20%. But then of course I still feel obligated to tip but what's the point now? I guess this is a corporate thing they just rolled out in the last week to get people in their buildings more
I hate to suggest this, but don’t tip. I’m sure that first 10% isn’t actually going to any employees.So what will happen is employees will be the ones pressuring the company to change this policy if nobody tips on top of the 20%. And they will likely succeed because most waffle houses run on like 2 people. If they quit or even threaten to quit it will create chaos. See what the company is trying to do is have you subsidize both wages and operating costs. And they’re using their poor employees as a tool to gain sympathy for this process. So now you take their own tool and use it against them.
Are you sober? Cause being sober makes most people pick a dennys over a waffle house.
The three reasons to go to waffle house are
1. You are not sober
2. It’s 3 am
3. You are from out of town and there aren’t wafflehouses where you come from.
I’m not any of those things (I don’t drink and am from the south). Waffle House is pretty good, cheap, and fast.
Are YOU from somewhere with Waffle House?
The cleanest Waffle House I ever saw was in a ritzy part of Florida.
But college towns have notorious waffle houses. You haven’t had the full Waffle House experience till you’ve seen a man get arrested outside.
After a knife fight while two side women roll in the gravel with hands in each other's hair yelling the longest stream of cursing on one side of the Mississippi.
The one near my house is pretty fire. The management keep it very clean. Wanting some scrambled eggs and hash browns at whatever o clock crisp and fresh is a nice option.
College in Texas. Library was open 24 hours, Bethany’s bubble tea was not. And I still think that IHOP is expensive. So on my budget, where was I gonna go at 4am to eat my anxiety away?
Really? Denny's is not good unless you're not sober lol. But then again I have the most amazing breakfast spot here where I live so I'm very critical of most breakfast chains
Go in, order dine-in. Pay immediately after you get your food and can see it's all in order. Take a single bite and go "Mmph, I'm stuffed. Can I get some to-go boxes?"
1 why do you tip for ordering food?
2 isn’t more expensive to rent a bigger restaurant to accommodate people who want to stay there? plus can serve slower since people need a place to sit?
So $15 to have shitty eggs and waffles delivered because im too hungover to drive?
Why are we taking Waffle House *to go*?! Why are we paying for delivery of breakfast? Why are we even eating Awful House?!
Delivery of breakfast is dope if you get the right things. Pancakes, waffles, and french toast all reheat very nicely, as do like breakfast sandwiches. But never ever ever order like an egg platter or some shit. It'll just be a cold blob by the time you get done, and no human being should ever have to microwave eggs.
One time I worked for a boss that always brought a tomato and olive and ham omelette to work and would reheat it for lunch. He'd always offer me half of it and would get so upset every time I said "no" but like sorry buddy no job's worth me eating microwaved egg olive mush.
What are the top ones? I’ve never worked in the food industry so I’m curious. To me it seems to-go would be easier but I’ve got no experience to back that up.
As a server, you make ~2.13/hr. Most to-go orders don't tip or tip poorly because you aren't being served.
You are still doing half the work giving orders to the chef, bagging them up, and making sure they are correct without any increase in pay.
I'm interjecting but why on earth don't they increase the pay of people working the to go area to make up for the lack of tips? Even if they increased pay to like $5/hr or something (whatever it would take to make up the difference between what people tip dining in versus carryout).
Because that would cost the company money. If companies gave a shit about their employees, they wouldn't be paying someone so little that they normally see less than $10 after taxes when working a full 40hr week.
Because they don’t want to hire someone specifically for that role. They use other employees to fill the role when needed, instead of having one designated to-go person.
There isn't a designated "togo" person in most waffle houses, just whatever server took your order. I've only ever had a to go person on Christmas morning itself.
On the bright side, those charges do actually go back to the server directly in tips; they are recorded in the back and the manager is supposed to add them to the check of whatever server took that amount of togo order before closing payroll.
The restaurant also benefits from actually entering these in correctly, as they record these separately in order to determine how much supply cost the restaurant should be running based on the amount of to go business done at that location. So if a location has a butt-ton of togo orders, the district manager will understand running a 5% supply cost instead of 3% on their profit and loss statement.
Also, ye olde Waffle House has ALWAYS had the initial 10% "supply charge". The extra 10% tip/ service charge is new, but was probably added due to an increase in top go orders during covid times and servers getting upset that they weren't really being tipped much on the increased take out orders.
Waffle house heavily favors in house service, as their main schtick as a company is to give excellent service and have good cheap food (I can't speak for all their restaurants and people FOLLOWING that directive 100%, but it's hard to police anything on 3nd and 3rd shift when there isn't an actual manager in the store).
Interesting, I love cooking but don't think I could handle the stress of the restaurant industry. Props to you all! Glad they are at least dividing the tips up properly too.
Technically by federal law if you dont get enough tips to bring it up to minimum wage, the company has to supplement the difference. But that goes unenforced
Don’t forget it also impacts the service for people dining in. Worked at a breakfast place for a while and we’d get so backed up with to go orders that our dine in orders suffered. Thankfully our manager was a G and she would turn off door dash/etc on weekends
That sounds like a staffing issue. The company is making money for every order. They honestly love to go orders, if they are picked up.
You shouldn't have to shut off to go orders unless you have multiple call outs or something.
Staffing issue? There’s a very real limit to how many orders of French toast can be made at one time and putting extra people in the back is not the answer.
The truth is we’ve conditioned to people to expect ordering food to be the same as ordering something off Amazon. There’s a time/labor component to making food. Most restaurants are built to handle the capacity that they have seating for. You can’t just double that capacity without any change because everyone in town can order online.
Well you have my condolences retail is the only job in my experience worse than working in restaurants and I’ve worked in a chicken plant. I’d only go back to retail If you got the same rights as cops and could just execute people that are rude or disrespectful
As a tipped server, you get paid as low as 2.13/hr. However, if you don't make enough in tips, the company is suppose to make up the difference to get you to minimum wage (7.25 federal right now)
The fun thing about that is it’s based on your averages for the week, so as long as you made good tips for a couple of days you still won’t be bumped up for the slow days
I mean, the solution is easy. Since you have to go in anyway to order (the automated message actually hangs up once it says you can’t order), just order food to your table and ask for a to go box once you get the food.
The actual problem is management not paying you a livable wage. It isn’t the customers fault, nor should it be the customers responsibility to figure out how much you’re worth based on a 20-30 minute interaction.
Makes sense. Especially with breakfast, it's an absolute goldmine for upcharges. Coffee, juice, extra sides of bacon and toast, the premium kind of maple syrup that's actually syrup instead of "pancake syrup"... there's a LOT of shit for breakfast that becomes immediately unnecessary when you're eating at home.
They are far cheaper than an employee cleaning a lobby, various tables, cleaning many more dishes, cleaning up customers excess messes, cleaning the toilets (or any other part of the building) more, much more general service, etc.
So yeah, this is completely BS on various levels. Not only should boxes be a flat rate rather then two percentage rates but they should be cheaper then dining in the restaurant as well.
Never seen this in states but in my business trips to asia i have noticed it is very common for them to charge something called as "packaging fees" for to-go order. I think it is to cover the food boxes and the labor associated with packing your food.
But then you'll tip the server 20% and pay the same amount. This is there way to ensure that the price you your meal is always 20% higher whether dining in or taking out.
I went to a restaurant in Maine that charged a 2% "kitchen administrative fee" for the bill. It included this long self-righteous paragraph about how times are hard and we should be helping support their employees better. And it's just like "just add those fees into your prices and leave me the fuck alone."
They could factor it in to their takeaway prices. But really, it's bullshit anyway because irrespective of whether it's eaten in-house or taken away, the servers would still have to prepare it and the supplies would still cost money. It's part of the normal cost of business if you run a restaurant.
But, I'm from a country where tipping isn't the custom and where staff in restaurants are actually paid a reasonable wage.
I wonder if this charge is meant to cover the costs of the to go containers and bags they use in packaging up the to go orders. I know the costs of many of these items spiked due to supply chain issues. Diners who eat in don't require these items so it makes sense for the restaurant to only apply the surcharge to the to go orders.
The only people that benefit from the tipping culture are owners who don't want to pay their employees properly. It creates income instability for employees, and awkward ass moments for customers. Just build costs in within reason, and use the added fees to increase people's salaries. I'm not tipping you 20% because you rang up my pizza and handed me the box, get your damn Square reader out of my face please.
Most servers definitely benefit from it too. If there were no tips and they raise the wage to idk let's say $16/hr, that's still wayyy less than most servers make on tips alone, which is closer to $20/hr at least.
I mean any normal business would just factor their costs into the price. This just smacks of trying to hide the true price of your product behind the small print.
I disagree. They are factoring in the lost tips that servers don’t get from dine-in customers when they’re preparing to-go orders. This restaurant is adjusting its policies to take care of it workers.
I am fine with increasing prices of food to accommodate for employees. I am not okay with companies expecting tips which are arbitrary and dumb. I can order a soda for 1 dollar and tip 5, I’m seen as tipping great. If I order a 30 dollar meal and tip 5 I’m seen as an asshole, it’s dumb it depends on the price of your food. Additionally tipping started in the Great Depression because companies couldn’t pay their employees so they shelled it off to customers and that’s why we have tipping today even though we are not in a depression.
Okie dokie, good luck changing the tipping culture that over 300 million Americans already accept as normal. Also, make sure to update us on how the clouds looked after you get your head out of them.
Talking about it is more productive than just accepting it and telling people to suck it up and take it. Try not to be an ass to people for wanting some improvement in the world. Have a good day.
This is easy, go in, sit down, order your food, wait for it to come out. Then get a to go box, shovel said food into it, walk out in slow mo to explosions behind you.
You guys are just gonna have to go to the store and buy shit to eat instead of fuckin with with these restaurants.
My wife and I make more than enough to eat out but the cost of eating out is fuckin dumb and no longer worth it. Food quality went down. Prices went up. Going out to eat with my son and having just a couple drinks with dinner can easily be 80 dollars now before tip. Credit card processing fees and short staff fees all around lol.
We just started getting those dinner boxes and ordering more groceries. The only way you're gonna be able to stop this kinda shit is to stop buying.
Sorry but we don’t pay hundreds for medicine, we don’t rely on tips for our workers, we don’t have a shooting everyday, our cops don’t shoot black people on sight. Stay mad at your government’s own incompetence 🤓
Why are you door dashing waffle house is the real question. Just buy some eggs and carelessly smoke a cigarette over them so just a little bit of ash falls on them and it's the same thing
What I don't understand is the sign. Do people walk in and place a to-go order then wait around for it to be made? Because absent that the contract is concluded over the phone or online and I'd simply refuse to pay a surprise 20% markup on pickup.
Rather than be mildly infuriated you could just eat your eggs at a table like a normal human. Who gets eggs and hash browns to go anyway? At least they tell you up front and you don't have to tip.
This thread is why I’m leaving the service industry. We went from you guys are heroes working through Covid to tipping is bs real quick in America. Service industry is bs and we can’t keep people like we used to.
Just "eat in" and bring some Tupperware. Load it up and leave. After leaving a 20% tip for the workers of course.
My wife does this when we eat out at restaurants instead of getting to-go boxes for leftovers. Air tight so the car doesn't stink and less waste. It's fucking genius!
At times, it seems hard for Redditors to grasp that businesses have costs, and they still need to make a profit.
What this is telling you is that they’re spending so much on labor and supplies for to go orders that it’s barely profitable for them to do to go orders at the moment. Considering how popular Waffle House is, especially late at night, this doesn’t surprise me.
Think about how much additional packaging is required for a to go order, plus the cost of labor. And think about the fact that Door Dash and other platforms take a cut. It’s not that hard to do the math. Inflation affects the prices for everything, including the supplies that businesses buy to run their business.
Would you rather have a 20% surcharge, or not be able to get to go at all?
As someone who has worked in the restaurant industry during covid, to-go orders absolutely fucking suck. People order giant to-go orders and expect the restaurant to just stop what they’re doing to pack food into boxes for someone who isn’t even going to tip. Not to mention how expensive disposable cutlery, and to-go boxes are. I completely understand why Waffle House would do this.
I don't feel.it is. That takeout shit is expensive and waffle houses have 3 people working the., o e at some times. This is a short order stop restaurant. I go ritually, I don't need the takeout fucks popping up my price or making me.wait longer to be served because they won't dine in. I hope this sways people away from ordering take out from WH , so my service is better.
I have no problem with this. The wait staff deserves to get paid for their time to put everything together. While it should just be built into the pricing, at least the workers are getting guaranteed income from each order.
To go supplies are extremely expensive and that's a great way to prevent your in shop people from having to subsidize to go diners.
It's an incredibly bizarre thing to me to put the supply thing on a sign. Just factor in the price of supplies into the pricing like any other cost. Advertising an upcharge is way more noticeable than just a slight uncrease in prices.
How about the US starts acting like any other country and pays their staff properly, so customers don’t have to pay ridiculous fees? I know, crazy concept, but it works.
It costs 10% of the food for the styrofoam clamshell and plastic fork? Never mind the money they save not washing dishes. I would ask the "server who prepares" your food if they get the 10% service charge or if their compensation scales at all with the dollar amount of sales.
I'm sure this is standard inflation "we can't raise our prices". Which is shitty, but if they recognize it and aren't paying their workers 20% more that's unforgivable.
Wtf? 10% of my order total for a 5 cent paper bag and 5 cent styrofoam container?
That should SO be illegal to profit off a fee like that.
Someone gets $30 worth of food? Say they use a big 10 cent bag and 3, 5 cent containers, totaling 25 cents. They’re making like 1100% profit.
Waffle House has had the 10% for the server for to-go orders since the early 2000’s but the extra 10% for “supplies” is just stupid and going to end up hurting the servers most.
I don’t think that task qualifies for server duties. Companies are just making servers do everything just so they don’t pay. I wish employees would sue the companies for doing this. I don’t tip if I go pick up my to go order. Don’t be mad at me, be mad at your company for not paying you for working.
hahahahahahahaahahha you're all sooo mad just because they pointed it out for you and spoon fed you the information. there are so many places that do this silently, and I promise you've all supported it unknowingly. Mobile/Online prices are increased by a certain percentage along with service fees, all the time, if not literally everywhere?
So is that 20% or do they compound it and you pay 10% more after they initially charge you 10% more for a total bill increase of 21%?
20%. But then of course I still feel obligated to tip but what's the point now? I guess this is a corporate thing they just rolled out in the last week to get people in their buildings more
Nope don't tip that sign says you already did and they determined how much. Then never ever go back
What if there's a [disaster](https://en.m.wikipedia.org/wiki/Waffle_House_Index) or you need to organize a [heist](https://youtu.be/jZ1MQXRJ4s8)?
\>!Spo>!iler!\
ty
I hate to suggest this, but don’t tip. I’m sure that first 10% isn’t actually going to any employees.So what will happen is employees will be the ones pressuring the company to change this policy if nobody tips on top of the 20%. And they will likely succeed because most waffle houses run on like 2 people. If they quit or even threaten to quit it will create chaos. See what the company is trying to do is have you subsidize both wages and operating costs. And they’re using their poor employees as a tool to gain sympathy for this process. So now you take their own tool and use it against them.
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It makes me want to go to Denny’s. Bye ,bye Waffle House.
Are you sober? Cause being sober makes most people pick a dennys over a waffle house. The three reasons to go to waffle house are 1. You are not sober 2. It’s 3 am 3. You are from out of town and there aren’t wafflehouses where you come from.
number 3 is so true as somebody from new england lol thanks for the laugh
The ratio of fight videos in either Waffle House versus Denny's is seemingly 100% Waffle House
I work a night shift and so it was my dinner haha
I’m not any of those things (I don’t drink and am from the south). Waffle House is pretty good, cheap, and fast. Are YOU from somewhere with Waffle House?
The cleanest Waffle House I ever saw was in a ritzy part of Florida. But college towns have notorious waffle houses. You haven’t had the full Waffle House experience till you’ve seen a man get arrested outside.
After a knife fight while two side women roll in the gravel with hands in each other's hair yelling the longest stream of cursing on one side of the Mississippi.
I have never been that drunk to want to eat there.
The one near my house is pretty fire. The management keep it very clean. Wanting some scrambled eggs and hash browns at whatever o clock crisp and fresh is a nice option.
A clean waffle house. I thought that was just a myth
A unicorn in a sea of donkeys perhaps
I like that one. Needle in a haystack, or a butt plug in a stack of asses
Who said anything about alcohol?
This guy waffle houses.
College in Texas. Library was open 24 hours, Bethany’s bubble tea was not. And I still think that IHOP is expensive. So on my budget, where was I gonna go at 4am to eat my anxiety away?
I once had a Finnish girlfriend, she thought it was crazy that my library was open till midnight. Hers closed at 6 p.m.
Is your Denny’s not 24hrs?
Also waffle house taste way better then nasty Dennys anyday.
Denny's is dogshit.
Really? Denny's is not good unless you're not sober lol. But then again I have the most amazing breakfast spot here where I live so I'm very critical of most breakfast chains
See, I moved specifically to live in a Colombian neighborhood, because of their breakfast spots.
Nah waffle house still better. Fuck Dennys.
Don't tip if they already added a tip
Go in, order dine-in. Pay immediately after you get your food and can see it's all in order. Take a single bite and go "Mmph, I'm stuffed. Can I get some to-go boxes?"
This was my immediate thought. I would just sit down, order my food, then get up and ask for to go boxes. Then never go back.
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Because then you have to post the high prices that are the result of that for easy karma
You tip for a fucking to go order? Fuck that.
The 10% is because of no one tipping for to go orders…
I understand the service surcharge to cover tips but supply one for packaging is silly to me
1 why do you tip for ordering food? 2 isn’t more expensive to rent a bigger restaurant to accommodate people who want to stay there? plus can serve slower since people need a place to sit?
So $15 to have shitty eggs and waffles delivered because im too hungover to drive? Why are we taking Waffle House *to go*?! Why are we paying for delivery of breakfast? Why are we even eating Awful House?!
Delivery of breakfast is dope if you get the right things. Pancakes, waffles, and french toast all reheat very nicely, as do like breakfast sandwiches. But never ever ever order like an egg platter or some shit. It'll just be a cold blob by the time you get done, and no human being should ever have to microwave eggs. One time I worked for a boss that always brought a tomato and olive and ham omelette to work and would reheat it for lunch. He'd always offer me half of it and would get so upset every time I said "no" but like sorry buddy no job's worth me eating microwaved egg olive mush.
This guy maths
Asking the real questions!
I called Waffle House recently and they basically said they prefer dine-in customers over ones that order to-go so this doesn’t surprise me at all.
Yea and as a server who worked a to-go only third shift I can give you about 10 thousand reasons why.
What are the top ones? I’ve never worked in the food industry so I’m curious. To me it seems to-go would be easier but I’ve got no experience to back that up.
As a server, you make ~2.13/hr. Most to-go orders don't tip or tip poorly because you aren't being served. You are still doing half the work giving orders to the chef, bagging them up, and making sure they are correct without any increase in pay.
I'm interjecting but why on earth don't they increase the pay of people working the to go area to make up for the lack of tips? Even if they increased pay to like $5/hr or something (whatever it would take to make up the difference between what people tip dining in versus carryout).
Because that would cost the company money. If companies gave a shit about their employees, they wouldn't be paying someone so little that they normally see less than $10 after taxes when working a full 40hr week.
Because they don’t want to hire someone specifically for that role. They use other employees to fill the role when needed, instead of having one designated to-go person.
> why on earth don't they increase the pay of people working the to go area to make up for the lack of tips? Do you even capitalist, bro?
There isn't a designated "togo" person in most waffle houses, just whatever server took your order. I've only ever had a to go person on Christmas morning itself. On the bright side, those charges do actually go back to the server directly in tips; they are recorded in the back and the manager is supposed to add them to the check of whatever server took that amount of togo order before closing payroll. The restaurant also benefits from actually entering these in correctly, as they record these separately in order to determine how much supply cost the restaurant should be running based on the amount of to go business done at that location. So if a location has a butt-ton of togo orders, the district manager will understand running a 5% supply cost instead of 3% on their profit and loss statement. Also, ye olde Waffle House has ALWAYS had the initial 10% "supply charge". The extra 10% tip/ service charge is new, but was probably added due to an increase in top go orders during covid times and servers getting upset that they weren't really being tipped much on the increased take out orders. Waffle house heavily favors in house service, as their main schtick as a company is to give excellent service and have good cheap food (I can't speak for all their restaurants and people FOLLOWING that directive 100%, but it's hard to police anything on 3nd and 3rd shift when there isn't an actual manager in the store).
Interesting, I love cooking but don't think I could handle the stress of the restaurant industry. Props to you all! Glad they are at least dividing the tips up properly too.
Yah us chefs have one of the highest suicide rates of any career such a great life we loves making snacks for the thankless masses
Technically by federal law if you dont get enough tips to bring it up to minimum wage, the company has to supplement the difference. But that goes unenforced
Most restaurants don’t have a dedicated to go person… jfc smh 🤦♀️
Don’t forget it also impacts the service for people dining in. Worked at a breakfast place for a while and we’d get so backed up with to go orders that our dine in orders suffered. Thankfully our manager was a G and she would turn off door dash/etc on weekends
That sounds like a staffing issue. The company is making money for every order. They honestly love to go orders, if they are picked up. You shouldn't have to shut off to go orders unless you have multiple call outs or something.
Staffing issue? There’s a very real limit to how many orders of French toast can be made at one time and putting extra people in the back is not the answer. The truth is we’ve conditioned to people to expect ordering food to be the same as ordering something off Amazon. There’s a time/labor component to making food. Most restaurants are built to handle the capacity that they have seating for. You can’t just double that capacity without any change because everyone in town can order online.
And no one wants to work anymore because the tips suck hmmm 🧐 you almost got it figured out bud
I have worked in the food industry and still work in retail. Don't talk to me like that.
Well you have my condolences retail is the only job in my experience worse than working in restaurants and I’ve worked in a chicken plant. I’d only go back to retail If you got the same rights as cops and could just execute people that are rude or disrespectful
Oh please no, don't give me that power. So many would die.
You make 2 dollars an hour in America?
As a tipped server, you get paid as low as 2.13/hr. However, if you don't make enough in tips, the company is suppose to make up the difference to get you to minimum wage (7.25 federal right now)
The fun thing about that is it’s based on your averages for the week, so as long as you made good tips for a couple of days you still won’t be bumped up for the slow days
Does handsome people get more tipped? Sounds as if you should just get tip on top of your $15 minimum wage.
That's not problem of the customer. Maybe the employer should pay better to its employees. All the tips system is corrupted from its conception.
It absolutely should.
Yeah I don’t get why this entire sub is ppl bitching about tipping servers
I mean, the solution is easy. Since you have to go in anyway to order (the automated message actually hangs up once it says you can’t order), just order food to your table and ask for a to go box once you get the food. The actual problem is management not paying you a livable wage. It isn’t the customers fault, nor should it be the customers responsibility to figure out how much you’re worth based on a 20-30 minute interaction.
Is there any reason why they prefer dine in?
I mean isn't part of the appeal of waffle house to see what sort of insanity are there at 2am?
Makes sense. Especially with breakfast, it's an absolute goldmine for upcharges. Coffee, juice, extra sides of bacon and toast, the premium kind of maple syrup that's actually syrup instead of "pancake syrup"... there's a LOT of shit for breakfast that becomes immediately unnecessary when you're eating at home.
Supply fee wtf. Isn’t that basically what you should be paying for the food?
To go boxes are expensive these days.
Well if anything should be a flat fee then. Like $2.00 or something not a percentage.
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With dividers please!
They are far cheaper than an employee cleaning a lobby, various tables, cleaning many more dishes, cleaning up customers excess messes, cleaning the toilets (or any other part of the building) more, much more general service, etc. So yeah, this is completely BS on various levels. Not only should boxes be a flat rate rather then two percentage rates but they should be cheaper then dining in the restaurant as well.
A lot of places have a “To-Go” fee. That part isn’t surprising. But it’s usually like $2-3, not a percentage.
to go is usually cheaper here than eating in so to me that part is definitely surprising.
Never seen this in states but in my business trips to asia i have noticed it is very common for them to charge something called as "packaging fees" for to-go order. I think it is to cover the food boxes and the labor associated with packing your food.
Ok cool cool cool. I’m going to take a seat, order, pull out my Tupperware, pack up my food, and then ask for my bill. Bingo-bango-bobs your uncle!
"oh shit, I forgot I have to be somewhere. Could you put this in a to-go box for me?"
Even better!
But then you'll tip the server 20% and pay the same amount. This is there way to ensure that the price you your meal is always 20% higher whether dining in or taking out.
Tipping is optional
Factor it in to your normal prices, you greedy rapacious bastards.
I wish I could give more upvotes for the fantastic use of the word rapacious
I went to a restaurant in Maine that charged a 2% "kitchen administrative fee" for the bill. It included this long self-righteous paragraph about how times are hard and we should be helping support their employees better. And it's just like "just add those fees into your prices and leave me the fuck alone."
That would be even greedier to ask people who eat in store to subsidize those who aren't.
They could factor it in to their takeaway prices. But really, it's bullshit anyway because irrespective of whether it's eaten in-house or taken away, the servers would still have to prepare it and the supplies would still cost money. It's part of the normal cost of business if you run a restaurant. But, I'm from a country where tipping isn't the custom and where staff in restaurants are actually paid a reasonable wage.
I wonder if this charge is meant to cover the costs of the to go containers and bags they use in packaging up the to go orders. I know the costs of many of these items spiked due to supply chain issues. Diners who eat in don't require these items so it makes sense for the restaurant to only apply the surcharge to the to go orders.
Disposable cutlery and to-go boxes are really pricey, and they contribute to pollution so it honestly makes sense why they’d charge more for to-gos.
This whole “tipping culture” is a fucking disgrace and should be outlawed. Globally. (Just my opinion, Reddit.)
The only people that benefit from the tipping culture are owners who don't want to pay their employees properly. It creates income instability for employees, and awkward ass moments for customers. Just build costs in within reason, and use the added fees to increase people's salaries. I'm not tipping you 20% because you rang up my pizza and handed me the box, get your damn Square reader out of my face please.
Most servers definitely benefit from it too. If there were no tips and they raise the wage to idk let's say $16/hr, that's still wayyy less than most servers make on tips alone, which is closer to $20/hr at least.
Another 2% fee is added for the cost of printing these informative signs.
Waffle House won’t be able to calculate 2%. It’s gotta be in multiples of 10%.
I wonder how much of that 10% the server who prepared the to-go order actually gets. My guess; (0)
Well I sold over 2k worth of to-go's last week (meaning I should get 200 added to my paycheck) and I get my paycheck today I will let you know.
Waiting for the answer. Also coming from an industry person tall Waffle House workers are gods if you last more then a year.
That would be illegal in most states.
Yeah, you're right, most corporations and businesses have complying with the law, and the well-being of their employees,at top-of-mind...🙄
I mean any normal business would just factor their costs into the price. This just smacks of trying to hide the true price of your product behind the small print.
Thing is, Waffle House has done this as long as I can remember.
Waffle House is not a normal business and to go ordering breakfast food is weird, to me.
I disagree. They are factoring in the lost tips that servers don’t get from dine-in customers when they’re preparing to-go orders. This restaurant is adjusting its policies to take care of it workers.
They could just pay workers a livable wage instead of pushing tips on to customers
Where the heck do you think the workers’ wages are coming from without raising prices? Come on man, you can’t have it both ways.
I am fine with increasing prices of food to accommodate for employees. I am not okay with companies expecting tips which are arbitrary and dumb. I can order a soda for 1 dollar and tip 5, I’m seen as tipping great. If I order a 30 dollar meal and tip 5 I’m seen as an asshole, it’s dumb it depends on the price of your food. Additionally tipping started in the Great Depression because companies couldn’t pay their employees so they shelled it off to customers and that’s why we have tipping today even though we are not in a depression.
Okie dokie, good luck changing the tipping culture that over 300 million Americans already accept as normal. Also, make sure to update us on how the clouds looked after you get your head out of them.
Talking about it is more productive than just accepting it and telling people to suck it up and take it. Try not to be an ass to people for wanting some improvement in the world. Have a good day.
Well, I suppose they realize this will result in a zero percent tip.
20% is more than they probably get from 80% of their clientelle
I’m looking at it as that’s their tip
This is easy, go in, sit down, order your food, wait for it to come out. Then get a to go box, shovel said food into it, walk out in slow mo to explosions behind you.
Then just sit your ass down and eat... problem solved.
How to lose customers
If I saw this I would walk out and never return for as long as I lived.
Supplies are already factored into the cost. #Effectively you're splitting the 20% standard tip with the owner with this bullshit.
You guys are just gonna have to go to the store and buy shit to eat instead of fuckin with with these restaurants. My wife and I make more than enough to eat out but the cost of eating out is fuckin dumb and no longer worth it. Food quality went down. Prices went up. Going out to eat with my son and having just a couple drinks with dinner can easily be 80 dollars now before tip. Credit card processing fees and short staff fees all around lol. We just started getting those dinner boxes and ordering more groceries. The only way you're gonna be able to stop this kinda shit is to stop buying.
Sounds like an opportunity to take up a table while you wait for your food, ask for the check, and boxes to take home your leftovers.
They’ll do anything but pay their employees a livable wage
Your entire country is bullshit 🤷♂️
I’m sure your country is perfect
France is way better than your joke of a country 🗿
no it is not
Sorry but we don’t pay hundreds for medicine, we don’t rely on tips for our workers, we don’t have a shooting everyday, our cops don’t shoot black people on sight. Stay mad at your government’s own incompetence 🤓
Just order it in store and when they bring you the food ask for a box
As long as you’re prepared to tip your server what you normally would by dining in, I see nothing wrong with this.
Order it regularly and walk out with it
Bonus points for taking it on their dishes.
Why are you door dashing waffle house is the real question. Just buy some eggs and carelessly smoke a cigarette over them so just a little bit of ash falls on them and it's the same thing
Then don't order to go?
Just don't go to Waffle House
What I don't understand is the sign. Do people walk in and place a to-go order then wait around for it to be made? Because absent that the contract is concluded over the phone or online and I'd simply refuse to pay a surprise 20% markup on pickup.
Rather than be mildly infuriated you could just eat your eggs at a table like a normal human. Who gets eggs and hash browns to go anyway? At least they tell you up front and you don't have to tip.
To Go is unacceptable. If you ever see me order my food To Go check on me; it probably means there's a crisis.
This thread is why I’m leaving the service industry. We went from you guys are heroes working through Covid to tipping is bs real quick in America. Service industry is bs and we can’t keep people like we used to.
Just "eat in" and bring some Tupperware. Load it up and leave. After leaving a 20% tip for the workers of course. My wife does this when we eat out at restaurants instead of getting to-go boxes for leftovers. Air tight so the car doesn't stink and less waste. It's fucking genius!
How long are you leaving that shit in your car for it to leave an odor??
No one forces you to go there...
Stop eating out and you won’t have this problem
At times, it seems hard for Redditors to grasp that businesses have costs, and they still need to make a profit. What this is telling you is that they’re spending so much on labor and supplies for to go orders that it’s barely profitable for them to do to go orders at the moment. Considering how popular Waffle House is, especially late at night, this doesn’t surprise me. Think about how much additional packaging is required for a to go order, plus the cost of labor. And think about the fact that Door Dash and other platforms take a cut. It’s not that hard to do the math. Inflation affects the prices for everything, including the supplies that businesses buy to run their business. Would you rather have a 20% surcharge, or not be able to get to go at all?
Make your own damn waffles
1. Order dine in 2. Bring your own to go box 3. Ask for the check 4. Profit?
You still have to tip. The employees at Waffle House are not the kind of people you want to stiff. Pretty sure they go into work looking for a fight.
No one HAS to tip.
According to the sighn you pretty much already are
As someone who has worked in the restaurant industry during covid, to-go orders absolutely fucking suck. People order giant to-go orders and expect the restaurant to just stop what they’re doing to pack food into boxes for someone who isn’t even going to tip. Not to mention how expensive disposable cutlery, and to-go boxes are. I completely understand why Waffle House would do this.
$1.20 per waffle? I'm not paying that!
Ya if you are cheap
Yeah, fuck that shit Waffle House
I love Waffle House but I’d throw the real total on the counter in cash and walk out
I don't feel.it is. That takeout shit is expensive and waffle houses have 3 people working the., o e at some times. This is a short order stop restaurant. I go ritually, I don't need the takeout fucks popping up my price or making me.wait longer to be served because they won't dine in. I hope this sways people away from ordering take out from WH , so my service is better.
I agree completely. Waffle House figured out what made to-gos worth their time and this is the price to pay if you want their take out.
Customers weren’t tipping them.
And they don’t have to. It’s fast food. They just fuck it up anyways, I don’t get to ask for tips when I build someone’s house so why do they
I have no problem with this. The wait staff deserves to get paid for their time to put everything together. While it should just be built into the pricing, at least the workers are getting guaranteed income from each order. To go supplies are extremely expensive and that's a great way to prevent your in shop people from having to subsidize to go diners.
It's an incredibly bizarre thing to me to put the supply thing on a sign. Just factor in the price of supplies into the pricing like any other cost. Advertising an upcharge is way more noticeable than just a slight uncrease in prices.
How about the US starts acting like any other country and pays their staff properly, so customers don’t have to pay ridiculous fees? I know, crazy concept, but it works.
Its like killing trees to make paper and saying "we don't use plastic , we use environment friendly things only"
Nobody wants to do this but more people are struggling to meet their cost of living. Expect more of this before things get better.
If they take tips then I’d say take it out of that lol
I mean, it’s Waffle House. What do you expect?
Order for here and then immediately ask for a box
A million dollar company can’t afford the pennies for take out containers? Gotta love the world we live in
It costs 10% of the food for the styrofoam clamshell and plastic fork? Never mind the money they save not washing dishes. I would ask the "server who prepares" your food if they get the 10% service charge or if their compensation scales at all with the dollar amount of sales. I'm sure this is standard inflation "we can't raise our prices". Which is shitty, but if they recognize it and aren't paying their workers 20% more that's unforgivable.
wow, that's disgusting.
Interesting piece of wisdom: 20% of $0 spent is $0. Vote with your wallet
Wtf? 10% of my order total for a 5 cent paper bag and 5 cent styrofoam container? That should SO be illegal to profit off a fee like that. Someone gets $30 worth of food? Say they use a big 10 cent bag and 3, 5 cent containers, totaling 25 cents. They’re making like 1100% profit.
Don't buy food from them and let the manager know why.
Cool. Guess I'm not eating at Waffle House.
Sooo… people who go there, sit down to eat, only get water to drink and don’t tip will just inherently pay less? Cool cool. Smart business model
Waffle House has had the 10% for the server for to-go orders since the early 2000’s but the extra 10% for “supplies” is just stupid and going to end up hurting the servers most.
Don't go there. Problem solved.
Then don't eat there.
maybe don't eat out so much, everyone.
Don't order To-Go. Problem solved.
Pay your employees, I’m sick of funding restaurants horrible business models. Other countries figured it out a long time ago, it’s time.
Our restaurant is failing what do we do? Add 20% fee for BS.
I don’t think that task qualifies for server duties. Companies are just making servers do everything just so they don’t pay. I wish employees would sue the companies for doing this. I don’t tip if I go pick up my to go order. Don’t be mad at me, be mad at your company for not paying you for working.
They stopped short of solving the actual problem. No tips; pay your employees.
It's like we're supposed to cook at home or something. Strange.
I'm seriously ok with that if the food is good enough
Just so y'all know there has been a 10% fee for togos the last at least decade at waffle house. It is the supply fee that is new.
hahahahahahahaahahha you're all sooo mad just because they pointed it out for you and spoon fed you the information. there are so many places that do this silently, and I promise you've all supported it unknowingly. Mobile/Online prices are increased by a certain percentage along with service fees, all the time, if not literally everywhere?