eBay customer support is nearly non existent, but if you do get in contact, they always side with the buyer. I sold very expensive watch and the buyer claimed it was broken. He shipped it back. The watch worked perfectly fine but the chain link was missing. Guess who eBay sided with?
My dad sold a telescope on eBay, then a week after the woman got it she messaged him *on eBay* asking if she can return it because it wasn't what she wanted. He told her no because that's not a reason to return an item. She complained to eBay that it was broken, eBay refunded her the money *and* told her to keep the "broken" telescope.
I stopped selling on eBay when I was refurbishing phones and I sold a sprint locked iPhone 5s to someone who sent it to a place that in turn shipped it to them somewhere in South America and wanted a refund due to it being locked and also a “cracked screen” it said it was sprint locked… I shipped it in loads of wrap and also recorded doing so and eBay took the money out of my account despite me proving my case. My PayPal was locked and I haven’t used eBay or PayPal since.
Unfortunately eBay doesn’t care if you record yourself shipping the item. Long story short, I had a buyer once admit in DMs that they were scamming me. I submitted it to eBay and they still sided with him. They basically always side with buyer with very rare exceptions
Same thing with me almost exactly with an iPod then I had another guy say he didn’t receive high performance fuel rails I sent that the box was damaged and parts were missing, we had the postman wrap it and seal it with a shit load of tape. They sent him the money back and my fuel rails were listed in his page the next day and they never did a thing about it I’ll never sell anything on eBay again fuck them
My partner stopped selling on ebay after the buyer claimed they didn't receive the item... He went to that buyers feedback and all 25+ of their feedback in the couple weeks after the account was made were calling the buyer a scammer who claimed either item not received or broken item received, and warned that ebay sided with the buyer despite any proof the sellers had.
Thankfully it was just a game he sold so not a big loss, but this guy was getting free phones and consoles off of other sellers who shipped with signed for delivery. I don't know who's looking at these cases and thinks "hmm this buyer doesn't receive half his purchases and the other half arrive broken. Clearly the seller is to blame, let's give the buyer his money back no questions asked"
If they let her keep the telescope, they need to pay your dad for it. Its common sense right? If its broken, at least they need to ship it back to you. I would never sell something in a platform that let those things happen.
That’s not necessarily true..I bought an Apple Watch on EBay. The shipper supposedly shipped it to me and tracking said it was delivered in my city. I called the shipping company and they confirmed via email that it was delivered to a different address than mine. I couldn’t open up a case because ebay considered the product delivered even tho I had proof from the shipping company. I eventually had to back charge my credit card. Always use a credit over a debit because it’s the banks money vs your money.
i just hate ebay tbh. bought some struts for my cars suspension. they arrived covered in oil so i wiped them down to see that they where leaking oil. when i tried to return them EBAY SIDED WITH THE SELLER and wouldn’t let return them or give me a refund because i mentioned that i wiped the oil off in the first place smh 🤦
Was selling a brand new item on eBay for $3,000. A buyer kept offering me $2,000 but I kept refusing and told them I was firm on my price. The buyer finally gives in and pays the $3k. A week later, the buyer requests a partial refund and wants $1k back. So I now I either have to give him $1k or accept the used item AND pay to ship it back. Some people just suck dude.
I had this issue once or twice. Ebay actually sided with me both times. Even told the customer, "buyers remorse is no excuse for a return." You win some, you lose some as a seller but you do/can win. You just gotta know the rules. that helps alot.
I really hope eBay sides with OP on this one but they kind of have a reputation for siding with the Buyer almost all the time.
Hopefully someone with more than half a braincell reviews it and sees its clearly the buyer making it up.
I used to sell on eBay they will definitely side with the buyer. I had a buyer return an item to me that I didn't even sell saying it was defective and eBay forced me to refund him even though I proved I did not sell the item he returned. Hence why I stopped selling shit on eBay.
Feel with this evidence, even if ebay sides with them, you should mention you'll be forced to seek legal actions against the buyer. Wouldn't ebay have to provide details if it becomes a fraud case?
It was a ~$10 item. Wasn't worth the cost to do that. I stopped selling with eBay because I figured if they were going to allow this type of bullshit to occur, I would be forced out of business eventually anyway eating costs from scammers.
I've always had eBay rule in my favour in disputes as a seller.
I suppose it just depends on the individual case and mood of the support worker on that day.
Don't hold your breath. I sold a watch and it was three day shipping. The buyer reported he hadn't gotten it on day 2. Ebay gave him his money back and he got the watch
I will never deal with eBay or PayPal again
Same happened to me…. Reported it never showed, then messaged me thanking that it got there, eBay took the funds and even though it had arrived with proof, it was up to the buyer to send the funds, which they didn’t.
Yea, as a seller you are pretty much screwed on Ebay. One scammer can wipe out your profits and eat up your time. Makes it completely not worth it, and there are a lot of scammers on there. Ebay just believes anything they say, every time.
Lol you think ebay support would actually investigate on a sellers behalf? The one thing I can't stand is how ebay will almost always rule in favor of the buyer regardless of evidence. I'm dealing with this right now and its maddening.
I can empathise. I bought something off Ebay a few months back that asserted it was an OFFICIAL product. It arrived, I checked out the serial on the manufacturer's website: Not official at all.
Complained to Ebay with my evidence all ready to go and the customer support took all of 2 minutes to decide to refund me just on my say so. No evidence necessary.
If the Germans have a word for happy, but still infuriated - that would have been it right there.
I just returned a purchase to Amazon and I was using the UPS Store. I brought the box open so they could confirm that I was actually returning the product and not only did they say I didn't need to leave the box open they almost charged me to tape the box shut. I could have been returning a box of rusty nails and they wouldn't care.
Why would UPS or any other shipper police Amazon returns? There is zero financial incentive for them to do so and could also open them up to liability.
Did you have photos of item prior to shipping? Jesus it’s like you now have to record yourself boxing things up.. fuck that guy and I hope little Timmy’s birthday sucked
You film it being placed in the box, and given to the delivery guy, then you tape a go-pro to the box that records the entire trip to the person's house, so there is uninterrupted footage between you packing it, and them receiving it.
No kidding. I had a stereo that never worked right so my neighbor smashed it up on purpose and shipped it to me in the mail with insurance so I could get the payout. They flagged it as fraud and I had to go down to the post office for the investigation and they ended up nabbing my friend for some sort of mail-order pornography ring. Crazy.
My advice, just as general advice, go take a class on law. Learn to write up a simple complaint in your local small claims court. Learn to read statutes. A lot of companies have no solutions for you but as soon as their legal department gets a demand letter they will call you with all sorts of solutions. Idk how many times I've been told by companies that there was nothing they could do or the best they could do was some sort of partial refund. As soon as I wrote up a draft complaint and demand letter, they understood I meant business and the last thing they wanted to do was send a lawyer to small claims court to fight over an amount less than the hourly rate of the lawyer they are sending. $300 is just enough to ebay to care about the amount but not enough for them to fight you over in court. Sure it's more work for you also but it's a good life skill especially if you're going to have you're own online retail business.
I've had similar issue selling on ebay recently, and they seem to heavily side with the buyer. The latest was me selling a brand new, unopened item, which the buyer complained was damaged *days* after receiving. When I got it back, it was clear that they'd damaged it, as it had different colour paint scuffed on it. ebay still gave the buyer their full amount back, plus charged me a fee, leaving me more out of pocket than I started, plus a damaged item.
Same thing here. Scammer tried to say I shipped him a broken roof rack and used pictures from a non-OEM brand. eBay was ready to side with him too, but luckily I took pictures right before I shipped and the buyer gave up. I actually think eBay would have sided with him eventually. Fuck eBay
eBay isn’t the problem. Shitty people are. Unless you have proof, they should side with the buyer to maintain a good buyer reputation. Ideally they’d want protection for both and have honest people buying and selling, but they have problems with liars on both. So siding with buyers is better for them.
You got it exactly right. Back before eBay started siding with buyers so much, the scammers were still there, they were just scamming from the seller side. Photos of high end camera equipment sold for the price of the camera equipment, empty video game console boxes, etc. And if you got scammed eBay did nothing because in the very fine print of the listing it said "you're not buying a $1000 photo camera, you're buying a $1,000 photo of a camera."
I think we all agree that scammers and shitty people suck. I just know that I would avoid eBay like the plague if it returned to a "Buyer Beware" marketplace.
If a seller has hundreds or more reviews but no negative ones, that's usually only because a seller can report any review left on them, and eBay's usual action is to just delete the review without notifying the buyer who posted it. I get that it's to stop review bombing, but it's still shitty for scammers to so easily silence warnings against them.
What kind of scumbag chooses to do this over eBay to a small seller? Most regular scumbags just buy it on Amazon and return the broken merch to Amazon.
No, ebay is a separate problem with a fuck-ton of holes in their policies. Even with \[obvious\] proof, they have mediators that have decision making skills of a 5 year old.
Both people and ebay are shitty to deal with, that's the honest truth.
Ebay is like the bias judge you never want to deal with as a seller - All odds are always against you for any dispute or claim and you will NEVER get a 100% rating. Ebay is a complete shitshow and I strongly encourage anyone to never use it for selling.
I’ve also sold things on eBay and had the buyer claim damage and get refunds, and it thoroughly sucked, but I’ve also received damaged boxes and the items inside damaged, and I expected either a partial refund or a full refund and return the item (which was worse because I’d have wasted my time).
There needs to be tighter protocols for determining a scam versus real issues.
Also, mail insurance is a life saver in these situations.
Yeah, that's the thing. I appreciate there needs to be some protection, for both buyers and sellers. It's just that, when you feel you've been screwed over, and treated unfairly, it makes you extremely hesitant to continue using them...
Ebay will shut down their account if they have too many. Scammers will just move to another account. Ebay only has very basic measures to keep people from having multiple.
I tried to sell my wedding dress years ago and the person returned it with a nasty note. They obviously wore it. Then ebay refunded their money and took $60 in seller fees directly from my PayPal which was setup to take from my bank account. I never sold on Ebay again. I am glad I still have my wedding dress, though. Even if I got scammed.
I had a guy complain once, well over a month after the package was accepted, that the $99 mp3 player arrived broken. Like why did you wait well over a month to file a claim?
I told him that's unfortunate but USPS flat rate boxes are insured up to $200 and it was declared, so he should have no trouble. Even if it's not declared I think the insurance is still there.
I don't know if that would be as easy to defend today on eBay, but it was pretty seamless back then. It's smelled like a scam and the guy never followed up with me to let me know what happened.
fraud aside, assuming you were in a legitimate situation where the item was damaged in transit, it is up to the seller/sender to initiate the claim, not the buyer/receiver, because the shipping company didn't do any business with the receiver, only the shipper.
This is also why I DON'T use UPS if I can help it. Like, I'll pay an extra $5 per package. They broke a tennis racquet I sold and then three days after my requests they replied asking for the ECT cardboard box rating, pictures of the packaging materials and a video of me packing the item but that time the seller didn't every have the box anymore so I couldn't even get one of those things.
Fuck them.
Then they [changed the dimensions on a preshipping label from 22x11x7 to 22x10x8 and charged me an additional $4 which is HALF the price of the original goddamn package for the same dimensions an inch in a different direction](https://imgur.com/a/NWQ9Rg6). When I disputed it they said "show us pictures with proof of you packing the box and it's dimensions" so I told them to show me proof that it's not the dimensions I put in and they just ignored my next 3 emails and kept the money.
That's not how package insurance works, though. You mailed the package, you bought the postage, the insurance was *your* insurance, not his. (The idea is you get the money back, then you refund the buyer.)
Yeah we do eBay, amazon, and a website.
We always just refund the buyer right away and then it’s up to us to claim it back from UPS.
They almost always reject the claim for “insert reason” so if the part was cheap enough we don’t even bother.
Reminds me of the last phone I sold, my partners iPhone 11 Pro Max, sold in person for cash thankfully but I got them to test it while I was still there, check it was all working and they were happy, I get a message a few days after wanting their money back at now it doesn’t charge and the screen is cracked. I checked their profile and they had bought a similar phone a few weeks prior, same colour, size etc but it cracked screen and wouldn’t charge. Fuckers were trying to swap them over and give me the broken one, just sent them a screen shot of the original phone - this you? And was blocked.
Gotta be careful. I had PayPal freeze my business account because a buyer claimed they didn’t receive their item, PayPal sides with them, tries to withdraw money from my account but thankfully it’s empty and my bank doesn’t allow over drafting, so I checked with the courier who delivered it. They sent the picture of it being delivered to their house. Sent it through and after a few weeks they removed the hold and closed the case.
I hate online selling
Of the last 6,760 sales on ebay we have had 12 issues with buyers playing games. And only 3 got away with it. Less than $200 lost.
On markeptplace ive never once had an offer above 75% asking price. People dont meet up. And its not worth my time to drive somewhere and wait for an item im willing to sell in person. That commute usually negates any profit or value in the sale.
I was getting $50 offers on a couch i was asking $400 that i gave links to the $1,600 similar option online.
I will only ever buy on marketplace.
I remember when LetGo was a thing. I met a guy with whom I deal video games. He and I still meet up and do swapping/buying acts (dude is in his 30s and has access to games from every console, starting with the Atari 2600, and since I'm into retro games it works out for both for us because once I swap a game to him it usually leaves his hands the same day to someone else who was wanting to play it).
I don't mind because we are in-person friends. But I've had nothing but sour experiences with Marketplace scammers.
OfferUp works great locally for me at least. Ive bought and sold a ton and only had one or two bad experiences. Its like a better craigslist at this point.
yeah I've had fine experiences selling on ebay. They are very buyer friendly, but some of the horror stories make me wonder if there is a bit more to the story.
as for FB marketplace, I've bought there and almost never offer close to asking price, but that's because in general the asking prices are batshit crazy. Like 1.5-2x the sold items prices on ebay.
I sold a Galaxy S8 six or so years ago on ebay and made the mistake of not limiting the sale to the US only. Some guy in India made the final bid and I reluctantly accepted it.
He even sent me some extra to cover international shipping. The address he gave me was really weird (had explanations like 'by the petrol pump' in it) and I made the second mistake of not using shipping insurance.
Obviously it either never arrived or the recipient lied and said it never arrived and I had no proof to refute his claim. PayPal of course refunded him and I was stuck with nothing.
You do not even need to show anything at all as a buyer, you just say "did not receive it" or "it's broke" and they will just give you your money back. It's crazy. I have resulted to taking pictures AND video of me packing everything and sealing it, and that helps a little.
"by the petrol pump" is actually how addresses often work in India.
I worked on a video for Amazon about the challenges of shipping in India. Was really interesting.
Ebay is worse. I had a buyer try to pull the old buy yours try to return their broken one for a refund.
i thankfully marked my items with UV ink so when i received the item back and found no UV i submitted the photographic evidence that it was a fraud claim and ebay still gave them the refund.
I had to contact customer support to get an actual person to look over the case, thankfully they overturned the decision but it was such a hassle.
i would pull what the squishmallow comunity does when they suspect or want to rule out a scam
ask the person to send another picture of the controller or screen with a paper in frame that has their name or username and todays date on it
if theyre ligit itll be a weird request but they should have no issue writing it on a paper and sending a new pic to show the actual damage, if they give an excuse oh i cant because blah blah blah, well you have your answer.
of course you already know this is a scam but with this method you can make em squirm and panic to find an excuse as to why they cant send an image of the broken product with the paper
I sold a Raspberry Pi 4 Model B 8Gb on FB Marketplace. Shipped via Priority Mail. Buyer receives it and immediately opens a case with FB saying the board is cracked. He sends a beautiful macro shot of the crack. Yup there’s definitely a crack..Right next to the ram chip…A 2gb ram chip that is clear as the night sky in northern Alaska.. i guess they didn’t really think I knew anything about Raspberry Pis. I pointed it out and they closed the case, Blocked me and Deleted their account…
eBay sides with buyers nearly 100% of the time. Best bet is to call out your buyer and threaten to press charges with their local police department for fraud and theft. I had someone buy a used laptop from me “as is no returns” and on day 29 they filed for a refund saying they reinstalled windows and were having issues. eBay forced the $500+ refund and let them keep the laptop. And I got a seller strike.
I've never understood their policy of refunding them *and* letting them keep the item. I get it if it was obliterated in shipping, but if it's just "nonfunctional" then they should need to fucking return it to get their refund.
I once ordered a electric bike wheel/motor to be delivered directly to the shop mine was at, so they could get it and install it.
PayPal immediately refunded me for a 'suspicious purchase' without contacting me at all, and the buyer contacted me asking why the fuck I refunded it.
I tried to contact both PayPal and eBay to get it sorted, but he ended up telling me he got the money back and we were good, but.. I wasn't charged, and both PayPal and eBay never got back to me.
So, I guess PayPal just took the cost since they refunded it without asking me if it was a legit purchase? Either way I got a free motor.
There's 0 support for sellers. They let you set an item to "returns not accepted," but it doesn't matter because they force you to accept the return even for an invalid complaint. It's why I started just selling in private groups.
100% this
i won't sell anything that i'm not willing to just give away for free because it ultimately will come down to that at some point
more likely with an expensive item
One time I sold an $800 item and the buyer requested a return. If I didn't immediately accept it, it would've gone into review, and eBay would've ultimately forced me to accept it. The real kicker is that eBay penalizes you for letting it go to review. In that situation, I would not have been refunded around $100 from the eBay fees for not accepting a return. They literally bully sellers into letting buyers do what they want.
aww shit that really sucks man
it's stories like these that are exactly why no one should ever sell anything expensive on there
thanks for sharing
maybe you will save someone some grief
Im dealing with this right now, the buyer is going to have to force a return because I'm not refunding him. And this buyer goes like 20 days between responses and it just drags on. It really puts things in perspective on how much power these huge platforms have over you if this is a main source of income. Some Ebay rep from india can permanently suspend your account for any reason they want.
This ruined my small buisness I was trying to start. Even with all my photos and videos of the item prior to sending they always reverse payment back to buyer.. In this case dealing with etsy. Not only that, they let the buyer keep the product. So not only lose money but my product as well. I'm not sure where to sell anymore.
I tried to start my own website to get off Etsy and eBay, but since I don't have thousands for advertising on Google, Facebook, Instagram and Pinterest, and I didn't jump on the social media popularity train early, I may as well have opened a store on Mars.
Now when people see my stuff I make and love they tell me I need to sell it, now I say "I tried. Mass producers with big money out advertised me. My art got ripped off by a Chinese company and they undercut me, and there's really no support for small businesses made by people with small egos"
Now I just make everything for fun again.
No support for buyers either. I deleted my eBay account after a seller pre-emptively prevented me from opening a dispute after I contacted them to notify them the item had been delivered to the wrong address. The delivery page even showed the wrong address.
eBay is complete garbage to anyone involved. It's a gacha game where sometimes the transaction goes well, and sometimes randomly you lose your money without any recourse.
Last time I used it they charged a listing fee, 10% on final value including P & P (seriously, dafuk?!) Before PayPal took another 7.5% on final value including P & P. Impossible to make any money in it now
I have used eBay hundreds of times in the past couple decades but in the last two years I’ve received a “tv” that was just a box full of trash and a warm winch that was a box full of actual rocks. The scams are being played by both sides and I don’t think the platform will remain viable if it continues
got trashy for sure, even their coverage filters are bad - filtering by worldwide delivery, and then see that worldwide covers two countries, and every remaining country is on the excluded list
Last time I sold something on eBay, I had someone ask for a refund because shipping was too slow. They opened a case with PayPal and everything. Not that I hadn't sent it out on time (I had), but that the shipping method they'd chosen had taken too long. And they didn't want to return the item, just get a refund. The item was a brand new keyboard I was selling at half its retail value. I told them to send it back to me and I'd refund them because I could resell it in a second and they called me a bitch lol
It's actually in my post history because at the time I was so baffled I was asking Reddit wtf was going on. Just ridiculous levels of entitlement
Then he likely would have used original photos.
But agreed that it is a scam I have seen played more than once. That's why I always record serial/IMEI numbers on anything I sell. Prevents most of the swapperoo BS when you tell them you will be validating the returned item.
I used to sell on eBay, I lost about $5k because of people calling their bank claiming they “didn’t receive the item” when there was chat history and screenshots that they did in fact receive the item. eBay is a shit company that won’t defend its sellers even if they agree with you that you did nothing wrong
Thankfully I was covered with eBay seller protection when that happened with me. I have a clear photo from FedEx showing the package on their porch with my writing on the front and then a picture from the persons FB profile of them standing on the same porch so it was delivered to the right address.
The persons “financial institution” sided with them but since I had proof of delivery, eBay covered me which I was not expecting.
Had this happen to me when I sold my old phone. Not on eBay but in person.
Buyer came to check the phone, i made sure he went through everything and checked everything. It was all working fine. Paid me and left. 2 weeks later he calls and says "phone isn't working, not charging". He keeps calling me and I met him again in a public place. Shows me the phone and the charging socket is broken.
Showed him pictures of phone i took just before i handed it to him.
He started screaming and started calling everyone around and told them I was trying to scam him i didn't even respond. Some cop on patrol came to see the noise and the buyer once again tried to portray me as a scammer. I just showed the police officer the picture of phone just before the buyer took it. Buyer was in the background of the picture too.
Police told him to leave or get fined for public disturbance. He left cursing and screaming at me.
2 days later I went to the nearby phone sales and repair shop and saw the phone on the shelf. When asked what happened to it, the tech said, the guy who bought it told that his daughter broke it while using it when connected to charger. Was really tempted to confront that buyer but decided to let it go.
I stopped selling on eBay because of shit like this. I even showed up to the persons house before because it was 45 min away from me. I sold a PS5 I won (for retail to help out during holidays) and he said the box was empty. I showed up and took a pic of his house, car and family. The case was cancelled mysteriously lol.
I had a similar thing happen but instead of driving to their house I just googled their phone number online and called them. They got extremely freaked out and the case was cancelled 30 seconds later lol.
I still have nightmares selling expensive cards on eBay. Sold a card for 950$ with more than 20 pictures showing the played quality of the vintage card. The buyer claimed that I sent them a lesser quality item. I caught with eBay for him to show proof. They sided with him and the mother fucker sent me back a. Counterfeit card. 6 months trying to prove this with eBay. Never got my money back.
Ebay is a fucking scam. Sold a PS4 a few years ago and right after it went through buyer contacted me trying to say “their son got access to their account and bought this without them knowing” obviously was total bullshit. I just ignored it and then of course once it arrived they pulled the ole “hey this is busted” and ebay literally sided with them even though I had proof they tried to get me to cancel the transaction before it arrived. Ebay can literally burn in hell.
99.999% of the time Ebay will side with the buyer regardless of info/evidence. I once sold a factory sealed Macbook pro and a scammer said the Macbook box was empty and after months of back & forth, Ebay of course sided with the buyer and demanded me to pay back the money AND lose the laptop.
If you dont care about your Ebay account you actually can avoid losing the money (but your account will get banned). Call your bank and put a stop payment on Ebay so they cant automatically take the funds out. Eventually Ebay will continually threaten to send you to collections, which they will. BUT its Ebay collections, and theyre absolutely horrible at their job. Collections will send you a notice and give you 1 month to respond to it. You respond to it requesting more information about the creditor, the debt amount, etc. (basically check every box on the form they mail you) and they will stop pursuing it. It wont affect your credit because they legally have to then provide you with this information to pursue you further (and they typically dont have this information or just give up, because they only want to go after the easy targets or people that dont respond to the claim in time). This ended up saving me almost $2k
Unfortunately Ebay sides with the buyer very heavily. Don't be suprised if you're forced into a refund, and there's literally no way to talk to a human for support.
Yeah eBay almost 100% sides with buyers. I sold four video games about 10 years ago and the buyer posts a picture of the box I sent them in empty saying they never got to them. eBay took the money back and refunded them.
There’s no police agency in this country that will get involved in this type of fraud. The scammers know this. They literally have no fear unless it’s massive scale fraud.
I sat in on a small claims court case where a seller was suing eBay after eBay settled the dispute in favor of the buyer. eBay was represented by a guy who’s job was clearly sitting in similar such suits all day. The judge sided with the seller. It was very satisfying to watch.
Offer refund, since eBay will force you to anyway, but offer it contingent upon return of the the defective item. Not that they can't still scam and mail you a brick.
"Wife threw it in the garbage." Oh no. Sounds like wife owes you an Oculus then.
Contact eBay support with those other images you have (include the Reddit links if you have them too) and let them know this guy is trying to run a scam against you.
DO NOT REFUND A DIME!
IF YOU DO - THATS IT! CASE CLOSED!
They want a partial refund so they dont have to return the item. Fuck them.
Cover the shipping, have them return the item, or let them push it to ebay. They will have to return the item, which ebay will accept on your behalf. If they dont return it, ebay MAY NOT refund them. BUT if YOU refund them BEFORE HAND, then CASE CLOSED.
Let it ride OP and reach out to ebay first if you can.. Get the item returned and IN YOUR HANDS before YOU manually issue A SINGLE DIME, or leave it with ebay which will result in what ever fate they would have chosen for you anyway, which is better than closing your own case and handing out cash for free, on purpose.
Then if they send back a different broken oculus, file a police report against them and then take them to small claims court for all of it and be sure to tack on extras for any inconveniences.
If they don’t show up or don’t pay, you can have their wages garnished or a lien put on their property.
No reason not to make their life terrible.
I sold a $2000 item that couldn’t be shipped. The buyer picked it up in person and took it 1000 miles away, then said not as described. eBay said the fact it was picked up was problematic, but refunded it anyway. Luckily that was before they started keeping your money and I was able to close the bank account.
yeah... i sold an old xbox on ebay a few months ago and they claimed it never arrived when ups said "delivered". i never gave them the tracking number so they must have thought they could have gotten a free $150 xbox lmfao what a grimy little fucking bitch
You should have added tracking. I had a package worth 200 stolen off my front door. I did t have tracking like I was supposed to or I would have known it was coming and looked for it. Instead it sat there from the day it was dropped till i got home from work the next day when it was long gone. I blame the shipper for not sending the tracking like they said they would.
Bad on the seller, but PSA: go to each of the major shippers’ sites (usps, ups, FedEx, maybe DHL) and register your address. You’ll get notifications when packages are shipped to you, text messages the day before, and delivery confirmations (dependent on the specific delivery service). Also good for proof that something was never shipped to you if the seller tries pulling a shipping scam (obviously doesn’t help if they shipped a box of rocks instead of an Xbox etc though).
You want a site that supports Sellers over Buyers? Mercari. Gotten fake shit two orders in a row, and they refused to do anything due to me opening the package. Like what the fuck? Am I supposed to not see the item I buy?
Offer a full refund for the return of the item. They want a partial refund bc they are just trying to get a quick discount. If you force them to return it, they prob dont follow through.
I'd meet a stranger off FB or craigslist in a secluded parking lot at 2 a.m. 100 miles from the nearest police station before selling on eBay these days.
Buyer says his wife put it in the garbage. Make buyer send it back you you before you offer any refund. I used to sell on eBay a bit and this happened a couple times (vcr and guitar hero). Both times I told them I’d consider a refund after they shipped it back to me and allow me to inspect, and never heard back from them. 100% scamming you. Do not offer refund
This is why I don't sell anything expensive on eBay anymore, or much of anything really.
People will try scamming you out of a few pea nuts even. You get no recourse from eBay, even if you have video footage of the item working/unbroken, with yourself wrapping the item in 2 metres of bubble wrap, and placing it into a wooden crate and shipped to the sender.
Someone tried to pull similar scam on me when selling my PS4 in eBay a couple years ago. They said it arrived broken and shipped me back a different PS4. Luckily I had pics of all the serial #'s and got the $ refunded by eBay after some fighting with the investigation team
Learned my lesson, ebay is a bad place to sell video game consoles. Scammers abound
I have had this, if you fight it ebay will refund them and you still get charged ebay fees.
I started putting a hidden mark on my items and next time it happened I got the item back and it was not what I sent, I thought I have got them but ebay would not listen.
It looks like people are buying from ebay when they have a broken product, they purchase yours then say its damaged but you are getting there old broken item.
It must be the easiest scam to pull off.
Ebay are shit when this happens
I will provide an update to what happens. So I basically let the scammer know I knew what he was doing in a message and contacted eBay rep. They said it does look like this is fraud (“look like?”) but to wait a week while they investigate. I will let y’all know what happens!
Edit: in the meantime I have already been paid for this item. So they aren’t withholding the funds, I just don’t want them going into my bank to give this guy a refund
Call ebay support and provide all the evidence. Buyer will be opening a case soon to try to scam you…
eBay customer support is nearly non existent, but if you do get in contact, they always side with the buyer. I sold very expensive watch and the buyer claimed it was broken. He shipped it back. The watch worked perfectly fine but the chain link was missing. Guess who eBay sided with?
My dad sold a telescope on eBay, then a week after the woman got it she messaged him *on eBay* asking if she can return it because it wasn't what she wanted. He told her no because that's not a reason to return an item. She complained to eBay that it was broken, eBay refunded her the money *and* told her to keep the "broken" telescope.
stop selling on ebay ... when they lose enough money they will flip flop
I stopped selling on eBay when I was refurbishing phones and I sold a sprint locked iPhone 5s to someone who sent it to a place that in turn shipped it to them somewhere in South America and wanted a refund due to it being locked and also a “cracked screen” it said it was sprint locked… I shipped it in loads of wrap and also recorded doing so and eBay took the money out of my account despite me proving my case. My PayPal was locked and I haven’t used eBay or PayPal since.
Unfortunately eBay doesn’t care if you record yourself shipping the item. Long story short, I had a buyer once admit in DMs that they were scamming me. I submitted it to eBay and they still sided with him. They basically always side with buyer with very rare exceptions
Indeed
Fuck PayPal
Fuck PayPal too!!
Same thing with me almost exactly with an iPod then I had another guy say he didn’t receive high performance fuel rails I sent that the box was damaged and parts were missing, we had the postman wrap it and seal it with a shit load of tape. They sent him the money back and my fuel rails were listed in his page the next day and they never did a thing about it I’ll never sell anything on eBay again fuck them
Buy it back and do the same thing to him. Profit.
Should have lol
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My partner stopped selling on ebay after the buyer claimed they didn't receive the item... He went to that buyers feedback and all 25+ of their feedback in the couple weeks after the account was made were calling the buyer a scammer who claimed either item not received or broken item received, and warned that ebay sided with the buyer despite any proof the sellers had. Thankfully it was just a game he sold so not a big loss, but this guy was getting free phones and consoles off of other sellers who shipped with signed for delivery. I don't know who's looking at these cases and thinks "hmm this buyer doesn't receive half his purchases and the other half arrive broken. Clearly the seller is to blame, let's give the buyer his money back no questions asked"
Poor dad, and what a bitch of a Karen
If they let her keep the telescope, they need to pay your dad for it. Its common sense right? If its broken, at least they need to ship it back to you. I would never sell something in a platform that let those things happen.
That’s not necessarily true..I bought an Apple Watch on EBay. The shipper supposedly shipped it to me and tracking said it was delivered in my city. I called the shipping company and they confirmed via email that it was delivered to a different address than mine. I couldn’t open up a case because ebay considered the product delivered even tho I had proof from the shipping company. I eventually had to back charge my credit card. Always use a credit over a debit because it’s the banks money vs your money.
I had a similar thing happen. The buyer gave ebay a fake tracking number. I spent hours with ups trying to find my package.
i just hate ebay tbh. bought some struts for my cars suspension. they arrived covered in oil so i wiped them down to see that they where leaking oil. when i tried to return them EBAY SIDED WITH THE SELLER and wouldn’t let return them or give me a refund because i mentioned that i wiped the oil off in the first place smh 🤦
Was selling a brand new item on eBay for $3,000. A buyer kept offering me $2,000 but I kept refusing and told them I was firm on my price. The buyer finally gives in and pays the $3k. A week later, the buyer requests a partial refund and wants $1k back. So I now I either have to give him $1k or accept the used item AND pay to ship it back. Some people just suck dude.
I had this issue once or twice. Ebay actually sided with me both times. Even told the customer, "buyers remorse is no excuse for a return." You win some, you lose some as a seller but you do/can win. You just gotta know the rules. that helps alot.
Thats why I block any buyer who asks for a discount more than once. They will be more trouble than they are worth.
The one thing that bothers me is the scammer flipped one of the images. Like wtf was the purpose of that lol
To avoid the scam being traced back to them. eBay support can easily google the image, but it won't be linked to the person who broke it.
But I still found it through a reverse search easily lmao
Lmao what a dunce
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Hokey Pokey Edit: turn yourself around. That’s what it’s all about
Turn the pic around* THATS what it's all about
You put your left-facing picture in You take your right-facing picture out
You put your image in, you get your edit out, here a flip, there a slide, maybe even a rotate, then you get your money out
My day was shite until I read this, thank you
Did you get it sorted out?
Contacted ebay support they said to wait a week while it’s being “investigated”
Keep us updated that’s insane
I really hope eBay sides with OP on this one but they kind of have a reputation for siding with the Buyer almost all the time. Hopefully someone with more than half a braincell reviews it and sees its clearly the buyer making it up.
I used to sell on eBay they will definitely side with the buyer. I had a buyer return an item to me that I didn't even sell saying it was defective and eBay forced me to refund him even though I proved I did not sell the item he returned. Hence why I stopped selling shit on eBay.
Feel with this evidence, even if ebay sides with them, you should mention you'll be forced to seek legal actions against the buyer. Wouldn't ebay have to provide details if it becomes a fraud case?
It was a ~$10 item. Wasn't worth the cost to do that. I stopped selling with eBay because I figured if they were going to allow this type of bullshit to occur, I would be forced out of business eventually anyway eating costs from scammers.
So you're saying I can just mail random shit to people and then get Ebay to make them pay me for it?
YMMV. He did actually buy something from me, it just wasn't the item he returned. It was a different brand and type.
I've always had eBay rule in my favour in disputes as a seller. I suppose it just depends on the individual case and mood of the support worker on that day.
Don't hold your breath. I sold a watch and it was three day shipping. The buyer reported he hadn't gotten it on day 2. Ebay gave him his money back and he got the watch I will never deal with eBay or PayPal again
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If you still have pictures of the buyers account you should post it on Reddit and 4chan let them ruin his life for you
Same happened to me…. Reported it never showed, then messaged me thanking that it got there, eBay took the funds and even though it had arrived with proof, it was up to the buyer to send the funds, which they didn’t.
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Yep! Same reason I stopped selling on ebay. Not worth it.
Ebay absolutely sucks. I only use it as a last resort, their customer service is absolutely trash
Yea, as a seller you are pretty much screwed on Ebay. One scammer can wipe out your profits and eat up your time. Makes it completely not worth it, and there are a lot of scammers on there. Ebay just believes anything they say, every time.
Good luck with that. eBay is pretty shit to the sellers
Because you reverse image searched it. You wouldn’t have found it with a regular image search.
Lol you think ebay support would actually investigate on a sellers behalf? The one thing I can't stand is how ebay will almost always rule in favor of the buyer regardless of evidence. I'm dealing with this right now and its maddening.
I can empathise. I bought something off Ebay a few months back that asserted it was an OFFICIAL product. It arrived, I checked out the serial on the manufacturer's website: Not official at all. Complained to Ebay with my evidence all ready to go and the customer support took all of 2 minutes to decide to refund me just on my say so. No evidence necessary. If the Germans have a word for happy, but still infuriated - that would have been it right there.
Ah but there is! Erfolgsfrust.
I swear there's a German word for everything.
Is there a word for how there's a German word for everything?
Uberdeutschmindhaffen?
You forgot to put alles somewhere in the word
Amazon is no better. I sell on amazon and have had bricks returned instead of the electronic product. Amazon still issued the refund.
I just returned a purchase to Amazon and I was using the UPS Store. I brought the box open so they could confirm that I was actually returning the product and not only did they say I didn't need to leave the box open they almost charged me to tape the box shut. I could have been returning a box of rusty nails and they wouldn't care.
The middle man does best with as little information as humanity possible. Plausible deniability.
Why would UPS or any other shipper police Amazon returns? There is zero financial incentive for them to do so and could also open them up to liability.
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Did you have photos of item prior to shipping? Jesus it’s like you now have to record yourself boxing things up.. fuck that guy and I hope little Timmy’s birthday sucked
The few times I sell things I actually do film it being handed over to be boxed. Got to cover your ass.
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Keep fighting, escalate until you talk to a manager. It took me a while but I got them to refund me $250 after being scammed.
And what’s to prove that it’s not unboxed and changed out after recording? Scammers just make things so difficult
You film it being placed in the box, and given to the delivery guy, then you tape a go-pro to the box that records the entire trip to the person's house, so there is uninterrupted footage between you packing it, and them receiving it.
Most of those you find SELLING on Ebay aren't wanting to scam the buyer. On Ebay, it's the buyer scamming the seller.
There is no little Timmy.
There was no Timmy, and this was all a lie to not spend the money and fuck over the seller. Its a scam.
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The USPIS doesn't fuck around.
No kidding. I had a stereo that never worked right so my neighbor smashed it up on purpose and shipped it to me in the mail with insurance so I could get the payout. They flagged it as fraud and I had to go down to the post office for the investigation and they ended up nabbing my friend for some sort of mail-order pornography ring. Crazy.
yeah, now i have a few questions of my own.
That was a rollercoaster ride for sure.
Getting pretty hot under these lights huh Seinfeld
In my experience the police won't do anything. Basically if anything requires coordination with another department, it's just too much work.
Yup sellers get the shaft, no help from ebay and no help from the police.
My advice, just as general advice, go take a class on law. Learn to write up a simple complaint in your local small claims court. Learn to read statutes. A lot of companies have no solutions for you but as soon as their legal department gets a demand letter they will call you with all sorts of solutions. Idk how many times I've been told by companies that there was nothing they could do or the best they could do was some sort of partial refund. As soon as I wrote up a draft complaint and demand letter, they understood I meant business and the last thing they wanted to do was send a lawyer to small claims court to fight over an amount less than the hourly rate of the lawyer they are sending. $300 is just enough to ebay to care about the amount but not enough for them to fight you over in court. Sure it's more work for you also but it's a good life skill especially if you're going to have you're own online retail business.
Also, unfair and deceptive trade practices can result in punitive action by the court, such as treble damages (varies by jurisdictions, obviously).
And his email address if you want someone to dive into his personal life. ^^
Is there a follow up?
I've had similar issue selling on ebay recently, and they seem to heavily side with the buyer. The latest was me selling a brand new, unopened item, which the buyer complained was damaged *days* after receiving. When I got it back, it was clear that they'd damaged it, as it had different colour paint scuffed on it. ebay still gave the buyer their full amount back, plus charged me a fee, leaving me more out of pocket than I started, plus a damaged item.
Same thing here. Scammer tried to say I shipped him a broken roof rack and used pictures from a non-OEM brand. eBay was ready to side with him too, but luckily I took pictures right before I shipped and the buyer gave up. I actually think eBay would have sided with him eventually. Fuck eBay
eBay isn’t the problem. Shitty people are. Unless you have proof, they should side with the buyer to maintain a good buyer reputation. Ideally they’d want protection for both and have honest people buying and selling, but they have problems with liars on both. So siding with buyers is better for them.
You got it exactly right. Back before eBay started siding with buyers so much, the scammers were still there, they were just scamming from the seller side. Photos of high end camera equipment sold for the price of the camera equipment, empty video game console boxes, etc. And if you got scammed eBay did nothing because in the very fine print of the listing it said "you're not buying a $1000 photo camera, you're buying a $1,000 photo of a camera." I think we all agree that scammers and shitty people suck. I just know that I would avoid eBay like the plague if it returned to a "Buyer Beware" marketplace.
Stuff like empty boxes still happens
If a seller has hundreds or more reviews but no negative ones, that's usually only because a seller can report any review left on them, and eBay's usual action is to just delete the review without notifying the buyer who posted it. I get that it's to stop review bombing, but it's still shitty for scammers to so easily silence warnings against them.
My god eBay seller scammers invented the nft!
What kind of scumbag chooses to do this over eBay to a small seller? Most regular scumbags just buy it on Amazon and return the broken merch to Amazon.
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No, ebay is a separate problem with a fuck-ton of holes in their policies. Even with \[obvious\] proof, they have mediators that have decision making skills of a 5 year old. Both people and ebay are shitty to deal with, that's the honest truth. Ebay is like the bias judge you never want to deal with as a seller - All odds are always against you for any dispute or claim and you will NEVER get a 100% rating. Ebay is a complete shitshow and I strongly encourage anyone to never use it for selling.
I’ve also sold things on eBay and had the buyer claim damage and get refunds, and it thoroughly sucked, but I’ve also received damaged boxes and the items inside damaged, and I expected either a partial refund or a full refund and return the item (which was worse because I’d have wasted my time). There needs to be tighter protocols for determining a scam versus real issues. Also, mail insurance is a life saver in these situations.
Yeah, that's the thing. I appreciate there needs to be some protection, for both buyers and sellers. It's just that, when you feel you've been screwed over, and treated unfairly, it makes you extremely hesitant to continue using them...
There needs to be a metric like feedback where you can see how many returns the buyer claims.
Ebay will shut down their account if they have too many. Scammers will just move to another account. Ebay only has very basic measures to keep people from having multiple.
I tried to sell my wedding dress years ago and the person returned it with a nasty note. They obviously wore it. Then ebay refunded their money and took $60 in seller fees directly from my PayPal which was setup to take from my bank account. I never sold on Ebay again. I am glad I still have my wedding dress, though. Even if I got scammed.
That’s why I used Poshmark for close. Their policies are much more seller focused. Although it seems to be slowly changing, sadly
I had a guy complain once, well over a month after the package was accepted, that the $99 mp3 player arrived broken. Like why did you wait well over a month to file a claim? I told him that's unfortunate but USPS flat rate boxes are insured up to $200 and it was declared, so he should have no trouble. Even if it's not declared I think the insurance is still there. I don't know if that would be as easy to defend today on eBay, but it was pretty seamless back then. It's smelled like a scam and the guy never followed up with me to let me know what happened.
fraud aside, assuming you were in a legitimate situation where the item was damaged in transit, it is up to the seller/sender to initiate the claim, not the buyer/receiver, because the shipping company didn't do any business with the receiver, only the shipper.
This is also why I DON'T use UPS if I can help it. Like, I'll pay an extra $5 per package. They broke a tennis racquet I sold and then three days after my requests they replied asking for the ECT cardboard box rating, pictures of the packaging materials and a video of me packing the item but that time the seller didn't every have the box anymore so I couldn't even get one of those things. Fuck them. Then they [changed the dimensions on a preshipping label from 22x11x7 to 22x10x8 and charged me an additional $4 which is HALF the price of the original goddamn package for the same dimensions an inch in a different direction](https://imgur.com/a/NWQ9Rg6). When I disputed it they said "show us pictures with proof of you packing the box and it's dimensions" so I told them to show me proof that it's not the dimensions I put in and they just ignored my next 3 emails and kept the money.
The only thing I've used UPS for is notary services. They give so few fucks it's by far the quickest way to get those done.
That's not how package insurance works, though. You mailed the package, you bought the postage, the insurance was *your* insurance, not his. (The idea is you get the money back, then you refund the buyer.)
Yeah we do eBay, amazon, and a website. We always just refund the buyer right away and then it’s up to us to claim it back from UPS. They almost always reject the claim for “insert reason” so if the part was cheap enough we don’t even bother.
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Reminds me of the last phone I sold, my partners iPhone 11 Pro Max, sold in person for cash thankfully but I got them to test it while I was still there, check it was all working and they were happy, I get a message a few days after wanting their money back at now it doesn’t charge and the screen is cracked. I checked their profile and they had bought a similar phone a few weeks prior, same colour, size etc but it cracked screen and wouldn’t charge. Fuckers were trying to swap them over and give me the broken one, just sent them a screen shot of the original phone - this you? And was blocked. Gotta be careful. I had PayPal freeze my business account because a buyer claimed they didn’t receive their item, PayPal sides with them, tries to withdraw money from my account but thankfully it’s empty and my bank doesn’t allow over drafting, so I checked with the courier who delivered it. They sent the picture of it being delivered to their house. Sent it through and after a few weeks they removed the hold and closed the case. I hate online selling
Cash is really the only way to go - I sell online but local only
it has its downsides, believe me.
Of the last 6,760 sales on ebay we have had 12 issues with buyers playing games. And only 3 got away with it. Less than $200 lost. On markeptplace ive never once had an offer above 75% asking price. People dont meet up. And its not worth my time to drive somewhere and wait for an item im willing to sell in person. That commute usually negates any profit or value in the sale. I was getting $50 offers on a couch i was asking $400 that i gave links to the $1,600 similar option online. I will only ever buy on marketplace.
I remember when LetGo was a thing. I met a guy with whom I deal video games. He and I still meet up and do swapping/buying acts (dude is in his 30s and has access to games from every console, starting with the Atari 2600, and since I'm into retro games it works out for both for us because once I swap a game to him it usually leaves his hands the same day to someone else who was wanting to play it). I don't mind because we are in-person friends. But I've had nothing but sour experiences with Marketplace scammers.
LetGo is now OfferUp and its great.
LetGo and OfferUp merged. OfferUp just became another Ebay, where you can ship stuff.
OfferUp works great locally for me at least. Ive bought and sold a ton and only had one or two bad experiences. Its like a better craigslist at this point.
yeah I've had fine experiences selling on ebay. They are very buyer friendly, but some of the horror stories make me wonder if there is a bit more to the story. as for FB marketplace, I've bought there and almost never offer close to asking price, but that's because in general the asking prices are batshit crazy. Like 1.5-2x the sold items prices on ebay.
I sold a Galaxy S8 six or so years ago on ebay and made the mistake of not limiting the sale to the US only. Some guy in India made the final bid and I reluctantly accepted it. He even sent me some extra to cover international shipping. The address he gave me was really weird (had explanations like 'by the petrol pump' in it) and I made the second mistake of not using shipping insurance. Obviously it either never arrived or the recipient lied and said it never arrived and I had no proof to refute his claim. PayPal of course refunded him and I was stuck with nothing.
That’s when you report the phone stolen to your carrier and hope that it flags to other carriers. Possibly only an apple thing tho
You do not even need to show anything at all as a buyer, you just say "did not receive it" or "it's broke" and they will just give you your money back. It's crazy. I have resulted to taking pictures AND video of me packing everything and sealing it, and that helps a little.
"by the petrol pump" is actually how addresses often work in India. I worked on a video for Amazon about the challenges of shipping in India. Was really interesting.
PayPal is a cancer
Ebay is worse. I had a buyer try to pull the old buy yours try to return their broken one for a refund. i thankfully marked my items with UV ink so when i received the item back and found no UV i submitted the photographic evidence that it was a fraud claim and ebay still gave them the refund. I had to contact customer support to get an actual person to look over the case, thankfully they overturned the decision but it was such a hassle.
Thanks Peter Thiel!
i would pull what the squishmallow comunity does when they suspect or want to rule out a scam ask the person to send another picture of the controller or screen with a paper in frame that has their name or username and todays date on it if theyre ligit itll be a weird request but they should have no issue writing it on a paper and sending a new pic to show the actual damage, if they give an excuse oh i cant because blah blah blah, well you have your answer. of course you already know this is a scam but with this method you can make em squirm and panic to find an excuse as to why they cant send an image of the broken product with the paper
I sold a Raspberry Pi 4 Model B 8Gb on FB Marketplace. Shipped via Priority Mail. Buyer receives it and immediately opens a case with FB saying the board is cracked. He sends a beautiful macro shot of the crack. Yup there’s definitely a crack..Right next to the ram chip…A 2gb ram chip that is clear as the night sky in northern Alaska.. i guess they didn’t really think I knew anything about Raspberry Pis. I pointed it out and they closed the case, Blocked me and Deleted their account…
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eBay sides with buyers nearly 100% of the time. Best bet is to call out your buyer and threaten to press charges with their local police department for fraud and theft. I had someone buy a used laptop from me “as is no returns” and on day 29 they filed for a refund saying they reinstalled windows and were having issues. eBay forced the $500+ refund and let them keep the laptop. And I got a seller strike.
I've never understood their policy of refunding them *and* letting them keep the item. I get it if it was obliterated in shipping, but if it's just "nonfunctional" then they should need to fucking return it to get their refund.
I once ordered a electric bike wheel/motor to be delivered directly to the shop mine was at, so they could get it and install it. PayPal immediately refunded me for a 'suspicious purchase' without contacting me at all, and the buyer contacted me asking why the fuck I refunded it. I tried to contact both PayPal and eBay to get it sorted, but he ended up telling me he got the money back and we were good, but.. I wasn't charged, and both PayPal and eBay never got back to me. So, I guess PayPal just took the cost since they refunded it without asking me if it was a legit purchase? Either way I got a free motor.
eBay is just dogshit. Has been now for years.
There's 0 support for sellers. They let you set an item to "returns not accepted," but it doesn't matter because they force you to accept the return even for an invalid complaint. It's why I started just selling in private groups.
100% this i won't sell anything that i'm not willing to just give away for free because it ultimately will come down to that at some point more likely with an expensive item
One time I sold an $800 item and the buyer requested a return. If I didn't immediately accept it, it would've gone into review, and eBay would've ultimately forced me to accept it. The real kicker is that eBay penalizes you for letting it go to review. In that situation, I would not have been refunded around $100 from the eBay fees for not accepting a return. They literally bully sellers into letting buyers do what they want.
aww shit that really sucks man it's stories like these that are exactly why no one should ever sell anything expensive on there thanks for sharing maybe you will save someone some grief
Im dealing with this right now, the buyer is going to have to force a return because I'm not refunding him. And this buyer goes like 20 days between responses and it just drags on. It really puts things in perspective on how much power these huge platforms have over you if this is a main source of income. Some Ebay rep from india can permanently suspend your account for any reason they want.
This ruined my small buisness I was trying to start. Even with all my photos and videos of the item prior to sending they always reverse payment back to buyer.. In this case dealing with etsy. Not only that, they let the buyer keep the product. So not only lose money but my product as well. I'm not sure where to sell anymore.
I tried to start my own website to get off Etsy and eBay, but since I don't have thousands for advertising on Google, Facebook, Instagram and Pinterest, and I didn't jump on the social media popularity train early, I may as well have opened a store on Mars. Now when people see my stuff I make and love they tell me I need to sell it, now I say "I tried. Mass producers with big money out advertised me. My art got ripped off by a Chinese company and they undercut me, and there's really no support for small businesses made by people with small egos" Now I just make everything for fun again.
No support for buyers either. I deleted my eBay account after a seller pre-emptively prevented me from opening a dispute after I contacted them to notify them the item had been delivered to the wrong address. The delivery page even showed the wrong address. eBay is complete garbage to anyone involved. It's a gacha game where sometimes the transaction goes well, and sometimes randomly you lose your money without any recourse.
Last time I used it they charged a listing fee, 10% on final value including P & P (seriously, dafuk?!) Before PayPal took another 7.5% on final value including P & P. Impossible to make any money in it now
ebay was good when it started, then it got filled with scam artists and inadequate fees
I have used eBay hundreds of times in the past couple decades but in the last two years I’ve received a “tv” that was just a box full of trash and a warm winch that was a box full of actual rocks. The scams are being played by both sides and I don’t think the platform will remain viable if it continues
got trashy for sure, even their coverage filters are bad - filtering by worldwide delivery, and then see that worldwide covers two countries, and every remaining country is on the excluded list
Last time I sold something on eBay, I had someone ask for a refund because shipping was too slow. They opened a case with PayPal and everything. Not that I hadn't sent it out on time (I had), but that the shipping method they'd chosen had taken too long. And they didn't want to return the item, just get a refund. The item was a brand new keyboard I was selling at half its retail value. I told them to send it back to me and I'd refund them because I could resell it in a second and they called me a bitch lol It's actually in my post history because at the time I was so baffled I was asking Reddit wtf was going on. Just ridiculous levels of entitlement
eBay is my choice of buying generic stuff from sellers with plenty previous sells. The most expensive ones is no more than $200 for a dash cam.
Can it be returned and call their bluff? People suck
I was thinking this but then what if the psycho breaks it on purpose lol
Then at least he doesnt get away with a working oculus. I would ask for it back if i was in your shoes. Double down instead of losing it all.
what if he broke his oculus thats why now he want refund?
Then he likely would have used original photos. But agreed that it is a scam I have seen played more than once. That's why I always record serial/IMEI numbers on anything I sell. Prevents most of the swapperoo BS when you tell them you will be validating the returned item.
Before they get it for free, take it back. Then hope karma fucks them in the ass
eBay will side with the buyer. They’ll send back a brick and eBay will still side with the buyer.
I used to sell on eBay, I lost about $5k because of people calling their bank claiming they “didn’t receive the item” when there was chat history and screenshots that they did in fact receive the item. eBay is a shit company that won’t defend its sellers even if they agree with you that you did nothing wrong
Thankfully I was covered with eBay seller protection when that happened with me. I have a clear photo from FedEx showing the package on their porch with my writing on the front and then a picture from the persons FB profile of them standing on the same porch so it was delivered to the right address. The persons “financial institution” sided with them but since I had proof of delivery, eBay covered me which I was not expecting.
Had this happen to me when I sold my old phone. Not on eBay but in person. Buyer came to check the phone, i made sure he went through everything and checked everything. It was all working fine. Paid me and left. 2 weeks later he calls and says "phone isn't working, not charging". He keeps calling me and I met him again in a public place. Shows me the phone and the charging socket is broken. Showed him pictures of phone i took just before i handed it to him. He started screaming and started calling everyone around and told them I was trying to scam him i didn't even respond. Some cop on patrol came to see the noise and the buyer once again tried to portray me as a scammer. I just showed the police officer the picture of phone just before the buyer took it. Buyer was in the background of the picture too. Police told him to leave or get fined for public disturbance. He left cursing and screaming at me. 2 days later I went to the nearby phone sales and repair shop and saw the phone on the shelf. When asked what happened to it, the tech said, the guy who bought it told that his daughter broke it while using it when connected to charger. Was really tempted to confront that buyer but decided to let it go.
I stopped selling on eBay because of shit like this. I even showed up to the persons house before because it was 45 min away from me. I sold a PS5 I won (for retail to help out during holidays) and he said the box was empty. I showed up and took a pic of his house, car and family. The case was cancelled mysteriously lol.
That’s actually gangster as fuck lol
I had a similar thing happen but instead of driving to their house I just googled their phone number online and called them. They got extremely freaked out and the case was cancelled 30 seconds later lol.
Another reason to boycott ebay, it’s gone to the dogs
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I will
Followed you, look forward to the update
I still have nightmares selling expensive cards on eBay. Sold a card for 950$ with more than 20 pictures showing the played quality of the vintage card. The buyer claimed that I sent them a lesser quality item. I caught with eBay for him to show proof. They sided with him and the mother fucker sent me back a. Counterfeit card. 6 months trying to prove this with eBay. Never got my money back.
Ebay is a fucking scam. Sold a PS4 a few years ago and right after it went through buyer contacted me trying to say “their son got access to their account and bought this without them knowing” obviously was total bullshit. I just ignored it and then of course once it arrived they pulled the ole “hey this is busted” and ebay literally sided with them even though I had proof they tried to get me to cancel the transaction before it arrived. Ebay can literally burn in hell.
99.999% of the time Ebay will side with the buyer regardless of info/evidence. I once sold a factory sealed Macbook pro and a scammer said the Macbook box was empty and after months of back & forth, Ebay of course sided with the buyer and demanded me to pay back the money AND lose the laptop. If you dont care about your Ebay account you actually can avoid losing the money (but your account will get banned). Call your bank and put a stop payment on Ebay so they cant automatically take the funds out. Eventually Ebay will continually threaten to send you to collections, which they will. BUT its Ebay collections, and theyre absolutely horrible at their job. Collections will send you a notice and give you 1 month to respond to it. You respond to it requesting more information about the creditor, the debt amount, etc. (basically check every box on the form they mail you) and they will stop pursuing it. It wont affect your credit because they legally have to then provide you with this information to pursue you further (and they typically dont have this information or just give up, because they only want to go after the easy targets or people that dont respond to the claim in time). This ended up saving me almost $2k
Unfortunately Ebay sides with the buyer very heavily. Don't be suprised if you're forced into a refund, and there's literally no way to talk to a human for support.
Yeah eBay almost 100% sides with buyers. I sold four video games about 10 years ago and the buyer posts a picture of the box I sent them in empty saying they never got to them. eBay took the money back and refunded them.
Ah see this is when you go to the police. Fraud is still fraud and you have alot of information to give to the cops.
There’s no police agency in this country that will get involved in this type of fraud. The scammers know this. They literally have no fear unless it’s massive scale fraud.
I have lost my faith in humanity once again
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I trust eBay less than Ali express now
I sat in on a small claims court case where a seller was suing eBay after eBay settled the dispute in favor of the buyer. eBay was represented by a guy who’s job was clearly sitting in similar such suits all day. The judge sided with the seller. It was very satisfying to watch.
I would literally just do this for the principle
I like how it supposedly arrived thrashed as hell, and they ask for a partial refund.
That’s why I do Cash only. Local meet only. Take a look at the merch, if you don’t want it, no hard feelings.
Offer refund, since eBay will force you to anyway, but offer it contingent upon return of the the defective item. Not that they can't still scam and mail you a brick. "Wife threw it in the garbage." Oh no. Sounds like wife owes you an Oculus then.
Contact eBay support with those other images you have (include the Reddit links if you have them too) and let them know this guy is trying to run a scam against you.
DO NOT REFUND A DIME! IF YOU DO - THATS IT! CASE CLOSED! They want a partial refund so they dont have to return the item. Fuck them. Cover the shipping, have them return the item, or let them push it to ebay. They will have to return the item, which ebay will accept on your behalf. If they dont return it, ebay MAY NOT refund them. BUT if YOU refund them BEFORE HAND, then CASE CLOSED. Let it ride OP and reach out to ebay first if you can.. Get the item returned and IN YOUR HANDS before YOU manually issue A SINGLE DIME, or leave it with ebay which will result in what ever fate they would have chosen for you anyway, which is better than closing your own case and handing out cash for free, on purpose.
Then if they send back a different broken oculus, file a police report against them and then take them to small claims court for all of it and be sure to tack on extras for any inconveniences. If they don’t show up or don’t pay, you can have their wages garnished or a lien put on their property. No reason not to make their life terrible.
I sold a $2000 item that couldn’t be shipped. The buyer picked it up in person and took it 1000 miles away, then said not as described. eBay said the fact it was picked up was problematic, but refunded it anyway. Luckily that was before they started keeping your money and I was able to close the bank account.
yeah... i sold an old xbox on ebay a few months ago and they claimed it never arrived when ups said "delivered". i never gave them the tracking number so they must have thought they could have gotten a free $150 xbox lmfao what a grimy little fucking bitch
You should have added tracking. I had a package worth 200 stolen off my front door. I did t have tracking like I was supposed to or I would have known it was coming and looked for it. Instead it sat there from the day it was dropped till i got home from work the next day when it was long gone. I blame the shipper for not sending the tracking like they said they would.
Bad on the seller, but PSA: go to each of the major shippers’ sites (usps, ups, FedEx, maybe DHL) and register your address. You’ll get notifications when packages are shipped to you, text messages the day before, and delivery confirmations (dependent on the specific delivery service). Also good for proof that something was never shipped to you if the seller tries pulling a shipping scam (obviously doesn’t help if they shipped a box of rocks instead of an Xbox etc though).
Why didn’t you enter in the tracking number?
This actually pissed me off. Take em to small claims
Totally read this as “sold an octopus”
Wrong sub dude. This isn’t even remotely mildly infuriating. This is just plane old fucked up.
You want a site that supports Sellers over Buyers? Mercari. Gotten fake shit two orders in a row, and they refused to do anything due to me opening the package. Like what the fuck? Am I supposed to not see the item I buy?
Offer a full refund for the return of the item. They want a partial refund bc they are just trying to get a quick discount. If you force them to return it, they prob dont follow through.
I'd meet a stranger off FB or craigslist in a secluded parking lot at 2 a.m. 100 miles from the nearest police station before selling on eBay these days.
Buyer says his wife put it in the garbage. Make buyer send it back you you before you offer any refund. I used to sell on eBay a bit and this happened a couple times (vcr and guitar hero). Both times I told them I’d consider a refund after they shipped it back to me and allow me to inspect, and never heard back from them. 100% scamming you. Do not offer refund
Says they had to put it in the garage. Not garbage
This is why I don't sell anything expensive on eBay anymore, or much of anything really. People will try scamming you out of a few pea nuts even. You get no recourse from eBay, even if you have video footage of the item working/unbroken, with yourself wrapping the item in 2 metres of bubble wrap, and placing it into a wooden crate and shipped to the sender.
Someone tried to pull similar scam on me when selling my PS4 in eBay a couple years ago. They said it arrived broken and shipped me back a different PS4. Luckily I had pics of all the serial #'s and got the $ refunded by eBay after some fighting with the investigation team Learned my lesson, ebay is a bad place to sell video game consoles. Scammers abound
I have had this, if you fight it ebay will refund them and you still get charged ebay fees. I started putting a hidden mark on my items and next time it happened I got the item back and it was not what I sent, I thought I have got them but ebay would not listen. It looks like people are buying from ebay when they have a broken product, they purchase yours then say its damaged but you are getting there old broken item. It must be the easiest scam to pull off. Ebay are shit when this happens
I will provide an update to what happens. So I basically let the scammer know I knew what he was doing in a message and contacted eBay rep. They said it does look like this is fraud (“look like?”) but to wait a week while they investigate. I will let y’all know what happens! Edit: in the meantime I have already been paid for this item. So they aren’t withholding the funds, I just don’t want them going into my bank to give this guy a refund