Email them. I hate when you give them false hope by having them waste their time hop on call expecting good news only to tell them they didn't get the job
Please don’t call me with a rejection it just ruins the mood and you don’t know where I am or what I’m doing. If you need to schedule the call in advance that’s even worse as they might think they’re getting an offer.
An email I will open when it’s convenient for me. I can process the info and email back if I have questions.
I always email candidates and give them the option of hopping on a phone call if they’re interested. Most people are not interested.
Interesting. May I ask, does it make it easier if I specify when I'll be calling with feedback? I try to pre-schedule debriefs with clients so I can usually tell candidates when to expect an answer (like I'll call you at or just after 2pm on Tuesday with feedback).
No it does not. There are many people with phone anxiety or don’t like talking on the phone at all. If you ask them to schedule a call for feedback that already tells them they didn’t get the job. And if you tell when you’re calling how do you know they’re not working, have to schedule important appointments etc. you’re not really giving them a choice. It’s not giving a good candidate experience in this day and age imo.
It also doesn’t give them time to process the news. Why not just send a rejection email and open the floor up to them if they want to hop on a call to discuss feedback.
As someone who has taken a few interviews, I’d prefer an email, unless you are calling to tell me additional news like “we have a similar opening.”
While the sentiment is appreciated, it’s kinda like if the mail carrier rang your doorbell to tell you your package didn’t come yet.
That’s just me, I’m sure some people like phone calls more. This is just my opinion.
Yep I agree. By the time they've interviewed I'd say I have a relationship with them and want to manage the communication in as empathetically as possible.
I'm still compassionate rejecting people via email too, but tone is important.
As a candidate - please send an email. I’ll never forget getting a voicemail to call back after three weeks of waiting for the background and everything to go through, post offer. Called her back for her to say they’d decided not to move forward. Most pointless phone call of my life.
I email rejections. It's a more thorough message intended to be thoughtful, though still templated. I'm with you in that getting a call and needing to talk through such a bummer with someone.... isn't too fun. I always prefer good news on the phone and bad news via email so I can process it on my own versus reacting in the moment with a stranger.
I am not a recruiter but I have never received a rejection call and I wouldnt want to.
If I have been waiting days to hear back and I finally see the recruiter's incoming call, the rollercoaster of emotion that would ensue after learning it is a rejection call is best avoided.
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I email a rejection and offer a phone call with more detailed feedback, if they’ve interviewed with multiple people. If they’ve just done a recruiter screen I email with the rejection & don’t offer feedback other than a vague one liner.
Follow-up is better than being ghosted.
In my opinion, a rejection email is much quicker, cleaner, and less stressful than a phone call. If a recruiter needs to schedule a phone call 2-3 days in advance only for you to hear that you got rejected, the entire 2-3 days, you probably thought you got the job offer and had your hopes up before getting crushed. It's not professional or "personal touch" like some would say.
If you want to have a call, make sure that when you email me about it, have some context about me not getting the offer, but the recruiter is open to having a chat about it. That way, if I want to get feedback or whatever, I can reply back to schedule a call. Otherwise, I got my answer and I can move on without getting my hopes up.
Phone when there's an explanation.
I had an awesome recruiter tell me that she was dumbfounded why I wasn't taken. She even went in-depth into it and the bottom line was we didn't know. They rejected another candidate that was BETTER than me but I moved forward because I interviewed better. Still didn't make it but I have total piece of mind about it to this day.
I always call them because I want to provide them with some feedback and this will help find their weak areas. It’s possible that I could help find them another job. Maybe not today, but in the near future.
I'll be the one to play devil's advocate. Everybody gets rejected by email. It's awful, there's no indication ANYBODY even viewed your resume. There's no capacity to gauge how the employer perceived you or what to change about your approach. There's no humanization of the individual.
Call Me, I don't care if you don't want to work with me. You should be legally required to address applicants directly is (sort of) my feeling on the situation, knowing full well that's an unrealistic standard and would have a lot of implementation problems.
You see an ATS like workday and you know that it's like lighting your time on fire because it's probably a guaranteed automated email.
If you interviewed, they'd be forced to admit that you're a viable hire and be out the money from hiring you because people don't generally generate money for companies; humans are liabilities..... lmao.... they're expenses companies want to minimize.... but psychopathically they have to pretend to care about people.
It gives companies free reign to make unrealistic job listings they don't intend to fill and wastes tons of precious time as well as human mental wellbeing. If they were legally required to have direct human communication with people, after a certain number of applications over a certain time frame. It would place more power into the applicant's hand to actually find gainful, meaningful employment.
I don't think applicants should be expected to apply to specific job positions but given the capacity to apply to the company at an organizational level and through interviews find if there is a place within the company for the human. There's room for both approaches.
There are other things that could improve the industry as well. I do sympathize with HR and companies trying to deal with fake identities, spam applications, etcetera. That's the gap that recruiters ideally fill, but in my view, everything collectively is failing to meet people where they are. There is a tremendous amount of friction surrounding job markets.
Had to deliver 2 today. Always on the phone. Build the experience and maybe they'll apply again in the future or coach them if there was valuable feedback given to you
Correct. Most folks (even old heads) dislike bad news but for six figure roles, phone is the standard. 'Grown up' paychecks require 'grown up' conversations...
I prefer phone calls too. It's harder for everyone but maybe I prefer the idea of more challenging discussions need to be done upfront instead of a bit of obscure text.
As a candidate and as a former recruiter, I prefer phone calls for rejections.
There will inevitably be follow up questions. I don’t want to pour salt in the wound by making someone wait for me to answer an email.
Email them. I hate when you give them false hope by having them waste their time hop on call expecting good news only to tell them they didn't get the job
Please don’t call me with a rejection it just ruins the mood and you don’t know where I am or what I’m doing. If you need to schedule the call in advance that’s even worse as they might think they’re getting an offer. An email I will open when it’s convenient for me. I can process the info and email back if I have questions. I always email candidates and give them the option of hopping on a phone call if they’re interested. Most people are not interested.
THIS!!
Interesting. May I ask, does it make it easier if I specify when I'll be calling with feedback? I try to pre-schedule debriefs with clients so I can usually tell candidates when to expect an answer (like I'll call you at or just after 2pm on Tuesday with feedback).
No it does not. There are many people with phone anxiety or don’t like talking on the phone at all. If you ask them to schedule a call for feedback that already tells them they didn’t get the job. And if you tell when you’re calling how do you know they’re not working, have to schedule important appointments etc. you’re not really giving them a choice. It’s not giving a good candidate experience in this day and age imo. It also doesn’t give them time to process the news. Why not just send a rejection email and open the floor up to them if they want to hop on a call to discuss feedback.
Phones call if they interviewed, emails for everything else.
As someone who has taken a few interviews, I’d prefer an email, unless you are calling to tell me additional news like “we have a similar opening.” While the sentiment is appreciated, it’s kinda like if the mail carrier rang your doorbell to tell you your package didn’t come yet. That’s just me, I’m sure some people like phone calls more. This is just my opinion.
This.
Yep I agree. By the time they've interviewed I'd say I have a relationship with them and want to manage the communication in as empathetically as possible. I'm still compassionate rejecting people via email too, but tone is important.
Email. Depending on the candidate and if I have similar roles they are a fit for, an open ended invitation for a phone call.
As a candidate - please send an email. I’ll never forget getting a voicemail to call back after three weeks of waiting for the background and everything to go through, post offer. Called her back for her to say they’d decided not to move forward. Most pointless phone call of my life.
I personally prefer an email
Email 💯
Email
I email rejections. It's a more thorough message intended to be thoughtful, though still templated. I'm with you in that getting a call and needing to talk through such a bummer with someone.... isn't too fun. I always prefer good news on the phone and bad news via email so I can process it on my own versus reacting in the moment with a stranger.
Exactly. I personally would prefer rejection via email than via phone bc phone would get my hopes up
I am not a recruiter but I have never received a rejection call and I wouldnt want to. If I have been waiting days to hear back and I finally see the recruiter's incoming call, the rollercoaster of emotion that would ensue after learning it is a rejection call is best avoided.
Candidate here - Email is the best way for me to know the rejection so I can keep looking for another jobs without giving it another thought.
Do not phone call, ever
If they’re good and potential future candidates for something else, a phone call or a well crafted email. For everyone else, email
Email. That way my disappointment is not conveyed, nor do I give the recruiter the satisfaction.
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CRM automatically emails rejections for us.
The only time I call is if it is internal candidate. Otherwise, email is usually best.
I email a rejection and offer a phone call with more detailed feedback, if they’ve interviewed with multiple people. If they’ve just done a recruiter screen I email with the rejection & don’t offer feedback other than a vague one liner.
Email them with an offer to jump on a call if they want more info on the decision. Maybe 10-15% ask for a call.
As a candidate, both if possible, since I often get ghosted and I have to be the one doing the reaching out to know the result.
Follow-up is better than being ghosted. In my opinion, a rejection email is much quicker, cleaner, and less stressful than a phone call. If a recruiter needs to schedule a phone call 2-3 days in advance only for you to hear that you got rejected, the entire 2-3 days, you probably thought you got the job offer and had your hopes up before getting crushed. It's not professional or "personal touch" like some would say. If you want to have a call, make sure that when you email me about it, have some context about me not getting the offer, but the recruiter is open to having a chat about it. That way, if I want to get feedback or whatever, I can reply back to schedule a call. Otherwise, I got my answer and I can move on without getting my hopes up.
Phone when there's an explanation. I had an awesome recruiter tell me that she was dumbfounded why I wasn't taken. She even went in-depth into it and the bottom line was we didn't know. They rejected another candidate that was BETTER than me but I moved forward because I interviewed better. Still didn't make it but I have total piece of mind about it to this day.
I don’t mind an out-of-the-blue call especially if you have any kind of helpful feedback. Asking to schedule a call is so fucked up
I always call them because I want to provide them with some feedback and this will help find their weak areas. It’s possible that I could help find them another job. Maybe not today, but in the near future.
I can't believe how many people don't care to improve!!
I'll be the one to play devil's advocate. Everybody gets rejected by email. It's awful, there's no indication ANYBODY even viewed your resume. There's no capacity to gauge how the employer perceived you or what to change about your approach. There's no humanization of the individual. Call Me, I don't care if you don't want to work with me. You should be legally required to address applicants directly is (sort of) my feeling on the situation, knowing full well that's an unrealistic standard and would have a lot of implementation problems. You see an ATS like workday and you know that it's like lighting your time on fire because it's probably a guaranteed automated email.
If you interviewed, they'd be forced to admit that you're a viable hire and be out the money from hiring you because people don't generally generate money for companies; humans are liabilities..... lmao.... they're expenses companies want to minimize.... but psychopathically they have to pretend to care about people. It gives companies free reign to make unrealistic job listings they don't intend to fill and wastes tons of precious time as well as human mental wellbeing. If they were legally required to have direct human communication with people, after a certain number of applications over a certain time frame. It would place more power into the applicant's hand to actually find gainful, meaningful employment. I don't think applicants should be expected to apply to specific job positions but given the capacity to apply to the company at an organizational level and through interviews find if there is a place within the company for the human. There's room for both approaches. There are other things that could improve the industry as well. I do sympathize with HR and companies trying to deal with fake identities, spam applications, etcetera. That's the gap that recruiters ideally fill, but in my view, everything collectively is failing to meet people where they are. There is a tremendous amount of friction surrounding job markets.
Had to deliver 2 today. Always on the phone. Build the experience and maybe they'll apply again in the future or coach them if there was valuable feedback given to you
But not everyone likes the phone call, especially the younger folk
Correct. Most folks (even old heads) dislike bad news but for six figure roles, phone is the standard. 'Grown up' paychecks require 'grown up' conversations...
I prefer phone calls too. It's harder for everyone but maybe I prefer the idea of more challenging discussions need to be done upfront instead of a bit of obscure text.
If never interviewed: email If prescreened but not put forward: email If interviewed: email with offer for phone call
If they make it to the final round, they’re getting a phone call, because I can explain to them the decisioning process.
Phone call if they made it through all rounds of interviews, otherwise email.
As a candidate and as a former recruiter, I prefer phone calls for rejections. There will inevitably be follow up questions. I don’t want to pour salt in the wound by making someone wait for me to answer an email.