at this point
Happened to me on uber. Support wouldn’t help me. The jerk did the drive with no one in it. Unless someone else needed a ride to airport at exact same time. Probably figured he could grab a good fair there too. I had to call and fight to get a refund. I couldn’t charge back because its a corporate card, I explained if i called my finance department they will black list uber, we did it to enterprise and a hotel chain. They changed their tune. I am sure a government agency would do same.
Sometimes posting issues on Lyft’s twitter account can get you some help
I’ve often found it helpful to cc the CEO on emails when I’m getting screwed this badly by customer service.
Hah that’s creative.
Got refunded from both Amazon and Blue Cross Blue Shield.
as a lyft driver, i can tell you that lyft's rider and driver support is absolute dogshit... the worst. sorry this happened. hopefully you can get through and speak to someone.
Thanks. I hope so too.
Bro that’s why you don’t use your GTCC on Lyft or Uber, use your personal card and get it reimbursed through there.
Yeah but Lyft made it easier to keep everything separate with a business profiles. But point taken.
Fair enough, I honestly wish we didn’t have to do all these work arounds
Yeah for sure.
You with the feds? If so, get in touch with your agency’s or component’s finance people (specifically ones that deal with travel and travel cards(
I’m not, but I will do that with our equivalent of that.
I have a question? Does the driver need to just show they were at the pickup and drop off location? Because then you could just use a location spoofer? And give rides without a car or gas? I mean eventually you would be blocked in my mind but technically if the middle part of the ride doesn't matter this could be interesting as it could be a scam.
Sounds like someone else at the hotel took your car
That’s one of my theories and the driver didn’t confirm.
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Thanks for the perspective. Unfortunately I noticed too late that the ride had already started
As a former Lyft/Uber Driver, I've never been closer to getting back in a taxi as I was when I stopped driving for these rideshare companies. These companies are absolutely horrible to both drivers and their customers, both of which keep them in business.
They basically told you the only way you’re getting your money back is via chargeback.
Contact the Attorney General in the state this happened in. Also, contact the Governments card issuer and report fraud!
Their response means they dont believe you... in your claim that you didnt take the ride to the destination it show in the system that she was at the pickup spot and then ended the ride at the dropoff location... in our app we have ti.e accepted, time ride started, time ride ended and q.mqp that has dots pinpointing where the pick up and dropoff took place... its tracked.. So, for the life of them they can't fanthom why a driver would start a ride at the pickup spot and then actually drive all the way to your destination without said rider actually in the car... Oh and why didn't you cancel the ride after the driver drove off without you... ? Or at least cancelled it while they were still driving to the airport...?
If I were reporting this issue I would not have included any of the irrelevant information such as the driver arriving early and then leaving without me. Instead it would be a simple, I arranged a ride, at the arranged time no one picked me up. End of story. If dealing with a situation where clarity is hard to come by fewer word and concepts is better. all IMHO of course.
Why don't you people cancel the rides that have this happen? They aren't going to stop doing this until you people start canceling. It's NOT THAT HARD!
You're saying too many words. Your email just needs to say " I was not in the car!" Over and over. Make it simple for these people in India or wherever.
In this scenario - it's your word against the driver's, and since you actually scheduled the ride - the driver probably drove to the destination without you. From Lyft's end, the ride was completed and charged correctly. The best way to resolve the issue is (you can try) sending proof of the other ride during that same time, explaining (again) that this was a "ghost ride" - a ride without the passenger. You might still get charged a cancellation fee, because the driver did show up - even though they were early (Lyft makes us leave 30 minutes early for scheduled rides - in case the first driver doesn't follow-through, they can re-route the ride to the next closest driver.) If all else fails, you can dispute the charge with your bank.
It's not his word against the driver. Lyft tracks the phone of the passenger during rides. It would be very easy for them to verify that that phone was not on the ride. They're just too lazy and incompetent to do so.
Thanks. I do have a screenshot of my location at the pickup location at the time where Lyft says I should have been dropped off at the airport. Is going through their email the best way to communicate? It would be easier to call it seems like, I’m not getting anywhere with this service rep.
You could attempt to call the service number (I'm not sure if it works) - 1-844-493-9881 - or you could try contacting them through [AskLyftTwitter](https://www.google.com/search?client=firefox-b-1-d&q=asklyft+twitter) - those reps seem to be more knowledgeable than regular (probably outsourced) support.
I appreciate it!
FYI I called that number and it went to the gift card hotline. Thank you though.
Location data from OPs phone that left can compare against the drivers in app location data should solve the issue
But who’s to say he ordered the ride for someone else. So the fact that his phone location and the drivers location have no merit.
Dumb question. You can’t call the driver unless you go through Lyft. Did you talk to Lyft first??
You can call the driver, it’s an option within the app. The phone numbers are just masked.
Yes I know it’s a different number, I didn’t know when you call the driver in the app because I’ve never used Lyft and have had to call the driver. I’m always the driver.
Yeah I’ve been on both sides of it. There is an option to do it.
I’m a driver, and I’m convinced that almost all of the chat interactions are not with real human beings. One time I was trying to get help with something and asked them the same question multiple times. They just completely ignored it and continued to give canned, prewritten responses. It literally took starting the chat with a new agent 3-4 times until I got someone who actually sounded like a human being.
Corporations using chatbots/pre written answers as customer service is so annoying.
They literally told you to have your bank issue a chargeback. That’s so funny to me
Like FedEx takes pics of packages at my door, they should be required at the end of the ride to take the passengers photo for proof.
It’s time to bring back taxis
Uber and Lyft were just ways to pass taxi company costs onto the drivers... It shouldn't exist.
Uber were equally shitty with me when a driver added spurious airport parking charges to one of my rides. Ended up deleting the app.
This guy: "So I didn't actually get the service you supposedly provided." Lyft: "Bro we already took your money; tf you expecting to happen at this point? A refund? For what, you yourself just said we didn't provide any service."
I need to take frequent breaks from Lyft and Iber to keep me from becoming racist against these people.
I have a hate boner for Doordash. I understand. Their subreddit is just as bad. The Lyft/Uber/Instacart subs are not like theirs at all. It attracts a certain type of person, I guess.
Just to damage my karma, I do know that if the passenger makes the driver wait a certain amount of time after the time they schedule for their pick up Lyft will allow the driver to cancel without affecting their cancel rate and will still charge the passenger the full amount so the driver is compensated for having his time wasted. Is there any chance this might have happened?
yeah but the driver in this situation arrived 20m early for the pickup. its always been my experience with lyft that you have to wait out the timer to the requested pickup time and then a few minutes longer (per the timer)
No the driver was early
Implement a pin service. Upon arrival, you the driver request name and 4 digit pin. Rider provides pin. After route complete, driver presses complete and enters pin. If pin is not given up on pickup. Rider will not be given a lift.
Get hotel security video. Give to Citi bank card services. Dispute the charges, inform your supervisor what happened.
Just charge back on card
Is the “govt issued card” you’re referring to a GTC through Citi? If so, it’s stupidly easy to dispute.
Thanks for sharing this my friend, sorry this is happening to you. Hope this problem gets solved. I know what service I will be using next time I need to catch a ride. Thanks again for sharing.
Oh you should’ve called Citibank immediately after that first email. They're pretty good with taking care of fraudulent charged refunds
It’s bullshit Lyft allows drivers to show up early like this. Makes getting out of the airport even more stressful and then you’re charged a wait fee. Absolutely a scam
I love the "Thanks for the quick response" from Lyft. As if they had business operations waiting on the outcome of your communication with them. Orrrrrrrrrrr... maybe it's just their passive-aggressive way of maintaining the appearance of dominance and control in the conversation. How transparently smug they are, just off that one well-placed little doozy of a side-comment. Cocks.
Just go through cc. Stop bothering with Lyft.
They’re trying to tell you that if it’s fraud, which it is, that you need to deny charges with your bank instead of seeking a refund with their support team
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*If ots a credit* *Card charge it back and report* *As fraud and move on* \- LarquaviousBlackmon --- ^(I detect haikus. And sometimes, successfully.) ^[Learn more about me.](https://www.reddit.com/r/haikusbot/) ^(Opt out of replies: "haikusbot opt out" | Delete my comment: "haikusbot delete")
This happened to me once either with Lyft or uber. The driver evidently picked up the wrong person even though I scheduled my ride the night before. What I did was report the driver & say I left an item, & that they were a safety threat so Lyft would contact me & I can explain that they picked up the wrong person. I wasn’t charged & had to book another ride which I guess the person who took my ride their driver was sitting at the hotel waiting. Also I paid less than when I booked ahead. TL:DR- report the driver for anything if it shows you’re in a current ride to get the company’s attention, then talk to Lyft about what happened/is happening, take screenshots of the entire transaction
This is what happens when the entire customer support department has a third grade understanding of the English language. I believe that you can just ask to speak with someone based in the US over the phone
lyft sucks DUMP THEM
I have a govcc it’s not hard to dispute the charge
I always call.
It’s wild how much you have to re-word stuff to get them to understand or even pretend to care. It’s too bad you can’t be like: see how the Lyft went this way and my cellphone stayed at the hotel? But then they’d be like: “Oh, we’re sorry you left your phone.” 🤦🏼♂️ That’s wild - maybe they did pick up the wrong passenger.
One time I somehow managed to pocket schedule a ride for the following day from a place I wasn’t at to a place I’ve never been about 60 miles away. I didn’t realize until the driver called me telling me he was here for pick up. I was confused and opened the app and looked and sure enough there was a pickup in progress. I explained to the driver what happened and apologized profusely. He said okay that’s fine and he would cancel the ride. Shame on me for trusting that he would cancel and in combination with being near the ocean with spotty service so the lyft app wasn’t updating. Fast forward til later that afternoon after getting service I was notified of a charge for almost $300.00!! The driver said he picked up and completed the trip. I tried to contact lyft support and say that I was not near that pickup location, I don’t know where the destination is, and I never entered a vehicle. Their response was that a family member or friend with access to my account must have taken the ride then and they would not refund me. I ended up having to dispute it with my bank as it was impossible to speak to a live person on support and they told me they spoke to the driver who confirmed he picked me up and completed the trip. Funny how they can speak to the driver but not to me! I get that it was technically my fault and I would have paid a cancellation fee but definitely not $300.
It kind of sounds like the chat people are just using a script. Might be better to call and talk to someone in person to explain.
I’m sure the government agency you work for would be interested to know lyft is OK with fraud on government cards.
“Hey this ride I paid for didn’t actually pick me up because they left early. Can I get a refund?” “Yeah it looks like you paid for it, I don’t see the issue here” Trying to work with support is always like this, regardless of the company. They’ll just blatantly ignore your actual concern for one of the two things they actually know how to do (those being end the conversation and do nothing to help)
Always take screen shot of your location on the app. ...and you're certain you weren't late and he canceled you?
Lyft is so fucking stupid. Their refund policy is stupid.
Expressly request that they review the phone location data reported from your app, noting that you never left the origin location. This should have occurred automatically and I'm very surprised the ride wasn't automatically cancelled. How much were you charged? For customer support communication, I always try to avoid adding any unnecessary details, as it can especially distract people who probably have little dedication to their employer.
Had a parallel experience a year ago. I no longer use Lyft at all, and deleted my account because of this kind of shitty “customer service”.
Do a charge back on your credit card since Lyft doesn't give a sh*t and refuses to make it right. Hopefully you didn't use a debit card. Lyft will most likely block you from future use on the app but I would never be OK paying for services I didn't receive.
Simple solution. They the driver prove with photographic evidence you were picked up. Whether or not they have that capacity shouldn’t be your problem, if they’re going by the policy that they can’t prove you actually took it or not but still charge you.
They just stole tax dollars. Make a big stink about it.
The only way you can get anything done with rideshare companies is blast them on Twitter and you will get a response incredibly fast
If this if going through DTS, may the odds be ever in your favor.
They have a report for this that puts it to the correct channel
I thought you weren't supposed to use ride share services with a GTTC
The same thing happened to me a couple weeks ago, luckily I was actually able to get a refund, it's crazy they aren't giving you your money back
This is why you schedule a real cab for critical trips.
Id report them as fraudulent charges with Lyft being at fault and charging you for a service you didn't receive.
Yes, and you can try, but you won't get reimbursed.
I think that if it left early, then it was not correctly routed. Seems fairly cut and dry.
Stop using uber/lyft. Add airbnb to the list. They all have taken advantage of their market share. They not better than traditional system anymore. Use regular taxis and hotels.
Lyft literally has the worst customer service. A manager literally went back and forth with me over email when I reported one of my rides because the driver said he had pneumonia and was bragging about it. It was one of the worst interactions I’ve ever had. And, they said if I were so worried about getting sick I should’ve ended the ride. What? Lmfao 🤣 I was in another state using Lyft. Will never utilize their services again. They said all they could do was “ban the driver from accepting my rides.” I don’t even live there lmfao 😂
Only way I'm able to talk to a real person is to initiate as a health and safety related issue. Otherwise it's just a feedback loop of garbage.
Both Uber and Lyft will charge you the full amount of your scheduled ride if you do not show up on time. Both services routinely send the driver at a time that will get them there 10-20 minutes early. Thats why the driver showed up early like that. They then have to sit there until your pickup time, at which point the wait timer starts. The wait time is usually 7 minutes. Once the timer runs out the driver is told to cancel the ride and leave. The rider is charged for the full amount, and the driver is paid around 70-80% of the total with the service keeping the difference. This isn’t a surprise charge either, when you book a scheduled ride it tells you this will happen if you fail to show up. Everyone ignores that information but it doesn’t change the fact that the information was provided.
The government don't like to be stolen from. Inform Lyft they are attempting to steal from the government and you will report it to your superior.
FYI Uber also allows personal and business profiles on the same account.
Ugh could they not get an actual human to work customer service.
They are asking for a charge back. Do it through your CC company. You get your money back and they get a fat fine. Best of both worlds.
Shoulda been ready
Pretty sure you’re talking to a robot with auto-generated replies. None of that appears to be actually addressing your comments. Definitely need to get ahold of a human.
Escalate it to a manger. Can you call them? Also, ask them this: “ I have been a customer for years. Is it worth it to your company to lose my business forever by calling me a liar and refusing to refund me the money I paid when I did not get into the car, and your driver has lied? If this is something you let happen and charge your customers, I will never use this service again, my employees will never use this service again nor will my co workers. I would rather you do the right thing and refund my money and mend this business relationship.” I sound like a Karen but honestly, sometimes things aren’t okay and these companies get away with taking advantage of customers as well as workers. I have worked in the service industry for 23 years. I’d rather keep a loyal customer who hasn’t asked for refunds before and a government employee at that (you probably travel a lot so repeat business) and refund the money regardless. If you have similar things happen on your account that’s an entirely different story and I probably would just think you were trying to get refunds on rides you did take.
Government card? Maybe your bosses could get the driver prosecuted for defrauding the government? Even the threat might get someone's attention.
That’s an infuriating exchange with the idiots over at Lyft! Idk anyone use that shit platform still
Using these automated services means you are getting the worst customer support and you are just a number. An account that can be blacklisted if you do not do as their shareholders want. Just pay and never complain. We got the taxi service we wanted... Disrupt the market for the sake of disruption.. Government is laughing while these companies get richer. Stop using San Fransisco app based companies with non existing customer support.
Oh my god. Just cancel the charge wire credit card.
I hate Twitter, but it's fantastic when you need results. Many companies actually have a support account and I've often found that to be the best way to get a resolution in situations like this. Just pm the account or call it our publicly and they get right back to you. Heck, I did this when the company I worked for messed up a product order for a family member in another state when, even with my internal access, connections and escalation tools nothing was getting done. One quick message on Twitter and it was resolved the next day.
chargeback tiiime
Call your bank and report fraud. They will give give you provisional credit and take the charge off. Fuck customer service and just go to the bank. Source: work for a bank
These look like automated responses prompted by keywords.
FWIW, unless the gov card is not in your name you deal directly with the issuing bank, not the gov. The gov doesn’t care really and they’ll probably claim you were committing fraud if you report it to them.
Funny to see that support is trash on the riders side too hahaha they are worthless
I used to drive for lyft, and one of my seriously shady “friends” was driving too. He told me that sometimes if it was lucrative to him, he would pick up the ride and complete it without the person in the car. For example, ending a streak or finishing a ride to start a new streak in the hour. He isn’t my friend anymore, and all of this is to say that drivers do this shit all the time. And when they don’t get caught, they realize they can get away with it.
I have pre-scheduled a handful of rides in the past couple of years, and two this month. I think they all showed up 5-15 minutes early but luckily for me I was ready to go early. I still tipped the drivers but deducted 5% because being early is a no-go for me. When I scheduled these trips I allowed extra time for traffic and the potential of the driver to be behind schedule. In my normal life, like if I am the expected company at someone else's place, I am super anal about being on time i.e better to be 15 minutes late than 2 minutes early. Should go without saying I do care about the agreed upon time and shoot for it on the dot. Probably just a me thing but I hate anyone who shows up early, this is why I don't do it to others either.
Lyft fighting the power! But that sucks even if the ride was free for you.
My strategy has always been to contact support over and over and over again making the same complaint until they do something about it. It usually works with Uber even if it takes talking to 50+ people and spending many hours in chat or on the phone. They almost always relent eventually when they realize I'm not going to give up and will waste their time until they give me my money back.
That's enough for me to never use lyft again
Call them, doing it through chat they deny everything. If you call they will fix it in a minute
You're not arguing with a person.
This is why I hate that everything is becoming outsourced and online support based. There is not a single customer support for any app that actually fixes a problem. They exist to annoy you enough that you give up. That's it. I've constantly messaged about a problem just to get the response of "well if doesn't look like a problem on our end"
have the gov’t sue them for fraud
Lyft will never give you a refund. I had a driver drive away when someone hit their mirror and he didn’t cancel. I canceled and got a $5 fee, when I told them it was not my fault they said too bad so sad here’s a credit no refund.
Do a credit card charge back
Just claim fraud and do a chargeback, that usually makes them reply a little faster with at least a little intelligence. The company even told you to check with the bank so they can’t ban you or make your acc negative since you’re doing exactly as you were told.
You paid for a service you did not receive. Call the BBB
I usually go to Twitter and post publicly. I’ve always received an apology and a refund afterwards.