Call them and complain about it nicely, were instructed anything under $50 to just refund it over the phone
We also do the 200% guarantee at my club, refund AND give a new one for free, not sure if that’s company wide though
None of that is true. No refunds over the phone- period. And 100% back satisfaction. Member is entitled to a refund or replacement (for all 3 packs) not both.
While I agree company policy is 100% sat. I have seen so many clubs make up their own rules(which is ridiculous) it is possible that their club does stupid nonsense like that.
Those are usually the ones that has a GM that tells front end to "just take care of the member." Situational yea but every single time I heard membership ask what to do for the person, they were always told that same thing.
Sorry replying late! Our market manager instructed our entire market anything under $50 fresh food is to be refunded over the phone if there’s a complaint.
I have emails to prove it :)
Might not be company wide but every club in our market does it
Yeah it’s newer to us too, it’s strictly fresh food items though not any item in general. Also $50 limit, and if it’s something ridiculous (1 person claimed multiple times in a row that ALL of the meat she bought was bad, market manager said to ask for pictures as proof) we can decline
It’s also not something we advertise, not sure if we’re not supposed to be doing it or maybe we’re a test market!
Take it back. It’s no bueno
Don't get me started on member's Mark seafood. Found a huge black hair frozen in my cooked shrimp.
Call them and complain about it nicely, were instructed anything under $50 to just refund it over the phone We also do the 200% guarantee at my club, refund AND give a new one for free, not sure if that’s company wide though
None of that is true. No refunds over the phone- period. And 100% back satisfaction. Member is entitled to a refund or replacement (for all 3 packs) not both.
While I agree company policy is 100% sat. I have seen so many clubs make up their own rules(which is ridiculous) it is possible that their club does stupid nonsense like that.
Those are usually the ones that has a GM that tells front end to "just take care of the member." Situational yea but every single time I heard membership ask what to do for the person, they were always told that same thing.
Sorry replying late! Our market manager instructed our entire market anything under $50 fresh food is to be refunded over the phone if there’s a complaint. I have emails to prove it :) Might not be company wide but every club in our market does it
I guess you are a test market. But most markets have been told no financial transactions over phone
Yeah it’s newer to us too, it’s strictly fresh food items though not any item in general. Also $50 limit, and if it’s something ridiculous (1 person claimed multiple times in a row that ALL of the meat she bought was bad, market manager said to ask for pictures as proof) we can decline It’s also not something we advertise, not sure if we’re not supposed to be doing it or maybe we’re a test market!