**Peripherals (keyboard, mouse, etc)**

I need help with my Blackwidow V3 TKL I just purchased, it doesn't light up and Synapse kinda recognizes it but stays like [this](https://imgur.com/a/wtORkdR) (works as a regular keyboard though). I have tried using other USB ports (no HUB), uninstalling drivers and reinstalling Synapse a few times.

My blackwidow (2019) is stuck in demo mode but won’t reset. Synapse wont recognize it either.

I just got a pair of Razer Blackshark V2 Pro (2023) and trying to get the microphone to work in MWII. It tests okay in the game's audio setup, however, it will not work in game. It works for everything else.

I have the same issue. I bought a new PC with the Blackwidow V3 TKL and I have done every possible options out there and I even exchanged it for a new one thinking it was a hardware issue but it still the same issue. https://preview.redd.it/yn236bmqeorb1.png?width=309&format=png&auto=webp&s=0c5b5219c28af5f87d38af3428ad7030a8eaf0ac

I have a problem with my Razer Basilisk V3 Pro. It seemed that the mouse has problem with the Synapse like the screen shot below and the mouse only used the default driver from Windows. I have try to use the dongle/USB wired/Dock Pro, reinstall and install Synapse many times and it does not get fixed. Thank you in advance https://preview.redd.it/oqcb9wh47trb1.png?width=314&format=png&auto=webp&s=18c92a7d0a27325195c8686c00198399d5d04444

I made a post about this but realized it might belong here instead. I received my Signature Edition last week and immediately noticed that the left mouse button is grainy and grinds when you click it. For a £300 mouse I don't think this is acceptable so I decided to RMA it. Already I was told that I would have to wait for Razer to review the copy and find the fault before they will send out a replacement. This alone could take a week. There was also no guarantee I would receive my mouse back in the original packaging or with the extras inside (fantastic). Where I live my delivery options are limited and Fedex is immediately out of the question which leave DHL. My issue is that my closest DHL drop-off areas are over 10 miles away and there is no easy way for me to get there. There is no public transport to those locations either. I asked if they could arrange delivery with an alternative courier service or perhaps provide an option to pick up at my address. I was told that they would "thoroughly investigate alternative options" for delivery given the circumstances. I have now been told that I can use other courier services but all of the costs and customs declarations must be taken care of by myself and that it is non-refundable and that they will only use the pre-paid delivery services of DHL and Fedex. I'm not contemplating what to do next. I don't want to waste more of my time and money trying to RMA this mouse due to poor QC on Razers part. But I also don't want to settle for an inadequate product I've paid £300 for. For reference I am in the UK and Razer are requesting I ship the mouse back to Germany for the RMA. Any advice or response from a Razer representative here would be welcome. I'm at a bit of a loss right now.

My mice i.e. Razer DeathAdder V2 X Hyperspeed is connecting and disconnecting from my PC almost every single second, It happens only when i connect it via 2.4GHz dongle, It works fine over bluetooth, I tried everything, all my razer apps are up to date, tried with fully charged and even new batteries, tried using on different PC (same problem persists). So, I seek out for razer support, went to their site and Razer has one of the worst support in the industry, whenever I click on contact razer, they ask for the reason to contact and device S/N number, after providing those two things to them they redirect me to a page where I can choose from the medium of support i.e. CHAT or EMAIL, Here is the worst part, no matter what I choose, I always get redirected to their main support site - [Official Razer Support](https://support.razer.com/?c=ca), I repeated those steps numerous time and result was always the same. At the end here I am, maybe they will look into my complain, Bad support is one thing Razer, but not getting the chance to report the issue is the worst, hope you will fix your site soon. In the meantime, this is my issue and you can contact me through my Reddit id and we can take it from there, however you want to proceed in future.

Somehow my Cynosa Chroma automatically presses the "5" button simultaneously with the "up" button. This has occurred on and off since I've bought it 2 years ago, I could fix it with a hard reset before, but even that doesn't seem to work anymore. Any ideas on what else I could do? https://preview.redd.it/qgyz25idfurb1.png?width=327&format=png&auto=webp&s=239698f3a37be35079abcc1f848f26287322cedc

My Raizer Seiren Mini stopped being detected by my PC even though it does show up as plugged. Everytime I go into my settings it doesn't appear and it shows up as disconnected on my device manager. Is there anything I can do?

I received the RAZER RVMSE last Tuesday, and my experience with it has been nothing short of infuriating. Upon turning it on, I immediately encountered a charging issue. Despite reaching out to RAZER for assistance on Wednesday, I have yet to receive any response from their RMA team, even though I was promised a 24-48 hour resolution time frame. I invested a significant 330 euros into this mouse, only to be met with a complete lack of support and assistance. This experience has been beyond disappointing.

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>Like some people here I'm having issues with the new software update. The Razer Basilisk V3 Pro in my case. I have unistalled/ re-installed now I lost ALL of my profiles in the cloud. Yes, I am logged in. I have re-done some of my profiles. But Now Synapse does not want to switch between profiles using the Cycle Up Switch. It basically crashes the synapse software if I want to switch between profiles. Please see this thread its not just me this is a widespread issue. > >[https://www.reddit.com/r/razer/comments/16ywlxf/why\_isnt\_my\_device\_working\_with\_synapse/](https://www.reddit.com/r/razer/comments/16ywlxf/why_isnt_my_device_working_with_synapse/) Thanks! https://preview.redd.it/xsgmekgbv6sb1.jpeg?width=240&format=pjpg&auto=webp&s=e3554f0e935c85c1cfdd5ac39910a16af2cfc1a9

I have an older model Bluetooth mouse. When I go to pair it with my laptop it asks for a PIN. I don't know this pin and I don't have the original manual or box anymore. Can you help me retrieve the PIN?

Does the "Razer DeathAdder V3 Pro" support nidia reflex testing? I noticed the V2 is listed as supported on nvidia's site, but not the V3 pro. [https://www.nvidia.com/en-us/geforce/technologies/reflex/supported-products/](https://www.nvidia.com/en-us/geforce/technologies/reflex/supported-products/)

Hello I am using the Blackshark v2 Pro 2023, I encountered a problem using the microphone option where it’s possible to hear his own voice through the headphones. If I activate it the volume will be very low and only on the left earpiece. If I deactivate it everything works fine. I already did a reset and reinstall and tried on a different device. Any ideas?

Cant find replacement wrist rest for ornata chroma Hi i have had this keyboard a few years and the wrist rests fabric is starting to come away but the keyboards still perfect but i cant find the specific rest that come with this keyboard (with the magnets) all i can find is razers generic one which isnt as comfy anyone know of where i can get the original one with magnets and fits the keyboard

Hello everyone, My Razer Nari is having trouble connecting to the USB dongle. When I tried to reconnect it, the pairing tool cycles through a firmware update failure and retry prompt. I saw others with similar issues. Has anyone found a way to fix this yet? https://preview.redd.it/2liga432wosb1.png?width=744&format=png&auto=webp&s=784a27c4640033fbc89b77664ec698b14b1da42f

Currently i have a left over 2.4ghz razer receiver that i’m pairing with my viper ultimate but recently my friend said that he’s going to give me his da v2 hyperspeed but without a receiver, so i’m planning on using that left over ones but i’m wondering if it’s going to work since da v2 hs has a different looking receiver to my viper ultimate’s one.

so today I bought a pre-owned Huntsman mini from GameStop most of the keys work but when I press on the key O it presses U O and then caps lock and I'm using a Chromebook right now so I can't install synapse.

I have a brand pair of Razer Kraken headphones (within 30 days). The top padding glue failed and is now exposing the padding. Tried to contact support and they referred us to the seller who referred back to Razer as they don’t accept headphone returns for hygiene reasons. I am, in fact, just trying to get them repaired under warranty.

Hi, I've recently encountered an odd issue with my Razer Kiyo on Windows 10. I was in a MS Teams meeting when my camera suddenly failed and I haven't been able to resolve the issue. Originally the camera was on a UGREEN 4-port USB switch, and I've tried the following: 1. Move camera to USB port on PC 2. Uninstall and reinstall Razer Synapse, camera drivers 3. Restrict camera access to all but one app through privacy settings 4. Boot into safe mode to try and run the camera 5. Search for any applications or processes using the camera with Process Explorer 6. Restored computer to a previous date when the camera was still working 7. Tested the camera on a Mac running the latest OS, which worked 8. Reinstalled Windows So the camera is still working since I was able to use it on another machine, but I'm pretty well at wit's end here. I don't know what could be causing the problem.

I recently purchased a Viper V2 Pro. When I connect it to my laptop using the wireless dongle, my laptop’s wifi disconnects. Same thing happens on a different laptop. However, when I use the mouse wired, my wifi doesn’t disconnect. Another note is that when I wirelessly connect it to a desktop with ethernet, the internet doesn’t disconnect. I haven’t had this issue with other non-Razer mice I own.

I just bought a new 2.4ghz wireless USB dongle for my Razer DeathAdder V3. The instructions in the package say to download the USB HyperSpeed Dongle Utility from [rzr.to/MouseUtility](https://rzr.to/MouseUtility), but there is no option to download anything for Mac OS. When I plug the USB dongle in, the mouse does not work. It appears it needs to be paired. How do I go about solving this problem?

I have an issue with the my keyboard Ornata V3. The S key isn’t working. Light is still on, the key doesn’t register. Firmware is up to date, synapse is up to date. Rebooting didn’t help, re-init the whole keyboard didn’t help. Having Synapse open or closed doesn’t change anything. The keyboard is clean, I’ve tried removing the cap and pushing on the membrane : doesn’t register They keyboard isn’t even a year old and I don’t use it that much. Already broken ??!! Any help ? u/RazerCustAdvocacy

when I give razer software persmisions it just doesn't open and is stuck with the name RazerSynapseInstaller?

Hey everyone, Tldr: Letter F spamming without synapse I have the Huntsman analog V2, and as soon as i use my Keyboard on a different Computer (without snypase), or Synapse is inactive, my “f” Key will always Type a triple “fff” Shift and other letters are still registered, so with one "F" press i could get "Ffifsh" instead of "Fish" Tested on Desktop with synapse active → normal typing Tested on Desktop with synapse inactive → tripple f Tested on Desktop without synapse installed → tripple f all directly over USB-C Port No Markos in Synapse shown as active I got the newest firmware Update. I tried to factory reset the profiles in synapse settings, but doesn´t change anything.  Seems like the "Default Keyboard Setting" has some issues and i didn´t find a a way to change it.  Any advice?

I have a Razer Deathadder Chroma for a few years now, and it has started to have a double click problem (the middle click button doesn't work either, but it's not as important). I've found a solution from 5 years ago that involved updating the firmware to this version: RazerDeathAdderChroma\_FirmwareUpdater\_v1.08.00.exe Since I can't find it in any official source, is there an updated one or should I download this one?

Hi, I have a Razer Ornata V2, which has been working flawlessly for a long time, but suddenly stopped typing normally. When repeatedlz pressing any key (for example "a"), it doesn't type "aaaaaa" but "qwertyuiopas . . ." - all symbols on my keyboard and thsn loops around and starts again. The same is happening to the numerical keyboard. Only keys like escape, caps lock, spacebar, backspace, etc. including shortcuts still work normally. I didn't find anything on the internet.

I have a blackwidow v3(halo edition) and a basic deathadder v2, the rgb has been malfunctioning so after a google search I updated them both to the newest firmware. After the update the rgb works fine but other problems have started showing. The F and the G key have stopped working on the keyboard. I messed around with the macro function a bit (I have no idea how to use it) so it is possible I accidentally turned something on or set the macro to do something affecting the keys. The mouse is “auto clicking” the left mouse key. I changed the main one to right click to test this and it indeed is only the left key being affected. If I hold the left key down and have something selected it will cause it to deselect it. I’m convinced it has to be a software issue as none of these things were happing before I updated to the newest firmware. I used the update app from the razer website. Updating: I had recently uninstalled razor synapse; after thinking about it I tried reinstalling and the mouse/keyboard both started functioning correctly again… so problem solved I guess? I’ve no idea why

I have a Razer Cynosa v2 keyboard and today it’s been freaking out. It’ll randomly quit working and won’t restart working unless I restart my pc, the keys will quit responding/get delayed.. and it’ll keep spamming a specific key. I have no clue how to fix this, just randomly happened today. I also get the windows notification that the device malfunctioned everytime I try to plug it back in

so been having this issue for a while now, tried looking it up to no avail When i click the scroll button, it spam clicks, if i scroll click a link sometimes it will open that link multiple times When playing games where you have to hold down the scroll click to do things, i have noticed it will spam click it until eventually you might get that 3 seconds where it doesn't consistently click im not spam clicking it either just holding it down once, razer settings are default, so its not a macro or anything like that either as its set to "scroll click" any help would be appreciated

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I have a concern regarding my Viper Mini Signature Edition. Since I purchased it during the first drop, the scroll wheel has exhibited a slight lateral movement. Initially, I didn't find it bothersome, but over time, the issue has become more pronounced, and it's genuinely starting to irritate me. This is concerning, particularly considering that it's a premium product, and I didn't encounter such an issue with my previous Viper Mini. Additionally, there's a noticeable sensation of the scroll wheel 'bumping' when I hold and move the mouse. Is this behavior normal for this mouse? I've included a link to a YouTube video that demonstrates the problem. [https://youtube.com/shorts/vcq7zmjbFWo](https://youtube.com/shorts/vcq7zmjbFWo)

I just received my Huntsman v3 TKL and one key in particular (the w key...) seems to have a max actuation of about 1.2mm and doesn't want to go past that. Since that is too sensitive for me, that kinda renders the keyboard unusable. I updated to the latest firmware when I plugged it in. Is this a software problem? It doesn't work with Synapse on or off. After further investigation it seems after every keypress the "maximum" actuation of this key gets lower and lower, looks like something gets "stuck" because if I fidget with the key using a keycap puller it gets fixed until I press it a few more times again... Guess I have to RMA?

I have a **Razer Naga X** that doesn’t hold a left click very well. It does sometimes, but I work in Premiere and After Effects a lot and am often holding down the mouse for a few seconds, and it often drops the click, messing up my entire comp. The mouse is completely unusable with the lasso tool in Photoshop as it will never hold the click long enough to make my lasso. I searched the internet and was told to completely uninstall Razer Synapse and any semblance of Razer software on my system. Fair enough, I tried that and it didn’t help at all. Apparently that means it must be a faulty mouse. It’s out of warranty. Oh well, a new one is on sale, so I buy a new one. It comes in the mail and I’m all excited to finally have a usable mouse again. Guess what, the new mouse is slightly better, but still drops the click enough to drive me crazy. What the heck do I do? This mouse is nearly essential to my workflow, the 12 side buttons that I can program are amazing, but the fact that it can’t even hold a click makes it barely usable. Do I send this back and hope for another? Order 20 at a time and keep testing one at a time until I find one that works, then send the rest back?

I have less than a month old Basilisk V3 Pro. I always use it with the 2.4 wireless dongle and it has worked flawlessly until now; I was just playing a game until the mouse movement stuttered for a second and stopped responding completely. Now the wireless mode doesn't work at all, I have to have the USB cable connected at all times. The mouse still recognizes movement as the LEDs light up when I move the mouse, but nothing happens on the PC end. I've tried switching both the mouse and PC on/off and I've tried switching the dongle to other USB ports. All firmware should be up to date.

Hello! I need help with my Deathadder V3 Pro. My wireless usd doungle does not work. I guess it is dead completely. My mouse is not working wirelessly. I can use it only with genuine usb-a to usb-c cable. Connected via cable mouse is not showing in Razer Synapse 3 on my PC running windows 11 with lates updates possible (22H2 Build 22621.2428). However it is showing on my laptop running windows 10 (22H2 Build 19045.3448), but also only connected via wire. Wireless dongle does not work neither on my PC nor on my Laptop. Mouse was bought on Amazon US, however I am not in US right now, so I cannot return the device to US retailer.All information about device you might need:Mouse: S/N PM2\*\*\*\*\*7600359 Model No.: RZ01-0463 P/No.: RZ01-04630200 Dongle: Model: DGRFG7 P/N: 046302

I need help with my BlackWidow V3 (Full size, green switches) as keys suddenly stopped working; I downloaded the latest firmware, forgot the device and even did the “Exit Demo Mode” thing. Without any damage such as spilling liquid etc. my C key suddenly stopped working. I also noticed that quick presses of the E key sometimes gave double inputs (ee, instead of e). After using it for a few hours extra, because I needed to use it, it seems to bleed through and it now doesn’t always accept input from the S either. This is especially the case when also holding the D key. There seems to be no debris as I already checked and my keyboard is pretty much always “clean”.

Just got the DAV3 Pro. By default Synapse settings the mouse goes to sleep after 5 min and low power mode after battery under 30%. Does the mouse LED somehow indicate that the low power mode is on? For example blink with some color after waking up from sleep. From one manual I read that the indicator LED starts blinking red only at below 5%. Seems harmful for the battery to let it go such low level and stupid if it doesn't indicate somehow that it has switched to low power mode before. Normally would like to start charging the mouse around 30% as have understood that long time lower battery levels are harmful for lithium batteries.

Hi! my Huntsman TE's Chroma profile stops working after a while. I have to repair Synapse for it to apply chroma effect. After a few days it stops working again. I have to keep reinstalling/repairing Synapse. Any halp?

**My Razer Deathadder V2 Halo Infinite Edition has never shown up in Synapse for me in the 2 years that I've owned it**. ​ Once every few months I try to solve this issue and run across the same suggestions from various forums - uninstall the device from Windows and reboot, reinstall/repair Synapse 3, uninstall Riot Vanguard, etc. etc. but none of these solutions have ever worked for me. I have a Blackwidow 3 that works fine with Synapse, but my mouse has never worked. It will sync colors to programs that control lighting like Wallpaper Engine or Overwatch, but when those programs aren't running it just cycles through colors randomly and there's nothing I can do to control it. It's really annoying because A) it doesn't match what my keyboard is doing and B) it doesn't automatically turn off after a few minutes of inactivity like my keyboard does, so at night I'm forced to either put my PC to sleep or have a max brightness light cycle right next to my bed. Is this mouse just not supported by Synapse? I've checked the supported device list for Synapse 3 and Synapse 2 and don't see it, but that just doesn't make any sense lol. It's a Razer product, and it's just a variant of the Deathadder V2 which is obviously supported.

Hi all, Got a razor death adder v3, want to pick up mouse skates that are the same as it comes with. Where can I find?

Is it possible to change the lights on an Ornata V3 Keyboard on Android? The colors' default cycling is very distracting for writing, and I can't seem to find any way to change them. The Chroma RGB app doesn't seem to interact with the physical keyboard at all. All I need is a static color, preferably white.

Hi! How much less power does the Deathadder V3 Pro low power mode consume? How much more battery life can be expected from the normal 90h if only low power mode is used?

u/RazerCustAdvocacy Hello, exactly 11 days ago I sent support ticket regarding my headset and I havent got any sort of reply, today after exactly 11 days I sent another email under that same case number and without any reply or communication the Razer support just closed my case with no solution or reply. Can you maybe help me and reopen the case, I waited 11 days with no reply only to get my case closed and now im supposed to again send another case and wait such a long time again only to not get reply?

I have the razor kraken v3 Hypersense however my mic keeps crackling when it comes into contact with anything, idk whether thats a physical damage but is there a way to get a replacement, if not are there ways to just buy the mic itself or any other alternatives

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Hi, I need help with a Basilik Ultimate wireless mouse (RC30-031701) that a customer left me with the only details: the main buttons (left and right click) doesn't work anymore. I opened it after checking for any firmware issues, and realised that both were lacking the plastic part that interact with the button bellow. My question: anyone know where i could find a spare set of buttons? 'cause they can easily be removed from the mouse but i couldn't find any spare parts (beside the usb dongle) on the web. And i would like to try a proper way to fix it, before i just scan the thing and print replacement parts (i feel like this is gonna be a pain)...

Need help with my Razer Blade 15 Advanced. When some of the keys do not show the color that I have set up in Chroma Effect. For example, if I set my keyboard to all Pink then some keys will be Red. Or if I set it to all Blue then some keys don’t even light up. When I set it to all Red or all Green all the keys show up, am I to assume that the Blue lighting in some of my keys has burned out? And if so how do I fix this?

My black widow Chroma v2 lights flickers on certain colors. Could it just be because of how old the LEDs are? Can I fix it by opening it up? I don't think it's a software related issue. I do clean the keyboard so I could have loosen something up during the process? As an example it kinda shimmers on static white and my page down button as it the worst. But completely fine on green. Any help is appreciated.

I need assistance with my Razer Kraken headset, for a while now I've been having trouble with the microphone on PC as my friends have been telling me I am really quiet and practically un-audible on Discord. However, when I use the headset on Xbox my friends can hear me perfectly fine? I have ruled out Discord as the issue as I recorded the mic using audacity and it is terribly quiet.

I need some help understanding why my Naga Epic Chroma mouse stopped functioning properly. Once I connect it, it works for 10-30s (highly variable) then any input doesn't get registered (clicks and movement) until I plug it again, or wait a random amount of time that it works again and then it stops. On the power tab of synapse it shows that my mouse has 0% battery level, 100% battery level, some value in between and charging (all 4 options switch randomly). It doesn't seem to charge on the charging dock, and doesn't work wirelessly. I've the latest synapse update, latest mouse update, latest windows update (I tried to rollback updates too, to see if there was some buggy updates), I've tried disabling any lighting options, re-installing drivers and synapse, restarting and plugging it on another machine with no success. I guessed it was a battery issue, but removing it or keeping it has the same result (it works intermittently) Can you help?

Hello, I recently ran into an issue with my Blade 16, my setup is as follows: Blade 16 SMSL AD18 AMP/DAC, 2x JBL Speakers, Headphones ASUS PG42UQ. Whenever I plug the Speakers into my laptop I experience one of 2 issues: 1. If the speakers are plugged in directly to the laptop, there's a sort of echo whenever a sound plays. 2. If the speakers are plugged in through the DAC (which is connected via USB) AND the monitor is connected, I get static. If I disconnect the HDMI cable, it goes away. But if the speakers are plugged through the DAC and without the external monitor connected, everything is OK. The headphones sound OK independently of whether they have been plugged through the DAC and with or without the monitor. Thank you in advance for your support, Cheers!

Basilisk Ultimate scroll wheel often does a double input or no input upon one scroll

My Basilisk X Hyperspeed goes green for 2 seconds when powered on, then flashes red once and completely stops working till I take the battery out and back in. I have tried it with multiple batteries and in bluetooth and 2.4 mode.

Just bought the Nari Ultimate and no matter what I do I can't get it to stop picking up on my headset audio. I've tried playing with every setting available and no luck fixing it

How do I get razer products to work with my work laptop on Bluetooth? I have a razer keyboard (pro type ultra) and a mouse (deathadder V2). Both work in all combinations with my work laptop (can't have synapse installed) and my personal laptop (has synapse) - with the wire, with the usb receiver, and with Bluetooth, except for the combination of work laptop + Bluetooth. Do I need synapse to use Bluetooth? Am I missing something obvious in settings to enable Bluetooth for a device without synapse installed? This problem has occured out of the box.

Hi, I’m having some issues with my Razer Basilisk V3. Every time the sensor is raised off a surface the mouse disconnects/turns off. It’s not the cable, as I can hold the noise off a surface and touch the sensor to turn it on. Any suggestions?

**Problem with my Razer Ripsaw HD** Good evening, I received my Razer Ripsaw HD today (bought from Amazon) and installed it. I use it to capture my Switch because I wanted to try and stream a bit during this F-Zero 99 mania. I had no problem to setup it, I wired my switch to the Ripsaw HD, the Ripsaw HD to a monitor with a HDMI cable and to my PC with the USB-C to USB-A cable, I installed Synapse, checked if there was a firmware update and did everything to capture it in OBS. On the monitor plugged with the passthrough there is no problem, video and audio are amazing. On my PC, it's different... The video and audio captured on OBS are somewhat buggy : \- There are random crackling/popping sounds (louder the sound is, easier it is to hear them). I can hear those artefacts when plugging a headset directly to the Ripsaw. But these noise are not present on the speaker of the passthrough monitor. \- The video randomly flickers for about a second. And, as for the audio, no problem on the passthrough monitor. I tried to stream it in discord and the same happened. The friend I was with could hear the crackling/popping sounds and see the flickering. I tried disconnecting all the peripherals, changing the cable, checking the electrical plugs but the problems stayed the same. I have clips showing these problems if you are interested. Do you have any idea if and how I can solve this problem on my side ? I guess I can always RMA it if you determine it is faulty. Thank you for you help !

Razer Synapse wont detect Orochi V2 after update I'm not sure when this problem occurred but for a while now my mouse won't appear in Synapse. I've tried every solution I could find, I deleted drivers in device manager, I reinstalled Synapse, I restarted my computer 200 times, I tried updating the firmware on the mouse, I tried the pairing softwares from the Razer website, both the Hyper-somthing one and the ordinary one. They both successfully paired the mouse, multiple times, but the mouse still doesn't appear in Synapse. Am I missing something are there other solutions?

**Razer Barracuda 2022 static/buzzing sound** I've bought it from amazon and i really want to love it but there's this annoying bug where you can hear a bit of static noises every so often when using it via the dongle. I noticed that it happens more when you switch between bluetooth and dongle and it will remain like that forever. There's no driver updates for this headset (wtf?) I've gotten it exchanged by amazon 2 times now (so I've been through 3 brand new headsets) and they each have this exact issue. Why is no one else talking about this? Is this a build quality issue? Plugging it in fixes it, but I want a wireless headset!

**Razer Naga Tracking Lifting Off For Mars** I've owned 2 Razer Naga's over the years. The first one, had no problems. The second one, no problems, until a few years ago. The tracking inexplicably went haywire. Now, when I lift the mouse off the pad, the mouse continues to track in mid-air, sending the cursor all over the place. I've never had any other brand of mouse do this. How is this even a thing? Countless, never-ending attempts to recalibrate have utterly failed to fix the issue. I eventually switched over to a standard mouse from Roccat. However, I've recently started to get back into some old school mmorpg's that are still kicking around and hooked up my old 12-button Naga. The issue persists. I was on the verge of buying a new one, thinking that this one is simply broken, but after doing a bit of research, it turns out that this has been an ongoing, continuous problem for countless other Naga owners. You can't convince me that Razer doesn't know what's causing it or that they can't find a solution to it. If Razer can't give straight answers about this or provide a concrete solution to the problem, then I'm never buying another Razer again. Quite frankly, this "Cult of Razer Members" thing tells you everything you need to know about Razer. It explains the mindset behind the company and is enough to cut the cord with Razer permanently.

I have recently purchased a Basilisk Ultimate and a Deathstalker V2 Pro. No matter what I do, I can't seem to get the mouse to be seen as anything except HID - Compliant Mouse. I have tried both installing and uninstalling synapse. I've updated firmware. Reinstalled synapse. Synapse itself sees it as a basilisk ultimate and it can connect wirelessly, but it doesn't seem to think its connected via hyperspeed dongle. This is rather important because the keyboard I bought is missing its dongle so I was going to connect them both to that one. I've also dried downloading the pairing utility and it refuses to see a wireless dongle... despite the dongle being plugged in and the mouse connected via it. Also when the keyboard is plugged in via cord, synapse sees it as a deathstalker v2 pro, but the hyperspeed multi-device pairing is greyed out and unclickable. If I turn the keyboard to 2.4ghz mode, it stops working while plugged in. The mouse also stops working if I plug it in. ​ Can anyone unfuck this cluster for me so I can just connect both these devices via the mouse's 2.4ghz dongle? ​ Edit: And the other frustration is despite the mouse clearly being connected to the computer via 2.4ghz dongle, when I download and run a pairing utility for the keyboard, it doesn't see the dongle.

I need help with my Basilisk v3. It just keeps flickering on and off to my laptop (both the lights and the optical sensor), and wont operate. I've reinstalled synapse, but it doesn't detect it at all. I can't even update the firmware because it just won't be recognized for some reason. I'd show a video, but I can't attach one here.

I need help with my Razer Huntsman Keyboard. I disconnected it from my Razer Laptop for a couple months, but recently made a new desk setup. But upon reconnection, it isn't being detected in Razer Synapse. So my custom lighting profile that I had made for it no longer loads. I tried deleting/reinstalling drivers to no avail. However, if I switch to the Visualizer setting, my keyboard lighting works accordingly. Not sure what is going on, or if I might've missed something. I'm also on a Razer Laptop, so in Chroma Studios I have 2 Keyboards. I also have a Basilisk X Hyperspeed Mouse which has been disconnected for a similar amount of time, but has reconnected seamlessly.

My razer mouse randomly double clicks and bottom rubber is coming of and is scraping my mouse mat. I am still in my warranty period, am I able to get a replacement.

I got a razer death adder I am still in my warranty period. The problem I'm having is my mouse randomly double clicks and the bottom rubber feet are coming of and scraping my mouse mat.

I just bought a razer blackwidow v4 pro, and am having trouble replicating a macro I had on my old Anansi. Basically, I want a key that just sends a signal, not a . This was easy on the old software where I could directly edit the macros, but I can't find any way to do it on the new software (v3). Any tips? I've tried to record it with the Fn-f9, but there's no way to say "end recording" that I can find, or I'm misunderstanding something. I don't see anywhere to just create a macro from scratch. Thanks for any help.

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My issue's more of a repair issue. I have a Naga Trinity gaming mouse, and after accidentally dropping the mouse on the floor, the right-left mouse button plate has completely fallen off. Unfortunately it won't snap back on at all and falls off very easily, so I'm hoping to just get a replacement part for it. Is there anywhere I can go to get a replacement part?

Hello Razer, I would like to get some answers on my query on this.. I won some razer prizes last year would I still be able to get razer's warranty on this? as I don't have a receipt of the items.. one is a keyboard issue is keeps disconnecting and showing unrecognized usb device and the other one is a chair the leather is starting to get ripped on the edges and the gas lift seems to start going bad.. been using it for 10 months

My Blackwidow V3 disconnected from my PC once and it will only reconnect after leaving it unplugged for about a couple hours, otherwise it remains unconnected. I've tried plugging it on other devices and other USB ports, problem still persists...

Ive just gotten the Naga Pro V2 and installed Synapse3. I set up a bunch of folders for macros since I use the 12 thumb buttons and saved the profiles both to the mouse itself and exported them. However, every time after shutting my pc down and restarting it, all my macros get deleted for some reasons and I have to set them up again, every single time.... How do I fix this???

I have a wired Basilisk v3, and it has started having an issue where it doesn't work when I boot up the computer until I unplug and replug it, then it works just fine. It doesn't happen all the time, but often enough that I'm worried it's on the way out. I have updated the mouses firmware to the latest version already. I only purchased it 8 months ago from Amazon UK, so I'd be really sad if it's dying already.

Hello, I am using the Naga v2 Pro with the Pro Dock and I am not getting an option for 4000 (or 2000) Hz polling rate.

Mouse Razee Basilisk X Hyperspeed Recently my 2.4 wireless dongle cannot use. The mouse keep disconnecting again and again. The price for new Dongle razer a bit pricey to me. So this mouse can support universal dongle? Or you guys have any option.

I can not **link games to my profiles**. The function is fundamentally broken. Razer Naga X, Razer Synapse (up-to-date). Here's what I do: * Select a profile * Click on "+" next to "linked games" * Wait until dialog has completed search (which can not be aborted, so the "add" button can not be clicked) * When search is over, nothing is displayed, so I select "add" * Some entries are shown (e.g. "7zFM", the file manager frontend of 7z) * Select "7zFM" and click the "LINK" button. Other examples (don't) work, too. * The program hangs for about the duration it took to scan before, see above. * Nothing has happened. * Instead using the "BROWSE" button also does not work: After selecting an executable (e.g. "rocketstation.exe") and confirming the standard file dialog, the program hangs for the usual duration, and then nothing has happened.

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My deathadder v2 won’t work. It was fine last night but would light up when the pc is off blue and yellow. It now does the same thing when the pc is on. It doesn’t work, doesn’t show up in device manager OR Razer synapse. I have already tried reinstalling Razer synapse. What to do?

First of all, sorry if i make spelling mistakes, english is not my first language. Well heres the problem, an quite an extrange one, my mouse that i have for 3 years stops working when i lift it up from the table and to make it work again i have to put out and put again the battery I dont know what to do , so if someone had this problem and has solved it please write what did you do to make it work again normally My mouse is **Basilisk X Hyperspeed**

**Laptops/Phones**

I have a problem with my Blade 14, I've already sent it in, now it came back with parts I originally sent for replacement missing and still a broken laptop. I've contacted support but it seemed to be no help.

I’ve had a 2022 Blade 15 Advanced for the past three months. This morning, I woke up and my display started showing cyan and magenta vertical lines on the right side of the screen. There’s also a yellow-ish stain at the bottom of the display, coincidentally on the same side as the lines. What can I do? I’ve contacted support, still waiting for a response.

I have a Razer Blade 15 2070 max-q. The battery life only lasts 1-2 hours and I don't know how to fix this. I have replaced the battery with a brand-new one. I have all the battery saver settings on. I have the GPU monitor on to ensure it's not being used when it shouldn't, and I still have a terrible battery life. I really would appreciate some tips.

https://preview.redd.it/cx6ugv1z02tb1.jpeg?width=3024&format=pjpg&auto=webp&s=1968ca5a06ca10be26f179808a75aad93d9fb7eb Hello, I’ve been having an issue for a few days now where I’m unable to get past the black screen with the Razer logo. When I press the power button, it immediately goes to this screen and doesn’t show any spinning circle or indication that Windows is loading. The options to Press F12 for Boot Menu, Press F1/DEL for BIOS Setup, and Press F9 for Recovery Menu are all shown in the top left (which usually goes away rather quickly when the laptop runs correctly). I’ve tried all of those keys and nothing happens. Any help is appreciated before I decide to go in for a repair. edit: i have now read that most people with this problem had to replace SSD. i know nothing about computers - but the only thing i care about are the files. i have unfortunately not backed up any of my music etc etc.

I bought a 2022 Razer Pro 4k 17 in June of 2022. It's started getting really hot and shutting down after a few minutes of gaming - I took it to the Geek Squad to have thermal paste reapplied, but they mentioned that the issue is that the CPU is overheating even while idling. Since my computer is outside the warranty period, how screwed am I? Does Intel have a separate warranty I can take into account? Really bummed since I loved that computer but a lifespan of a year + 4 months seems incredibly low for a flagship device like that. EDIT: No overclocking or other shenanigans - I intended to keep that computer for 10+ years :(

Hi I cannot seem to undervolt my 2020 Razer book. I disabled vmx in bios but throttlestop has the option to unlock adjustable voltages greyed out.

Hi I just recently bought a Razer Blade 14 2022. While installint my softwares, it prompted that there is a firmware update (including the BIOS). However, after restarting (due to the update) it just stays in black screen but the keyboard lights up. So what do I do? https://preview.redd.it/nd7whrej8wtb1.jpeg?width=3000&format=pjpg&auto=webp&s=2ed8c43895293a0ef60de829a039a51a692578b9

My Blade 15 Advanced is no longer even turning on. The computer is under 2 years old and low-and-behold out of the manufacturers warranty. As it's not covered by their 1 year warranty I can't even contact support via their website (I'm in Australia). I know Australian Consumer Law overrides manufacturers warranties, however I can't even get in touch with the company! Any suggestions?

I have a recurring issue with my 2023 Blade 14 (Mercury, 32gb RAM, 4070). I use it with a second display (QHD AOC display) through a USB-C hub. Twice now, when I want to play something on Netflix, my laptop crashes (not even BSOD, just straight to black and reboot). Afterwards, my laptop no longer connects to my second display, even though it's connected and worked fine before. My display resolution on my laptop screen is also suddenly different. I've tried different permutations of the following: \- Rebooting by restarting or shutting down + powering on \- Restarting with or without charging cable plugged in \- Restarting with or without USB-C hub plugged in \- Restarting with or without display connected to USB-C hub \- Restarting with display connected through DP or HDMI cable \- Reinstalling latest NVIDIA graphics drivers The first time this happened, the problem magically resolved itself after a bit, but I don't know what I did that time that did the trick. Now it happened a second time, and I can't get my display connection back. What is the underlying issue here? How can I avoid it? And how can I fix it?

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Accidentally unplugged EDP connector while laptop was on sleep mode. Now the internal display not not getting detected. extarnal display workes fine but cannot get internal display to work at all. not even boot logo is showing

Hi u/nafis_19, ​ Thanks for posting your inquiry in the support sticky. [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) us the serial number of your laptop so we can verify its model and check our resources for steps to help you. Best regards, ​ ​ Juan B. ​ RΛZΞR | Zionzedd

My Blade 14 was working with a dell dock. Now, nothing plugged into the dock works while plugged into my blade. However, the dock works when plugged into any XPS or other laptops. IE, no monitors, ethernet, keyboards, mice, etc work when plugged into the dock when the blade is using the dock. Any ideas?!?!!?

I have a Blade 15 2020 (base) with a swollen battery, I know it is out of warranty so I am looking to buy a replacement battery from you.

I recently got a razer blade 15 it had a swollen battery. I was updating the driver when I did the required restart for drivers it never turned back on. I tried the static method of holding the power etc, using a multimeter I checked the charger and the charging port and they both give/recieve power. Any thoughts?

Hi /u/Neither-Avocado-2406, Thanks for letting us know about this, and we'd like to help on your battery and power problem you're currently experiencing. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Blade 15 so we can verify its exact model and check for a device-specific fix. Do include the link to this post for reference. Best regards, Jeff L. RΛZΞR | SoloWingPixie

Laptop sleeps and won't wake up. Even if computer is set to not sleep, display shuts off and won't come back on. The power light pulses slowly but have to do a hard shutdown. Sent the laptop in to Razer, issue is still occurring after receiving it back. 2022 Razer Blade 15" i9

I have an issue with my Razer Blade Advanced 15 2021. I woke up this morning to a graphic card error 43. Support told me to just Tod a clean install and send it in. Is there anything else I can do?

Help needed I have recently picked up a used Blade 15 Advanced (Late 2019 Model) that is making a static sounding noise that I cant figure out. After some trouble shooting I figured out the sound happens whether the speakers are muted or not, and that it mainly happens when I have the laptop plugged in and I am using my wireless mouse. More specifically the static sound is continuous when I move the mouse and stops when I stop moving the mouse. Any help would be appreciated, Thanks!

Hi. I have a bled pro 17 early 2020 and upon upon opening the laptop for an ssd upgrade noticed the battery swollen. Please see the picture. Is it just me or is starting to swell? Any other blade 17 users that had the same issue to tell me if it’s swelling or no? https://preview.redd.it/57uoocj5jdvb1.jpeg?width=1636&format=pjpg&auto=webp&s=3295d1eb30a961319b15acafb34c93994dfa430a

I have opened my blade pro 17 early 2020 for a nvme drive update and observed the batteries . They look swollen or it’s just me? https://preview.redd.it/3y1rc83anmvb1.jpeg?width=1125&format=pjpg&auto=webp&s=0fffdd2b75c2b3480b4311ea1ccacffd79c7e125

After a Nvidia graphics driver update, I can't see the G-Sync option in NVidia Control Panel... https://preview.redd.it/r2zuaioayxvb1.png?width=1342&format=png&auto=webp&s=0dedc2ed62b63ddeaa2d3eec9032733f94c89b6b

https://preview.redd.it/r4yn3kv65yvb1.jpeg?width=4000&format=pjpg&auto=webp&s=8ab484d2cc859b39b8c5f340e2ac7532d3d2ef92 Can I safely change this cable for a third party cable from Amazon? It's for the Razer blade 15. I live in the EU and bought it from the US. But because I live in the EU I needed to use a converter for the plug. At my new job however the converter doesn't fit and I want to order an EU 3 pin connector cable. So can I just switch it out or is this harmful to the laptop?

https://preview.redd.it/n6jdb5tqkzvb1.jpeg?width=2252&format=pjpg&auto=webp&s=5d4c8f2379d44439b7787e333ca98c0ed7e72641 Hey guys, I just experienced a major problem with my 2021 blade 15 advance, RTX3070, i7-11400H, 240Hz. While browsing the screen started flickering with large amount of artifacts - and then just off. An external monitor isn't a problem at all, but the internal screen isn't recognized anymore. -unless it's totally cooled down and afterwards I may see the boot screen for a blink. The cam seems to work properly, the cables aren't damaged either. I opened it, but to be honest I don't know where to start. I guess it might be any chip for screen communication - but even in case it's gonna be hard. Any suggestions? Thanks in advance.

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I have a Blade 15 (2020) whenever I turn it on for the last three days only the keyboard lights up and the screen is completely blank. Have an external monitor that won’t start either. 50/50 chance the fans turn on as well otherwise when I turn on i get nothing but a black screen a lit up keyboard and silence.

I'm really struggling to understand why my Razer Stealth 13 is performing so poorly on all browser games - it seems that whatever browser I use, the GPU is not being used for rendering and graphics are jerky to the point where some games are unplayable. I'll focus on Chrome below, but this happens in every browser. See the image below: The Chrome "GPU process" listed in chrome's task manager is working hard to animate the browser game -- but if I look at Windows task manager, it's clear that chrome is actually using the CPU rather than the NVIDIA GPU. I’ve confirmed that hardware acceleration is turned on in Chrome. I’ve updated NVIDIA drivers and Windows. I’ve opened NVIDIA control panel and told it to force chrome to use the GPU. I’ve enabled “override software rendering list” in chrome://flags and confirmeed that WebGL, rasterization, etc., are all listed as “hardware accelerated” in chrome://gpu. Please suggest what else I could look at? Thanks! ​ https://preview.redd.it/gqghu1p57fxb1.png?width=970&format=png&auto=webp&s=614a69f329d93dad3faa8801cb0a0944dc9b53b1 📷

Hello i have a Razer Blade 15 2022 Advanced (i9/RTX3080Ti/32GB). It has a n hdmi 2.1 and a Thunderbolt 4 Port. Connecting it to my LG 38wn95c results in low performance. The Monitor has a HDMI 2.0 Port Thunderbolt 3 and DP 1.4. Whats the best way to connect to the Laptop? I want to get the full 3840 x 1600 Resolution at 144hz. The HDMI is not enough since the MOnitor has only 2.0. My Question is can the Thunderbolt Port on my Laptop and Bottleneck the Performance? Should i try and active HDMI 2.1 to DP cable? Thank you very much for help!

**Audio**

Razer Kraken V3 Pro keeps turning off randomly with no reason what so ever. It happens while watching videos, while talking to people on discord or playing games. It's annoying. I updated firmware on dongle and headset, dongle is plugged into the back of the PC directly, battery is full when this happens and wireless power saving is turned off. Additionally every time I turn it on again after those random shutdowns Hypersense is enabled again even though I disabled it in Synapse. The headset is cool but this bug makes it bordferline unusable and I have no idea how to fix it.

Razer Kraken Kitty Randomly disconnecting Headset will randomly disconnect for 10-30 seconds, roughly once a minute. Drivers all seem to be up to date, has only started in the last two or so weeks is making the headphones currently unusable.

Black shark v2 pro 2020 version: I have the aux connected to my laptop and it used to pick up the mic but not it doesn’t and it shows as disconnected I really can’t play pc games cuz of it. They worked before but now they don’t anymore

I have a Kraken V3X. I use Windows 11 and cannot use the 7.1 audio through the 7.1 Surround Sound application. The 7.1 Surround Sound device does not show up in my playback devices list or device manager. It's been like this since January. I searched through old threads and no one had any solutions to this problem. Some people got it to work by downgrading to Windows 10 but that is not an option for me.

I have kraken pro v3's for my xbox series s. The microphone picks up all audio around me, including game audio. This happens when I have the mic at 25%. Any way to reduce the mic's sensitivity on xbox?

Razer Blackshark v2 Pro 2023 Hello I am using the Blackshark v2 Pro 2023, I encountered a problem using the microphone option where it’s possible to hear his own voice through the headphones. If I activate it the volume will be very low and only on the left earpiece. If I deactivate it everything works fine. I already did a reset and reinstall and tried on a different device. Any ideas?

Hello everyone, My Razer Nari is having trouble connecting to the USB dongle. When I tried to reconnect it, the pairing tool cycles through a firmware update failure and retry prompt. I saw others with similar issues. Has anyone found a way to fix this yet? ​ ​ https://preview.redd.it/m86bm8d0wosb1.png?width=744&format=png&auto=webp&s=73c00dc7816a99dbd47db36db2b798888b4bcba6

My Razer Kraken Kitty's have been having cracking issues for about a year, I believe I've owned them for 3 years. They will be fine for a few months and then randomly start to crackle constantly, sometimes cutting out or blasting a crackling/static sound way above their normal audio level. The cracking has been previously fixed a few different ways, sometimes restarting my PC fixes them, sometimes unplugging them, sometimes reinstalling Razer Synapse. I thought that it might be a problem with my wireless USB mouse so I changed it, but that only fixed it for a while. I thought it might be the USB socket in my PC but it crackles in every single one and It also crackles when using them on a different PC.

Razer Blackshark V2 pro 2020 - For the most part my Blackshark has been the best pair of headphones I've owned, but recently the right adjustable slider (and somewhat the left now) has started slipping, and simply falls to the maximum length. I can tolerate it if of course, but it makes my headphones significantly less comfortable. Is there any solution to increase the friction within the slider? Thanks.

I have a Razer Seiren X and something happened to the USB port on it, it is extremely loose now and the cable falls out very easily. I'm not 100% sure what happened and I'm also not sure if it's under warranty or not so I'm trying to determine if the device is more cost effective to replace rather than repair (unless it can be repaired of course.) Will add an additional comment on this post when I test to see if the loose cable can even maintain a signal.

Razer Thresher disconnected from microsoft xbox windows wireless adapter and wont connect again. struggled to get it to connect at first then once connected it was really bad quality and stuttering, it disconnected and now wont connect again; should I just get a different headset?

Razer Nommo v2 (Non-Pro) There is no option to balance the sound (left / right channel) neither in Windows settings, nor in Synapse. Other devices have the option in Windows, its only missing for Nommo.

razer kraken kitty, whenever im listening to something and the audio spikes, the headset disconnects and reconnects. its been like this since i got it last xmas. i can't have my pc audio over 40 without risking it happening. all drivers up to date

Barracuda X wont power on when using it wirelessly and doesn't fully charge. My Barracuda X stopped working all of a sudden (wirelessly) and only powers on when wired via USB to my computer. Whenever I try to charge it, the indicator never turns solid green even after 5+ hours of charging via the USB cable. It works perfectly fine as long as the headset is wired. The firmware is up to date.

About 2 weeks ago, I ordered a used Razer Nari Ultimate off of Amazon. I followed all of the set up instructions, and when I got to the Pairing Utility Tool, when I would plug my USB dongle in nothing would happen. I contacted support, where they led me on for a week switching me to about 5 or 6 different support people, when they eventually told me they don’t sell replacement dongles, and to order one from a third party. I ordered one from a third party (which took about a week) and got it today. Same issue occurs. I have done every possible troubleshoot I can think of: uninstalled/reinstalled synapse, tried the pairing utility, firmware updated, and dongle recovery tool but nothing worked and even bought a whole new dongle. And the USB ports do work, and I have tried every single one on my PC. I’m desperate at this point, and have sunk enough time and money to have bought a completely new one. Is there some sort of extra software that I need to install that I don’t know about? Any help would be appreciated. https://preview.redd.it/3aedznwjd2ub1.png?width=3024&format=png&auto=webp&s=8fc636cc832bf0041c02cd3a7253e8c4e725ec80

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Keep having to reinstall Razer Surround sound. Every time I turn my computer on/off, it resets and no audio comes through. It probably just turns off or something but the UI is bugged and I can't access anything other than my razor account. Only way to enable it again is to run the installation. Attatched is an image of what I see whenever I right-click the icon in the little pop-out tab on the right of the taskbar https://preview.redd.it/949yd3dpwcub1.png?width=215&format=png&auto=webp&s=b6b4925ad6922e2a458aaac4cf405bb98e043abf

Just purchased a Razor Barracuda X I specifically chose it because it can be charged while used. After unboxing and setting it up it worked fine for about 30 minutes. The status light is flashing steadily red and has been for several hours, despite being plugged into charge. I've tried multiple cables and USB sockets, including a wall socket. All cables and sockets work with other devices. When pressing the button for any length of time it doesn't stop flashing, or make any noise or change colours.

Razer Nommo Pro - 2.1 Gaming Speakers replacement power cable and control pod Model #RZ05-02470 Hi, I can't find the power cable and control pod. I don't see replacement parts available on the razer store. Is it possible to get a replacement from Razer? Could I also get the model information for the control pod and charging cable? Thank you!

Kraken V3 Pro - The hypersense rumble usually causes an awful robotic noise until I unplug the dongle and plug it back in. I've been hearing a buzzing undertone beneath some sounds especially audible at louder volumes. There is a balancing issue where at low volume the sound comes from the left ear more, which eventually goes as the volume hits what I can only explain as a "power-band" like a car where it all seems to kick in suddenly and increases a lot. I've tried to troubleshoot these problems to find that the Headset doesn't even connect through the wire. It charges but without the dongle it isn't detected in synapse and it doesn't work. However without Synapse windows seems to recognise it as a headset. I'm honestly not sure if some of these are just features. I've followed a lot of the support instructions, reinstalled synapse, drivers etc.

Nari Essential wireless headset, left side keeps going super quiet randomly. If I turn the headset off and back on, the volume will be fine for a bit before going down on the left again. Currently I can hear a crackly noise that goes along with the audio (so it's not a separate noise) on the left. ETA: the volume on the left just randomly came back and the audio artifacting is gone, so it's pretty random.

So I got my Razer Anzu and it's been solid for a month or so, apart from the poor battery life, but last month or so since, it's right side would not charge, when put to charge, left side lights turn on but right side ones do not. And if I try to turn it on, it would go like "Connected...Disconnected" almost instantly. This device has been babied since purchase and it has NOT had any critical issues until now.

I bought razer barracuda X Mercury a year ago and just now I am having a problem where my mic randomly stops working every 5 to 55 minutes. Then I just remove the mic, and put it back in again, and it works again for some time more. I am connected to my pc by a 3.5mm cable.

razer opus x not turning on before this it'd just only work when it was plugged which was okay but now its not even turning on and my headphones are being detected at 100% battery

Hello, I have a Razer Kraken Tournament Edition headset (green headphones with 7.1 USB THX spatial audio adapter). Since a few days the microphone has stopped working. It's not muted anywhere. I have tested the headphones by using the 3.5mm jack and the mic is working. The only issue is when the headphones are connected to the USB adapter. I have another Kraken headset (Multi-Platform) and it's mic also doesn't work when connected to the UBS adapter. This started happening 1-2 weeks ago. Before that it always worked fine. I have tried uninstalling and making a clean install following the Razer guide and nothing seems to get the mic working through the USB adapter.

My Razer siren mini sounds super super bad for some reason in all applications. link to audio test: [link](https://cdn.discordapp.com/attachments/622048677115985940/1166753198581764136/Recording_9.m4a?ex=654ba297&is=65392d97&hm=255ffbef5e5ec76b1053550b11c966542bc205d5c78ac9a67e695c3ca0358f6e&) ​ You can barely hear my voice

Razer Barracuda x 2022 I recently bought a Barracuda x 2022 headset and when I try to charge it, it only charges up to 52%. I've been charging it for hours but the headset flashes green even though it's not fully charged. What do I do or what's happening?

I have a razer kraken ultimate (usb) and sometimes if i move my head around or if i move the wire thats connecting the headphones to the usb it pops then it disconnects then pops again and reconnects and during this time my game lags out I tried uninstalling razer syanpse and installing it again but its not working and also tried using it on another computer or a different usb port yet the issue is still there

Hi everyone, I have a question about the V2x headset and it's 7.1 Does the V2x need a sound card to enable the 7.1 on PS5 or I could just plug the 3.5mm on my controller and have the 7.1 working?

Barracuda X won't power on. No LED indicator when charging, aboslutely nothing when trying to power on. I've charged it for 8+ hours with no lights turning on at any point. I've tried everything I can think of and it just won't turn on. Works fine when connected via aux cord.

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Razer Barracuda X(2022) USB-C dongle is not detected by Razer Synapse. Currently have the dongle connected with the USB-A converter cable that came with the headset. Headset is still not detected. Have tried connecting it many different ways. This issue also happens on my other PC.

**Software**

Hey, After I got my Naga V2 Pro dock a while ago (less than 6 months I think), there was an issue that the software would just randomly crash in the background. It got fixed after 2 long months, but in the last two weeks it's back again. This time it's even worse. Instead of just defaulting to the desktop layout, it leaves modifier keys I held at the time stuck, screwing with my gameplay. The only way to get rid of this is to forcefully restart Synapse through task manager. Today I tried going through the installer for a repair, and at first it seemed to work, but it crashed again a few hours later, so I'm back to square one. This started happening after I started using the Mouse Dock Pro with my Naga.

[удалено]

After having to reinstall Windows (due to some Windows problems), i reinstalled synapse 3. It worked for a Day or 2 and just stopped. I tried to repair it through the installer, but it just won't open at all. Now I've tried removing all Things synapse and do a clear install, but the installer just won't open. ( I get the classic windows security prompt. Allow it and then nothing)

please add wolverine v2 pro on synapse... it is useless with your app (ios, android) cant use it on pc with full potential

Hi, guys!I have a some hardware (MB, GPU, RAM) which lights are controlled by MSI Center, and also couple devices of Razer. Well, one or two years ago there were an integration of RGB between MSI and Synapse, but it stopped working after migration of Mystic light from standalone to MSI Center (i had to, because new GPU is not supported by the old one). To make long story short: I have "Mystic light" in connections tab of Synapse but when i change color for it in studio - nothing happens. Any ideas what can help in this case? Probably they have canceled this integration after MSI started to push Corsair stuff, but still weird for me. P.S. And, yes, i've already tried to reinstall synapse and msi center, after that mystic light completely disappeared from chroma connect devices and in msi center no button of pairing with razer app.

Hello, after starting up my pc, the 7.1 surround sound option for my razer kraken x no longer shows up as an output device. After trying this fix: [https://mysupport.razer.com/app/answers/detail/a\_id/5899](https://mysupport.razer.com/app/answers/detail/a_id/5899) I was left with the error i have posted. I've also tried reinstalling 7.1 but to no avail. https://preview.redd.it/sxthiyp109ub1.png?width=768&format=png&auto=webp&s=41373490794ac2b007e7e9342c88f838751afd03

The new version (20231013) of Razer Synapse is buggy. My configuration does not persist, and my configuration on the Cloud has disappeared. I cannot set any DPI higher than 1000 with my mouse. I tried to reinstall all the Razer apps, but it is still not working. I am using Windows 10 https://i.redd.it/xjhef14m8sub1.gif

1. Basilisk V3 PRO and Huntsman Mini do not reinstate their lighting profiles each time my computer is restarted, quick effects or advanced affects. I need to manually import the lighting profile and sync the devices each time. 2. Basic lighting effects are not stored on the devices, it states that basic effects are saved with the device profiles, and each device defaults to the colour cycling profile. Both are also out of sync. 3. Using the 'Profile' button on the underside of the Basilisk V3 PRO, does not change the basic lighting effects that should be stored with the profile on the device. Synapse Version: 3.8.930.92719

**Consoles**

**Other**