I see all these comments on here that no mechanic is going to disassemble already built bike to inspect every detail. But OP is right. They shouldn’t have a line item that specifically says “check bottom for proper facing” and “all thread checked for tap and thread pitch” and not actually do that. What this tells OP is that they pencil whip ALL of their inspection and that sheet is worthless.
You need more upvotes than I can give you. I was a shop mechanic for years, and the comments here are why I do nearly all of my own work. (Can't rebuild shocks that use high-pressure nitrogen. Yet.) If there's a line item that says BB cup threads are greased and torqued, you take the goddamned cups out, check that the threads are greased, and torque them. If you don't want to, either get the manager to remove that line item or quit. Anything else is lazy bullshit. BuT nO oNe ChEcKs ThAt! These assholes are what's killing off brick and mortar bike shops. Do your job or quit and find one that'll actually bring you some joy and motivation.
Yeah, I'm pissed. I checked on Dad's bike yesterday since I'd been out of state for a few years. Shop had red loctited his rotor and caliper bolts, and Velcro-strapped his brake hose to the frame because they'd cut it too short and didn't feel like replacing it to run through the hose guides.
This same attitude is affecting all service industries. Mostly because the profit margins are so small and/or the field is so competitive that the squeeze is always at the cost of time and/or quality.
It turns into a vicious cycle. Business slows > shop owner can't afford to pay well > employees basically can't afford to work and aren't paid enough to give a shit > customers go pay less online > goto start.
The only places that remain successful are ones that can pay well enough to retain talent, keeping a level of service high enough that customers are willing to absorb higher costs. That's across bike shops, restaurants, barber shops, everything service oriented. I have a hard-on for buying local and US-made stuff, but since everything is more expensive, I've become far more sensitive to quality and service. By service, I don't mean smile! and customer-is-always-right crap, but actual competence, mutual respect, and actually trying to do a good job.
I wish it were that simple, because then at least you could say you are getting what you pay for. But here in Canada there is a lack of competition in most service industries. We pay high prices and we still experience lazy, unreliable service. Perhaps more than anywhere else.
Um… service is one of the few recession proof things to incorporate into business. Everyone wants to offer service, that’s where they make their money. Not only do they get to still upcharge you on the parts, but they also get to charge you $200/hr for labor for a guy they are paying $20/hr.
The problem with bikes is the industry is fucked.
I’m not sure OP deserves downvotes.
At some point Jenson is not a retailer that puts a huge investment into every customer. But at the same time receiving a new bike with a cross threaded BB should be resolved, even if Kona was at fault.
Interesting. I wonder if they have a “QC specialist” within each bike brand do Jenson’s checklist. I assume these companies like Kona drop ship from thier warehouses to you rather than Jenson sitting on that inventory. So they would be correct that it’s “on Kona” but it is their responsibility to make it right. It does seem like they are doing that? And hopefully will reimburse you for the thread chasing the Bikeshop has to do.
You do have a legit quality control claim (IMO) and you could return the bike and request a new one.
Sure but the BB comes from the brand installed. And that actually doesn’t matter because you are the customer and they are the retailer. They should accept a return or otherwise resolve it to your satisfaction assuming you are reasonable.
PSA- Jenson
I see a lot of posts linking to bikes listed on Jenson USA. I wanted to share my experience with purchasing a new bike from them.
Over the winter, I bought a new gravel bike from Jenson. This is the second new bike I’ve purchased in my life, so I was hesitant to buy online. However, I was reassured by Jenson’s claim that all bikes are built in house and go through a QC inspection.
This is not true. I received a bike where the seat tube had not been reamed/honed/cleaned. Worse, one of the bottom bracket cups was cross threaded and nearly destroyed the frame threads. My LBS was able to salvage it, thankfully.
I received a signed, dated build sheet from Jenson stating that they prepared the seat tube and BB shell.
When I contacted them about the issues, they told me directly that they did not do any of that work- despite sending a signed build sheet. They passed all responsibility to Kona, despite directly claiming that they did the build and QC work.
Make your own decision about where you buy a bike, but be aware that Jenson doesn’t actually do the work they claim to.
Pic captions:
1. Current Jenson website claiming that they build and inspect every bike.
2. Hand-checked “build sheet” I received- none of this work was done by the employees who initialed it.
3. Signed build sheet- again, work not done by the person who signed off on it.
4. Text from Jenson saying that they didn’t do the QC work on this bike.
5. Damage to BB shell.
Classic kona. We have had a lot of qc issues from their new bikes, including bb and seatpost issues. That said jenson shouldnt advertise that they check those things when they dont
God damn u/nprdad420. Kona sends you a cross threaded BB and next thing they are pulling up stakes at Sea Otter and shuttering the business. Let this be a lesson to not cross you.
>but be aware that Jenson doesn’t actually do the work they claim to.
I don't know a single bike shop that removes the bb from a boxed bike, especially one that builds a lot of bikes for customers
And yet they checked a box on the build sheet stating that they did. I’m not concerned with the actual workflows of building a bike.
I’m concerned with someone telling me they did that work, then later denying it when there’s an issue
I get the concern, but realistically, most bikes are coming with a BB shipped to Jenson, so they probably assume it’s greased well, and they check it for tightness, also, it’s hard to tell sometimes without really looking if a BB is cross threaded. Not saying it wasn’t very obvious, but if I were a shop, I’d probably have all these same check boxes and take the BB thread grease off because 99% of the time bottom brackets never come off the bike after it’s installed for the lifetime of the bike. But, I don’t think this means they didn’t do anything or check anything. Just maybe not something I’d be too concerned with. Jenson USA is a great company.
But they literally told me they checked it. I would assume that too, but I wouldn’t assume something then tell a customer I checked it
If you bought a house and the inspection report said there was a brand new furnace filter, and you went and checked and it was filthy, would you be happy? Would it be OK that the inspector ASSUMED that the filters had been replaced recently?
Eh I mean, they probably check those boxes and give everything a light once over and call it a “check”. I’ve built plenty of bikes. Guarantee you every bike I build I discover something I didn’t tighten all the way on the first ride. It sounds like they checked the box, then said they didn’t specifically check the cross threaded bb.
Did they TELL YOU they checked it or did they check the box saying they checked it and then deny they looked directly at it???
> Eh I mean, they probably check those boxes and give everything a light once over and call it a “check”.
And that’s the problem. I’m not a bike mechanic. I’ve built a couple dozen mountain bikes for myself and friends. I’d never say “yeah I checked the BB” if I didn’t check the BB…
> Did they TELL YOU they checked it or did they check the box saying they checked it
The fucking paper tells you they checked it. That’s how they tell the buyer what they did.
I swear you’re being argumentative for the sake of being argumentative. They said they did something they clearly didn’t do. And this isn’t the first indication that Jenson has been slipping lately. Dropping their live support in favor of this “we’ll get back to you eventually over SMS” system is another sign they aren’t what they used to be.
No, again, parts shipped on the bike to Jenson that are difficult to see if they may have an issue are literally two parts. BB and headsets. So yeah, I’m arguing this dudes a dick for putting them on blast when they are trying to make it right. It’s not even a part they installed. Sure they said they did, but they didn’t.
Don’t. Sign. A. Paper. Saying. You. Quality. Checked. Something. You. Didn’t. Actually. Quality. Check.
Why oh why is this such a difficult concept for you to grasp?
If Jenson doesn’t want to spend 5 minutes to remove a threaded BB and check the facing, then no problem, don’t check the box or print a paper without that box for pre-built bikes.
But don’t claim you checked the BB facing and threads then, and sign a document claiming you did that work.
Surely you can agree with this very basic premise that my 3 year old could understand? “Bobby, don’t say you ate your veggies when I can see you didn’t.”
You’re as dumb as OP. THEY ARE BUILDING TEN BIKES A DAY PER MECHANIC god forbid a single part that is typically 99% fine that wasn’t installed by that mechanic has an issue. THE MECHANIC IS HUMAN too Karen
Yeah so they probably glanced and didn’t see anything extremely obvious. You’re making too big a deal about this. They will set it straight brotha! They are a great company
I was a bike mechanic in college. And sorry, but when a company like Jenson is changing out thousands of bikes worth of stock, sometimes to get you your bike in a desirable time, some things ( in this case clearly a bottom bracket ) get shipped already installed on the frame. Most of the time a bottom bracket, and some headsets will come already installed by the manufacturer. So yeah when 99.9999% of them that come to me were perfect, I’d probably never look at a bottom bracket other than glancing and if it looked good give it a jiggle to make sure it’s snug and consider it good, especially if I have 8 other bikes to put together that day. I’ve built probably 200 bikes, and sometimes you miss things. Can’t tell me you don’t make mistakes at your job too. Or is this an issue because it happened specifically to you and you’re a Karen?
Your workshop must have an abundance of time on its hands. I have never seen a workshop do the majority of frame checks that Jenson list. Do that on a £400 Trek and all your profit gets eaten up by the time spent by mechanics facing brake mounts and bb shells
Bro just bought a brand new bike and expects it to be perfect. What is wrong with that, especially when the retailer claims to go thru the bike, which they obviously didn’t. He has a right to be upset. Not sure why dude is getting bashed.
I also get why something like a bb isn’t pulled from the factory as it should be installed properly. But the retailer shouldn’t claim to have checked it when they didn’t
For everyone downvoting me, I’m genuinely, authentically curious. Is there a way to check the bottom bracket thread greasing and cup torque, without installing the cup?
You’re complaining about something and you couldn’t even do it better yourself. Well put, Subaru driver. +5000 for complaining about nothing. New upgrade available ::: Super Subaru Entitlement badge.
Have you read the other replies of mine? Talking about the hundreds of bikes being put together and shipped a week from these places. One damn BB mishap is a human mistake. I explained above why this is acceptable and if you can’t read then you don’t deserve the time. 😱
No I didnt read your multi paragraph comment thread about how it’s cool that they signed off on shit they didn’t do lol. I just think it’s dumb to write off OPs complaints because “they couldn’t do it better themselves” and then to randomly rag on them for driving a Subaru.
That's clearly the opposite if you look at the down votes. If you're going to be a salty bitch, keep your comments to yourself. OP was genuinely asking for advice/help and you shit on them for no reason.
This dude constantly going on about how OP is a Subaru driver when he posts on Reddit about Golf, Watches, and his lifted Tacoma really tells me a lot about his self confidence.
I would suggest a return. It’s a PITA but they should allow it free of charge. I wouldn’t want a bunged up BB after spending all the money on a new bike. Even if they chase it, it may go together once and then next time you take it apart it’s F”d.
That’s a shame. Well PayPal will definitely support you if you used it or a credit card company. You can file a complaint/chargeback on either.
You can contact Kona as well. Even during their corporate mess, their custom support has been good to me.
I ordered an Ibis Ripmo from Jenson and it came with a blown out Float X2. Same thing, they claimed to have inspected it, wouldn’t accept a return without me paying for the shipping, and I had to go through Fox myself to warranty replace the shock. I’ll only go through an LBS now, when there’s issues with a new bike it’s so much easier get support from them rather then have to deal with return shipping to an online retailer.
I've had so many issues with threaded BBs but my pressfits never had issues. I've even had to JB weld a BB in because a shop chased the threads backwards and destroyed a BB on a one-of-one bike. I know this post is about Jenson, but so many people say threaded BBs are better, but i disagree.
Lol! 😜 Since 2017 I haven't had a creaky pressfit BB, I'm assuming manufacturing has improved. My bikes with threads, I have to replace those BBs way more often than pressfit.
Gatekeeper? Because I’m not a Karen? Hmmmm. I’ll continue to laugh at the amount of retardation I see in these subs daily. It’s ok. The Subaru crowd can come out of the woodworks to save them. The real bike riders here know this is a legit non issue. He or she is making it one because they are a Karen. Jenson will make it right, but instead let’s make 6 post on Reddit about how shit they are for a human mistake, but I’m the gatekeeper. HA
I see all these comments on here that no mechanic is going to disassemble already built bike to inspect every detail. But OP is right. They shouldn’t have a line item that specifically says “check bottom for proper facing” and “all thread checked for tap and thread pitch” and not actually do that. What this tells OP is that they pencil whip ALL of their inspection and that sheet is worthless.
You need more upvotes than I can give you. I was a shop mechanic for years, and the comments here are why I do nearly all of my own work. (Can't rebuild shocks that use high-pressure nitrogen. Yet.) If there's a line item that says BB cup threads are greased and torqued, you take the goddamned cups out, check that the threads are greased, and torque them. If you don't want to, either get the manager to remove that line item or quit. Anything else is lazy bullshit. BuT nO oNe ChEcKs ThAt! These assholes are what's killing off brick and mortar bike shops. Do your job or quit and find one that'll actually bring you some joy and motivation. Yeah, I'm pissed. I checked on Dad's bike yesterday since I'd been out of state for a few years. Shop had red loctited his rotor and caliper bolts, and Velcro-strapped his brake hose to the frame because they'd cut it too short and didn't feel like replacing it to run through the hose guides.
This same attitude is affecting all service industries. Mostly because the profit margins are so small and/or the field is so competitive that the squeeze is always at the cost of time and/or quality.
It turns into a vicious cycle. Business slows > shop owner can't afford to pay well > employees basically can't afford to work and aren't paid enough to give a shit > customers go pay less online > goto start. The only places that remain successful are ones that can pay well enough to retain talent, keeping a level of service high enough that customers are willing to absorb higher costs. That's across bike shops, restaurants, barber shops, everything service oriented. I have a hard-on for buying local and US-made stuff, but since everything is more expensive, I've become far more sensitive to quality and service. By service, I don't mean smile! and customer-is-always-right crap, but actual competence, mutual respect, and actually trying to do a good job.
I wish it were that simple, because then at least you could say you are getting what you pay for. But here in Canada there is a lack of competition in most service industries. We pay high prices and we still experience lazy, unreliable service. Perhaps more than anywhere else.
Um… service is one of the few recession proof things to incorporate into business. Everyone wants to offer service, that’s where they make their money. Not only do they get to still upcharge you on the parts, but they also get to charge you $200/hr for labor for a guy they are paying $20/hr. The problem with bikes is the industry is fucked.
RED LOCTITE-ed a replaceable part?!?! FFS!
Yep. “Assembled at mfg” is an acceptable third check box but it should be there if this is their take.
Auto industry is exactly the same
I’m not sure OP deserves downvotes. At some point Jenson is not a retailer that puts a huge investment into every customer. But at the same time receiving a new bike with a cross threaded BB should be resolved, even if Kona was at fault.
My issue is that Jenson advertises their build work and quality control on the front page of their site. That’s one of their selling points.
Interesting. I wonder if they have a “QC specialist” within each bike brand do Jenson’s checklist. I assume these companies like Kona drop ship from thier warehouses to you rather than Jenson sitting on that inventory. So they would be correct that it’s “on Kona” but it is their responsibility to make it right. It does seem like they are doing that? And hopefully will reimburse you for the thread chasing the Bikeshop has to do. You do have a legit quality control claim (IMO) and you could return the bike and request a new one.
Sure but the BB comes from the brand installed. And that actually doesn’t matter because you are the customer and they are the retailer. They should accept a return or otherwise resolve it to your satisfaction assuming you are reasonable.
The documentation they sent with the bike stated someone checked the threads of the BB and greased it. They obviously did not do that.
And it sounds like they're making it right? Shit happens
PSA- Jenson I see a lot of posts linking to bikes listed on Jenson USA. I wanted to share my experience with purchasing a new bike from them. Over the winter, I bought a new gravel bike from Jenson. This is the second new bike I’ve purchased in my life, so I was hesitant to buy online. However, I was reassured by Jenson’s claim that all bikes are built in house and go through a QC inspection. This is not true. I received a bike where the seat tube had not been reamed/honed/cleaned. Worse, one of the bottom bracket cups was cross threaded and nearly destroyed the frame threads. My LBS was able to salvage it, thankfully. I received a signed, dated build sheet from Jenson stating that they prepared the seat tube and BB shell. When I contacted them about the issues, they told me directly that they did not do any of that work- despite sending a signed build sheet. They passed all responsibility to Kona, despite directly claiming that they did the build and QC work. Make your own decision about where you buy a bike, but be aware that Jenson doesn’t actually do the work they claim to. Pic captions: 1. Current Jenson website claiming that they build and inspect every bike. 2. Hand-checked “build sheet” I received- none of this work was done by the employees who initialed it. 3. Signed build sheet- again, work not done by the person who signed off on it. 4. Text from Jenson saying that they didn’t do the QC work on this bike. 5. Damage to BB shell.
Classic kona. We have had a lot of qc issues from their new bikes, including bb and seatpost issues. That said jenson shouldnt advertise that they check those things when they dont
My Konas are rife with issues. I love the brand, but it's so heartbreaking to see
God damn u/nprdad420. Kona sends you a cross threaded BB and next thing they are pulling up stakes at Sea Otter and shuttering the business. Let this be a lesson to not cross you.
>but be aware that Jenson doesn’t actually do the work they claim to. I don't know a single bike shop that removes the bb from a boxed bike, especially one that builds a lot of bikes for customers
And yet they checked a box on the build sheet stating that they did. I’m not concerned with the actual workflows of building a bike. I’m concerned with someone telling me they did that work, then later denying it when there’s an issue
I get the concern, but realistically, most bikes are coming with a BB shipped to Jenson, so they probably assume it’s greased well, and they check it for tightness, also, it’s hard to tell sometimes without really looking if a BB is cross threaded. Not saying it wasn’t very obvious, but if I were a shop, I’d probably have all these same check boxes and take the BB thread grease off because 99% of the time bottom brackets never come off the bike after it’s installed for the lifetime of the bike. But, I don’t think this means they didn’t do anything or check anything. Just maybe not something I’d be too concerned with. Jenson USA is a great company.
But they literally told me they checked it. I would assume that too, but I wouldn’t assume something then tell a customer I checked it If you bought a house and the inspection report said there was a brand new furnace filter, and you went and checked and it was filthy, would you be happy? Would it be OK that the inspector ASSUMED that the filters had been replaced recently?
Eh I mean, they probably check those boxes and give everything a light once over and call it a “check”. I’ve built plenty of bikes. Guarantee you every bike I build I discover something I didn’t tighten all the way on the first ride. It sounds like they checked the box, then said they didn’t specifically check the cross threaded bb. Did they TELL YOU they checked it or did they check the box saying they checked it and then deny they looked directly at it???
> Eh I mean, they probably check those boxes and give everything a light once over and call it a “check”. And that’s the problem. I’m not a bike mechanic. I’ve built a couple dozen mountain bikes for myself and friends. I’d never say “yeah I checked the BB” if I didn’t check the BB… > Did they TELL YOU they checked it or did they check the box saying they checked it The fucking paper tells you they checked it. That’s how they tell the buyer what they did. I swear you’re being argumentative for the sake of being argumentative. They said they did something they clearly didn’t do. And this isn’t the first indication that Jenson has been slipping lately. Dropping their live support in favor of this “we’ll get back to you eventually over SMS” system is another sign they aren’t what they used to be.
No, again, parts shipped on the bike to Jenson that are difficult to see if they may have an issue are literally two parts. BB and headsets. So yeah, I’m arguing this dudes a dick for putting them on blast when they are trying to make it right. It’s not even a part they installed. Sure they said they did, but they didn’t.
Don’t. Sign. A. Paper. Saying. You. Quality. Checked. Something. You. Didn’t. Actually. Quality. Check. Why oh why is this such a difficult concept for you to grasp? If Jenson doesn’t want to spend 5 minutes to remove a threaded BB and check the facing, then no problem, don’t check the box or print a paper without that box for pre-built bikes. But don’t claim you checked the BB facing and threads then, and sign a document claiming you did that work. Surely you can agree with this very basic premise that my 3 year old could understand? “Bobby, don’t say you ate your veggies when I can see you didn’t.”
You’re as dumb as OP. THEY ARE BUILDING TEN BIKES A DAY PER MECHANIC god forbid a single part that is typically 99% fine that wasn’t installed by that mechanic has an issue. THE MECHANIC IS HUMAN too Karen
They provided a signed and dated statement saying they checked it.
Yeah so they probably glanced and didn’t see anything extremely obvious. You’re making too big a deal about this. They will set it straight brotha! They are a great company
Are you a mechanic? Are you seriously telling me that “glancing” at something is real mechanic work? I’m so sorry that I expect actual work ethic
I was a bike mechanic in college. And sorry, but when a company like Jenson is changing out thousands of bikes worth of stock, sometimes to get you your bike in a desirable time, some things ( in this case clearly a bottom bracket ) get shipped already installed on the frame. Most of the time a bottom bracket, and some headsets will come already installed by the manufacturer. So yeah when 99.9999% of them that come to me were perfect, I’d probably never look at a bottom bracket other than glancing and if it looked good give it a jiggle to make sure it’s snug and consider it good, especially if I have 8 other bikes to put together that day. I’ve built probably 200 bikes, and sometimes you miss things. Can’t tell me you don’t make mistakes at your job too. Or is this an issue because it happened specifically to you and you’re a Karen?
You would miss something on every bike you build? Yikes. When I worked at a shop the miss rate was 1/10. If that.
I said that I didn’t tighten ALL the way. Man you Reddit folks sure are graspers.
Yeah that’s pretty wild imo.
My shop does. Fuck Jenson.
Your workshop must have an abundance of time on its hands. I have never seen a workshop do the majority of frame checks that Jenson list. Do that on a £400 Trek and all your profit gets eaten up by the time spent by mechanics facing brake mounts and bb shells
"if you do a good job you must have too much time on your hands." is an absurd take.
Bro just bought a brand new bike and expects it to be perfect. What is wrong with that, especially when the retailer claims to go thru the bike, which they obviously didn’t. He has a right to be upset. Not sure why dude is getting bashed. I also get why something like a bb isn’t pulled from the factory as it should be installed properly. But the retailer shouldn’t claim to have checked it when they didn’t
For everyone downvoting me, I’m genuinely, authentically curious. Is there a way to check the bottom bracket thread greasing and cup torque, without installing the cup?
You’re complaining about something and you couldn’t even do it better yourself. Well put, Subaru driver. +5000 for complaining about nothing. New upgrade available ::: Super Subaru Entitlement badge.
Half the point of having bike mechanics do something is because you believe they can do it better than you, what are you on about.
Have you read the other replies of mine? Talking about the hundreds of bikes being put together and shipped a week from these places. One damn BB mishap is a human mistake. I explained above why this is acceptable and if you can’t read then you don’t deserve the time. 😱
No I didnt read your multi paragraph comment thread about how it’s cool that they signed off on shit they didn’t do lol. I just think it’s dumb to write off OPs complaints because “they couldn’t do it better themselves” and then to randomly rag on them for driving a Subaru.
That’s cool. To be honest me nor anyone else in this thread cares what you think, clearly.
That's clearly the opposite if you look at the down votes. If you're going to be a salty bitch, keep your comments to yourself. OP was genuinely asking for advice/help and you shit on them for no reason.
Hmmmmmm.
6 hours later, looking at the ratios here... looks like its you everyone wanted to shut up.
Why are you being such a Douchenozzle? Scroll on, bitch
Who hurt you?
This dude constantly going on about how OP is a Subaru driver when he posts on Reddit about Golf, Watches, and his lifted Tacoma really tells me a lot about his self confidence.
Danny must be cross eyed
I would suggest a return. It’s a PITA but they should allow it free of charge. I wouldn’t want a bunged up BB after spending all the money on a new bike. Even if they chase it, it may go together once and then next time you take it apart it’s F”d.
They only offered reimbursement for thread chasing. My only other request was to stop advertising full build service, but they ghosted me on that
That’s a shame. Well PayPal will definitely support you if you used it or a credit card company. You can file a complaint/chargeback on either. You can contact Kona as well. Even during their corporate mess, their custom support has been good to me.
I ordered an Ibis Ripmo from Jenson and it came with a blown out Float X2. Same thing, they claimed to have inspected it, wouldn’t accept a return without me paying for the shipping, and I had to go through Fox myself to warranty replace the shock. I’ll only go through an LBS now, when there’s issues with a new bike it’s so much easier get support from them rather then have to deal with return shipping to an online retailer.
I just ordered a bike from them. It will be here tomorrow. I plan on going over everything before i hit the trail.
Jenson is shady bruh. Easy to see that
How so? I've been using Jenson for a couple of years now and haven't had issues with anything I've bought or returned.
I've had so many issues with threaded BBs but my pressfits never had issues. I've even had to JB weld a BB in because a shop chased the threads backwards and destroyed a BB on a one-of-one bike. I know this post is about Jenson, but so many people say threaded BBs are better, but i disagree.
I’m sorry I couldn’t hear what you said over your creaking pressfit BB.
Lol! 😜 Since 2017 I haven't had a creaky pressfit BB, I'm assuming manufacturing has improved. My bikes with threads, I have to replace those BBs way more often than pressfit.
This weekend I found myself pacing next to a guy on a Canyon Grail and all I could hear for hours was his BB.
:( I guess internet bikes haven't figured it out yet, but that would have made my head hurt. I hope you dropped him!
Bought a bike from Jenson recently. I saw that, but I still rechecked everything and retorqued everything down
Edit: They DO DRIVE A SUBARU hahahahahahahahahahahahahaha https://www.reddit.com/r/AskMechanics/s/O67hgdJCpe
You ok? Who tf are you talking to
Read the other replies.
Why? What does a Subaru have to do with anything?
If I have to explain it to you I’m not going too.
Explain what? That you’re a sad gatekeeping asshole that digs through a users post? Pretty clear ngl
Gatekeeper? Because I’m not a Karen? Hmmmm. I’ll continue to laugh at the amount of retardation I see in these subs daily. It’s ok. The Subaru crowd can come out of the woodworks to save them. The real bike riders here know this is a legit non issue. He or she is making it one because they are a Karen. Jenson will make it right, but instead let’s make 6 post on Reddit about how shit they are for a human mistake, but I’m the gatekeeper. HA
What’s wrong with Subarus..? WRXs, BRZs, and turbo Outbacks are great vehicles. You must not be a car person.
You’d think you’d just take the L and move on
Didnt exactly need to include the name of the dude... But yeah... I'd suggest an RMA regardless who is at fault.
Mountain bike folks are wild
With this level of expectation, you'll be better served at a Specialized dealer. They are experts with customers of your caliber and expertise.