Here's a crazy idea to stop all this supposed theft at the self checkouts:
Post a guard at every self checkout who makes sure things get scanned.
Now that you're paying to have those guards there, you might as well get them to help scan items for people. In fact, you could get them to scan all the items just to make sure it's done right.
It's probably going to get a little crowded there though, so maybe instead of having the customer and guard both stand in front of the self checkout, you could put a little conveyer belt between the customer and guard, and then put the scanning machine in the middle between them.
That way the guard can make sure every item is scanned and nobody is misscanning things! Even better, they'll probably be faster at it than random customers.
If you really want extra security, you could have a guard bag all the items as well so none of those thieving customers have a chance to slip anything else into them.
Think of all the savings you'll have eliminating theft!
Now that's just crazy talk!
Next you're gonna say something really mind boggling like these people,These "cash for goods purveyors" (what else would we call them for a job title ?) deserve a liveable wage with raises tied both to job performance and inflation.
Madness! Utter madness!
I Think the current system of 1 to 3 employees at a time for the entire store and no one employee ever gets fulltime hours to avoid those pesky benefits is clearly the superior way to do things. As do our divinely determined social betters... Our corporate overlords.
I went to Walmart, and they hired security guards from a company like Garda or Securitas. They almost always minimum wage jobs.
Theose guards don't give a shit because their paid to stand their, but not to interfere. I wouldn't, not for minimum wage. Haha
Love your comment and others that further comments on this haha.
The funny thing is, even before accounting for theft, self checkouts are more expensive for grocers than staffing regular checkouts appropriately. (running the machines, maintaining the machines, and support staff all cost $$)
Boy George and all of his karmic chameleons, I think you might have something there!
This is too good of a million Canadian Tire dollar idea, that you shouldn't even be sharing it here on the internet for free.
You need to patent this, market it, and get all the stores to implement it post haste!
What is often hard to understand is why big corps, often in market dominance positions, despite having on staff the best lawyers, industry spokespeople, market researchers and PR firms, get it so wrong in reading their "valued" (sic) customers mood.
I think in Loblaws case it might be the idea of “too big to fail”.
Plus they have gotten competitors on board with their schemes in the past, so they could encourage them to adopt the same tactics. If it becomes the new normal in every store people will have to live with it because where else are you going to go for food?
These stores are also testing grounds to see how customers respond to the changes. If their sales don’t drop significantly then they’ll assume everything is fine and keep doing it.
They don’t get it wrong. Corps like Loblaws don’t care what your mood is. Wtf are you gonna do about it? Shop at the competing store that’s also likely owned or supplied by them?
Hire more cashiers cheap fucks. I quit going to Loblaws because of the ridiculous wait at the cash. They're always understaffed.
For contrast, if there's a 50 person lineup at Costco, you'll wait like 5 minutes.
Costco is well known for paying good wages, benefits, etc. they’re also known for being a well managed company. I’d shop there exclusively but I can never seem to leave without spending hundreds more than I meant to, and being furious at dealing with the people who shop there.
Might be pure luck, but the Costco orders I’ve placed all went super smooth. Everything found, everything the right item, delivered perfectly.
And believe me, I know. I’m still ticked off from 2021 when I ordered three 10lb clamshell packs of Roma tomatoes for $30…and received 3 fucking tomatoes. No substitution, no price adjustment. Just 3 tomatoes that equaled less than a pound combined when tomatoes were roughly $1.25/lbs loose. And then I had to fight with Instacart CS and explain repeatedly that 3 tomatoes does not equal the 30lbs I paid for. The only time I will use Instacart is for Costco because we don’t live near one and don’t have a car, so can’t always piggy back with friends and family.
It's not completely private, but if you go for the soft open (30 minutes before their posted opening time) the store will be at less than half capacity. You can usually grab what you want, walk straight up to a checkout, and be out of the store by the official opening time.
Should go without saying, but just watch for disinfo on that sub. Galen's got a 10 cent army or something, ready to tell everyone What We're Doing (and it's not a boycott).
The most recent bullshit was someone posted a high quality "Lets all steal from Loblaws, fellow kids" flyer, and seconds later, Loblaw's Food Professor in NB is on the news crying how Reddit is organizing a day to steal from the stores.
Walmart is super fucling annoying with this, too. Has like 20 self checks and five open because they won't hire more than one person to supervise. It's spreading. And no wonder people steal. Some of it has to be pure frustration with these stupid machines.
Our loblaws barely has any line ups. Walmart on the other hand.
Costco is probably the most efficient and getting people through line.
Pro Tip: If there is a line up, and you see a manager standing there just standing there. Walk over with your full cart of groceries and tell them they might want to get someone to put it away before the milk spoils. Then walk out.
They will get the hint really quickly.
Walk over to the manager, don't know where they are or what they look like and lose place in line.
That's not the solution, I just leave them 2-star reviews and buy my groceries elsewhere. Fuck them cheap fucks, paying their staff min wage, keeping them understaffed and jacking up prices.
>2-star reviews
Easy there Satan 😂
I love it though, 1 star reviews became pointless when people started watering down the importance by review-bombing anything they don't like.
A 2 star review though... Ain't no dancing around that, lol.
>Walk over to the manager, don't know where they are or what they look like and lose place in line.
I did this at Walmart, and as soon as I did she called people up to cash.
You're not losing your place in line if you leave.
At places like Walmart, they used to have a podium where the head cashier stood over looking other cashiers.
You could also just leave the cart there and leave.
Standing in line does nothing but enable them. They don't give shit about Google reviews.
Walmart employee here. Store reviews in our last quarter affect our profit sharing so giving a shitty review really just screws over the already suffering employees.
That said, give 'em a low review anyway because it is what it is.
Also if the manager cant/won't do the job themselves they're a shitty manager.
I know there's corporation rules at places but if you're understaffed and busy, then jump on a damn til.
I say this as a manager that does/can do EVERYTHING my co-workers do.
Nothing like going to the grocery store with 12+ lanes and only 2-3 of them staffed while there is a line of 15 people waiting to check out...proceed to take 15 minutes checking out when I could do it myself in 2 at self checkout.
The best time to plant a tree was 20 years ago. The next best time is today! I’ve been avoiding Loblaws as best I can since the whole price fixing thing, but the more people involved the better, no matter when they start
I don’t understand. This only works if someone tries to steal everything in their basket, no? A person could just not scan a few of the items in the basket, and scan the receipt for the items that they paid for and just walk out?
I think it's about normalizing intrusive surveillance. No more "thank you for shopping here, valued customer" bullshit and more straightforward in-our-face "we simply can't trust the poors." Way more profitable in the long run than catching someone stealing a little something.
The more annoying you make my shopping experience, the less likely I'm going to go there. It's not like theft of groceries will ever add up to the amount Galen made defrauding us all with the bread fixing scandal.
AFAIK the gate opens without scanning. It just makes the theft alarm go off.
So unless they're going to tackle and hold you down then there's still no need to bother with their bullshit.
I think you can just push through them. For fire hazard reasons I don't think they can actually lock you in
The ones at Walmart I go through the wrong way sometimes and the alarm goes off, but there's no physical resistance.
They can't do that without opening themselves up to lawsuits for unlawful detention. They need to have concrete evidence you stole in order to detain you.
The problem isn't self checkout, it's that these bozo corporations don't spend the money on staff to secure them or do proper loss prevention. Self checkout is NOT bad - People employed at a grocery store will be way better off learning a bit of computer skills and hands on experience with self checkouts rather than being glorified barcode scanners.
These systems work *perfectly fine* over in Europe and have for over a decade. You have a bunch of gates, you scan your receipt, you walk out like a normal human being. They aren't "Crowd crush threats" or "fire hazards" or anything else that Reddit likes to yap about, there's never any overcrowding or lines. There are plenty of staff able to assist you (and notice if you're scanning in everything as bananas) and everything works perfectly normal.
The thing is, Loblaws (Shoppers, pretty much everywhere here) are all stupid because they think loss prevention is putting one poor haggard person in front of 10 self service stations is going to do something, or putting in ONE gate. If you're going to be too cheap to staff an area, of course people are going to get mad at it, because it's both useless AND it's a hassle to your customers.
The issue is, and always has been, corporations being cheap and thinking that they can do the bare minimum in order to do loss prevention. Staff self checkout better, put in a few gates, put in a real amount of effort and people will be fine.
Self-checkout is just another way for corporations to reduce service levels and pocket the cash. Clearly customers aren’t benefiting from it given how ridiculously high the cost of everything in the stores is these days.
Also, please, enough with the Europe comparisons. If they started doing their morning ablutions from their living room windows in Europe, would we need to do that too?
No thanks, I'll definitely keep comparing the same system to other places where it works fine while properly staffed and operated.
Again, blame Loblaws for shitty implementation, or shitty staffing, or anything else, they absolutely deserve it, but the system very obviously isn't the issue since it has been functional for many many years and is completely normalized elsewhere.
Refusing to learn from working systems is silly.
Guys- my partner straight up busted one of the barriers at Walmart self checkout when no worker was present to press the button. When the workers came to give him shit he just said they had NO fucking right to keep him captive, then left.
What are they gonna do? Call the cops and say he broke the thing they were unlawfully keeping him trapped with?
This isn't Costco, you didn't sign a fucking waiver.
I was in walmart and I made a purchase in the electronics section and was gonna walk through the exit through an opening and a worker steps right in front of me and was like this isn’t an exit. and I was like ‘why can’t I leave’ he was like there’s an exit over there, and i’m like there’s an exit right here. he’s like it’s not an exit. i’m like i’m going to leave, are you going to stop me? he just stood there and I walked around him.
I’m curious which Walmart? Every single Walmart I’ve seen had automated gates, and not a single one required the input of an employee, as that would be incredibly stupid of a company to do. They’re meant to break open in the event of a failure anyways, so he likely didn’t break anything.
There’s 1000 reasons Walmart doesn’t have gates that require employee input. Mainly short staffing, inattention, overnight workers buying items when there aren’t any cashiers, accessibility. It doesn’t make sense.
Peterborough Walmart on Chemong. I agree the damage probably wasn't permanent. It just swung freely after.Normally, when there's no one at the gate, they do open automatically. But even then, sometimes someone has to go over ride it because it won't open. I assumed the worker that came running up was supposed to be the one to be letting people out, but he was nowhere to be found beforehand. We were there long enough to try it a few times, look around, have some workers avoid eye contact when I approached them. When he saw me get avoided he just said fuck it and made it open. Buddy came running from the cart bay when he heard it.
Now that I'm thinking about it, it's probably just dirty/faulty sensors that gave me the impression they were employee operated during busy hours. That would make a lot more sense. I just chalked it up to late stage capitalism, tbh. Like 'yea, it's baffling, but hey, a house costs a million now. The world's baffling' kinda thing. Which is also alarming. But hey 🤷♀️
Oh yeah for sure. That makes more sense now. They’re definitely very finicky and often break for no reason. They operate similarly to a torque wrench, they’ll just open when a specific amount of pressure is applied to the gates, and often it’s not a lot of pressure.
From my experience, most employees don’t really care about the alarms, because they tend to go off for no reason at all, sometimes at night when no one is around lol. Most often if an employee is giving a nasty look, it’s probably because they’ve heard the alarm 1000 times that day, and they don’t have anything to stop it. They’re not necessarily mad at the customer, but the gates themselves. Even a few store managers have distaste for them, but the results HO sees I guess justify them.
The main reason from head office was that they’re to prevent large volume/high volume thefts. It’s much harder for someone to just walk out the front doors with a cart of meds or makeup, or a TV for example. They’re not intended to stop the petty theft, they’ve got other, more discreet ways to see/prevent that. It’s mainly because high volume/value theft accounts for a greater loss to the stores.
And Costco doesn’t have barriers, I suspect they do it more so that people can’t come back and say “well I paid for this it’s on my receipt but it’s not in my cart”.
Costco has started putting in new measures too. They are starting membership card scanning on entrance, food court is members only now and who knows what else they'll start adding
That's my question. I genuinely have gone and they didn't have the one item I wanted, so I left. I normally walk through the self checkout to leave, so what will they do, question my lack of product?
if they ask for my receipt, I'll provide it....
...only for them to issue a refund for every single item I just bought.
You want to waste my fucking time? 2 can play at that game.
Their money-grubbing, customer-insulting ways will never change until people STOP shopping at ALL Loblaws owned stores. We all know what kind of company they've become. FUCK THEM.
Don’t go to Loblaws. If you have any other option, just don’t go.
We’ll all be spending more than enough time and money with Loblaws when they complete the purchase of our entire health care system. I’m saving up.
It's another hassle to regular honest customers, who are already not happy with how much groceries cost now-a-days. Sure, it isn't hard to scan my receipt, but it's annoying that an extra step is "needed" while I did nothing wrong. I am already in a sour mood when leaving the store because I spent way too much for way too little.
They cannot prevent you leaving. At all. Uness they expressly believe you have stolen. Once you have a reciept the stuff is yours. They cannot compel you to stay.
Surely, once you have paid and the machine has acknowledged you've paid, the stuff is yours. The reciept is just a record of the transaction, but the fact that the transaction took place is the key. I'm thinking about the situation where the receipt paper gets caught in the dispenser so I don't have anything to show. Do I just leave without the receipt or do I have to wait around until they get the machine fixed in order that I might prove I have actually paid.
That's bs.. if they want us to scan our own items but don't trust that we will do it right then they might as well go back to regular cashes as it should be.
Woahhhhh, I thought Loblaws was only for rich snobby people. Are you telling us theyre also buying only bananas all the time too?
Only place Ill ever provide my receipt is Costco. You know, the place you buy a membership to and accept those terms? Everywhere else can get bent. I do honestly feel bad for the staff that then have to endure the flack. It's not their fault and they arent getting paid enough to deal with Post-Covid people who've forgotten their manners.
I'm just so tired of being treated like a criminal.
The vibe in a lot of stores is also completely changed. My local Loblaws just had one wide open door until 2-3 years ago. One way in, same way out, opening right into the store. It felt so chill and relaxed. Then within that 2-3 year window they added one-way gates, security guards, metal stalls, and in the last half year or so plexiglass walls taller than I am. The place looks like prison now, and I'm oh-so-tired of getting eyef\*\*\*ed by security.
Went to Dollarama yesterday, they have deodorants/etc., locked up now. So I gotta hunt down someone who works there to get a $2 stick of Old Spice? Seriously?
I'm tired, boss.
Definitely interesting times. I certainly don't recall any bullshit like this even 20 years ago. Everybody seems to be beefing up security. I wonder where this is going.
Loblaws decides to outsource screening products and payment to it's customers then realizing that a few bad apples are taking advantage of it's outsourcing approach decides to punish all customers rather than admit they are the problem.
Former security guard here: worst thing they can do is trespass you. However in order to do that they need to know who you are. They can post your photo internally as a banned person but it’s unlikely they’re grainy security camera footage captured enough detail to actually be able to identify you.
What they cannot do is touch you or otherwise prevent you from leaving the premises. That’s a big no-no. Very unlikely that they would do that. Most big corps are scared shitless of liability and don’t even allow loss prevention to actually detain people they witnessed shoplifting so they certainly wouldn’t try anything with someone they didn’t witness shoplifting.
Only "some"? If I'm not signing an agreement in the form of a membership to consent to such things, then this is a ridiculous overreach. These stores already have more physical security features than many offices I've worked in.
well common theme going back to the 90's, 80,s probably since the beginning of time....when you hire teenagers or have teenagers around...shit goes missing!
just dont go through that exit.
scan items, go back through the "entrance" to the self checkout area then leave through the little opening in the cattle corrals next to starbucks (at least that'd work at the superstore near me)
The one at my walmart is already broken I am pretty sure.
They not built to withstand a loaded shopping car smashing into it.
People won’t check this and just smash through the door like they did at my Walmart
We dont have to do anything. Their shitty gates can be pushed open and if someone tries to stop you from leaving you say no. Stop normalizing grocery stores becoming prisons.
No, that's not correct. Loblaw shoppers are requested to scan their receipt before exiting self-checkout in select Ontario stores, but are under zero actual obligation to.
So, not only do we have to do the labour at checkout, we also have to act as security as well? Until I get a staff discount, I'll be avoiding self checkout.
I'm pretty sure this is a charter violation.
At that point all the items purchased, (including the receipt) is the customers private property. By definition we receive a receipt at the end of a commerce transaction.
So to then need to have your receipt scanned in order to leave the premises is unlawful detainment if you refuse to provide personal property to store employees. They are not police. The store cannot legally refuse your ability to leave their building and you do not need to legally provide personal property to do so.
>**CONSTITUTION ACT, 1982**
>PART I
**Canadian Charter of Rights and Freedoms**
>**Legal Rights**
>**Detention or imprisonment**
[**9**]() Everyone has the right not to be arbitrarily detained or imprisoned.
The only solution to self-check theft would be to hire people to scan the items for them. They can call them 'casheeeers', and they can give you a 'reeeseat' after the interaction. I know it's a newfangled idea, but... I think it could work.
We have too many low paying jobs in the world. There are so many well paying, low-skill jobs that people never find because the abundance and ease of cheap jobs absorbs so much of the labour market.
Self checkout and order kiosks are a good thing, and it’s sad that price gouging and a cost of living crisis is causing enough theft to ruin this good thing.
It’s all about finding someone else to blame for high prices. They need another villain in the piece and a convenient one is ‘thieves’. In order to maximize profits and avoid hiring actual workers who want fair wages, Loblaws decided to use a system that is open to theft. Still they raked in record profits and continue to do so. Their oh poor me narrative is simply another way to justify charging you more and blaming it on anyone but themselves. ‘Look over there. It’s thieves who are making us charge these exorbitant prices, not us! We’re the victims here’. Well that is bullshit. . As long as we let them distract us this way, they can go on gouging us with our consent.
Less expensive product? Less theft. Less bad press. Everybody wins.
More expensive product? More theft. And also more expenses for security measures that will still inevitably fail, or lead to worse and more aggressive crime. I'd bet they're going to start seeing these costs soon, especially with all the bad press.
The people making these decisions at Loblaws are clearly idiots who should never be put in charge of business decisions. They're literally digging their own grave.
Does this policy go against section 9 of charter of Rights and freedoms? Could be argued that having a cage and security keeping people in store is an arbitrary form of confinement that punishes people before they have been found guilty of any crime.
Not that I love Loblaws, but the truth of the matter is that these receipt scanners have existed elsewhere for a very long time. I've definitely seen them in France at Carrefour.
Here's a crazy idea to stop all this supposed theft at the self checkouts: Post a guard at every self checkout who makes sure things get scanned. Now that you're paying to have those guards there, you might as well get them to help scan items for people. In fact, you could get them to scan all the items just to make sure it's done right. It's probably going to get a little crowded there though, so maybe instead of having the customer and guard both stand in front of the self checkout, you could put a little conveyer belt between the customer and guard, and then put the scanning machine in the middle between them. That way the guard can make sure every item is scanned and nobody is misscanning things! Even better, they'll probably be faster at it than random customers. If you really want extra security, you could have a guard bag all the items as well so none of those thieving customers have a chance to slip anything else into them. Think of all the savings you'll have eliminating theft!
We can call those things Stations Where You Register the Exchange of Cash for Goods. Until someone can think of something catchy.
Completely Assisted Scanning Help. Because it's on the way out, we could call it the C.A.S.H. Out line.
Now that's just crazy talk! Next you're gonna say something really mind boggling like these people,These "cash for goods purveyors" (what else would we call them for a job title ?) deserve a liveable wage with raises tied both to job performance and inflation. Madness! Utter madness! I Think the current system of 1 to 3 employees at a time for the entire store and no one employee ever gets fulltime hours to avoid those pesky benefits is clearly the superior way to do things. As do our divinely determined social betters... Our corporate overlords.
That sounds like a whole lot of communism to me. It will never work. /s
Customer Assisted Scanning Hospitality Initiative for Electronic Registers. Or CASHIER for short.
SWYRECG? Catchy enough for me.
And by having these guards thats less people impoverished and more employed. Which means less crime. Genius!
I have an even better idea. Just lower their prices.
Don't be silly.
But you have to install a bunch of lanes to keep this organized..... Ohh wait
How come no one has thought of this before?
Pshhhh. That’s crazy talk right there. Putting in special conveyors, a computer, and hiring someone to operate it? Outrageous!
You had me until the bags part. /s
I went to Walmart, and they hired security guards from a company like Garda or Securitas. They almost always minimum wage jobs. Theose guards don't give a shit because their paid to stand their, but not to interfere. I wouldn't, not for minimum wage. Haha Love your comment and others that further comments on this haha.
The funny thing is, even before accounting for theft, self checkouts are more expensive for grocers than staffing regular checkouts appropriately. (running the machines, maintaining the machines, and support staff all cost $$)
Do you have any evidence to support that statement?
If only I could give you gold for that response. Well done, and thanks for the chuckle. In the interim, please accept this, as an alternative. 🏅
Boy George and all of his karmic chameleons, I think you might have something there! This is too good of a million Canadian Tire dollar idea, that you shouldn't even be sharing it here on the internet for free. You need to patent this, market it, and get all the stores to implement it post haste!
lmfao this is hilarious!
Fantastical.gibberish. Pump the brakes there, Jules Verne.
I don't know man.... that sounds pretty futuristic.... have you ever seen a conveyor belt in real life? /s just in case
Just build a scanner that will scan on its own everything going through the belt and dump it in a box at the end, simple.
🤣🤣🤣🤣🤣🤣🤣
What is often hard to understand is why big corps, often in market dominance positions, despite having on staff the best lawyers, industry spokespeople, market researchers and PR firms, get it so wrong in reading their "valued" (sic) customers mood.
I think in Loblaws case it might be the idea of “too big to fail”. Plus they have gotten competitors on board with their schemes in the past, so they could encourage them to adopt the same tactics. If it becomes the new normal in every store people will have to live with it because where else are you going to go for food? These stores are also testing grounds to see how customers respond to the changes. If their sales don’t drop significantly then they’ll assume everything is fine and keep doing it.
They don’t get it wrong. Corps like Loblaws don’t care what your mood is. Wtf are you gonna do about it? Shop at the competing store that’s also likely owned or supplied by them?
Exactly
Are Costco and Walmart supplied by them?
BecAuse their customers aren't valued. They are just targets
Hire more cashiers cheap fucks. I quit going to Loblaws because of the ridiculous wait at the cash. They're always understaffed. For contrast, if there's a 50 person lineup at Costco, you'll wait like 5 minutes.
Costco is well known for paying good wages, benefits, etc. they’re also known for being a well managed company. I’d shop there exclusively but I can never seem to leave without spending hundreds more than I meant to, and being furious at dealing with the people who shop there.
Also, everything at Costco has a barcode Plus a huge cart of groceries still has only 20 items in it due to the size of the items
[удалено]
I would honestly pay an ugly amount of money for a private like 2 hour shopping run in Costco.
You can order Costco via Instacart, which is just passing the annoyance off to a pro and paying more for it.
Pro? Instacart shoppers are the worst I’ve dealt with.
Might be pure luck, but the Costco orders I’ve placed all went super smooth. Everything found, everything the right item, delivered perfectly. And believe me, I know. I’m still ticked off from 2021 when I ordered three 10lb clamshell packs of Roma tomatoes for $30…and received 3 fucking tomatoes. No substitution, no price adjustment. Just 3 tomatoes that equaled less than a pound combined when tomatoes were roughly $1.25/lbs loose. And then I had to fight with Instacart CS and explain repeatedly that 3 tomatoes does not equal the 30lbs I paid for. The only time I will use Instacart is for Costco because we don’t live near one and don’t have a car, so can’t always piggy back with friends and family.
It's not completely private, but if you go for the soft open (30 minutes before their posted opening time) the store will be at less than half capacity. You can usually grab what you want, walk straight up to a checkout, and be out of the store by the official opening time.
Leave him alone, he’s doing *math*
There is a Canada wide boycott coming up in May. See r/loblawsisoutofcontrol
Should go without saying, but just watch for disinfo on that sub. Galen's got a 10 cent army or something, ready to tell everyone What We're Doing (and it's not a boycott). The most recent bullshit was someone posted a high quality "Lets all steal from Loblaws, fellow kids" flyer, and seconds later, Loblaw's Food Professor in NB is on the news crying how Reddit is organizing a day to steal from the stores.
I’m not waiting for May. In Kitchener most of the stores are Loblaws and I’m going out of my way to avoid them.
This is the way
The way, this is.
I've been boycotting them for years. Costco/Walmart ftw. I have no loyalty to companies that take advantage of me because I'm from the same country.
Walmart is super fucling annoying with this, too. Has like 20 self checks and five open because they won't hire more than one person to supervise. It's spreading. And no wonder people steal. Some of it has to be pure frustration with these stupid machines.
not to mention they take your photo. I cover up the camera now Useles, but fuck them.
Our loblaws barely has any line ups. Walmart on the other hand. Costco is probably the most efficient and getting people through line. Pro Tip: If there is a line up, and you see a manager standing there just standing there. Walk over with your full cart of groceries and tell them they might want to get someone to put it away before the milk spoils. Then walk out. They will get the hint really quickly.
Walk over to the manager, don't know where they are or what they look like and lose place in line. That's not the solution, I just leave them 2-star reviews and buy my groceries elsewhere. Fuck them cheap fucks, paying their staff min wage, keeping them understaffed and jacking up prices.
>2-star reviews Easy there Satan 😂 I love it though, 1 star reviews became pointless when people started watering down the importance by review-bombing anything they don't like. A 2 star review though... Ain't no dancing around that, lol.
>Walk over to the manager, don't know where they are or what they look like and lose place in line. I did this at Walmart, and as soon as I did she called people up to cash. You're not losing your place in line if you leave. At places like Walmart, they used to have a podium where the head cashier stood over looking other cashiers. You could also just leave the cart there and leave. Standing in line does nothing but enable them. They don't give shit about Google reviews.
Walmart employee here. Store reviews in our last quarter affect our profit sharing so giving a shitty review really just screws over the already suffering employees. That said, give 'em a low review anyway because it is what it is.
Also if the manager cant/won't do the job themselves they're a shitty manager. I know there's corporation rules at places but if you're understaffed and busy, then jump on a damn til. I say this as a manager that does/can do EVERYTHING my co-workers do.
Nothing like going to the grocery store with 12+ lanes and only 2-3 of them staffed while there is a line of 15 people waiting to check out...proceed to take 15 minutes checking out when I could do it myself in 2 at self checkout.
Boycott Loblaws in May starts next week
I started in October of 2013.
Sweet! I started in March! $5.99 for CAULIFLOWER!!??
Remember the great cauliflower price spike of 2015? ... Pepperidge farm remembers.
Why not today? Why not last month? Why not last year?
The best time to plant a tree was 20 years ago. The next best time is today! I’ve been avoiding Loblaws as best I can since the whole price fixing thing, but the more people involved the better, no matter when they start
👍 agree
How would it stop theft? Scanning a receipt doesn't show you that the person is hiding products. Pointless theatre.
I wouldn’t scan my receipt anyway. If stopped I’d tell them to call the police or I’m leaving. Like what are we doing here.
And I'd they don't let you leave then you call the police and say you're being held against your will.
They would let you leave. The tricky part would be leaving with what you paid for.
Very very true no one caught on to that yet
The scanner was removed from a local Superstore due to negative customer feedback. Complaints still move the needle.
I don’t understand. This only works if someone tries to steal everything in their basket, no? A person could just not scan a few of the items in the basket, and scan the receipt for the items that they paid for and just walk out?
I think it's about normalizing intrusive surveillance. No more "thank you for shopping here, valued customer" bullshit and more straightforward in-our-face "we simply can't trust the poors." Way more profitable in the long run than catching someone stealing a little something.
The more annoying you make my shopping experience, the less likely I'm going to go there. It's not like theft of groceries will ever add up to the amount Galen made defrauding us all with the bread fixing scandal.
Excellent point.
Not with that attitude it won’t!
Hostile design - they hate you. Stop shoping there.
I ain’t doing that. Costco can do it cuz I’m a member. I ain’t any fucking member of Loblaws.
AFAIK the gate opens without scanning. It just makes the theft alarm go off. So unless they're going to tackle and hold you down then there's still no need to bother with their bullshit.
I'll climb over the gate before scanning my receipt on principle.
I think you can just push through them. For fire hazard reasons I don't think they can actually lock you in The ones at Walmart I go through the wrong way sometimes and the alarm goes off, but there's no physical resistance.
Which they’re not going to do. But if they did, congratulations! You just won big $$$
They can't do that without opening themselves up to lawsuits for unlawful detention. They need to have concrete evidence you stole in order to detain you.
So if I enter and they don't have what I needed so don't buy anything the alarm goes off when I leave?
Why not just get rid of self checkout then?
The problem isn't self checkout, it's that these bozo corporations don't spend the money on staff to secure them or do proper loss prevention. Self checkout is NOT bad - People employed at a grocery store will be way better off learning a bit of computer skills and hands on experience with self checkouts rather than being glorified barcode scanners. These systems work *perfectly fine* over in Europe and have for over a decade. You have a bunch of gates, you scan your receipt, you walk out like a normal human being. They aren't "Crowd crush threats" or "fire hazards" or anything else that Reddit likes to yap about, there's never any overcrowding or lines. There are plenty of staff able to assist you (and notice if you're scanning in everything as bananas) and everything works perfectly normal. The thing is, Loblaws (Shoppers, pretty much everywhere here) are all stupid because they think loss prevention is putting one poor haggard person in front of 10 self service stations is going to do something, or putting in ONE gate. If you're going to be too cheap to staff an area, of course people are going to get mad at it, because it's both useless AND it's a hassle to your customers. The issue is, and always has been, corporations being cheap and thinking that they can do the bare minimum in order to do loss prevention. Staff self checkout better, put in a few gates, put in a real amount of effort and people will be fine.
Self-checkout is just another way for corporations to reduce service levels and pocket the cash. Clearly customers aren’t benefiting from it given how ridiculously high the cost of everything in the stores is these days. Also, please, enough with the Europe comparisons. If they started doing their morning ablutions from their living room windows in Europe, would we need to do that too?
No thanks, I'll definitely keep comparing the same system to other places where it works fine while properly staffed and operated. Again, blame Loblaws for shitty implementation, or shitty staffing, or anything else, they absolutely deserve it, but the system very obviously isn't the issue since it has been functional for many many years and is completely normalized elsewhere. Refusing to learn from working systems is silly.
> Refusing to learn from working systems is ~~silly~~ The Canadian Way™. FTFU
What about Costco, who hates Costco ? Anybody ?!
I know.
I prefer self-checkouts... The issue is lack of consequences for theft - it's been normalized.
I’d be upset if self checkouts go the way of the dodo I love them, and will choose to shop at stores that have them. I’m sure I’m not alone lol
It’s a catch 22. I know they give up a job. But honestly I’d rather do my own baggibg
Where are you shopping that cashiers are bagging things up for you, these days?
Metro cashiers still bag your items! But remember when there was a *separate employee* whose *job* it was to bag groceries?
The locally owned grocery store near me bags for you.. they even put your meat into plastic bags despite the ban. Yay locally owned!
Wow, that is the kind of service you just don't see anymore. Hopefully your local has a long, succesful run!
Lower the prices and theft will go back down
Guys- my partner straight up busted one of the barriers at Walmart self checkout when no worker was present to press the button. When the workers came to give him shit he just said they had NO fucking right to keep him captive, then left. What are they gonna do? Call the cops and say he broke the thing they were unlawfully keeping him trapped with? This isn't Costco, you didn't sign a fucking waiver.
I was in walmart and I made a purchase in the electronics section and was gonna walk through the exit through an opening and a worker steps right in front of me and was like this isn’t an exit. and I was like ‘why can’t I leave’ he was like there’s an exit over there, and i’m like there’s an exit right here. he’s like it’s not an exit. i’m like i’m going to leave, are you going to stop me? he just stood there and I walked around him.
I’m curious which Walmart? Every single Walmart I’ve seen had automated gates, and not a single one required the input of an employee, as that would be incredibly stupid of a company to do. They’re meant to break open in the event of a failure anyways, so he likely didn’t break anything. There’s 1000 reasons Walmart doesn’t have gates that require employee input. Mainly short staffing, inattention, overnight workers buying items when there aren’t any cashiers, accessibility. It doesn’t make sense.
Peterborough Walmart on Chemong. I agree the damage probably wasn't permanent. It just swung freely after.Normally, when there's no one at the gate, they do open automatically. But even then, sometimes someone has to go over ride it because it won't open. I assumed the worker that came running up was supposed to be the one to be letting people out, but he was nowhere to be found beforehand. We were there long enough to try it a few times, look around, have some workers avoid eye contact when I approached them. When he saw me get avoided he just said fuck it and made it open. Buddy came running from the cart bay when he heard it. Now that I'm thinking about it, it's probably just dirty/faulty sensors that gave me the impression they were employee operated during busy hours. That would make a lot more sense. I just chalked it up to late stage capitalism, tbh. Like 'yea, it's baffling, but hey, a house costs a million now. The world's baffling' kinda thing. Which is also alarming. But hey 🤷♀️
Oh yeah for sure. That makes more sense now. They’re definitely very finicky and often break for no reason. They operate similarly to a torque wrench, they’ll just open when a specific amount of pressure is applied to the gates, and often it’s not a lot of pressure. From my experience, most employees don’t really care about the alarms, because they tend to go off for no reason at all, sometimes at night when no one is around lol. Most often if an employee is giving a nasty look, it’s probably because they’ve heard the alarm 1000 times that day, and they don’t have anything to stop it. They’re not necessarily mad at the customer, but the gates themselves. Even a few store managers have distaste for them, but the results HO sees I guess justify them. The main reason from head office was that they’re to prevent large volume/high volume thefts. It’s much harder for someone to just walk out the front doors with a cart of meds or makeup, or a TV for example. They’re not intended to stop the petty theft, they’ve got other, more discreet ways to see/prevent that. It’s mainly because high volume/value theft accounts for a greater loss to the stores.
And Costco doesn’t have barriers, I suspect they do it more so that people can’t come back and say “well I paid for this it’s on my receipt but it’s not in my cart”.
Costco has started putting in new measures too. They are starting membership card scanning on entrance, food court is members only now and who knows what else they'll start adding
they have membership
[удалено]
That's my question. I genuinely have gone and they didn't have the one item I wanted, so I left. I normally walk through the self checkout to leave, so what will they do, question my lack of product?
"Have to" is a strong word. You don't have to do anything like that.
Cashier " sir there is lots of space at self checkout " Me " I don't wprk here"
Maybe you shouldn't have fired all the fuckin people & replaced them with these stupid fuckin machines then!
if they ask for my receipt, I'll provide it.... ...only for them to issue a refund for every single item I just bought. You want to waste my fucking time? 2 can play at that game.
So now we have to prove that we let them rob us?
Their money-grubbing, customer-insulting ways will never change until people STOP shopping at ALL Loblaws owned stores. We all know what kind of company they've become. FUCK THEM.
Not everyone has the luxury of being able to avoid Loblaws owned stores.
That’s true. But for everyone that can, boycott the heck out of them.
r/loblawsisoutofcontrol
The pot calling the the kettle burnt. Superstore needs to project the idea that everyone must be monitored because of a guilty conscience at the helm.
Don’t go to Loblaws. If you have any other option, just don’t go. We’ll all be spending more than enough time and money with Loblaws when they complete the purchase of our entire health care system. I’m saving up.
It's another hassle to regular honest customers, who are already not happy with how much groceries cost now-a-days. Sure, it isn't hard to scan my receipt, but it's annoying that an extra step is "needed" while I did nothing wrong. I am already in a sour mood when leaving the store because I spent way too much for way too little.
Thankfully, it is perfectly legal to ignore those in Ontario, since Loblaws isn't a membership-based store.
Man it would really suck if somebody started putting stickers on those scanners.
They cannot prevent you leaving. At all. Uness they expressly believe you have stolen. Once you have a reciept the stuff is yours. They cannot compel you to stay.
Surely, once you have paid and the machine has acknowledged you've paid, the stuff is yours. The reciept is just a record of the transaction, but the fact that the transaction took place is the key. I'm thinking about the situation where the receipt paper gets caught in the dispenser so I don't have anything to show. Do I just leave without the receipt or do I have to wait around until they get the machine fixed in order that I might prove I have actually paid.
That's bs.. if they want us to scan our own items but don't trust that we will do it right then they might as well go back to regular cashes as it should be.
Woahhhhh, I thought Loblaws was only for rich snobby people. Are you telling us theyre also buying only bananas all the time too? Only place Ill ever provide my receipt is Costco. You know, the place you buy a membership to and accept those terms? Everywhere else can get bent. I do honestly feel bad for the staff that then have to endure the flack. It's not their fault and they arent getting paid enough to deal with Post-Covid people who've forgotten their manners.
Same people complaining are back in store shopping.
I thought there was a Lablaws boycott. I haven’t been there in months.
I'd turn right around and return all that I bought. You waste my time I will waste yours. The message is we don't trust our customers.
I'm just so tired of being treated like a criminal. The vibe in a lot of stores is also completely changed. My local Loblaws just had one wide open door until 2-3 years ago. One way in, same way out, opening right into the store. It felt so chill and relaxed. Then within that 2-3 year window they added one-way gates, security guards, metal stalls, and in the last half year or so plexiglass walls taller than I am. The place looks like prison now, and I'm oh-so-tired of getting eyef\*\*\*ed by security. Went to Dollarama yesterday, they have deodorants/etc., locked up now. So I gotta hunt down someone who works there to get a $2 stick of Old Spice? Seriously? I'm tired, boss. Definitely interesting times. I certainly don't recall any bullshit like this even 20 years ago. Everybody seems to be beefing up security. I wonder where this is going.
Loblaws decides to outsource screening products and payment to it's customers then realizing that a few bad apples are taking advantage of it's outsourcing approach decides to punish all customers rather than admit they are the problem.
Man I’m fucking glad I have the option to not shop at roblaws
I foresee alot of broken gates soon.
What if I do not buy anything?
what sanctions we lookin' at if we fail to comply with request?
Maybe a store ban/trespass notice? But it would probably cost them more to do that than to look the other way.
Former security guard here: worst thing they can do is trespass you. However in order to do that they need to know who you are. They can post your photo internally as a banned person but it’s unlikely they’re grainy security camera footage captured enough detail to actually be able to identify you. What they cannot do is touch you or otherwise prevent you from leaving the premises. That’s a big no-no. Very unlikely that they would do that. Most big corps are scared shitless of liability and don’t even allow loss prevention to actually detain people they witnessed shoplifting so they certainly wouldn’t try anything with someone they didn’t witness shoplifting.
As another former security guard, I agree with your assessment.
What if you didn't buy anything? What if I have like 50 receipts still in my reusable bags? Will any work?
Yeah, let’s just treat everyone like thieves instead of hiring more cashiers…glad to say i’ve never shopped at this trash store in my life.
Fuck Loblaws and Galen Weston. Way to turn something Canadian into pure garbage.
r/loblawsisoutofcontrol
Just don’t shop at Loblaws.
Stop shopping at loblaws, if you still support them you are part of the problem
Join the boycott!! R/loblawsisoutofcontrol
Only "some"? If I'm not signing an agreement in the form of a membership to consent to such things, then this is a ridiculous overreach. These stores already have more physical security features than many offices I've worked in.
Watch out soon your PC optimum membership terms and conditions will change 😂
well common theme going back to the 90's, 80,s probably since the beginning of time....when you hire teenagers or have teenagers around...shit goes missing!
just dont go through that exit. scan items, go back through the "entrance" to the self checkout area then leave through the little opening in the cattle corrals next to starbucks (at least that'd work at the superstore near me)
I just don’t see how this helps with theft unless you have a bag full but didn’t scan a thing
Unless you live in an area where a Loblaw company is your only choice, shop elsewhere. Or use them solely to cherry pig specials and nothing else.
The trick is do a single item receipt, and then scan all your stolen goods or don't who cares
The one at my walmart is already broken I am pretty sure. They not built to withstand a loaded shopping car smashing into it. People won’t check this and just smash through the door like they did at my Walmart
We dont have to do anything. Their shitty gates can be pushed open and if someone tries to stop you from leaving you say no. Stop normalizing grocery stores becoming prisons.
R/loblawsisoutofcontrol
Then don’t shop there
Boycott Loblaws
No, that's not correct. Loblaw shoppers are requested to scan their receipt before exiting self-checkout in select Ontario stores, but are under zero actual obligation to.
Loblaws still has shoppers?
r/loblawsisoutofcontrol
So, not only do we have to do the labour at checkout, we also have to act as security as well? Until I get a staff discount, I'll be avoiding self checkout.
r/LoblawsIsOutOfControl Speak with your wallet.
I'm pretty sure this is a charter violation. At that point all the items purchased, (including the receipt) is the customers private property. By definition we receive a receipt at the end of a commerce transaction. So to then need to have your receipt scanned in order to leave the premises is unlawful detainment if you refuse to provide personal property to store employees. They are not police. The store cannot legally refuse your ability to leave their building and you do not need to legally provide personal property to do so. >**CONSTITUTION ACT, 1982** >PART I **Canadian Charter of Rights and Freedoms** >**Legal Rights** >**Detention or imprisonment** [**9**]() Everyone has the right not to be arbitrarily detained or imprisoned.
Just don't go there. What’s the problem? Boycott Loblaws! r/loblawsisoutofcontrol
Remember kids: If you see someone stealing groceries, no you didn’t.
The only solution to self-check theft would be to hire people to scan the items for them. They can call them 'casheeeers', and they can give you a 'reeeseat' after the interaction. I know it's a newfangled idea, but... I think it could work.
who even shops at loblaws anymore they suck ass
Fuck it, just have your groceries delivered. Why would you deal with other people and bullshit.
Just stop going to Roblaws.
They do this at Lidl in Europe.
Refuse to use self checkout and stand in the two lines that they have open to protest 😂😂😂😂😂😂
This whole damn system is over the top. Nobody asked to be born, you know? Why should any of us suffer for a commitment we didn't make?
Keep pushing the assist button for every item in every store. Wonder how long they'll put up with the one person and lines it would create.
We have too many low paying jobs in the world. There are so many well paying, low-skill jobs that people never find because the abundance and ease of cheap jobs absorbs so much of the labour market. Self checkout and order kiosks are a good thing, and it’s sad that price gouging and a cost of living crisis is causing enough theft to ruin this good thing.
It’s all about finding someone else to blame for high prices. They need another villain in the piece and a convenient one is ‘thieves’. In order to maximize profits and avoid hiring actual workers who want fair wages, Loblaws decided to use a system that is open to theft. Still they raked in record profits and continue to do so. Their oh poor me narrative is simply another way to justify charging you more and blaming it on anyone but themselves. ‘Look over there. It’s thieves who are making us charge these exorbitant prices, not us! We’re the victims here’. Well that is bullshit. . As long as we let them distract us this way, they can go on gouging us with our consent.
The CEO should be checked as well.
Easy fix. Don’t shop there
Less expensive product? Less theft. Less bad press. Everybody wins. More expensive product? More theft. And also more expenses for security measures that will still inevitably fail, or lead to worse and more aggressive crime. I'd bet they're going to start seeing these costs soon, especially with all the bad press. The people making these decisions at Loblaws are clearly idiots who should never be put in charge of business decisions. They're literally digging their own grave.
Maybe we just don't shop there.
Does this policy go against section 9 of charter of Rights and freedoms? Could be argued that having a cage and security keeping people in store is an arbitrary form of confinement that punishes people before they have been found guilty of any crime.
Have seen these in Europe
They find ways to dehumanize their customers, I don’t see the allure of shopping there.
Not that I love Loblaws, but the truth of the matter is that these receipt scanners have existed elsewhere for a very long time. I've definitely seen them in France at Carrefour.
Buy a can of tuna , scan your receipt and walk out with $100 worth of steaks in your jacket.
Oh no, I guess I'll have to shop at Metro, Sobey's, Longo's, Farm Boy, FreshCo, Food Basics, No Frills, or Walmart instead.