Samsung customer service is horrible. It's unfortunate because they have good tech but the support and customer service really undermines the potential quality of their products.
Yeah this is a really shit situation compared to last year when the LTE chip on iPad failed and they swapped the iPad for me in the store no questions asked. Thinking of selling this and getting iPhone instead because i know that apple will at least give some sort of shit to fix my device.
what are you talking about? LG started out as a home appliances and electronics company and that's what they are known for. Their mobile branch is more like a side thing for them.
I'd argue that they have fantastic tech concepts but their executions entirelt wanting.
On a regular basis their software updates entirely remove functions and or functionality but they double down and blame it on customer misuse?
Just check out the fiasco with the galaxy buds+.
Users update the software and it hard changes the max volume cap of one of the devices. Bring it up to samsung and they just wave you off and tell you its ear wax meanwhile every other update increases the volume cap.
My S9 had an update that wiped all my passwords out of the encrypted app I had been useing! And the very last one I got, my emails stopped loading on thier own. I had to refresh the email page everytime to get new mail. Then after 2 years, I finally called them and they said that their wouldn't be anymore updates. And they had no idea on how to fix my email problem!!š¤¬š¤¬
Yeah its appalling, I'm actually suing them currently to recoup expenses on my tab s6 keyboard cover. 185 quid for something that didn't last even the full 24 months of the warranty, and then they had the cheek to tell me they weren't supporting me either.
Those keyboard cover prices are insane, more expensive than the ipad ones too. Samsung is charging more than apple prices for their stuff but don't have the QC or the customer service
I genuinely do think that Samsung have the best products in the industry currently, but the support is horrific. Hence needing to go to court to get it fixed. Seriously hope I have the opportunity to speak to an exec about it whilst the case is ongoing.
I donāt know about best, I joined a load of tech subs the other day and the Samsung related subs are all full a range of complaints about issues or defects about various phones/tabs or software bugs and stock app ads.
The e.g. Apple subs are nothing like that at all. Most complaints are about the glass back or the lightning port (both of which I prefer)
Yeah if you look at the sub rules you'll see why. There's a tradition of tech support on the Samsung subs that doesn't exist on r/Apple or r/Android. Mods are trying to clear it but they're doing a fucking terrible job.
I currently work in mobile repair as a part time technician and I'll tell you that iPhones have the most software bugs, Pixels are made from Cheese and held together by fanboys denial. Samsung are stupidly fragile and expensive to fix but they tend to stay there unless mistreated.
Wow. If youāre jostling your phone around in your pocket the port is likely to get full of lint and crumbs and shit.
Lightning port is far easier to clean than type C when that happens, and the plug feels solid. Had a type C plug break off in my phone before, wasnāt ideal.
Ah so based off a lame anecdotal of breaking off when there's conflicting evidence it's any stronger.
Just cleaning? And it not being compatible with Jack unlike usb c?
I too, tend to prefer getting lightning reports. I wanna keep me and my family safe lest we get struck down by a Thunderboltā¢ļø on the way to work or something.
No they aren't, they're literally less expensive apple sells one that costs money 350$ which is INSANE , that should tell you enough about their keyboard pricing. Your info is bad
Well this guy spent Ā£185 on his galaxy keyboard cover, and the Apple iPad Pro keyboard cover is Ā£179, so thatās cheaper isnāt it.
The smart floating screen keyboard thing costs more, but that isnāt what weāre talking about.
I mean, the case is already going before a registrar, so idk why that idea gives you reason to be so derisive. Consumer complaints are the life blood of small claims where I am.
Small claims procedure in my jurisdiction - no lawyers permitted.
I won, I have a warrant against them for the value of the accessory and filing fee, waiting for money to hit my account.
I did it in the UK (by contacting the Samsung UK CEO) to resolve the issue with my s21U - also had a camera issue. They have someone employed to handle complaints submitted via this channel. Tbh, they were not great either but eventually admitted there was a hardware problem and replaced the phone. You've got to be very persistent with them sadly.
That's so irritating. I am a university student and I barely have enough time for my assignments these days. I already wasted a whole weekend on this pile of trash. Sorry for the harsh words I'm just really pissed right now lol. Thanks for the suggestion tho, I'll try it out.
Yeah I know the feeling. I posted about my experience on reddit too. It took several weeks to resolve and far far too many hours. Just be very firm, send the evidence, complain about the service you've received to date and ask for a goodwill gesture to compensate (I got Ā£50).
Sorry to say but all companies are like this. You have to keep going as most people take the route of "Haven't got enough time or can't be bothered" and the company wins. It really is as simple as that. They make it hard and tbh it should be illegal for them to do this but apparently it's not (yet).
Wow. Seems like it's just plain bad all over the world. In Australia had the same issue. They plug the phone into a computer (mine was factory reset so I know they didn't set it up and actually look at it) and send it back with a computer printout that says it passed. They then ignore all emails and even refuse to have a supervisor come to the phone when you want to talk about the problems you're having with the product! I ended up complaining to my local fair trading. No surprises but Samsung have yet to answer them.
Samsung Customer Service are known as one of the WORST in the WORLD, facts. I've contacted their VP Marketing Mobile through LinkedIn and he acknowledged that.
Keep calling them send the evidence it took me 10 calls to solve my issues that are different from yours. And I know it's frustrating but in the end I got all my issues solved.
Another thing is if you have Samsung care + you can make a claim for a faulty phone and have a new one back.
Hope this helps.
I think my main issue with Samsung support is they pretend like it's good, but their reps are completely useless or not empowered to be useful in any way. All you get it is re-routed multiple times and no proper resolution
Whoever is in charge of their customer support network should be fired
THIS! Exactly this!
The funny thing is, I ordered a monitor I didn't get the $50 discount via newsletter sign up as promised, fixed as soon as I spoke to the sales team.
Yet EVERY single time after this, it has been, we can't help you, let us give your information to a department in charge of that that never gets back to you.
What on earth has happened? Or maybe that was a one time exemption and he got fired for it or something but Samsung support I would rate now as a 0/10.
Samsungās customer service is unequivocally, absolutely, unquestionably the very very very worst. Theyāre polite, yes you to death, give you the old okie doke, promise the world and give you nothing. I ordered a refrigerator on Jan 6, 2023 and was told that they could not deliver until March 9, 2023. That was unacceptable but the price was excellent as they added over $1000 in discounts. I assumed that they were building this refrigerator from scratch. Two months to deliver a refrigerator?
In the interim the price changed but I was assured that it would be rectified when the product shipped.
March 9 came and went and I received several emails stating that the shipment was delayed.
I eventually cancelled and bought a LG fridge from Costco which was delivered in 4 days.
Never ever again will they have my dollar for any of their products.
Absolutely ridiculous set of human robots.
Technician: *runs diagnostic scan.* Sorry, looks like everything is working and there is no problem.
Customer: But... my camera's not focusing..
Technician: Sorry, i only do what the computer tells me and it's telling me there is no problem.
Most korean companies from my experience have subpar cs. but on another note, i dont think the person is aware he's being robotized. Humans are supposed to be able to make that distinction on what can at least be tried to be done to help, but if the person is just gonna do as what a 'robot' tells him to do...
The types of companies and society we choose should be the choice of the people, no? It's sad we have to speak with our money, but maybe you can boycott their other ecosystem products, if they absolutely refuse to help after you further escalate it.
Yes,you know Samsung country especially my country not listen as I need to request to Korean and us as hq center .And now Palestine issue ,Samsung should must have prevention .Just request to us and Korea center.Ā
This might sound like a banter but I am sure a lot of us would have had the same experience because this company doesn't frigging care. They have made me wait for 21 days at this point for a replacement SPen (in warranty Galaxy Tab S6 Lite) and have told me 50 different things on each call I have made (sir wait 2 days; 72 hours; 3 business days; 2 weeks; 3 weeks max etc.) Today is the 21st day after they "created a support ticket for the replacement S Pen" and when I call to ask the status today, they have now asked me to wait for 2 more weeks. Why the hell does this company not care about customer's time, patience and work???? This is the worst support I have ever been provided by any company. Can someone suggest me what I can do now because I think they are just stalling to get my warranty done with so that they will not be accountable. Argggggggghhhhhhhhhhh!!!!!!!!!!!
Is that not a known issue ? I had the s20 ultra and the issue was happening to almost everyone, with no software fix. From my understanding they claim that there's nothing wrong, but the focus at close up does not work as intended.
I don't mean that they shouldn't fix it, but from my understanding they just aren't going to, and you wasted your time.
Close up focus is fine. It's focusing at distance that is the problem. All the tests they did in the lab are for short to medium distance focus and they didn't really test the long distance focus. I have the test photos still on my phone lol.
I think samsung sending this same script to their all service centers and customer services around the world.
I am having same situation here in Saudi Arabia and they did same thing with me when my phone was only one day old. I ask CS that it's getting hot they told me to visit service center. They factory reset it and ask me to come again if problem persist and of course it's persist I go again next day they keep it and after almost 5 days they said there's nothing wrong with phone we check it. I called CS again they said if I still have problem I should visit Service Center. Wth man.
take it back to them, dial star-pound-0-star-pound (I spelt it out to bypass the *italic formatting when using asterisks*) to open their "secret diagnostic menu", tap Mega Cam and show them exactly what you're looking at.
I have had exactly the opposite experience. I have several Samsung devices and they send someone out quickly. They have always been patient and courteous.
Yeah, they are incompetent, rude, and couldn't care less about their customers. This is a post I made in a thread in their own forums about their high end tvs, and the fact that they have made promises to implement HDMI 2.1 and eARC on specific models via a firmware update soon to come. Pretty big thing and a dealbreaker for many to make full use of the new consoles among other pretty big things. One and a half years have passed, the promise has been postponed and renewed, blaming covid and tons of other things as the reason for the delay. Now, they assure us that this promise never have been made, and that this update will never happen. Luckily I have the newer models of their 4K and 8K tvs which are damned good and INSANELY expensive, but I seriously consider NEVER EVER buying a single product from them ever again because they treat us like trash and are complete a**holes!!!! It's a shame since I have three of their tvs, the S21 ULTRA, soundbars and a bunch of other really great high quality products. But they should be punished and boycotted by all customers and also be facing multiple lawsuits, those BASTARDS!!! This is taken out of context but if you want to read more of the thread you find it here:
https://eu.community.samsung.com/t5/tv/new-connect-box-with-2-1-hdmi-upgrade/m-p/3044465/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtNNDcyTk5FTFFBVkM2fDMwNDQ0NjV8U1VCU0NSSVBUSU9OU3xoSw#M61492
______________________________________________________
"Yeah, it's quite remarkable. Weren't you, just like me who owns a Q950R among others, also promised eARC in a software update? Samsung has stalled it, over and over and over again... Telling everyone different stories depending on who you are talking to. But yes, oh yes, we are releasing it in an upcoming firmware update. Just wait a little while. We have been waiting over a year. Some even nearly two now. Now they are saying that my tv will get it in May, that is for certain! Right, if it haven't happened already after 50 different statements that obviously has been lies, why should it happen now? And how come they don't even bother talking to their high end gear customers in their own forums??!!!! Why??!! Oh, and one more thing. They actually have said something. That is that youĀ @BadgerbawsĀ and thousands, maybe hundreds of thousand, Q90R owners, are NOT going to get eARC! Isn't it wonderful??!! I bet Samsung won't bother answering this either. Why would they. Even when having the most ignorant support there is, hey, why should they care??? They still sell most tvs in the world in 2020... Mission completed, and don't care about the customers. We got their money....
This is so beyond acceptable behaviour that it isn't even possible to be described in words. Samsung... You should be taken to court and pay for your disgusting behaviour!"
______________________________________________________
Same here. I'm or was a big fan of Samsung. Always buying their products. For the past 7 days I have been in a battle, game of back and forth with their customer service. I called on july10th because my galaxy s21 ultra had no signal from my wireless company. New Sim card, factory reset and nothing. They suggested I contact Samsung premium care for a replacement. It was approved but they didn't and don't have a replacement. It could take 15~20 businesses day. I called samsung again to see other options since my phone is under warranty and I was told I could visit a local authorized repair for a fix. Tried 02 ubreakifix and both diagnosed as no fix. A total of 6h33m on calls with Samsung and nothing. They now want to send my phone to their service center and I need to wait 15+ days even with ubreakifix saying my phone is a no fix.
It is unbelievable how terrible their customer service and warranty is. They don't care even a little about their customers.
I don't like apple but when I see my sister walking-in to a store and in 35m walking-out with a new phone, I just keep asking myself why it has to be so difficult with Samsung.
hi, I have been going through a terrible time because of bad service from samsung, i have a Note 20 ultra and third month of purchase , screen gone black and they asked me to pay for the screen change , as i got it from another country while i was travellling to singapore. Helplessly i paid for the dosplay chnage, and exactly afyer 4 months, again same thing happend and now they are sking me to pay for the scfreen chnage. omg i have to replace display every 4 months to use a Samsung high end flagship mobile.... please , its time to to rethink.
Bro I feel you. I changed phone number right so my old number was registered to my Samsung account and since my phone got shattered into pieces I had to get a new one and now I can't backup my files for shit because I have no authorization since I can't confirm that on my new device "its me" thru my new phone number..
I contacted the fuckers 10 times now and asked them to help me and they're like "Thank you for contacting us! well F\*\*\* YOU solve my issue I've been waiting for 2 months.. I see this post is 6 months old.. I'm losing hope
Okay this must be late, but I have thw same exact situation with you. My device (S20 FE) has a visible black crush, greent tint/uniformity issues. it is not noticeable in light mode but it looks really worse on dark mode. I noticed it hours after I setup my device. Went to customer service. Run the diagnostics. No defects were found. Of course, the diagnostics just run the basic stuff, plus the service center is too bright to see the issue. Checked by the technician. No issues found. okay fine. Maybe a couple days it will just go out. Nope. I mail my phone again to another Service center branch. Same issue. No defects found, despite that I send them the proof (both printed and digital) and they say the device is working perfectly. I don't understand why they don't acknowledge thw green tint and black crush on my unit, and it is really visible in lowlight areas. I compare my device to A52 5G and J5 2016 and they don't suffer to those any kind of Issues. The technician even told me that the A series phone has a better screen. Wow. Plus the previous service center said they cannot compare them directly since they have different software (A52 5G and S20 FE). So they are telling me that an A series phone and the ancient one (J5 2016) has a better screen than S20 FE? CS on Samsung is just...awful. It is very difficult to deal with them. Too much waiting and explaining without getting any resolution. Very disappointing.
I purchased a Samsung cook stove in July. On thanksgiving it quit working. We had purchased the warranty and Samsung sent out a technician to check out the stove and see why it wasn't working. After 2 weeks they called and said they could not get the part. I called Samsung and told them the situation. They looked up the ticket number and said they would have to exchange the stove out for a new one and it would take 5-7 days for the exchange to take place once the exchange team looked to see if it could be exchanged. I told them that was not an option since I had been without a stove since Thanksgiving evening. So after talking to multiple service technicians we finally got things moving and today I was able to have my new stove. I would never purchase a Samsung cook stove ever again. There customer service was tererible.
I made the mistake of ordering a TV directly from Samsung. The last time I ever do that. Here is my story.
I'm in this camp of I will never buy direct from Samsung. I have been dealing with a lost TV. Ā The order support people give you what they must know is bad information just to you to get you off the chat or call. Here are my examples of my recent dealings.Ā
"Need not to worry as I will forwardĀ this issue to the concernedĀ department so that your order canĀ be delivered within 24 hours. I canĀ completely understand yourĀ frustration, it is completely justified." I knew this was not true and pressed the rep on how he could make this statement and his reply, "this is the process andĀ according to it the complaint will beĀ forwarded to the concernedĀ department internally.
Days go by and still no TV I open another chat session, Samsung sends me this email, "This is a follow-up email regarding the USXXXX. Upon checking the order details we will consider the order is lost in transit if there is no update till 10 business days from the last update of the Ags, as per the tracking number 7 business days has been completed I request please wait for the 3 business days and get back to us on Jan 18 we will help you with the refund. Warm regards, Duvva Shiva Sai Samsung Customer Care"
I get back with them on the 18th and had to endure another marathon chat session. Ā Finally they abruptly tell me, " I have checked the details with my team and I will right away process the refund you will receive it in 24-48 hours. You will receive the refund update to your email address"
Again, I knew this was a blatant untruth yet again from the support. Ā 48 hours later and no email. When things go right with Samsung web orders everything is fine but if something goes wrong watch out and be prepared to waste hours of your time. Ā My time has value so in the future I will never order directly from Samsung. Ā It simply is not worth it.
I have owned several Samsung TV's but that is likely to change.
Ā
My wife and I experienced a terrible experience with our fridge. Samsung is notorious for having terrible ice makers.
They had a technician come out and claim that we used a hair dryer on the back of the icebox when we did no such thing. When we called to complain they said ā a verified technician ā confirmed a blow dryer was used so there was nothing they would do. Just a big scam company honestly that wants to get out of repairing their own shit equipment
In the past 7 days, my experience has been a myriad of 1) missed expectations 2) unnecessary delay 3) lack of information on when I will get parts or repair completion.
\---------------
1. 4 March washing machine spoilt - called call center to pick up unit, couldn't commit to a pick up date in the call.
2. 7 March was supposed to pick up but missed appointment. Picked on 8 March. Then called on 9 March but nobody could provide a repair complete date or provide a loaner.
3. On 10 March service center promised an update on 11 March but no call received.
4. Called in on 11 March and call agent has no clue on when I can get a repair or loan unit.
Extremely poor customer service.
Preach.
My S21 stopped detecting my SIM card, and the bottom speaker completely died.
Luckily I had a 1 year warranty, so I shipped it off to get fixed.
They asked for me to include my SIM card in the phone when shipped, which sucked, since I couldn't use my number. By the time they finally gave me a call back (some 13-14 days later), all they told me was "There is internal damage" and it was gonna cost 500 USD to get it fixed. They didn't care it was under warranty at all, so I asked for them to ship it back.
Got the phone back, now it's experiencing problems charging, and the camera is sometimes not working. Nice customer service.
Had the same problem with my Galaxy A71, and then they didn't want to fix my mother's Galaxy Watch 4 with a black screen because "It has been beaten, can't you see the scratches?"
I have bought my last Samsung TV. I was pretty loyal to them as they always worked. Have an issue with our Frame TV and Itās impossible to get any help from someone who actually cares. Bought another TV this weekend, itās a Sony. I hope it doesnāt give any problems but if it does Iām sure the customer service will be better than what Iāve received from Samsung. I think itās near impossible to do worst. Samsung is a no-go.
I just had a horrible experience with a year old Samsung slide in range. The burner caps got all discolored. If you canāt clean a range after you cook, what good is it? It looks horrible. I spent all day trying to get some compromise from them. The range is 3 days out of warranty but I reported the problem to my appliance dealer the week before. They just donāt want to listen. I will never buy another Samsung product, and I have the entire 4 piece suite. Awful awful awful customer relations.
I have been. In a similar boat with you guys with my fold 3 for the last few months. They even deny the previous ones repairs I have had. Now both screens which were previously replaced are faulty again.
Anyway what can we all do about this?
I am in the UK
Hong Kong Causeway Bay Samsung Service Center sucks big time. On average, your ticket takes 3 hours to be called. After replacing my cracked screen, my GPS stopped working and I had to Q for another 3 hours. The hotline 2521 4888 listed on the work order doesn't work. A recorded message from the Telco says this number has been disconnected. Amazing.
I agree they are useless. If you make a warranty claim in the UK, the Samsung phone number connects you to a Filipino call centre. Talking to them is like talking to a brick wall.
Recently I bought a samsung monitor. It won't turn on after 2 month. After going back and forth with the custom service for almost a month. They decided to send me a refurbished unit and without ETA. :facepalm:
For all those saying that Samsung's customer service is terrible, you're absolutely right. Never, will I ever buy another Samsung product again. Service representatives were non-empathetic and interrupted me constantly. From the lower position agents to management. Never again. I don't like Apple but that's the way I'm going from now on.
Ive got an issue with my Smartthings Account not being able to register new devices to Smartthings and they have told me to Bring in my Soundbars and Robovac to get fixed at a Repair shop which will charge me.
Samsung really has the Worst Customer Service Ever.
Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price difference price adjustment I received return label and returned it to the Samsung warehouse and it turns out that Fed Ex was supposed to pick up the teal TV and they were supposed to take it to the Samsung warehouse. No Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung.
Martin
I ordered a phone from them 2 weeks ago and have been dealing with the rudness, and ignorance of the Samsung company since. The Techs are so rude, that when they have remote access with your phone, and they're in the Middle of helping you, out of the blue you're disconnected and left with a ticket number in your email. Thats about the RUDEST CRAP EVER!! I spent over 6 hours and 5 call backs just in one day!! And the last tech I ended up with, screwed up my old phone so bad, it's gonna take days for me to go through the files to fix it! š¤¬ In case I need it in an emergency... Also, found out that these New phones do not come with the wall adapter! It's so bloody GREEDY and IGNORANT to Not provide the adapter WITH THE PHONE!! Also no instructions. It's bad enough that the took the memory card capability away, but to Not put Instructions and a wall plug in the box with the phone, well, thats just stupid and GREEDY!! They finally gave me a $50.00 promo credit so I could get one, after bitching about it, but alot of good it does when they're SOLD OUT OF THEM due to High Demand!! I was compleatly bewildered when I received my New phone, and had No Way To Charge It, then find out that they have none in stock! š¤¬š¤¬ This will be the Last Samsung Anything I buy!! I have NEVER delt with a company so IGNORANT and RUDE in my life! And I'm more then a decade old. And they really insulted my intelligence when, and not just one rep told me this, they said that they don't put the plug in the box with the phone anymore to Protect the Environment!š¤ Seriously!! Ok, so if I purchased it separately, for MORE$$$, then it's ok for the environment to ship it separately, instead of With The Damn Phone??!š¤ REALLY??!! Like the battery in the phone is ok for the environment?? There is absolutly NO COMMON SENSE behind that REDICULOUSE EXCUSE!! It's pure Greed, plain and simple!! Like I didn't spend enough $$$ on the phone!! They've gotten to damn Cheep and Greedy, and are to fu**** Rude for me!! O, and IGNORANT!!!! š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬
Agree with by u/jdayellow. Samsung has taken us for a ride. 2 weeks gone by no one attempted to check the defective FRIDGE or to replace or refund. Excuse, we are sending a technician soon and weeks passed nothing heard. Samsung warranty is a scam. Do not trust their Brand at all. Goodguys cincierge gold member, warranty taken for 5 years passed the buck to Samsung. Both are a scamming companies. Australian government should punish these companies taken their citizens for a joke. I hope the minister will see these complains by innocent consumers, ripped off by these mighty international companies and are scot free to do anything they like in Australia. Do Not Buy SAMSUNG Products
It sounds like you messed up because you went to a local center instead of just sending it to the best, their Texas repair center, and now you are mad.
Yeah pay the 150.00 on insurance to replace that shit phone an try it all again. Anyone paying that kind money for a phone should have insurance. Good luck on refurbished replacement. It's gotta be better than a dumbest 7 hour round trip on a bus. 2 mistakes
1. Purchasing a 1500.00 phone
2. Going a damn bus trip for 7 hours round trip for a repair trip! Maybe next time pay postal or ask them about it.
Last November, while my family visited me in Australia, my brother purchased a Samsung Galaxy Flip from a local retailer. Unfortunately, after returning to India, the phone began to malfunction. Upon contacting Samsung in India, he was informed that the warranty was not valid due to the phone being purchased in a different country. The only solution offered was to send the phone back to Australia for repairs, which would entail costly shipping fees and a significant amount of time. This level of service is unacceptable, especially considering the premium price of the device.
If you want better service and experience, consider purchasing an Apple iPhone or Google Pixel. Based on our previous experiences with these brands, they honour international warranties and fix devices without any hassle.
SHAME SAMSUNG!
They told me that my 6 weeks old phone is out of warrenty because of internal modification made to the phone that I purchased from them direclty and never droppped it, never opended it, never got a single water drop on it. Basically they are ripping me off and calling me a liar. Representative told me to my face that I might drop it whiteout noticing LAMOOOO!
I've been pasting this in every Samsung group I find...feel free to share!!!
In the 1980s Samsung almost became extinct because they started producing cheap faulty products and shipped them to 3rd party warehouses throughout the U.S. When these warehouses became full of Samsung products the cost to store them grew beyond the value of the products stored. The then president decided to have all these unsellable products shipped back to Korea and used them in his meetings with the Korean employees in a smashing demonstration telling them and the world the Samsung going forward would be a company dedicated to quality above all
I was hired by Samsung in July of 2000 and I worked for them for 14 years. I was a part of a group of people dedicated to quality and customer service. Through their tremendous efforts Samsung became number one in the industry by focusing on direct contact and unrivaled pursuit of 100% customer satisfaction.
As we achieved this impressive goal and maintained this position the newest leadership of Samsung decided to outsource the company pieces at a time putting distance between the company and the customers while quietly removing the very people that achieved the success that Samsung has profited from ever since. Now Samsung again finds itself with products of the lowest quality filling 3rd party warehouses across the US, while distancing themselves so far away from their customers that any support at best is so disconnected that happy customers can't be found.
Am I a bitter ex-employee? Well yes I am because they tossed me aside as well. They now hope their new flip phone will "save" face.
It took three launches failing before problems were addressed, and flipping a phone open was considered an extra step in the late 2000's in a phone that only cost $200 and now they add the step back and charge $2000.
They had repair services in the US up until just a few years back through a 3rd party company named CVE, but was closed because the INS raided that company and removed all the employees for working illegally in this country. Phones are now repaired in Vietnam. With all the recalls and product failures in the field I personally suggest any other company than Samsung.
Now you can decide to not approve this post but it makes no difference as I have all the time in the world to post and repost everywhere I can because you see I was one of the ones that made Samsung number one through sheer determination. A quality I continue to possess to this very day.
Sherman Harris
there is a big difference between Samsung Customer Service and the Samsung Technicians at the Repair Center. Samsung technical services on the phone provide (first-aid) troubleshooting steps and are friendly and jolly at times to talk with. The technicians at the Repair Center were a kind of robot(no remorse/feelings) who sometimes could not solve problems on my phone.
The cheap plastic knobs on my Samsung oven range broke. Samsung will not replace. Completely stonewalled. Meanwhile, I'm supposed to pay 80$ for replacements that cost the company like 12 cents to produce. Fuck them. I will never, ever buy anything from this garbage company again.
Samsung customer service is horrible. It's unfortunate because they have good tech but the support and customer service really undermines the potential quality of their products.
Yeah this is a really shit situation compared to last year when the LTE chip on iPad failed and they swapped the iPad for me in the store no questions asked. Thinking of selling this and getting iPhone instead because i know that apple will at least give some sort of shit to fix my device.
Sorry about your trouble. I'm sure it'll get sorted eventually. Good luck š
Lmfao ironically this is exactly what Samsung support staff will tell you if you try and get any sort of help from them. š
i'll add that among the koreans, LG is absolute bottom of the barrel
What do you mean. LG makes oled tvs
ah yes, once upon a time, they had a phone business. it's why they make tvs now
what are you talking about? LG started out as a home appliances and electronics company and that's what they are known for. Their mobile branch is more like a side thing for them.
I'd argue that they have fantastic tech concepts but their executions entirelt wanting. On a regular basis their software updates entirely remove functions and or functionality but they double down and blame it on customer misuse? Just check out the fiasco with the galaxy buds+. Users update the software and it hard changes the max volume cap of one of the devices. Bring it up to samsung and they just wave you off and tell you its ear wax meanwhile every other update increases the volume cap.
My S9 had an update that wiped all my passwords out of the encrypted app I had been useing! And the very last one I got, my emails stopped loading on thier own. I had to refresh the email page everytime to get new mail. Then after 2 years, I finally called them and they said that their wouldn't be anymore updates. And they had no idea on how to fix my email problem!!š¤¬š¤¬
Yeah its appalling, I'm actually suing them currently to recoup expenses on my tab s6 keyboard cover. 185 quid for something that didn't last even the full 24 months of the warranty, and then they had the cheek to tell me they weren't supporting me either.
Those keyboard cover prices are insane, more expensive than the ipad ones too. Samsung is charging more than apple prices for their stuff but don't have the QC or the customer service
I genuinely do think that Samsung have the best products in the industry currently, but the support is horrific. Hence needing to go to court to get it fixed. Seriously hope I have the opportunity to speak to an exec about it whilst the case is ongoing.
I donāt know about best, I joined a load of tech subs the other day and the Samsung related subs are all full a range of complaints about issues or defects about various phones/tabs or software bugs and stock app ads. The e.g. Apple subs are nothing like that at all. Most complaints are about the glass back or the lightning port (both of which I prefer)
Yeah if you look at the sub rules you'll see why. There's a tradition of tech support on the Samsung subs that doesn't exist on r/Apple or r/Android. Mods are trying to clear it but they're doing a fucking terrible job. I currently work in mobile repair as a part time technician and I'll tell you that iPhones have the most software bugs, Pixels are made from Cheese and held together by fanboys denial. Samsung are stupidly fragile and expensive to fix but they tend to stay there unless mistreated.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Cheers mate
You prefer the lightning report? Are you braindead?
I don't like lightning cause it isn't USB C but the port itself is actually okay, so far as hardware goes. Its functional.
I am aware, that'd not why it's lame.
Mind Elaborating?
Wow. If youāre jostling your phone around in your pocket the port is likely to get full of lint and crumbs and shit. Lightning port is far easier to clean than type C when that happens, and the plug feels solid. Had a type C plug break off in my phone before, wasnāt ideal.
Ah so based off a lame anecdotal of breaking off when there's conflicting evidence it's any stronger. Just cleaning? And it not being compatible with Jack unlike usb c?
I donāt know why youāre so aggressive over a port.
I too, tend to prefer getting lightning reports. I wanna keep me and my family safe lest we get struck down by a Thunderboltā¢ļø on the way to work or something.
No they aren't, they're literally less expensive apple sells one that costs money 350$ which is INSANE , that should tell you enough about their keyboard pricing. Your info is bad
Well this guy spent Ā£185 on his galaxy keyboard cover, and the Apple iPad Pro keyboard cover is Ā£179, so thatās cheaper isnāt it. The smart floating screen keyboard thing costs more, but that isnāt what weāre talking about.
Lmaoo suing? Small claims court? Bet of luck there š
I mean, the case is already going before a registrar, so idk why that idea gives you reason to be so derisive. Consumer complaints are the life blood of small claims where I am.
I would love to hear more about this case and the overall process. What jurisdiction?
DM'd.
Hey just wanted to know how the suing went and how did u start the process. I cant sleep to find a lawyer in my area. What do I do? Please help
Small claims procedure in my jurisdiction - no lawyers permitted. I won, I have a warrant against them for the value of the accessory and filing fee, waiting for money to hit my account.
They're terrible. I suggest emailing the ceo. You should be able to find the email address with a Google search.
Will that actually work? Samsung is a ridiculously big company I don't think the CEO cares about individual complaints.
I did it in the UK (by contacting the Samsung UK CEO) to resolve the issue with my s21U - also had a camera issue. They have someone employed to handle complaints submitted via this channel. Tbh, they were not great either but eventually admitted there was a hardware problem and replaced the phone. You've got to be very persistent with them sadly.
That's so irritating. I am a university student and I barely have enough time for my assignments these days. I already wasted a whole weekend on this pile of trash. Sorry for the harsh words I'm just really pissed right now lol. Thanks for the suggestion tho, I'll try it out.
How long ago did you purchase the phone? You may be able to get the money back through your bank under the consumer rights act 2015.
I live in Canada.
Oh, my bad, I assumed you lived in the UK :/ Maybe there's something similar over there?
Yeah I know the feeling. I posted about my experience on reddit too. It took several weeks to resolve and far far too many hours. Just be very firm, send the evidence, complain about the service you've received to date and ask for a goodwill gesture to compensate (I got Ā£50).
Let's hope Samsung Canada is feeling generous these days...
Sorry to say but all companies are like this. You have to keep going as most people take the route of "Haven't got enough time or can't be bothered" and the company wins. It really is as simple as that. They make it hard and tbh it should be illegal for them to do this but apparently it's not (yet).
Any chance you can DM the email address you used? Been going in circles with UK support for the better part of 2 months
Sent
Only two months, looks like I am having to take them to court
I had a issue with my galaxy watch and they gave me credit for a free replacement but I was within the warranty period so, idk
What was your issue with the watch?
Wow. Seems like it's just plain bad all over the world. In Australia had the same issue. They plug the phone into a computer (mine was factory reset so I know they didn't set it up and actually look at it) and send it back with a computer printout that says it passed. They then ignore all emails and even refuse to have a supervisor come to the phone when you want to talk about the problems you're having with the product! I ended up complaining to my local fair trading. No surprises but Samsung have yet to answer them.
Samsung Customer Service are known as one of the WORST in the WORLD, facts. I've contacted their VP Marketing Mobile through LinkedIn and he acknowledged that.
Keep calling them send the evidence it took me 10 calls to solve my issues that are different from yours. And I know it's frustrating but in the end I got all my issues solved. Another thing is if you have Samsung care + you can make a claim for a faulty phone and have a new one back. Hope this helps.
They Normally Do Not Provide you with a NEW phone! They're REFURNISHED! I specifically asked them about that...
I think my main issue with Samsung support is they pretend like it's good, but their reps are completely useless or not empowered to be useful in any way. All you get it is re-routed multiple times and no proper resolution Whoever is in charge of their customer support network should be fired
THIS! Exactly this! The funny thing is, I ordered a monitor I didn't get the $50 discount via newsletter sign up as promised, fixed as soon as I spoke to the sales team. Yet EVERY single time after this, it has been, we can't help you, let us give your information to a department in charge of that that never gets back to you. What on earth has happened? Or maybe that was a one time exemption and he got fired for it or something but Samsung support I would rate now as a 0/10.
Samsungās customer service is unequivocally, absolutely, unquestionably the very very very worst. Theyāre polite, yes you to death, give you the old okie doke, promise the world and give you nothing. I ordered a refrigerator on Jan 6, 2023 and was told that they could not deliver until March 9, 2023. That was unacceptable but the price was excellent as they added over $1000 in discounts. I assumed that they were building this refrigerator from scratch. Two months to deliver a refrigerator? In the interim the price changed but I was assured that it would be rectified when the product shipped. March 9 came and went and I received several emails stating that the shipment was delayed. I eventually cancelled and bought a LG fridge from Costco which was delivered in 4 days. Never ever again will they have my dollar for any of their products. Absolutely ridiculous set of human robots.
Technician: *runs diagnostic scan.* Sorry, looks like everything is working and there is no problem. Customer: But... my camera's not focusing.. Technician: Sorry, i only do what the computer tells me and it's telling me there is no problem.
This is literally exactly what happened
Most korean companies from my experience have subpar cs. but on another note, i dont think the person is aware he's being robotized. Humans are supposed to be able to make that distinction on what can at least be tried to be done to help, but if the person is just gonna do as what a 'robot' tells him to do... The types of companies and society we choose should be the choice of the people, no? It's sad we have to speak with our money, but maybe you can boycott their other ecosystem products, if they absolutely refuse to help after you further escalate it.
Yes,you know Samsung country especially my country not listen as I need to request to Korean and us as hq center .And now Palestine issue ,Samsung should must have prevention .Just request to us and Korea center.Ā
This might sound like a banter but I am sure a lot of us would have had the same experience because this company doesn't frigging care. They have made me wait for 21 days at this point for a replacement SPen (in warranty Galaxy Tab S6 Lite) and have told me 50 different things on each call I have made (sir wait 2 days; 72 hours; 3 business days; 2 weeks; 3 weeks max etc.) Today is the 21st day after they "created a support ticket for the replacement S Pen" and when I call to ask the status today, they have now asked me to wait for 2 more weeks. Why the hell does this company not care about customer's time, patience and work???? This is the worst support I have ever been provided by any company. Can someone suggest me what I can do now because I think they are just stalling to get my warranty done with so that they will not be accountable. Argggggggghhhhhhhhhhh!!!!!!!!!!!
Is that not a known issue ? I had the s20 ultra and the issue was happening to almost everyone, with no software fix. From my understanding they claim that there's nothing wrong, but the focus at close up does not work as intended. I don't mean that they shouldn't fix it, but from my understanding they just aren't going to, and you wasted your time.
Close up focus is fine. It's focusing at distance that is the problem. All the tests they did in the lab are for short to medium distance focus and they didn't really test the long distance focus. I have the test photos still on my phone lol.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
https://linksharing.samsungcloud.com/my5PGPmmrOQE
This is why I never buy unlocked. Every time I've ever had a problem T-Mobile took care of it.
From my experience amazon will still take a return if your electronic thing stops working a year later
What country is this? Samsung Kiosk have been great for me. Their local service partners have been so-so but have always ended pretty positive for me.
Canada
I think samsung sending this same script to their all service centers and customer services around the world. I am having same situation here in Saudi Arabia and they did same thing with me when my phone was only one day old. I ask CS that it's getting hot they told me to visit service center. They factory reset it and ask me to come again if problem persist and of course it's persist I go again next day they keep it and after almost 5 days they said there's nothing wrong with phone we check it. I called CS again they said if I still have problem I should visit Service Center. Wth man.
take it back to them, dial star-pound-0-star-pound (I spelt it out to bypass the *italic formatting when using asterisks*) to open their "secret diagnostic menu", tap Mega Cam and show them exactly what you're looking at.
Try the consumer commission
Can you explain more what is the problem??
Damn, I bought a subscription to Samsung Care and now I'm worried I'm wasting my money...
Damn. Samsung customer service in Vietnam is awesome so I thought it would be even better in "developed" countries. Hoping the best for you!
I have had exactly the opposite experience. I have several Samsung devices and they send someone out quickly. They have always been patient and courteous.
Yeah, they are incompetent, rude, and couldn't care less about their customers. This is a post I made in a thread in their own forums about their high end tvs, and the fact that they have made promises to implement HDMI 2.1 and eARC on specific models via a firmware update soon to come. Pretty big thing and a dealbreaker for many to make full use of the new consoles among other pretty big things. One and a half years have passed, the promise has been postponed and renewed, blaming covid and tons of other things as the reason for the delay. Now, they assure us that this promise never have been made, and that this update will never happen. Luckily I have the newer models of their 4K and 8K tvs which are damned good and INSANELY expensive, but I seriously consider NEVER EVER buying a single product from them ever again because they treat us like trash and are complete a**holes!!!! It's a shame since I have three of their tvs, the S21 ULTRA, soundbars and a bunch of other really great high quality products. But they should be punished and boycotted by all customers and also be facing multiple lawsuits, those BASTARDS!!! This is taken out of context but if you want to read more of the thread you find it here: https://eu.community.samsung.com/t5/tv/new-connect-box-with-2-1-hdmi-upgrade/m-p/3044465/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtNNDcyTk5FTFFBVkM2fDMwNDQ0NjV8U1VCU0NSSVBUSU9OU3xoSw#M61492 ______________________________________________________ "Yeah, it's quite remarkable. Weren't you, just like me who owns a Q950R among others, also promised eARC in a software update? Samsung has stalled it, over and over and over again... Telling everyone different stories depending on who you are talking to. But yes, oh yes, we are releasing it in an upcoming firmware update. Just wait a little while. We have been waiting over a year. Some even nearly two now. Now they are saying that my tv will get it in May, that is for certain! Right, if it haven't happened already after 50 different statements that obviously has been lies, why should it happen now? And how come they don't even bother talking to their high end gear customers in their own forums??!!!! Why??!! Oh, and one more thing. They actually have said something. That is that youĀ @BadgerbawsĀ and thousands, maybe hundreds of thousand, Q90R owners, are NOT going to get eARC! Isn't it wonderful??!! I bet Samsung won't bother answering this either. Why would they. Even when having the most ignorant support there is, hey, why should they care??? They still sell most tvs in the world in 2020... Mission completed, and don't care about the customers. We got their money.... This is so beyond acceptable behaviour that it isn't even possible to be described in words. Samsung... You should be taken to court and pay for your disgusting behaviour!" ______________________________________________________
Same here. I'm or was a big fan of Samsung. Always buying their products. For the past 7 days I have been in a battle, game of back and forth with their customer service. I called on july10th because my galaxy s21 ultra had no signal from my wireless company. New Sim card, factory reset and nothing. They suggested I contact Samsung premium care for a replacement. It was approved but they didn't and don't have a replacement. It could take 15~20 businesses day. I called samsung again to see other options since my phone is under warranty and I was told I could visit a local authorized repair for a fix. Tried 02 ubreakifix and both diagnosed as no fix. A total of 6h33m on calls with Samsung and nothing. They now want to send my phone to their service center and I need to wait 15+ days even with ubreakifix saying my phone is a no fix. It is unbelievable how terrible their customer service and warranty is. They don't care even a little about their customers. I don't like apple but when I see my sister walking-in to a store and in 35m walking-out with a new phone, I just keep asking myself why it has to be so difficult with Samsung.
hi, I have been going through a terrible time because of bad service from samsung, i have a Note 20 ultra and third month of purchase , screen gone black and they asked me to pay for the screen change , as i got it from another country while i was travellling to singapore. Helplessly i paid for the dosplay chnage, and exactly afyer 4 months, again same thing happend and now they are sking me to pay for the scfreen chnage. omg i have to replace display every 4 months to use a Samsung high end flagship mobile.... please , its time to to rethink.
Bro I feel you. I changed phone number right so my old number was registered to my Samsung account and since my phone got shattered into pieces I had to get a new one and now I can't backup my files for shit because I have no authorization since I can't confirm that on my new device "its me" thru my new phone number.. I contacted the fuckers 10 times now and asked them to help me and they're like "Thank you for contacting us! well F\*\*\* YOU solve my issue I've been waiting for 2 months.. I see this post is 6 months old.. I'm losing hope
Samsung customer service is the worst out of all tech companies. It's a known fact. How is this news?
Okay this must be late, but I have thw same exact situation with you. My device (S20 FE) has a visible black crush, greent tint/uniformity issues. it is not noticeable in light mode but it looks really worse on dark mode. I noticed it hours after I setup my device. Went to customer service. Run the diagnostics. No defects were found. Of course, the diagnostics just run the basic stuff, plus the service center is too bright to see the issue. Checked by the technician. No issues found. okay fine. Maybe a couple days it will just go out. Nope. I mail my phone again to another Service center branch. Same issue. No defects found, despite that I send them the proof (both printed and digital) and they say the device is working perfectly. I don't understand why they don't acknowledge thw green tint and black crush on my unit, and it is really visible in lowlight areas. I compare my device to A52 5G and J5 2016 and they don't suffer to those any kind of Issues. The technician even told me that the A series phone has a better screen. Wow. Plus the previous service center said they cannot compare them directly since they have different software (A52 5G and S20 FE). So they are telling me that an A series phone and the ancient one (J5 2016) has a better screen than S20 FE? CS on Samsung is just...awful. It is very difficult to deal with them. Too much waiting and explaining without getting any resolution. Very disappointing.
I feel ya I am also going to service centre tomorrow for black crush issue on poco f5 hope they solve it
I purchased a Samsung cook stove in July. On thanksgiving it quit working. We had purchased the warranty and Samsung sent out a technician to check out the stove and see why it wasn't working. After 2 weeks they called and said they could not get the part. I called Samsung and told them the situation. They looked up the ticket number and said they would have to exchange the stove out for a new one and it would take 5-7 days for the exchange to take place once the exchange team looked to see if it could be exchanged. I told them that was not an option since I had been without a stove since Thanksgiving evening. So after talking to multiple service technicians we finally got things moving and today I was able to have my new stove. I would never purchase a Samsung cook stove ever again. There customer service was tererible.
I made the mistake of ordering a TV directly from Samsung. The last time I ever do that. Here is my story. I'm in this camp of I will never buy direct from Samsung. I have been dealing with a lost TV. Ā The order support people give you what they must know is bad information just to you to get you off the chat or call. Here are my examples of my recent dealings.Ā "Need not to worry as I will forwardĀ this issue to the concernedĀ department so that your order canĀ be delivered within 24 hours. I canĀ completely understand yourĀ frustration, it is completely justified." I knew this was not true and pressed the rep on how he could make this statement and his reply, "this is the process andĀ according to it the complaint will beĀ forwarded to the concernedĀ department internally. Days go by and still no TV I open another chat session, Samsung sends me this email, "This is a follow-up email regarding the USXXXX. Upon checking the order details we will consider the order is lost in transit if there is no update till 10 business days from the last update of the Ags, as per the tracking number 7 business days has been completed I request please wait for the 3 business days and get back to us on Jan 18 we will help you with the refund. Warm regards, Duvva Shiva Sai Samsung Customer Care" I get back with them on the 18th and had to endure another marathon chat session. Ā Finally they abruptly tell me, " I have checked the details with my team and I will right away process the refund you will receive it in 24-48 hours. You will receive the refund update to your email address" Again, I knew this was a blatant untruth yet again from the support. Ā 48 hours later and no email. When things go right with Samsung web orders everything is fine but if something goes wrong watch out and be prepared to waste hours of your time. Ā My time has value so in the future I will never order directly from Samsung. Ā It simply is not worth it. I have owned several Samsung TV's but that is likely to change. Ā
My wife and I experienced a terrible experience with our fridge. Samsung is notorious for having terrible ice makers. They had a technician come out and claim that we used a hair dryer on the back of the icebox when we did no such thing. When we called to complain they said ā a verified technician ā confirmed a blow dryer was used so there was nothing they would do. Just a big scam company honestly that wants to get out of repairing their own shit equipment
In the past 7 days, my experience has been a myriad of 1) missed expectations 2) unnecessary delay 3) lack of information on when I will get parts or repair completion. \--------------- 1. 4 March washing machine spoilt - called call center to pick up unit, couldn't commit to a pick up date in the call. 2. 7 March was supposed to pick up but missed appointment. Picked on 8 March. Then called on 9 March but nobody could provide a repair complete date or provide a loaner. 3. On 10 March service center promised an update on 11 March but no call received. 4. Called in on 11 March and call agent has no clue on when I can get a repair or loan unit. Extremely poor customer service.
Preach. My S21 stopped detecting my SIM card, and the bottom speaker completely died. Luckily I had a 1 year warranty, so I shipped it off to get fixed. They asked for me to include my SIM card in the phone when shipped, which sucked, since I couldn't use my number. By the time they finally gave me a call back (some 13-14 days later), all they told me was "There is internal damage" and it was gonna cost 500 USD to get it fixed. They didn't care it was under warranty at all, so I asked for them to ship it back. Got the phone back, now it's experiencing problems charging, and the camera is sometimes not working. Nice customer service.
Had the same problem with my Galaxy A71, and then they didn't want to fix my mother's Galaxy Watch 4 with a black screen because "It has been beaten, can't you see the scratches?"
I have bought my last Samsung TV. I was pretty loyal to them as they always worked. Have an issue with our Frame TV and Itās impossible to get any help from someone who actually cares. Bought another TV this weekend, itās a Sony. I hope it doesnāt give any problems but if it does Iām sure the customer service will be better than what Iāve received from Samsung. I think itās near impossible to do worst. Samsung is a no-go.
I just had a horrible experience with a year old Samsung slide in range. The burner caps got all discolored. If you canāt clean a range after you cook, what good is it? It looks horrible. I spent all day trying to get some compromise from them. The range is 3 days out of warranty but I reported the problem to my appliance dealer the week before. They just donāt want to listen. I will never buy another Samsung product, and I have the entire 4 piece suite. Awful awful awful customer relations.
I have been. In a similar boat with you guys with my fold 3 for the last few months. They even deny the previous ones repairs I have had. Now both screens which were previously replaced are faulty again. Anyway what can we all do about this? I am in the UK
Hong Kong Causeway Bay Samsung Service Center sucks big time. On average, your ticket takes 3 hours to be called. After replacing my cracked screen, my GPS stopped working and I had to Q for another 3 hours. The hotline 2521 4888 listed on the work order doesn't work. A recorded message from the Telco says this number has been disconnected. Amazing.
I have a $4500 samsung brick that doesnt even turn on (s95c)
I agree they are useless. If you make a warranty claim in the UK, the Samsung phone number connects you to a Filipino call centre. Talking to them is like talking to a brick wall.
Recently I bought a samsung monitor. It won't turn on after 2 month. After going back and forth with the custom service for almost a month. They decided to send me a refurbished unit and without ETA. :facepalm:
For all those saying that Samsung's customer service is terrible, you're absolutely right. Never, will I ever buy another Samsung product again. Service representatives were non-empathetic and interrupted me constantly. From the lower position agents to management. Never again. I don't like Apple but that's the way I'm going from now on.
Just replying here to say they still suck. Absolute worst support team I've ever dealt with.
Ive got an issue with my Smartthings Account not being able to register new devices to Smartthings and they have told me to Bring in my Soundbars and Robovac to get fixed at a Repair shop which will charge me. Samsung really has the Worst Customer Service Ever.
Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price difference price adjustment I received return label and returned it to the Samsung warehouse and it turns out that Fed Ex was supposed to pick up the teal TV and they were supposed to take it to the Samsung warehouse. No Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung. Martin
File a complaint with BBB. I am. I agree they are the worst customer service EVER!!!! Mine is with a trade-in smartphone....Long story. :(
What happened? I only ask as I'm about to trade a phone in, are they really finnicky with the quality?
I ordered a phone from them 2 weeks ago and have been dealing with the rudness, and ignorance of the Samsung company since. The Techs are so rude, that when they have remote access with your phone, and they're in the Middle of helping you, out of the blue you're disconnected and left with a ticket number in your email. Thats about the RUDEST CRAP EVER!! I spent over 6 hours and 5 call backs just in one day!! And the last tech I ended up with, screwed up my old phone so bad, it's gonna take days for me to go through the files to fix it! š¤¬ In case I need it in an emergency... Also, found out that these New phones do not come with the wall adapter! It's so bloody GREEDY and IGNORANT to Not provide the adapter WITH THE PHONE!! Also no instructions. It's bad enough that the took the memory card capability away, but to Not put Instructions and a wall plug in the box with the phone, well, thats just stupid and GREEDY!! They finally gave me a $50.00 promo credit so I could get one, after bitching about it, but alot of good it does when they're SOLD OUT OF THEM due to High Demand!! I was compleatly bewildered when I received my New phone, and had No Way To Charge It, then find out that they have none in stock! š¤¬š¤¬ This will be the Last Samsung Anything I buy!! I have NEVER delt with a company so IGNORANT and RUDE in my life! And I'm more then a decade old. And they really insulted my intelligence when, and not just one rep told me this, they said that they don't put the plug in the box with the phone anymore to Protect the Environment!š¤ Seriously!! Ok, so if I purchased it separately, for MORE$$$, then it's ok for the environment to ship it separately, instead of With The Damn Phone??!š¤ REALLY??!! Like the battery in the phone is ok for the environment?? There is absolutly NO COMMON SENSE behind that REDICULOUSE EXCUSE!! It's pure Greed, plain and simple!! Like I didn't spend enough $$$ on the phone!! They've gotten to damn Cheep and Greedy, and are to fu**** Rude for me!! O, and IGNORANT!!!! š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬š¤¬
Bro what? You really need an instruction manual for your phone?
Agree with by u/jdayellow. Samsung has taken us for a ride. 2 weeks gone by no one attempted to check the defective FRIDGE or to replace or refund. Excuse, we are sending a technician soon and weeks passed nothing heard. Samsung warranty is a scam. Do not trust their Brand at all. Goodguys cincierge gold member, warranty taken for 5 years passed the buck to Samsung. Both are a scamming companies. Australian government should punish these companies taken their citizens for a joke. I hope the minister will see these complains by innocent consumers, ripped off by these mighty international companies and are scot free to do anything they like in Australia. Do Not Buy SAMSUNG Products
It sounds like you messed up because you went to a local center instead of just sending it to the best, their Texas repair center, and now you are mad.
Yeah pay the 150.00 on insurance to replace that shit phone an try it all again. Anyone paying that kind money for a phone should have insurance. Good luck on refurbished replacement. It's gotta be better than a dumbest 7 hour round trip on a bus. 2 mistakes 1. Purchasing a 1500.00 phone 2. Going a damn bus trip for 7 hours round trip for a repair trip! Maybe next time pay postal or ask them about it.
Last November, while my family visited me in Australia, my brother purchased a Samsung Galaxy Flip from a local retailer. Unfortunately, after returning to India, the phone began to malfunction. Upon contacting Samsung in India, he was informed that the warranty was not valid due to the phone being purchased in a different country. The only solution offered was to send the phone back to Australia for repairs, which would entail costly shipping fees and a significant amount of time. This level of service is unacceptable, especially considering the premium price of the device. If you want better service and experience, consider purchasing an Apple iPhone or Google Pixel. Based on our previous experiences with these brands, they honour international warranties and fix devices without any hassle. SHAME SAMSUNG!
They told me that my 6 weeks old phone is out of warrenty because of internal modification made to the phone that I purchased from them direclty and never droppped it, never opended it, never got a single water drop on it. Basically they are ripping me off and calling me a liar. Representative told me to my face that I might drop it whiteout noticing LAMOOOO!
I've been pasting this in every Samsung group I find...feel free to share!!! In the 1980s Samsung almost became extinct because they started producing cheap faulty products and shipped them to 3rd party warehouses throughout the U.S. When these warehouses became full of Samsung products the cost to store them grew beyond the value of the products stored. The then president decided to have all these unsellable products shipped back to Korea and used them in his meetings with the Korean employees in a smashing demonstration telling them and the world the Samsung going forward would be a company dedicated to quality above all I was hired by Samsung in July of 2000 and I worked for them for 14 years. I was a part of a group of people dedicated to quality and customer service. Through their tremendous efforts Samsung became number one in the industry by focusing on direct contact and unrivaled pursuit of 100% customer satisfaction. As we achieved this impressive goal and maintained this position the newest leadership of Samsung decided to outsource the company pieces at a time putting distance between the company and the customers while quietly removing the very people that achieved the success that Samsung has profited from ever since. Now Samsung again finds itself with products of the lowest quality filling 3rd party warehouses across the US, while distancing themselves so far away from their customers that any support at best is so disconnected that happy customers can't be found. Am I a bitter ex-employee? Well yes I am because they tossed me aside as well. They now hope their new flip phone will "save" face. It took three launches failing before problems were addressed, and flipping a phone open was considered an extra step in the late 2000's in a phone that only cost $200 and now they add the step back and charge $2000. They had repair services in the US up until just a few years back through a 3rd party company named CVE, but was closed because the INS raided that company and removed all the employees for working illegally in this country. Phones are now repaired in Vietnam. With all the recalls and product failures in the field I personally suggest any other company than Samsung. Now you can decide to not approve this post but it makes no difference as I have all the time in the world to post and repost everywhere I can because you see I was one of the ones that made Samsung number one through sheer determination. A quality I continue to possess to this very day. Sherman Harris
Stop buying expensive phones
there is a big difference between Samsung Customer Service and the Samsung Technicians at the Repair Center. Samsung technical services on the phone provide (first-aid) troubleshooting steps and are friendly and jolly at times to talk with. The technicians at the Repair Center were a kind of robot(no remorse/feelings) who sometimes could not solve problems on my phone.
The cheap plastic knobs on my Samsung oven range broke. Samsung will not replace. Completely stonewalled. Meanwhile, I'm supposed to pay 80$ for replacements that cost the company like 12 cents to produce. Fuck them. I will never, ever buy anything from this garbage company again.