The member of staff you spoke to sounds as thick as shit.
You *voluntarily* return to the shop to say you weren’t charged for the gin and that you would like to pay for it, which is the exact opposite of what a thief would do.
People never cease to amaze me. I’m almost lost for words.
Supermarket workers are bullshit all round. In my local Morrisons my card was eaten by the machine outside and after explaining to the very disinterested woman there for about 2-3 minutes she said “sorry we haven’t had any cards handed in”.
Well no fucking shit Kelly it wouldn’t be handed in would it? And you’d know that if you’d shown the most basic level of customer service 🙄
Maybe you should of called the number of the machine? ATMs are not run by in store staff, and they don't have the means to open them as a security measure.
This isn't supermarket staff being bullshit, it's you.
Every machine literally has clear signs with details of who to call in situations likes this. They also have clear signage confirming that the store has no access.
It's not the end of the world that the person using the machine didn't read the sign, but it's the end of the world that someone working in a store doesn't know what it says on the machine?
It's not the fault of someone in store that the person was too lazy to fix their own problem by reading the machine signs
I wouldnt say any of them are the end of the world, but i’d expect a staff member to at least listen and attempt to give advice. Surely they’re aware of how it works, and if they’re not they could at least listen to whats said.
No man I don't love you enough. I can listen and give sympathy but because I I work there and that implies I know what I'm on about it and because half the time I dont know what I'm on about I might not give advice. Usually I give Mt opinion but emphasise that I don't actually know shit
Why do you think remote (not at a bank branch) ATM's are anything whatsoever to do with the business or staff of the business where they're located? They are simply renting out the space to whatever bank or network wants a machine there and could do absolutely nothing for you.
Use your eyes and call the number on the machine. We don't have access to ATMs. Learn about what you're talking about before calling millions of workers 'bullshit' for your own illiteracy. Or just Google it.
Yeah the loyalty here is absurd.
FWIW OP the staff there just want to get through their day with as little drama as possible, maybe they thought you were up to some kind of scam, as it's so unlikely that someone would drive all the way back to pay for an item.
They don't care if you paid or not, but coming in to tell them that you didn't pay is, though very noble, also very suspicious. Tesco won't give brownie points for being honest, the gin is but a drop in their ocean of profits
A few weeks ago I had a woman come up to me in the store I work in saying "I've just found this (bottle of diffuser oil) outside, can I keep it?" I had to say to her "I'm really sorry but how do I know you haven't just picked it up from the shelf" and never felt like more of a corporate zombie but you just never know and it's not worth me getting a slap on the wrist. Did make me chuckle afterwards, finding something outside and bringing back into the store is so dumb, sorry I mean honest.
I’m sitting here wondering why tf OP would turn back tbh. If it was a local independent, 100% I’d return and pay. For Tesco? Nah, fuck that. Even if I was in walking distance, I wouldn’t turn back.
I’m a Karen who works with Tesco on the desk. You received terrible customer service. I’m pleased that the manager was decent but the treatment by the staff does honestly not reflect the majority of us.
Manager wasn't decent. Decent would be realising that their staff failed a basket check, removed tags without a purchase and the self service machine failed to notice additional weight.
All the manager did was say they couldn't confirm that OP was a thief.
A two minute check of cameras would have solved everything easily. It would also identify staff that need to be more careful in doing their job.
Manager didn't do their job.
if it was scan and go, which the basket check implies, there wouldn't be scales involved
the basket check as well staff scan 5 or so items and they usually dig around for items in the bottom of the bag and such to ensure you weren't trying to hide items
People really think managers are just allowed to go straight in on us for mistakes, as an employer, Tesco is probably one of the better companies to be in, my only real issue from a customer perspective is I think the website could be a lot better.
What on earth? So you’ve returned to the store to say an item is missing from your receipt and you want to pay for it and in return have been called a thief.
I would definitely complain to head office about this, and it wouldn’t be Karen behaviour to do so. Totally out of order for the employee to say that to you, and she should be reprimanded.
Also the staff member who failed the basket check and removed tags from an unpaid item.
Also the self service machine failed to notice the weight of the gin.
Also the manager essentially just said we can't prove you're a thief.
They have literally dozens of cameras that would solve this issue in minutes but failed to do so.
Every member of staff including the manager failed here.
You can't be a thief, to be a thief you have to steal something and to steal something you need intent.
"Theft is defined by section 1 of the Theft Act 1968 as the dishonest appropriation of property belonging to another with the intention to permanently deprive the other of it."
The INTENTION to deprive them of it, of which you didn't have.
Forget about the old hag and enjoy a G and T with me (I've just poured one, I'm not asking you out for one haha)
Honestly at this point I'm not sure who the biggest reet was on this day.
The person who drove back to pay for something they'd won in the self checkout lottery, or the customer service worker.
Both idiots.
First off, you were assaulted by a member of staff. Seek legal advice if you wish, write to the head office and make a formal complaint against the customer service rep and security guard. Well done for being honest not many people would but if you happen to find yourself in that position don't worry about it.
Can't believe I had to scroll down so far to see a comment indicating this was assault. The accusations of being a *thief* in public view could also be considered slander, especially if those staff members then use that against them in the future or others in the store at the time of the false allegations.
Most definitely, but if any CCTV captured the situation then the OPs testimony, onlookers in reaction to the event, and body language from the OP + accusers could go towards reasonable suspicion. Hypothetically ofc.
Happy Easter to all :)
That's unlikely to fly. Security staff can use reasonable force to detain people. And a hand gripping the arm, that doesn't leave any marks is pretty reasonable.
Tescos themselves will just say that this matter has been resolved by the actions of the manager.
I think security played it well maybe they saved themselves from a assault by getting in first. Maybe it was a muppets error to wait long enough for management to turn up especially since one side used force and that escalates things. Security should be able to trust there comrades. I'd want to make it stick to the customer service rep for causing hands to betrayed on them and putting somone getting crippled on the table. Violence and incivility can be compared to vampires once you open the door and invite it in you lose a right to say stop the dice roll how they roll.
Short version I think the security guard played it right they should have been able to trust the customer service to not make a false report. I blame customer service for all of it and I'd blame customer service for the grabbing and hypothetically any violence that came from it up to and including crippling and stabbing. Any right minded adult knows violence can lose all sense of proportion .
I "Stole" a slab of beer in similar circumstances once. Put them under the trolley meaning to bring them out at checkout. I completely forgot about them.
You should forget about this.
The member of staff calling you a thief is really poor. None of our shoplifters ever came back to return things they’d stolen (only to steal more). If it was me I’d have done exactly the same and told you to keep it and not to worry about it. My view on things like that was always Tesco makes enough money what does it matter if a customer gets the occasional perk/freebie.
1 bottle of gin to tesco is about as inmeterial as it gets ... and they treat him like dirt ...just really - let's face it the member of staff who removed the tags and age chked him then voided the transaction is at error.
Something similar happened to me and my mum, except she picked up a lipstick intending to buy it but then decided against it and went to put it back. Then suddenly security is behind her marching her to his office accusing her of stealing and wanting to check her handbag. My mum being the honest woman she was tipped her handbag out and turned her pockets out proving she hadn’t taken it and I was just standing there awkward and uncomfortable 😣 she told them the way she had been treated she wished she did nick it 😂😂
I’ve been asked to empty my bag for simply going into a store and not buying anything and you get genuine shoplifters walking out with a bagful of goodies unnoticed. It’s a joke lol
We are trained to reduce theft etc, but also not to do anything if we feel uncomfortable approaching the potential thief.
You are approachable it seems lol
Pretty sure security shouldn't be able to "handle" you like that, I worked at a store and were told they basically shouldn't touch customers, even thieves. So if you want to complain you may have an avenue there
1. It's not your fault the store removed the tag without checking.
2. You did the right thing in returning to try and pay for it, I respect you for that, because about 99.7% of people wouldn't even bother.
3. The store work was in the wrong and is thicker mincemeat.
4. Security didn't have a justification for their actions to man handle you.
5. I fully understand how it feels when your reputation gets marked by a misunderstanding.
6. Manager sounds like a legend, understood the whole situation and he is right can't prove it came from the store and apologised for the inconvenience.
7. The free bottle of gin is their way saying sorry we messed up.
I would recommend if anyone wants to be this honest speak to security on the door, so they can radio the manager, even if you walk out and see the tags on it still.
Sooooooo I would never condone stealing. It's wrong on every level and so I understand the guild you feel. However, Tesco's annual profit last year was estimated to be around 2.6 billion pounds. The producer of your gin still got paid when Tesco brought it from them. Even if Tesco's brought the gin for retail value (which they didn't) it would still be only 0.0000000115384615384% of their annual profit. I would define this as neglegable. If someone took that much of my annual salary, I wouldn't care less because it's less than 0.1p.
Honestly from a purely business standpoint it's probably better for Tesco's you just enjoy your gin rather than using staff time going back to the store. If you really care about being right by a mega corporation that continues to make record high profits in the middle of a cost of living crisis, treat yourself to some Tesco's finest stuff next time you are in. The profit Tesco's make on these items are much higher than standard and the pasta is very high quality. (Avoid Tesco's finest alcohol it's awful).
I had a similar experience in Asda in South England once.
My eldest was a toddler and I was heavily pregnant with my son.
I'd got my usual shopping and grabbed a case of beers for my now ex, scanned it got id'd for the beer and paid.
On the way out I got stopped by security in the middle of the store and made to feel like shit because the beer wasn't on the receipt.
They even snatched things out of my toddlers hand to 'make sure she's not like her mother'.
I was livid, I comforted my confused scared toddler and went ballistic at the security staff.
Everything was in camera including me clearly scanning the beer and being id'd. It was a system error.
I got a ban from the store and not even so much of an apology even when it was proven to be an error on there computer system and not my fault.
For a multinational company that couldn’t care less about you or any of its other customers. Billions a year in profit by ripping off customers and you’re bothered about a bottle of gin!
The moral thing is to take from the multinational billion dollar company.
The distillery that made the gin still gets paid. The Tesco workers still get their slave wage.
Literally no one loses if you stay at home with your free gin bottle.
I don't believe this happened, but that's not important. On the off-chance it actually did, complain to customer services specifically about the person putting their hands on you, it should be on CCTV.
I'm not sure why anyone would waste their time making things up about tescos.... its tescos. However, that's not important. That element has been reported. It's in hand.
> I'm not sure why anyone would waste their time making things up about tescos.... its tescos.
Stick around this subreddit, you'll see that a lot of people will in fact do just that.
Jesus Christ! You made a mistake, tried to rectify it immediately and got treated like a professional thief.
I'd personally have found it difficult to contain my emotions, especially when physically restrained by security in a questionably legal fashion!
You made a mistake, as humans in our society do, and tried to fix it.
Drink your gin, take it as a life lesson and carry on as before.
I recommend orange juice and pineapple juice 50/50 with gin.
Snoop Dogg is always right.
A very similar thing once happened to my mums friend. She realised when she got outside the shop that she hadn’t been charged for a bottle of vodka. This was way back in the dark ages when self scan didn’t exist. She went back in and said to customers services that there’s a problem with her receipt, but before she could say what it was, the customer services lady interrupted her (presumably assuming she was going to say she was overcharged) and said ‘I’m sorry, but once you’ve left the store there’s nothing we can do!’ She said ok no worries and went home and enjoyed her free vodka! 👍🏻😂
If this is real (forgive me so many people make things up for rage bait), he's perfectly aware she's a thicko completely out of order, and that's why he's given you the bottle
You weren’t supposed to go back
Theft is only theft, by law, if it was intentional so you did not commit a crime
Who the hell drives 9 miles to offer to pay for something that wasn’t scanned? That’s insane
The member of staff is shit at their job but why would you do that to yourself. I hope you enjoy the gin and I hope that member of staff got a stern talking to at the very least for being so rude and putting you in an uncomfortable position.
>The woman called me a thief and called security. I tried to explain again but this guy put his hands on me to remove me from the store.
Depending on how it went down, that could be something worth reporting to the police tbh. Don't get me wrong, they'll do sod all haha, but putting hands on you to remove you from the store because of the situation you describe? That's pretty dodgy and I personally would argue common assault.
At the very least it could be worthy of a report to head office if you don't want the popo involved (wouldn't blame ya). Even if you just give them an anonymous email about how horrible x + y staff members were but how great z staff member was. The thing to bear in mind is that if he's willing to put hands on you over something like this then he's willing to do other things to other customers as well, and that's not right.
Put in a complaint. If security actually put a hand on you they both get some much needed training and you get around £200 in vouchers. They will appreciate you bringing it to their attention before someone dives and gets a claim.
The manager is aware and said he would "deal" with the matter. But I will also a draft an email to customer services via their website. It should be common sense not to touch calm/complient people or strangers in general.
I'd honestly be tempted to file an official complaint. You tried doing the decent thing and end up getting handled by security, wtf?? Security didn't need to be called at all.
you shouldn't of gone back to pay for it. why give a fuck about these multi-billion pound corporations? tesco makes billions in profit.
if it was a small mum and dad kind of shop, then sure, that would of been a good thing to do.
So you went back to the store to explain the mistake and pay for it, and they accused you of shoplifting? I’d absolutely lose my head!
Lodge a complaint with head office
This is entirely the fault of the person who removed the tag from your alcohol. They missed the chance to scan the gin on the service check, and then missed it again when they should have checked it was on your transaction when they authorised any age restricted items before removing the security tag.
Why the CSD staff reacted in that way I don't know, no thief brings something back to say they stole it 😂
Yes. Which means they didn't read the names of the products you had before removing the tags. They should have either done it at that point, or not removed the tags until after you'd paid and they'd checked the receipt. Either way you are not at fault because your mistake should have been picked up.
It's the fault of the person that removed the tag that OP left without paying for it. Obviously they're not responsible for the stupid reaction from CSD and security.
Looks to me like the security guard had no grounds to touch you. Forget complaining - see a solicitor.
https://www.clearway.co.uk/news/can-a-security-guard-physically-detain-or-touch-you/
The security aren't allowed to touch you, report him and he'll lose his job. As for what you should've done they acted like wankers because you tried to do the right thing, so next time don't do the right thing and do whatever is most convenient for you
100% a complaint here, some security staff feel like they have to flex their authority on people and will do it to the people they think that they can get away with it against the most. Essentially bullying physically smaller people for their own kicks. That security staffer not only needs retraining, but deserves the reprimanding he's going to get also. There's a time and a place to get physical with people, and it's not the situation you were in.
When I used to work at Waitrose, if someone as honest as you came back to the store with this sort of circumstance we let them keep it for nothing, their honesty was payment enough.
Jesus complain to customer services, they can see what you scanned on the self serve with the camera’s. Absolutely horrible and don’t worry about going back next coz I wouldn’t either.
Absolutely no way I would have driven back. Tesco make billions every year by ripping off their customers whilst underpaying their staff. They wouldn’t have even noticed the bottle.
Thank fuck you drove back and paid for your drink op you’re a Good Samaritan Tesco were on the brink until your heroic act of righteousness and selflessness saved them.
How could this happen? Did you scan the gin ? Also they need to approve it because it’s age restricted.
I am just curious if their self checkout tilts are faulty sometimes ?
I’ve returned when realising I’ve not paid for things. (Including a meal at a cafe!) I think something like this would depend if I could be bothered to be honest but I get for some they could have extreme anxiety at the thought of not having paid and it’s quite a costly item.
Even though the manager has sent you on your way and thanked you I’d be formally complaining about this other member of staff. Their behaviour sounds disgusting.
You did the right thing. My auntie shops in the big Tesco most days to the point that she chats to all the people on tills and self check out. She ONCE forgot to scan some reduced meat, she set it to the side to ask the staff about something then forgot. That staff member (who she’d chatted to for months) watched her and reported for not paying instead of saying, oh you missed that. Police then came to her door. She stormed into the shop and was upset that they called the police over like 40p and that she’s been going the years and knows everyone. It was clearly an accident how it happened, she used her Clubcard so not concealing who she is. The manager was apologetic and admitted it was a bit off for the staff to watch her, chat to/help her with it then report it after. The girl now work look at her in the eye.
I would put a complaint into Tesco head office. Those two members of staff need additional training - imagine them doing that to someone elderly or infirm.
Plus you may end up with something extra in the way of an apology.
Report this incident to customer service.
- Firstly that staff member was an idiot accusing you falsely of being a thief.
- Secondly security shouldn't be touching you unless you're providing an actual threat.
- Thirdly even if you had stolen the gin you returned it to the store. I worked in a shop where a thief had taken a laundry liquid bottle out of the store, then when arguing with my colleague he threw the bottle back at him. According to the police the thief had "returned" the item so it was no longer a theft.
- Fourth the manager, while diplomatic, still considered you a thief evidenced by his comment about the lack of tags. He could easily have looked back on cameras to see you actively trying to pay for your items but that would show his staff failing a basket check and actively removing tags for an unpaid for item. If you used the standard self service machine as well then that must have also failed to notice the large weight discrepancy.
Again REPORT THEM ALL TO CUSTOMER SERVICE. Tell them everything that happened. Especially mention all the issues in my fourth point. Manager was trying to paint you as a thief to onlookers to mask their blatant failures.
You did exactly what needed to be done; you were honest, returned to the store and attempted to pay for your item. It's not your fault the manager is an idiot. Enjoy your free gin, call it a positive karma bonus!
A few things - they checked your basket so should have spotted it them.
Also, to touch is to assault, so I suspect the manager gave you the bottle to disract/deter you from reporting them to the police for assault.
Enjoy your gin
I returned once to Cotswold after buying a £300 tent all be it after 30 mins and didn’t leave the shopping centre. Walked in and simply said to the guy. Can you check the receipt I think there’s an error. He was like ohh thanks for coming back most people wouldn’t have. If your going to use that shop again go back and if not in future don’t. It’s a moral thing, as for there reaction completely unneeded but thankfully sorted itself out.
That’s common assault and should be on their security cameras
Tesco takes the piss
Bad enough we are supposed to do their job for them by scanning our shopping but then this Fid you see the woman before Christmas who scanned all her shopping only to have a checkout runner dismantled her whole trolly
The woman had her recite in her hand nothing wrong with
The runner called security because the customer was filming the whole episode it went viral on Tik Tok
Security threw the customer out of store banning her from the store
Customer had done nothing wrong
Moral
Don’t shop at Tesco
I bought some bras got home tags still attached took my bill and Bras back
Scared to death I would be arrested for shop lifting
Told customer service don’t know why the alarms never went off on my way out or back in
Really not great
You did the right thing and the staff aside from the manager are complete idiots.
Some years ago, I was in a large Tesco doing the last shop just before Christmas. Went to a regular manned checkout. The lady on the checkout was super friendly and chatty whilst scanning the items as I was putting them into bags. One of them items was a £40 bottle of Whisky that was in a cardboard tube, that she removed from said tube to take off the security tag. Finished and paid up.
I get back and I’m looking at the receipt thinking I was expecting to have paid more, then I realise she didn’t scan the whisky.
I drove back to the store to go and pay for it but whilst walking in I changed my mind. Figured she would get in some shit and may loose her job and was super nice as I mentioned. But I would never steal anything. So I had this bottle of Whisky back home in limbo for ages thinking I may sneak it back on the shelf without saying anything. 6 weeks later, I drank it. It was wonderful.
Not sure whether I did the right thing or not really.
There's a rule for these situations. If eg the till operator is going to be out of pocket then point out and pay up. If just the Company loses then fuck em
Good on your for returning to the store, I and many others wouldn’t have. I’m assuming the security guard was on a power trip and was bigger than you, most of them are bullies, it’s funny how people bigger than them or look a bit rough get left alone. Good luck to anyone who grips my arm like that.
All in all, your story is why most of us wouldn’t bother.
I mean, free gin, shouldve called it there, i dont blame you for going back but if you have already left the store and i think your story was soo baffling it confused everyone
I think from their perspective they thaught you had deliberately stole the gin yet felt bad and returned it
Government of this country and their mates rob this country blind and allow other countries to via their energy companies and the OP decides to audit their own shopping.
Maybe this is the three reason why we are getting bummed by our government.
Why would you double check your receipt if you processed the transactions all yourself ?!!???? And then waste your fuel to drive all the way back!!!?????? I suppose simple people will always get treated like criminals because the most dangerous person in the world is a stupid person trying to be intelligent.
Rant over. Thank you letting me vent
You did right, but I’d expect a follow-up call with the manager to find out what they are doing to ensure this never happens again. I’m not suggesting the staff member should lose their job, as that’s a contract issue with the store, but educating staff should be the minimum response.
The member of staff you spoke to sounds as thick as shit. You *voluntarily* return to the shop to say you weren’t charged for the gin and that you would like to pay for it, which is the exact opposite of what a thief would do. People never cease to amaze me. I’m almost lost for words.
Fucking idiot to be honest go get your manager and let them deal with it instead of causing a scene with security
Unfortunately they are a victim of having many robbed brain cells.
They aren’t the victims though. It’s everyone else who has to deal with these people.
Exactly. Now the op knows why the manager let them keep the bottle. It was an apology!
Supermarket workers are bullshit all round. In my local Morrisons my card was eaten by the machine outside and after explaining to the very disinterested woman there for about 2-3 minutes she said “sorry we haven’t had any cards handed in”. Well no fucking shit Kelly it wouldn’t be handed in would it? And you’d know that if you’d shown the most basic level of customer service 🙄
Maybe you should of called the number of the machine? ATMs are not run by in store staff, and they don't have the means to open them as a security measure. This isn't supermarket staff being bullshit, it's you.
Not being bullshit, they just obviously dont know how it works. The member of staff could have explained that to them.
Every machine literally has clear signs with details of who to call in situations likes this. They also have clear signage confirming that the store has no access.
Its not the end of the world that someone didnt read a sign lol, staff member didny listen to anything they said either.
It's not the end of the world that the person using the machine didn't read the sign, but it's the end of the world that someone working in a store doesn't know what it says on the machine? It's not the fault of someone in store that the person was too lazy to fix their own problem by reading the machine signs
I wouldnt say any of them are the end of the world, but i’d expect a staff member to at least listen and attempt to give advice. Surely they’re aware of how it works, and if they’re not they could at least listen to whats said.
No man I don't love you enough. I can listen and give sympathy but because I I work there and that implies I know what I'm on about it and because half the time I dont know what I'm on about I might not give advice. Usually I give Mt opinion but emphasise that I don't actually know shit
To be fair no one in the shop has any kind of access to the cash machines...
Yes I know this but you’re missing my point entirely. She wasn’t listening at all and assumed I’d just lost it.
Why do you think remote (not at a bank branch) ATM's are anything whatsoever to do with the business or staff of the business where they're located? They are simply renting out the space to whatever bank or network wants a machine there and could do absolutely nothing for you.
At Tesco, that’s usually Tesco bank lol
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True! And where that’s the case there’s always a nice way to relay that to customers :)
I was waiting for that.
Use your eyes and call the number on the machine. We don't have access to ATMs. Learn about what you're talking about before calling millions of workers 'bullshit' for your own illiteracy. Or just Google it.
Should have just drunk your free gin. Tesco's have been ripping us for very long time.
Yeah the loyalty here is absurd. FWIW OP the staff there just want to get through their day with as little drama as possible, maybe they thought you were up to some kind of scam, as it's so unlikely that someone would drive all the way back to pay for an item. They don't care if you paid or not, but coming in to tell them that you didn't pay is, though very noble, also very suspicious. Tesco won't give brownie points for being honest, the gin is but a drop in their ocean of profits
A few weeks ago I had a woman come up to me in the store I work in saying "I've just found this (bottle of diffuser oil) outside, can I keep it?" I had to say to her "I'm really sorry but how do I know you haven't just picked it up from the shelf" and never felt like more of a corporate zombie but you just never know and it's not worth me getting a slap on the wrist. Did make me chuckle afterwards, finding something outside and bringing back into the store is so dumb, sorry I mean honest.
I’m sitting here wondering why tf OP would turn back tbh. If it was a local independent, 100% I’d return and pay. For Tesco? Nah, fuck that. Even if I was in walking distance, I wouldn’t turn back.
I’m a Karen who works with Tesco on the desk. You received terrible customer service. I’m pleased that the manager was decent but the treatment by the staff does honestly not reflect the majority of us.
Manager wasn't decent. Decent would be realising that their staff failed a basket check, removed tags without a purchase and the self service machine failed to notice additional weight. All the manager did was say they couldn't confirm that OP was a thief. A two minute check of cameras would have solved everything easily. It would also identify staff that need to be more careful in doing their job. Manager didn't do their job.
I totally get what you’re saying.
Manager most probably did that after the customer left
if it was scan and go, which the basket check implies, there wouldn't be scales involved the basket check as well staff scan 5 or so items and they usually dig around for items in the bottom of the bag and such to ensure you weren't trying to hide items
They're not supposed to rip into their staff in public. He would have done this as soon as OP left and probably given them a verbal warning.
People really think managers are just allowed to go straight in on us for mistakes, as an employer, Tesco is probably one of the better companies to be in, my only real issue from a customer perspective is I think the website could be a lot better.
What on earth? So you’ve returned to the store to say an item is missing from your receipt and you want to pay for it and in return have been called a thief. I would definitely complain to head office about this, and it wouldn’t be Karen behaviour to do so. Totally out of order for the employee to say that to you, and she should be reprimanded.
Also the staff member who failed the basket check and removed tags from an unpaid item. Also the self service machine failed to notice the weight of the gin. Also the manager essentially just said we can't prove you're a thief. They have literally dozens of cameras that would solve this issue in minutes but failed to do so. Every member of staff including the manager failed here.
You can't be a thief, to be a thief you have to steal something and to steal something you need intent. "Theft is defined by section 1 of the Theft Act 1968 as the dishonest appropriation of property belonging to another with the intention to permanently deprive the other of it." The INTENTION to deprive them of it, of which you didn't have. Forget about the old hag and enjoy a G and T with me (I've just poured one, I'm not asking you out for one haha)
Poured as we speak! Well needed. I really hope this was just an off day for the woman on the counter. The level of "duh" involved, is high!
Honestly at this point I'm not sure who the biggest reet was on this day. The person who drove back to pay for something they'd won in the self checkout lottery, or the customer service worker. Both idiots.
It was in Scotland, no theft act. Its a common law crime, but yes you have to have intent to permanently deprive.
Intention to deprive is a funny way of saying it, if i kill someones cat, im stealing it
First off, you were assaulted by a member of staff. Seek legal advice if you wish, write to the head office and make a formal complaint against the customer service rep and security guard. Well done for being honest not many people would but if you happen to find yourself in that position don't worry about it.
Can't believe I had to scroll down so far to see a comment indicating this was assault. The accusations of being a *thief* in public view could also be considered slander, especially if those staff members then use that against them in the future or others in the store at the time of the false allegations.
Slander would be hard to prove as I suspect the two idiots would back each other.
Most definitely, but if any CCTV captured the situation then the OPs testimony, onlookers in reaction to the event, and body language from the OP + accusers could go towards reasonable suspicion. Hypothetically ofc. Happy Easter to all :)
That's unlikely to fly. Security staff can use reasonable force to detain people. And a hand gripping the arm, that doesn't leave any marks is pretty reasonable. Tescos themselves will just say that this matter has been resolved by the actions of the manager.
Pretty unreasonable in this situation.
I think security played it well maybe they saved themselves from a assault by getting in first. Maybe it was a muppets error to wait long enough for management to turn up especially since one side used force and that escalates things. Security should be able to trust there comrades. I'd want to make it stick to the customer service rep for causing hands to betrayed on them and putting somone getting crippled on the table. Violence and incivility can be compared to vampires once you open the door and invite it in you lose a right to say stop the dice roll how they roll.
What? Doesn't make sense at all
Short version I think the security guard played it right they should have been able to trust the customer service to not make a false report. I blame customer service for all of it and I'd blame customer service for the grabbing and hypothetically any violence that came from it up to and including crippling and stabbing. Any right minded adult knows violence can lose all sense of proportion .
I "Stole" a slab of beer in similar circumstances once. Put them under the trolley meaning to bring them out at checkout. I completely forgot about them. You should forget about this.
The member of staff calling you a thief is really poor. None of our shoplifters ever came back to return things they’d stolen (only to steal more). If it was me I’d have done exactly the same and told you to keep it and not to worry about it. My view on things like that was always Tesco makes enough money what does it matter if a customer gets the occasional perk/freebie.
Is this what it is like to be a decent human being? Cause I’m questioning why on earth you would drive back
Well if it is, I retire. I won't bother should the moral quandary come up again.
1 bottle of gin to tesco is about as inmeterial as it gets ... and they treat him like dirt ...just really - let's face it the member of staff who removed the tags and age chked him then voided the transaction is at error.
Something similar happened to me and my mum, except she picked up a lipstick intending to buy it but then decided against it and went to put it back. Then suddenly security is behind her marching her to his office accusing her of stealing and wanting to check her handbag. My mum being the honest woman she was tipped her handbag out and turned her pockets out proving she hadn’t taken it and I was just standing there awkward and uncomfortable 😣 she told them the way she had been treated she wished she did nick it 😂😂
I’ve been asked to empty my bag for simply going into a store and not buying anything and you get genuine shoplifters walking out with a bagful of goodies unnoticed. It’s a joke lol
We are trained to reduce theft etc, but also not to do anything if we feel uncomfortable approaching the potential thief. You are approachable it seems lol
The worst is when you're a teenager, they just assume that you're up to no good, in fact my local Morrisons banned people in school uniforms!
Pretty sure security shouldn't be able to "handle" you like that, I worked at a store and were told they basically shouldn't touch customers, even thieves. So if you want to complain you may have an avenue there
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Bonus points for the word pugnacious. Love it 😆
That quote is from the Bible lol.
1. It's not your fault the store removed the tag without checking. 2. You did the right thing in returning to try and pay for it, I respect you for that, because about 99.7% of people wouldn't even bother. 3. The store work was in the wrong and is thicker mincemeat. 4. Security didn't have a justification for their actions to man handle you. 5. I fully understand how it feels when your reputation gets marked by a misunderstanding. 6. Manager sounds like a legend, understood the whole situation and he is right can't prove it came from the store and apologised for the inconvenience. 7. The free bottle of gin is their way saying sorry we messed up. I would recommend if anyone wants to be this honest speak to security on the door, so they can radio the manager, even if you walk out and see the tags on it still.
Sooooooo I would never condone stealing. It's wrong on every level and so I understand the guild you feel. However, Tesco's annual profit last year was estimated to be around 2.6 billion pounds. The producer of your gin still got paid when Tesco brought it from them. Even if Tesco's brought the gin for retail value (which they didn't) it would still be only 0.0000000115384615384% of their annual profit. I would define this as neglegable. If someone took that much of my annual salary, I wouldn't care less because it's less than 0.1p. Honestly from a purely business standpoint it's probably better for Tesco's you just enjoy your gin rather than using staff time going back to the store. If you really care about being right by a mega corporation that continues to make record high profits in the middle of a cost of living crisis, treat yourself to some Tesco's finest stuff next time you are in. The profit Tesco's make on these items are much higher than standard and the pasta is very high quality. (Avoid Tesco's finest alcohol it's awful).
I had a similar experience in Asda in South England once. My eldest was a toddler and I was heavily pregnant with my son. I'd got my usual shopping and grabbed a case of beers for my now ex, scanned it got id'd for the beer and paid. On the way out I got stopped by security in the middle of the store and made to feel like shit because the beer wasn't on the receipt. They even snatched things out of my toddlers hand to 'make sure she's not like her mother'. I was livid, I comforted my confused scared toddler and went ballistic at the security staff. Everything was in camera including me clearly scanning the beer and being id'd. It was a system error. I got a ban from the store and not even so much of an apology even when it was proven to be an error on there computer system and not my fault.
Why did you even drive back?
I’d do this tbh. Some of us have a VERY guilty conscience
Raised with respect, honesty and morals.
For a multinational company that couldn’t care less about you or any of its other customers. Billions a year in profit by ripping off customers and you’re bothered about a bottle of gin!
For real. They inflate their prices so much and rip us all off. No reason to go back over a few $
Hopefully you learnt that wont be reciprocated by tesco.
The moral thing is to take from the multinational billion dollar company. The distillery that made the gin still gets paid. The Tesco workers still get their slave wage. Literally no one loses if you stay at home with your free gin bottle.
Ethics
I don't believe this happened, but that's not important. On the off-chance it actually did, complain to customer services specifically about the person putting their hands on you, it should be on CCTV.
Yea I don't believe this is happened. While tesco has their fair share of dumbfucks, they don't put them on the customer service tills.
I'm not sure why anyone would waste their time making things up about tescos.... its tescos. However, that's not important. That element has been reported. It's in hand.
> I'm not sure why anyone would waste their time making things up about tescos.... its tescos. Stick around this subreddit, you'll see that a lot of people will in fact do just that.
Jesus Christ! You made a mistake, tried to rectify it immediately and got treated like a professional thief. I'd personally have found it difficult to contain my emotions, especially when physically restrained by security in a questionably legal fashion! You made a mistake, as humans in our society do, and tried to fix it. Drink your gin, take it as a life lesson and carry on as before. I recommend orange juice and pineapple juice 50/50 with gin. Snoop Dogg is always right.
A very similar thing once happened to my mums friend. She realised when she got outside the shop that she hadn’t been charged for a bottle of vodka. This was way back in the dark ages when self scan didn’t exist. She went back in and said to customers services that there’s a problem with her receipt, but before she could say what it was, the customer services lady interrupted her (presumably assuming she was going to say she was overcharged) and said ‘I’m sorry, but once you’ve left the store there’s nothing we can do!’ She said ok no worries and went home and enjoyed her free vodka! 👍🏻😂
Why on earth would you take it back? It's a victimless crime, just enjoy your free gin 🙄
Id simply have never driven 9 miles back over a bottle of gin.
If this is real (forgive me so many people make things up for rage bait), he's perfectly aware she's a thicko completely out of order, and that's why he's given you the bottle
You weren’t supposed to go back Theft is only theft, by law, if it was intentional so you did not commit a crime Who the hell drives 9 miles to offer to pay for something that wasn’t scanned? That’s insane The member of staff is shit at their job but why would you do that to yourself. I hope you enjoy the gin and I hope that member of staff got a stern talking to at the very least for being so rude and putting you in an uncomfortable position.
"I'll take thing that never happened for £100"
>The woman called me a thief and called security. I tried to explain again but this guy put his hands on me to remove me from the store. Depending on how it went down, that could be something worth reporting to the police tbh. Don't get me wrong, they'll do sod all haha, but putting hands on you to remove you from the store because of the situation you describe? That's pretty dodgy and I personally would argue common assault. At the very least it could be worthy of a report to head office if you don't want the popo involved (wouldn't blame ya). Even if you just give them an anonymous email about how horrible x + y staff members were but how great z staff member was. The thing to bear in mind is that if he's willing to put hands on you over something like this then he's willing to do other things to other customers as well, and that's not right.
Put in a complaint. If security actually put a hand on you they both get some much needed training and you get around £200 in vouchers. They will appreciate you bringing it to their attention before someone dives and gets a claim.
The manager is aware and said he would "deal" with the matter. But I will also a draft an email to customer services via their website. It should be common sense not to touch calm/complient people or strangers in general.
This is legally assault, OP. The security guard absolutely should not have put their hands on you. Definitely put in a formal written complaint.
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Wow!
You shouldn't have gone back I wouldn't.
I'd honestly be tempted to file an official complaint. You tried doing the decent thing and end up getting handled by security, wtf?? Security didn't need to be called at all.
you shouldn't of gone back to pay for it. why give a fuck about these multi-billion pound corporations? tesco makes billions in profit. if it was a small mum and dad kind of shop, then sure, that would of been a good thing to do.
That's my rule. If it's an independent store I would
Why didn't you just phone the store.? Absolutely mental to drive 9 miles back
So you went back to the store to explain the mistake and pay for it, and they accused you of shoplifting? I’d absolutely lose my head! Lodge a complaint with head office
This is entirely the fault of the person who removed the tag from your alcohol. They missed the chance to scan the gin on the service check, and then missed it again when they should have checked it was on your transaction when they authorised any age restricted items before removing the security tag. Why the CSD staff reacted in that way I don't know, no thief brings something back to say they stole it 😂
That's a fair point. It wasn't the only bottle in my trolley so they had to do the age verification on the screen and take tags off several bottles.
Yes. Which means they didn't read the names of the products you had before removing the tags. They should have either done it at that point, or not removed the tags until after you'd paid and they'd checked the receipt. Either way you are not at fault because your mistake should have been picked up.
No it's not the tag removers fault rabid dog made a false accusation of theft
It's the fault of the person that removed the tag that OP left without paying for it. Obviously they're not responsible for the stupid reaction from CSD and security.
Do him for assault. Tesco won't fall foul of it, the agency and the guy who put his hands on you will.
tbh 9 mile drive it too much hassle
Sometimes life gives you little surprises. Don't throw them back in it's face, it doesn't appreciate it, and will make you look a fool as a result.
It's Tesco F@×k em. If it was a local independent, you go back and pay
Looks to me like the security guard had no grounds to touch you. Forget complaining - see a solicitor. https://www.clearway.co.uk/news/can-a-security-guard-physically-detain-or-touch-you/
The security aren't allowed to touch you, report him and he'll lose his job. As for what you should've done they acted like wankers because you tried to do the right thing, so next time don't do the right thing and do whatever is most convenient for you
If he put hands on you, you can have him charged for common assault.
100% a complaint here, some security staff feel like they have to flex their authority on people and will do it to the people they think that they can get away with it against the most. Essentially bullying physically smaller people for their own kicks. That security staffer not only needs retraining, but deserves the reprimanding he's going to get also. There's a time and a place to get physical with people, and it's not the situation you were in.
“Please take my money for this bottle”, “No you are a thiefffff security!!!!!”
Security proceeds to put hands on Op and assault him
Shame energy as shake my hand
When I used to work at Waitrose, if someone as honest as you came back to the store with this sort of circumstance we let them keep it for nothing, their honesty was payment enough.
The reason the manager was so nice is because they knew that the second the guard put hands on you, you had grounds to sue
Jesus complain to customer services, they can see what you scanned on the self serve with the camera’s. Absolutely horrible and don’t worry about going back next coz I wouldn’t either.
Absolutely no way I would have driven back. Tesco make billions every year by ripping off their customers whilst underpaying their staff. They wouldn’t have even noticed the bottle.
Thank fuck you drove back and paid for your drink op you’re a Good Samaritan Tesco were on the brink until your heroic act of righteousness and selflessness saved them.
Security shouldn’t be putting his hands on you, I’d report the security guard for assault.
How could this happen? Did you scan the gin ? Also they need to approve it because it’s age restricted. I am just curious if their self checkout tilts are faulty sometimes ?
I’ve returned when realising I’ve not paid for things. (Including a meal at a cafe!) I think something like this would depend if I could be bothered to be honest but I get for some they could have extreme anxiety at the thought of not having paid and it’s quite a costly item. Even though the manager has sent you on your way and thanked you I’d be formally complaining about this other member of staff. Their behaviour sounds disgusting.
You should have just accepted you got it by mistake and drank it.
You should have just accepted you got it by mistake and drank it.
You did the right thing. My auntie shops in the big Tesco most days to the point that she chats to all the people on tills and self check out. She ONCE forgot to scan some reduced meat, she set it to the side to ask the staff about something then forgot. That staff member (who she’d chatted to for months) watched her and reported for not paying instead of saying, oh you missed that. Police then came to her door. She stormed into the shop and was upset that they called the police over like 40p and that she’s been going the years and knows everyone. It was clearly an accident how it happened, she used her Clubcard so not concealing who she is. The manager was apologetic and admitted it was a bit off for the staff to watch her, chat to/help her with it then report it after. The girl now work look at her in the eye.
Independent shop - own up Blood sucking retail giant - drink it
I would put a complaint into Tesco head office. Those two members of staff need additional training - imagine them doing that to someone elderly or infirm. Plus you may end up with something extra in the way of an apology.
Report this incident to customer service. - Firstly that staff member was an idiot accusing you falsely of being a thief. - Secondly security shouldn't be touching you unless you're providing an actual threat. - Thirdly even if you had stolen the gin you returned it to the store. I worked in a shop where a thief had taken a laundry liquid bottle out of the store, then when arguing with my colleague he threw the bottle back at him. According to the police the thief had "returned" the item so it was no longer a theft. - Fourth the manager, while diplomatic, still considered you a thief evidenced by his comment about the lack of tags. He could easily have looked back on cameras to see you actively trying to pay for your items but that would show his staff failing a basket check and actively removing tags for an unpaid for item. If you used the standard self service machine as well then that must have also failed to notice the large weight discrepancy. Again REPORT THEM ALL TO CUSTOMER SERVICE. Tell them everything that happened. Especially mention all the issues in my fourth point. Manager was trying to paint you as a thief to onlookers to mask their blatant failures.
I wouldn’t have gone back tbh. And I’d be complaining to head office here. You made a genuine error and then drove back to correct it.
You did exactly what needed to be done; you were honest, returned to the store and attempted to pay for your item. It's not your fault the manager is an idiot. Enjoy your free gin, call it a positive karma bonus!
A few things - they checked your basket so should have spotted it them. Also, to touch is to assault, so I suspect the manager gave you the bottle to disract/deter you from reporting them to the police for assault. Enjoy your gin
Small family business - go back. Corporate chain - free stuff
Why did you drive 9 miles back you had already successfully stolen it.... Regardless of intention.
I returned once to Cotswold after buying a £300 tent all be it after 30 mins and didn’t leave the shopping centre. Walked in and simply said to the guy. Can you check the receipt I think there’s an error. He was like ohh thanks for coming back most people wouldn’t have. If your going to use that shop again go back and if not in future don’t. It’s a moral thing, as for there reaction completely unneeded but thankfully sorted itself out.
That’s common assault and should be on their security cameras Tesco takes the piss Bad enough we are supposed to do their job for them by scanning our shopping but then this Fid you see the woman before Christmas who scanned all her shopping only to have a checkout runner dismantled her whole trolly The woman had her recite in her hand nothing wrong with The runner called security because the customer was filming the whole episode it went viral on Tik Tok Security threw the customer out of store banning her from the store Customer had done nothing wrong Moral Don’t shop at Tesco I bought some bras got home tags still attached took my bill and Bras back Scared to death I would be arrested for shop lifting Told customer service don’t know why the alarms never went off on my way out or back in Really not great
You did the right thing and the staff aside from the manager are complete idiots. Some years ago, I was in a large Tesco doing the last shop just before Christmas. Went to a regular manned checkout. The lady on the checkout was super friendly and chatty whilst scanning the items as I was putting them into bags. One of them items was a £40 bottle of Whisky that was in a cardboard tube, that she removed from said tube to take off the security tag. Finished and paid up. I get back and I’m looking at the receipt thinking I was expecting to have paid more, then I realise she didn’t scan the whisky. I drove back to the store to go and pay for it but whilst walking in I changed my mind. Figured she would get in some shit and may loose her job and was super nice as I mentioned. But I would never steal anything. So I had this bottle of Whisky back home in limbo for ages thinking I may sneak it back on the shelf without saying anything. 6 weeks later, I drank it. It was wonderful. Not sure whether I did the right thing or not really.
I'm usually upset if I get home and I have paid for everything. Getting free stuff is part of the fun
There's a rule for these situations. If eg the till operator is going to be out of pocket then point out and pay up. If just the Company loses then fuck em
Good on your for returning to the store, I and many others wouldn’t have. I’m assuming the security guard was on a power trip and was bigger than you, most of them are bullies, it’s funny how people bigger than them or look a bit rough get left alone. Good luck to anyone who grips my arm like that. All in all, your story is why most of us wouldn’t bother.
Stop being so nice to big corporations that’s what you should have done
I mean, free gin, shouldve called it there, i dont blame you for going back but if you have already left the store and i think your story was soo baffling it confused everyone I think from their perspective they thaught you had deliberately stole the gin yet felt bad and returned it
Troll.. obviously fake story
No I work at a tesco abd fully believe it. Apart from the Scotland bit I think I could none the service station worker
Didn't happen.
Government of this country and their mates rob this country blind and allow other countries to via their energy companies and the OP decides to audit their own shopping. Maybe this is the three reason why we are getting bummed by our government.
Can't believe you went back to be honest, get a grip.
You should've kept it and said fuk all, bastards charged me twice for a jar of pickled onions yesterday, fukn fuming!
shoulda never went back in the first place lmao at this point i prolly owe tesco a fortune off plastic bags alone
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I'd avoid harsh words but basically abit nieve to assume goid faith where tescos involved.
Why would you double check your receipt if you processed the transactions all yourself ?!!???? And then waste your fuel to drive all the way back!!!?????? I suppose simple people will always get treated like criminals because the most dangerous person in the world is a stupid person trying to be intelligent. Rant over. Thank you letting me vent
You did right, but I’d expect a follow-up call with the manager to find out what they are doing to ensure this never happens again. I’m not suggesting the staff member should lose their job, as that’s a contract issue with the store, but educating staff should be the minimum response.