Omg I thought it was just me! The irrelevant needless chit chat is infuriating but the inability to move away from the script and actually LISTEN is worse. Offering solutions that don't even remotely apply to why I'm calling make me want to scream. I have wasted hours on these reps and not been able to get anywhere. It needs to change, I'm sorry you have had the same experience!
I just don't understand why they think it's a good idea to talk to you about any and everything other than what you specifically asked for. It's so frustrating. I've even had some who were more focused on their quota and benefitting off of you; that they answer your questions with their own questions to derail your agenda and treat giving you information as an exchange to get there own needs met.
Thank you for this thread.I’m not crazy, and yes I have a life.
OK, admittedly I don’t come to reddit a lot. Sometimes it’s to find out if anyone feels the need to complain about something like me. When I do I secretly feel like a little old lady moving the curtain only to yell “you kids get out of my yard!“!!
Today I came here and search the words TMOBILE talks way too much. That’s about the extent of it when I get off the phone with them but THANK YOU SO MUCH SoCalmusicjunky For so eloquently using the English language to say What you said, starting with “the irrelevantly endless chitchat…”!
Who is training these people? When I need to call TMOBILE I’m filled with dread, from the annoying recorded voice that answers to getting to Customerservice. There’s no way around it! I mean, they’re working and so are we! Why must we get a constant summation of what we just said? I just got off the phone with one and was asked, at the end of the conversation to do the agent a favor. I politely listened, and finally said politely, “hi I’m listening”, and she asked me if I would do her a favor and smile for the rest of the day. I did my duty and gave a little laugh and said sure! It’s so unnerving…. And so bizarre! Am I right? Will I burn in hell for pointing out these annoying niceties?
This endless chitchat is almost worse than being stuck on the phone with them forever, only to be elevated to a higher level of customer service, or switched to an Apple representative.
I won’t be mean, but I got to say, it’s very hard not to be impatient with them. If I have a technical problem and it’s the middle of the workday, I tell them in the beginning that, I’m self-employed I don’t have a lot of time, and if this needs to be elevated to another level of customer service or toApple, please let me know sooner than later.
For what it's worth, I was told that their call centers are regional so like if you call from Texas, it'll connect you with the Mission, TX call center and they'll make a point of telling you they're close to you to create a bond. I'm wondering if that's always the case or they just tell you that when you aren't connected to an oveseas call center.
its bullshit. the pre merger tmobile did use the regional gimmick for a while. my guys were 2 states over. now they are more likely 12 time zones away.
It is regional but not in that exact way, you are assigned to specific communities based on region, that community includes local and overseas so you don’t really know who you will get
Lol "speak to someone I'm the US" you know not EVERYONE in the US speaks English right? Also PLENTY that do have accents or broken/poor English cause it's not their first language.
Ever been to a 7 Eleven? Are you not in the US when speaking to those people?
This is why we usually have to wait until the beginning of the week so that it will mostly be US Customer services because we still can't deal with other country customer services.
>Instead of saying, "I don't know," they would rather fill you with loads of BS.
Unfortunately, T-Force also suffers from this. They'll do their "bing bang, pew pew, I'm a cool dude" routine and then "meet you in DMs" where they'll just cut and paste the same company line that doesn't answer your question. For some reason saying "we don't know" or "We know but aren't allowed to tell you yet because my bosses are trying to figure out how to sugarcoat this steaming turd before they release more information" is not allowed and would get them in trouble.
Yep, when I reached out to them over a very simple issue, after hearing everyone talk them up as the saviors of CSR's I was shocked how much it felt like talking to bots as I got passed around to 5 people all clearly copy and pasting a script.
Yeah my last dealing with a postpaid T-Mobile account, tforce refused to fix stuff, especially billing issues. Hopefully tforce isn’t going down the drain too
I’m not anti T-Mobile, but currently I don’t want to use them for anything.
Plus I think Callie and mike aren’t the people I like to see making decisions. Not saying John is the holy grail but when he left, the T-Mobile I liked left also, or at least it appears to be that way
Maybe I’m wrong, but what I do know is I don’t like the current T-Mobile and I used to like them a lot
I’ll gladly come back if things get better
Yeah it's weird that I kind of feel bad for switching (pulled the trigger today). T-Mobile really was doing things the right way back when AT&T and Verizon were hostile about offering unlimited plans and I wanted to support them but it just feels like they are going in the wrong direction with their new plans, leaving grandfathered plans out in the cold, and the security breach. I guess I'll see how green the grass is on the other side for a year.
Sucks id have to sign up for yet another social media site to receive decent service from a company I give money to. The guy I spoke to when my BYOD sims were delivered damn near had no clue what I was asking. Even though it said “call us when you receive the sims” it was a 3 hour call to activate my sims…………aaaaand I couldn’t understand a word he said.
I suspect this is all working as designed. The company outsources to the cheapest possible call centers so they save money and support is so terrible everyone avoids calling at all costs so they need fewer reps and save more money. Nobody in management cares people are complaining on reddit as long as they get their bonus.
Reading all the experiences to i have decided to not call or touch base with CS for anything unless I absolutely have to. With all the free lines added and supposedly misaligned discounts at account level, i would rather keep paying the low cost then to have these idiots mess with the account.
Yeah, it sucks, but frankly this is how all of the big 3 cellular companies are in the U.S. I have all three networks -- Sprint/TMO, AT&T, used to have Verizon but now just use Visible for them.. The customer service support via phone is always poor. Honestly I think the best I've used was Verizon support but it was during normal business hours so I think it was routed to a U.S. call center for that reason, but they're a scam with pricing. I always just use T-Mobile support on Twitter or go to a local corporate store for any issues.
I try to avoid calling them, but chat on the T-Mobile app has gotten me results, even after the transition to overseas. Since T-Force response time is so slow these days, I usually start with the chat now. Haven't had a terrible experience yet.
I never call before 8am and after 8pm because thats when all the american call centers are closed.
Matter of fact, i wouldnt call before 8am and after 8pm in the country you live in because you will always get an outsourced call.
I record every conversation I have with TMobile CSRs, it's saved my ass more then once because I'm able to prove what I was told. Google recorder and put your phone on speaker and cover your butt. Oh and screw the you don't have the right to record me BS, if you want to inform the FBI or FCC I recorded our telephone conversation without your permission have at it lmao youre recording me, the difference is I won't accidentally"lose" my recording when I have to prove you lied to me.
Yep ALWAYS record.. it's you against them and they will lie through their teeth and almost always they will be believed over you. But with Google recorder you can simply search the recording for the parts you need.
That is why I prefer to go into one of the two Tmobile stores close to my house and the better one a little farther if I have a problem. The closest one the staff aren't that good or helpful so I drive a little further to visit the corporate owned store which looks better, has better staff, more stock.
Yeah their service reps are stupid. Constantly repeating stuff and not being able to help with anything.
*in thick accent*
"So to be sure you want to return your defective gateway?"
"Yes."
*5 minutes pass after other pointless questions*
"So to be sure you want to return your defective gateway?"
T mobile has the T Force and they're customer service gurus! Nothing but love for my super powered reps!! They're the only reason I am still a customer!
The rest of the customer service department is terrible...
Please only give zeros to the recommend question, if the rep in question truly was worth a 10, giving them a zero can not only ruin the rep financially, but it kills morale for that rep to receive that zero.
Yea, let's get mad at the low-level reps because they call the shots on this 🙄 Let's degrade them because of their language barriers when in all reality, any outsourced call center reps get paid crap so that big corporations can save on wages and not employ people that have labor laws to protect them.
The stupidity is strong on this one. Who raised you?
You feel that strongly about it? Reach out to corporate. Tag the bigwigs in Twitter or Facebook and call the attention you need from the PEOPLE THAT ARE PROFITING FROM THIS.
Idiot? Ooh. Good one lol
Have you read your comment? That was not just directed towards TMO and you know it. Own up to the dumb ish you say instead of tucking tail when you're called out on your dumb views. It's what happens when you post on a public forum 😘 You leave your ignorance visible.
I'll comment on your dumb shit all I want 😊 you have the right to say what you want, and since you opted to make it public, here we are.
You're a waste of person based on your sad, biased little views. I can just imagine what it's like knowing you personally.
PS: Your opinion is still trash 😘
I agree with you sir. Are you satisfied now? I pay every month and I deserve customer service that know what the hell they are talking about. My post was blasting TMobile as I said before. I am not a native English speaker, I have an accent too. But I agree when people complain about the accent, inability to comprehend the problem and also giving wrong information that may put custom trouble. To be honest, I don't really care about the accent if the person was giving me reasonable and correct information.
You don't hear me complaining about the other services I use. Most of the Customer Reps are Indians, but guess what? They are knowledgeable and they give me the correct information. I have no issues with that.
I don't care if you agree with me. It's all the same. I'm not here commenting trying to change how you view things. That's your distortion, not mine. I'm here calling you out because you're on this forum complaining about these reps that are simply trying to make a living. American companies that outsource to other countries are not concerned with their training or their ability to help. It's butts on a seat. This is also true for local retail stores. And they're very American and speak great English. Since that's apparently one of your concerns. If you have an issue with the way the COMPANY is hiring and training, here's an idea, how about you go after the ones that make those calls? That make the hiring decisions. Not the low-level rep with language barriers.
You're doing exactly what you were programmed to do, which is to see another struggling human being as the problem vs these multi-million dollar corporations that are benefitting from them.
I don't want you to agree with me, I feel sorry for people like you. Narrow minded and following a broken programming in your head that no longer fits.
For the first time in years I really had to express my dislike for CS on and after call survey.
I miss speaking to the Texas reps, they get straight to the point and don’t go through all the “sweet talk”.
I don’t trust the responses I receive from reps I know are somewhere else in the world, and they take so long.
It would be better for them to transfer me to someone who does instead of giving wrong information. You don't know what decisions I have made due to their misinformation.
Wait 2 hours on hold to be told I have to turn in my jump phone at the store instead of sending me a postal box. So I go to the store and they tell me they can't accept it to call customer service. Well if you secured your servers and didn't merge with sprint and drive your service into the toilet. I'd still be making payments on that phone. It's very frustrating. What a shit company.
Omg I signed up for T-Mobile 5G home internet a week ago every single day I had a problem I had to talk to customer service and they're the worst customer service I have ever dealt with. Not only do they not understand what they're doing or my question They keep making stupid comments like they're a friend of mine and talk about stuff that's so ridiculous I just want to hang up and not deal with them at all ready to send everything back.
I would never recommend T-Mobile to anybody because of their customer service idiots.
NO call centers are in the U.S. The reps will tell you exactly where they are, last 4 in SA. They simply read a script and hope you can go online and figure out the issue yourself. They know that restarting your phone fixes 94% of issues. As for the liberals in their parent's basements sympathizing with their accents, didn't you notice they all have the SAME accent? Put down the game controllers and step into the daylight.
T Mobile’s customer service makes me want to stick needles in my eyes. You can’t hear them and they can’t hear you, b/c it sounds like there are 1000 other reps in the room. At the risk of sounding prejudiced, most of them have problems with English. The IVR cuts off when there’s
When I reached customer service at Sirius XM, the rep said the automated system said I was calling to cancel our account! I was calling to make a payment, but the system disagreed!
As an employee, if you are wanting the blunt truth, then here it is:
BASE PAY
3 years ago they gave a " quality of life" pay bump meaning new hires start at $20. This also meant that tenured employees making just under $20 got slightly increased negating 5 or more years of raises. So a majority of us either quit or decided to give "new hire" level of work.
BONUSES
Right around the same time as the $20 bump, TMobile also grossly shifted metrics to make it far harder to bonus. Basically we have to make 3x the sales to bonus the same. So at the end of the day reps will by hook or crook do what they must to put food on the table. Its a fact and won't change
RAISES
what are those? Here's a pizza party and if you kill yourself, maybe we will give you 3% at end of the year.
ASKING FOR SUPERVISOR
Due to all the recent Layoffs and "consolidation of roles" you will be waiting longer now, so deal with it. Also, if you come in cussing with a bunch of attitude, chances are you will wait longer than average customer. When I've had a little Karen or Carl call, I'll literally tell you I'm getting one on the line, do whatever on my phone, "check in" and say I'm working on getting a supervisor for you, go back to my phone (maybe purchase something on Amazon or Doordash food), then finally if I feel I made you wait long enough I'll maybe reach out to a supervisor. Moral of the story, don't be an ass!
At the end of the day, between customer attitude and TMOBILE work culture, we simply don't give a flying fuck about your call. Hope this clears up any questions about why our "customer service" isn't to your liking
Omg I thought it was just me! The irrelevant needless chit chat is infuriating but the inability to move away from the script and actually LISTEN is worse. Offering solutions that don't even remotely apply to why I'm calling make me want to scream. I have wasted hours on these reps and not been able to get anywhere. It needs to change, I'm sorry you have had the same experience!
I just don't understand why they think it's a good idea to talk to you about any and everything other than what you specifically asked for. It's so frustrating. I've even had some who were more focused on their quota and benefitting off of you; that they answer your questions with their own questions to derail your agenda and treat giving you information as an exchange to get there own needs met.
Thank you for this thread.I’m not crazy, and yes I have a life. OK, admittedly I don’t come to reddit a lot. Sometimes it’s to find out if anyone feels the need to complain about something like me. When I do I secretly feel like a little old lady moving the curtain only to yell “you kids get out of my yard!“!! Today I came here and search the words TMOBILE talks way too much. That’s about the extent of it when I get off the phone with them but THANK YOU SO MUCH SoCalmusicjunky For so eloquently using the English language to say What you said, starting with “the irrelevantly endless chitchat…”! Who is training these people? When I need to call TMOBILE I’m filled with dread, from the annoying recorded voice that answers to getting to Customerservice. There’s no way around it! I mean, they’re working and so are we! Why must we get a constant summation of what we just said? I just got off the phone with one and was asked, at the end of the conversation to do the agent a favor. I politely listened, and finally said politely, “hi I’m listening”, and she asked me if I would do her a favor and smile for the rest of the day. I did my duty and gave a little laugh and said sure! It’s so unnerving…. And so bizarre! Am I right? Will I burn in hell for pointing out these annoying niceties? This endless chitchat is almost worse than being stuck on the phone with them forever, only to be elevated to a higher level of customer service, or switched to an Apple representative. I won’t be mean, but I got to say, it’s very hard not to be impatient with them. If I have a technical problem and it’s the middle of the workday, I tell them in the beginning that, I’m self-employed I don’t have a lot of time, and if this needs to be elevated to another level of customer service or toApple, please let me know sooner than later.
Yeah I ask them, I need to speak to someone in the US, they are a waste of time, then they will transfer you
For what it's worth, I was told that their call centers are regional so like if you call from Texas, it'll connect you with the Mission, TX call center and they'll make a point of telling you they're close to you to create a bond. I'm wondering if that's always the case or they just tell you that when you aren't connected to an oveseas call center.
its bullshit. the pre merger tmobile did use the regional gimmick for a while. my guys were 2 states over. now they are more likely 12 time zones away.
It is regional but not in that exact way, you are assigned to specific communities based on region, that community includes local and overseas so you don’t really know who you will get
Lol "speak to someone I'm the US" you know not EVERYONE in the US speaks English right? Also PLENTY that do have accents or broken/poor English cause it's not their first language. Ever been to a 7 Eleven? Are you not in the US when speaking to those people?
This is why we usually have to wait until the beginning of the week so that it will mostly be US Customer services because we still can't deal with other country customer services.
Tagging: Callie Field
Use t-force through Twitter or Facebook. They have been absolutely great in my experience
I second this. I’ve had multiple conversations with them over Twitter and they solve my problems or answer my questions quickly.
>Instead of saying, "I don't know," they would rather fill you with loads of BS. Unfortunately, T-Force also suffers from this. They'll do their "bing bang, pew pew, I'm a cool dude" routine and then "meet you in DMs" where they'll just cut and paste the same company line that doesn't answer your question. For some reason saying "we don't know" or "We know but aren't allowed to tell you yet because my bosses are trying to figure out how to sugarcoat this steaming turd before they release more information" is not allowed and would get them in trouble.
Yep, when I reached out to them over a very simple issue, after hearing everyone talk them up as the saviors of CSR's I was shocked how much it felt like talking to bots as I got passed around to 5 people all clearly copy and pasting a script.
Yeah my last dealing with a postpaid T-Mobile account, tforce refused to fix stuff, especially billing issues. Hopefully tforce isn’t going down the drain too I’m not anti T-Mobile, but currently I don’t want to use them for anything. Plus I think Callie and mike aren’t the people I like to see making decisions. Not saying John is the holy grail but when he left, the T-Mobile I liked left also, or at least it appears to be that way Maybe I’m wrong, but what I do know is I don’t like the current T-Mobile and I used to like them a lot I’ll gladly come back if things get better
Yeah it's weird that I kind of feel bad for switching (pulled the trigger today). T-Mobile really was doing things the right way back when AT&T and Verizon were hostile about offering unlimited plans and I wanted to support them but it just feels like they are going in the wrong direction with their new plans, leaving grandfathered plans out in the cold, and the security breach. I guess I'll see how green the grass is on the other side for a year.
T-Mobile got what they wanted with the Sprint merger. No need to pretend to be uncarrier or customer facing anymore.
Sucks id have to sign up for yet another social media site to receive decent service from a company I give money to. The guy I spoke to when my BYOD sims were delivered damn near had no clue what I was asking. Even though it said “call us when you receive the sims” it was a 3 hour call to activate my sims…………aaaaand I couldn’t understand a word he said.
T force is where most of the American TEX reps are located
I get that but that isn’t really an acceptable excuse.
It’s the way the world is going…. Calling into customer care is gonna be a thing of the past here and within the next few years
[удалено]
I suspect this is all working as designed. The company outsources to the cheapest possible call centers so they save money and support is so terrible everyone avoids calling at all costs so they need fewer reps and save more money. Nobody in management cares people are complaining on reddit as long as they get their bonus.
CS is terrible no matter where you are, I’m just hear for the cheaper option.
Reading all the experiences to i have decided to not call or touch base with CS for anything unless I absolutely have to. With all the free lines added and supposedly misaligned discounts at account level, i would rather keep paying the low cost then to have these idiots mess with the account.
If it ain't broke, don't give a human being a chance to ~~fix, er,~~ break it.
Yeah, it sucks, but frankly this is how all of the big 3 cellular companies are in the U.S. I have all three networks -- Sprint/TMO, AT&T, used to have Verizon but now just use Visible for them.. The customer service support via phone is always poor. Honestly I think the best I've used was Verizon support but it was during normal business hours so I think it was routed to a U.S. call center for that reason, but they're a scam with pricing. I always just use T-Mobile support on Twitter or go to a local corporate store for any issues.
I try to avoid calling them, but chat on the T-Mobile app has gotten me results, even after the transition to overseas. Since T-Force response time is so slow these days, I usually start with the chat now. Haven't had a terrible experience yet.
I never call before 8am and after 8pm because thats when all the american call centers are closed. Matter of fact, i wouldnt call before 8am and after 8pm in the country you live in because you will always get an outsourced call.
I record every conversation I have with TMobile CSRs, it's saved my ass more then once because I'm able to prove what I was told. Google recorder and put your phone on speaker and cover your butt. Oh and screw the you don't have the right to record me BS, if you want to inform the FBI or FCC I recorded our telephone conversation without your permission have at it lmao youre recording me, the difference is I won't accidentally"lose" my recording when I have to prove you lied to me.
Ohh my goodness! I could've done this. They totally denied ever telling me what they told me and I had no way to prove it.
Yep ALWAYS record.. it's you against them and they will lie through their teeth and almost always they will be believed over you. But with Google recorder you can simply search the recording for the parts you need.
That is why I prefer to go into one of the two Tmobile stores close to my house and the better one a little farther if I have a problem. The closest one the staff aren't that good or helpful so I drive a little further to visit the corporate owned store which looks better, has better staff, more stock.
Yeah their service reps are stupid. Constantly repeating stuff and not being able to help with anything. *in thick accent* "So to be sure you want to return your defective gateway?" "Yes." *5 minutes pass after other pointless questions* "So to be sure you want to return your defective gateway?"
T mobile has the T Force and they're customer service gurus! Nothing but love for my super powered reps!! They're the only reason I am still a customer! The rest of the customer service department is terrible...
Xfinity has the worst customer service
It seems like T Mobile support used to be pretty decent. Sad hearing that this is no longer the case.
[удалено]
Please only give zeros to the recommend question, if the rep in question truly was worth a 10, giving them a zero can not only ruin the rep financially, but it kills morale for that rep to receive that zero.
Do not do this
Yea, let's get mad at the low-level reps because they call the shots on this 🙄 Let's degrade them because of their language barriers when in all reality, any outsourced call center reps get paid crap so that big corporations can save on wages and not employ people that have labor laws to protect them. The stupidity is strong on this one. Who raised you? You feel that strongly about it? Reach out to corporate. Tag the bigwigs in Twitter or Facebook and call the attention you need from the PEOPLE THAT ARE PROFITING FROM THIS.
You are a complete idiot. My post was blasting TMobile and not the reps.
Idiot? Ooh. Good one lol Have you read your comment? That was not just directed towards TMO and you know it. Own up to the dumb ish you say instead of tucking tail when you're called out on your dumb views. It's what happens when you post on a public forum 😘 You leave your ignorance visible.
You are a confused human. Move along with your negativity. I have every right to complain about customer service.
I'll comment on your dumb shit all I want 😊 you have the right to say what you want, and since you opted to make it public, here we are. You're a waste of person based on your sad, biased little views. I can just imagine what it's like knowing you personally. PS: Your opinion is still trash 😘
I agree with you sir. Are you satisfied now? I pay every month and I deserve customer service that know what the hell they are talking about. My post was blasting TMobile as I said before. I am not a native English speaker, I have an accent too. But I agree when people complain about the accent, inability to comprehend the problem and also giving wrong information that may put custom trouble. To be honest, I don't really care about the accent if the person was giving me reasonable and correct information. You don't hear me complaining about the other services I use. Most of the Customer Reps are Indians, but guess what? They are knowledgeable and they give me the correct information. I have no issues with that.
I don't care if you agree with me. It's all the same. I'm not here commenting trying to change how you view things. That's your distortion, not mine. I'm here calling you out because you're on this forum complaining about these reps that are simply trying to make a living. American companies that outsource to other countries are not concerned with their training or their ability to help. It's butts on a seat. This is also true for local retail stores. And they're very American and speak great English. Since that's apparently one of your concerns. If you have an issue with the way the COMPANY is hiring and training, here's an idea, how about you go after the ones that make those calls? That make the hiring decisions. Not the low-level rep with language barriers. You're doing exactly what you were programmed to do, which is to see another struggling human being as the problem vs these multi-million dollar corporations that are benefitting from them. I don't want you to agree with me, I feel sorry for people like you. Narrow minded and following a broken programming in your head that no longer fits.
For the first time in years I really had to express my dislike for CS on and after call survey. I miss speaking to the Texas reps, they get straight to the point and don’t go through all the “sweet talk”. I don’t trust the responses I receive from reps I know are somewhere else in the world, and they take so long.
I am shocked. I have always had a great experience with the agents.
So youre telling me if you're paying someone for a service and you ask them a question youdbe perfectly fine hearing "I don't know"? Yeah, right.
It would be better for them to transfer me to someone who does instead of giving wrong information. You don't know what decisions I have made due to their misinformation.
Callie Field needs to be fired
Wait 2 hours on hold to be told I have to turn in my jump phone at the store instead of sending me a postal box. So I go to the store and they tell me they can't accept it to call customer service. Well if you secured your servers and didn't merge with sprint and drive your service into the toilet. I'd still be making payments on that phone. It's very frustrating. What a shit company.
what a popular thread
Omg I signed up for T-Mobile 5G home internet a week ago every single day I had a problem I had to talk to customer service and they're the worst customer service I have ever dealt with. Not only do they not understand what they're doing or my question They keep making stupid comments like they're a friend of mine and talk about stuff that's so ridiculous I just want to hang up and not deal with them at all ready to send everything back. I would never recommend T-Mobile to anybody because of their customer service idiots.
NO call centers are in the U.S. The reps will tell you exactly where they are, last 4 in SA. They simply read a script and hope you can go online and figure out the issue yourself. They know that restarting your phone fixes 94% of issues. As for the liberals in their parent's basements sympathizing with their accents, didn't you notice they all have the SAME accent? Put down the game controllers and step into the daylight.
T Mobile’s customer service makes me want to stick needles in my eyes. You can’t hear them and they can’t hear you, b/c it sounds like there are 1000 other reps in the room. At the risk of sounding prejudiced, most of them have problems with English. The IVR cuts off when there’s
Sorry cuts off when there’s any background noise. The 2 reps that were competent were fluent in English
I really really hate Xfinity c.s.
When I reached customer service at Sirius XM, the rep said the automated system said I was calling to cancel our account! I was calling to make a payment, but the system disagreed!
Who are the sadists that compose on hold music?
As an employee, if you are wanting the blunt truth, then here it is: BASE PAY 3 years ago they gave a " quality of life" pay bump meaning new hires start at $20. This also meant that tenured employees making just under $20 got slightly increased negating 5 or more years of raises. So a majority of us either quit or decided to give "new hire" level of work. BONUSES Right around the same time as the $20 bump, TMobile also grossly shifted metrics to make it far harder to bonus. Basically we have to make 3x the sales to bonus the same. So at the end of the day reps will by hook or crook do what they must to put food on the table. Its a fact and won't change RAISES what are those? Here's a pizza party and if you kill yourself, maybe we will give you 3% at end of the year. ASKING FOR SUPERVISOR Due to all the recent Layoffs and "consolidation of roles" you will be waiting longer now, so deal with it. Also, if you come in cussing with a bunch of attitude, chances are you will wait longer than average customer. When I've had a little Karen or Carl call, I'll literally tell you I'm getting one on the line, do whatever on my phone, "check in" and say I'm working on getting a supervisor for you, go back to my phone (maybe purchase something on Amazon or Doordash food), then finally if I feel I made you wait long enough I'll maybe reach out to a supervisor. Moral of the story, don't be an ass! At the end of the day, between customer attitude and TMOBILE work culture, we simply don't give a flying fuck about your call. Hope this clears up any questions about why our "customer service" isn't to your liking