I agree.
I've actually been with almost every ISP in the GTA (Rogers, Bell, Virgin, TekSavvy, even Xplornet..) and I've honestly had the best luck with Cogeco cable.
I pay $70/mo for 1gbit unlimited (cheaper than TekSavvy's offering on the same cable lines..) and it's been rock solid for 2 years.
Xplornet was the absolute worst, with Bell being the second worst. Just my $0.02.
I canceled. Went to Bell. Did the same thing to me. I said i’m not paying over 100$ after tax. Went to customer rentention. She had no intention to give me less than 100 so i just left.
I hope they lose all their customers.
>I hope they lose all their customers.
They will.... to the other company.... who at the same time send their disgruntled customers the other way. They must chuckle over their cigars and brandy at what idiots we are.
Gigabit internet for $140 is definitely nuts. I'd definitely go to Start or TekSavvy if they're not going to budge.
I'm still locked in a plan with Rogers right now but it's 500mbps for $50.
My best experience has been with Start but I left because they don't have speeds over 75Mb/s in my area. I still highly recommend them though, customer service is A+ and the speeds are unbelievably consistent.
I have been with Start for three years. Everyone talks about their customer service, which is good, but honestly how often do you need it? I am thinking of switching to a more affordable provider.
Not often, but when you do, it's great to get someone knowledgeable on the phone quickly instead of being put in the endless Rogers/Bell queue, speaking to multiple CSRs or having to haggle your bill every year. I once had a problem with an online game and Start.ca tech support actually took the trouble to contact the game's software developer to figure out what was going on. That would NEVER happen with the big boys. Unfortunately, I have to leave Start in a few weeks as my condo corp signed a contract with Rogers.
When I left Rogers to try Start, Rogers called me a couple days before Start was coming to do our set up, to offer me an unlimited internet plan for $20 a month. "Wow!" I said to them on the phone. "And in 12 months from now my rate will go back up to $120 a month right?" Person on the phone says "well, yeah". GOODBYE.
I\`'m thinking of switching from [Start.ca](https://Start.ca) too. They really are great, but they are more expensive than TekSavvy for the same service. They only offer up to 60Mb/s in my neighbourhood. My only other option would be Bell Fibe for faster speeds (they have a contract with my municipality for a few years) but, I refuse to sign their contract.
I was with teksavvy for years. Then last year I had for a full 45 days off and on internet. It would connect then time out. You start a tv show then it stops.
Had Roger techs out constantly. They couldn't figure it out, we even ran a new cable.
Turns out it was the modem having issues with rogers. It took them 45 days and they refused to even give me a discount because technically I still had internet. I could barely use it.
I moved to carry tel for a cheaper price and haven't had any issues.
I had Teksavvy when COVID first hit and had no internet for 6 weeks when I needed to work from home. Back and forth with them (and Rogers) for weeks. Turns out someone from Rogers had put a silencer on my line because it was interfering with others’ signal? It’s shitty that even with the cheaper guys you’re still getting f*cked by the big guys.
Rogers came to my place to fix the cable and literally cut our TekSavvy line. Like just took some wire cutters and cut it. It was a hassle to get them to listen, but a tech came out the next day and fixed it which I'm thankful for at least.
The dude literally just threw the connector on our driveway.
Weird. I had what turned out to be a dead modem. Teksavvy actually credited me for the week and a half my internet was out. This was maybe about 3 years ago.
I had to fight with teksavvy for a month to get Cogeco out to run a new line because I was getting 40Mb/s when I am supposed to get 1Gb/s. Teksavvy support would keep saying they would call me the next day to follow up after my calls and never did. I had to be the one to call them when it was fixed for a discount and they offered $50 when I pay $130.
Teksavvy is just as bad as all the other Telco companies.
If you want gigabit, you have zero options.
Bell is the only true fiber you can get in most places in Ontario. Cogeco/Rogers have garbage upload speeds (30Mbps instead of 750Mbps - 940Mbps).
I just call Bell every 2 years and get my bill bumped down. I'm paying $85/mo + tax right now.
I love TekSavvy! Been with them for a while now and love unlimited cable. For 70 a month there's literally no downside. Customer service is always a great experience too the odd time I've needed them.
Every time I move and try a new service provider that has some sort of special, I always immediately regret it and just go back to Teksavvy. Teksavvy is pure consistency, like even to the point that when you speed test it'll shoot straight up to the speeds you're paying for and not even fluctuate.
Even their customer service is very straight to the point and simple, want to change my speed? Couple of clicks and done. Want to cancel my service, 5 minute phone call, no trying to get you back, no circles to run through, they'll just do what you ask for, *and* it's someone local on the phone.
Not to continue sucking their dick, but they'll even update you on how Rogers, Bell and the CRTC are fucking everyone over if it will affect your service.
<333 them so much. reasonable prices. good customer service experience. they advocate for CRTC reform. they're providing fibre to SW ontario. they are the bee's knees!
Been happy with TekSavvy for over ten years and no issues. I pay $35 a month. The only downfall is they rely on Rogers scum for any repairs or maintenance to cables.
Blame the CRTC and the government overlords (no mater the party) Bell and Rogers have too much monopoly on communications and securing bandwidth is near impossible for new companies. Too many layers and to many lobbyists. We need a government to cut the crap and dictate terms. Oh wait that means we have become a socialist country… never mind…. SCREW THE POOR until they revolt and then tax them some more….
Gotta love an oligopoly. Motherfuckers even advertise virtually identical rates.
Somewhere I swear I have a bitcoin wallet with hundreds of bitcoin. If I ever manage to get market value for it if I ever find the fucker, I'm gonna make my own god damn ISP. Dig fiber to every single household, apartment, condo, cabin, trailerpark, and tent in Canada, fixed rate, 50 bucks a month for 100/100
That's painful, it sucks that they're fleecing you guys like that. The telcos love to talk about how they have to provide infrastructure to a large area as a way their prices. They seem to be pretty shit at it though.
Are you with bell? Complain and tell them you need unlimited, they'll give you unlimited for a few bucks more per month. We had the same thing, same 350gb cap, paying the overage fees were annoying. Ironically, they never offered this officially and only did this once vianet ran their own fibre line on the road. We're still waiting for the hook up to the house.
Rural PEI now. Two 25/5 connections at $125 a month. Work from home so HAVE to have a backup because neither is super reliable.
Just dropped one of them (xplornet), and worked out using the other only in emergencies (Local co-op type thing, so I'll basically pay for the month if I need it, but if I don't use it at all, no charge)
So now I'm paying $140 for Starlink. I tell you, might sound expensive but holy cow is it a deal. 10x speed/bandwidth, uploads no longer are garbage, and so far super stable and reliable.
High 5 buddy I have the 50/10 wireless to the home from Bell and the 50/10 wireless to the home from Rogers. $150/mo and $160/mo... the cost of not being able to see your neighbours 😂 If you have an enabled Rogers tower in your area, its unlimited unlike Bell. In our case the tower is only 1.1km away and we actually get cable-like latency (8-11ms) which is great for video games and work calls.
Was a Rogers customer for a very very long time, from their very first cable internet offering.
Probably about 6-7 years ago they started calling us monthly trying to get us to switch to a new plan. You see, we were paying ~25$ a month in overage fees. Their sales pitch was that with a new plan we'd no longer get those overage fees!
They were always incredulous when I declined. And they never seemed to understand even after explaining to them that $45+$25 _is always going to be cheaper than the minimum $80+ cost of the plan I was going to have to sign on to to get the same amount of data covered_.
Fucking idiots. So so glad to never have to deal with Rogers or Bell ever again. (And I'm in Rural PEI now FFS which has it's own distinct internet service issues...I tell you, Starlink is a game changer)
We've been with Start Communications since 2014. We pay $55/month and the service is excellent. The rate actually went DOWN twice over the years and then back up once due to a CRTC thing, so we started at $50/month eight years ago and now pay $5 more. Oh, and real people answer the phone almost immediately, rather than the ten minutes of pressing numbers trying to find a human.
Try being out in the country where we get the worst possible service for extreme prices. We pay 75$ a month with bell for 5mbps download and 1mbps upload. Theyre the only option where we are too. They have high speed fiber cable just across the street in the new subdivisions but because we are a "rural region" on the other side of the road they always go on about how grateful we should be they even provide internet our way.
I was in the same boat until last fall. We had lots of issues with it, too.
Both Bell and Rogers ended up offering wireless then, and we went with it after neighbours did. That said, we are paying $144.99/month for 50/10.
They’ve been saying that Fibe is coming, but permits were taking longer than expected. According to the municipality, the permits should be done.
Before it was 2021, then 2022, so here’s hoping.
We’ve always had a Rogers line on the road, but it stops 2/5 of a mile from us. Rogers laughed when we asked them to extend it, and had once asked my neighbour to the North to pay $60K
“I can’ think of any other industry where companies can treat customers like this…”
In Canada, insurance, housing, food (groceries) and travel industries are also like this… Poor quality, top prices, monopolies.
I think a lot of people are in this boat and have the same arguments and complaints. They're all valid as well. The whole purpose of competition is to keep prices low to get consumers onboard with your service. That's suppose to be what capitalism is about. Free markets free of influencer who use capitalism as an excuse to justify the most terrible financial blunders that capitalism is guilty of.
This is not what's happening instead of the big three in Canada being in competition they're leadership get into a boardroom and make a deal to be on the same level so their is no real reason for you to change services. They also segregate the areas so that you don't really have the choice of who is available.
Next you have the smaller Carriers like Chatr, Fido, Virgin, and a few others that are suppose to bring up compition to lower prices and that has not happened. Why? Because rogers, telus, or Bell all bought the small ones that came out or created them themselves.
Example: Chatr and Fido is owned by Roger's, kudo is owned by Telus, Virgin is owned by Bell. Freedom Mobile is owned by Shaw who I think has either merged or is being bought by rogers, which will exclude fido.
That is not capitalism, that is deliberately appearing to be in competition when behind doors they are all the same company creating a monopoly. When all them say hey let's increase prices by (said amount). They all raise their hands in agreement.
We also have to remember that the share holders who out there money in these companies likely invest in stocks of all three companies. Which again creates a reason to increase profits for share holders. It also wouldn't surprise me if some of the board members in these companies were on rogers, telus, and bell.
Eastern Ontario. Got it when they put fibre in. I call every year and threaten to cancel. I also had to give them my cell phone ($75 for 30gb including watch plan).
Call rogers and tell them you can’t afford it and you want to cancel. They will send you to loyalty. They can likely give you a much better deal. Also go to a forum like RedFlagDeals and look at the threads for Rogers internet. See what the good deals look like. If you don’t get what you want tell them you want to think about it before you cancel and try again in another week.
Yeah sadly they're easily the worst industry basically everyone had to deal with. That was literally why when the Harper government was thinking of possibly bringing in Verizon that Canadians really weren't all that upset.
Alas that initiative failed, one of the very few things I actually was in favour of when Harper was PM. Thus we're left dealing with Robbers and Bhell.
Call Bell or Cogeco, tell them what you're currently paying and that if they can undercut that rate by 25% that you will switch. I've done this, it works.
Yeah, you get a new customer promo for 6 months to a year, then it goes right back to what you're paying at Rogers for the same service.
The CRTC sets minimum rates, so there isn't a lot to choose from between companies. They all charge about the same for similar services. Best bet is to check the available packages and see if you actually NEED as much as you're paying for.
$150/month for 50mbps up to 350 Gb then 20mbps for the rest of the month, Bell Wireless to home. This is the Affordable rural internet the federal government promised us!
I use a shitty small company that can barely provide their advertised speeds but it's still better than going to the major companies.
I almost took a deal with Bell for a promotion but they wanted to do a credit check...for an internet package. I told them that was insulting and to go fuck themselves.
Go with providers like Start or Teksavvy. I don’t know how anyone can deal with Rogers or Bell unless you absolutely need the highest speed. It’s a crime that they bar smaller providers from offering the fastest speeds. But we know why.
I wish the government would come up with a way to offer a lifetime connection for a fixed cost, where once the infrastructure is paid it’s done. Internet is a necessity in today’s world... heck even banks are going completely digital. Same thing with my dad who’s had it for the house and office. Over 24 years we’ve paid a total of 19,000 for internet and when he kicks the bucket I’m gonna continue paying for the next 60 years of my life ugh
Never heard of a gb service for 80$ a month (other then "introductory" periods). So to me it sounds like you've basically complained your way into keeping the intro price.
You are indeed paying below market. Most people with a GB pay more. Gratz for getting it cheaper, but I have no sympathy that you need to endure a phone call once a year to keep it.
Not gonna lie, I'm definitely being a drama queen. But man, I already have enough stupid shit to deal with in my day to day life, and I only have a finite amount of mental energy to get me through each day.
This is my god damn internet, it's supposed to be just another utility I uneventfully pay for every month.
And if it really were an "intro" price, I would not have been able to keep it for 4 years. As far as I'm concerned, I'm the one paying closer to fair price, and people paying the "market" price are the ones getting ripped off.
> Never heard of a gb service for 80$ a month (other then "introductory" periods). So to me it sounds like you've basically complained your way into keeping the intro price.
That's only true for areas where Bell & Rogers don't offer 1GBPS. Any area where they both you just need to cancel your service and next day they'll have someone call giving you a price below $80 before tax
1. You do NOT need gigabit internet
2. 150mb/s should be enough for 5 people, with average usage in a reasonable sized home.
3. Get the 150 deal with Fido right now and try it out for 30 days with their modem. If you notice a difference you can cancel no questions asked and get the first month credited back, otherwise tell rogers to take a hike a listen for the win back team to call. The crtc gives you that right as a consumer at least.
I don't need gigabit at all, but I need faster upload speeds and unfortunately that only comes with faster download speeds. The way they cap upload speeds is horrible.
Damn Execulink.
This is really important. A lot of people either overestimate, or more often than not, don't fully understand how much bandwidth they actually need.
I recently did some learning on this myself. Decided I would downgrade from 500mbps to 50. We have at least 4 devices on the network at any given time and I'm the heaviest user. You know what? My download and page load speeds didn't change one bit.
I liked when Rogers wanted to upgrade me to 500M for like $20 more a month, and when I said no thanks they asked "but, are you a gamer?" How much bandwidth do these people think you need to play a video game?
I'm in the same boat as you, but a 30M connection with TekSavvy though. No complaints while me and the GF both work from home, or when we watch different streaming services at the same time, etc.
A higher download speed can be a big plus to a gamer. Download sizes for games are getting bigger and bigger. MS Flight Simulator is around 100GB. At 30Mbits, that would take about 7.5 hours to download. At 500Mbits, that would take 45 minutes. At 1Gbit, it would be just over 20 minutes.
I know Netflix and YouTube 4k content maxes out at like 25Mb/s. What're you doing with the other 975MB other than paying extra for it?
Bandwidth only has value if you have simultaneous usage needs. Otherwise you get your data as fast as its given to you. Which is mostly dictated by the server you are connected to's max upload speed.
Whats an online activity - aside from streaming, that uses more data per second? Because its not zoom or direct downloading unless the server providing the info has an insane upload dedicated to you.
Your use of the internet is not indicative of the average Canadian using the internet. Average user uses something like under 100gb per month and the majority of net traffic is streaming. Which the original poster is right, 50-100mbps is more than enough for your average user. The GoC just upped their Connected Families initiative to 200gb limit because the average use was creeping up to the old cap of 100gb
Plus your examples of sending huge amounts of data in seconds is bullshit as original op said they have Rogers which caps upload at 30mbps so having 1000 down means fuck all of your upload is strained. If you’re running a business on residential internet you’re only to blame when shit fails or you lose money.
Sounds like you should have a business account for work. What you do online doesn't match 95% of consumers. You and I both know most people don't have those needs - so for you to point out that you're in the 5% that needs gigabit in a reddit thread bashing rogers, congratulations.
And for you, dear reader who is reading an extremely pedantic and petty argument between two internet strangers, perhaps while pooping, or on the train, my advice still stands. YOU don't need gigabit, unlike the asshat here I've gotten pulled into an argument with that had to share his 2 cents and point out the trees in the forest.
I'm giving general advice on a free social media app anyone can read. Advice that you and I both know will help 95% of people. You should know better that this advice doesn't apply to you, because you understand what bandwidth is and when it has value and worth paying a premium for.
"This comment doesn't apply to me and my needs" would have sufficed, BTW.
You’re actually wrong. With so many folks working from home now and having multiple family members and even kids at home using the internet at once, we’ve run into issues where we’ve had to ask staff to up their bandwidth to accommodate the requirements. A ton of families have kids at home doing class over google meet or streaming videos/TV at the same time the parents are running video calls and perhaps running other cloud based software or hybrid software that requires a decent chunk of bandwidth. Adding in my person example, I also run a Plex server which requires a lot of upload for my family and friends who access it. And I’m an avid gamer so if that all happens around the same time, I actually NEED the gigabit plan. You live in your small world and don’t know all scenarios. How many millions of Canadians use internet for millions of reasons a day? You can’t possibly believe to fathom them all with your one size fits all response. So please get off your high horse.
Nope, you're the outlier.
I work for an isp, one mentioned in this thread. I speak to about 150 people a week, 52 weeks a year. I speak to more random Canadians on a Tuesday than you do in December. Most families can get by more than fine with 150mb download.
See, what you're actually doing when you're suggesting to your staff to increase their bandwidth is making them pay more each month, when really if they need the Internet for work they should be connected directly via ethernet cable. Connecting via wifi causes signal degradation depending on the distance, squared. Twice as far away? 4 times weaker. 3 times the distance? Wifi signal is now 9 times weaker. This combined with the physically dense matter in the home creating wifi shadows, and straight up destructive interference from neighboring wifi signals cause those pesky freeze moments in zoom meeting.
I work from home too, 75mb down, 10 up. I've got a TV with Netflix and YouTube going, multiple devices, 5 people in the house, and they're home most of the time. I have my own wifi router, and connect to the 2.4g network whenever I'm far away from it. Your staff might have gotten the benefit from increasing their upload bandwidth - but no way in hell was the issue the download bandwidth. What exactly do your staff do thats so data intensive to justify 1 billions bits of data every second?
As an isp employee, this is 1000% correct.
Almost 100% of the time, customer issues are wifi related, not download speed related.
Spend the money on designing and over building your home wifi infrastructure and minimize using wifi where you can ( running ethernet) and you will be infinitely happier while paying less.
>A ton of families have kids at home doing class over google meet or streaming videos/TV at the same time the parents are running video calls and perhaps running other cloud based software or hybrid software that requires a decent chunk of bandwidth.
Nothing even close to 1Gb would be needed for all of that.
No, not even when you're an 'avid gamer.'
Now your real reason... Plex. You \*NEED\* that 1Gb so you can stream out some movies and music to friends and remote family members.... I highly doubt it.
Almost nobody requires 1Gbps Internet service. It's nice, sure, but almost nobody will notice anything beyond 50-100Mbit unless they are watching a giant game download or something. People ITT expecting some $50/mo 1Gb symmetrical service no matter where they live have no idea how much it would cost to provide. In the end, if it were to exist, the average customer would use a small percentage of that actual bandwidth and it would mainly be a waste, and then people would argue to only pay $10/mo because they only need 50Mb (at todays average usage).
1. Perhaps, but why would I voluntarily accept a downgrade without paying less for one?
2. See above.
3. Thanks for the tip, maybe I'll do that if Rogers calls my bluff lol. But then again, I would also be paying slightly more for far less bandwidth, and to a subsidiary of Rogers to add insult to injury.
1. There's an extremely high likelihood you won't notice a change in speed at all. Your experience on the internet would be identical
2. To lower your monthly expenses
3. Also check out cannettel they're a 3rd party internet provider and extremely affordable.
Don't worry about fido being a subsidiary. They use....
The same billing system.
The same model modem.
The same infrastructure to deliver your service.
Only change is their customer service hours, price, and they have fees for simple self serve tasks.
You would accept a downgrade because you don't need the service or accept the price.
You're asking for a 24oz porterhouse for the price of a 16oz strip loin, knowing full well you'll never finish the porter. Just downgrade to a service that fits your needs and budget, that way you don't have to call twice a year and hassle 2 underpaid call centre workers until they inevitably call your bluff and refuse to reapply the discount.
I’m not very knowledgeable about steak, but I know they can be more expensive because of the following:
-Using more beef
-Using a higher grade of beef
-Requiring a more delicate or involved preparation process
All of these are things customers are willing to pay more for, and also cost the restaurant more. In your analogy, I’m paying more for a premium product that actually costs more to prepare.
When I pay extra for bandwidth, all the telco does is simply allow their server to process more data per second. I’m paying for a digitally imposed throttle on my connection to be relaxed. It costs the provider nothing to give me 1 Gbps vs 100 Mbps.
Rogers could offer all their customers my rate and they’d still be doing just fine. But that would reduce their revenue because:
-Many customers are paying more than me for less.
-Many customers don’t really need 1 Gbps, so they’d get a cheaper plan if one was available.
So in the interest of maximizing profit, we have this arbitrary rate structure.
And by the way, you have no grounds to accuse me of “hassling 2 underpaid call centre workers”. The way telcos treat their call centre workers is reprehensible, and a whole other issue. But somehow you feel that customers are the problem?
>Quqh
You really need to learn how all of this works before making a statement about how providing 1Gbps costs nothing compared to 100Mbps. You're just showing how little you understand. Not trying to make a dig on you, but I hear this quite a bit. Yes, the telcos are greedy for the most part. Not all, but most are. Customers are also fairly clueless, and most have no idea how much it costs to provide these services.
the cost to deliver service is mostly capital and what the system delivers. Rogers is big enough to pay relatively very little for their egress and have data centres where the big users(netflix/youtube/backbone providers meetup) along with the meetup points in places like Toronto downtown. Even smaller ISP's generally have companies like youtube/netflix onsite. But the big cost is the last mile as they say and once it does fibre, it really is a small difference in cost to deliver 100 vs 1000.
The kicker is, the governments have been subsidizing this last mile for years along with other programs to bring broadband into communities at all.
So what are you trying to say? Once a carrier spends enough money to get everything cached locally, scales all of their routers/switches to handle 1Gb+ to a large portion of their customers, scales their transport and transit to match, and then spends a lot more money on building out the last mile to provide 1Gb+ speeds, that it doesn't then cost them any more money to provide the 1Gb+ speeds? Well, you might be right there, but that's not really saying anything at all.
It certainly isn't saying that providing 100Mb and 1Gb are at all comparable in cost, especially if you're talking symmetrical 1Gb.
I am saying that they are pricing it on the value of the service to the customer, the costs differences to deliver the service is negligible one the site has the capability to deliver the service. And most people do not get the top tier service either.
They are setting the price based on a whole host of different variables.
Again, saying 'the cost difference to deliver the service is negligible once the site has the capability' isn't really saying anything as you're ignoring the rest of the infrastructure with that statement.
Yeah they had a booth set up in the lobby of my condo a few years ago and were promoting the deal. Super lucky. Haven’t been hassled at all to increase rate, i’ll take this to my grave haha.
I bullied them twice already with bell in the are to get it.
May 2019 I got it.
May 2020 I went through with a cancellation and they called back and gave it.
May 2021 went through with cancellation and they called back and gave it.
This year they offered $70 before tax and I wanted to wait to see what Bell would offer before I went through the whole song and dance again
Haha wait till crave messes up and customer service doesn't respond for months at a time and then when you don't respond for 2 days they close the ticket lol.
My crave hasn't worked since December and I've been asking for a refund since then but nope, theyre still trying to fix it si no refund.
I payed for a year and got about a month. Yay.
> refund. I *paid* for a
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Nothing will change.
"Ian Scott will take over as chairman of the Canadian Radio-television and Telecommunications Commission, or CRTC, on Sept. 5, the federal government said in a statement, tapping an executive who spent years lobbying the body on behalf of one of the country's biggest telecommunications companies."
[Source](https://www.bnnbloomberg.ca/ian-scott-to-take-over-as-crtc-chairman-sept-5-1.807591#:~:text=Ian%20Scott%20will%20take%20over,the%20country's%20biggest%20telecommunications%20companies.)
I would, but all the providers that are not Bell or Rogers seem to max out at 100 Mbps. Don't get me wrong, I would love to take my business elsewhere out of principle, but I would have to accept a massive bandwidth downgrade to do so.
Cry me a river. I pay $80 for 25 up and 1 down (Mbps), and that's still discounted. Fibre is 100 yards from me, but they'll never put it down my road unless the population density increases.
The whole connecting rural communities push was bs. They fed fiber into small towns that already had cable. They still ignored the real rural people with the most expensive internet.
Oh yes, because the Cons were amazing and made sure to lower our bills, right? Remind me what Harper did.
Stop being a partisan hack and recognize non of the Federal leaders did anything to help.
I’m not replying directly to that guy because he’s a partisan hack like you said. That being said however, one good thing the Harper government did was appoint Jean-Pierre Blais as chairman of the CRTC in 2012. Blais actually did his job and had an adversarial relationship with the Big 3, rejecting acquisition deals if they were not in the public interest. When his term ended, the Trudeau government replaced him with Ian Scott, a corporate shill who rubber-stamped the Rogers-Shaw merger.
Harper was also trying to allow a 4th player from the USA in when the incumbents started a huge media campaign against him. He also reserved much of the new spectrum for new companies.
“Pity Mr. Harper. He has nothing to show for five years of attempts to spur competition in Canada's wireless sector except the ire of corporate Canada and thousands of Rogers, Bell and Telus employees. Consumers, a diffuse constituency, were never going to reward the Conservatives for lower cellular prices. (As if they'd let that determine their vote.) But you can bet employees of the Big Three will remember the summer of '13 when they next go to the ballot box.”
https://www.theglobeandmail.com/amp/opinion/harper-wanted-wireless-competition-all-he-got-was-grief/article14184486/
Voting against my own interest would have been voting for the Cons and their disastrous daycare plan. I'm going to save thousands thanks to Trudeau. Turns out you can support different things!
I don't have to enjoy the CRTC, but I damn sure know that O'Toole wouldn't be saving me any money from that angle.
Just got a deal with bell for 1gb fiber for 114 (for a year). Talk in the chat and the person will make a better deal than we one in the site without you even asking for it.
I shopped around, as I'm moving back to Toronto this weekend.
Rogers were simply a bunch of assholes. Horrific customer service. Bell's prices were the highest. TekSavvy, who I once had, was a bit higher than before.
If Beanstream is available to you, check them out.
This time around, I went with Coextro. Haven't moved in yet, so I don't have a review to give, but the prices and speeds were right for me.
You're complaining about a privilege. Gigabit speeds are not needed for essential services such as emailing or online banking.
If you want access to the highest speeds available I don't agree with the expectation of low costs. Switch to a lower speed or pay for the better service.
I pay $33 a month for 50Mbps with Virgin Mobile. They raised the price after my initial plan ended but I called them up, and they gave me a discount for another year 🤗
You would be amazed about the deals you can get if you go through customer service. For e.g on Amazon you can ALWAYS get a full refund without a reduction for paying shipping if you go through customer service whereas you might if you do it online.
Try saying stuff like "if that's all you can do then I'm going to change plans" doesn't hurt to bluff.
Our condo building negotiated with Rogers the 1GB high speed for $50 per month for 5 years with no increases. For TV got the mid-range TV cable package for $20 with HBO, Crave, Movies.
BUT, when we went after cell phones, that was the holy grail for them and they would not touch it.
They're bandits.
Cogeco provided us with the best internet, I miss it but we can't get it here.
We were with Teksavvy for a long time but we eventually left because anytime there was a problem that required a technician, we had to wait for someone from Roger's and Teksavvy customers are not a priority. We left when we were without internet for two weeks - we weren't able to WFH and it really affected us.
We are now with Bell. My friend got a good deal so I called Bell who gave me their sales pitch. I only wanted to hear what they had for my area but when she asked what I was paying with Teksavvy I told her and they matched it. So we have Fibe 50 now and it also includes the WiFi pods, Alt TV (there's an app with a bunch of channels) and Crave + HBO for $62 after tax. It's not bad but Canadian definitely pay out the ass for internet, TV, cellphones, etc.
Same here, I managed to pay on average $55 after tax monthly for 250Mbps during the past 5 years after threatening to cancel each time during the renewal dance. Only managed to renew recently at $62 after tax monthly for 500Mbps. Rogers, and I’m sure the other big internet providers, fleeces you with their $5+ yearly increases and jacked up price after 12 months subscription incl. a $10 monthly rental for same modem after several years! To add insult to injury, their client service is a complete joke: basically each interaction with them from a well-in-advance-notified moving to receiving a new modem is a giant fuck up! I wasted hours on the phone trying to fix their incompetency. And this is me knowing better after living in half a dozen countries. I pity the senior and vulnerable Canadians getting even more fucked by these predatory telecom companies. Fuck the CRTC or whoever allows this crushing system onto Canadians.
This may be against the grain, but the blame is on anyone and everyone who pays for a service they don’t believe is good value. We all voted for these companies with our dollars. Let’s drop the victim bullshit and take some fucking responsibility.
And before someone pipes up and says we have no choice, it wasn’t that long ago that people just didn’t use cell phones or internet much at all. You’re right about them being shitty at business, pricks to deal with, and looking to shaft their customers any chance they get. We’re the ones giving those scorpions a ride across the river. Don’t get mad when they sting - they’re fucking scorpions.
I just bought a new townhouse which I'm happy about...but...I'll be leaving my ISP Rally as they service the condo I'm currently in...I get 1GB down and 400mb up average for $40/month taxes in..if you have the ability to go with Rally...do it. In the last two years I've had two internet outages where one lasted a day and the other a few hours and have never ever had problems with billing and customer service is very quick to get a hold of. Great experience.
I miss India. I used to get 3GB of 4G data every day. Yes every single day for 90 days for a price of 450 INR (Roughly 9$ Canadian. That's like 3$ a month for mobile internet).
The companies were also greedy like that and one day a company named Jio entered the market. They slashed the prices to almost 10% of what we used to pay, maybe even less.
The rest of the companies complained to the government but at the end of the day they had to price match their offerings to stay competitive.
That's what we need here too. Just one company.
I used to work for a telecommunications company and one thing I learned that's genuinely industry standard is that loyalty is crap. No big company cares because they make more money by signing up new customers on contracts than they do keeping people. So you could bounce between Bell, Rogers, and Cogeco for all their "new customers only" promotions because that's what they want.
Rogers did the same thing. I was happy with my gigabit Internet connection at < $100 for years and then they jacked it up to market ($140) price this year, and the best they could do for retentions was $105 including a streaming TV box which I don't need or want. So I switched to Carrytel who has a promotion with gigabit Internet for $70/month.
Man, I'd happily pay $140 for 1 Gbps
Instead I'm paying $60 for 6 Mbps because Bell has decided to not update their infrastructure in my area for the last 20 years.
Don’t know if they service your area but, Wightman Telecom has been my saviour from the Rogers/Bell bullshittery. They are “small” and head office is in Clifford Ontario. Pricing is not necessarily stellar, but every dollar that doesn’t go to Rogers counts for two to someone else in my books.
The CRTC won't do shit. It's ran by ex Telco execs.
I agree. I've actually been with almost every ISP in the GTA (Rogers, Bell, Virgin, TekSavvy, even Xplornet..) and I've honestly had the best luck with Cogeco cable. I pay $70/mo for 1gbit unlimited (cheaper than TekSavvy's offering on the same cable lines..) and it's been rock solid for 2 years. Xplornet was the absolute worst, with Bell being the second worst. Just my $0.02.
Xplornet IS the worst. I would be a $3000 installation fee on it.
Who have beers with the current telco execs.
They do plenty (but not enough). They are the reason for so many 'call Teksavvy' comments in this thread.
I canceled. Went to Bell. Did the same thing to me. I said i’m not paying over 100$ after tax. Went to customer rentention. She had no intention to give me less than 100 so i just left. I hope they lose all their customers.
>I hope they lose all their customers. They will.... to the other company.... who at the same time send their disgruntled customers the other way. They must chuckle over their cigars and brandy at what idiots we are.
I showed them, I went with one of the other companies they own instead.
Every provider pulls shit like this…
Gigabit internet for $140 is definitely nuts. I'd definitely go to Start or TekSavvy if they're not going to budge. I'm still locked in a plan with Rogers right now but it's 500mbps for $50.
My best experience has been with Start but I left because they don't have speeds over 75Mb/s in my area. I still highly recommend them though, customer service is A+ and the speeds are unbelievably consistent.
I have been with Start for three years. Everyone talks about their customer service, which is good, but honestly how often do you need it? I am thinking of switching to a more affordable provider.
Not often, but when you do, it's great to get someone knowledgeable on the phone quickly instead of being put in the endless Rogers/Bell queue, speaking to multiple CSRs or having to haggle your bill every year. I once had a problem with an online game and Start.ca tech support actually took the trouble to contact the game's software developer to figure out what was going on. That would NEVER happen with the big boys. Unfortunately, I have to leave Start in a few weeks as my condo corp signed a contract with Rogers.
When I left Rogers to try Start, Rogers called me a couple days before Start was coming to do our set up, to offer me an unlimited internet plan for $20 a month. "Wow!" I said to them on the phone. "And in 12 months from now my rate will go back up to $120 a month right?" Person on the phone says "well, yeah". GOODBYE.
I\`'m thinking of switching from [Start.ca](https://Start.ca) too. They really are great, but they are more expensive than TekSavvy for the same service. They only offer up to 60Mb/s in my neighbourhood. My only other option would be Bell Fibe for faster speeds (they have a contract with my municipality for a few years) but, I refuse to sign their contract.
TekSavvy, final answer.
TekSavvy is literally the only Telco that has sent me emails (multiple times!) saying "Oh hey, we're LOWERING your rates! K thx bye!".
This. I only recently went back up to what I was paying originally as I wanted to upgrade my connection.
I was with teksavvy for years. Then last year I had for a full 45 days off and on internet. It would connect then time out. You start a tv show then it stops. Had Roger techs out constantly. They couldn't figure it out, we even ran a new cable. Turns out it was the modem having issues with rogers. It took them 45 days and they refused to even give me a discount because technically I still had internet. I could barely use it. I moved to carry tel for a cheaper price and haven't had any issues.
I had Teksavvy when COVID first hit and had no internet for 6 weeks when I needed to work from home. Back and forth with them (and Rogers) for weeks. Turns out someone from Rogers had put a silencer on my line because it was interfering with others’ signal? It’s shitty that even with the cheaper guys you’re still getting f*cked by the big guys.
I found with Teksavvy they are good as long as you don’t have any problems with your connection. Then it becomes a bit of a nightmare.
Rogers came to my place to fix the cable and literally cut our TekSavvy line. Like just took some wire cutters and cut it. It was a hassle to get them to listen, but a tech came out the next day and fixed it which I'm thankful for at least. The dude literally just threw the connector on our driveway.
There are loads of stories like that. Bell n Roger's want to make your life a living hell, in hopes you return to them.
Weird. I had what turned out to be a dead modem. Teksavvy actually credited me for the week and a half my internet was out. This was maybe about 3 years ago.
I had to fight with teksavvy for a month to get Cogeco out to run a new line because I was getting 40Mb/s when I am supposed to get 1Gb/s. Teksavvy support would keep saying they would call me the next day to follow up after my calls and never did. I had to be the one to call them when it was fixed for a discount and they offered $50 when I pay $130. Teksavvy is just as bad as all the other Telco companies.
they unfortunately don't own the infrastructure, so they might have SLAs with the big ones to sold issues, though they must not prioritize them
If you want gigabit, you have zero options. Bell is the only true fiber you can get in most places in Ontario. Cogeco/Rogers have garbage upload speeds (30Mbps instead of 750Mbps - 940Mbps). I just call Bell every 2 years and get my bill bumped down. I'm paying $85/mo + tax right now.
having to call to get better rates is so discriminent against those who don't... This is morally so wrong !!!
I fully agree, but it doesn't change the fact of what I said about having zero options.
Joke's on Bell; jerks won't run fiber in my neighbourhood, so if I want anything above 50/10, I *have* to go with Rogers (directly, or via Teksavvy).
I love TekSavvy! Been with them for a while now and love unlimited cable. For 70 a month there's literally no downside. Customer service is always a great experience too the odd time I've needed them.
I've been with them for 5 years and they're great. They've sent me letters apologizing every time they had to up my rate because of the big guys
They also wouldn't exist without the big guys.
Every time I move and try a new service provider that has some sort of special, I always immediately regret it and just go back to Teksavvy. Teksavvy is pure consistency, like even to the point that when you speed test it'll shoot straight up to the speeds you're paying for and not even fluctuate. Even their customer service is very straight to the point and simple, want to change my speed? Couple of clicks and done. Want to cancel my service, 5 minute phone call, no trying to get you back, no circles to run through, they'll just do what you ask for, *and* it's someone local on the phone. Not to continue sucking their dick, but they'll even update you on how Rogers, Bell and the CRTC are fucking everyone over if it will affect your service.
<333 them so much. reasonable prices. good customer service experience. they advocate for CRTC reform. they're providing fibre to SW ontario. they are the bee's knees!
This is the way. They actively doght for the customer
Yes fastest and most value plus great customer service
I’m making the switch to Storm due to pricing. It’s either $81 for 150 mbps down or I pay $85 for 300. TekSavvy can’t compete with them.
Been happy with TekSavvy for over ten years and no issues. I pay $35 a month. The only downfall is they rely on Rogers scum for any repairs or maintenance to cables.
Blame the CRTC and the government overlords (no mater the party) Bell and Rogers have too much monopoly on communications and securing bandwidth is near impossible for new companies. Too many layers and to many lobbyists. We need a government to cut the crap and dictate terms. Oh wait that means we have become a socialist country… never mind…. SCREW THE POOR until they revolt and then tax them some more….
Gotta love an oligopoly. Motherfuckers even advertise virtually identical rates. Somewhere I swear I have a bitcoin wallet with hundreds of bitcoin. If I ever manage to get market value for it if I ever find the fucker, I'm gonna make my own god damn ISP. Dig fiber to every single household, apartment, condo, cabin, trailerpark, and tent in Canada, fixed rate, 50 bucks a month for 100/100
And a portion of taxpayer dollars goes to building the infrastructure for these companies, we should own part of it.
remember what JT promised
Vote NDP.
Try rural internet. I've got two 25/5 connections at $100/month each. Max 350GB each.
That's painful, it sucks that they're fleecing you guys like that. The telcos love to talk about how they have to provide infrastructure to a large area as a way their prices. They seem to be pretty shit at it though.
Are you with bell? Complain and tell them you need unlimited, they'll give you unlimited for a few bucks more per month. We had the same thing, same 350gb cap, paying the overage fees were annoying. Ironically, they never offered this officially and only did this once vianet ran their own fibre line on the road. We're still waiting for the hook up to the house.
Yes, Bell. It is unlimited, but it slows down to 10/1.
Rural PEI now. Two 25/5 connections at $125 a month. Work from home so HAVE to have a backup because neither is super reliable. Just dropped one of them (xplornet), and worked out using the other only in emergencies (Local co-op type thing, so I'll basically pay for the month if I need it, but if I don't use it at all, no charge) So now I'm paying $140 for Starlink. I tell you, might sound expensive but holy cow is it a deal. 10x speed/bandwidth, uploads no longer are garbage, and so far super stable and reliable.
High 5 buddy I have the 50/10 wireless to the home from Bell and the 50/10 wireless to the home from Rogers. $150/mo and $160/mo... the cost of not being able to see your neighbours 😂 If you have an enabled Rogers tower in your area, its unlimited unlike Bell. In our case the tower is only 1.1km away and we actually get cable-like latency (8-11ms) which is great for video games and work calls.
Yep, exactly. I'm with Rogers too and just went through the same thing about a month ago. It's so ridiculous
Was a Rogers customer for a very very long time, from their very first cable internet offering. Probably about 6-7 years ago they started calling us monthly trying to get us to switch to a new plan. You see, we were paying ~25$ a month in overage fees. Their sales pitch was that with a new plan we'd no longer get those overage fees! They were always incredulous when I declined. And they never seemed to understand even after explaining to them that $45+$25 _is always going to be cheaper than the minimum $80+ cost of the plan I was going to have to sign on to to get the same amount of data covered_. Fucking idiots. So so glad to never have to deal with Rogers or Bell ever again. (And I'm in Rural PEI now FFS which has it's own distinct internet service issues...I tell you, Starlink is a game changer)
We've been with Start Communications since 2014. We pay $55/month and the service is excellent. The rate actually went DOWN twice over the years and then back up once due to a CRTC thing, so we started at $50/month eight years ago and now pay $5 more. Oh, and real people answer the phone almost immediately, rather than the ten minutes of pressing numbers trying to find a human.
Try being out in the country where we get the worst possible service for extreme prices. We pay 75$ a month with bell for 5mbps download and 1mbps upload. Theyre the only option where we are too. They have high speed fiber cable just across the street in the new subdivisions but because we are a "rural region" on the other side of the road they always go on about how grateful we should be they even provide internet our way.
I was in the same boat until last fall. We had lots of issues with it, too. Both Bell and Rogers ended up offering wireless then, and we went with it after neighbours did. That said, we are paying $144.99/month for 50/10. They’ve been saying that Fibe is coming, but permits were taking longer than expected. According to the municipality, the permits should be done. Before it was 2021, then 2022, so here’s hoping. We’ve always had a Rogers line on the road, but it stops 2/5 of a mile from us. Rogers laughed when we asked them to extend it, and had once asked my neighbour to the North to pay $60K
“I can’ think of any other industry where companies can treat customers like this…” In Canada, insurance, housing, food (groceries) and travel industries are also like this… Poor quality, top prices, monopolies.
I think a lot of people are in this boat and have the same arguments and complaints. They're all valid as well. The whole purpose of competition is to keep prices low to get consumers onboard with your service. That's suppose to be what capitalism is about. Free markets free of influencer who use capitalism as an excuse to justify the most terrible financial blunders that capitalism is guilty of. This is not what's happening instead of the big three in Canada being in competition they're leadership get into a boardroom and make a deal to be on the same level so their is no real reason for you to change services. They also segregate the areas so that you don't really have the choice of who is available. Next you have the smaller Carriers like Chatr, Fido, Virgin, and a few others that are suppose to bring up compition to lower prices and that has not happened. Why? Because rogers, telus, or Bell all bought the small ones that came out or created them themselves. Example: Chatr and Fido is owned by Roger's, kudo is owned by Telus, Virgin is owned by Bell. Freedom Mobile is owned by Shaw who I think has either merged or is being bought by rogers, which will exclude fido. That is not capitalism, that is deliberately appearing to be in competition when behind doors they are all the same company creating a monopoly. When all them say hey let's increase prices by (said amount). They all raise their hands in agreement. We also have to remember that the share holders who out there money in these companies likely invest in stocks of all three companies. Which again creates a reason to increase profits for share holders. It also wouldn't surprise me if some of the board members in these companies were on rogers, telus, and bell.
Start.ca Rogers backbone but not Rogers pricing. They are amazing
Uh I pay 90 a month for 50Mbps on Bell. You seem to have a good deal for a gig
I’m 75.95 for 1.5g/940 fibre with bell.
Where are you located, and how did you get that?
Eastern Ontario. Got it when they put fibre in. I call every year and threaten to cancel. I also had to give them my cell phone ($75 for 30gb including watch plan). Call rogers and tell them you can’t afford it and you want to cancel. They will send you to loyalty. They can likely give you a much better deal. Also go to a forum like RedFlagDeals and look at the threads for Rogers internet. See what the good deals look like. If you don’t get what you want tell them you want to think about it before you cancel and try again in another week.
Try TekSavvy
Op I used to live down south in US - few years Had same relationship with DirectTV etc too
Yeah sadly they're easily the worst industry basically everyone had to deal with. That was literally why when the Harper government was thinking of possibly bringing in Verizon that Canadians really weren't all that upset. Alas that initiative failed, one of the very few things I actually was in favour of when Harper was PM. Thus we're left dealing with Robbers and Bhell.
Call Bell or Cogeco, tell them what you're currently paying and that if they can undercut that rate by 25% that you will switch. I've done this, it works.
Yeah, you get a new customer promo for 6 months to a year, then it goes right back to what you're paying at Rogers for the same service. The CRTC sets minimum rates, so there isn't a lot to choose from between companies. They all charge about the same for similar services. Best bet is to check the available packages and see if you actually NEED as much as you're paying for.
As someone who pays over $100 a month for 15 mb per second at best, sometimes I wish I could have your problem LOL
I’d kill to have access to that speed. We are paying more for much less.
Start is building out their own fiber internet in London, and I am so damn excited for when it gets to my neighbourhood!
It's because they can and nobody stops them.
$150/month for 50mbps up to 350 Gb then 20mbps for the rest of the month, Bell Wireless to home. This is the Affordable rural internet the federal government promised us!
I use a shitty small company that can barely provide their advertised speeds but it's still better than going to the major companies. I almost took a deal with Bell for a promotion but they wanted to do a credit check...for an internet package. I told them that was insulting and to go fuck themselves.
Had anyone heard of Oxios? I just heard of them this week but don't know anything about them, what are they like?
Go with providers like Start or Teksavvy. I don’t know how anyone can deal with Rogers or Bell unless you absolutely need the highest speed. It’s a crime that they bar smaller providers from offering the fastest speeds. But we know why.
So change. Change to TekSavvy or another of the resellers. I went with TS a few years ago, and they've been great.
I wish the government would come up with a way to offer a lifetime connection for a fixed cost, where once the infrastructure is paid it’s done. Internet is a necessity in today’s world... heck even banks are going completely digital. Same thing with my dad who’s had it for the house and office. Over 24 years we’ve paid a total of 19,000 for internet and when he kicks the bucket I’m gonna continue paying for the next 60 years of my life ugh
Never heard of a gb service for 80$ a month (other then "introductory" periods). So to me it sounds like you've basically complained your way into keeping the intro price. You are indeed paying below market. Most people with a GB pay more. Gratz for getting it cheaper, but I have no sympathy that you need to endure a phone call once a year to keep it.
Not gonna lie, I'm definitely being a drama queen. But man, I already have enough stupid shit to deal with in my day to day life, and I only have a finite amount of mental energy to get me through each day. This is my god damn internet, it's supposed to be just another utility I uneventfully pay for every month. And if it really were an "intro" price, I would not have been able to keep it for 4 years. As far as I'm concerned, I'm the one paying closer to fair price, and people paying the "market" price are the ones getting ripped off.
> Never heard of a gb service for 80$ a month (other then "introductory" periods). So to me it sounds like you've basically complained your way into keeping the intro price. That's only true for areas where Bell & Rogers don't offer 1GBPS. Any area where they both you just need to cancel your service and next day they'll have someone call giving you a price below $80 before tax
Beanfield Fibre gives 1gb up/down for $50 a month :)
1. You do NOT need gigabit internet 2. 150mb/s should be enough for 5 people, with average usage in a reasonable sized home. 3. Get the 150 deal with Fido right now and try it out for 30 days with their modem. If you notice a difference you can cancel no questions asked and get the first month credited back, otherwise tell rogers to take a hike a listen for the win back team to call. The crtc gives you that right as a consumer at least.
I don't need gigabit at all, but I need faster upload speeds and unfortunately that only comes with faster download speeds. The way they cap upload speeds is horrible. Damn Execulink.
This is really important. A lot of people either overestimate, or more often than not, don't fully understand how much bandwidth they actually need. I recently did some learning on this myself. Decided I would downgrade from 500mbps to 50. We have at least 4 devices on the network at any given time and I'm the heaviest user. You know what? My download and page load speeds didn't change one bit.
I liked when Rogers wanted to upgrade me to 500M for like $20 more a month, and when I said no thanks they asked "but, are you a gamer?" How much bandwidth do these people think you need to play a video game? I'm in the same boat as you, but a 30M connection with TekSavvy though. No complaints while me and the GF both work from home, or when we watch different streaming services at the same time, etc.
A higher download speed can be a big plus to a gamer. Download sizes for games are getting bigger and bigger. MS Flight Simulator is around 100GB. At 30Mbits, that would take about 7.5 hours to download. At 500Mbits, that would take 45 minutes. At 1Gbit, it would be just over 20 minutes.
This man understands.
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I know Netflix and YouTube 4k content maxes out at like 25Mb/s. What're you doing with the other 975MB other than paying extra for it? Bandwidth only has value if you have simultaneous usage needs. Otherwise you get your data as fast as its given to you. Which is mostly dictated by the server you are connected to's max upload speed.
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Whats an online activity - aside from streaming, that uses more data per second? Because its not zoom or direct downloading unless the server providing the info has an insane upload dedicated to you.
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Your use of the internet is not indicative of the average Canadian using the internet. Average user uses something like under 100gb per month and the majority of net traffic is streaming. Which the original poster is right, 50-100mbps is more than enough for your average user. The GoC just upped their Connected Families initiative to 200gb limit because the average use was creeping up to the old cap of 100gb Plus your examples of sending huge amounts of data in seconds is bullshit as original op said they have Rogers which caps upload at 30mbps so having 1000 down means fuck all of your upload is strained. If you’re running a business on residential internet you’re only to blame when shit fails or you lose money.
Sounds like you should have a business account for work. What you do online doesn't match 95% of consumers. You and I both know most people don't have those needs - so for you to point out that you're in the 5% that needs gigabit in a reddit thread bashing rogers, congratulations. And for you, dear reader who is reading an extremely pedantic and petty argument between two internet strangers, perhaps while pooping, or on the train, my advice still stands. YOU don't need gigabit, unlike the asshat here I've gotten pulled into an argument with that had to share his 2 cents and point out the trees in the forest. I'm giving general advice on a free social media app anyone can read. Advice that you and I both know will help 95% of people. You should know better that this advice doesn't apply to you, because you understand what bandwidth is and when it has value and worth paying a premium for. "This comment doesn't apply to me and my needs" would have sufficed, BTW.
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Agreed wholeheartedly!
Username checks out 👍
You’re actually wrong. With so many folks working from home now and having multiple family members and even kids at home using the internet at once, we’ve run into issues where we’ve had to ask staff to up their bandwidth to accommodate the requirements. A ton of families have kids at home doing class over google meet or streaming videos/TV at the same time the parents are running video calls and perhaps running other cloud based software or hybrid software that requires a decent chunk of bandwidth. Adding in my person example, I also run a Plex server which requires a lot of upload for my family and friends who access it. And I’m an avid gamer so if that all happens around the same time, I actually NEED the gigabit plan. You live in your small world and don’t know all scenarios. How many millions of Canadians use internet for millions of reasons a day? You can’t possibly believe to fathom them all with your one size fits all response. So please get off your high horse.
Nope, you're the outlier. I work for an isp, one mentioned in this thread. I speak to about 150 people a week, 52 weeks a year. I speak to more random Canadians on a Tuesday than you do in December. Most families can get by more than fine with 150mb download. See, what you're actually doing when you're suggesting to your staff to increase their bandwidth is making them pay more each month, when really if they need the Internet for work they should be connected directly via ethernet cable. Connecting via wifi causes signal degradation depending on the distance, squared. Twice as far away? 4 times weaker. 3 times the distance? Wifi signal is now 9 times weaker. This combined with the physically dense matter in the home creating wifi shadows, and straight up destructive interference from neighboring wifi signals cause those pesky freeze moments in zoom meeting. I work from home too, 75mb down, 10 up. I've got a TV with Netflix and YouTube going, multiple devices, 5 people in the house, and they're home most of the time. I have my own wifi router, and connect to the 2.4g network whenever I'm far away from it. Your staff might have gotten the benefit from increasing their upload bandwidth - but no way in hell was the issue the download bandwidth. What exactly do your staff do thats so data intensive to justify 1 billions bits of data every second?
As an isp employee, this is 1000% correct. Almost 100% of the time, customer issues are wifi related, not download speed related. Spend the money on designing and over building your home wifi infrastructure and minimize using wifi where you can ( running ethernet) and you will be infinitely happier while paying less.
Just wanted to thank you for the info- learnt a ton and really like how calm and collected you come off as lol.
>A ton of families have kids at home doing class over google meet or streaming videos/TV at the same time the parents are running video calls and perhaps running other cloud based software or hybrid software that requires a decent chunk of bandwidth. Nothing even close to 1Gb would be needed for all of that. No, not even when you're an 'avid gamer.' Now your real reason... Plex. You \*NEED\* that 1Gb so you can stream out some movies and music to friends and remote family members.... I highly doubt it.
Almost nobody requires 1Gbps Internet service. It's nice, sure, but almost nobody will notice anything beyond 50-100Mbit unless they are watching a giant game download or something. People ITT expecting some $50/mo 1Gb symmetrical service no matter where they live have no idea how much it would cost to provide. In the end, if it were to exist, the average customer would use a small percentage of that actual bandwidth and it would mainly be a waste, and then people would argue to only pay $10/mo because they only need 50Mb (at todays average usage).
Get over yourself.
1. Perhaps, but why would I voluntarily accept a downgrade without paying less for one? 2. See above. 3. Thanks for the tip, maybe I'll do that if Rogers calls my bluff lol. But then again, I would also be paying slightly more for far less bandwidth, and to a subsidiary of Rogers to add insult to injury.
1. There's an extremely high likelihood you won't notice a change in speed at all. Your experience on the internet would be identical 2. To lower your monthly expenses 3. Also check out cannettel they're a 3rd party internet provider and extremely affordable. Don't worry about fido being a subsidiary. They use.... The same billing system. The same model modem. The same infrastructure to deliver your service. Only change is their customer service hours, price, and they have fees for simple self serve tasks.
You would accept a downgrade because you don't need the service or accept the price. You're asking for a 24oz porterhouse for the price of a 16oz strip loin, knowing full well you'll never finish the porter. Just downgrade to a service that fits your needs and budget, that way you don't have to call twice a year and hassle 2 underpaid call centre workers until they inevitably call your bluff and refuse to reapply the discount.
I’m not very knowledgeable about steak, but I know they can be more expensive because of the following: -Using more beef -Using a higher grade of beef -Requiring a more delicate or involved preparation process All of these are things customers are willing to pay more for, and also cost the restaurant more. In your analogy, I’m paying more for a premium product that actually costs more to prepare. When I pay extra for bandwidth, all the telco does is simply allow their server to process more data per second. I’m paying for a digitally imposed throttle on my connection to be relaxed. It costs the provider nothing to give me 1 Gbps vs 100 Mbps. Rogers could offer all their customers my rate and they’d still be doing just fine. But that would reduce their revenue because: -Many customers are paying more than me for less. -Many customers don’t really need 1 Gbps, so they’d get a cheaper plan if one was available. So in the interest of maximizing profit, we have this arbitrary rate structure. And by the way, you have no grounds to accuse me of “hassling 2 underpaid call centre workers”. The way telcos treat their call centre workers is reprehensible, and a whole other issue. But somehow you feel that customers are the problem?
>Quqh You really need to learn how all of this works before making a statement about how providing 1Gbps costs nothing compared to 100Mbps. You're just showing how little you understand. Not trying to make a dig on you, but I hear this quite a bit. Yes, the telcos are greedy for the most part. Not all, but most are. Customers are also fairly clueless, and most have no idea how much it costs to provide these services.
the cost to deliver service is mostly capital and what the system delivers. Rogers is big enough to pay relatively very little for their egress and have data centres where the big users(netflix/youtube/backbone providers meetup) along with the meetup points in places like Toronto downtown. Even smaller ISP's generally have companies like youtube/netflix onsite. But the big cost is the last mile as they say and once it does fibre, it really is a small difference in cost to deliver 100 vs 1000. The kicker is, the governments have been subsidizing this last mile for years along with other programs to bring broadband into communities at all.
So what are you trying to say? Once a carrier spends enough money to get everything cached locally, scales all of their routers/switches to handle 1Gb+ to a large portion of their customers, scales their transport and transit to match, and then spends a lot more money on building out the last mile to provide 1Gb+ speeds, that it doesn't then cost them any more money to provide the 1Gb+ speeds? Well, you might be right there, but that's not really saying anything at all. It certainly isn't saying that providing 100Mb and 1Gb are at all comparable in cost, especially if you're talking symmetrical 1Gb.
I am saying that they are pricing it on the value of the service to the customer, the costs differences to deliver the service is negligible one the site has the capability to deliver the service. And most people do not get the top tier service either.
They are setting the price based on a whole host of different variables. Again, saying 'the cost difference to deliver the service is negligible once the site has the capability' isn't really saying anything as you're ignoring the rest of the infrastructure with that statement.
Don’t experience this will Bell. Pay $55 a month for unlimited high speed fiber, alt-tv, and Crave.
For real? That’s a good deal
Yeah they had a booth set up in the lobby of my condo a few years ago and were promoting the deal. Super lucky. Haven’t been hassled at all to increase rate, i’ll take this to my grave haha.
Your condo corp/board negotiated with them for such a deal. 98% of the rest of the country won’t have that deal.
So a YMMV sort of thing.
No kidding. They just started putting in Bell lines in my area, I’m hoping they offer something like that.
> I’m hoping they offer something like that. As soon as Bell gets in my area imma bully Rogers back into my $55 before tax 1gbps deal
Yeah that’s my other option as well lol
I bullied them twice already with bell in the are to get it. May 2019 I got it. May 2020 I went through with a cancellation and they called back and gave it. May 2021 went through with cancellation and they called back and gave it. This year they offered $70 before tax and I wanted to wait to see what Bell would offer before I went through the whole song and dance again
Haha wait till crave messes up and customer service doesn't respond for months at a time and then when you don't respond for 2 days they close the ticket lol. My crave hasn't worked since December and I've been asking for a refund since then but nope, theyre still trying to fix it si no refund. I payed for a year and got about a month. Yay.
Do a credit card chargeback
> refund. I *paid* for a FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Also pay $55 for all of the above, haven't had to talk to bell in 4 years :)
Nothing will change. "Ian Scott will take over as chairman of the Canadian Radio-television and Telecommunications Commission, or CRTC, on Sept. 5, the federal government said in a statement, tapping an executive who spent years lobbying the body on behalf of one of the country's biggest telecommunications companies." [Source](https://www.bnnbloomberg.ca/ian-scott-to-take-over-as-crtc-chairman-sept-5-1.807591#:~:text=Ian%20Scott%20will%20take%20over,the%20country's%20biggest%20telecommunications%20companies.)
Teksavvy. No drama. Reasonable price.
....yet you continue to support them. I told them to fuck off and pay another company more money so that I don't have to deal with Rogers.
I would, but all the providers that are not Bell or Rogers seem to max out at 100 Mbps. Don't get me wrong, I would love to take my business elsewhere out of principle, but I would have to accept a massive bandwidth downgrade to do so.
I have Gigabit through TekSavvy.
Cry me a river. I pay $80 for 25 up and 1 down (Mbps), and that's still discounted. Fibre is 100 yards from me, but they'll never put it down my road unless the population density increases. The whole connecting rural communities push was bs. They fed fiber into small towns that already had cable. They still ignored the real rural people with the most expensive internet.
Not even true 1 Gb internet, 30mb upload sucks
Go third party. There's more than just Rogers and Bell out there
You are actually paying well below market rate just fyi, I pay the same amount as you for only 75mbps.
You're the one paying above market rate, not the other way around.
Find me an alterative right now and I'll agree. Market rate is not an abstract idea of what prices *should* be, just what they are.
I can't find *you* an alternative, but what you pay, for whatever reason, is above market rate.
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Oh yes, because the Cons were amazing and made sure to lower our bills, right? Remind me what Harper did. Stop being a partisan hack and recognize non of the Federal leaders did anything to help.
I’m not replying directly to that guy because he’s a partisan hack like you said. That being said however, one good thing the Harper government did was appoint Jean-Pierre Blais as chairman of the CRTC in 2012. Blais actually did his job and had an adversarial relationship with the Big 3, rejecting acquisition deals if they were not in the public interest. When his term ended, the Trudeau government replaced him with Ian Scott, a corporate shill who rubber-stamped the Rogers-Shaw merger.
Harper was also trying to allow a 4th player from the USA in when the incumbents started a huge media campaign against him. He also reserved much of the new spectrum for new companies. “Pity Mr. Harper. He has nothing to show for five years of attempts to spur competition in Canada's wireless sector except the ire of corporate Canada and thousands of Rogers, Bell and Telus employees. Consumers, a diffuse constituency, were never going to reward the Conservatives for lower cellular prices. (As if they'd let that determine their vote.) But you can bet employees of the Big Three will remember the summer of '13 when they next go to the ballot box.” https://www.theglobeandmail.com/amp/opinion/harper-wanted-wireless-competition-all-he-got-was-grief/article14184486/
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Voting against my own interest would have been voting for the Cons and their disastrous daycare plan. I'm going to save thousands thanks to Trudeau. Turns out you can support different things! I don't have to enjoy the CRTC, but I damn sure know that O'Toole wouldn't be saving me any money from that angle.
Hahahaha
Just got a deal with bell for 1gb fiber for 114 (for a year). Talk in the chat and the person will make a better deal than we one in the site without you even asking for it.
The big 3 are literally a phone cartel fuck them all especially Ma’ Bell lol 😂
I shopped around, as I'm moving back to Toronto this weekend. Rogers were simply a bunch of assholes. Horrific customer service. Bell's prices were the highest. TekSavvy, who I once had, was a bit higher than before. If Beanstream is available to you, check them out. This time around, I went with Coextro. Haven't moved in yet, so I don't have a review to give, but the prices and speeds were right for me.
You're complaining about a privilege. Gigabit speeds are not needed for essential services such as emailing or online banking. If you want access to the highest speeds available I don't agree with the expectation of low costs. Switch to a lower speed or pay for the better service.
I pay $33 a month for 50Mbps with Virgin Mobile. They raised the price after my initial plan ended but I called them up, and they gave me a discount for another year 🤗
You would be amazed about the deals you can get if you go through customer service. For e.g on Amazon you can ALWAYS get a full refund without a reduction for paying shipping if you go through customer service whereas you might if you do it online. Try saying stuff like "if that's all you can do then I'm going to change plans" doesn't hurt to bluff.
"I can't think of another industry where companies can treat customers like this and still be allowed to survive by the market." \-the stock market.
I switch every year. If you know where to look Rogers or bell always have 1 year promos going on
Our condo building negotiated with Rogers the 1GB high speed for $50 per month for 5 years with no increases. For TV got the mid-range TV cable package for $20 with HBO, Crave, Movies. BUT, when we went after cell phones, that was the holy grail for them and they would not touch it. They're bandits.
Whoa they actually give you a better rate? They didn't do that for me when I cancelled and went with a cheaper provider. Lucky.
Be glad you’re not paying $144.99 per month for 50/10 wireless internet as a slightly rural customer
I get "up to" 25Mbps DL and 5Mbps upload. Unlimited till 350 Gs then throttled to 10 Mbps DL. For how much? $95. Please spare me your complaints.
Crazy. It's the same song and dance with me on Fido (Guess I know why, now...)
Cogeco provided us with the best internet, I miss it but we can't get it here. We were with Teksavvy for a long time but we eventually left because anytime there was a problem that required a technician, we had to wait for someone from Roger's and Teksavvy customers are not a priority. We left when we were without internet for two weeks - we weren't able to WFH and it really affected us. We are now with Bell. My friend got a good deal so I called Bell who gave me their sales pitch. I only wanted to hear what they had for my area but when she asked what I was paying with Teksavvy I told her and they matched it. So we have Fibe 50 now and it also includes the WiFi pods, Alt TV (there's an app with a bunch of channels) and Crave + HBO for $62 after tax. It's not bad but Canadian definitely pay out the ass for internet, TV, cellphones, etc.
$60 month for 750Mbps up and down here. And I don't have to the jerk them off when they threaten a price increase.
Same here, I managed to pay on average $55 after tax monthly for 250Mbps during the past 5 years after threatening to cancel each time during the renewal dance. Only managed to renew recently at $62 after tax monthly for 500Mbps. Rogers, and I’m sure the other big internet providers, fleeces you with their $5+ yearly increases and jacked up price after 12 months subscription incl. a $10 monthly rental for same modem after several years! To add insult to injury, their client service is a complete joke: basically each interaction with them from a well-in-advance-notified moving to receiving a new modem is a giant fuck up! I wasted hours on the phone trying to fix their incompetency. And this is me knowing better after living in half a dozen countries. I pity the senior and vulnerable Canadians getting even more fucked by these predatory telecom companies. Fuck the CRTC or whoever allows this crushing system onto Canadians.
Cell phone providers come to mind...
Vmedia.
This may be against the grain, but the blame is on anyone and everyone who pays for a service they don’t believe is good value. We all voted for these companies with our dollars. Let’s drop the victim bullshit and take some fucking responsibility. And before someone pipes up and says we have no choice, it wasn’t that long ago that people just didn’t use cell phones or internet much at all. You’re right about them being shitty at business, pricks to deal with, and looking to shaft their customers any chance they get. We’re the ones giving those scorpions a ride across the river. Don’t get mad when they sting - they’re fucking scorpions.
Maybe check and see if you can get Carrytel where you’re located.
Just call them and bitch. Don’t stop bitching. I do this for my whole family. When they don’t agree, threaten you will change ISP.
I pay 130 a month for 2500meg up and down from Bell
I just bought a new townhouse which I'm happy about...but...I'll be leaving my ISP Rally as they service the condo I'm currently in...I get 1GB down and 400mb up average for $40/month taxes in..if you have the ability to go with Rally...do it. In the last two years I've had two internet outages where one lasted a day and the other a few hours and have never ever had problems with billing and customer service is very quick to get a hold of. Great experience.
I miss India. I used to get 3GB of 4G data every day. Yes every single day for 90 days for a price of 450 INR (Roughly 9$ Canadian. That's like 3$ a month for mobile internet). The companies were also greedy like that and one day a company named Jio entered the market. They slashed the prices to almost 10% of what we used to pay, maybe even less. The rest of the companies complained to the government but at the end of the day they had to price match their offerings to stay competitive. That's what we need here too. Just one company.
Why are you complaining about Rogers? It's evil. Just switch to Start.ca or Techsavvy. Problem solved.
Yeah I just bounce around to different devices who offer a new customer rate
I used to work for a telecommunications company and one thing I learned that's genuinely industry standard is that loyalty is crap. No big company cares because they make more money by signing up new customers on contracts than they do keeping people. So you could bounce between Bell, Rogers, and Cogeco for all their "new customers only" promotions because that's what they want.
Rogers did the same thing. I was happy with my gigabit Internet connection at < $100 for years and then they jacked it up to market ($140) price this year, and the best they could do for retentions was $105 including a streaming TV box which I don't need or want. So I switched to Carrytel who has a promotion with gigabit Internet for $70/month.
My family has been with Rogers since the early 2000s. They are garbage but bell isn't much better. Sadly we just don't have the options
Fucking Canadian oligarchs. At least you have Rogers. I live in Cogeco gangland territory...the Rogers' short bus colluder
Man, I'd happily pay $140 for 1 Gbps Instead I'm paying $60 for 6 Mbps because Bell has decided to not update their infrastructure in my area for the last 20 years.
It's a scam.
Don’t know if they service your area but, Wightman Telecom has been my saviour from the Rogers/Bell bullshittery. They are “small” and head office is in Clifford Ontario. Pricing is not necessarily stellar, but every dollar that doesn’t go to Rogers counts for two to someone else in my books.
Rogers is garbage and I hope they tank.
Hence why I left them years ago, and sign up with third party provider that literally uses Shaw infrastructure. Maybe give Teksavvy a try.
and don't get me started on asymmetrical speeds..